22,170 Hospital Staff jobs in the United States
Physician - Hospital Medicine - Sparrow Hospital
Posted 10 days ago
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Lansing, MI - Seeking Hospital Medicine Physicians
Join the Physician Partnership Where You Can Increase Your Impact
Vituity's ownership model provides autonomy, local control, and a national system of support, so you can focus your attention where you want it to be - on your patients.
Join the Vituity Team. Vituity is a 100% physician-owned partnership and is led by frontline physicians that are all equitable owners. As an equal and valued partner from day one, our ownership model provides you with financial transparency, a comprehensive benefits package including profit distribution, and multiple career development opportunities. Our leadership understands what your practice needs to thrive and gives you autonomy and local control so you can provide care when, where, and how your patients need it. You are backed by a best-in-class corporate healthcare team and supported by the broad peer-level expertise of 6,000 Vituity clinicians. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.
Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you.
The Opportunity
- Seeking Board Eligible/Certified Internal Medicine and Family Medicine physicians for Hospitalist opportunity.
- Current MI state license is a plus.
- Visa Candidates are encouraged to apply.
- Candidates wanting to work in an academic setting with current residents desired.
- Providers will be cross credentialed at the following sites: Sparrow Carson Hospital, Sparrow Clinton Hospital, Sparrow Eaton Hospital, Sparrow Ionia Hospital, and Sparrow Specialty Hospital (LTAC).
The Practice - A Multi-Site System
Sparrow Eaton Hospital - Charlotte, Michigan
Sparrow Carson Hospital - Carson City, Michigan
Sparrow Clinton Hospital - St. Johns, Michigan
Sparrow Ionia Hospital - Ionia, Michigan
Sparrow Specialty Hospital (LTAC) - Lansing, Michigan
Sparrow Hospital - Lansing, Michigan
- Only Level One Trauma Center and largest hospital in the region.
- Stroke Center of Excellence and Chest Pain Center.
- 733-bed facility with 45 closed-ICU beds.
- An average of 15 day admits and an average of 1-2 night admits.
- No procedures required; codes handled by ICU, RRT coverage.
- Vent management required.
- On-site lab and imaging.
The Community
- Lansing, Michigan, the state's capital, offers a unique blend of urban energy and Midwestern charm.
- Located in the heart of Michigan's Lower Peninsula, Lansing boasts a vibrant job market with major employers like Michigan State University, Sparrow Health System, and General Motors.
- Famous landmarks include the Michigan State Capitol and the nearby MSU campus with its beautiful gardens and Wharton Center for Performing Arts.
- Outdoor enthusiasts enjoy the Lansing River Trail and Potter Park Zoo.
- Seasonal weather includes colorful autumns, snowy winters, and mild summers, providing activities year-round.
- Lansing's schools, including East Lansing Public Schools, are well-regarded, and its cost of living is affordable.
- The city's friendly community, cultural diversity, and proximity to Detroit, Grand Rapids, and Lake Michigan make it an ideal place to work and a wonderful place to call home.
Benefits & Beyond*
Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.
- Superior Health Plan Options.
- Dental, Vision, HSA/FSA, life and AD&D coverage, and more.
- Partnership models allows a K-1 status pay structure, allowing high tax deductions.
- Extraordinary 401K Plan with high tax reduction and faster balance growth.
- Eligible to receive an Annual Profit Distribution/yearly cash bonus.
- EAP, travel assistance, and identify theft included.
- Student loan refinancing discounts.
- Purpose-driven culture focused on improving the lives of our patients, communities, and employees.
We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.
Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.
*Visa status applicants benefits vary. Please speak to a recruiter for more details.
Applicants only. No agencies please.
Hospital Phlebotomist
Posted today
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Hospital Phlebotomist at Labcorp summary:
As a Hospital Phlebotomist at Labcorp, you will perform blood collections using venipuncture and capillary techniques for patients of all ages, ensuring accurate specimen handling and data entry. You will provide exceptional customer service, prepare specimens for testing, assist with administrative duties, and may travel to additional sites as needed. This full-time role offers opportunities for professional growth, working within a supportive healthcare environment focused on patient well-being.
At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step!
We are currently seeking a Phlebotomist to work in (Manhattan, KS). In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization.
Work Schedule: Four ten-hour shifts. Weekdays 5:00am - 3:30pm with rotating weekends 5:00am - 3:30pm and holiday rotation. This is a full time position working 40 hours per week. The hours/location may change/vary based on business need and/or the request(s) of your supervisor or management.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Job Responsibilities:
- Perform blood collections by venipuncture and capillary techniques for all age groups
- Collect specimens for drug screens, paternity tests, alcohol tests etc.
- Perform data entry of patient information in an accurate and timely manner
- Process billing information and collect payments when required
- Prepare all collected specimens for testing and analysis
- Maintain patient and specimen information logs
- Provide superior customer service to all patients
- Administrative and clerical duties as necessary
- Travel to additional sites when needed
Job Requirements:
- High school diploma or equivalent
- Phlebotomy certification from an accredited agency is preferred
- Previous experience as a phlebotomist
- Proven track record in providing exceptional customer service
- Strong communication skills; both written and verbal
- Ability to work independently or in a team environment
- Comfortable working under minimal supervision
- Reliable transportation required
- Flexibility to work overtime as needed
- Able to pass a standardized color blindness test
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Keywords:
phlebotomy, blood collection, venipuncture, specimen processing, patient care, medical laboratory, customer service, data entry, drug screening, healthcare support
Hospital Phlebotomy
Posted today
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Job Description
Hospital Phlebotomy at Labcorp summary:
As a Hospital Phlebotomist at LabCorp, you will perform blood specimen collections using venipuncture and capillary techniques across all age groups. You will provide exceptional customer service, accurately process patient and billing information, and prepare specimens for testing in a busy hospital environment. This role offers opportunities for professional growth and requires strong communication skills and attention to detail.
At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step!
We are currently seeking a Phlebotomist to work in a Busy Hospital Center. In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization.
Work Schedule: 3 10's, rotating days hours 8:00PM - 6:30AM
Work Location: Portland, OR
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Job Responsibilities:
Perform blood collections by venipuncture and capillary techniques for all age groups
Collect specimens for drug screens, paternity tests, alcohol tests
Perform data entry of patient information in an accurate and timely manner
Process billing information and collect payments when required
Prepare all collected specimens for testing and analysis
Maintain patient and specimen information logs
Provide superior customer service to all patients
Administrative and clerical duties as necessary
Travel to additional sites when needed
Job Requirements:
High school diploma or equivalent
Phlebotomy certification from an accredited agency is preferred
Previous experience as a phlebotomist preferred
Pediatric experience preferred
Proven track record in providing exceptional customer service
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Comfortable working under minimal supervision
Reliable transportation and clean driving record if applicable
Flexibility to work overtime as needed
Able to pass a standardized color blindness test
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Keywords:
phlebotomy, blood collection, venipuncture, specimen processing, patient service, medical laboratory, drug screening, data entry, healthcare support, hospital
Phlebotomist- Hospital
Posted 2 days ago
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Job Description
The Lab Phlebotomist - Hospital performs venipuncture and skin puncture in the hospital setting. Demonstrates excellent communication and patient care skills.
Qualifications
Certifications: Basic Life Support (BLS) within 30 days - American Heart Association (AHA)American Heart Association (AHA), Education: H.S. Diploma/GED (Required), Work Experience: 6months phlebotomy work experience or completion of Carle Phlebotomy in Training Program.
Responsibilities
Performs a variety of routine and complex blood drawing procedures including but not limited to venipuncture, finger and heel sticks, and blood cultures.Ensure quality by verifying patient identification and specimen labeling.Maintains appropriate response times to stat and timed orders.Serves as part of the trauma and code response teams.Six (6) months phlebotomy experience or completion of the Carle Phlebotomy in Training Program.The Hospital Phlebotomy team services the patients at Carle Foundation Hospital. This team serves patients from newborn to geriatric in the Emergency Department and all inpatient and outpatient areas of the hospital. The Hospital Phlebotomy team works closely with a variety of healthcare professionals to collect blood specimens for diagnostic testing. The Hospital Phlebotomy team collects blood from approximately 400 patients each 24-hour period. Hospital Phlebotomists work every other weekend and 3-4 holidays per year and cover 1-2 call shifts each week. Patients and specimens are identified using two identifiers: Name/Date of Birth or Name/Medical Record Number. Venipunctures are performed using a vacutainer needle and hub, a hypodermic needle with syringe, or a butterfly needle system. Complex blood drawing procedures include a variety of specialized blood collection kits for commercial laboratories and/or research. Blood cultures collected at Carle require Chloroprep skin decontamination at the draw site and vary from collection of a simple tube collection for Acid Fast or Fungal cultures, a set of Bactec blood culture bottles, or involve nurse coordination for a single or multiple-lumen port collection. The inpatient and Emergency Department expectations for response times are that STAT tests will be collected within 15 minutes of order and TIMED tests will be collected within a 30 minute window of time around the specified collection time (up to 15 minutes before or 15 minutes after the time indicated). Phlebotomists collect initial blood specimens for all patients classified as a Trauma. Successfully participates in all accreditation and other proficiency testing and annual performance competencies in each of the clinical laboratory testing areas. Participates in re-education or re-training as needed to ensure successful completion of all Proficiency and competency testing. Follows and maintains familiarity with laboratory and organizational policies and procedures. Reviews and records documentation of review as required. Complete Continuing Education as required by Lab policy and to maintain certification if applicable. Communicates information with internal and external customers as appropriate in an accurate, timely, effective and professional manner. Phlebotomists must demonstrate the ability to work in a fast-paced environment.
About Us
Find it here.
Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health.
Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Health Alliance™. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information:
Compensation and Benefits
The compensation range for this position is $18.65per hour - $30.21per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
Hospital Operator
Posted today
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Job Description
Position at Danbury Hospital
Summary:
Answers and routes incoming calls to the hospital's main number, emergency lines and patient information lines. Demonstrates service excellence by providing accurate information regarding the Hospital, its patients and staff while ensuring adherence to all Hospital policies and procedures, especially those regarding privacy and confidentiality. Assist in maintaining up-to-date computerized databases and on-call schedules in a timely fashion. Exhibits strong customer service and telephone skills.
Responsibilities:
1. Answers main number and patient information calls in a timely fashion, exhibiting strong customer service skill resulting in service excellence for the caller.
2. Implements code protocols accurately as it is written in the department Policy
And Procedure Manual. Demonstrates clear understanding, knowledge and proficiency in handling emergencies. Responsible for carrying out proper activation procedures using computerized phone and paging systems for life safety codes that occur in either Network location.
3. Maintains up-to-date databases and on-call schedules in order to provide requested information accurately and efficiently.
4. Demonstrates a courteous and friendly manner when assisting callers adhering to the Hospital's policies regarding professionalism and respect. Maintains composure when faced with difficult or stressful situations.
5. Document and maintain code logs in Excel spreadsheets.
6. Participates in establishment and achievement of department goals
7. Demonstrates willingness to assist co-workers and/or to accept additional assignments as requested to support the department's efficiency as observed by the supervisor.
8. Establish and maintain efficient working relationships with supervisor, coworkers and the customers.
9. Maintain and Model Nuvance Health Values.
10. Demonstrates regular, reliable and predictable attendance.
11. Performs other duties as required.
12. Fulfills all compliance responsibilities related to the position.
Required: HS Graduate or Equivalent with a minimum of 6 months job related experience. Strong telephone and customer service skills. Data entry. Ability to remain calm during stressful situations.
Desired: MS Word, MS Excel and MS Outlook skills. Telephone switchboard experience.
Company: Danbury Hospital
Org Unit: 249
Department: Telephone Operators
Exempt: No
Salary Range: $18.00 - $21.00 Hourly
RN Hospital
Posted today
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Job Description
Join Cleveland Clinic Medina Hospital and experience world-class healthcare at its best. As a proud recipient of the Vizient, Inc.'s Bernard A. Birnbaum, MD, Quality Leadership Award, Medina Hospital is known for its excellence in delivering safe, patient-centered care that is timely, effective, efficient, and equitable. Medina Hospital has also been recognized for its commitment to creating a positive environment that empowers and engages staff by the American Nurses Credentialing Center. Here, you can build a rewarding, lifelong career while receiving endless support and encouragement.
Medina Hospital's 2 South unit is a general medicine unit known for its compassionate, comprehensive, and patient-first patient care, highly skilled nursing team, and engaging work environment. Featuring 25 patient beds, Registered Nurses in this unit are responsible for managing pre-surgical patients and patients needing antibiotic treatment and wound care, performing advanced dressing changes, and assisting with bedside thoracentesis/paracentesis. As a Registered Nurse in this unit, you will quickly enhance your skillet caring for diverse populations of patients with varying medical/surgical needs and be a part of a multidisciplinary team.
How You'll Benefit
* Take advantage of industry leading benefits, including our RN Loan Repayment program, which helps pay off student debt, and our Tuition Reimbursement program to reinvest in your career. And if you're relocating to join us, you could be eligible for relocation assistance. For a full list of benefits, click here.
* Our Center for Workplace Violence Prevention and Caregiver Well-Being sets caregiver safety as a priority, identifying, reporting and responding to incidents and providing safety resources.
* New grad RNs have the opportunity for professional growth through our one-year, accredited Nurse Residency program, with nine tailored tracks, including online modules, simulation lab and hands-on training.
A caregiver in this role works nights from 7:00 p.m. - 7:30 a.m. with weekend and holiday requirements.
A caregiver who excels in this role will:
* Provide direct nursing care.
* Implement, monitor, evaluate, update and revise patient care plans.
* Monitor, record, document and communicate patients' conditions.
* Administer prescribed medications and treatments.
* Note and carry out physician and nursing orders.
* Assess and coordinate patients' discharge needs.
* Educate patients and their families.
Minimum qualifications for the ideal future caregiver include:
* Graduate from an accredited school of Professional Nursing (ADN or BSN program)
* Current state licensure as a Registered Nurse (RN)
* Basic Life Support (BLS) Certification through the American Heart Association (AHA)
* One year of current acute care RN experience OR licensed military RN experience
Preferred qualifications for the ideal future caregiver include:
* Bachelor's of Science in Nursing (BSN)
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: Requirements:
* Requires full range of body motion including handling and lifting patient, manual and finger dexterity, and eye-hand coordination.
* Requires standing and walking for extended periods of time.
* Requires corrected vision and hearing to normal range.
* Requires working under stressful conditions and irregular hours.
* Exposure to communicable diseases and/or body fluids.
* Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.
* Physical Demand requirements are in excess of those for Light Work.
Personal Protective Equipment:
* Follows standard precautions using personal protective equipment as required.
Pay Range
Salaries (which may be) shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
Hospital RN
Posted today
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Job Description
Treatment Adherence Nurse Needed
Full Time Temp Position
Position Summary
We are seeking a dedicated Treatment Adherence Nurse to join our outpatient clinical team. This role involves training clinical staff on the Partnership for Health and medication adherence interventions , supporting integration into clinical sessions, monitoring fidelity, tracking service delivery, managing intervention data, and coordinating booster trainings. The ideal candidate will be passionate about patient engagement and treatment adherence.
Essential Functions
- Engage patients in meaningful dialogue to promote adherence to medical treatment.
- Coordinate and train clinical staff on effective Partnership for Health (PFH) interventions and ensure proper integration into clinical sessions.
- Deliver evidence-based interventions focused on prevention, risk reduction education, treatment adherence, sexual health, and substance use prevention .
- Provide ongoing treatment adherence support , emphasizing medical appointment compliance and medication adherence.
- Work collaboratively with medical providers and case management staff to facilitate access to medical and social support services.
- Conduct patient follow-ups and document outcomes in electronic medical records (EMR).
- Track and manage patient data for adherence interventions and support reporting processes.
- Assist in managing daily patient flow within the clinic to optimize care delivery.
- Lead daily huddles with healthcare teams and assist in identifying patients requiring follow-ups.
- Support front-end clinic infrastructure, including scheduling.
- Promote a culture of safety through communication, documentation, and teamwork.
- Attend ongoing medical education and provide Health Literacy Assessments .
Qualifications and Requirements
-Active RN license in the state of NY .
-3+ years of job-related experience (HIV-related experience preferred).
-Bilingual English/Spanish preferred .
- Strong ability to work independently and as a team member .
- Proficiency in Microsoft Office and electronic medical records (EMR) .
- Strong organizational skills with the ability to prioritize workload and manage caseload .
- Ability to provide patient-centered, holistic care to improve treatment adherence.
- Experience with coordinating training programs and integrating interventions into clinical practice.
Working Conditions and Physical Requirements
- Some manual skills required, including fine motor coordination.
- May involve prolonged standing, transporting patients, or lifting (up to 30 lbs.) .
- Work may occasionally require evening, night, holiday, or weekend shifts .
- AOSHA Category I: Routine exposure to blood, body fluids, or tissue .
- Use of safety equipment (e.g., HEPA mask) may be required.
- Must be able to walk up and down stairs regularly .
For further information and to apply, please contact:
Howard Newman
Account Manager, Bond Health Staffing
th Avenue
Brooklyn, NY, 11219
Office: ext. 204
Fax:
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Hospital RN
Posted today
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Job Description
Hours and Pay:
• 48 -60 hours per 2 week pay period with weekend rotation and rotating holidays
• Ability to pick up additional hours as available
• Eligible for full benefits package (medical, dental, vision, HSA with employer match)
• Generous PTO bank
• PERA Retirement with employer match
• Education Assistance and Loan forgiveness program
Why Choose Ortonville Area Health Services:
At OAHS we strive to provide personalized, high quality and compassionate care through caring professionals in a healing environment. We set high professional standards and we support each other as we strive to achieve them. We invest in each other and value the individual and differences that make us strong. We are one organization, one team, where every person is valued and needed member that performs important and meaningful work.
Questions - Contact Nicole at
Salary Description
Hourly Rate: $36.63 - $52.02
Hospital Operator
Posted today
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Job Description
Apply By 10/13/2025 at 11:59PM.
Qualifications
Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position
- High school diploma, GED, or equivalent experience/training.
- Experience answering multi-line phones
- Experience and knowledge, using two-way radio and proper radio etiquette.
- Experience answering multi-line phones
- Experience in a call center or similar high call volume type environment or in person in a clear, mature, cooperative, informative, and diplomatic manner with staff, physicians, executives, and general public.
- Experience with communicating via telephone and in person in a clear, mature, cooperative, informative, and diplomatic manner with staff, physicians, executives, and general public.
- Demonstrated high-level customer service, communication and interpersonal skills.
- Typing skills sufficient to use computer keyboard for timely and accurate input and production
- Ability to follow oral and written direction and instructions which are presented in a variety of formats.
- Ability to pay strict attention to detail.
- Demonstrates, by their actions, at all times, professionalism in written, verbal and non-verbal communications
- Demonstrates, by their actions, the ability to protect highly confidential information and to adhere to patient confidentiality regulations.
- Demonstrates, by their actions, adherence to the expectation for keeping non work related conversation brief, low in volume and to follow the guidelines inherent in both the Principles of Community and the Sexual Harassment Policy, as well as, remaining seated while performing the functions/tasks of the position.
Preferred Qualifications
- Computer experience and skills to use keyboard to access data, perform basic troubleshooting, and etc.
- Superior customer service skills.
- Strong customer service, telephone and interpersonal skills.
- Typing skills sufficient to use computer keyboard for timely and accurate input and production.
- Ability to follow oral and written direction and instructions which are presented in a variety of formats.
- Ability to pay strict attention to detail .
Key Responsibilities
- 70% - Hospital Operator/Dispatching
- 25% - Patient Health and Safety
- 5% - Administrative Support
Department Overview
Operator Services is part of the Plant Operations & Maintenance (PO&M) Department who has the responsibility to maintain UCDH buildings, utilities, and grounds at UC Davis Health. The PO&M Department consists of approximately 150 staff members providing support to operations and maintenance of the hospital, clinical, medical education, research and administration buildings and grounds that includes 148 acres and structures that total 4 million GMSF.
The Operator Services Unit receives approximately 70,000 incoming calls a month from patients, staff, and visitors. Receives and communicates accordingly Hospital Emergency Codes which include, but not limited to: Blue, Red, White Green, Rainbow, and Elopement adhering to UC Davis Health Policies and Procedures. Monitors and dispatches appropriate personnel to various alarms such as med-gas, elevator, and emergency generator. Dispatches PO&M skilled craft mechanics to appropriate locations in accordance with customer requests and emergent issues using 800 MHz radio, telephone, pager, cell phone and or text message communications. Receives after hours patient calls for medical advice and pages to physician on call. Possess excellent customer service skills will providing clear and concise communications with department managers, employees, and Health System staff at all levels.
POSITION INFORMATION
- Salary or Pay Range: $25.45 - $36.05
- Salary Frequency: Hourly
- Salary Grade: n/a
- UC Job Title: BLANK AST 2
- UC Job Code:
- Number of Positions: 1
- Appointment Type: Staff: Career
- Percentage of Time: 100 %
- Shift (Work Schedule): Variable
- Location: Administrative Support Bldg (HSP034)
- Union Representation: CX-Clerical/Admin
- Benefits Eligible: Yes
- This position is 100% on-site
- This is not an H1B opportunity
Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page .
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
Physical Demands
- Standing - Occasional Up to 3 Hours
- Walking - Occasional Up to 3 Hours
- Sitting - Frequent 3 to 6 Hours
- Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
- Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
- Bending/Stooping - Occasional Up to 3 Hours
- Squatting/Kneeling - Occasional Up to 3 Hours
- Twisting - Occasional Up to 3 Hours
- Reaching overhead - Occasional Up to 3 Hours
- Keyboard use/repetitive motion - Frequent 3 to 6 Hours
Mental Demands
- Sustained attention and concentration - Frequent 3 to 6 Hours
- Complex problem solving/reasoning - Occasional Up to 3 Hours
- Ability to organize & prioritize - Frequent 3 to 6 Hours
- Communication skills - Frequent 3 to 6 Hours
- Numerical skills - Occasional Up to 3 Hours
- Constant Interaction - Frequent 3 to 6 Hours
- Customer/Patient Contact - Frequent 3 to 6 Hours
- Multiple Concurrent Tasks - Frequent 3 to 6 Hours
Work Environment
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Available to go through a minimum of a four (4) week training program. Must be available (flexible) to work variable shifts, days, overtime, and/or additional hours (holidays and weekends included) for a 24 hour per day, 7 day per week operation. Must be able to work in a very structured environment, with a shared work area where you are required to stay at your work station while performing the functions and tasks of the position. Must have reliable transportation.
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- This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
- This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
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Hospital Operator
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Job Description
Position at Norwalk Hospital Association
Summary:
Answers and routes incoming calls to the hospital's main number, emergency lines and patient information lines. Demonstrates service excellence by providing accurate information regarding the Hospital, its patients and staff while ensuring adherence to all Hospital policies and procedures, especially those regarding privacy and confidentiality. Assist in maintaining up-to-date computerized databases and on-call schedules in a timely fashion. Exhibits strong customer service and telephone skills.
Responsibilities:
1. Answers main number and patient information calls in a timely fashion, exhibiting strong customer service skill resulting in service excellence for the caller.
2. Implements code protocols accurately as it is written in the department Policy
And Procedure Manual. Demonstrates clear understanding, knowledge and proficiency in handling emergencies. Responsible for carrying out proper activation procedures using computerized phone and paging systems for life safety codes that occur in either Network location.
3. Maintains up-to-date databases and on-call schedules in order to provide requested information accurately and efficiently.
4. Demonstrates a courteous and friendly manner when assisting callers adhering to the Hospital's policies regarding professionalism and respect. Maintains composure when faced with difficult or stressful situations.
5.Document and maintain code logs in Excel spreadsheets.
6. Participates in establishment and achievement of department goals
7. Demonstrates willingness to assist co-workers and/or to accept additional assignments as requested to support the department's efficiency as observed by the supervisor.
8. Establish and maintain efficient working relationships with supervisor, coworkers and the customers.
9. Maintain and Model Nuvance Health Values.
10. Demonstrates regular, reliable and predictable attendance.
11. Performs other duties as required.
12. Fulfills all compliance responsibilities related to the position.
Required: HS Graduate or Equivalent with a minimum of 6 months job related experience. Data entry. Strong telephone and customer service skills. Ability to remain calm during stressful situations.
Desired: MS Word, MS Excel and MS Outlook skills. Telephone switchboard experience. Maintain regular consistent attendance, personal appearance, punctuality and adherence to applicable health and safety procedures. Establish and maintain efficient working relationships with Supervisor, coworkers and the customers.
Company: Norwalk Hospital Association
Org Unit: 445
Department: Telephone Operators
Exempt: No
Salary Range: $18.00 - $24.00 Hourly