1245 Hospitality jobs in Alexandria
Hospitality Person
Posted 9 days ago
Job Viewed
Job Description
Are you passionate about creating a warm and inviting environment for customers? Do you enjoy connecting with people and making their day brighter? If so, we have the perfect opportunity for you!
About IHOP:
Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and much more. And no matter what menu items our customers order, there's one ingredient that's always constant - a smile.
When you work for IHOP restaurants, we encourage you to "Be the pancake you wish to see in the world!" Being a team member allows you to be something more than just a traditional employee. You help create smiles for the future. Join a team that encourages building lifelong friendships and memories.
Why should you apply?
- Delicious perks: Enjoy discounted meals and paid vacation time!
- Dynamic work environment: Be part of a team that values collaboration and positivity.
- Skills development: Learn valuable customer service and hospitality skills.
- Welcome and greet customers with a friendly smile.
- Seat guests and provide them with menus.
- Mingle and visit with each guest during their dining visit.
- Ensure a clean, organized, and pleasant dining experience.
- Handle customer inquiries and resolve any issues.
- Excellent interpersonal and communication skills.
- Ability to work in a fast-paced environment.
- Strong attention to detail.
- Positive and enthusiastic attitude.
- Prior experience in the hospitality industry is a plus.
If you are ready to join a fun-loving team and spread joy through exceptional hospitality, apply now!
Hospitality Manager
Posted 1 day ago
Job Viewed
Job Description
Accountable for daily operations of a small to medium site and manages a small team. Manages contracted services including, but not limited to:
+ Copy Services
+ Courier Services
+ Managed Print Services
+ Hospitality
+ Imaging
+ Mail Services
**This is a hospitality-driven role** , supporting internal and external events, large meetings, and client-facing engagements. The Site Manager will be a **hands-on manager** , actively involved in event setup, coordination, and ensuring a welcoming, professional environment. **Print production skills are a plus, but not required.**
Responsible for assessing talent, staff career development, and conducting performance management activities and employee counseling with support from assigned leadership.
**Job Duties and Responsibilities**
+ Manage daily operations of a small-medium size site while managing a small team of direct reports
+ Prioritize multiple and competing priorities
+ Communicate team vision and create a helpful, positive work culture to maximize retention
+ Demonstrate working knowledge of Ricoh products and offerings by efficiently using existing products/processes or providing alternatives
+ Manage total production labor percentages by achieving company-established targets
+ Improve quality of operations through effective implementation and management of Ricoh Service Excellence tools
+ Ensure achievement of Service Level Agreements; work with the customer to improve business processes (with support from AOM/ESM or NOM)
+ Create and maintain a customer-focused environment with regular end-user feedback and satisfaction surveys
+ Ensure quality of operations by meeting audit and deadline standards and compliance
+ Ensure proper staffing by matching employee skills and equipment with production and hospitality demands
+ Motivate employees and recognize accomplishments using Ricoh Recognizes programs
+ Clearly communicate job expectations and consequences; train, cross-train, coach, counsel, direct, and evaluate staff to increase output and quality
+ Identify training and performance planning targets through development of assigned staff via Individual Development Plan Management
+ Evaluate team member performance and provide career development and training opportunities
+ Maintain formal contact with the customer on a daily basis
+ Possess an in-depth understanding of the client's requirements (with support from AOM/ESM or NOM)
+ Identify gaps or scope creep in service delivery and adjust process documentation to align with client or Ricoh framework while ensuring financial responsibilities are met
+ Facilitate resolution of pricing, order, and invoicing issues by interacting with the sales department
+ Create/support site-required reporting, customer presentations, and business reviews to ensure alignment with contractual requirements and value-added reporting (with support from AOM/ESM or NOM)
+ **Actively participate in the setup and execution of events, meetings, and hospitality services**
+ Perform other duties as assigned
**Qualifications (Education, Experience, and Certifications)**
**Typically Requires:**
+ High school diploma or GED
+ 3-5 years of work experience in a related field (B2B and/or technical)
+ 2 years of managerial experience strongly preferred
+ 3-5 years of customer-facing experience required
+ Demonstrated high-level knowledge and understanding of technology
+ Proficient in Microsoft Office 360
**Knowledge, Skills, and Abilities**
+ Strategic thinking and issue resolution
+ Ability to present to medium-sized groups
+ Complex problem-solving skills
+ Professional customer service and technical aptitude
+ Strong written and verbal communication skills
**Working Conditions, Mental and Physical Demands**
+ Typically an office environment with adequate lighting, ventilation, and a normal range of temperature and noise level
+ Work assignments are diversified; interpret, comprehend, and apply complex material, data, and instruction; prepare and convey diversified information
+ Some physical effort required, including standing, walking, bending, reaching, stretching, climbing, and lifting/moving items up to 50 lbs
+ Moderate dexterity required for regular use of calculators, keyboards, hand tools, and eye/hand coordination
_The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job._
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Choose from a broad selection of medical, dental, life, and disability insurance options.
+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually
+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
hospitality night ambassador
Posted 1 day ago
Job Viewed
Job Description
Department: Hotels
Employment Type: Permanent - Full Time
Location: US, Washington D.C.
Reporting To: hotel manager
Compensation: $31.44 / hour
Description
What others do by day, you do best by night (including perfect cappuccinos at 3.00AM). You want to greet the whole world, one person at a time - even when they're sleepy.
We won't put you in a box as a 'receptionist' or 'food and beverage' person. With us, you'll become a champion multitasker - customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests.
We are looking for great personalities to join our Washington DC team!
your typical citizenM shift could include:
- Making sure everyone gets a warm welcome as soon as they walk in;
- Helping guests at the self check-in kiosks (we have no reception desk);
- Preparing and serving hot and cold breakfast and meals;
- Being a kitchen hero - this means you'll be dishwashing, kitchen cleaning, food handling and cooking
- Brewing delicious coffee or mixing a signature cocktail;
- Being a secret concierge to the city, answering guests' questions about the best places to visit, eat, shop or party;
- Maintaining the living room and cleaning canteenM, and arranging food displays for the following shift;
- Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);
- Handling reservations in our property management system (PMS), including the daily the night audit;
- Holding the keys to the castle; responsible for operations during the night shifts;
- Taking care of our guests including in emergency situations.
To be successful at citizenM, you'll need to have:
- A genuine touch: Treat all people as you would treat your best friends;
- A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.
- A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
- Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
- Fluent in English. Other language abilities are welcome too!
- A United States citizen, or have the appropriate authorization to be able to work in the United States (we cannot facilitate visas or work permits)
Night shift hours are overnight :
11:00 pm - 7:30 am
Ability to work weekends is required!
what's in it for you?
What's in it for you?
- Competitive pay of $31.44 per hour
- Bonus potential of up to 10 % monthly based on your impact on the team, guest satisfaction, and financial performances
- Medical, dental, vision benefits at a extremely low employee cost;
- Life insurance and 401K;
- Extensive time off balance starting at 18 days in your first year
- An exclusive citizenM outfit and comfy shoes by On Running
- Meal and coffee (or tea) on us during your shift break
- Employee Assistance Program (EAP)
- citizenM referral program - refer your talented friend or family member and get rewarded for it!
- Opportunities to let your talent travel to other citizenM properties (many ambassadors have become hotel managers in just a few short years here.)
In an effort to make sure we are remaining competitive we frequently look for opportunities to provide new and exciting perks & benefits. Therefore the above is subject to change.
Hospitality Team Member
Posted 1 day ago
Job Viewed
Job Description
Jiffy Lube is a high-energy, customer-focused automotive service center, serving communities with a commitment to excellence. We offer a positive, team-based work environment
that supports and encourages team members to grow as individuals and professionals. We are looking for new Hospitality Team Members with a positive attitude and excellent communication skills.
The ideal candidate will be able to multitask and interact with customers in a fast-paced
environment while assisting with various aspects of service operations.
Job Description and Duties
A Jiffy Lube Hospitality Team Member performs guest service duties, including:
• Greeting customers and creating a welcoming atmosphere.
• Gathering information for work orders.
• Ringing out customers using a computerized cash register.
• Assisting the vehicle team with vacuuming cars and supporting operations as needed.
• Maintaining the customer lounge area, ensuring it is clean, organized, and comfortable.
Ideal Jiffy Lube team members possess positivity, diligence, and adaptability, as well as excellent communication and problem-solving skills.
Shift Openings
Part and Full Time Positions Available
Typical hours: 8am - 6pm, Monday - Saturday, 8am-5pm on Sundays
Requirements
• Must have reliable transportation.
• Must work Saturdays or Sundays.
• Experience in customer service or automotive environments preferred.
• Must be able to operate a computerized cash register, handle money, and complete transactions accurately.
• Must have excellent communication and decision-making skills.
• Must be friendly and outgoing, able to provide outstanding customer service.
• Must be able to work in a team environment and independently.
• Must be able to work on your feet for extended periods.
• Must be able to lift up to 50 lbs.
Compensation
This position offers a competitive hourly wage of $16.00-$17.00 per hour, based on experience.
Additional job perks may include flexible scheduling, paid training, career advancement opportunities, and a positive work environment. This position can progress to customer service advisor, management, or service technician career paths.
Hospitality Team Member
Posted 1 day ago
Job Viewed
Job Description
Jiffy Lube is a high-energy, customer-focused automotive service center, serving communities with a commitment to excellence. We offer a positive, team-based work environment
that supports and encourages team members to grow as individuals and professionals. We are looking for new Hospitality Team Members with a positive attitude and excellent communication skills.
The ideal candidate will be able to multitask and interact with customers in a fast-paced
environment while assisting with various aspects of service operations.
Job Description and Duties
A Jiffy Lube Hospitality Team Member performs guest service duties, including:
• Greeting customers and creating a welcoming atmosphere.
• Gathering information for work orders.
• Ringing out customers using a computerized cash register.
• Assisting the vehicle team with vacuuming cars and supporting operations as needed.
• Maintaining the customer lounge area, ensuring it is clean, organized, and comfortable.
Ideal Jiffy Lube team members possess positivity, diligence, and adaptability, as well as excellent communication and problem-solving skills.
Shift Openings
Part and Full Time Positions Available
Typical hours: 8am - 6pm, Monday - Saturday, 8am-5pm on Sundays
Requirements
• Must have reliable transportation.
• Must work Saturdays or Sundays.
• Experience in customer service or automotive environments preferred.
• Must be able to operate a computerized cash register, handle money, and complete transactions accurately.
• Must have excellent communication and decision-making skills.
• Must be friendly and outgoing, able to provide outstanding customer service.
• Must be able to work in a team environment and independently.
• Must be able to work on your feet for extended periods.
• Must be able to lift up to 50 lbs.
Compensation
This position offers a competitive hourly wage of $16.00-$17.00 per hour, based on experience.
Additional job perks may include flexible scheduling, paid training, career advancement opportunities, and a positive work environment. This position can progress to customer service advisor, management, or service technician career paths.
Hospitality Team Member
Posted 1 day ago
Job Viewed
Job Description
Jiffy Lube is a high-energy, customer-focused automotive service center, serving communities with a commitment to excellence. We offer a positive, team-based work environment
that supports and encourages team members to grow as individuals and professionals. We are looking for new Hospitality Team Members with a positive attitude and excellent communication skills.
The ideal candidate will be able to multitask and interact with customers in a fast-paced
environment while assisting with various aspects of service operations.
Job Description and Duties
A Jiffy Lube Hospitality Team Member performs guest service duties, including:
• Greeting customers and creating a welcoming atmosphere.
• Gathering information for work orders.
• Ringing out customers using a computerized cash register.
• Assisting the vehicle team with vacuuming cars and supporting operations as needed.
• Maintaining the customer lounge area, ensuring it is clean, organized, and comfortable.
Ideal Jiffy Lube team members possess positivity, diligence, and adaptability, as well as excellent communication and problem-solving skills.
Shift Openings
Part and Full Time Positions Available
Typical hours: 8am - 6pm, Monday - Saturday, 8am-5pm on Sundays
Requirements
• Must have reliable transportation.
• Must work Saturdays or Sundays.
• Experience in customer service or automotive environments preferred.
• Must be able to operate a computerized cash register, handle money, and complete transactions accurately.
• Must have excellent communication and decision-making skills.
• Must be friendly and outgoing, able to provide outstanding customer service.
• Must be able to work in a team environment and independently.
• Must be able to work on your feet for extended periods.
• Must be able to lift up to 50 lbs.
Compensation
This position offers a competitive hourly wage of $16.00-$17.00 per hour, based on experience.
Additional job perks may include flexible scheduling, paid training, career advancement opportunities, and a positive work environment. This position can progress to customer service advisor, management, or service technician career paths.
hospitality day ambassador
Posted 1 day ago
Job Viewed
Job Description
Department: Hotels
Employment Type: Permanent - Full Time
Location: US, Washington D.C.
Reporting To: hotel manager
Compensation: $30.14 / hour
Description
We won't put you in a box as a 'receptionist' or 'food and beverage' person. With us, you'll become a champion multitasker - customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests.
We're proud to put humanity back in the hospitality industry, and that's because of our ambassadors. We don't hire them for their skills; we hire them for their attitude. We seek people who feel great about making others smile and we see the results in our happy guests.
We are looking for great personalities to join our Washington DC team!
your typical citizenM shift could include:
- Making sure everyone gets a warm welcome as soon as they walk in;
- Helping guests at the self check-in kiosks (we have no reception desk);
- Preparing and serving hot and cold breakfast and meals;
- Being a kitchen hero - this means you'll be dishwashing, kitchen cleaning, food handling and cooking
- Brewing delicious coffee or mixing a signature cocktail;
- Being a secret concierge to the city, answering guests' questions about the best places to visit, eat, shop or party;
- Maintaining the living room and the canteen clean, and arranging food displays for the following shift;
- Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);
- Handling reservations in our property management system (PMS);
- Preparing societyM meeting rooms where applicable.
Morning: 7:00AM-3:30PM
Evening: 3:00PM-11:30PM
Availability to work weekends is required!
do you have what we're looking for?
To be successful at citizenM, you'll need to have:
- A genuine touch: Treat all people as you would treat your best friends;
- A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.
- A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
- Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
- Fluent in English. Other language abilities are welcome too!
- A United States citizen, or have the appropriate authorization to be able to work in the United States (we cannot facilitate visas or work permits)
- Competitive pay of $30.14 per hour
- Bonus potential of up to 10 % monthly based on your impact on the team, guest satisfaction, and financial performances
- Medical, dental, and vision benefits at an extremely low employee cost;
- Life insurance and 401K;
- Extensive time off balance starting at 18 days in your first year
- An exclusive citizenM outfit and comfy shoes by On Running
- Meal and coffee (or tea) on us during your shift break
- Employee Assistance Program (EAP)
- citizenM referral program - refer your talented friend or family member and get rewarded for it!
- Opportunities to let your talent travel to other citizenM properties (many ambassadors have become hotel managers in just a few short years here.)
In an effort to make sure we are remaining competitive we frequently look for opportunities to provide new and exciting perks & benefits. Therefore the above is subject to change.
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Hospitality Service Support
Posted 9 days ago
Job Viewed
Job Description
The mission of Hooters is to “Make People Happy” and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere. You will have the opportunity to be cross trained in three areas of responsibility.
Performing the Host role; ultimately responsible for greeting the customer immediately when they enter Hooters. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated. The Host recognizes and knows how to assist parties with children, large parties, businessmen/women and all other types of people that enter Hooters doors. The Host controls the flow of the restaurant through seating and to alleviate Hooters Girls from getting multiple tables at one time to ensure each guest gets an excellent service experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for selling Merchandise.
Preforming the To-Go role; taking orders via phone, delivery service apps/tablets, online orders, and walk-in guests. This role time, and order accuracy. Additional duties of this position will include suggestive selling, ensuring order accuracy, orders packaged accurately, and receiving payment. The To-Go position must be aware of new menu items and specials and be able to answer all questions about the menu.
Performing the Staff role; maintaining cleanliness and sanitation of various areas of the restaurant to include the parking lot, Front of House, and restrooms. This role plays a significant part of the guests’ perception of the atmosphere. Attention to detail of restaurant needs in all aspects of staff support responsibilities. Keeps all wait stations full stocked and maintained. If applicable, Staff may assist in stocking and cleanliness of the Hooters bar area and performing Food Runner task. The ability to prioritize multiple tasks to ensure operations run efficiently is important. All employees will be required to embrace the Company’s core values: S how You Care, E levate the Spirit, R espect Everyone, V alues Feedback, and E xceeds Expectations.
Responsibilities:
a. Guest Happiness
· Food & Beverage Quality Assurance
· Order Accuracy
· Speed of Service
· Accurate Food Presentation
· Friendly & Attentive Customer Service
b. Financial Management
· Responsible Cash Handling
c. Brand Operating Standards
· Welcoming, Personal, & Courteous
· Ensures Proper Sanitation and Food Handling
· Prepared, in Uniform & Punctual for Shift
· Cleanliness
d. Other
· Menu Knowledge
· Rotation Seating
· Aware of Events & Specials
· Sense of Urgency
· Store Events Spokesperson
· Ensures Proper Sanitation and Cleanliness of Sell Windows and Wait Stations
· Facility Maintenance and Cleanliness
· Ensures Products are Available for FOH Employees
Qualifications:
- Must be 17/18 years of age or older
- Customer Service Skills
- Basic Mathematical Computations Skills
- Ability to Promote Brand Integrity
- Ability to Maintain Professionalism at All Times
- Ability to Communicate Clearly
- Ability to Work Well with Others
- Ability to Multi-Task within a Fast-Paced Environment
- Ability to Adapt to Change
- Menu Knowledge
- Knowledge of Sanitation and Use of MSDS
All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to be eligible to work for Hooters. The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment.
Hooters of America LLC. is an equal opportunity employer and committed to workplace diversity. M/F/D/V are encouraged to apply
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Hospitality Service Support
Posted 9 days ago
Job Viewed
Job Description
The mission of Hooters is to “Make People Happy” and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere. You will have the opportunity to be cross trained in three areas of responsibility.
Performing the Host role; ultimately responsible for greeting the customer immediately when they enter Hooters. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated. The Host recognizes and knows how to assist parties with children, large parties, businessmen/women and all other types of people that enter Hooters doors. The Host controls the flow of the restaurant through seating and to alleviate Hooters Girls from getting multiple tables at one time to ensure each guest gets an excellent service experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for selling Merchandise.
Preforming the To-Go role; taking orders via phone, delivery service apps/tablets, online orders, and walk-in guests. This role time, and order accuracy. Additional duties of this position will include suggestive selling, ensuring order accuracy, orders packaged accurately, and receiving payment. The To-Go position must be aware of new menu items and specials and be able to answer all questions about the menu.
Performing the Staff role; maintaining cleanliness and sanitation of various areas of the restaurant to include the parking lot, Front of House, and restrooms. This role plays a significant part of the guests’ perception of the atmosphere. Attention to detail of restaurant needs in all aspects of staff support responsibilities. Keeps all wait stations full stocked and maintained. If applicable, Staff may assist in stocking and cleanliness of the Hooters bar area and performing Food Runner task. The ability to prioritize multiple tasks to ensure operations run efficiently is important. All employees will be required to embrace the Company’s core values: S how You Care, E levate the Spirit, R espect Everyone, V alues Feedback, and E xceeds Expectations.
Responsibilities:
a. Guest Happiness
· Food & Beverage Quality Assurance
· Order Accuracy
· Speed of Service
· Accurate Food Presentation
· Friendly & Attentive Customer Service
b. Financial Management
· Responsible Cash Handling
c. Brand Operating Standards
· Welcoming, Personal, & Courteous
· Ensures Proper Sanitation and Food Handling
· Prepared, in Uniform & Punctual for Shift
· Cleanliness
d. Other
· Menu Knowledge
· Rotation Seating
· Aware of Events & Specials
· Sense of Urgency
· Store Events Spokesperson
· Ensures Proper Sanitation and Cleanliness of Sell Windows and Wait Stations
· Facility Maintenance and Cleanliness
· Ensures Products are Available for FOH Employees
Qualifications:
- Must be 17/18 years of age or older
- Customer Service Skills
- Basic Mathematical Computations Skills
- Ability to Promote Brand Integrity
- Ability to Maintain Professionalism at All Times
- Ability to Communicate Clearly
- Ability to Work Well with Others
- Ability to Multi-Task within a Fast-Paced Environment
- Ability to Adapt to Change
- Menu Knowledge
- Knowledge of Sanitation and Use of MSDS
All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to be eligible to work for Hooters. The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment.
Hooters of America LLC. is an equal opportunity employer and committed to workplace diversity. M/F/D/V are encouraged to apply
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Hospitality Service Support
Posted 9 days ago
Job Viewed
Job Description
The mission of Hooters is to “Make People Happy” and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere. You will have the opportunity to be cross trained in three areas of responsibility.
Performing the Host role; ultimately responsible for greeting the customer immediately when they enter Hooters. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated. The Host recognizes and knows how to assist parties with children, large parties, businessmen/women and all other types of people that enter Hooters doors. The Host controls the flow of the restaurant through seating and to alleviate Hooters Girls from getting multiple tables at one time to ensure each guest gets an excellent service experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for selling Merchandise.
Preforming the To-Go role; taking orders via phone, delivery service apps/tablets, online orders, and walk-in guests. This role time, and order accuracy. Additional duties of this position will include suggestive selling, ensuring order accuracy, orders packaged accurately, and receiving payment. The To-Go position must be aware of new menu items and specials and be able to answer all questions about the menu.
Performing the Staff role; maintaining cleanliness and sanitation of various areas of the restaurant to include the parking lot, Front of House, and restrooms. This role plays a significant part of the guests’ perception of the atmosphere. Attention to detail of restaurant needs in all aspects of staff support responsibilities. Keeps all wait stations full stocked and maintained. If applicable, Staff may assist in stocking and cleanliness of the Hooters bar area and performing Food Runner task. The ability to prioritize multiple tasks to ensure operations run efficiently is important. All employees will be required to embrace the Company’s core values: S how You Care, E levate the Spirit, R espect Everyone, V alues Feedback, and E xceeds Expectations.
Responsibilities:
a. Guest Happiness
· Food & Beverage Quality Assurance
· Order Accuracy
· Speed of Service
· Accurate Food Presentation
· Friendly & Attentive Customer Service
b. Financial Management
· Responsible Cash Handling
c. Brand Operating Standards
· Welcoming, Personal, & Courteous
· Ensures Proper Sanitation and Food Handling
· Prepared, in Uniform & Punctual for Shift
· Cleanliness
d. Other
· Menu Knowledge
· Rotation Seating
· Aware of Events & Specials
· Sense of Urgency
· Store Events Spokesperson
· Ensures Proper Sanitation and Cleanliness of Sell Windows and Wait Stations
· Facility Maintenance and Cleanliness
· Ensures Products are Available for FOH Employees
Qualifications:
- Must be 17/18 years of age or older
- Customer Service Skills
- Basic Mathematical Computations Skills
- Ability to Promote Brand Integrity
- Ability to Maintain Professionalism at All Times
- Ability to Communicate Clearly
- Ability to Work Well with Others
- Ability to Multi-Task within a Fast-Paced Environment
- Ability to Adapt to Change
- Menu Knowledge
- Knowledge of Sanitation and Use of MSDS
All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to be eligible to work for Hooters. The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment.
Hooters of America LLC. is an equal opportunity employer and committed to workplace diversity. M/F/D/V are encouraged to apply
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.