19,860 Helpdesk Staff jobs in the United States

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As a Help Desk Technician, you’ll be on the front lines of our customer support experience—providing prompt, thoughtful, and technically sound assistance to ensure our clients receive exceptional service beyond the installation phase. Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or working with teammates to solve complex problems, your support helps keep our customers running smoothly and confidently.

This role is part of our Help Desk team and requires strong communication skills, technical aptitude, and a genuine passion for helping others. You’ll also participate in our on-call rotation and support various pre-installation and product testing tasks, helping to drive continuous improvement in both customer experience and product quality.

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Key Responsibilities:

• Provide responsive, empathetic technical support via phone, email, and remote access tools.
• Troubleshoot hardware, software, and network issues in live environment.
• Participate in after-hours on-call rotation for emergency support.
• Conduct equipment staging, setup, and testing ahead of field installation.
• Document all customer interactions and resolutions accurately and promptly.
• Assist with product testing, evaluation, and feedback for internal teams.
• Maintain and update custom databases and client configurations.
• Work collaboratively with team members to foster a learning and supportive environment.
• Ensure all communications reflect professionalism and company values.

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Desired Attributes:

• Empathetic communicator who prioritizes customer needs.
• Calm under pressure, especially in high-stress situations.
  
• Naturally curious and eager to learn new technologies.
• Team-oriented with a supportive and collaborative mindset.
• Organized and detail-oriented in all aspects of work.
• Proactive and self-motivated with a strong work ethic.
• Adaptable to shifting priorities and fast-paced environments.
• Positive attitude with a willingness to go the extra mile.

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Qualifications:

• Minimum 1 year of technical support experience in an end-user or help desk environment.
  
• Familiarity with hardware/software troubleshooting and remote support tools.
  
• Understanding of basic networking principles (e.g., IP addressing, routers, switches).
  
• Experience with POS systems; FocusPOS or Gold Certification is a strong plus.
  
• Proficient in Windows OS, Microsoft Office Suite, and remote desktop platforms.
  
• Comfortable managing and updating technical documentation and support tickets.
  
• Previous restaurant or hospitality experience (preferred, not required).
  
• Participation in an after-hours support rotation or similar on-call structure.
  
• Ability to assist in pre-installation setup and staging of IT equipment.
  

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What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.
• Recognition for exceptional performance.

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Thrive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Join us and become a valued member of a team where your technical expertise is recognized and rewarded!

At CompucomStaffing ( **,** you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified **Level 1 Helpdesk Technician** to join their team **onsite** in Atlanta, GA and provide end-user support. This is a 6+ month contract with the potential to go Contract to Hire. This technician will provide first-level technical support to employees, assisting with hardware, software, and basic network issues. The ideal candidate is reliable, communicates clearly, and is comfortable troubleshooting issues in a Windows and Microsoft 365 environment.
**Duties and Responsibilities** **:**
+ Provide first-level technical support via phone, email, and in-person for desktops, laptops, mobile devices, printers, and related hardware
+ Troubleshoot issues with Windows operating systems, Microsoft 365 applications, and basic networking
+ Escalate issues to senior IT staff when necessary, ensuring clear documentation of troubleshooting steps
+ Perform password resets, account unlocks, and user onboarding/offboarding tasks
+ Track and manage tickets using the helpdesk ticketing system
+ Assist with software installations, updates, and routine maintenance tasks
+ Set up and configure workstations and peripherals for new hires
+ Maintain clear, professional communication with end-users and IT team members
**Skills and Qualifications** **:**
+ Minimum 1+ year of helpdesk or technical support experience
+ Familiarity with Windows 10/11, Microsoft 365, and basic networking concepts
+ Ability to prioritize and manage multiple tasks efficiently
+ Strong problem-solving and customer service skills
+ Excellent verbal and written communication skills
+ Ability to lift and move computer equipment as needed
+ Experience with Active Directory user management preferred not required
+ Basic knowledge of ticketing systems (e.g., Zendesk, Freshservice, Spiceworks) preferred not required
+ CompTIA A+ or similar certification preferred not required
**Wage Range** :
The hourly rate for this position is between **$20.25 - $30.80 per hour.** Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
**Benefits** **:**
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
CompucomStaffing ( , a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit ** .
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

Job Description
Day to Day:
 · The perfect Candidate for this role is someone who will be determined to finding a solution to the problem the ticket is presenting, rather than passing the buck. Someone one wants longevity and to grow within the organization.
 · Resolving about 70 tickets on a monthly basis.
 · Manage and maintain videoconferencing and AV facilities, including obtaining usage statistics and issue logs.
 · Provide user training and support, create and modify user documentation, and maintain system documentation.
 · Coordinate AV activities with client facilities, compile equipment inventory, and assist other coordinators.
Troubleshooting skills for commercial audio/visual systems, video conferencing systems, and platforms including:
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
Must Haves:
 · 2-5 years of experience assisting clients and troubleshooting, over the phone, all audio-visual and video conferencing equipment issues
 · Perform call setups and problem determination for various AV and video conferencing systems (e.g., Crestron, Cisco, Logitech, Microsoft Teams, Zoom)
 · Previous ticketing system experience (client uses Servicenow (SNOW))
 · Excellent problem solving and troubleshooting skills. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

**Overview**
Tier 2 Helpdesk Technician (EITAAS- ):
Bowhead seeks a Tier 2 Helpdesk Technician that will provide multiple tier support to end users. They will support a newly awarded contract providing the initial set up and operational expansion of the Wave 1 Enterprise Service Desk, Unified Endpoint Management, and Enterprise Support Services.
**Responsibilities**
Essential functions will include:
+ Answering questions about installation, operation, configuration, customization and usage of assigned products installed on Windows 10 Computers.
+ Applying advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
+ Specific support consists of troubleshooting hardware, software, and network related issues encountered by users.
+ Hardware support includes, but not limited to Intel x86 based PCs, overhead projectors, soft boards, telecommunications, laser and inkjet printers, scanners, and Common Access Cards (CAC).
+ Software support includes, but not limited to Windows operating systems currently supported by Microsoft, Microsoft Office Suite, and various specialty engineering and scientific development tools.
+ Installation of new software releases, system upgrades, evaluation and installation of patches and to resolve software related issues and Information Assurance Vulnerabilities (IAVs).
+ Systems Administrator will coordinate with the Corporate IT Help Desk to maintain the established Incident Tickets and Change Request process to track support using Remedy.
+ Assist with the maintenance and monitoring of the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
+ Maintain and develop IT related procedures required to support the organization.
+ Support also includes working with the organizations Information Assurance Officer (IAO) for achieving system accreditation.
+ Provide recommendation to future IT needs of the organization.
+ Maintain data files and monitors system configuration to ensure data integrity.
+ Assist in the preparation of a monthly progress and status report.
**Qualifications**
+ One plus(1+) years of professional experience
+ DoD Directive 8570.1 Information Assurance Technical Level II certification required(i.e., Security+ CE, GSEC, SSCP, or CCNA-Security).
+ High school diploma or equivalent required
+ Demonstrates strong troubleshooting skills along with strong analytical and problem solving skills.
+ Must have the ability to multi-task and assist others to resolve IT related issues is essential.
+ Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment highly sought.
+ Requires a strong understanding of current Microsoft supported Windows operating systems.
+ An understanding of Linux operating systems is desirable; but not required.
+ Requires a high level of competency in both written and oral communications skills is strongly desired with ability to work in a team environment.
+ Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is preferred.
+ A working knowledge of Windows Active Directory is required.
+ A working knowledge of current Security Technical Implementation Guides (STIGs) and Risk Management Framework (RMF).
Physical Demands:
+ Must be able to lift up to 25 pounds
+ Must be able to stand and walk for prolonged amounts of time
+ Must be able to twist, bend and squat periodically
SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.
#LI-BG1
Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification.
Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.
UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
All candidates must apply online at and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance ( contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.
**Join our Talent Community!**
Join our Talent Community ( to receive updates on new opportunities and future events.
**ID** _ _
**Category** _Information Technology_
**Location : Location** _US-OK-Oklahoma City_
**Clearance Level Must Be Able to Obtain** _Secret_
**Minimum Clearance Required** _Secret_
**Travel Requirement** _Less than 10%_

**Overview**
Tier 1 Helpdesk Technician (EITAAS- ):
Bowhead seeks a Tier 1 Helpdesk Techniciant that will provide multiple tier support to end users. The ideal technician will have 2+ years of IT help desk experience with a strong background in Microsoft Office365. They will be required to answer questions or resolve computer problems for clients in person, via telephone or email. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
The IT Helpdesk Agent will be responsible for working Day, Swing, or Night shifts which consist of the following:
Day Shift: 8:00am - 4:30pm
Swing Shift: 11:30am - 8:00pm
Night Shift: 8:45pm - 5:15am
**Responsibilities**
Job duties will include but are not limited to:
+ Install separate LAN closet for Government NIPRNET and SIPRNet connection
+ Install required power and cooling to the LAN closet
+ Install and configure any hardware and connectivity needed for the Automated Call Distribution (ACD) system
+ Configure and install agent workstations with EDC/SDC images, peripheral, network connections to support on-premise and virtual service desk analysts.
+ ACD Configuration- Configure cues, voicemail, call record, etc.- Test configuration- Configure automation- Connect ACD to facility's NIPRNet circuit
+ Establish VPN with CAC connectivity to support remote users
+ Support integration with ITSM system
**Qualifications**
+ A+ or Network+ Certificate highly preferred
+ Security+ Certification highlty sought after.
+ Two plus(2+) years professional, relevant experience.
+ Associate's Degree in Management Information Systems, Computer Science, or related field and two years of related experience. Degree may be substituted for experience on a year-to-year basis.
+ Ability to sit/stand for prolonged periods of time; confined to workstation.
+ Climbing, stooping, bending, kneeling, crouching or crawling.
+ Pulling or pushing.
+ Prolonged use of video display terminals.
+ Use of hands to finger, handle or feel; hands, arms, feet and legs. Sequentially or simultaneous with repetition.
+ Ability to Id and distinguish colors.
+ Irregular work hours.
+ Intense concentration with few opportunities for break.
+ Frequent travel from primary place of work.
+ Unpredictable deadlines or demands for work product.
+ Reach/relocate items above shoulder.
+ Working around machinery
+ Exposure to extreme cold, humidity or hot temperatures; working outside.
+ Skills: critical thinking, active listening, complex problem solving, coordination & instruction, judgment & decision making, and monitoring.
+ Knowledge: computers & electronics, customer & personal service, telecommunications, administration & management, and engineering & technology.
+ Abilities: oral/written comprehension/expression, problem sensitivity, deductive & inductive reasoning, and information ordering.
Physical Demands:
+ Must be able to lift up to 25 pounds
+ Must be able to stand and walk for prolonged amounts of time
+ Must be able to twist, bend and squat periodically
SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain or maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.
#LI-DNI
Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification.
Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.
UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
All candidates must apply online at and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance ( contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.
**Join our Talent Community!**
Join our Talent Community ( to receive updates on new opportunities and future events.
**ID** _ _
**Category** _Information Technology_
**Location : Location** _US-OK-Oklahoma City_
**Clearance Level Must Be Able to Obtain** _Secret_
**Minimum Clearance Required** _Secret_
**Travel Requirement** _Less than 10%_

Description
Primary responsibility for Windows Desktop Support, asset management, laptop, mobile devices, software, and network connectivity. Specialists will support customers both onsite and remotely, with a focus on escalated ticket resolution and project-based work.
Desktop support specialists are expected to provide excellent end-user experience, resolving complex technical issues and collaborating with other IT teams (e.g., networking, systems administration). Main duties include: troubleshooting software packages, hardware devices, and peripherals; configuring systems per company policies; and handling sensitive data in accordance with privacy regulations.
Additional tasks include supporting the company-wide Windows 11 migration project, maintaining documentation for internal knowledge sharing (e.g., "Tips and Tricks" intranet site), and assisting with printer troubleshooting in remote field offices. Candidates should be comfortable working with administrative privileges and proactively driving initiatives within the team.
Key Responsibilities:
Troubleshoot and resolve escalated support issues onsite and remotely
Ensure support tickets are resolved in accordance with SLAs and company procedures
Configure hardware/software to customer specifications
Author and maintain internal support documentation
Deliver support for desktop computers, laptops, peripherals, and mobile devices
Install and configure desktop hardware/software using standard procedures
Collaborate with vendors and internal teams to resolve issues
Work with various Windows system images and support Windows 11 migration
Set up and troubleshoot domains, user accounts, and software accounts
Configure, test, and troubleshoot network connectivity and wireless access
Perform hardware upgrades and replacements
Format, install, maintain, and troubleshoot desktop/laptop systems
Occasionally supplement desk-side support team during vacations or acquisitions
Travel to acquisition sites may be requested but is not required
Additional Skills & Qualifications
Experience working with offshore teams
Familiarity with Microsoft Intune and Azure AD (Group Policy not required)
Strong communication skills, with ability to explain technical issues in layman's terms
Experience with SharePoint, OneDrive, and proprietary applications (e.g., WinWeb)
Ability to create and maintain internal knowledge articles
Printer troubleshooting experience, especially in remote environments
Pay and Benefits
The pay range for this position is $28.00 - $33.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Norwell,MA.
Application Deadline
This position is anticipated to close on Sep 13, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About T2Tech

T2 Tech was founded in Southern California in 2006. Today, T2 Tech's Torrance office, near the Del Amo Fashion Center and LAX airport, is home to a diverse team of experts in the field of management advisory and technology consulting, specializing in the healthcare services industry. T2 Tech's employees have worked on many of our large accounts, including Sharp HealthCare, Verity Health System, Children's Hospital Los Angeles, USC, and Saint John's Health Center. As part of their work, they have been an integral part of hospital construction projects and large IT Initiatives with budgets in excess of $20 million. T2 Tech continues to work on some of the most prestigious healthcare projects nationwide.

We pride ourselves on overcoming political, business, and technical obstacles to succeed where others often fail. The work environment is results-driven with a focus on agile methodologies. Our employees are frequently onsite at many of our development projects. At T2 Tech, employees will encounter some of the toughest challenges they've ever faced, enabling our clients to deliver the highest quality of patient care in the nation.

Job Title: IT Infrastructure Engineer and Helpdesk Technician

Location: Costa Mesa, CA (Onsite)

Job Type: Full-Time, Onsite

Position Overview:

We are seeking a dedicated IT Infrastructure Engineer and Helpdesk Technician to join our team. This position requires daily onsite presence in Costa Mesa, CA. The ideal candidate will be responsible for maintaining and supporting our IT infrastructure, as well as providing exceptional helpdesk support to ensure smooth operations across all technology platforms.

Key Responsibilities:

• Infrastructure Management:
  
  • Design, implement, and manage IT infrastructure including servers, networks, and storage systems.
  • Perform regular maintenance, upgrades, and backups to ensure system integrity and availability.
  • Monitor system performance and troubleshoot issues to minimize downtime.
• Helpdesk Support:
  
  • Provide Tier 1 and Tier 2 support to end-users, addressing hardware, software, and network-related issues.
  • Respond to support tickets in a timely manner, ensuring efficient resolution of technical problems.
  • Assist with the setup and configuration of desktops, laptops, printers, and other IT equipment.
• Onsite Support:
  
  • Travel daily to our Costa Mesa office to provide hands-on support as needed.
  • Collaborate with other team members to resolve complex issues that require onsite intervention.
  • Manage and maintain IT inventory and ensure all equipment is functional and up to date.
• Security & Compliance:
  
  • Implement and maintain security protocols to protect company data and IT assets.
  • Ensure compliance with industry standards and internal policies.
  • Conduct regular security assessments and recommend improvements.

Qualifications:

• Proven experience as an IT Infrastructure Engineer, Helpdesk Technician, or similar role.
• Strong knowledge of network and server management, including firewalls, switches, and routers.
• Proficiency in Windows and Linux operating systems.
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Familiarity with cloud platforms such as AWS or Azure.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Excellent communication skills and customer service orientation.
• Ability to work independently and as part of a team.

Requirements:

• Ability to travel to Costa Mesa daily for onsite support.
• Valid driver's license and reliable transportation.
• Availability for occasional after-hours support as needed.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A dynamic and supportive work environment.

**Req ID:** 37175
**Summary**
**IT Helpdesk Technician II - Desktop Support**
**Gettysburg, PA**
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.
Chenega Agile Real-Time Solutions (CARS) is seeking an **IT Helpdesk Technician II - Desktop Support** to provide in-person desktop support for users located at FCC HQ and GB campuses. This role supports Tier II technical troubleshooting and workstation setup.
**Responsibilities**
+ Respond to end-user tickets for hardware, software, and network issues
+ Deploy and configure desktops, laptops, and peripheral devices
+ Track and resolve issues using ticketing systems
+ Provide VIP support as needed and maintain documentation
+ Assist with onboarding/offboarding support and inventory tracking
+ Other duties as assigned.
+ Provide on-site endpoint (PC, mobile devices) technical support by consistently and efficiently resolving complex endpoint (laptop, phone, tablet, hotspot, etc.) technology issues
+ Contribute to maintaining a proper inventory and organization of the IT storage room and support desk at headquarters
+ Other duties as assigned
**Qualifications**
+ Bachelor's degree with a background in Information Technology (through coursework or extracurricular experience); OR
+ High school diploma or GED and a minimum of 4 years of relevant experience (post-secondary education may be substituted for experience on a year-for-year basis).
+ Must be a U.S. citizen and able to obtain Public Trust Clearance
**Knowledge, Skills, and Abilities:**
+ Active CompTIA A+ certification (preferred)
+ Provide comprehensive support for iOS/Android devices, mobile hotspots, and related software, utilizing cloud-based management platforms for efficient service delivery.
+ Ability to work independently and yet be effective within a team setting
+ Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
+ Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
+ Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
+ Experience utilizing endpoint management software (e.g., Microsoft Intune)
+ Proficient with Microsoft Office Applications, and experience training end users on frequently asked technical issues.
+ Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
+ Resolve technical issues as part of a Help Desk team, responding to daily operational support issues via tickets, phone calls, and customer walk-ups while resolving or escalating as appropriate
+ Ensure all newly provisioned laptops are registered in Tanium Asset Management.
+ Active CompTIA A+ certification (preferred)
+ Provide comprehensive support for iOS/Android devices, mobile hotspots, and related software, utilizing cloud-based management platforms for efficient service delivery.
**How you'll grow**
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
**Benefits**
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
**Chenega MIOS's culture**
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
**Corporate citizenship**
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- from your Talent Acquisition Team**
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - - - - Agile Real Time Solutions, LLC
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program

**Req ID:** 37173
**Summary**
**IT Helpdesk Technician II - Service Center**
**Gettysburg, PA**
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.
Chenega Agile Real-Time Solutions (CARS) is seeking an **IT Helpdesk Technician II - Service Center** to provide in-person desktop support for users located at FCC HQ and GB campuses. This role supports Tier II technical troubleshooting and workstation setup.
**Responsibilities**
+ Respond to end-user tickets for hardware, software, and network issues
+ Write clear and straightforward email correspondence with users to relay pertinent information or instructions.
+ Track and resolve issues using ticketing systems
+ Provide VIP support as needed and maintain documentation
+ Other duties as assigned.
**Qualifications**
+ Bachelor's degree with a background in Information Technology (through coursework or extracurricular experience); OR
+ High school diploma or GED and a minimum of 4+ years of relevant experience (post-secondary education may be substituted for experience on a year-for-year basis).
+ Must be a U.S. citizen and able to obtain Public Trust Clearance
**Knowledge, Skills, and Abilities:**
+ Active CompTIA A+ certification (preferred)
+ Ability to work independently and yet be effective within a team setting
+ Must be capable of managing multiple efforts with time-related constraints in a fast-paced environment
+ Able to remain composed and professional while speaking to customers
+ Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
+ Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
+ Excellent skills in Microsoft Word, Excel, and other Office applications
+ Ability to train end users on frequently asked technical issues.
+ Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
+ Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it
**How you'll grow**
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
**Benefits**
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
**Chenega MIOS's culture**
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
**Corporate citizenship**
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- from your Talent Acquisition Team**
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - - - - Agile Real Time Solutions, LLC
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program