10,284 Helpdesk Specialist jobs in the United States

Role : Helpdesk Specialist
Client : DC Governement
Location : Washington, DC
Job Description :

Responsibilities:
1. Responds to and diagnoses problems through discussion with users.
2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
3. Supervises operation of help desk and serves as focal point for customer concerns.
4. Provides support to end users on a variety of issues.
5. Identifies, researches, and resolves technical problems.
6. Responds to telephone calls, emails, and personnel requests for technical support.
7. Documents, tracks, and monitors the problem to ensure a timely resolution.
8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
9. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
10. Simulates or recreates user problems to resolve operating difficulties.
11. Recommends systems modifications to reduce user problems.

Minimum Education/Certification Requirements:
Bachelor's degree in IT or related field or equivalent experience; IT related certifications (CompTIA or equivalent) or equivalent work experience.

Compensation: $25.00 - $28.00 per hour

About Us

AHU Technologies INC is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.

AHU Technologies INC was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

• Bachelor's degree and five (5) years of relevant work experience
• Must be able to obtain a Public Trust clearance
• Must be a US Citizen or Green Card holder
• Minimum 5 years of experience as an Enterprise Services Desk Specialist
• Technical expertise in enterprise systems and cloud systems
• Extensive experience with Microsoft 365 platform support and troubleshooting
• Experience with AWS and Google cloud platforms
• Proficiency in providing help desk support on IT Hardware and Software Systems
• Experience with various enterprise applications and software solutions
• Ability to accurately record and track calls using help desk software
• Strong problem-solving and troubleshooting skills
• Excellent communication skills for technical support interactions
• Experience with ticket management and tracking systems
• Knowledge of ITIL best practices for service desk operations
• Ability to escalate complex issues appropriately
• Experience in Agile/Scrum methodology and tools (such as Version One, Rally, or JIRA)

• Cloud certified (Microsoft Azure, AWS, Google Cloud, or similar)
• ITIL certification
• Experience with remote support tools and technologies

HarmonyTech Inc. is seeking a highly skilled and experienced Helpdesk Specialist to join our dynamic IT team. As a Helpdesk Specialist, you will be responsible for providing expert technical assistance and support for our enterprise systems, cloud platforms, IT hardware, and software applications. The ideal candidate will possess a strong understanding of IT operations in complex environments, coupled with exceptional problem-solving and communication skills.

Position is in Washington D.C. and requires U.S. Citizenship or Green Card.

Job Responsibilities:

• Provide highly technical expertise and support for enterprise systems and cloud platforms, including but not limited to M365, AWS, and Google platforms.

• Deliver comprehensive help desk support for IT hardware, software systems, and applications, ensuring timely resolution of user issues.

• Accurately record, track, and manage all incoming calls and support requests using help desk software, adhering to established procedures and service level agreements (SLAs).

• Troubleshoot and resolve a wide range of technical issues, escalating complex problems to appropriate teams or individuals as needed.

• Maintain a thorough understanding of our IT infrastructure, systems, and applications to provide effective and efficient support.

• Contribute to the development and maintenance of knowledge base articles, FAQs, and other self-help resources for end-users.

• Provide excellent customer service, maintaining a professional and courteous demeanor at all times.

Requirements:

• Minimum of 5 years of experience as an Enterprise Service Desk Specialist or in a similar role.

• Experience supporting IT operations helpdesk in complex environments.

• Experience providing help desk support for a wide range of IT hardware and software applications.

• Proficiency in using help desk software to record, track, and manage support requests.

• Excellent communication, interpersonal, and customer service skills.

• Ability to work independently and as part of a team, managing multiple priorities and meeting deadlines.

• Strong analytical and problem-solving skills.

Preferred Certification:

• ITIL Foundation Certification.

Education:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.

If you are interested and feel that you would excel in the position, we invite you to apply. During this phase of our recruiting effort, we will not be able to accept telephone calls. Only those candidates meeting the requirements will be contacted. No recruiters please.

About HarmonyTech

We have been delivering information technology services and solutions across the Federal government and commercial clients for over a decade. Our employees are the most important assets of our company because they delivery value and care for our clients. We are a company of passionate technologist constantly evolving in our understanding and application of technology to best fulfill our client’s mission needs. We operate under a flat and efficient organizational structure to ensure our hand-picked consultants have the flexibility to take risks and be innovative. We typically work in small, agile teams as we design and develop solutions to address our client’s business challenges. Our success is measured with every satisfied customer and employee.

Why you want to join us

• You have a passion for solving our customers complex business problems

• Awesome learning and professional development opportunities

• A culture built on teamwork and excellence

Benefits

HarmonyTech offers a highly competitive salary and benefits package including:

• Medical/Dental/Vision Insurance (company contributes 80% of the entire premium)

• Short/Long Term Disability Coverage

• Life and AD&D Insurance

• 401(k) Retirement Plan with Company Match

• Tuition Reimbursement

• Employee Referral Bonus

• Paid Federal Holidays

• Accrued Paid Time Off

• Click the benefits package link above to check out the benefits we offer

Legal

HarmonyTech believes in a policy of equal employment and opportunity for all people based on merit. We are an Equal Opportunity Employer (EEO) and Drug Free Workplace Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin or any other category protected by applicable federal, state or local laws.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel. Additionally, they do not establish a contract for employment and are subject to change at the discretion of HarmonyTech.

Powered by JazzHR

• Will be required to perform Touch Labor, fixes, configuration, troubleshoot issues and problems, install software for a variety of end user and other devices such as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones.
• Tier II technicians are the primary POC for incident and problem resolution and escalation.
• Knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures to provide desktop automation support to a customer base.
• Ensure Information Assurance (IA) requirements are met for all devices.
• Knowledge of automated system customer support methods and techniques to include troubleshooting, recovery, adjusting, modifying, improving and resolving computer and software problems.
• Knowledge of customer support concepts and methods installed operating systems, and the IT infrastructure to serve
• as customer technical analyst with responsibility for resolving the most complex customer problems.
• Knowledge and skill in applying operating systems principles and methods, and the functionality of the current systems environment to configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment.
• Knowledge of a wide range of automation techniques, requirements, methods, and procedures to evaluate and advise on new and emerging technologies.
• Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.
• Specialized knowledge of Microsoft software products, skill in applying operating systems, and the ability to configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment.
• Working knowledge of and skill in applying maintenance concepts and methods to troubleshoot system problems.
• Working knowledge of and experience working with Active Directory.
• Working knowledge of and experience working with local and secure networks.
• Working knowledge of and experience working with Virtual Desktop Infrastructure (VDI), especially VMware.
• Assists with interpreting policies, procedures, and strategies that govern the planning and delivery of help desk services.
• Working knowledge of and experience working in and around the Army environments and familiar with Classified IT supports.
• Familiar with decommissioning of Army assets and Lifecycle Management SOPs.
• Secret Clearance required.

• To provide technology utilization support to all district users.

• High School Diploma or equivalent

• Exhibits knowledge of various PC applications
• Management Software and Phone and Alarm Setup
• Demonstrates analytical and organizational skills.
• Familiar with MUNIS and Chancery software
• Excellent organizational, communication, and interpersonal skills

• Have minimum of 3 years' experience troubleshooting technology in an enterprise environment
• Previous experience in a high-volume support call center
• Have direct troubleshooting experience repairing technology (computers, iPads, Chromebooks, printers, and related equipment
• Have previous experience with common enterprise and end user software such as MUNIS, Solarwinds, Skyward, Microsoft Suite of tools, JAMF Pro, Outlook Email, and Google Administration tools.
• Technical writing experience

• Certifications: CompTIA: A+, Tech+, Network+, Security+, Apple Certified Support Professional, Microsoft Desktop Administrator Associate
• Exhibit knowledge of Ivanti Service Manager, or other ITSM software suites
• Have in depth knowledge of Windows, iOS, macOS, Android, Linux, and Chrome OS operating systems
• Possess strong analytical and organizational skills
• Demonstrate effective communication, public relation, and interpersonal skills
• Demonstrate the ability to work in a high-pressure environment
• Have a service-oriented personality
• Such alternatives to the above qualifications as the administration may find appropriate and acceptable.

• Handle telephone calls in a polite and informative manner.
• Provide assistance with computer user problems.
• Monitor network to determine problems.
• Provide technical assistance for inquiries related to phone and
• alarm system.
• Perform other duties as assigned.

• Reading, analyzing, and interpreting general business periodicals, professional journals, technical procedures, or governmental regulations.
• Writing reports, business correspondence, and procedure manuals.
• Responding to common inquires or complaints from customers, regulatory agencies, or members of the school community.
• Applying concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Effectively presenting information and responding to questions.
• Defining problems, collecting data, establishing facts, and drawing valid conclusions.
• Maintaining emotional control under stress.

• Sitting continuously.
• Repeating the same hand, arm, or finger motion many times.
• Reading close work such as typed or handwritten material.

Overview

CORT Furniture Rental is looking for a full-time Senior Helpdesk Specialist to provide support on the helpdesk team for PC, printer, and network issues.

This person will provide phone technical support while exhibiting excellent customer service to all CORT employees. Resolve issues accurately and efficiently within the established service level agreement. Work with internal users in resolving PC, printer, applications, and network issues. This person will be responsible for responding to phone calls, email incidents and walk-up requests for support. All incidents will be recorded in Solarwinds Web Desk. This person will work closely with all members of the IT Helpdesk Team.

This is a remote position performed from the convenience of your home office.

Pay: Yearly salary $60,000 - $65,000 / per year.

Schedule: Monday - Friday 8-5pm.

What We Offer

• Generous mileage reimbursement program

• Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date

• 401(k) retirement plan with company match

• Paid vacation, sick days, and holidays

• Company-paid disability and life insurance

• Tuition reimbursement

• Employee discounts and perks

• Opportunity to work alongside a tenured team with career growth and mentorship opportunities

Responsibilities

• Provide Technical Support for internal employees

• Resolve internal issue for PC, printer, applications, and network issues

• Responding to phone calls, email incidents and walk-up requests for support.

• Support internal users for application and computer needs.

• Diagnose and resolve hardware and software issues in a Microsoft Windows Domain networked environment.

• Complete software, hardware and mobile device orders.

• Resolve support requests thru call center and web helpdesk.

• Handle network outages for corporate sites.

• Pin pad support

• Mobile device support.

• Support basic support for all O365 applications - Word, Excel, PowerPoint, Outlook and Intune.

• Cisco Amp and Rapid 7 incident tickets.

• On call rotation.

• Provide great customer service

• Any additional duties or projects assigned.

Qualifications

• CompTIA's A+ Certification

• Microsoft Certifications

• HDI - Desktop Support Technician Certification

• Proficient in troubleshooting a Windows based PC running Windows 11

• Proficient in troubleshooting Azure, Office365, MFA and End Point Management

• Experience with Advanced Malware Protection.

• Experience with using SCCM

• Experience supporting Microsoft Excel, Word, and Outlook

• Ability diagnosing and resolving hardware and software issues in a Microsoft Windows Domain networked environment

• Basic networking skills and a familiarity with TCP/IP, DNS, DHCP, Ping, etc.

• Image, install, maintain, troubleshoot and repair Windows-based desktops and laptops

• Ability to quickly become familiar with new processes and tools

• Excellent analytical, problem solving and time management skills

• Effective written and oral communication skills

• Team player and adaptable to changing environment, with good interpersonal skills

• Highly disciplined, self-motivated, and delivery-focused individuals who can work independently.

• Other duties as assigned.

About CORT

CORT, a part of Warren Buffett's Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services.

Working for CORT

For more information on careers at CORT, visit

CORT is not hiring remote workers in Montana, Wyoming or South Dakota. All other applicants with residencies within the continental U.S. are eligible to apply.

CORT participates in the E-Verify program.

EEO/AA Employer/Vets/Disability

Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time.

Applications will be accepted on an ongoing basis; there is no set deadline to apply to this position. When it is determined that new applications will no longer be accepted, due to the positions being filled or a high volume of applicants has been received, this job advertisement will be removed.

For City of San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, CORT will consider for employment qualified applicants with arrest and conviction records.

For City of Los Angeles applicants: CORT will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

For County of Los Angeles applicants: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For Columbia, South Carolina applicants: This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Job Type

Full-time

Description

Job Description:

We provide system development and full spectrum IT support services U.S. Federal client in DC Metro Area. The project needs a

Helpdesk Specialist to provide user support to internal and external users of the OFM Information System. Work in a team environment to support a software system. Support users, inital triage of trouble tickets, and assist with software testing.

Responsibilities:

The Helpdesk Specialist will provide Tier-1 user support Monday - Friday 8:30 - 5:00, via email and occasional Teams calls. Create/modify user accounts, respond to all Helpdesk emails for support. Address and work ServiceNow incidents, assign Tier-2 and Tier-3 incidents, and provide ticket reporting. Work with the technical staff to conduct release and user acceptance testing (UAT).

Job Responsibilities:

• Work independently to provide Tier-1 user support Monday - Friday, 8:30 - 5:00

• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of users, executives, managers, and subject matter experts

• Create/modify user accounts, respond to all Helpdesk emails for support.

• Address and work ServiceNow incidents, assign Tier-2 and Tier-3 incidents, and provide ticket reporting.

• Participate in Release Smoke testing, and release testing in the user acceptance testing (UAT) environment

• Write technical and user guide documentation

Disclaimer "The responsibilities and duties outlined in this job description are intended to describe the general nature and level of work performed by employees within this role. However, they are not exhaustive and may be subject to change or modification at any time to meet the evolving needs of the organization.

Requirements

Minimum Requirements:

• At least 2-3 years of experience in a Help Desk environment. This can include a Call Center

• Excellent oral communication and writing skills

• Solid knowledge of Microsoft Office Suite, especially Outlook

• Has experience administering user accounts, passwords, and emails; and reviewing and maintaining security policies in accordance with Government and industry guidelines and best practices

• Experience triaging issues reported by users in emails or in trouble tickets

Preferred Skills:

• ServiceNow reporting

• Software Testing

Clearance requirements:

Candidates must be able to obtain and maintain a Top-Secret DoD security clearance. An active clearance is preferred; however, an Interim clearance is acceptable for starting the position.

Work Schedule :

This position requires a hybrid work schedule, currently with two days per week onsite . Onsite requirements are subject to change at the discretion of our U.S. Government client.

Salary Description

$65,000 - $80,000

• Use HubSpot Service Hub to assign/monitor/escalate support tickets to ensure timely resolution
• Design/implement/improve HubSpot ticket pipelines (SLAs/workflows/automation)
• Analyze ticket trends/generate reports to identify areas for improvement
• Train/support team members using HubSpot's service tools
• Maintain Knowledge Base/ensure support articles are up to date
• Monitor KPIs: first response time, resolution time, customer satisfaction, ticket backlog, etc.
• Collaborate with CRM admins, optimizing HubSpot Service/Marketing/Sales Hubs integrations
• Manage escalations/ensure customer concerns are addressed
• Liaise between customer support agents & other departments

• Customer support, help desk, or service desk management roles
• 1+ years experience managing ticketing systems in HubSpot Service Hub (or equivalent CRM)
• HubSpot pipelines, workflows, and reporting tools
• Familiarity with SLAs, ticket routing, customer experience KPIs
• Knowledge of integrations, knowledge base systems, basic CRM admin a plus
• SaaS/B2B support with tools like intercom, Zendesk, or Freshdesk (for comparison)

Join to apply for the HelpDesk Specialist role at Commonwealth Financial Network Join to apply for the HelpDesk Specialist role at Commonwealth Financial Network Get AI-powered advice on this job and more exclusive features. If you're looking for a high-energy, inclusive atmosphere and a company that understands the importance of work/life balance, Commonwealth is your match! From generous bonus and 401(k) programs to tuition reimbursement and flexible work schedules, Commonwealth is focused on helping its employees thrive in an environment suited to their needs. On top of all that, the Technology department offers a hybrid work schedule, so you'll be able to work from home for part of the week! We're looking for a helpdesk specialist to join our ranks. Are you a proactive problem solver with exceptional customer service skills? As a helpdesk specialist, you will put your technical expertise to use, providing our more than 900 home office employees with the technical support they need to do their jobs. In addition, you'll provide technical recommendations and support to our more than 2,000 advisors, as well as their staff, regarding any technology they use. Ours is a fast-paced, on-your-toes environment, and a positive, can-do attitude is a must. Please note: This is a full-time opportunity, working 8:00 a.m. to 5:00 p.m. PST with a 60-minute lunch break. Key Responsibilities Providing first-level technical support to home office staff, as well as to Commonwealth advisors and their staff, on a wide range of issues and products Prioritizing and processing help requests to identify and resolve technical issues Core Strengths And Skills Excellent communication skills (phone etiquette, listening skills, and follow-up skills) Knowledge and experience troubleshooting basic-to-advanced Windows 10/11 OS and browser problems Experience with Microsoft Office Suite 2016, 2019, and Office 365 functionality and troubleshooting basic connectivity issues; experience with advanced Microsoft Outlook functionality and protocols involved with connecting to Exchange Knowledge of Active Directory, Azure, and domain environments Experience in providing mobile device support (iOS, Android) Ability to troubleshoot TCP/IP networking issues, including network devices such as printers and scanners 3+ years' experience working in a technical support role CompTIA A+, Microsoft MD-100, or equivalent technical certification preferred Have we piqued your curiosity? Can you see yourself thriving in this opportunity? Picture Yourself Here At Commonwealth, we believe in a better world. We hold ourselves and each other to higher standards. We take care of one another. That's why we invest in you-we encourage employee growth both in your career and education; we offer incredible health care benefits; and we find plenty of occasions to celebrate. W hat's not to love? We are always striving to be better, and we are looking for employees who share that same mindset. Better people, better coworkers, better leaders, better creators. Bring your best work and your full self to the table, and we will do the same. Together, we can build a better future for our advisors, their clients, our company, and you. About Commonwealth Commonwealth Financial Network, Member FINRA/SIPC, a Registered Investment Adviser, provides a suite of business solutions that empowers more than 2,000 independent financial advisors nationwide. Privately held since 1979, the firm has headquarters in Waltham, Massachusetts; San Diego, California; and Blue Ash, Ohio. Turning our advisors into raving fans starts by doing the same for our employees. We foster an environment of excellence, growth, rewards, and fun in equal measure, which has earned us 4 3 Best Place to Work awards . The Fine Print We care about your online safety as a prospective employee and encourage you to exercise caution when responding to job postings online. Commonwealth will never ask potential hiring candidates to pay or transfer funds as a precondition of interviews or employment, nor will we authorize recruiters or agents to do so on our behalf. Commonwealth is an equal opportunity employer, making intentional efforts to source talent from all backgrounds . Min USD $65,900.00/Yr. Max USD $75,000.00/Yr. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Referrals increase your chances of interviewing at Commonwealth Financial Network by 2x Sign in to set job alerts for Help Desk Specialist roles. We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr