27,417 Helpdesk Technician jobs in the United States

Job Description

POSITION SUMMARY

At Andersen Material Handling we are the trusted provider of material handling solutions, equipment, engineered systems, and the ultimate in customer support. We have over 60 years of service and recognition in the Forklift industry.

Currently we are seeking an IT Help Desk Technician, whose primary responsibilities will include utilizing an IT tracking system to respond to issues, as well as assisting the Vice President of IT.

Responsibilities:

• Assisting the Vice President of IT and our Help Desk Supervisor in supporting nine office locations (FL, MI, OH)

• Using the “FreshService” Help Desk system that is utilized by employees to log their "Request for IT Support" tickets
• Provide troubleshooting and assistance as needed and based on priorities, following department guidelines
• Ensuring problem can be reproduced, while including all pertinent information in ticket before escalating to the next level

Requirements:

• Ability to fully articulate complex computer technical solutions to non-technical end users in a clear concise manner
• Requires initiative and ability to work on own
• Must have strong analytical and problem-solving skills
• Associate degree (AA) in computer related field or equivalent from two-year college or technical school
• Must be willing to travel once/twice a month (mostly day trips along with the occasional overnight stay) to other office locations
• Ability to work with employees/all levels, within organization

Previous experience with the following:

• SharePoint (2+ years preferred)
• Azure
• Office 365
• Operating Systems/Applications (Microsoft)
• Server Hardware Platforms (Dell/Microsoft)
• Networking Equipment (Cisco)
• Networking IP Protocol
• Wireless networking (Cisco)
• Printers (HP and others)
• Ability to rebuild SW on desktop/laptop
• Ability to troubleshoot software/hardware issues
• Ability to work with various vendors (Comcast, Verizon, etc.)

As a Help Desk Technician, you’ll be on the front lines of our customer support experience—providing prompt, thoughtful, and technically sound assistance to ensure our clients receive exceptional service beyond the installation phase. Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or working with teammates to solve complex problems, your support helps keep our customers running smoothly and confidently.

This role is part of our Help Desk team and requires strong communication skills, technical aptitude, and a genuine passion for helping others. You’ll also participate in our on-call rotation and support various pre-installation and product testing tasks, helping to drive continuous improvement in both customer experience and product quality.

• Provide responsive, empathetic technical support via phone, email, and remote access tools.
• Troubleshoot hardware, software, and network issues in live environment.
• Participate in after-hours on-call rotation for emergency support.
• Conduct equipment staging, setup, and testing ahead of field installation.
• Document all customer interactions and resolutions accurately and promptly.
• Assist with product testing, evaluation, and feedback for internal teams.
• Maintain and update custom databases and client configurations.
• Work collaboratively with team members to foster a learning and supportive environment.
• Ensure all communications reflect professionalism and company values.

• Empathetic communicator who prioritizes customer needs.
• Calm under pressure, especially in high-stress situations.
  
• Naturally curious and eager to learn new technologies.
• Team-oriented with a supportive and collaborative mindset.
• Organized and detail-oriented in all aspects of work.
• Proactive and self-motivated with a strong work ethic.
• Adaptable to shifting priorities and fast-paced environments.
• Positive attitude with a willingness to go the extra mile.

• Minimum 1 year of technical support experience in an end-user or help desk environment.
  
• Familiarity with hardware/software troubleshooting and remote support tools.
  
• Understanding of basic networking principles (e.g., IP addressing, routers, switches).
  
• Experience with POS systems; FocusPOS or Gold Certification is a strong plus.
  
• Proficient in Windows OS, Microsoft Office Suite, and remote desktop platforms.
  
• Comfortable managing and updating technical documentation and support tickets.
  
• Previous restaurant or hospitality experience (preferred, not required).
  
• Participation in an after-hours support rotation or similar on-call structure.
  
• Ability to assist in pre-installation setup and staging of IT equipment.
  

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.
• Recognition for exceptional performance.

Thrive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and become a valued member of a team where your technical expertise is recognized and rewarded!

Job Description

Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We’re a team of 25 today, scaling quickly, and investing in the leadership capacity needed to grow sustainably while serving our clients with consistency and excellence. 
 
We are not a corporate machine—and we don’t want to be! We run lean, trust our team, and believe in leadership that works with the team, not above it. We are relationship-first, execution-focused, and allergic to bureaucracy.   
 

What We’re Looking For 

We’re on the hunt for IT Helpdesk Technicians  of all experience levels to join our team! 

Whether you’re just starting out in IT or bringing years of technical expertise, if you enjoy solving problems and have the passion of making technology work for people, we want you on our team. 

Please note: This is an ongoing recruitment. We’re continuously hiring to support our growing team.   

What You’ll Do 

As an IT Helpdesk Technician, you’ll be part of our service delivery team, ensuring clients receive timely, effective, and friendly IT assistance. Depending on your experience, your responsibilities may include: 

• Provide friendly and effective technical support both remotely and onsite. 

• Respond to client requests submitted through tickets, phone calls, emails, and in-person interactions. 

• Support desktops, servers, Microsoft 365, and other business technologies. 

• Assist with system administration, network management, and project work as skills allow. 

• Document solutions and contribute to the team knowledge base. 

• Collaborate with team members to ensure smooth escalations and effective knowledge sharing. 

• Provide support during occasional evenings and weekends as required. 
   

What You Bring To The Table   

• At least one year of IT support, help desk, or related experience. 

• A customer-first mindset with a friendly, collaborative approach. 

• Strong problem-solving skills, with the ability to spot patterns and suggest long-term fixes. 

• A proactive and resourceful attitude, and the confidence to ask for help when needed. 

• Passion for technology and how it can make a positive impact. 

• Curiosity and drive to keep learning—we support ongoing training and certifications! 

What You’ll Need   

• Ability to pass a basic background check for airport security badging   

• Valid driver’s license (or willingness to get one) and the ability to drive. Driver policies apply. Please note that we do not expect you to have a car.  
   

Where You’ll Work   

• This is an in-office role in Juneau or Anchorage, Alaska.  

• Relocation assistance is available. 

• This is NOT a remote position.  
   

What’s In It For You   

• Full-time, permanent role  

• Compensation based on experience, starting at $20/hr for entry-level 

• Health insurance (with vision coverage)   

• Retirement plans   

• Personal Time Off 

• Flexible scheduling policy   

• Mobile device plans reimbursement   

• Relocation assistance 
   

Why You’ll Want to Work with Us 

Employee satisfaction and growth is important to us! We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities. See what else our current employees have to say. 

Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields. 

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Job Description

At Sensiba, we’re more than just a Top 75 Accounting Firm — we’re a purpose-driven organization committed to making a meaningful impact for our clients, our people, and our communities. Recognized as a Top Workplace USA, we're proud of our culture of exceptional employee engagement, collaboration, and continuous growth.

We help clients solve problems, navigate complexity, and build a foundation for sustainable success. Whether supporting fast-growing startups or established enterprises, we bring deep expertise and a people-first approach to every engagement.

In 2018, Sensiba became a certified B Corporation (B Corp™) — a designation that reflects our commitment to using business as a force for good. This certification holds us accountable to high standards of social and environmental performance, transparency, and ethical governance. It’s not just a badge — it’s a reflection of how we operate, make decisions, and support our stakeholders.

Summary:

The HelpDesk Technician II will serve as an advanced support role, bridging the gap between entry-level and more experienced technical support. This position is responsible for addressing intermediate technical issues, delivering high-quality support to end-users, and maintaining the efficiency of technology systems. The Technician II will troubleshoot hardware, software, network, and connectivity issues, escalate more complex problems to Tier III support, and contribute to IT tasks and projects. Additionally, this role includes mentoring junior staff and enhancing the overall productivity of the help desk team.

*** This is a remote position. We are looking for someone based in Hawaii or someone willing to work a swing shift from 10:00 AM to 7:00 PM to support our international employees. ***

Job Responsibilities:

• Manage the deployment and setup of PCs, laptops, and printers using predefined configurations
• Oversee office workstation setups and cable management
• Respond to support requests via ticketing system, email, and phone, ensuring prompt resolution
• Document incidents and solutions, maintaining a detailed knowledge base
• Prioritize and manage incoming requests, escalating as necessary
• Collaborate with vendors to resolve technical issues related to desktop equipment and software
• Participate in project work and assist in training other team members as needed
• Effectively prioritize and resolve issues while mentoring junior staff and collaborating within a team environment

Qualifications:

• High School Diploma required
• 2+ years of experience in a technical support role or similar position, with a solid understanding of IT systems and troubleshooting techniques
• Associate’s Degree or relevant technical certifications preferred
• Basic knowledge of Active Directory preferred
• Familiarity with both Microsoft and Mac OS environments, along with basic networking skills, is required
• Must be able to provide after-hours support as needed and handle both remote and on-site support tasks
• Strong understanding of hardware, software, network, and connectivity issues. Actively seeks to enhance knowledge of systems and utilizes analytical thinking to resolve issues. Identifies root causes of problems and effectively communicates technical details to OPS or Tier III teams in a clear and timely manner
• Engages in continual learning to stay current on industry trends, new technologies, and system improvements, further enhancing technical skills and support capabilities
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Maintains professionalism in all communications and escalates issues with clear, concise documentation
• Demonstrated ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Excellent attention to detail in troubleshooting and documentation. Capable of evaluating when to escalate or deescalate issues based on user needs and system impact. Sets clear expectations with users regarding issue resolution processes
• Strong ability to collaborate within a team environment, providing mentorship and support to junior staff members
• Thorough understanding of help desk processes, including ticketing systems, issue triage, and prioritization based on system criticality, user needs, and business objectives

Compensation:

This role offers a competitive base salary along with a comprehensive benefits package. Salary ranges for U.S.-based positions are determined by geographic location and fall into one of three pay zones, which reflect the cost of labor in that area. The anticipated salary ranges for this position are outlined below and are subject to change:

• $16.00 - $31.00/Hour

When determining compensation, we consider a variety of factors such as a candidate’s professional experience, skills, and qualifications. Please note that final offer amounts may vary from the ranges listed above and may be adjusted over time.

Benefits:

There are many reasons to join the Sensiba team: generous benefits, competitive compensation, professional advancement opportunities, and above all — our people. If you're looking for an environment that offers you growth, success, and professionalism without compromising your family, passions, and life outside of work, apply today!

Sensiba has a robust offering of benefits, including: 

• Comprehensive Health Coverage – Medical, dental, and vision.
• Retirement & Financial Planning Support – 401(k) with match, financial wellness programs.
• Generous Paid Time Off – Vacation, sick time, holidays, and volunteer days.
• Flexible Work Arrangements – Hybrid or remote options, flexible hours.
• Performance-Based Bonus – Recognition for your contributions through discretionary bonuses.
• Professional Development Opportunities – Tuition reimbursement, certifications, mentorship.
• Career Growth & Internal Mobility – Clear paths for advancement and role transitions.
• Inclusive & Supportive Culture – DEI initiatives, employee resource groups, wellness programs.

At Sensiba, we believe that diversity drives innovation. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Sensiba complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Sensiba expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Sensiba employees to perform their job duties may result in discipline up to and including discharge.

Job Description

TITLE: Helpdesk Technician II

DESCRIPTION:

The Helpdesk Technician is responsible for onsite and remote installation and support needs for our Managed Service Clients. This relates to all technology to include but not limited to: workstations, servers, printers, networks, VoIP systems, and vendor specific hardware and software.

RESPONSIBILITIES:

• Communication with clients as required: keeping them informed of ticket progress, Project Status, etc.
• Strong knowledge of Windows 10 Operating System as well as Office365 (Server OS a plus)
• Support the local Sales Team to assist with potential new opportunities
• Technical knowledge and basic support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Conduct network assessments as needed
• Remote access solution implementation and support: VPN, RDP, LMI
• System documentation to include system reviews and recommendations
• Implement and support disaster recovery and backup solutions
• Create quotes as needed and work with related vendors
• Take ownership of onboarding new accounts
• Maintain and constantly Improve client service, perception, and satisfaction
• Ability to work in a team and communicate effectively
• Escalate service issues that cannot be completed within agreed service levels
• Communicate to clients: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
• Develop in-depth knowledge of the service offerings and how it relates to client’s needs •
• Document internal processes and procedures related to duties and responsibilities
• Responsible for entering daily time and expenses
• Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry

REQUIREMENTS:

• Minimum 2 years technical experience or degree preferred.
• Strong Diagnostic skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Ability to travel to outlying branch locations, customers and or multi-state travel

T echnical Experience working with the following:

• Auvik
• ConnectWise
• Dell Server Architecture
• RMM agent deployment/understanding
• SonicWall Firewalls
• Basic Wireless Networks
• Ubiquiti/Unifi
• TCP/IP protocols and how they work
• LAN/WAN technologies

Job Description

TITLE: Helpdesk Technician II

DESCRIPTION:

The Helpdesk Technician is responsible for onsite and remote installation and support needs for our Managed Service Clients. This relates to all technology to include but not limited to: workstations, servers, printers, networks, VoIP systems, and vendor specific hardware and software.

RESPONSIBILITIES:

• Communication with clients as required: keeping them informed of ticket progress, Project Status, etc.
• Strong knowledge of Windows 10 Operating System as well as Office365 (Server OS a plus)
• Support the local Sales Team to assist with potential new opportunities
• Technical knowledge and basic support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Conduct network assessments as needed
• Remote access solution implementation and support: VPN, RDP, LMI
• System documentation to include system reviews and recommendations
• Implement and support disaster recovery and backup solutions
• Create quotes as needed and work with related vendors
• Take ownership of onboarding new accounts
• Maintain and constantly Improve client service, perception, and satisfaction
• Ability to work in a team and communicate effectively
• Escalate service issues that cannot be completed within agreed service levels
• Communicate to clients: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
• Develop in-depth knowledge of the service offerings and how it relates to client’s needs •
• Document internal processes and procedures related to duties and responsibilities
• Responsible for entering daily time and expenses
• Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry

REQUIREMENTS:

• Minimum 2 years technical experience or degree preferred.
• Strong Diagnostic skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Ability to travel to outlying branch locations, customers and or multi-state travel

T echnical Experience working with the following:

• Auvik
• ConnectWise
• Dell Server Architecture
• RMM agent deployment/understanding
• SonicWall Firewalls
• Basic Wireless Networks
• Ubiquiti/Unifi
• TCP/IP protocols and how they work
• LAN/WAN technologies

We’re looking for a motivated and customer-focused Remote IT Helpdesk Technician to join our IT support team. In this role, you will provide remote technical assistance to end users, troubleshoot hardware and software issues, and ensure smooth IT operations across the organization. The ideal candidate is detail-oriented, communicates clearly, and enjoys solving technical challenges in a fast-paced environment.

Key Responsibilities

• Respond to and resolve helpdesk tickets via phone, email, or chat.
• Provide remote technical support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot and resolve software, network, and connectivity issues.
• Assist with password resets, account access, and system configurations.
• Install, configure, and update operating systems and common applications.
• Escalate complex issues to Tier 2 or Tier 3 support when necessary.
• Maintain accurate documentation of support requests and resolutions.
• Follow IT policies, security protocols, and data protection standards.
• Support onboarding/offboarding processes for new and departing employees.

Qualifications

• 1–3 years of IT support or helpdesk experience preferred.
• Strong knowledge of Windows, macOS, and/or Linux environments.
• Familiarity with Office 365, Active Directory, VPNs, and remote desktop tools.
• Excellent troubleshooting and communication skills.
• Ability to multitask, prioritize, and work independently in a remote setting.
• CompTIA A+, Network+, or similar certifications are a plus.