449 Hospitality jobs in Ballwin
Hospitality Team Members
Saint Louis, Missouri
KFC
Posted today
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Job Description
KFC Team Member
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View Job Description - KFC Team Member
At KFC, we feed the world. Our meals matter, and when we serve them with southern hospitality, we make our customer's day. As a Team Member, you could be the smiling face that greets and serves customers. Whatever job you do, you know what you do matters - to your team and to your customers.
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: - You're a fun and friendly person who values customers and takes absolute pride in everything you do. - This is important, because you're not able to text message customers. - And you're at least 16 years old. And independently-owned franchised or licensed locations may have different requirements.
This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. We've got great jobs for people just starting their careers, looking for a flexible second job or continuing to work after retirement. If you want a fun, flexible job and be part of a winning team, find out now why Life Tastes Better with KFC.
Resume Application
View Job Description - KFC Team Member
At KFC, we feed the world. Our meals matter, and when we serve them with southern hospitality, we make our customer's day. As a Team Member, you could be the smiling face that greets and serves customers. Whatever job you do, you know what you do matters - to your team and to your customers.
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: - You're a fun and friendly person who values customers and takes absolute pride in everything you do. - This is important, because you're not able to text message customers. - And you're at least 16 years old. And independently-owned franchised or licensed locations may have different requirements.
This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. We've got great jobs for people just starting their careers, looking for a flexible second job or continuing to work after retirement. If you want a fun, flexible job and be part of a winning team, find out now why Life Tastes Better with KFC.
View Now
0
Senior Hospitality Operations Manager
63101 St. Louis, Missouri
$110000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and dynamic Senior Hospitality Operations Manager to oversee and optimize operations for a portfolio of luxury properties. This is a fully remote position, allowing you to manage operations from anywhere in the US. You will be responsible for ensuring the highest standards of guest satisfaction, operational efficiency, and profitability across all managed locations. This role requires a visionary leader with a comprehensive understanding of hotel management, food and beverage, event planning, and customer service excellence. You will lead a remote team of property managers and operational staff, driving performance through strategic initiatives, training, and continuous improvement. The ideal candidate is a results-oriented professional with exceptional communication, problem-solving, and leadership capabilities.
Responsibilities:
Responsibilities:
- Develop and implement strategic operational plans to enhance guest experiences and maximize revenue.
- Oversee day-to-day operations of multiple hospitality venues, including hotels, resorts, and event spaces.
- Manage budgets, control costs, and ensure profitability targets are met or exceeded.
- Lead, train, and motivate a remote team of operational staff and property managers.
- Establish and maintain service standards, ensuring exceptional quality across all departments.
- Implement and monitor key performance indicators (KPIs) to track operational success.
- Oversee inventory management, procurement, and vendor relationships.
- Ensure compliance with health, safety, and hygiene regulations.
- Analyze market trends and competitor activities to identify opportunities for growth and improvement.
- Foster a culture of service excellence and continuous improvement.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in senior-level hospitality management roles.
- Proven track record of successfully managing multiple hospitality properties or large-scale operations.
- Strong financial acumen and P&L management experience.
- Exceptional leadership, team-building, and communication skills.
- Expertise in hotel operations software and property management systems.
- Ability to thrive in a remote work environment and effectively manage a dispersed team.
- Strong understanding of customer service principles and best practices.
- Excellent problem-solving and decision-making abilities.
- Passion for the hospitality industry and commitment to delivering outstanding guest experiences.
Apply Now
1
Senior Hospitality Operations Manager
63101 St. Louis, Missouri
$75000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Senior Hospitality Operations Manager to oversee a premier establishment in St. Louis, Missouri, US . This pivotal role is responsible for ensuring the seamless delivery of exceptional guest experiences, optimizing operational efficiency, and driving revenue growth. The ideal candidate will possess a deep understanding of the hospitality industry, strong leadership acumen, and a proven ability to manage diverse teams and complex operations.
Responsibilities:
Responsibilities:
- Oversee the daily operations of the hospitality venue, including front desk, housekeeping, food and beverage, and event services.
- Develop and implement strategies to enhance guest satisfaction and loyalty, ensuring a consistently high level of service.
- Manage departmental budgets, control costs, and identify opportunities for revenue enhancement.
- Lead, train, motivate, and develop a team of hospitality professionals, fostering a positive and productive work environment.
- Ensure adherence to all health, safety, and sanitation standards, as well as company policies and procedures.
- Manage inventory, procurement, and vendor relationships to ensure operational efficiency and cost-effectiveness.
- Develop and execute event plans, coordinating with clients and internal teams to ensure successful execution.
- Monitor key performance indicators (KPIs) and analyze operational data to identify trends and areas for improvement.
- Conduct regular inspections of facilities and services to maintain high standards of quality and presentation.
- Collaborate with marketing and sales teams to promote services and drive bookings.
- Resolve guest complaints and issues promptly and effectively, turning potentially negative experiences into positive ones.
- Stay current with industry trends, best practices, and emerging technologies in hospitality management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in hospitality management, with at least 3 years in a senior operational role.
- Proven track record of success in driving operational excellence and guest satisfaction.
- Strong understanding of P&L management, budgeting, and financial forecasting in the hospitality sector.
- Exceptional leadership, communication, and interpersonal skills.
- Proficiency in property management systems (PMS) and other hospitality software.
- Demonstrated ability to manage multiple priorities and work effectively under pressure.
- Strong problem-solving and decision-making abilities.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- A passion for service excellence and a commitment to creating memorable guest experiences.
Apply Now
2
Senior Hospitality Operations Manager
63101 St. Louis, Missouri
$75000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a seasoned Senior Hospitality Operations Manager to lead and optimize their operations in St. Louis, Missouri, US . This pivotal role involves overseeing various departments within the hospitality establishment, ensuring the delivery of exceptional guest experiences, maintaining high standards of service, and driving operational efficiency and profitability. The ideal candidate will possess a strong understanding of all facets of hospitality management, including front desk operations, food and beverage, housekeeping, and event services. You will be responsible for staff development, budget management, strategic planning, and fostering a positive work environment. This position offers a hybrid work arrangement, requiring on-site presence for operational oversight and team leadership, with opportunities for remote strategic planning and administrative tasks.
Key Responsibilities:
Key Responsibilities:
- Oversee the daily operations of all hospitality departments, ensuring seamless service delivery.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Manage departmental budgets, control costs, and maximize revenue opportunities.
- Lead, train, and mentor a diverse team of hospitality professionals, fostering a culture of excellence.
- Ensure compliance with all health, safety, and regulatory standards.
- Monitor industry trends and implement best practices to maintain a competitive edge.
- Collaborate with marketing and sales teams to drive business growth and occupancy rates.
- Manage inventory, procurement, and vendor relationships for operational supplies and services.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Develop and execute strategic plans for operational improvements and service enhancements.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality management, with a focus on operations.
- Proven track record of successfully managing multiple departments within a hotel, resort, or similar establishment.
- Strong understanding of P&L statements, budgeting, and financial management.
- Exceptional leadership, communication, and interpersonal skills.
- Demonstrated ability to motivate and develop staff.
- Proficiency in hospitality management software and systems.
- Strong problem-solving skills and the ability to make sound decisions under pressure.
- A commitment to delivering outstanding customer service.
- Experience with event management and banquets is a significant advantage.
Apply Now
3
Senior Hospitality Experience Strategist
63101 St. Louis, Missouri
$95000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is searching for a visionary Senior Hospitality Experience Strategist to architect and implement groundbreaking customer journeys within the tourism and hospitality sector. This fully remote position empowers you to design and refine guest interactions, service standards, and operational workflows that redefine excellence in the industry. You will be at the forefront of identifying emerging trends, leveraging technology, and translating guest insights into actionable strategies that enhance satisfaction, loyalty, and profitability across diverse hospitality brands. Your role will involve deep dives into customer feedback, market research, and competitor analysis to pinpoint opportunities for innovation and differentiation. You will develop comprehensive experience blueprints, service recovery protocols, and training modules for frontline staff, all designed to be delivered and implemented virtually or in person by client teams.
As a remote strategist, you will collaborate closely with a global network of clients, providing expert consultation and hands-on guidance to elevate their guest experiences. This includes designing seamless booking processes, personalized in-stay services, and memorable post-stay engagements. You will champion the use of data analytics to measure the impact of implemented strategies and to continuously optimize the guest journey. The ability to articulate complex ideas and strategies to diverse stakeholders, from executive leadership to operational teams, is crucial. We expect you to be a thought leader, capable of presenting innovative solutions and compelling case studies. Your work will directly influence brand perception, customer retention, and revenue growth. This role requires a blend of creative thinking, analytical rigor, and a profound understanding of the nuances of hospitality service. You will drive initiatives that foster a culture of exceptional service delivery, ensuring consistency and quality across all touchpoints. The ideal candidate possesses a strategic mindset, excellent communication skills, and a passion for creating unforgettable experiences. Join us in shaping the future of hospitality, remotely.
Responsibilities include developing customer journey maps, identifying pain points and opportunities for improvement; designing and implementing service standards and best practices; creating training materials and programs for hospitality professionals; analyzing customer data to derive actionable insights; staying abreast of industry trends and technological advancements; collaborating with cross-functional teams and clients to ensure successful strategy execution; and presenting findings and recommendations to senior management and client stakeholders. A Bachelor's degree in Hospitality Management, Marketing, Psychology, or a related field is preferred. A minimum of 8 years of experience in hospitality management, guest experience design, or a related strategic role is required. Proven experience in developing and implementing successful customer experience strategies is essential. Strong analytical, problem-solving, and project management skills are a must. Excellent written and verbal communication abilities, coupled with strong presentation skills, are necessary. The ability to work independently and manage multiple projects in a remote environment is critical.
As a remote strategist, you will collaborate closely with a global network of clients, providing expert consultation and hands-on guidance to elevate their guest experiences. This includes designing seamless booking processes, personalized in-stay services, and memorable post-stay engagements. You will champion the use of data analytics to measure the impact of implemented strategies and to continuously optimize the guest journey. The ability to articulate complex ideas and strategies to diverse stakeholders, from executive leadership to operational teams, is crucial. We expect you to be a thought leader, capable of presenting innovative solutions and compelling case studies. Your work will directly influence brand perception, customer retention, and revenue growth. This role requires a blend of creative thinking, analytical rigor, and a profound understanding of the nuances of hospitality service. You will drive initiatives that foster a culture of exceptional service delivery, ensuring consistency and quality across all touchpoints. The ideal candidate possesses a strategic mindset, excellent communication skills, and a passion for creating unforgettable experiences. Join us in shaping the future of hospitality, remotely.
Responsibilities include developing customer journey maps, identifying pain points and opportunities for improvement; designing and implementing service standards and best practices; creating training materials and programs for hospitality professionals; analyzing customer data to derive actionable insights; staying abreast of industry trends and technological advancements; collaborating with cross-functional teams and clients to ensure successful strategy execution; and presenting findings and recommendations to senior management and client stakeholders. A Bachelor's degree in Hospitality Management, Marketing, Psychology, or a related field is preferred. A minimum of 8 years of experience in hospitality management, guest experience design, or a related strategic role is required. Proven experience in developing and implementing successful customer experience strategies is essential. Strong analytical, problem-solving, and project management skills are a must. Excellent written and verbal communication abilities, coupled with strong presentation skills, are necessary. The ability to work independently and manage multiple projects in a remote environment is critical.
Apply Now
4
Senior Hospitality Operations Manager (Remote)
63101 St. Louis, Missouri
$95000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly experienced and dynamic Senior Hospitality Operations Manager to join their expanding remote team. This pivotal role will oversee and optimize a diverse range of hospitality operations, ensuring exceptional service delivery and operational efficiency across multiple client engagements. The ideal candidate will possess a deep understanding of the hospitality sector, with a proven track record in managing complex projects, driving innovation, and leading cross-functional teams in a virtual environment.
Responsibilities:
Qualifications:
The ideal candidate will be based within or near St. Louis, Missouri, US , but the role itself is 100% remote, allowing for flexibility and work-life balance. We are looking for individuals who are self-starters, highly organized, and possess excellent communication skills to thrive in this virtual setting.
Responsibilities:
- Develop and implement strategic operational plans to enhance guest satisfaction and streamline service delivery for our client's hospitality portfolio.
- Manage budgets, forecasts, and financial performance for assigned operational areas, identifying cost-saving opportunities and revenue enhancement strategies.
- Lead and mentor a remote team of hospitality professionals, fostering a culture of excellence, collaboration, and continuous improvement.
- Establish and maintain key performance indicators (KPIs) to measure operational success, providing regular reports to senior management.
- Oversee the implementation of new technologies and operational processes to improve efficiency and guest experience.
- Ensure compliance with all relevant industry regulations, health and safety standards, and company policies.
- Collaborate with marketing and sales teams to align operational capabilities with business development goals.
- Conduct regular performance reviews and provide constructive feedback to team members to support their professional growth.
- Proactively identify potential operational challenges and develop effective solutions.
- Represent the company at virtual industry events and client meetings as required.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree preferred.
- Minimum of 7-10 years of progressive experience in hospitality operations management, with a strong focus on leadership roles.
- Demonstrated success in managing large-scale hospitality operations, preferably in diverse sectors such as hotels, resorts, or event venues.
- Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate a remote workforce.
- Proficiency in financial management, budgeting, and P&L analysis.
- Strong understanding of hotel management software, booking systems, and other relevant hospitality technologies.
- Excellent problem-solving and decision-making abilities.
- Ability to work independently and manage multiple priorities in a fast-paced remote setting.
- Proven ability to drive operational excellence and deliver measurable results.
- Experience with project management methodologies is a plus.
The ideal candidate will be based within or near St. Louis, Missouri, US , but the role itself is 100% remote, allowing for flexibility and work-life balance. We are looking for individuals who are self-starters, highly organized, and possess excellent communication skills to thrive in this virtual setting.
Apply Now
5
Remote Hospitality Client Success Manager
63103 St. Louis, Missouri
$80000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a motivated and customer-centric Remote Hospitality Client Success Manager to join their growing team. This fully remote position is dedicated to ensuring our hospitality clients achieve maximum value from our services. You will be the primary point of contact for a portfolio of clients, building strong relationships, understanding their unique needs, and proactively guiding them towards success. Your responsibilities will include onboarding new clients, providing ongoing support and training, identifying opportunities for upselling or cross-selling, and managing client renewals. The ideal candidate will have a deep understanding of the hospitality industry, excellent communication and interpersonal skills, and a passion for problem-solving. You should be adept at managing client expectations, resolving issues promptly, and fostering long-term partnerships. This role requires strong organizational skills, the ability to manage multiple client accounts simultaneously, and proficiency in CRM software and other relevant tools. You will collaborate closely with sales, product, and support teams to advocate for client needs and ensure a seamless client experience. We are looking for an individual who can thrive in a remote environment, is highly proactive, and possesses a genuine commitment to client satisfaction. This remote opportunity offers the flexibility to work from anywhere within the US. Join us in empowering hospitality businesses through exceptional client management and innovative solutions.
Responsibilities:
Qualifications:
Responsibilities:
- Manage a portfolio of hospitality clients, building strong, long-term relationships.
- Onboard new clients, ensuring a smooth transition and successful adoption of our services.
- Provide ongoing support, training, and guidance to clients to maximize their use of our platform.
- Proactively identify client needs and offer solutions to enhance their business outcomes.
- Monitor client health and engagement, implementing strategies to improve satisfaction and retention.
- Manage client renewals and identify opportunities for account expansion.
- Serve as a liaison between clients and internal teams, advocating for client needs.
- Resolve client issues and complaints effectively and efficiently.
- Track client interactions and data in CRM software.
- Contribute to product development by providing client feedback and insights.
Qualifications:
- Proven experience in client success, account management, or a related customer-facing role, preferably within the hospitality industry.
- Strong understanding of the hospitality sector (hotels, restaurants, travel, etc.).
- Excellent communication, interpersonal, and presentation skills.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and other client management tools.
- Strong problem-solving abilities and a proactive approach to client issues.
- Ability to manage multiple client accounts and prioritize tasks effectively.
- Self-motivated and able to work independently in a remote setting.
- Bachelor's degree in Business Administration, Hospitality Management, Marketing, or a related field, or equivalent work experience.
Apply Now
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6
Remote Customer Success Manager - Luxury Hospitality
63101 St. Louis, Missouri
$75000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is a premier global hospitality group renowned for its exquisite service and unique guest experiences. We are looking for a dedicated and eloquent Remote Customer Success Manager to join our expanding team. This fully remote position is ideal for an individual passionate about delivering unparalleled client support and fostering long-term relationships within the luxury travel sector. You will be the primary point of contact for high-value clients, understanding their needs, anticipating their desires, and ensuring their every interaction with our brand is exceptional. This role requires a proactive approach, exceptional communication skills, and a deep understanding of the hospitality industry. You will leverage your expertise to resolve issues efficiently, provide personalized recommendations, and gather feedback to continuously improve our service offerings. Your success will be measured by client satisfaction, retention rates, and the growth of loyalty within your portfolio. Responsibilities include:
- Proactively engaging with a portfolio of VIP clients to understand their travel preferences and ensure a seamless experience.
- Developing and nurturing strong, long-term relationships with clients through regular communication via phone, email, and video conferencing.
- Providing expert advice and personalized recommendations on destinations, accommodations, and exclusive experiences.
- Troubleshooting and resolving client inquiries and issues with urgency and professionalism.
- Collaborating with internal teams (reservations, concierge, operations) to fulfill client requests and special arrangements.
- Gathering client feedback and insights to identify areas for service enhancement.
- Maintaining accurate and detailed client records in our CRM system.
- Upselling and cross-selling relevant services and packages to enhance the client's experience.
- Monitoring industry trends and competitor activities to maintain a competitive edge.
- Acting as a brand ambassador, embodying the values and standards of luxury hospitality.
- Proven experience in customer success, account management, or a client-facing role within the luxury hospitality, travel, or high-end service industry.
- Exceptional interpersonal and communication skills, with the ability to build rapport and trust with demanding clientele.
- Strong understanding of the luxury travel market and its discerning customer base.
- Proficiency in CRM software and virtual communication tools.
- Excellent problem-solving and conflict-resolution abilities.
- Ability to work autonomously and manage time effectively in a remote environment.
- High level of discretion and professionalism.
- Bachelor's degree in Hospitality Management, Business, Marketing, or a related field is preferred.
- Fluency in additional languages is a plus.
Apply Now
7
Director of Hotel Operations - Luxury Hospitality
63101 St. Louis, Missouri
$150000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a prestigious name in the luxury hospitality sector, is seeking an experienced and visionary Director of Hotel Operations to lead and elevate the guest experience across their properties. This role is fully remote, allowing you to manage operations strategically without being tied to a single physical location, though occasional site visits may be required. You will be responsible for overseeing all day-to-day operational aspects of the hotels, including front office, housekeeping, food and beverage, and guest services, ensuring the highest standards of service excellence.
Your key responsibilities will include developing and implementing operational strategies to maximize revenue and guest satisfaction, while controlling costs and maintaining brand integrity. You will lead, motivate, and develop a team of hotel managers and departmental heads, fostering a culture of continuous improvement and exceptional service delivery. Performance monitoring, budget management, and ensuring compliance with health, safety, and hospitality regulations are critical components of this role. You will also be involved in strategic planning, capital expenditure management, and driving initiatives that enhance the overall guest journey and brand reputation.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 10 years of progressive management experience in the luxury hotel industry. Proven success in leading multiple hotel operations, driving profitability, and achieving exceptional guest satisfaction scores is essential. Strong financial acumen, excellent leadership, communication, and problem-solving skills are vital. You should have a deep understanding of hotel operations, revenue management, and marketing principles. As a remote leader, you must be highly organized, self-motivated, and proficient in utilizing technology for communication and management. A passion for delivering unparalleled guest experiences and a commitment to operational excellence are fundamental. This role offers a unique opportunity to influence the strategic direction of a leading luxury hospitality brand from a flexible, remote setting.
Location: This position is fully remote, based within the United States. You will work collaboratively with property teams and corporate leadership through virtual channels.
Your key responsibilities will include developing and implementing operational strategies to maximize revenue and guest satisfaction, while controlling costs and maintaining brand integrity. You will lead, motivate, and develop a team of hotel managers and departmental heads, fostering a culture of continuous improvement and exceptional service delivery. Performance monitoring, budget management, and ensuring compliance with health, safety, and hospitality regulations are critical components of this role. You will also be involved in strategic planning, capital expenditure management, and driving initiatives that enhance the overall guest journey and brand reputation.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 10 years of progressive management experience in the luxury hotel industry. Proven success in leading multiple hotel operations, driving profitability, and achieving exceptional guest satisfaction scores is essential. Strong financial acumen, excellent leadership, communication, and problem-solving skills are vital. You should have a deep understanding of hotel operations, revenue management, and marketing principles. As a remote leader, you must be highly organized, self-motivated, and proficient in utilizing technology for communication and management. A passion for delivering unparalleled guest experiences and a commitment to operational excellence are fundamental. This role offers a unique opportunity to influence the strategic direction of a leading luxury hospitality brand from a flexible, remote setting.
Location: This position is fully remote, based within the United States. You will work collaboratively with property teams and corporate leadership through virtual channels.
Apply Now
8
Senior Remote Operations Manager - Luxury Hospitality
63103 St. Louis, Missouri
$105000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is a globally recognized leader in luxury hospitality, renowned for its exceptional guest experiences and impeccable service standards. We are seeking a highly motivated and experienced Senior Remote Operations Manager to oversee and optimize various operational facets of their hotel portfolio from a remote capacity. This pivotal role demands a strategic thinker with a proven ability to drive efficiency, maintain service excellence, and foster a culture of continuous improvement across geographically dispersed teams. You will leverage your deep understanding of hotel operations, from front desk management to F&B and housekeeping, to implement best practices and ensure seamless guest satisfaction.
The ideal candidate is a seasoned hospitality professional with extensive experience in managing hotel operations, coupled with strong leadership skills and the ability to thrive in a remote work environment. You will be responsible for monitoring key performance indicators, identifying areas for operational enhancement, and collaborating closely with on-site management teams to achieve organizational goals. This position requires exceptional communication, analytical, and problem-solving abilities, as well as a proactive approach to leadership and a commitment to upholding the highest standards of luxury service.
Responsibilities:
Qualifications:
This remote role offers the unique opportunity to influence the operational excellence of premier hospitality venues from anywhere, impacting guest experiences in **St. Louis, Missouri, US**, and beyond.
The ideal candidate is a seasoned hospitality professional with extensive experience in managing hotel operations, coupled with strong leadership skills and the ability to thrive in a remote work environment. You will be responsible for monitoring key performance indicators, identifying areas for operational enhancement, and collaborating closely with on-site management teams to achieve organizational goals. This position requires exceptional communication, analytical, and problem-solving abilities, as well as a proactive approach to leadership and a commitment to upholding the highest standards of luxury service.
Responsibilities:
- Oversee and optimize daily operations across multiple hotel properties, focusing on service delivery, efficiency, and guest satisfaction.
- Develop, implement, and monitor operational policies and procedures to ensure consistency and excellence.
- Analyze performance data (e.g., guest feedback, operational costs, occupancy rates) to identify trends and areas for improvement.
- Collaborate closely with on-site General Managers and department heads to implement strategic initiatives and address operational challenges.
- Provide remote guidance, training, and support to hotel teams to enhance service standards and operational effectiveness.
- Manage budgets and control operational expenses without compromising service quality.
- Ensure compliance with all health, safety, and regulatory standards across all properties.
- Drive initiatives related to guest experience enhancement and service innovation.
- Facilitate effective communication between corporate leadership and property-level teams.
- Conduct remote property assessments and performance reviews.
- Develop and mentor high-performing operational teams.
- Stay abreast of industry best practices and emerging trends in luxury hospitality.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 10+ years of progressive experience in hotel operations management, with a strong background in luxury properties.
- Demonstrated success in leading and managing diverse teams.
- Exceptional understanding of hotel operational departments (Front Office, Housekeeping, F&B, etc.).
- Proven ability to analyze data, identify trends, and implement strategic operational improvements.
- Excellent communication, interpersonal, and presentation skills.
- Proficiency in hotel management software and data analysis tools.
- Strong leadership, decision-making, and problem-solving abilities.
- Ability to work independently and manage multiple priorities in a remote setting.
- A passion for delivering outstanding guest experiences and upholding luxury brand standards.
This remote role offers the unique opportunity to influence the operational excellence of premier hospitality venues from anywhere, impacting guest experiences in **St. Louis, Missouri, US**, and beyond.
Apply Now
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