121,037 Hilton Worldwide jobs in the United States
Hotel Management
Posted 2 days ago
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Job Description
Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We're hiring a hotel front desk manager to lead our already fantastic team. You'll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!
Responsibilities for Front Desk Manager
- Responsible for the running of the front desk by hiring and training all front desk agents and leading by example
- Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
- Assist in the development and monitoring of the budget to provide top quality customer service
- Schedule the front office staff and supervise workload during shifts
- Act as liaison between the General Manager and staff
- Answer phone inquiries, direct calls, and provide basic information
- High School Diploma required, advanced degree in hospitality related field preferred
- 2 years of previous front desk manager or front desk supervisor experience is preferred
- Excellent leadership, management, and team building skills
- Must have strong verbal and written communication skills
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- Ability to multitask, prioritize, and manage time
Hotel Revenue Management Director
Posted 1 day ago
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Job Description
Qualifications include a Bachelor's degree in Hospitality Management, Business Administration, Finance, or a related field; an MBA or relevant certification is a plus. A minimum of 7 years of experience in revenue management within the hotel industry, with at least 3 years in a director-level or senior management role, is required. Proven experience with revenue management systems (RMS) and a strong understanding of pricing strategies, demand forecasting, and market analytics are essential. Excellent leadership, communication, and interpersonal skills are necessary for collaborating with hotel management and staff. This position requires on-site presence to effectively manage operations and engage with the team and market dynamics.
Hotel Revenue Management Director
Posted 1 day ago
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Job Description
Director of Hotel Revenue Management
Posted 1 day ago
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Job Description
Key responsibilities include developing and executing comprehensive revenue management strategies, forecasting demand, setting pricing strategies across all distribution channels, and managing inventory to ensure optimal room rates and occupancy levels. You will collaborate closely with sales, marketing, and operations departments to align revenue goals with overall business objectives. The ideal candidate will have a proven track record of success in revenue management within the hospitality sector, with a minimum of 7 years of experience. Proficiency in revenue management systems (RMS), property management systems (PMS), and data analysis tools is essential. Strong leadership, communication, and presentation skills are required to effectively influence stakeholders and present findings to senior leadership. This is a remote-first role, offering significant flexibility and the opportunity to work from anywhere in the US. We are looking for a data-driven individual with a proactive approach to identifying revenue opportunities and mitigating risks. Experience in luxury or boutique hotel segments is a significant advantage. Your ability to think critically and adapt to the ever-changing market landscape will be key to your success.
Analyst, Business Intelligence (Senior Living/Hotel Asset Management)
Posted 2 days ago
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Analyst, Business Intelligence (Senior Living/Hotel Asset Management)
Job ID
Job Locations
US-MA-Newton
Department
Business Analytics
Overview
The Business Intelligence Analyst blends real estate strategy with advanced data analytics to optimize a national portfolio of hotel and senior living properties. This role leverages insights, automation tools, and dashboards to support performance and capital decisions. Ideal candidates excel at converting complex data into strategic action and thrive in collaborative, results-driven environments. As a member of the Business Intelligence team, the analyst works closely with asset management, operations, finance, and IT to deliver insights that drive performance, guide capital deployment, and maximize portfolio value.
Responsibilities- Design, build, and maintain interactive Power BI dashboards to visualize asset-level performance, financials, and project milestones
- Utilize technologies such as SQL and Power Pivot to create operational databases and generate custom reports for asset managers and senior leadership
- Automate routine financial, operating, and KPI reports to streamline weekly, monthly, and quarterly deliverables
- Conduct variance analysis using advanced Excel models and BI tools to detect operational gaps
- Integrate external market data into BI platforms to benchmark portfolio performance
- Work closely with the Business Intelligence team to manage capital tracking, renovation forecasts, and portfolio metrics
- Support Ad-hoc analysis using large datasets across disparate systems, delivering digestible insights and executive summaries
- Support ad hoc data modeling and visualization using Power BI and scripting tools (e.g., Python, Excel VBA)
- Analyze monthly financials, forecasts, and budgets using automated reporting tools
- Benchmark asset performance using industry datasets and competitor comparisons
- Track property-level and portfolio-wide goals, performance indicators, and long-term project status
- Participate in property site visits to evaluate progress against operational targets
- Prepare meeting materials and collaborate with operators to follow up on strategic initiatives
- Assist internal teams with tech-enabled solutions to track performance and goals
- Contribute to hold/sell analysis, board presentations, and investment memos with embedded visualizations
- Apply data models to support acquisition/disposition decisions and redevelopment projects
- Manage inputs and Excel modeling for valuation, underwriting, and sensitivity testing
- Bachelor's degree in Business, Finance, Economics, Real Estate, Information Systems, data analytics or a related field
- 2+ years' experience in asset management, real estate analytics, or BI/data roles
- Ability to analyze and interpret monthly financials, including income, expenses, cash flow, and capital expenditures, to assess property and portfolio performance
- Strong accounting, financial modeling, and analytical skills; high proficiency in Excel, Word, PowerPoint, and business intelligence tools (e.g., Tableau, Power BI)
- Proven ability to analyze operations, identify opportunities, and drive profitability
- Excellent written, oral, and presentation skills; strong stakeholder management and negotiation abilities
- Self-motivated, able to manage multiple projects with minimal supervision, and deliver timely, accurate work
- Experience in the real estate or hospitality/senior living industry is highly desirable
- Proficiency in Power BI, SQL, Excel, and other scripting tools
- Strong analytical thinking, curiosity with data, and ability to present insights visually
- Exceptional organizational skills
Company Overview
The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR's vertical integration is strengthened by over 1,100 real estate professionals in more than 30 offices nationwide who manage over $41 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its clients. RMR has been recognized by The Boston Globe as a "Top Place to Work", by the Environmental Protection Agency (EPA) as an "ENERGY STAR Partner of the Year" and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR is headquartered in Newton, MA and was founded in 1986.
RMR's mission is to create long term value for our clients by managing their investments and assets "like we own it" - an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values:
- Integrity at Our Core.
- Perform Passionately and Effectively.
- Inspired Thinking.
- Like We Own It.
- Power of We.
- Mutual Respect.
Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.
Follow RMR on LinkedIn, on Instagram @thermrgroup and on Twitter @The_RMR_Group.
The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here.
Director of Revenue Management - Hotel Commonwealth

Posted 1 day ago
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Job Description
At Hotel Commonwealth, nestled in the heart of Fenway, we start with a simple belief: every guest's story is unique, and so is the way we serve them. Our approach isn't scripted, printed, or tucked away in a handbook-it's woven into the DNA of who we are. Here, _unscripted hospitality_ is more than a phrase; it's how we turn every interaction into something memorable, authentic, and entirely our own.
From our stylish rooms and extraordinary suites to the coveted views of Fenway Park, every corner of our hotel radiates legendary urban charm. We invite you to share your love for Boston-its vibrancy, quirks, and endless energy-with our guests. Our team thrives on details, delights in exceeding expectations, and takes pride in being unmatched hosts to travelers from across the globe.
This is more than just a role-it's a chance to bring fresh perspective, creative flair, and new ideas to an already celebrated hotel. Together, we create experiences guests will never forget, and moments we'll be proud of long after they've checked out.
**Job Overview**
The Director of Revenue Management is responsible for the maximization of revenue, profit, and market share associated with rooms and function spaces. Demonstrates excellent leadership skills by educating others and ensures understanding and gains buy-in of the revenue management processes associated with demand, revenue, forecasting, opportunity analysis, and inventory management. Works with hotel leaders to recommend and identify future markets, hotel opportunities, guide hotels sales strategy and pricing for transient, group, and catering.
This position is a local, on-property role.
**Responsibilities**
+ Maximizes revenue, profit, and market share associated with rooms and function space of assigned hotels.
+ Partners with GM and Sales Leaders' to ensure a strategic mix of business and pricing strategies are set based on market conditions to achieve sell out efficiency, targeted marketing, maximized revenue, profitability and Annual Budget/Business Plans are aligned.
+ Effectively works with people, creating teamwork, taking charge, generating enthusiasm, motivating and using an uplifting and lead-by-example leadership approach.
+ Ensure sales training is provided to Front Office and Reservation associates.
+ Continuous analysis of competitive set, price positioning, seasonality and mix.
+ Use all Yield Management tools available to maximize efforts. Develop appropriate selling strategies to include recommendations on rate, arrival patterns, length of stay, and discount rate availability.
+ Manage property participation and production through relevant Internet sites and other distribution channels (CRO, GDS, ADS, and Travel Agency Consortiums).
+ Build/maintain relationships w/OTA Market Managers and ensure best representation on 3rd party web sites.
+ Develop monthly room's revenue forecast to be accurate within 5%.
+ Review & analysis of Online Reputation management tool and online marketing analytics.
+ Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
+ Direct Reports Where Applicable: Group Coordinator, Reservations Sales Agents, Inventory Manager or Sales Reporting & System Analyst.
**Qualifications**
**Education/Formal Training**
Four year degree preferred.
**Experience**
5-8 years of Revenue Management experience required. Multi-property experience preferred, but not required.
**Knowledge/Skills**
+ Excellent knowledge of transient, group, and catering customer segments.
+ Excellent personal management skills; time management, meeting deadlines, effective communication and presentations skills.
+ Excellent understanding of total hotel revenue management concepts, processes, and systems.
+ Understands both Brand strategies and cultures.
+ Knowledge of advanced revenue management techniques.
+ Must be extremely confidential and able to manage sensitive and confidential situations tactfully.
+ Negotiate, convince, sell and influence professionals and or associates.
+ Ability to work under pressure and have the ability to complete multiple tasks simultaneously.
+ Excellent reading and effective writing abilities for completing paperwork and management reports, giving and receiving instructions, review and preparation of all documentation and training
+ Excellent mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances
**Physical Demands**
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Ability to discern/resolve employee complaints, issues and participation in meetings for feedback.
+ Ability to review preparation of all documentation - applications, write-ups, reviews.
+ Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5%
+ Travel - 30-50% travel to hotel properties required.
**Environment**
Prolonged sitting throughout entire shift at computerized workstation in office environment.
**Benefits**
**The Perks:**
+ Sage Hotel & Restaurant Discounts across the US
+ Medical, Vision, & Dental Insurance
+ Vibrant Urban Location close to public transportation
+ Complimentary Shift Meal
+ Perq Program with MBTA
At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.
**ID:** _ _
**Position Type:** _Regular Full-Time_
**Property** **:** _Hotel Commonwealth_
**Outlet:** _Hotel_
**Category:** _Revenue Management_
**_Address_** **:** _500 Commonwealth Ave_
**_City_** **:** _Boston_
**_State_** **:** _Massachusetts_
EOE Protected Veterans/Disability
Customer Service Representative - Customer Service
Posted 1 day ago
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Job Description
We're growing and we're looking for a detail-orientated representative to provide awesome customer service to our customers!
Shift: Monday through Friday / 8:00am - 4:30pm
Compensation: Range is $22.00-$25.00/hour dependent on relevant 3PL CSR experience. Some overtime will be required based on volume.
Job Responsibilities- Receive and process outbound orders by EDI, phone, fax or email in either our in-house WMS system or SAP.
- Prepare routing information, schedule appointments with carriers, and shipping documents.
- Prepare any follow-up to ensure delivery can be made by the specified dates required. Initiate tracers with carriers.
- Adjust or cancel orders and process inbound returns as requested.
- Access customer's online shipping or receiving programs and update records for individual accounts.
- Send daily, weekly or monthly reports to the customer as requested.
- Invoice processing
- 6 months+ in a high-volume customer service role with a 3PL strongly preferred.
- Working knowledge of Microsoft Word, Outlook, and Excel.
- Ability to organize and prioritize work and meet deadlines. Multi-tasking!
- Excellent customer service skills (friendly, courteous, helpful).
- Available to work some overtime as needed
- Wear jeans everyday!
- Advancement Opportunities- No degree required!
- Merit increases for performance
- Paid Time Off (Vacation - Accrued starting with first check, Sick and holiday after 90 days of employment).
- Holiday Premiums for holidays worked (no wait time for this benefit! If your shift starts on a holiday, you'll receive a holiday premium even if you are in your first 90 days!)
- Low medical premiums for you and your family Company covers 70%
- Paid Life Insurance and AD&D.
- Employee Stock Ownership Plan (ESOP) & 401K with Company Matching. (Employees own 42% stock in the company.)
E-Verify
States Logistics Services Inc participates in E-Verify. All newly hired associates are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify identity and employment eligibility.
A little about who we are:
States Logistics Services, Inc. is a third-party logistics company (3PL) specializing in all aspects of supply chain management. Started in 1958, as a warehousing and trucking company with two customers, we have since grown to a fully integrated provider of third-party logistics services with an extensive client base. States Logistics currently has a combination of 13 public and contract warehouses in Southern California and Arizona servicing a wide range of industries. Our focus on service and operational execution has enabled us to be rated the "Best of the Best" within our customers' distribution networks. As an ESOP (Employee Stock Ownership Plan) organization our employees are the shared owners of the company and are dedicated to delivering exceptional levels of service to our customers.
We are an equal opportunity employer.
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Customer Service
Posted 2 days ago
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We are seeking a dedicated and friendly Customer Service Representative to join our team at Climate Control Systems of Greenwood INC. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients and ensuring their needs are met in a timely and professional manner.
Responsibilities:- Answer incoming customer inquiries via phone, email, and in-person
- Assist customers with product information, pricing, and orders
- Resolve customer complaints and issues in a timely and efficient manner
- Process returns, exchanges, and refunds according to company policies
- Maintain accurate customer records and documentation
- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in Microsoft Office and CRM software
If you are a customer-focused individual with a passion for helping others, we would love to hear from you. Apply now to join our team at Climate Control Systems of Greenwood INC!
Company Details
Customer Service
Posted 3 days ago
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Job Description
We are seeking a dedicated Customer Service Representative to join our team at B&M Cleanup Services. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. If you are a friendly and outgoing individual with excellent communication skills, we want to hear from you!
Responsibilities:- Respond to customer inquiries via phone, email, and in person
- Resolve customer complaints in a professional and timely manner
- Process orders and provide product information
- Maintain accurate records of customer interactions
- Collaborate with other departments to ensure customer satisfaction
- High school diploma or equivalent
- 1-2 years of customer service experience
- Excellent communication skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Excellent verbal and written communication skills
- Ability to multitask and prioritize tasks
- Strong attention to detail
- Proficiency in Microsoft Office
- Ability to work independently and as part of a team
If you are passionate about providing top-notch customer service and are looking for a rewarding career opportunity, apply now to join the B&M Cleanup Services team!
Company Details
Customer Service
Posted 10 days ago
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Job Description
Position Overview
We are seeking a highly motivated Remote Customer Service Representative to join our global support team. This role is essential in ensuring seamless communication with our clients, vendors, project partners, and internal teams. The ideal candidate will provide professional, timely, and effective customer support while representing the values and standards of TECHINT Engineering & Construction.
Key Responsibilities
- Serve as the first point of contact for customer inquiries via phone, email, and virtual platforms.
- Provide information regarding company services, project updates, and general support inquiries.
- Assist clients and vendors in navigating company processes, documentation, and service requests.
- Coordinate with project managers, engineers, and administrative teams to resolve customer concerns efficiently.
- Track, log, and follow up on customer requests in line with company service standards.
- Escalate complex issues to appropriate departments while maintaining ownership of resolution.
- Maintain strong knowledge of TECHINT’s ongoing projects, services, and global operations.
- Ensure compliance with company policies, procedures, and safety standards in all communications.
- Identify opportunities to improve customer experience and contribute feedback to management.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree preferred.
- 2+ years of customer service experience, preferably in engineering, construction, or industrial sectors.
- Strong verbal and written communication skills in English (additional languages such as Spanish, Portuguese, or Italian are a plus).
- Ability to multitask, prioritize, and work independently in a fast-paced remote environment.
- Proficiency with Microsoft Office Suite, CRM systems, and remote communication tools (e.g., Teams, Zoom).
- Excellent problem-solving and organizational skills.
- A professional, client-focused attitude with the ability to handle sensitive information discreetly.
What We Offer
- Competitive compensation and benefits package.
- Remote work flexibility with opportunities for professional growth.
- Training and development programs to enhance skills and career advancement.
- The opportunity to be part of a global leader in engineering and construction projects.
TECHINT Engineering & Construction is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.