Remote Hospitality Operations Manager

23451 Virginia Beach, Virginia $75000 Annually WhatJobs

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full-time
Our client is seeking an experienced and dynamic Remote Hospitality Operations Manager to oversee and optimize the operational functions of their hospitality ventures. This role is fully remote, allowing you to manage key aspects of our client's service delivery from anywhere.

As a Remote Hospitality Operations Manager, you will be responsible for ensuring the highest standards of guest service, operational efficiency, and financial performance across various hospitality properties. You will develop and implement strategic initiatives, manage budgets, and lead teams remotely through effective communication and digital tools. This position requires a comprehensive understanding of the hospitality industry, including accommodation, food and beverage, and event management. Your ability to analyze operational data, identify areas for improvement, and drive positive change will be crucial for success.

Key Responsibilities:
  • Develop and execute strategic operational plans to enhance guest satisfaction and profitability.
  • Oversee daily operations of multiple hospitality units, ensuring adherence to service standards and brand guidelines.
  • Manage operational budgets, forecasting expenses, and identifying cost-saving opportunities.
  • Lead and motivate remote teams, fostering a culture of excellence and continuous improvement.
  • Implement and monitor key performance indicators (KPIs) for operational effectiveness.
  • Develop and refine standard operating procedures (SOPs) for all aspects of hospitality management.
  • Conduct regular remote assessments of service quality and operational compliance.
  • Manage vendor relationships and ensure efficient procurement of supplies and services.
  • Utilize technology and digital platforms to manage staff, track performance, and communicate effectively.
  • Resolve escalated guest concerns and implement service recovery strategies.
  • Drive revenue growth through strategic initiatives and effective marketing collaboration.
  • Ensure compliance with health, safety, and legal regulations across all managed properties.
  • Prepare comprehensive operational reports for senior management.
  • Stay updated on industry trends and best practices in hospitality management.

Required Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 7 years of progressive experience in hospitality operations management.
  • Proven ability to manage operations remotely, utilizing digital collaboration tools effectively.
  • Strong financial acumen, including budgeting, forecasting, and P&L management.
  • Demonstrated leadership skills with experience in managing diverse teams.
  • Excellent problem-solving, decision-making, and strategic planning abilities.
  • Exceptional communication, interpersonal, and presentation skills.
  • In-depth knowledge of various hospitality sectors (hotels, restaurants, events).
  • Proficiency with hospitality management software and CRM systems.
  • Ability to adapt to a fast-paced, evolving business environment.
  • A passion for delivering exceptional guest experiences.

This is a unique opportunity to shape the future of our client's hospitality services while enjoying the flexibility of a remote role. A competitive salary and comprehensive benefits package will be provided.
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Senior Hospitality Revenue Manager

23451 Virginia Beach, Virginia $95000 Annually WhatJobs

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full-time
Our client is seeking a highly experienced and strategic Senior Hospitality Revenue Manager to join their dynamic, fully remote team. This pivotal role will be instrumental in maximizing revenue across a portfolio of diverse hospitality properties. The ideal candidate will possess a deep understanding of revenue management principles, advanced analytical skills, and a proven track record of implementing successful yield management strategies. You will be responsible for forecasting demand, setting pricing strategies, and optimizing inventory distribution across various channels to achieve optimal occupancy and average daily rates. This position requires a proactive individual who can work independently, manage multiple projects simultaneously, and collaborate effectively with on-site property management teams via virtual channels. Key responsibilities include developing and executing comprehensive revenue management plans, conducting in-depth market analysis, monitoring competitor activities, and identifying new revenue opportunities. You will also be tasked with training and mentoring junior revenue analysts and contributing to the continuous improvement of revenue management systems and processes. The ability to translate complex data into actionable insights and present findings to stakeholders at all levels is crucial. A strong command of industry-standard revenue management software and tools is expected. If you are passionate about driving profitability in the hospitality sector and thrive in a remote work environment, we encourage you to apply. This is an exceptional opportunity to make a significant impact without the constraints of a traditional office setting, working from anywhere within the US.
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Senior Hospitality Operations Director

23451 Virginia Beach, Virginia $120000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client is seeking a seasoned and visionary Senior Hospitality Operations Director to oversee and elevate their portfolio of properties. This is a fully remote leadership opportunity, allowing you to drive operational excellence and strategic initiatives from anywhere in the US. You will be responsible for ensuring exceptional guest experiences, maximizing operational efficiency, and achieving financial targets across all managed hospitality venues. This role requires a deep understanding of the hospitality industry, a passion for service excellence, and a proven ability to lead and inspire teams.

Your core responsibilities will include developing and implementing operational policies and procedures, setting service standards, and ensuring compliance with health, safety, and licensing regulations. You will work closely with property-level management to drive revenue growth, control costs, and enhance profitability. Strategic planning, budget development, and financial performance analysis will be key components of your role. You will also be instrumental in developing and executing marketing and sales strategies to drive business and build brand loyalty. Managing key vendor relationships, negotiating contracts, and overseeing capital improvement projects are also critical aspects of this position.

The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with extensive experience (10+ years) in progressive leadership roles within the hospitality sector. Demonstrated success in managing multiple properties or large-scale hospitality operations is essential. Strong financial acumen, strategic thinking, and excellent problem-solving skills are required. Exceptional leadership, communication, and interpersonal abilities are crucial for motivating teams and building strong relationships with stakeholders. If you are a results-driven hospitality leader dedicated to delivering outstanding service and operational excellence, and you thrive in a remote, strategic leadership capacity, we encourage you to apply.
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Senior Hospitality Operations Manager

23451 Virginia Beach, Virginia $85000 Annually WhatJobs

Posted 10 days ago

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full-time
Our client, a premier hospitality group, is seeking a dynamic and experienced Senior Hospitality Operations Manager to oversee operations in Virginia Beach, Virginia, US . This role is crucial for ensuring exceptional guest experiences and operational efficiency across their properties. You will be responsible for managing daily operations, leading teams, implementing service standards, and driving revenue growth. The ideal candidate possesses a strong background in hotel or resort management, excellent leadership skills, and a passion for delivering outstanding customer service.

Responsibilities:
  • Oversee the day-to-day operations of the hospitality establishment, ensuring smooth and efficient service delivery.
  • Lead, mentor, and develop a team of department managers and staff, fostering a positive and productive work environment.
  • Implement and maintain high standards of guest service, operational excellence, and brand consistency.
  • Manage departmental budgets, control costs, and drive revenue generation initiatives.
  • Ensure compliance with all health, safety, and sanitation regulations.
  • Develop and execute strategic plans to enhance guest satisfaction and loyalty.
  • Manage inventory, procurement, and vendor relationships.
  • Conduct regular performance reviews and provide ongoing feedback to staff.
  • Respond to guest inquiries and resolve any issues or complaints promptly and professionally.
  • Collaborate with sales and marketing teams to promote services and events.
Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 7 years of progressive experience in hospitality management, with at least 3 years in a senior leadership role.
  • Proven track record of successfully managing hotel or resort operations.
  • Strong understanding of all hotel operating departments (Front Office, Housekeeping, F&B, etc.).
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in financial management, budgeting, and P&L analysis.
  • Knowledge of relevant technology and property management systems (PMS).
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • Strong problem-solving and decision-making abilities.
  • Must be based in or willing to relocate to the Virginia Beach, Virginia area.
This is an outstanding opportunity to lead and make a significant impact within a renowned hospitality organization. If you are a results-oriented leader with a passion for excellence, we invite you to apply.
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Remote Hospitality Project Manager

23451 Virginia Beach, Virginia $90000 Annually WhatJobs

Posted 10 days ago

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full-time
Our client is seeking a highly organized and experienced Remote Hospitality Project Manager to oversee a variety of exciting projects within the hospitality and tourism sector. This role is fully remote, allowing you to manage complex initiatives from your home office. You will be responsible for planning, executing, and closing hospitality-related projects, ensuring they are delivered on time, within budget, and to the highest standards of quality. Projects may include developing new service offerings, implementing operational improvements, managing event planning logistics, or overseeing technology integrations across various hospitality venues. The ideal candidate will possess a strong understanding of the hospitality industry, excellent project management methodologies, and a proven ability to lead cross-functional teams in a virtual environment. Your responsibilities will include defining project scope, objectives, and deliverables, developing detailed project plans and schedules, and managing resources effectively. You will be responsible for stakeholder communication, risk assessment and mitigation, and ensuring adherence to project management best practices. Experience with project management software (e.g., Asana, Trello, Monday.com) is essential. The successful candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, along with a minimum of 6 years of project management experience, with a significant portion focused on the hospitality industry. PMP or similar project management certification is highly desirable. Exceptional communication, leadership, and problem-solving skills are critical for success in this remote role. We are looking for a proactive and adaptable individual who thrives in a dynamic, project-driven environment and is passionate about elevating the hospitality and tourism experience. Join our innovative team and lead impactful projects that shape the future of the industry.
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Senior Hospitality Operations Manager (Remote)

23451 Virginia Beach, Virginia $85000 Annually WhatJobs

Posted 22 days ago

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Job Description

full-time
Our client is seeking a highly experienced and results-oriented Senior Hospitality Operations Manager to join their dynamic, fully remote team. This pivotal role will be responsible for overseeing a portfolio of hospitality services and ensuring exceptional guest experiences across various platforms. You will lead strategic initiatives, drive operational efficiencies, and manage key performance indicators to achieve business objectives. The ideal candidate will have a proven track record in managing complex hospitality operations, a deep understanding of industry best practices, and the ability to innovate and adapt to evolving market trends. As a remote-first employee, you will collaborate closely with cross-functional teams, utilize cutting-edge digital tools for communication and project management, and contribute to a positive and productive virtual work environment. Key responsibilities include developing and implementing operational strategies, optimizing resource allocation, managing budgets, ensuring compliance with health and safety regulations, and fostering a culture of service excellence. You will also be involved in training and development programs for remote staff and continuous improvement initiatives. The ability to work autonomously, manage multiple projects simultaneously, and maintain high standards of performance without direct supervision is crucial. A strong analytical mindset and excellent problem-solving skills are essential for identifying areas of improvement and implementing effective solutions. This is an outstanding opportunity to make a significant impact in the hospitality sector from the comfort of your home office, contributing to a forward-thinking organization dedicated to delivering unparalleled service.

Responsibilities:
  • Develop and execute comprehensive operational strategies to enhance service delivery and guest satisfaction.
  • Oversee daily operations, ensuring seamless service delivery across all touchpoints.
  • Manage budgets, control costs, and identify opportunities for revenue growth.
  • Ensure adherence to all health, safety, and regulatory standards.
  • Lead and mentor a remote team, fostering a collaborative and high-performance culture.
  • Analyze operational data to identify trends, inefficiencies, and areas for improvement.
  • Implement best practices and innovative solutions to optimize operational performance.
  • Collaborate with marketing, sales, and other departments to align operational goals with business objectives.
  • Conduct regular performance reviews and provide constructive feedback to team members.
  • Maintain strong relationships with vendors and suppliers.
  • Stay abreast of industry trends and technological advancements.
Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree preferred.
  • Minimum of 7 years of progressive experience in hospitality operations management.
  • Proven experience in managing remote teams and operations.
  • Exceptional leadership, communication, and interpersonal skills.
  • Strong financial acumen and budget management experience.
  • Proficiency in relevant hospitality software and digital collaboration tools.
  • Excellent problem-solving and decision-making abilities.
  • Ability to thrive in a fast-paced, remote work environment.
  • Demonstrated commitment to service excellence and guest satisfaction.
This role is based remotely, supporting operations that serve guests in **Virginia Beach, Virginia, US**.
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Remote Guest Experience Manager, Luxury Hospitality

23451 Virginia Beach, Virginia $70000 Annually WhatJobs

Posted 8 days ago

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full-time
Our client is actively searching for a seasoned and passionate Guest Experience Manager to lead their remote guest relations and service excellence initiatives. This position is designed for an individual who thrives in a fully remote setting and possesses an exceptional understanding of luxury hospitality standards. You will be responsible for developing and implementing strategies to elevate the guest experience across all touchpoints, ensuring unparalleled satisfaction and loyalty. Your duties will include analyzing guest feedback, identifying trends, and proactively addressing areas for improvement through innovative service solutions. You will train and manage a remote team of guest service professionals, fostering a culture of proactive service and problem-solving. This role requires a deep understanding of hospitality best practices, impeccable communication skills, and the ability to inspire and motivate a distributed workforce. You will serve as a brand ambassador, embodying the company's commitment to excellence. The successful candidate will be adept at using technology to enhance guest interactions and manage service operations remotely. Your strategic vision will be crucial in shaping the future of guest engagement for our client, impacting operations in the vibrant area of Virginia Beach, Virginia, US and beyond. You will collaborate with marketing, operations, and IT departments to ensure a cohesive and outstanding guest journey. This is a unique opportunity to make a significant impact from a remote location, shaping the perception and delivery of luxury hospitality. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. A minimum of 5 years of experience in a guest-facing management role within the luxury hospitality sector is required. Proven experience in developing and implementing successful guest satisfaction programs is essential. Excellent interpersonal, communication, and leadership skills are paramount for this role, especially in a remote context. Demonstrated ability to resolve complex guest issues with grace and efficiency is expected. Proficiency in CRM software and other hospitality management platforms is a strong asset. Candidates must demonstrate a passion for service and a commitment to creating memorable guest experiences.
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Senior Director of Marketing - Leisure & Hospitality

23451 Virginia Beach, Virginia $150000 Annually WhatJobs

Posted 22 days ago

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Job Description

full-time
Our client is a premier leader in the leisure and hospitality sector and is seeking an accomplished Senior Director of Marketing to spearhead their marketing initiatives. This on-site position, based in the beautiful coastal city of Virginia Beach, Virginia, US , requires a visionary leader with extensive experience in developing and executing comprehensive marketing strategies for brands within the travel, entertainment, or hospitality industries. You will be responsible for driving brand awareness, customer acquisition, and revenue growth through innovative campaigns and data-driven insights.

Responsibilities:
  • Develop and implement integrated marketing strategies across all channels, including digital, social media, traditional advertising, public relations, and events.
  • Oversee the creation of compelling marketing collateral, advertising campaigns, and content that resonates with target audiences.
  • Manage the marketing budget, allocating resources effectively to maximize ROI and achieve strategic objectives.
  • Lead and mentor a high-performing marketing team, fostering a collaborative and innovative work environment.
  • Conduct market research and competitive analysis to identify opportunities and stay ahead of industry trends.
  • Analyze campaign performance, track key metrics, and provide regular reports on marketing effectiveness to senior leadership.
  • Build and maintain strong relationships with external agencies, partners, and media outlets.
  • Ensure brand consistency across all marketing communications and touchpoints.
  • Drive customer loyalty programs and initiatives to enhance guest engagement and retention.
  • Collaborate closely with sales, operations, and product development teams to align marketing efforts with business goals.
Qualifications:
  • Bachelor's degree in Marketing, Business Administration, or a related field; MBA or Master's degree preferred.
  • Minimum of 10 years of progressive marketing experience, with at least 5 years in a leadership role within the leisure, hospitality, or travel industry.
  • Proven track record of developing and executing successful marketing campaigns that have driven significant revenue growth.
  • Expertise in digital marketing, including SEO, SEM, social media marketing, email marketing, and content marketing.
  • Strong understanding of branding, market segmentation, and customer relationship management (CRM).
  • Exceptional leadership, strategic thinking, and team management skills.
  • Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
  • Outstanding written and verbal communication and presentation skills.
  • Experience managing significant marketing budgets and vendor relationships.
  • Passion for the leisure and hospitality industry and a deep understanding of consumer behavior in this space.
This is a critical role for our organization, offering a unique opportunity to shape the future of a beloved brand in Virginia Beach, Virginia, US .
Apply Now

Customer Service Associate

23452 Virginia Beach, Virginia Walgreens

Posted 1 day ago

Job Viewed

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Job Description

**Job Description:**
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Part-time
**Job Function:** Retail
**Full Store Address:** 1101 NIMMO PKWY,VIRGINIA BEACH,VA,23456
**Full District Office Address:** 1101 NIMMO PKWY,VIRGINIA BEACH,VA, -S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 06740-VIRGINIA BEACH VA
**Pay Type:** Hourly
**Start Rate:** 15
**Max Rate:** 17.5
View Now

Customer Service Associate

23452 Virginia Beach, Virginia Walgreens

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

**Job Description:**
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Full-time
**Job Function:** Retail
**Full Store Address:** 4768 SHORE DR,VIRGINIA BEACH,VA,23455
**Full District Office Address:** 4768 SHORE DR,VIRGINIA BEACH,VA, -S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 07133-VIRGINIA BEACH VA
**Pay Type:** Hourly
**Start Rate:** 15
**Max Rate:** 17.5
View Now
 

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