62,337 Helpdesk Support jobs in the United States
Helpdesk Support
30093 Wyloway, Georgia
Motion Recruitment Partners
Posted today
Job Viewed
Job Description
Helpdesk Support
Norcross, Georgia
**Onsite**
Contract
$20.5/hr - $20.5/hr
Seeking dedicated Onsite IT Customer Service Representatives to join the team in Norcross, GA. In this role, you'll be the first point of contact for customers-providing support for software, hardware, and network issues. You'll handle incoming technical calls, troubleshoot and resolve issues, and accurately document each interaction. This is a great opportunity for someone looking to grow their IT support career, with the potential to convert to a full-time, permanent position.
Contract Duration: 6 months
**Required Skills & Experience**
+ 4 years of experience in a help desk/call center.
+ College Degree or equivalent work experience required.
+ 1 year of experience with incident and problem-tracking service management software.
+ Experience with SQL commands and database manipulation.
+ Experience with automated call distributor phone systems.
+ Experience with knowledge-centered support (KCS) principles.
+ Experience with troubleshooting network-related issues (client connectivity).
+ Experience with Active Directory and Microsoft Office Products - O365 is a plus.
+ Strong customer focus and orientation.
+ In addition to having a high sense of self-motivation, this individual must display superior telephone, root cause analysis, and issue resolution skills.
+ The ability to listen, isolate the issue, research, resolve, and follow-up is essential for this position.
+ Familiar with incident ticketing software and processes.
+ Proven soft skills including strong courtesy and conflict management skills.
+ Strong written and verbal communication skills and be able to translate technical information to all levels of users.
+ Strong problem-solving and analytical skills.
+ Strong time management skills.
+ Self-motivated, detail-oriented and organized.
+ Ability to work independently and efficiently to meet deadlines.
+ Proven team player.
+ Must be open to working weekends and after-hour shifts.
**Desired Skills & Experience**
+ Familiarity with Linux Systems a plus.
+ HDI certified (customer service, support center analyst, or desktop support technician) and ITIL Foundations certification is a plus.
**What You Will Be Doing**
Daily Responsibilities
+ Answer inbound technical questions from customers and gain an understanding of each situation. Troubleshoots issues to find solutions and partners with customers to solve issues together. Confirm that the solution worked properly before ending the call.
+ If unable to resolve customers' issues using information supplied in the Service Now Knowledgebase, the agent will seek help from Support Analyst II and/or the Development team (Swarm) to further analyze and find the root cause and potential workarounds.
+ Agent will apply fix or workaround discovered during swarming with Support Analyst II/Developers.o Agent will create new knowledge base articles outlining the fix/workaround discovered during swarming.o If the issue is determined to be a software defect the agent will fully document the issue, troubleshooting, and root cause analysis steps followed by Support Analyst II/Developers and assign the Service Now Incident to the right development track for defect creation.
+ Ensures positive customer experience by de-escalating customer issues and concerns. Instructs customers on proper usage of the software and hardware. Acts as a customer advocate in addressing concerns and resolving issues. Instills confidence in the customers that concerns will be addressed properly and with urgency
+ Ensures prompt and correct resolution of customer incidents with a high degree of ownership. Reports network events upon occurrence to leadership. Notifies proper leadership of customer escalations and dissatisfaction promptly.
+ Follows ticket management policy as documented including, entering the required information into the system, selecting the right urgency level, selecting the correct categorization and subcategorization for the Incident, and ensuring the proper team members are included in communications.
+ Follows call management policy as documented including resolving calls promptly and accurately, following up with cases, and working with management when needed.
+ Follows the established attendance and schedule policy.
+ Works to consistently improve call handling and resolution processes by following the established quality assurance guidelines and expectations to deliver stellar customer service including first-call resolution and total case ownership.
+ Works with team members to develop, approve, confirm, and support problem resolution databases (Knowledgebase) by making entries to improve the process.
+ Interprets, analyzes, diagnoses, documents, and resolves customer service problems related to internally supported hardware, software, LANs, and WANs with the goal of closing calls.
+ Using the incident/problem tracking system, accurately documents all incoming calls, keeps tickets and customers updated on their issues/requests, and documents all call resolutions.
+ Keeps support team and management apprised of any new support issues clearly and promptly.
+ Performs other job-related duties as assigned or apparent.
+ Dispatch hardware problems to the right hardware vendor
+ Help customers with How-To questions.
+ Contact external customers to foster improved communications and satisfaction levels with computer equipment and software.
+ Continuously improve customer satisfaction indexes.
+ Other duties as assigned.
**You will receive the following benefits:**
+ Medical Insurance - Four medical plans to choose from for you and your family
+ Dental & Orthodontia Benefits
+ Vision Benefits
+ Health Savings Account (HSA)
+ Health and Dependent Care Flexible Spending Accounts
+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
+ Hospital Indemnity Insurance
+ 401(k) including match with pre and post-tax options
+ Paid Sick Time Leave
+ Legal and Identity Protection Plans
+ Pre-tax Commuter Benefit
+ 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.
**Posted by:** Jessica Eisenberg
**Specialization:**
+ Technical Support
Norcross, Georgia
**Onsite**
Contract
$20.5/hr - $20.5/hr
Seeking dedicated Onsite IT Customer Service Representatives to join the team in Norcross, GA. In this role, you'll be the first point of contact for customers-providing support for software, hardware, and network issues. You'll handle incoming technical calls, troubleshoot and resolve issues, and accurately document each interaction. This is a great opportunity for someone looking to grow their IT support career, with the potential to convert to a full-time, permanent position.
Contract Duration: 6 months
**Required Skills & Experience**
+ 4 years of experience in a help desk/call center.
+ College Degree or equivalent work experience required.
+ 1 year of experience with incident and problem-tracking service management software.
+ Experience with SQL commands and database manipulation.
+ Experience with automated call distributor phone systems.
+ Experience with knowledge-centered support (KCS) principles.
+ Experience with troubleshooting network-related issues (client connectivity).
+ Experience with Active Directory and Microsoft Office Products - O365 is a plus.
+ Strong customer focus and orientation.
+ In addition to having a high sense of self-motivation, this individual must display superior telephone, root cause analysis, and issue resolution skills.
+ The ability to listen, isolate the issue, research, resolve, and follow-up is essential for this position.
+ Familiar with incident ticketing software and processes.
+ Proven soft skills including strong courtesy and conflict management skills.
+ Strong written and verbal communication skills and be able to translate technical information to all levels of users.
+ Strong problem-solving and analytical skills.
+ Strong time management skills.
+ Self-motivated, detail-oriented and organized.
+ Ability to work independently and efficiently to meet deadlines.
+ Proven team player.
+ Must be open to working weekends and after-hour shifts.
**Desired Skills & Experience**
+ Familiarity with Linux Systems a plus.
+ HDI certified (customer service, support center analyst, or desktop support technician) and ITIL Foundations certification is a plus.
**What You Will Be Doing**
Daily Responsibilities
+ Answer inbound technical questions from customers and gain an understanding of each situation. Troubleshoots issues to find solutions and partners with customers to solve issues together. Confirm that the solution worked properly before ending the call.
+ If unable to resolve customers' issues using information supplied in the Service Now Knowledgebase, the agent will seek help from Support Analyst II and/or the Development team (Swarm) to further analyze and find the root cause and potential workarounds.
+ Agent will apply fix or workaround discovered during swarming with Support Analyst II/Developers.o Agent will create new knowledge base articles outlining the fix/workaround discovered during swarming.o If the issue is determined to be a software defect the agent will fully document the issue, troubleshooting, and root cause analysis steps followed by Support Analyst II/Developers and assign the Service Now Incident to the right development track for defect creation.
+ Ensures positive customer experience by de-escalating customer issues and concerns. Instructs customers on proper usage of the software and hardware. Acts as a customer advocate in addressing concerns and resolving issues. Instills confidence in the customers that concerns will be addressed properly and with urgency
+ Ensures prompt and correct resolution of customer incidents with a high degree of ownership. Reports network events upon occurrence to leadership. Notifies proper leadership of customer escalations and dissatisfaction promptly.
+ Follows ticket management policy as documented including, entering the required information into the system, selecting the right urgency level, selecting the correct categorization and subcategorization for the Incident, and ensuring the proper team members are included in communications.
+ Follows call management policy as documented including resolving calls promptly and accurately, following up with cases, and working with management when needed.
+ Follows the established attendance and schedule policy.
+ Works to consistently improve call handling and resolution processes by following the established quality assurance guidelines and expectations to deliver stellar customer service including first-call resolution and total case ownership.
+ Works with team members to develop, approve, confirm, and support problem resolution databases (Knowledgebase) by making entries to improve the process.
+ Interprets, analyzes, diagnoses, documents, and resolves customer service problems related to internally supported hardware, software, LANs, and WANs with the goal of closing calls.
+ Using the incident/problem tracking system, accurately documents all incoming calls, keeps tickets and customers updated on their issues/requests, and documents all call resolutions.
+ Keeps support team and management apprised of any new support issues clearly and promptly.
+ Performs other job-related duties as assigned or apparent.
+ Dispatch hardware problems to the right hardware vendor
+ Help customers with How-To questions.
+ Contact external customers to foster improved communications and satisfaction levels with computer equipment and software.
+ Continuously improve customer satisfaction indexes.
+ Other duties as assigned.
**You will receive the following benefits:**
+ Medical Insurance - Four medical plans to choose from for you and your family
+ Dental & Orthodontia Benefits
+ Vision Benefits
+ Health Savings Account (HSA)
+ Health and Dependent Care Flexible Spending Accounts
+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
+ Hospital Indemnity Insurance
+ 401(k) including match with pre and post-tax options
+ Paid Sick Time Leave
+ Legal and Identity Protection Plans
+ Pre-tax Commuter Benefit
+ 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.
**Posted by:** Jessica Eisenberg
**Specialization:**
+ Technical Support
View Now
0
Helpdesk Support x3
90079 Los Angeles, California
Prosum
Posted today
Job Viewed
Job Description
Customer Support Tech I
Salary Range: $60k to $75k
Job Summary
The Customer Support I Technician will provide first-line technical support to customers via phone and email. This role involves diagnosing and resolving basic technical issues, assisting with account management, and ensuring positive customer experience. The primary focus is on closing issues on first contact and escalating more complex problems to tier 2 support.
Key Responsibilities
This position is based in a call center environment in the LA office and may require shift work, including evenings and weekends.
Please view our Privacy Policy .
Salary Range: $60k to $75k
Job Summary
The Customer Support I Technician will provide first-line technical support to customers via phone and email. This role involves diagnosing and resolving basic technical issues, assisting with account management, and ensuring positive customer experience. The primary focus is on closing issues on first contact and escalating more complex problems to tier 2 support.
Key Responsibilities
- Respond to customer inquiries and provide technical assistance for common issues related to hardware, software, and network connectivity.
- Assist customers with account setup, password resets, and general troubleshooting.
- Document and track customer interactions and solutions in the help desk system.
- Escalate complex issues to tier 2 technicians or other departments as needed.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Process paperwork for new hire onboarding and offboarding, including user account management using MS Active Directory, Office 365, and Exchange Online.
- Provide support through assessing and assigning Help Desk requests via telephone email, and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community.
- High School Diploma or equivalent.
- Strong verbal and written communication skills.
- Basic knowledge of computer hardware, software, and networking.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Previous customer service or technical support experience is a plus.
- Experience troubleshooting hardware/software issues on MAC, PC, and iPhone.
- Familiarity supporting Office 365 services like email, Outlook, Word, and Excel.
- Experience with cloud file storage solutions like Dropbox, SharePoint/OneDrive, and Box.
This position is based in a call center environment in the LA office and may require shift work, including evenings and weekends.
Please view our Privacy Policy .
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1
Helpdesk Support Specialist
90231 Culver City, California
Robert Half
Posted 1 day ago
Job Viewed
Job Description
Description
Robert Half is seeking a detail-oriented and customer-focused Helpdesk Support Specialist to join our IT support team. This role is responsible for providing first-level technical assistance to internal users and clients. The ideal candidate will have strong problem-solving skills, excellent communication, and a passion for delivering timely and effective technical support.
+ Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing system.
+ Diagnose and troubleshoot hardware, software, network, and system issues on Windows/macOS platforms.
+ Install, configure, and maintain desktop systems, laptops, printers, mobile devices, and other IT hardware.
+ Escalate unresolved issues to higher-level support teams and follow up to ensure resolution.
+ Document all support activities, solutions, and user interactions in the helpdesk ticketing system.
+ Assist with user account management, password resets, and access control in Active Directory, Microsoft 365, etc.
+ Provide support for remote users using VPN and remote access tools.
+ Participate in onboarding of new employees by setting up workstations and user profiles.
+ Create and maintain knowledge base articles and user guides for common issues.
+ Monitor helpdesk queues and respond to support tickets in a timely manner according to SLA guidelines.
Requirements
+ Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
+ 1+ years of experience in a technical support or helpdesk role.
+ Working knowledge of Windows and Mac operating systems, Microsoft Office Suite, and basic networking concepts.
+ Experience with ticketing systems (e.g., Zendesk, ServiceNow, Freshdesk).
+ Strong problem-solving, communication, and customer service skills.
+ Ability to multitask and prioritize in a fast-paced environment.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Robert Half is seeking a detail-oriented and customer-focused Helpdesk Support Specialist to join our IT support team. This role is responsible for providing first-level technical assistance to internal users and clients. The ideal candidate will have strong problem-solving skills, excellent communication, and a passion for delivering timely and effective technical support.
+ Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing system.
+ Diagnose and troubleshoot hardware, software, network, and system issues on Windows/macOS platforms.
+ Install, configure, and maintain desktop systems, laptops, printers, mobile devices, and other IT hardware.
+ Escalate unresolved issues to higher-level support teams and follow up to ensure resolution.
+ Document all support activities, solutions, and user interactions in the helpdesk ticketing system.
+ Assist with user account management, password resets, and access control in Active Directory, Microsoft 365, etc.
+ Provide support for remote users using VPN and remote access tools.
+ Participate in onboarding of new employees by setting up workstations and user profiles.
+ Create and maintain knowledge base articles and user guides for common issues.
+ Monitor helpdesk queues and respond to support tickets in a timely manner according to SLA guidelines.
Requirements
+ Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
+ 1+ years of experience in a technical support or helpdesk role.
+ Working knowledge of Windows and Mac operating systems, Microsoft Office Suite, and basic networking concepts.
+ Experience with ticketing systems (e.g., Zendesk, ServiceNow, Freshdesk).
+ Strong problem-solving, communication, and customer service skills.
+ Ability to multitask and prioritize in a fast-paced environment.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
View Now
2
Helpdesk Support Analyst
35266 Alabama, Alabama
TEKsystems
Posted 1 day ago
Job Viewed
Job Description
Description
One of TEKsystems' clients, a Fortune 500 company and leader in their respective industry, is looking for a Helpdesk/Technical Support Analyst to join their team. The candidate will be expected to perform world-class customer service to the company's external, revenue-generating customers who utilize one of the primary applications used for logging into their account via a web portal/website to do business. Much of the work will include resetting passwords and walking clients through the website to ensure the customer is able to see what they need to see. The role will not necessarily include level 2 troubleshooting or any systems analysis, but the ability to perform those duties could be beneficial. What is most beneficial is someone who has an ownership mentality and business savvy -- those skills will translate into what the external customers are thinking and feeling to provide the appropriate amount of empathy and patience, etc.
Skills
Help desk support, Website, Help desk, technical support, User experience
Top Skills Details
Help desk support,Website,Help desk,technical support
Additional Skills & Qualifications
100% onsite; ultra-friendly written and oral communication
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Vestavia,AL.
Application Deadline
This position is anticipated to close on Jul 22, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
One of TEKsystems' clients, a Fortune 500 company and leader in their respective industry, is looking for a Helpdesk/Technical Support Analyst to join their team. The candidate will be expected to perform world-class customer service to the company's external, revenue-generating customers who utilize one of the primary applications used for logging into their account via a web portal/website to do business. Much of the work will include resetting passwords and walking clients through the website to ensure the customer is able to see what they need to see. The role will not necessarily include level 2 troubleshooting or any systems analysis, but the ability to perform those duties could be beneficial. What is most beneficial is someone who has an ownership mentality and business savvy -- those skills will translate into what the external customers are thinking and feeling to provide the appropriate amount of empathy and patience, etc.
Skills
Help desk support, Website, Help desk, technical support, User experience
Top Skills Details
Help desk support,Website,Help desk,technical support
Additional Skills & Qualifications
100% onsite; ultra-friendly written and oral communication
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Vestavia,AL.
Application Deadline
This position is anticipated to close on Jul 22, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
View Now
3
Helpdesk Support Technician
29240 Columbia, South Carolina
TEKsystems
Posted 7 days ago
Job Viewed
Job Description
Description
A TEKsystems client within the financial sector is hiring in Columbia, SC. They are looking for a Helpdesk Technician to join their growing team at. This is primarily an internal support helpdesk resolving technical and software issues. On average this person will respond to 20 tickets per day. For the first 10 weeks, this person will be on-site and afterwards will have the ability to work a hybrid schedule (2 remote, 3 on-site). M-F, 9am - 6pm.
On a day to day basis, this person can expect to:
1. Receive, investigate and respond to customer inquiries regarding complex products, services and issues via all channels through which customers are served.
2. Train on new business applications and be prepared to support upcoming system implementations.
3. Maintain high levels of customer satisfaction, demonstrate commitment to quality, related to operational and technical support of complex products and/or processes.
4. Learn existing business applications, how they interact with other applications and provides timely support to end users.
5. Demonstrate support of teammates, second level staff, senior management, processes and procedures and assigned tasks to ensure the success of the Customer Support department and system deployments.
6. Use multiple system tools to search and troubleshoot questions and issues of systems and applications
This is a contract with the possibility of extension and conversion with positive performance. If this person does well, they will continue to be extended. Conversion is dependent on open headcount.
Skills & Qualifications
1. Background in IT helpdesk: Experience with password resets, Active Directory, and basic Microsoft Office support.
2. Strong background working with a ticketing system - know how to correctly document calls/emails, updating research dates, etc. They use ServiceNow, but strong experience with a different ticketing system is fine
3. Experience in customer support/call center environment preferably dealing with PC and application software, mainframe and client server computer systems
Tools
Active directory, Windows OS, Office 365
Additional Skills & Qualifications
Education and/or experience equivalent to an Associate Degree in Business or technical discipline.
Certified Help Desk Professional preferred.
HIPAA certified preferred.
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Columbia,SC.
Application Deadline
This position is anticipated to close on Jul 24, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
A TEKsystems client within the financial sector is hiring in Columbia, SC. They are looking for a Helpdesk Technician to join their growing team at. This is primarily an internal support helpdesk resolving technical and software issues. On average this person will respond to 20 tickets per day. For the first 10 weeks, this person will be on-site and afterwards will have the ability to work a hybrid schedule (2 remote, 3 on-site). M-F, 9am - 6pm.
On a day to day basis, this person can expect to:
1. Receive, investigate and respond to customer inquiries regarding complex products, services and issues via all channels through which customers are served.
2. Train on new business applications and be prepared to support upcoming system implementations.
3. Maintain high levels of customer satisfaction, demonstrate commitment to quality, related to operational and technical support of complex products and/or processes.
4. Learn existing business applications, how they interact with other applications and provides timely support to end users.
5. Demonstrate support of teammates, second level staff, senior management, processes and procedures and assigned tasks to ensure the success of the Customer Support department and system deployments.
6. Use multiple system tools to search and troubleshoot questions and issues of systems and applications
This is a contract with the possibility of extension and conversion with positive performance. If this person does well, they will continue to be extended. Conversion is dependent on open headcount.
Skills & Qualifications
1. Background in IT helpdesk: Experience with password resets, Active Directory, and basic Microsoft Office support.
2. Strong background working with a ticketing system - know how to correctly document calls/emails, updating research dates, etc. They use ServiceNow, but strong experience with a different ticketing system is fine
3. Experience in customer support/call center environment preferably dealing with PC and application software, mainframe and client server computer systems
Tools
Active directory, Windows OS, Office 365
Additional Skills & Qualifications
Education and/or experience equivalent to an Associate Degree in Business or technical discipline.
Certified Help Desk Professional preferred.
HIPAA certified preferred.
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Columbia,SC.
Application Deadline
This position is anticipated to close on Jul 24, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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4
Helpdesk Support Specialist
32202 Jacksonville, Florida
$40000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
About Our Client:
Our client is a growing technology solutions provider, offering a wide range of IT services and support to businesses across various sectors. They are dedicated to delivering reliable, efficient, and innovative technical assistance that empowers their clients to succeed. With a focus on customer satisfaction and continuous improvement, they pride themselves on a knowledgeable and responsive support team. They foster a collaborative and problem-solving work environment.
Job Summary:
Our client is seeking a friendly and technically proficient Helpdesk Support Specialist to join their team in Jacksonville, Florida, US . This role is crucial for providing first-line technical support to end-users, troubleshooting hardware and software issues, and ensuring smooth IT operations. The ideal candidate will have strong technical aptitude, excellent communication skills, and a passion for helping users resolve their IT challenges efficiently.
Key Responsibilities:
Qualifications:
Benefits:
Our client offers a competitive salary, comprehensive health, dental, and vision insurance, generous paid time off, and a 401(k) plan with company match. They are committed to employee growth, providing opportunities for professional development, certifications, and a supportive team environment. Employees benefit from a dynamic workplace, exposure to diverse IT challenges, and the chance to directly contribute to user productivity and satisfaction. They also foster a friendly and collaborative team culture.
Application Process:
If you are a motivated and customer-focused individual with a passion for technology and problem-solving, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant technical support experience. Our client is an Equal Opportunity Employer, valuing diversity and committed to creating an inclusive workplace where all employees can thrive. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to your application.
Our client is a growing technology solutions provider, offering a wide range of IT services and support to businesses across various sectors. They are dedicated to delivering reliable, efficient, and innovative technical assistance that empowers their clients to succeed. With a focus on customer satisfaction and continuous improvement, they pride themselves on a knowledgeable and responsive support team. They foster a collaborative and problem-solving work environment.
Job Summary:
Our client is seeking a friendly and technically proficient Helpdesk Support Specialist to join their team in Jacksonville, Florida, US . This role is crucial for providing first-line technical support to end-users, troubleshooting hardware and software issues, and ensuring smooth IT operations. The ideal candidate will have strong technical aptitude, excellent communication skills, and a passion for helping users resolve their IT challenges efficiently.
Key Responsibilities:
- Provide first-level technical support and troubleshooting for hardware, software, network, and system issues via phone, email, and chat.
- Diagnose and resolve common desktop and laptop issues, including operating system problems, application errors, and connectivity issues.
- Assist users with password resets, account unlocks, and access management.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Document all support interactions, resolutions, and relevant details in the ticketing system accurately and thoroughly.
- Escalate complex or unresolved issues to higher-level support teams or specialists.
- Provide guidance and training to users on IT best practices and common software applications.
- Monitor system performance and proactively identify potential issues.
- Participate in IT asset management, including tracking inventory and deploying new equipment.
- Collaborate with other IT team members to improve support processes and user experience.
- Maintain up-to-date knowledge of company systems, software, and technologies.
- Contribute to the creation and maintenance of knowledge base articles and user guides.
Qualifications:
- Required:
- Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 1-2 years of experience in a helpdesk or technical support role.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts.
- Familiarity with ticketing systems and remote support tools.
- Excellent verbal and written communication and interpersonal skills.
- Strong problem-solving abilities and a methodical approach to troubleshooting.
- Patience and empathy when assisting users with varying technical proficiencies.
- Preferred:
- CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certifications.
- Experience with macOS or Linux environments.
- Knowledge of ITIL best practices.
- Familiarity with cloud-based applications (e.g., Microsoft 365, Google Workspace).
Benefits:
Our client offers a competitive salary, comprehensive health, dental, and vision insurance, generous paid time off, and a 401(k) plan with company match. They are committed to employee growth, providing opportunities for professional development, certifications, and a supportive team environment. Employees benefit from a dynamic workplace, exposure to diverse IT challenges, and the chance to directly contribute to user productivity and satisfaction. They also foster a friendly and collaborative team culture.
Application Process:
If you are a motivated and customer-focused individual with a passion for technology and problem-solving, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant technical support experience. Our client is an Equal Opportunity Employer, valuing diversity and committed to creating an inclusive workplace where all employees can thrive. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to your application.
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5
Helpdesk Support Specialist
60601 Chicago, Illinois
$20 Hourly
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client, a leading technology services provider, is seeking a highly motivated and customer-focused Helpdesk Support Specialist to join their bustling team in Chicago, Illinois, US . This role is essential for providing first-line technical support to end-users, ensuring smooth operation of IT systems, and maintaining high levels of user satisfaction. The ideal candidate will possess excellent problem-solving skills, a patient and empathetic approach, and a solid understanding of common IT issues. This is an excellent opportunity for someone looking to grow their career in IT support within a dynamic and supportive environment.
Responsibilities:
Qualifications:
Our client offers a supportive team environment, opportunities for skill development, and a competitive compensation package. If you are passionate about technology and helping people, we encourage you to apply!
Responsibilities:
- Serve as the first point of contact for IT-related issues, receiving inquiries via phone, email, and ticketing system.
- Provide technical support and troubleshooting for hardware (desktops, laptops, printers, mobile devices) and software (operating systems, Microsoft Office Suite, business applications).
- Diagnose and resolve common network connectivity issues.
- Assist users with password resets, account lockouts, and access permissions.
- Escalate complex or unresolved issues to higher-level support teams or specialists.
- Document all support interactions, resolutions, and follow-up actions in the ticketing system.
- Guide users through step-by-step solutions, ensuring they understand the resolution.
- Contribute to the creation and maintenance of a knowledge base for common technical issues and resolutions.
- Monitor system performance and proactively identify potential issues.
- Perform basic user account management tasks (creation, modification, termination).
- Provide training to end-users on basic software functionalities and best practices.
- Adhere to IT policies, procedures, and service level agreements (SLAs).
- Participate in ongoing training and professional development to stay current with technology.
Qualifications:
- High school diploma or GED required; Associate's degree or technical certification in IT preferred.
- Minimum of 1-2 years of experience in a helpdesk or technical support role.
- Strong knowledge of Windows and macOS operating systems.
- Proficiency with Microsoft Office 365 applications (Word, Excel, Outlook, Teams).
- Basic understanding of networking concepts (TCP/IP, Wi-Fi, VPN).
- Familiarity with remote desktop support tools.
- Experience with IT ticketing systems (e.g., Zendesk, ServiceNow, ConnectWise).
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving and analytical skills, with attention to detail.
- Patient, empathetic, and customer-focused demeanor.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certifications are a plus.
- Ability to lift and move computer equipment occasionally.
Our client offers a supportive team environment, opportunities for skill development, and a competitive compensation package. If you are passionate about technology and helping people, we encourage you to apply!
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6
Helpdesk Support Specialist
43215 Columbus, Ohio
$20 Hourly
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology solutions provider, is looking for a dedicated Helpdesk Support Specialist to join their team in Columbus, Ohio, US . This role is perfect for an individual with a passion for technology and a strong desire to help users resolve their technical issues efficiently and courteously.
As a Helpdesk Support Specialist, you will be the first point of contact for internal and external users seeking technical assistance. You will be responsible for diagnosing and resolving hardware, software, and network problems, providing exceptional customer service, and documenting solutions. This role requires excellent communication skills, technical proficiency, and a customer-centric approach.
Key Responsibilities:
Qualifications:
Our client values continuous learning and offers opportunities for career advancement within their IT department. Join their team and help them deliver seamless technical support!
As a Helpdesk Support Specialist, you will be the first point of contact for internal and external users seeking technical assistance. You will be responsible for diagnosing and resolving hardware, software, and network problems, providing exceptional customer service, and documenting solutions. This role requires excellent communication skills, technical proficiency, and a customer-centric approach.
Key Responsibilities:
- Provide first-level technical support to users via phone, email, chat, and in-person.
- Diagnose and troubleshoot hardware issues (e.g., desktops, laptops, printers) and software problems (e.g., operating systems, applications).
- Assist users with network connectivity issues, password resets, and account management.
- Log all support requests and resolutions accurately in the helpdesk ticketing system.
- Escalate complex issues to senior IT staff or specialized teams when necessary, ensuring smooth transitions and follow-up.
- Provide clear, concise, and user-friendly instructions to assist users in resolving issues independently.
- Maintain a high level of customer satisfaction through professional and empathetic interactions.
- Contribute to the creation and maintenance of a knowledge base for common technical issues and solutions.
- Participate in ongoing training and professional development to stay current with technology trends and company products.
- Assist with basic system administration tasks as directed, such as user provisioning or software deployments.
- Identify recurring technical issues and suggest improvements to processes or systems.
- Ensure timely follow-up on all outstanding tickets, keeping users informed of progress.
Qualifications:
- Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- 1-3 years of experience in a helpdesk or technical support role.
- Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
- Familiarity with basic networking concepts (TCP/IP, Wi-Fi) and troubleshooting.
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow, ConnectWise).
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Exceptional problem-solving and analytical abilities.
- Patience, empathy, and a strong customer service orientation.
- Ability to work independently and as part of a team in a fast-paced environment.
- CompTIA A+, Network+, or similar certifications are a plus.
- Demonstrated ability to multitask and manage multiple priorities effectively.
Our client values continuous learning and offers opportunities for career advancement within their IT department. Join their team and help them deliver seamless technical support!
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7
IT Helpdesk Support
65483 Houston, Missouri
Potentia
Posted 394 days ago
Job Viewed
Job Description
Position Overview
We are accepting online applications from Neurodivergent Candidates for the position of IT Helpdesk Support to provide technical support to end users in a mobile endpoint and global multi-site infrastructure environment.
Please note that all information provided in this regard will remain confidential to people outside the program. The program provides job-specific training, job coaching, and individualized support.
You will work with our client an industry leader in the global commodity trade and distribution market.
As a n IT Helpdesk Support , you will: Provide support to employees both deskside and remotelyCorrect faults, provide resolution and/or proper escalation of complex problem ticketsPerform PC and network troubleshooting and upgradesNetwork support and troubleshootingPerform network analysis and capacity planningAssist in the creation of processes and procedures for client network operationsContribute to the administration/monitoring/compliance of endpoint backup and disaster recovery via OneDriveOngoing education and continual improvement of IT Service Delivery and process refinementPossible limited travel (health advisories permitting) with sufficient advance notice and precautionRequirementsExperience and Qualifications required:
Bachelor’s degree preferred or equivalent work experience/certifications (A+, Network+, CCNA, CCSP, MCP, MCSE, and MCSA)Fluent in Spanish – will be supporting users in the US, LATAM, EMEA and APACUnderstanding of network switches, routers, and firewalls.Communication and interpersonal skills with team members, internal employees. Ability to effectively create, organize, and maintain written records, reports, and other relevant documents pertaining to the job or project at hand.Knowledge of Windows operating systems up to Windows 11Knowledge of Office 365 user managementSuccessful candidates may also have experience with some of the following (not required):
Experience with Microsoft Entra and Identity Access Management (IAM)Troubleshooting, initiative, self-management, innovation and professionalismBasic ICMP network troubleshooting skills like TRACERT, PING, and ROUTE PRINT for command line visibility into Network Layerexperience as a Microsoft GeneralistManaging endpoints with Microsoft Intune Global, multi-site experience (VPN, remote support, SD-WAN) is preferredKnowledge with ticketing systems: Autotask, ConnectWise, Remedy, Track-It,Service Now, i.e.Abstract Reasoning and problem-solving skills are key to successMaintain a broad knowledge of state-of-the-art technology, equipment and/or systems; participate in professional development activities as appropriate.BenefitsComprehensive medical coverage Dental benefits Vision care coverageLife insurance policy401k matching program Salary:Base salary plus Discretionary bonus
About Clien t
Our client has been certified as a Great Place to Work®! The award is based entirely on what current employees say about their experience working at the company. Great Place to Work® is the global authority on workplace culture, employee experience, and the leadership behaviours proven to deliver market-leading revenue, employee retention, and increased innovation.
Our client is an industry leader in the global commodity trade and distribution market. In their 27+ years in business, they have grown to become one of the largest privately held companies in Houston, TX and recognized as the 2nd largest chemical distributor in the world. Their diverse team spans 25+ offices worldwide, adding value by providing logistic, risk management, financing, and market intelligence services. They strive to enhance international commerce through the physical movement and marketing of industrial petrochemicals, polymers, fuels, and raw materials. By providing theis suppliers and customers with streamlined services, they are able to focus on their core business.
About Potentia
Potentia is a social enterprise dedicated to improving opportunities for neurodiverse employment. Potentia’s STARS program educated employers on the benefits of employing ND individuals and to best support them. Both Client and Potentia are Equal Opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation. Client participates in E-Verify in certain locations as required by law.
Next steps
Upload your Resume and contact information here. Qualified candidates will chat with Potentia to share their preferences and strengths. Selected candidates then interview with employers and complete short, work-related projects which allow them to show their abilities and better understand the roles. Potentia will support and facilitate accommodations throughout the employer selection process. To be considered for this position you must be legally able to reside and work in US. This position does not offer the option of an employer-sponsored
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8
Helpdesk Support Associate - Remote
California, California
NTT America, Inc.
Posted today
Job Viewed
Job Description
NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.
**Job Responsibilities Include:**
+ This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
+ All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.
+ Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality
+ Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
+ Responsible for driving resolution of incidents on a 24/7 desk
+ Read text on computer screens for the duration of the shift
+ Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
+ Ensure a quiet, private workspace with high speed, wired internet
+ Travel up to 10% of the time, if required
+ Lift up to 25 lbs. if needed for equipment setup
+ Have a working cell phone for manager communication and Two-Factor Authentication
**Preferred Qualifications:**
+ All candidates are required to be shift flexible? Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements.
+ Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
+ Minimum of 1 year of technical troubleshooting experience
+ High school diploma or equivalent required
**Preferred Skills:**
+ Experience in a call center environment
+ Demonstrate a service philosophy in all interactions with clinicians and colleagues
+ Effective communication and interpersonal skills
+ Proficient typing and English language skills (both verbally and in writing)
+ Strong listening capabilities to fully understand caller's needs / requests
+ Exceptional ability to work optimally in a fast-paced environment
**Basic Qualifications**
+ 1 year Call Center-Customer Service-Application support experience
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries? Please note, Temp or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email for assistance.
#LI-NorthAmerica
INDHCLSMC
NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.
**Job Responsibilities Include:**
+ This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
+ All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.
+ Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality
+ Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
+ Responsible for driving resolution of incidents on a 24/7 desk
+ Read text on computer screens for the duration of the shift
+ Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
+ Ensure a quiet, private workspace with high speed, wired internet
+ Travel up to 10% of the time, if required
+ Lift up to 25 lbs. if needed for equipment setup
+ Have a working cell phone for manager communication and Two-Factor Authentication
**Preferred Qualifications:**
+ All candidates are required to be shift flexible? Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements.
+ Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
+ Minimum of 1 year of technical troubleshooting experience
+ High school diploma or equivalent required
**Preferred Skills:**
+ Experience in a call center environment
+ Demonstrate a service philosophy in all interactions with clinicians and colleagues
+ Effective communication and interpersonal skills
+ Proficient typing and English language skills (both verbally and in writing)
+ Strong listening capabilities to fully understand caller's needs / requests
+ Exceptional ability to work optimally in a fast-paced environment
**Basic Qualifications**
+ 1 year Call Center-Customer Service-Application support experience
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries? Please note, Temp or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email for assistance.
#LI-NorthAmerica
INDHCLSMC
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