787 Hospitality jobs in Ashland

Are you passionate about delivering unparalleled luxury experiences in the world of jewelry and luxury Swiss timepieces? Kerns Fine Jewelry is looking to build upon its bespoke customer service team by seeking a Boutique Coordinator to join our esteemed team at our new locations for Patek Philippe and Rolex in Union Square.

Key Responsibilities:

• Serve as the epitome of luxury hospitality, ensuring every client receives personalized attention and an unforgettable experience.
• Skillfully guide clients through our welcoming experience and continuous check-in to maintain a best practice of hospitality throughout each visit.
• Uphold the elegance of our boutique through meticulous attention to detail in concierge-like service and presentation.
• Manage client inquiries, appointments, and follow-ups with the utmost discretion and dedication to surpassing expectations.
• Collaborate seamlessly with the sales team to enhance client engagement and achieve ambitious client experiences.

Requirements:

• Excellent interpersonal skills and an innate ability to build rapport and trust within a community.
• Passion for customer service and a discerning eye for detail in delivering bespoke experiences.
• Team-oriented mindset with availability to be autonomous with tasks or projects given.

Medical Hill Healthcare is hiring a Hospitality Aide!

Full Time, AM and PM

Pay: $17 per hour

• Become familiar with the facility's administrative structure as introduced in the pre-training orientation session
• Report to the charge nurse all accidents/incidents (even of an unknown source) you observe on the shift they occur.
• Report all changes in the resident's condition to the Nurse Supervisor/Charge Nurse as soon as practical.
• Answer phone (especially during mealtimes)
• Assist with errand of residents/staff
• Assist with secretarial tasks at the nursing station (making copies, filing, etc.) as requested
• Straighten resident closets/drawers - label resident belongings. Complete personal belonging form •
• Maintain orderly/clean resident rooms and common areas (utility rooms, showers, resident bathrooms, day rooms, break room, etc.)

Apply directly or visit the facility at: 475 29th St #200, Oakland, CA 94609

Become familiar with the facility's administrative structure as introduced in the pre training orientation session Report to the charge nurse all accidents/incidents (even of an unknown source) you observe on the shift they occur. Report all changes in the resident's condition to the Nurse Supervisor/Charge Nurse as soon as practical. Answer phone (especially during mealtimes) Assist with errand of residents/staff Assist with secretarial tasks at the nursing station (making copies, filing, etc.) as requested Straighten resident closets/drawers - label resident belongings. Complete personal belonging form Maintain orderly/clean resident rooms and common areas (utility rooms, showers, resident bathrooms, day rooms, break room, etc.) Follow established policies concerning exposure to blood/body fluids Ensure that residents who are unable to call for help are checked frequently Answer call bells promptly & report needs to CNA/Nurse Make rounds assisting residents by opening/closing blinds, straightening blankets, making sure call bells are within reach, etc. Turn all medications found in the resident's room/possession over to the Nurse Supervisor/Charge Nurse Watch for and report any change in room temperature, ventilation, lighting, etc. Transport residents to & from meals/activities/outdoors/etc. Provide residents with Reality Orientations as instructed Pass linen. Make unoccupied beds. Put extra covers on beds. Use the wristband or photo card file to identify residents before serving meals, etc., as necessary Clean feeder tables, wheelchairs, bedside/over bed tables, urinals, bedpans, refrigerators, microwaves, etc. Place supplies/briefs in resident rooms/ common areas/ Unpack and stock supply room when deliveries arrive. Replace trash can liners in wastebaskets Inform the Nurse Supervisor/Charge Nurse of any changes in the resident's condition so that appropriate information can be entered into the resident's care plan. Pass snacks/trays to residents (To include passing protective clothing covers, opening milk cartons, refiling drinks, cutting food, etc.) Return trays to dietary. NEVER FEED THE RESIDENTS Assist residents with identifying food arrangements (i.e., informing residents with sight problems of food that is on his/her tray, where it is located, if it is hot/cold, etc.) Serve between meal and bedtime snacks as instructed Keep residents' water pitchers clean and filled with fresh water (on each shift), and within easy reach of resident Collect and redistribute water pitchers for weekly cleaning by dietary Check rooms for food articles (i.e., food in proper containers, unauthorized food items, etc.) Learn and be aware of code system identifying specials needs of residents Ensure the resident's room is ready for receiving the resident (i.e., bed is made, name tags up, admission kit available, etc.) Greet residents and escort them to their room Introduce resident to his/her roommate, if any, and other residents and personnel as appropriate Inventory and mark the president's personal possessions as instructed Store resident's clothing Assist residents with packing their personal possessions when they are being transferred to a new room, or when being discharged Transport residents to new rooms or to the receiving area Perform all assigned tasks in accordance with our established policies and procedures, and as instructed by your supervisors Follow work assignments, and/or work schedules in completing and performing your assigned tasks Cooperate with inter departmental personnel, as well as other facility personnel to ensure that nursing services can be adequately maintained to meet the needs of the residents Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the unit and shift Report defective equipment to Nurse Supervisor/Charge Nurse Inform the Nurse Supervisor/Charge Nurse of your equipment and supply needs Report occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals in accordance with the facility's policies and procedures governing accidents and incidents Maintain the confidentiality of all resident care information Ensure that you treat all residents fairly and with kindness, dignity, and respect Knock before entering the resident's room Report all grievances and complaints made by the resident to the Nurse Supervisor/Charge Nurse Report all allegations of resident abuse and/or misappropriation of resident property Honor the resident's refusal of assistance. Report such refusal to your supervisor Attend and participate in scheduled training and educational classes Attend and participate in scheduled orientation programs and activities Attend and participate in annual OSHA and CDC in service training programs for hazard communication, TB Management, and bloodborne pathogens standard Participate in appropriate in service training programs prior to performing tasks that involve potential exposure to blood/body fluids Wash hands before and after performing any service for the resident Keep the nurses' call system within reach of the resident Immediately notify the Nurse Supervisor/Charge Nurse of any resident leaving/missing from the facility Follow establish safety precautions in performance of all duties Keep residents' personal possessions off the floor and properly stored Keep floors dry. Report spills immediately. Take care of minor clean ups Keep excess supplies and equipment off the floor. Store in designated areas Wash wheelchairs, walkers, etc., as instructed Clean, disinfect, and return all resident care equipment to its designated storage area after each use Perform routine housekeeping duties (i.e., clean bedrails, overbed table, nightstand, etc., that relate to nursing care procedures) Before leaving work area for breaks, or at the end of the workday, store all tools, equipment, and supplies Report all hazardous conditions and equipment to the Nurse Supervisor/Charge Nurse immediately. Report all safety violations Follow established smoking regulations, Report all violations Report any communicable or infectious disease to the Director of Nursing Services/or to the Infectious Control Coordinator Report missing/illegible labels and MSDSs to your supervisor Use only the equipment you have been trained to use Operate all equipment in a safe manner Use only the equipment and supplies necessary to do the job. Do not be wasteful Report defective equipment to the Nurse Supervisor/Charge Nurse Inform the Nurse Supervisor/Charge Nurse of your equipment and supply needs Supervisory Requirements This position has no supervisor responsibilities Qualification Education and/or Experience Must possess, as a minimum, an 8th grade education. Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and employees. Mathematical Skills Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Certificates, Licenses, Registrations To perform this job successfully, an individual must be proficient in the Microsoft Suite products. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. Prolonge
d use of a desktop or laptop computer. While performing the duties of this job, the employee is regularly required to sit, stand, walk and talk, read or hear. Frequent use of all office related equipment to include; copier/scanner/fax, telephone, and calculator Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate. Additional Information Note: Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

Bon Appetit
**Position Title: VP of Hospitality**
**Pay 18**
**Reports To:**
**Salary:** 170,000-185,000
**Other Forms of Compensation:**
Our Passion is Food!
At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!
**Job Summary**
**Job Summary:**
**Working as the VP of Hospitality** you will be responsible for ensuring that assigned business operations are efficient and effective. You will ensure that the proper management of resources, distribution of services to customers, and analyses of systems are conducted.
**Key Responsibilities:**
+ Meets commitment to results for all areas of responsibilities. Including but not limited to: Client Retention and Satisfaction, Financial Performance and Requirements, Regulatory Compliance, Purchasing Requirements, Culinary Programs and Standards, Human Resources Management, Retail and Marketing Programs
+ Directs business to achieve high performance as measured by the company scorecard
+ Successfully builds relationships at all levels of the organizations
+ Identifies client's needs
+ Communicates account progress and new Company programs to client
+ Conducts and/or monitors customer, client and associate satisfaction surveys
+ Visits clients and facilities regularly
+ Delivers the corporate communications and priorities to both the region team members and clients
+ Builds an effective and results achieving team within the region
+ Communicates effectively with all team members
+ Ensures that all direct reports take specific action to correct issues at client units that do not attain corporate levels of satisfaction
+ Develops and monitors realistic and accurate budget and forecasts.
+ Ensures that the Region is meeting financial performance and client forecasts
+ Participates in the sales process by working with pre-proposal site survey team, aiding in presentations, aiding in negotiation and approving of final contact
+ Ensures that Operations Team members are performing their responsibilities effectively
+ Ensures that audits are conducted at all facilities including but not limited to: Financial and Contractual, Sanitation and Food Safety, and Human Resources Yearly audits
**Preferred Qualifications:**
+ Bachelor's degree is preferred, or equivalent professional experience
+ 12-15 years upscale food service experience, including 10 years at the management level and five to seven years' experience of multi-unit management
+ Experience in personnel management including hiring, supervision, evaluation and succession planning
+ Ability to multi-task as well as stay on task and concentrate with constant interruptions
+ Must be able to make business decisions based on financial reports and similar facts
+ Must be knowledgeable on HACCP controls along with proper storage and use of food
+ Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint
+ ServSafe or Department of Health certification a plus
+ Must be able to read and interpret business records and statistical reports
+ Must be able to analyze and interpret policies established by administrators
**Apply to Bon Appetit today!**
_Bon Appetit is a member of Compass Group USA._
Click here to Learn More about the Compass Story ( at** **Bon Appetit** **are offered many fantastic benefits.**
+ Medical
+ Dental
+ Vision
+ Life Insurance/ AD
+ Disability Insurance
+ Retirement Plan
+ Paid Time Off
+ Holiday Time Off (varies by site/state)
+ Associate Shopping Program
+ Health and Wellness Programs
+ Discount Marketplace
+ Identity Theft Protection
+ Pet Insurance
+ Commuter Benefits
+ Employee Assistance Program
+ Flexible Spending Accounts (FSAs)
+ Paid Parental Leave
+ Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( for paid time off benefits information.
**Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.**
**Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.**
Applications are accepted on an ongoing basis.
**Bon Appetit maintains a drug-free workplace.**
**Req ID:**
Bon Appetit
BRYAN GONI

**Job Title:** Senior On-Site Service Specialist
**Summary:** Join our dynamic team as a Senior On-Site Service Specialist, where you will play a
pivotal role in transforming our clients' experience through top-notch operations support. You will
engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing
tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance,
troubleshooting, or providing reception services, you will be the heart of our service delivery.
**Roles and Responsibilities:**
- Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and
efficiency.
- Provide essential equipment troubleshooting and escalate technical issues promptly for
resolution.
- Deliver exceptional customer service by addressing inquiries, coordinating service calls,
and managing job requests.
- Maintain meticulous records, manage inventory, and calculate charges for services
rendered.
- Collaborate with team members to ensure smooth delivery of completed jobs and support
various building functions.
- Embrace flexibility by occasionally assisting with meeting room setups, light maintenance,
and reception duties.
- Uphold safety standards and adhere to protocols while handling equipment and materials,
ensuring a secure work environment.
**Qualifications Must Have:**
- High school diploma or GED, coupled with minimum one year of relevant work experience.
- Proficiency in basic computer skills, including MS Office Suite.
- Strong communication skills and ability to thrive in a fast-paced, customer-centric
environment.
**Qualifications Nice to Have:**
- Previous experience in copy jobs or related fields.
- Basic knowledge of electronics and copier equipment repair.
- Valid driver's license with minimum auto insurance coverage.
In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If
you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us
in shaping the future of service excellence.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Choose from a broad selection of medical, dental, life, and disability insurance options.
+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually
+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off

Our franchise organization, Vitall Partners, LLC, is currently seeking individuals to join our team! At Golden Corral, we know that successful people are the foundation of our very successful company. We hire managers with talent, integrity, and passion to promote our Caring Culture. We provide an environment that supports and empowers our people - not only to exceed our guests' expectations, but also to achieve their professional and personal goals. In this role as Hospitality Manager, you are responsible for creating a spirit of hospitality in the Front-of-the-House through creating a warm and positive environment, selecting friendly and talented Co-workers, leading the human and financial resources in the Front-of-the-House to achieve a profitable operation and environment that "makes pleasurable dining affordable," while providing a dining experience that ensures our guests become long-term, loyal customers. As a member of the restaurant operations management team, you are also responsible for the restaurant's overall operations, including food quality, production, safety, and labor in absence of the General Manager and Kitchen Manager. Requirements:

• Two to three years' management experience in operations in a high-volume, casual dining, or family-style restaurant preferred.
• Education and/or experience normally associated with completion of a degree program in business or hospitality.
• Successful completion of Golden Corral's comprehensive management training program.

Other Requirements: Hours of work for this position are approximately 55-60 hours per week. Position requires standing and walking for periods of 2-5 hours without a rest break, and task sequencing and the completion of complex administrative responsibilities. Occasional moderate to heavy (10-25+lb) lifting and carrying, bending and reaching overhead may be required. Work environment includes heavy customer contact, working with cooking equipment and slippery walking surfaces. Position is under minimum levels of day-to-day supervision. Some travel may be required for training and operations meetings. Thank you for your interest in Golden Corral. Our commitment to valuing our employees helps create an environment where everyone can be successful. Relocating may be needed as we are hiring for multiple locations. The job opening listed on this page has been posted by an independent franchisee of Golden Corral Corporation. Golden Corral Corporation does not hire or employ any individuals at this franchise location. The franchisee will make all decisions with respect to applications for the position listed on this page. The name of the franchisee appears in this job posting. All questions concerning this job opportunity should be directed to the franchisee.

Levy Sector
**Salary: $172,000 - $200,000**
**Other Forms of Compensation:**
**Pay Grade:** 18
Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.
**About Levy**
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.
**Job Summary**
The **Vice President of Hospitality** will assist with the management of planning, budgeting analysis and reporting relating to the account as well as assisting with control account expenditures to obtain maximum utilization of account/regional resources. The successful individual will also assist with the development of short and long-term financial, operational and human capital plans in support of the overall objectives of the company, monitor and maintain performance, product and service quality.
**Key Responsibilities:**
+ Formulate budgets and plans for the operation
+ Maintain and implement standards of quality in all areas of the foodservice operation
+ Ensure compliance with all regional and account programs and policies
+ Accountable for accurate reporting for the account
**Preferred Qualifications:**
+ BS degree preferred
+ Five years of foodservice management in Sports and Entertainment experience required
+ Higher Education experience in board and retail operations is required
+ Knowledge of P&L accountability and contract-managed service experience is required
+ Strong leadership and communication skills
**Curious about Life at Levy? Check it out: Levy Culture ( is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
**At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.**
+ Medical
+ Dental
+ Vision
+ Life Insurance/ AD
+ Disability Insurance
+ Retirement Plan
+ Flexible Time Off Plan
+ Paid Parental Leave
+ Holiday Time Off (varies by site/state)
+ Personal Leave
+ Associate Shopping Program
+ Health and Wellness Programs
+ Discount Marketplace
+ Identity Theft Protection
+ Pet Insurance
+ Commuter Benefits
+ Employee Assistance Program
+ Flexible Spending Accounts (FSAs)
**Levy maintains a drug-free workplace.**
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( for paid time off benefits information.
**Req ID: **
**Levy Sector**
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**JEANNIFER G HAO**
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Our client is seeking a highly motivated and experienced Senior Hospitality Experience Manager to join their dynamic team. This role is critical in shaping and elevating the guest experience across all touchpoints, ensuring unparalleled satisfaction and loyalty. As a fully remote position, you will leverage digital tools and innovative strategies to connect with guests and internal teams, driving operational excellence from anywhere. You will be responsible for developing and implementing comprehensive hospitality strategies, analyzing guest feedback and market trends to identify areas for improvement, and designing unique service protocols that differentiate our client in the market.

Your key responsibilities will include overseeing the implementation of new guest service initiatives, training and mentoring remote teams on best practices in customer service and engagement, and collaborating with cross-functional departments such as marketing, operations, and technology to ensure a seamless guest journey. You will also manage budgets related to experience enhancement programs, track key performance indicators (KPIs) for guest satisfaction, and report on findings to senior leadership. The ideal candidate will possess a deep understanding of the hospitality industry, exceptional communication and interpersonal skills, and a proven ability to lead and inspire teams in a virtual environment. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred, along with at least 5-7 years of progressive experience in hospitality management, with a significant focus on guest experience and service design. Experience with CRM systems and digital feedback platforms is essential. This is an exciting opportunity to make a significant impact on a leading brand, working flexibly and remotely to redefine hospitality standards. If you are passionate about creating memorable experiences and thrive in a remote-first setting, we encourage you to apply.

Responsibilities:

• Develop and execute innovative guest experience strategies.
• Analyze guest feedback and market data to drive service improvements.
• Design and implement service standards and training programs for remote teams.
• Collaborate with marketing, operations, and tech departments.
• Manage budgets for experience enhancement initiatives.
• Track and report on guest satisfaction KPIs.
• Foster a culture of service excellence and continuous improvement.

Qualifications:

• Bachelor's degree in Hospitality Management or related field preferred.
• 5-7+ years of experience in hospitality management with a focus on guest experience.
• Proven ability to lead and manage remote teams.
• Strong understanding of CRM systems and digital feedback tools.
• Exceptional communication, leadership, and problem-solving skills.

Our client, a leading innovator in the hospitality and tourism sector, is seeking a highly creative and experienced Senior Hospitality Experience Designer to join their dynamic, fully remote team. This role is pivotal in shaping exceptional guest journeys and defining the future of immersive hospitality experiences. You will be responsible for conceptualizing, designing, and advocating for user-centered experiences across various touchpoints, from digital platforms to physical spaces. Your expertise will be crucial in translating business objectives and user needs into engaging and memorable experiences that differentiate our client in a competitive market.

Key Responsibilities:

• Lead the design and development of innovative hospitality concepts, focusing on guest engagement and satisfaction.
• Conduct user research, journey mapping, and persona development to gain deep insights into guest behaviors and preferences.
• Collaborate with cross-functional teams including marketing, operations, product development, and technology to ensure seamless integration of design solutions.
• Create detailed design documentation, including wireframes, prototypes, storyboards, and mood boards, to effectively communicate design vision.
• Champion design thinking principles and methodologies throughout the organization.
• Stay abreast of emerging trends and technologies in hospitality, tourism, and experience design, and identify opportunities for innovation.
• Oversee the implementation of design strategies, ensuring brand consistency and quality across all guest interactions.
• Facilitate workshops and brainstorming sessions to foster creativity and problem-solving.
• Present design concepts and strategies to stakeholders at all levels, articulating rationale and impact.
• Manage multiple projects simultaneously, ensuring deadlines and quality standards are met in a remote-first environment.

Qualifications:

• Bachelor's or Master's degree in Design, Hospitality Management, Architecture, or a related field.
• Minimum of 7 years of experience in experience design, service design, or user experience (UX) design, with a significant focus on the hospitality or tourism industry.
• Proven track record of successfully designing and launching innovative guest experiences.
• Strong understanding of user-centered design principles and methodologies.
• Proficiency in design tools such as Adobe Creative Suite, Figma, Sketch, or similar.
• Excellent visual, verbal, and written communication skills, with the ability to present complex ideas clearly and persuasively.
• Demonstrated ability to work independently and collaboratively in a remote setting.
• Strategic thinking and a passion for creating exceptional guest journeys.
• Experience in project management and leading design initiatives is a plus.

This is an exciting opportunity to shape the future of hospitality from the comfort of your home office. If you are a visionary designer passionate about creating unforgettable experiences, we encourage you to apply. Our client values diversity and is committed to creating an inclusive environment for all employees. The work will be performed remotely, serving clients primarily in the San Francisco, California, US region and beyond.