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• Develop and execute comprehensive revenue management strategies to optimize occupancy, average daily rate (ADR), and overall revenue across the portfolio.
• Lead, mentor, and develop a team of remote revenue managers, setting performance expectations and fostering professional growth.
• Conduct in-depth market analysis, competitive benchmarking, and demand forecasting to inform pricing and inventory decisions.
• Collaborate with property-level management, sales, marketing, and operations teams to align revenue strategies with business objectives.
• Oversee the effective use of revenue management systems (RMS), forecasting tools, and other technology platforms.
• Manage inventory and pricing strategies across all distribution channels, including online travel agencies (OTAs), direct bookings, and global distribution systems (GDS).
• Develop and implement effective promotional offers and packages to drive incremental revenue.
• Analyze performance data, generate insightful reports, and present findings and recommendations to senior leadership.
• Stay abreast of industry trends, emerging technologies, and best practices in revenue management.
• Ensure adherence to brand standards and company policies in all revenue-related activities.
• Proactively identify opportunities for revenue enhancement and cost containment.

• Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related quantitative field. MBA or advanced degree is a plus.
• Minimum of 10 years of progressive experience in hotel revenue management, with at least 5 years in a senior leadership or director-level role.
• Proven track record of successfully driving significant revenue growth and profitability for multiple hotel properties.
• Expertise in demand forecasting, pricing strategies, inventory management, and channel distribution.
• Proficiency with major Revenue Management Systems (RMS), PMS, and reporting tools.
• Strong analytical, strategic thinking, and problem-solving skills.
• Exceptional leadership, communication, and presentation skills.
• Ability to thrive in a fast-paced, results-oriented, and remote work environment.
• Demonstrated ability to build strong relationships and influence stakeholders at all levels.

About the Company

Witness Investment is an award winning multigenerational real estate investment firm specializing in hospitality investment and development. Since 1985, weve built a reputation for operational excellence and value creation, with a growing portfolio of premium-branded hotel assets across the Midwest. Our team is the strategic engine behind asset performance and portfolio-level execution.

About the Role

The Associate will report directly to the Vice President of Asset Management and play a key role in the tactical execution of business plans across Witness Investments hospitality portfolio. This role is ideal for those with a background in hotel asset management, operations, revenue strategy, or hospitality consulting looking to transition into or grow within hotel real estate who thrives in a fast-paced, team-oriented environment. The Associate will support property-level oversight, financial modeling, data infrastructure, reporting, and operator engagement to help drive revenue growth, improve profitability, and execute strategic initiatives.

Responsibilities

Portfolio Monitoring & Analysis

• Support weekly STR reviews and R28 topline commentary across the portfolio
• Track forecast, budget, and underwriting performance across all assets
• Prepare Weekly Flash Reports, Monthly Asset Management Evaluation, and Quarterly Performance decks
• Monitor RevPAR index trends, GOP flow-through, and cost efficiency metrics

Operator Oversight & Revenue Strategy

• Join recurring revenue management and sales calls for critical assets
• Participate in segmentation and pricing strategy reviews
• Provide analytical support for channel mix analysis and top account tracking
• Help implement action plans around green shoots and detractors

Capital & Compliance Support

• Track CapEx budgets and project progress in coordination with internal stakeholders
• Help maintain compliance tracking for insurance, liquor licenses, and brand standards
• Assist in preparing documentation and coordination for PIP execution

Financial Reporting & Investor Support

• Build and maintain asset-level financial models for ongoing performance tracking
• Assist in preparing investor update briefs and quarterly reporting materials
• Support annual budgeting and 5-year planning processes with data input and model outputs

Technology, Dashboards & Data Governance

• Input and QA data across Airtable, STR, HotStats, Kalibri, and internal trackers
• Contribute to development and refinement of BI dashboards and market performance tools
• Work cross-functionally to centralize data and drive operational insights

Site Visits & Property Evaluations

• Support VP and AM team during formal site visits and operational walk-throughs
• Capture follow-ups, meeting recaps, and operator commitments
• Assist in identifying opportunities for cost reduction and guest experience improvement

Qualifications

Education

• Bachelors degree in Hospitality, Real Estate, Finance or a related field

Experience

• 2-5 years of experience in hotel asset management, consulting, revenue management, or real estate operations
• Exposure to P&L review, forecasting, and operational analytics preferred

Skills

• Exceptional analytical and problem-solving skills
• Strong Excel and PowerPoint proficiency
• Excellent analytical, organizational, and communication skills
• Ability to synthesize data into actionable insights

Personal Attributes

• Detail-oriented and highly accountable
• Proactive and solution driven
• Comfortable managing multiple priorities in a fast-paced environment
• Passion for real estate and hospitality industries

Why Join Us?

At Witness Investment, you will have the opportunity to contribute to a legacy of excellence while shaping the future of a dynamic and growing portfolio. We value relationships, innovation, collaboration, and a commitment to achieving exceptional results.

Join our dynamic team as a Customer Service Representative and play a crucial role in ensuring customer satisfaction and loyalty. This position offers the opportunity to interact with diverse customers and provide exceptional service.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues to ensure a positive experience.
• Process orders, returns, and exchanges accurately.
• Maintain customer records and update information as needed.
• Collaborate with other departments to address customer needs effectively.

• Excellent communication skills and a customer-centric approach.
• Ability to multitask and prioritize tasks efficiently.
• Proficiency in using CRM software and other customer service tools.
• Previous experience in a customer service role is preferred.

• High school diploma or equivalent.
• Proven track record of delivering high-quality customer service.
• Strong problem-solving skills and attention to detail.

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Positive and inclusive work environment.
• Employee discounts and perks.

A customer service role involves being the frontline representative of a company, addressing customer inquiries, resolving issues, and ensuring a positive experience. Core responsibilities include responding to customer queries via phone, email, chat, or in-person, troubleshooting problems, processing orders, and providing product or service information. The role demands excellent communication skills, patience, and empathy to handle diverse customer needs and complaints effectively. Representatives must listen actively, clarify concerns, and offer solutions promptly while maintaining professionalism, even under pressure. Familiarity with company policies, products, and CRM systems is essential for accurate and efficient service. Problem-solving skills are critical for resolving issues like refunds, exchanges, or technical difficulties. The role often involves collaborating with other departments to ensure customer satisfaction and may include upselling or cross-selling to enhance the customer experience. A successful customer service professional builds trust, fosters loyalty, and contributes to the company’s reputation. Adaptability, time management, and a customer-centric mindset are key to thriving in this dynamic role, which often serves as the bridge between a business and its clients, directly impacting retention and brand perception.

Job Summary:
We are seeking an experienced and results-oriented Project Manager to lead and manage projects from inception through completion. The ideal candidate will be responsible for coordinating internal teams and external stakeholders to deliver projects that meet business goals, timelines, and budget constraints. This role requires a strategic thinker with excellent communication, problem-solving, and leadership skills who can manage multiple priorities in a fast-paced environment.

Key Responsibilities:
* Define project scope, goals, deliverables, and success criteria in collaboration with senior management and stakeholders.
* Develop comprehensive project plans, schedules, resource allocations, and budgets.
* Lead cross-functional project teams, ensuring timely task completion and alignment with project goals.
* Identify project risks, develop mitigation strategies, and manage changes in scope, schedule, or budget.
* Track and report project performance using appropriate tools and KPIs.
* Manage stakeholder expectations and maintain effective communication throughout the project lifecycle.
* Organize and lead project meetings, including kick-offs, stand-ups, and retrospectives.
* Ensure compliance with company policies, procedures, and quality standards.
* Evaluate project outcomes and prepare post-project reports and analysis.

Qualifications:
* Bachelor’s degree in Project Management, Business, Engineering, Computer Science, or a related field.
* 3–7 years of experience in project management (specific industry experience is a plus).
* Project Management Professional (PMP), PRINCE2, or equivalent certification is strongly preferred.
* Proficiency with project management tools such as Microsoft Project, Asana, Trello, Jira, or similar.
* Strong leadership, negotiation, and conflict-resolution skills.
* Excellent organizational and time management abilities.
* Experience with Agile/Scrum, Waterfall, or hybrid methodologies.
* Strong written and verbal communication skills.

Preferred Qualifications:
* Master’s degree in a related field.
* Agile certifications (e.g., Certified ScrumMaster, SAFe).
* Experience managing vendor relationships and third-party integrations.
* Technical background or familiarity with [industry-specific technologies/tools].

Key Competencies:
* Strategic Thinking
* Stakeholder Management
* Risk Management
* Communication and Influence
* Problem Solving
* Budgeting and Financial Acumen
* Adaptability and Resilience
* Team Leadership

Working Conditions:
* Standard office hours, with flexibility depending on project demands.
* Remote or hybrid work options may be available.
* Occasional travel may be required.

Employee Benefits:
We believe in rewarding our team with competitive compensation and a comprehensive benefits package that promotes well-being, work-life balance, and professional growth.
Core Benefits:
* Competitive salary with performance-based bonuses
* Health, dental, and vision insurance
* Life and accidental death insurance
* Paid time off (vacation, sick days, personal days)
* Paid holidays
* Retirement plan with company match (e.g., 401(k))
* Short-term and long-term disability coverage
* Employee wellness programs
Professional Development:
* Annual training and development allowance
* Reimbursement for certification and continuing education
* Internal mobility and career growth opportunities
* Access to conferences, workshops, and industry events
Work-Life Balance & Perks:
* Flexible work hours and remote work options
* Employee Assistance Program (EAP)
* Team-building activities and off-site retreats
* Casual dress code
* Recognition and rewards programs
* Parental leave and family support policies
Closing Statement:
If you are enthusiastic about Project Management and eager to join a forward-thinking team, we encourage you to apply.

EEO Statement:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.