60,538 Helpdesk Specialist jobs in the United States

Our client is seeking dedicated and empathetic Customer Service & Helpdesk Specialists to join their expanding remote team. This fully remote position offers the flexibility to provide exceptional technical support and customer assistance from the convenience of your home office. You will be the first point of contact for clients, resolving inquiries, troubleshooting technical issues, and ensuring a positive customer experience. The ideal candidate possesses outstanding communication skills, a patient demeanor, and a strong aptitude for problem-solving.

Responsibilities:

• Respond to customer inquiries and support requests via phone, email, and chat in a timely and professional manner.
• Provide technical assistance and troubleshooting for software and hardware issues.
• Guide users through step-by-step solutions to resolve technical problems.
• Diagnose and escalate complex issues to appropriate technical teams when necessary.
• Maintain accurate records of customer interactions, issues, and resolutions in the helpdesk system.
• Educate customers on product features and best practices.
• Identify trends in customer issues and provide feedback to product development teams.
• Contribute to the creation and maintenance of a knowledge base of frequently asked questions and solutions.
• Adhere to established service level agreements (SLAs) and customer satisfaction targets.
• Ensure a high level of customer satisfaction through empathetic and efficient support.
• Stay updated on product knowledge and company services.
• Follow all company policies and procedures.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
• Proven experience in a customer service or technical support role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Familiarity with helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow).
• Proficiency with common operating systems (Windows, macOS) and office productivity software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patient, empathetic, and customer-focused attitude.
• Ability to work independently and as part of a remote team.
• Reliable internet connection and a dedicated, quiet workspace.
• Basic understanding of IT concepts is beneficial.

This is an excellent opportunity to start or advance your career in customer support within a company that values its employees and fosters a positive remote work culture.

Our client is seeking a highly skilled and empathetic Senior Customer Service & Helpdesk Specialist to join their fully remote support team. This role is crucial for providing exceptional technical assistance and first-line support to our diverse customer base. You will be responsible for troubleshooting a wide range of technical issues, resolving customer inquiries efficiently, and ensuring a positive customer experience. As a senior member of the team, you will also play a key role in mentoring junior specialists, identifying recurring issues, and contributing to the continuous improvement of our support processes and knowledge base.

The ideal candidate will possess a deep understanding of common software applications, hardware troubleshooting, and network connectivity issues. You should have a proven ability to diagnose and resolve technical problems with patience, clarity, and professionalism. Strong communication skills, both verbal and written, are essential for effectively guiding customers through troubleshooting steps and documenting solutions. Experience with helpdesk ticketing systems, remote support tools, and customer relationship management (CRM) software is required. You should be adept at managing multiple customer interactions simultaneously while maintaining a high level of service quality.

Responsibilities:

• Provide comprehensive technical support to customers via phone, email, and chat channels.
• Diagnose and resolve hardware, software, and network-related issues.
• Guide customers through step-by-step solutions to technical problems.
• Escalate complex issues to higher-level support teams when necessary.
• Document all customer interactions, troubleshooting steps, and resolutions in the helpdesk ticketing system.
• Develop and maintain a thorough understanding of our products and services.
• Create and update knowledge base articles and support documentation.
• Mentor and train junior helpdesk specialists.
• Identify trends in customer issues and provide feedback for product or service improvements.
• Ensure customer satisfaction through efficient and effective problem resolution.
• Adhere to service level agreements (SLAs) and performance metrics.

Qualifications:

• Associate's degree in Computer Science, Information Technology, or a related field; Bachelor's degree preferred.
• Minimum of 3 years of experience in a technical support, helpdesk, or customer service role.
• Proven ability to troubleshoot common operating systems (Windows, macOS) and software applications.
• Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Desk).
• Familiarity with remote desktop support tools.
• Excellent communication, active listening, and problem-solving skills.
• Strong organizational skills and the ability to manage time effectively in a remote environment.
• Patience and a customer-centric attitude.
• Ability to work independently and as part of a collaborative remote team.

This fully remote position offers the flexibility to work from anywhere. Our client is committed to providing an outstanding remote work experience. While the role is remote, it supports customers of our operations in Virginia Beach, Virginia, US . If you are a dedicated and technically proficient support professional, we invite you to apply.

Job Search Keywords: Customer Service, Helpdesk, Technical Support, IT Support, Service Desk

**Req ID:** 37828
**Summary**
**Junior Helpdesk Specialist**
**Springfield, VA**
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.
The **Junior Helpdesk Specialist** provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA.
**Responsibilities**
+ Assist in providing technical assistance and support related to computer systems, hardware, or software.
+ Assist in responding to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
+ Respond to email or chat messages for customers seeking help.
+ Walk customers through the problem-solving process.
+ Run diagnostic programs to resolve problems.
+ Follow up with customers to ensure issue(s) were resolved.
+ Gain feedback from customers about system usage.
+ Run reports to determine malfunctions that continue to occur.
+ Create a ticket in the approved incident management system for all support calls received or route user support calls to the appropriate IT Help Desk.
+ Utilize Attempt First Call Resolution (FCR) for all requests received.
+ Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution.
+ Other duties as assigned.
**Qualifications**
+ Bachelor's Degree OR
+ Associate's Degree OR
+ High School Diploma and 1+ years of Information Technology experience OR
+ 3+ years of Military experience OR
+ 1+ years of experience in a government agency work environment
+ Relevant experience with the following:
+ Operational experience with ServiceNow
+ Experience within the Intelligence Community
+ Exhibit excellent customer service, organizational, and time management skills
+ Ability to obtain DoD 8140 (formerly -M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire
+ TS/SCI clearance required
**Knowledge, Skills, and Abilities:**
+ Ability to obtain CI Poly clearance.
+ Ability to work shift hours. Shift will be identified upon hire.
+ Ability to work independently and yet be effective within a team setting.
+ Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment.
+ Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
+ Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
+ Excellent skills in Microsoft Word, Excel, and other Office applications.
+ Experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
+ Ability to provide technical assistance and support over the phone with good phone skills and a professional demeanor.
+ Previous customer service experience strongly desired.
+ Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it.
**How you'll grow**
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
**Benefits**
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
**Chenega MIOS's culture**
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
**Corporate citizenship**
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- from your Talent Acquisition Team**
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - - - - Agile Real Time Solutions, LLC
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program

**Req ID:** 37190
**Summary**
**Junior Helpdesk Specialist**
**St. Louis, MO**
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.
The **Junior Helpdesk Specialist** provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in St. Louis, MO.
**Responsibilities**
+ Assist in providing technical assistance and support related to computer systems, hardware, or software.
+ Assist in responding to queries, run diagnostic programs, isolate problems, and determine and implementing solutions.
+ Respond to email or chat messages for customers seeking help.
+ Walk customers through the problem-solving process.
+ Run diagnostic programs to resolve problems.
+ Follow up with customers to ensure issue(s) were resolved.
+ Gain feedback from customers about system usage.
+ Run reports to determine malfunctions that continue to occur.
+ Create a ticket in the approved incident management system for all support calls received or route user support calls to the appropriate IT Help Desk.
+ Utilize Attempt First Call Resolution (FCR) for all requests received.
+ Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution.
+ Other duties as assigned.
**Qualifications**
+ Bachelor's Degree OR
+ Associates Degree OR
+ High School Diploma and 1+ years of Information Technology experience OR
+ 3+ years of Military experience OR
+ 1+ years of experience in a government agency work environment
+ Relevant experience with the following:
+ Operational experience with ServiceNow
+ Experience within the Intelligence Community
+ Ability to obtain DoD 8140 (formerly -M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire
+ TS/SCI clearance required
**Knowledge, Skills, and Abilities:**
+ Ability to obtain CI Poly clearance.
+ Exhibit excellent customer service, organizational, and time management skills
+ Ability to work shift hours from 7am to 5pm EST Sunday - Weds
+ Ability to work nights / weekends / holidays as needed
+ Ability to work independently and yet be effective within a team setting.
+ Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment.
+ Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
+ Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
+ Excellent skills in Microsoft Word, Excel, and other Office applications.
+ Experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
+ Ability to provide technical assistance and support over the phone with good phone skills and a professional demeanor.
+ Previous customer service experience strongly desired.
+ Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it.
**How you'll grow**
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
**Benefits**
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
**Chenega MIOS's culture**
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
**Corporate citizenship**
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- from your Talent Acquisition Team**
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - - - - Agile Real Time Solutions, LLC
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program

**Req ID:** 37414
**Summary**
**Senior Helpdesk Specialist**
**St. Louis, MO**
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.
The **Senior Helpdesk Specialist** provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in St. Louis, MO.
**Responsibilities**
+ Assist in providing technical assistance and support related to computer systems, hardware, or software.
+ Assist in responding to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
+ Respond to email or chat messages for customers seeking help.
+ Walk customers through the problem-solving process.
+ Run diagnostic programs to resolve problems.
+ Follow up with customers to ensure issue(s) were resolved.
+ Gain feedback from customers about system usage.
+ Run reports to determine malfunctions that continue to occur.
+ Create a ticket in the approved incident management system for all support calls received or route user support calls to the appropriate IT Help Desk.
+ Utilize Attempt First Call Resolution (FCR) for all requests received.
+ Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution.
+ Other duties as assigned.
**Qualifications**
+ Bachelor's degree and 6+ years relevant experience OR
+ Associate degree and 8+ years relevant experience OR
+ High school diploma or GED equivalent and 10+ years relevant experience
+ Operational experience with ServiceNow
+ Experience in the Intelligence Community
+ Ability to obtain DoD 8140 (formerly -M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire
+ TS/SCI clearance
**Knowledge, Skills, and Abilities:**
+ Ability to obtain CI Poly Clearance
+ Ability to work Shift hours. Shift will be identified upon hire
+ Ability to work independently and yet be effective within a team setting
+ Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
+ Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
+ Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
+ Excellent skills in Microsoft Word, Excel, and other Office applications
+ Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
+ Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
+ Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it
**How you'll grow**
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
**Benefits**
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
**Chenega MIOS's culture**
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
**Corporate citizenship**
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- from your Talent Acquisition Team**
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - - - - Agile Real Time Solutions, LLC
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program

Our client is looking for a proactive and customer-focused Customer Service & Helpdesk Specialist to provide Tier 2 technical support in Boise, Idaho, US . This role is essential for ensuring our clients receive timely and effective solutions to their technical challenges. You will be responsible for responding to escalated support tickets, diagnosing complex technical issues related to software, hardware, and network connectivity, and providing detailed solutions. The ideal candidate will possess strong troubleshooting skills, a deep understanding of common IT issues, and a passion for helping customers. You will document support interactions, create knowledge base articles, and collaborate with Tier 1 support and other IT teams to resolve issues efficiently. Excellent communication and interpersonal skills are crucial, as you will be interacting with customers who may have varying levels of technical expertise. The ability to explain technical concepts clearly and concisely is paramount. This position requires proficiency with various operating systems and standard business applications. You will also be involved in testing new software releases and providing feedback to the development team. We are seeking an individual who is organized, detail-oriented, and committed to delivering exceptional customer service. A strong work ethic, the ability to work independently and as part of a team, and a desire to continuously learn and grow in the IT support field are highly valued. This role offers a competitive salary and benefits package, along with opportunities for advancement.

At OptiSigns, we're on a bold mission: to become the #1 digital signage platform globally, rapidly outpacing our competitors and leading the way in innovation. We’re dynamic, fast-growing, and at the cutting edge of the digital signage industry. As part of our team, you’ll have the unique opportunity to be a key player in this exciting journey, growing your career while helping our customers succeed.

The Role: As a SaaS Customer Success Specialist, you will be at the heart of our mission, combining technical expertise and customer-facing skills to deliver a world-class experience for our customers. This role is designed for early-career professionals eager to learn, grow, and make a significant impact. You’ll be responsible for:

• Product Demonstrations: Guiding customers through engaging, high-quality product demos to showcase our cutting-edge digital signage solutions.
• Onboarding Clients: Ensuring customers have a seamless experience from the moment they join, providing them with the support and tools they need to be successful.
• Troubleshooting & Technical Support: Working with customers to resolve technical issues, leveraging your problem-solving skills and expanding your technical knowledge of digital signage and A/V systems.
• Managing Customer Relationships: Using tools like CRMs and ticketing systems to keep customer interactions organized and efficient, ensuring high levels of satisfaction and retention.
• Guiding Investment Decisions: Assisting customers in making informed, strategic decisions for their digital signage projects, whether they are a small business or a Fortune 100 company.

Requirements

Technical Skills & Requirements

• Become an expert in our software and hardware solutions, including Windows, Android, Raspberry Pi, Linux, and other devices.
• Technical Expertise: In-depth knowledge of audio/video (A/V) and embedded systems, including hardware and software integration.
• Troubleshooting Skills: Ability to diagnose and resolve technical issues related to A/V and embedded systems.Customer-Focused: A passion for providing exceptional customer service, with the ability to explain technical concepts in a clear, user-friendly manner.
• Good understanding of Raspberry Pi and other embedded hardware and software.
• Familiarity with images, applications, and projects related to Raspberry Pi and embedded systems.
• Creative thinking and problem-solving abilities.
• Ability to work collaboratively in team settings.
• Strong communication skills to explain technical concepts to non-technical users.

The Ideal Candidate: We’re looking for someone who is early in their career but motivated to grow, both personally and professionally. You should have:

• A strong mix of technical aptitude and interpersonal skills, ready to troubleshoot issues and build meaningful relationships with a diverse range of customers.
• The ability to adapt quickly and maintain discipline, thriving in a fast-paced, high-growth environment.
• Time management skills that allow you to handle multiple customer requests efficiently while maintaining a high level of service.
• A genuine "I can do this" attitude, driven by a hunger to learn, take on challenges, and succeed.
• Familiarity with or a willingness to learn digital signage technology, A/V systems, and tools like ticketing systems and CRMs.

Career Growth Path: At OptiSigns, we’re committed to your long-term career development. You’ll have clear opportunities to advance into senior roles in customer success, product management, or inside sales as you develop your skills and contribute to our company’s success. Our growth is your growth – as we expand, so will your career opportunities.

Company Culture: This is an on-site role in Houston, TX, where you’ll be fully immersed in our customer-obsessed, innovation-driven culture. You’ll also have the opportunity to travel for industry conferences and company off-site events, building your network and staying up-to-date with industry trends. We believe in teamwork, delivering value, and always putting the customer first.

Benefits

• Dental insurance
• Flexible schedule

• Health insurance
• Vision insurance
• Paid time off

**Overview**
The Tier 1.0 Helpdesk Specialist acts in a customer service capacity responding to customer requests on the Client SAP applications via phone, email, or self-service portal.
This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.
**Responsibilities**
+ Fielding end-user communication, creating and documenting tickets, troubleshooting and escalation Develop spreadsheets, briefings, and other program documents
+ Provide initial support and analysis for classification, ticket ownership, monitoring, tracking and communication, resolution, and recovery of incidents not assigned to Tier 2. Enter datasets relative to the contract, compile, perform analysis and reconciliation
+ Closure of incidents, monitoring the status and progress towards a resolution of the assigned ticket and communication to those involved in the incident as needed.
+ Other duties as assigned.
**Qualifications**
+ High School diploma or GED required.
+ 1 year of Service/Help desk or customer service support experience.
+ Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office, Suite and use of ticketing Software (Remedy/Service Now).
+ Secret Security Clearance required.
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
+ Must possess problem-solving skills.
+ Exceptional communication skills, both oral and written
+ Ability to respond effectively to customers with a sense of urgency.
+ Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
+ Highly motivated with the ability to handle and manage multiple tasks at any one time.
+ Ability to forge new relationships, individual and teaming in nature.
+ Must be a Self-starter, that can work independently and as part of a team.
**Our Commitment to you / overview of benefits**
+ Medical, Dental and Vision Insurance; Wellness Program
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability options
+ Basic Life and AD&D Insurance (Company Provided)
+ Voluntary Life and AD&D options
+ 401(k) Retirement Savings Plan with matching after one year
+ Paid Time Off
**Reports to:** UERP Supervisor, Delivery Manager
**Working Conditions**
+ Professional office environment.
+ Ability to work on-site in Pendleton, OR
+ Must be physically and mentally able to perform duties extended periods of time.
+ Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
+ Must be able to establish a productive and professional workspace.
+ Must be able to sit for long periods of time looking at computer screen.
+ May be asked to work a flexible schedule which may include holidays.
+ May be asked to travel for business or professional development purposes.
+ May be asked to work hours outside of normal business hours.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
**_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._**
**Pay Range**
USD $13.20 - USD $16.00 /Hr.
Submit a Referral ( find the right opportunity?**
Join ourTalent Community ( orLanguage Services Talent Community ( and be among the first to discover exciting new possibilities!
**Location** _US-OR-Pendleton_
**ID** _ _
**Category** _Information Technology_
**Position Type** _Full-Time Hourly Non Exempt_
**Remote** _No_
**Clearance Required** _Secret_

**Overview**
**The Work**
The Tier 1.0 Helpdesk Specialist acts in a customer service capacity responding to customer requests on the Client SAP applications via phone, email, or self-service portal.
This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.
**Responsibilities**
**Key Responsibilities**
+ Fielding end-user communication, creating and documenting tickets, troubleshooting and escalation Develop spreadsheets, briefings, and other program documents
+ Provide initial support and analysis for classification, ticket ownership, monitoring, tracking and communication, resolution, and recovery of incidents not assigned to Tier 2. Enter datasets relative to the contract, compile, perform analysis and reconciliation
+ Closure of incidents, monitoring the status and progress towards a resolution of the assigned ticket and communication to those involved in the incident as needed.
+ Other duties as assigned.
**Qualifications**
**Qualifications - Here's What You Need**
+ High School diploma or GED required.
+ 1 year of Service/Help desk or customer service support experience.
+ Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office, Suite and use of ticketing Software (Remedy/Service Now).
+ Secret Security Clearance required.
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
+ Must possess problem-solving skills.
+ Exceptional communication skills, both oral and written
+ Ability to respond effectively to customers with a sense of urgency.
+ Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
+ Highly motivated with the ability to handle and manage multiple tasks at any one time.
+ Ability to forge new relationships, individual and teaming in nature.
+ Must be a Self-starter, that can work independently and as part of a team.
**Our Commitment to you / overview of benefits**
+ Medical, Dental and Vision Insurance; Wellness Program
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability options
+ Basic Life and AD&D Insurance (Company Provided)
+ Voluntary Life and AD&D options
+ 401(k) Retirement Savings Plan with matching after one year
+ Paid Time Off
**Reports to:** UERP Supervisor, Delivery Manager
**Working Conditions**
+ Professional office environment.
+ Ability to work on-site in Pendleton, OR
+ Ability to work from 6:00pm to 5:00am PST. 4 days on/ 3 days off. 10 Hour shifts. Schedule will commence once clearance is obtained.
+ Must be physically and mentally able to perform duties extended periods of time.
+ Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
+ Must be able to establish a productive and professional workspace.
+ Must be able to sit for long periods of time looking at computer screen.
+ May be asked to work a flexible schedule which may include holidays.
+ May be asked to travel for business or professional development purposes.
+ May be asked to work hours outside of normal business hours.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
**_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._**
**Pay Range**
USD $13.20 - USD $16.00 /Hr.
Submit a Referral ( find the right opportunity?**
Join ourTalent Community ( orLanguage Services Talent Community ( and be among the first to discover exciting new possibilities!
**Location** _US-OR-Pendleton_
**ID** _ _
**Category** _Information Technology_
**Position Type** _Full-Time Hourly Non Exempt_
**Remote** _No_
**Clearance Required** _Secret_