Hospitality Manager

Washington, District Of Columbia Extra Fancy

Posted today

Job Viewed

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Job Description

full-time

Rose’s Restaurant Group is seeking creative, passionate, and talented individuals to join our super awesome team. We are in the “making people happy” business, we just happen to serve great food and offer next-level hospitality. We work hard, make people happy, and have fun while we are doing it!

We are seeking a Hospitality Manager to join our James Beard award winning team at one of our D.C Michelin starred restaurants: Rose’s Luxury, Little Pearl, and Pineapple and Pearls, and Extra Fancy, our international events company.

Some Things to Know About Us:

Our mission is “To make this the most enjoyable place to work in and the most enjoyable place to dine”. This is the reason we are here. This is why we do what we do.

We are big on communication and organization. We believe these are huge keys to success. The better we are able to communicate and organize ourselves, the more success we will have.

We are big on teaching and growth. We work hard to make sure everyone is constantly growing and learning. We want everyone who works with us to become a better cook, barista, chef, manager, guest liaison, and most importantly, leader.

We like having fun. While we take our jobs very seriously, we also do so lightheartedly. In other words, we love to hustle and get better everyday but we also love to do it while laughing and having fun at the same time. (And yes, that is possible).

We have awesome benefits for full-time employees

  • 100% Company-paid medical benefits
  • 100% Company-paid dental benefits
  • Average 45-50 hour work-week for salaried employees
  • Unlimited Paid Time-off Policy for salaried employees
  • Parental Leave Plan
  • 401K plan
  • Complimentary gym membership
  • Employee Assistance Program (covers mental health services, legal services, and additional support)
  • Life insurance
  • Critical illness insurance
  • Personal Financial Advisor services
  • Somm Certification Reimbursements
  • WMATA SmartBenefits program
  • Most major holidays off
  • Access to our Vision benefit program
  • Unlimited high fives!

Qualifications and skills: 

Our ideal candidate will be hospitality-focused with a background in service. They will be dependable, motivated to learn, committed to working as a team member, possess excellent communication skills, and will be willing and able to provide our guests with authentically warm service each night. 

If you have the background and love making people happy, we’d like to hear from you. Please apply with your resume and cover letter highlighting your background and noting why you are interested in joining our team.

Hospitality Managers have a vast wide range of responsibilities, including setting up and preparing the dining room(s) prior to service, handling reservations, welcoming and greeting customers, and coordinating the work of the service staff.

Responsibilities include but are not limited to:

Creating culture

  • Make sure everyone is having fun! When staff are having a good time, it’s much more likely that our guests are having a good time.  
  • Ensuring that restaurant standards are met consistently and sets the example for the staff to follow.

Service

  • As the guest’s first point of contact, the hospitality manager plays a key role in ensuring that their initial impression of RRG is a positive one. 
  • Be present for the staff, maintain a sense of awareness on the floor at all times, and be prepared to “put out fires” as they appear.
  • Be an open form of communication between the BOH and FOH when necessary.
  • Communicate with the BOH and FOH team to make sure all menus are up to date and printed for service.
  • Exemplify hospitality to all of our guests and staff. Lead by example with this so that staff sees a model to look to.
  • Get to know the regulars, friends of the house, investors, and industry guests who frequent Rose’s.  
  • Fill the gaps as they appear/be a team player. Assist the staff during service in order to fulfill the needs of our guests.

Guest relations

  • Go the extra mile with hospitality. 
  • Improve standards of the guest experience, ensuring that our bar is always set high and that our goal is to exceed expectations. 

Communications

  • Internal email communications and MOD log.
  • Effective and professional in a timely manner
  • These resources should be utilized by leadership to offer a greater scope and information company-wide
  • Distribute information to staff and managers on behalf of the leadership
  • Keep an eye on announcements/information that should be shared company-wide or to larger groupings than just FOH.  Bolstering transparency as appropriate.

Training

  • Provide staff with all of the necessary tools for success when it comes to training materials and information sheets.  This is as broad as new hire packets/training schedules for new employees, and as specific as spec sheets emailed out for a new menu item or wine.

Day-to-day

  • Respond in a timely manner to all emails and voicemails.  Those that are for other members of the team should be emailed to them as soon as possible.
  • Assist General Manager in all projects that may be presented.
  • Map out the evening’s service before the Pre-shift meeting.  This includes the server floor plan, reservations, things to go over at line up, and other special nightly notes.
  • Assist with ordering when needed by the restaurant.
  • Expected to work varying hours, schedules, and days of the week, this includes and is not limited to closing shifts and working service.
  • Must be able to lift up to 40 pounds and be on your feet for extended amounts of time.
More detail about Extra Fancy part of Rose's Restaurant Group, please visit
View Now

Hospitality Manager

Washington, District Of Columbia Pineapple and Pearls

Posted 12 days ago

Job Viewed

Tap Again To Close

Job Description

full-time

Rose’s Restaurant Group is seeking creative, passionate, and talented individuals to join our super awesome team. We are in the “making people happy” business, we just happen to serve great food and offer next-level hospitality. We work hard, make people happy, and have fun while we are doing it!

We are seeking a Hospitality Manager to join our James Beard award winning team at one of our D.C Michelin starred restaurants: Rose’s Luxury, Little Pearl, and Pineapple and Pearls, and Extra Fancy, our international events company.

Our focus at Pineapple and Pearls is to create an exciting and enjoyable experience for our guests each night. We want to take all the fun and fancy aspects of "fine dining" and shed all the awkwardness and stuffiness that, unfortunately, often accompanies it.

And just in case you haven't heard of us, some of our accomplishments in our first year of operating (to gloat a little) are listed below:

  • 2 Michelin Stars in 2017, 2018
  • AAA Five Diamond Award 2018
  • 4 stars Washington Post Fall Dining Guide 2016
  • #1 in Washingtonian Top 100 restaurants 2017

Some Things to Know About Us:

Our mission is “To make this the most enjoyable place to work in and the most enjoyable place to dine”. This is the reason we are here. This is why we do what we do.

We are big on communication and organization. We believe these are huge keys to success. The better we are able to communicate and organize ourselves, the more success we will have.

We are big on teaching and growth. We work hard to make sure everyone is constantly growing and learning. We want everyone who works with us to become a better cook, barista, chef, manager, guest liaison, and most importantly, leader.

We like having fun. While we take our jobs very seriously, we also do so lightheartedly. In other words, we love to hustle and get better everyday but we also love to do it while laughing and having fun at the same time. (And yes, that is possible).

We have awesome benefits for full-time employees

  • 100% Company-paid medical benefits
  • 100% Company-paid dental benefits
  • Average 45-50 hour work-week for salaried employees
  • Unlimited Paid Time-off Policy for salaried employees
  • Parental Leave Plan
  • 401K plan
  • Complimentary gym membership
  • Employee Assistance Program (covers mental health services, legal services, and additional support)
  • Life insurance
  • Critical illness insurance
  • Personal Financial Advisor services
  • Somm Certification Reimbursements
  • WMATA SmartBenefits program
  • Most major holidays off
  • Access to our Vision benefit program
  • Unlimited high fives!

Qualifications and skills: 

Our ideal candidate will be hospitality-focused with a background in service. They will be dependable, motivated to learn, committed to working as a team member, possess excellent communication skills, and will be willing and able to provide our guests with authentically warm service each night. 

If you have the background and love making people happy, we’d like to hear from you. Please apply with your resume and cover letter highlighting your background and noting why you are interested in joining our team.

Hospitality Managers have a vast wide range of responsibilities, including setting up and preparing the dining room(s) prior to service, handling reservations, welcoming and greeting customers, and coordinating the work of the service staff. Candidates should be comfortable in a fine dining environment and possess a strong knowledge of food and wine.

Responsibilities include but are not limited to:

Creating culture

  • Make sure everyone is having fun! When staff are having a good time, it’s much more likely that our guests are having a good time.  
  • Ensuring that restaurant standards are met consistently and sets the example for the staff to follow.

Service

  • As the guest’s first point of contact, the hospitality manager plays a key role in ensuring that their initial impression of RRG is a positive one. 
  • Be present for the staff, maintain a sense of awareness on the floor at all times, and be prepared to “put out fires” as they appear.
  • Be an open form of communication between the BOH and FOH when necessary.
  • Communicate with the BOH and FOH team to make sure all menus are up to date and printed for service.
  • Exemplify hospitality to all of our guests and staff. Lead by example with this so that staff sees a model to look to.
  • Get to know the regulars, friends of the house, investors, and industry guests who frequent Rose’s.  
  • Fill the gaps as they appear/be a team player. Assist the staff during service in order to fulfill the needs of our guests.

Guest relations

  • Go the extra mile with hospitality. 
  • Improve standards of the guest experience, ensuring that our bar is always set high and that our goal is to exceed expectations. 

Communications

  • Internal email communications and MOD log.
  • Effective and professional in a timely manner
  • These resources should be utilized by leadership to offer a greater scope and information company-wide
  • Distribute information to staff and managers on behalf of the leadership
  • Keep an eye on announcements/information that should be shared company-wide or to larger groupings than just FOH.  Bolstering transparency as appropriate.

Training

  • Provide staff with all of the necessary tools for success when it comes to training materials and information sheets.  This is as broad as new hire packets/training schedules for new employees, and as specific as spec sheets emailed out for a new menu item or wine.

Day-to-day

  • Respond in a timely manner to all emails and voicemails.  Those that are for other members of the team should be emailed to them as soon as possible.
  • Assist General Manager in all projects that may be presented.
  • Map out the evening’s service before the Pre-shift meeting.  This includes the server floor plan, reservations, things to go over at line up, and other special nightly notes.
  • Assist with ordering when needed by the restaurant.
  • Expected to work varying hours, schedules, and days of the week, this includes and is not limited to closing shifts and working service.
  • Must be able to lift up to 40 pounds and be on your feet for extended amounts of time.
More detail about Pineapple and Pearls part of Rose's Restaurant Group, please visit
View Now

Hospitality Manager

Washington, District Of Columbia Little Pearl

Posted 12 days ago

Job Viewed

Tap Again To Close

Job Description

full-time

Rose’s Restaurant Group is seeking creative, passionate, and talented individuals to join our super awesome team. We are in the “making people happy” business, we just happen to serve great food and offer next-level hospitality. We work hard, make people happy, and have fun while we are doing it!

We are seeking a Hospitality Manager to join our James Beard award winning team at one of our D.C Michelin starred restaurants: Rose’s Luxury, Little Pearl, and Pineapple and Pearls, and Extra Fancy, our international events company.

Some Things to Know About Us:

Our mission is “To make this the most enjoyable place to work in and the most enjoyable place to dine”. This is the reason we are here. This is why we do what we do.

We are big on communication and organization. We believe these are huge keys to success. The better we are able to communicate and organize ourselves, the more success we will have.

We are big on teaching and growth. We work hard to make sure everyone is constantly growing and learning. We want everyone who works with us to become a better cook, barista, chef, manager, guest liaison, and most importantly, leader.

We like having fun. While we take our jobs very seriously, we also do so lightheartedly. In other words, we love to hustle and get better everyday but we also love to do it while laughing and having fun at the same time. (And yes, that is possible).

We have awesome benefits for full-time employees

  • 100% Company-paid medical benefits
  • 100% Company-paid dental benefits
  • Average 45-50 hour work-week for salaried employees
  • Unlimited Paid Time-off Policy for salaried employees
  • Parental Leave Plan
  • 401K plan
  • Complimentary gym membership
  • Employee Assistance Program (covers mental health services, legal services, and additional support)
  • Life insurance
  • Critical illness insurance
  • Personal Financial Advisor services
  • Somm Certification Reimbursements
  • WMATA SmartBenefits program
  • Most major holidays off
  • Access to our Vision benefit program
  • Unlimited high fives!

Qualifications and skills: 

Our ideal candidate will be hospitality-focused with a background in service. They will be dependable, motivated to learn, committed to working as a team member, possess excellent communication skills, and will be willing and able to provide our guests with authentically warm service each night. 

If you have the background and love making people happy, we’d like to hear from you. Please apply with your resume and cover letter highlighting your background and noting why you are interested in joining our team.

Hospitality Managers have a vast wide range of responsibilities, including setting up and preparing the dining room(s) prior to service, handling reservations, welcoming and greeting customers, and coordinating the work of the service staff.

Responsibilities include but are not limited to:

Creating culture

  • Make sure everyone is having fun! When staff are having a good time, it’s much more likely that our guests are having a good time.  
  • Ensuring that restaurant standards are met consistently and sets the example for the staff to follow.

Service

  • As the guest’s first point of contact, the hospitality manager plays a key role in ensuring that their initial impression of RRG is a positive one. 
  • Be present for the staff, maintain a sense of awareness on the floor at all times, and be prepared to “put out fires” as they appear.
  • Be an open form of communication between the BOH and FOH when necessary.
  • Communicate with the BOH and FOH team to make sure all menus are up to date and printed for service.
  • Exemplify hospitality to all of our guests and staff. Lead by example with this so that staff sees a model to look to.
  • Get to know the regulars, friends of the house, investors, and industry guests who frequent Rose’s.  
  • Fill the gaps as they appear/be a team player. Assist the staff during service in order to fulfill the needs of our guests.

Guest relations

  • Go the extra mile with hospitality. 
  • Improve standards of the guest experience, ensuring that our bar is always set high and that our goal is to exceed expectations. 

Communications

  • Internal email communications and MOD log.
  • Effective and professional in a timely manner
  • These resources should be utilized by leadership to offer a greater scope and information company-wide
  • Distribute information to staff and managers on behalf of the leadership
  • Keep an eye on announcements/information that should be shared company-wide or to larger groupings than just FOH.  Bolstering transparency as appropriate.

Training

  • Provide staff with all of the necessary tools for success when it comes to training materials and information sheets.  This is as broad as new hire packets/training schedules for new employees, and as specific as spec sheets emailed out for a new menu item or wine.

Day-to-day

  • Respond in a timely manner to all emails and voicemails.  Those that are for other members of the team should be emailed to them as soon as possible.
  • Assist General Manager in all projects that may be presented.
  • Map out the evening’s service before the Pre-shift meeting.  This includes the server floor plan, reservations, things to go over at line up, and other special nightly notes.
  • Assist with ordering when needed by the restaurant.
  • Expected to work varying hours, schedules, and days of the week, this includes and is not limited to closing shifts and working service.
  • Must be able to lift up to 40 pounds and be on your feet for extended amounts of time.
More detail about Little Pearl part of Rose's Restaurant Group, please visit
View Now

Hospitality Manager

Washington, District Of Columbia Rose's Luxury

Posted 15 days ago

Job Viewed

Tap Again To Close

Job Description

full-time

Rose’s Restaurant Group is seeking creative, passionate, and talented individuals to join our super awesome team. We are in the “making people happy” business, we just happen to serve great food and offer next-level hospitality. We work hard, make people happy, and have fun while we are doing it!

We are seeking a Hospitality Manager to join our James Beard award winning team at one of our D.C Michelin starred restaurants: Rose’s Luxury, Little Pearl, and Pineapple and Pearls, and Extra Fancy, our international events company.

Some Things to Know About Us:

Our mission is “To make this the most enjoyable place to work in and the most enjoyable place to dine”. This is the reason we are here. This is why we do what we do.

We are big on communication and organization. We believe these are huge keys to success. The better we are able to communicate and organize ourselves, the more success we will have.

We are big on teaching and growth. We work hard to make sure everyone is constantly growing and learning. We want everyone who works with us to become a better cook, barista, chef, manager, guest liaison, and most importantly, leader.

We like having fun. While we take our jobs very seriously, we also do so lightheartedly. In other words, we love to hustle and get better everyday but we also love to do it while laughing and having fun at the same time. (And yes, that is possible).

We have awesome benefits for full-time employees

  • 100% Company-paid medical benefits
  • 100% Company-paid dental benefits
  • Average 45-50 hour work-week for salaried employees
  • Unlimited Paid Time-off Policy for salaried employees
  • Parental Leave Plan
  • 401K plan
  • Complimentary gym membership
  • Employee Assistance Program (covers mental health services, legal services, and additional support)
  • Life insurance
  • Critical illness insurance
  • Personal Financial Advisor services
  • Somm Certification Reimbursements
  • WMATA SmartBenefits program
  • Most major holidays off
  • Access to our Vision benefit program
  • Unlimited high fives!

Qualifications and skills: 

Our ideal candidate will be hospitality-focused with a background in service. They will be dependable, motivated to learn, committed to working as a team member, possess excellent communication skills, and will be willing and able to provide our guests with authentically warm service each night. 

If you have the background and love making people happy, we’d like to hear from you. Please apply with your resume and cover letter highlighting your background and noting why you are interested in joining our team.

Hospitality Managers have a vast wide range of responsibilities, including setting up and preparing the dining room(s) prior to service, handling reservations, welcoming and greeting customers, and coordinating the work of the service staff.

Responsibilities include but are not limited to:

Creating culture

  • Make sure everyone is having fun! When staff are having a good time, it’s much more likely that our guests are having a good time.  
  • Ensuring that restaurant standards are met consistently and sets the example for the staff to follow.

Service

  • As the guest’s first point of contact, the hospitality manager plays a key role in ensuring that their initial impression of RRG is a positive one. 
  • Be present for the staff, maintain a sense of awareness on the floor at all times, and be prepared to “put out fires” as they appear.
  • Be an open form of communication between the BOH and FOH when necessary.
  • Communicate with the BOH and FOH team to make sure all menus are up to date and printed for service.
  • Exemplify hospitality to all of our guests and staff. Lead by example with this so that staff sees a model to look to.
  • Get to know the regulars, friends of the house, investors, and industry guests who frequent Rose’s.  
  • Fill the gaps as they appear/be a team player. Assist the staff during service in order to fulfill the needs of our guests.

Guest relations

  • Go the extra mile with hospitality. 
  • Improve standards of the guest experience, ensuring that our bar is always set high and that our goal is to exceed expectations. 

Communications

  • Internal email communications and MOD log.
  • Effective and professional in a timely manner
  • These resources should be utilized by leadership to offer a greater scope and information company-wide
  • Distribute information to staff and managers on behalf of the leadership
  • Keep an eye on announcements/information that should be shared company-wide or to larger groupings than just FOH.  Bolstering transparency as appropriate.

Training

  • Provide staff with all of the necessary tools for success when it comes to training materials and information sheets.  This is as broad as new hire packets/training schedules for new employees, and as specific as spec sheets emailed out for a new menu item or wine.

Day-to-day

  • Respond in a timely manner to all emails and voicemails.  Those that are for other members of the team should be emailed to them as soon as possible.
  • Assist General Manager in all projects that may be presented.
  • Map out the evening’s service before the Pre-shift meeting.  This includes the server floor plan, reservations, things to go over at line up, and other special nightly notes.
  • Assist with ordering when needed by the restaurant.
  • Expected to work varying hours, schedules, and days of the week, this includes and is not limited to closing shifts and working service.
  • Must be able to lift up to 40 pounds and be on your feet for extended amounts of time.
More detail about Rose's Luxury part of Rose's Restaurant Group, please visit
View Now

Hospitality Coordinator

20080 Washington, District Of Columbia Ricoh Americas Corporation

Posted 7 days ago

Job Viewed

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Job Description

**Field Representative II, Concierge Hospitality**
**POSITION PROFILE**
This position will work closely with office administration to ensure we represent the customer's culture to the external world. This position includes, but is not limited to, greeting outside callers/clients, managing conference room scheduling, preparing for key client visits (signage, work-space prep, etc.), and handling client travel arrangements where necessary. This individual would also be charged with assisting with any group company activities-parties, group functions, department meetings, etc. This position may also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting, distribution, handling incoming and outgoing mail. This position reports directly to Site Manager or Assist Site Manager, depending on site personnel configuration.
**JOB DUTIES AND RESPONSIBILITIES**
+ Greet visitors/guests-validate against guest list, provide badge, parking validation as necessary
+ Serve as company concierge in regards to guests, clients, staff; providing tours of facilities, recommendations for hotels, restaurants, points of interest, etc.
+ Coordinate catering for meetings with support staff and caterers
+ Maintain and update company phone & speed dial lists
+ Schedule meeting rooms, ensuring that each conference room has the necessary supplies and set-up prior to meeting times
+ Assist with audio visual equipment for meetings
+ Back up clerical support for Executive Assistants
+ Where/when appropriate, the individual will also be asked to help with other departmental/non-client business activities
+ Assist in daily management of facilities
+ Perform other duties as assigned
+ Creation of proposals in customer systems as well as print production environment
+ Support Executive Level client-facing staff
+ Vendor procurement and coordination for special projects
+ Represent the culture of both Ricoh and the customer as required
**QUALIFICATIONS (Education, Experience and Certifications)**
Typically Requires:
+ High school diploma or equivalent
+ 1-3 years of experience in the field or in a related area
+ Experience working in Headquarters environment preferred
**KNOWLEDGE, SKILLS AND ABILITIES**
+ Outstanding organization and coordination skills
+ Demonstrated customer service skills
+ Good PC skills, inclusive of Microsoft suite
+ Good problem-solving skills
+ Ability to use audio visual equipment
+ Minimum supervision/oversight required
**WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS**
+ Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
+ Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction; prepare, provide and convey diversified information
+ Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects typically less than 10 lbs. (e.g., papers, books, files and small parts, etc.)
+ Moderate dexterity-regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination)
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Choose from a broad selection of medical, dental, life, and disability insurance options.
+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually
+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
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Senior Hospitality Manager

Washington, District Of Columbia Rose's Luxury

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

full-time

Rose’s Restaurant Group is seeking creative, passionate, and talented individuals to join our super awesome team. We are in the “making people happy” business, we just happen to serve great food and offer next-level hospitality. We work hard, make people happy, and have fun while we are doing it!

We are seeking a Multi-Unit Senior Hospitality Manager to join our James Beard award winning team at one of our D.C Michelin starred restaurants: Rose’s Luxury, Little Pearl, and Pineapple and Pearls, and Extra Fancy, our international events company.

Some Things to Know About Us:

Our mission is “To make this the most enjoyable place to work in and the most enjoyable place to dine”. This is the reason we are here. This is why we do what we do.

We are big on communication and organization. We believe these are huge keys to success. The better we are able to communicate and organize ourselves, the more success we will have.

 We are big on teaching and growth. We work hard to make sure everyone is constantly growing and learning. We want everyone who works with us to become a better cook, barista, chef, manager, guest liaison, and most importantly, leader.

We like having fun. While we take our jobs very seriously, we also do so lightheartedly. In other words, we love to hustle and get better everyday but we also love to do it while laughing and having fun at the same time. (And yes, that is possible).

We have awesome benefits for full-time employees

  • 100% Company-paid medical benefits
  • 100% Company-paid dental benefits
  • Average 45-50 hour work-week for salaried employees
  • Unlimited Paid Time-off Policy for salaried employees
  • Parental Leave Plan
  • 401K plan
  • Complimentary gym membership
  • Employee Assistance Program (covers mental health services, legal services, and additional support)
  • Life insurance
  • Critical illness insurance
  • Personal Financial Advisor services
  • Somm Certification Reimbursements
  • WMATA SmartBenefits program
  • Most major holidays off
  • Access to our Vision benefit program
  • Unlimited high fives!

If you have the background and love making people happy, we’d like to hear from you. Please apply with your resume and cover letter highlighting your background and noting why you are interested in joining our team.

The RRG Senior Hospitality Manager (SHM) is a pivotal role that requires an exceptional ability to inspire, excite, and provide enlightened hospitality both internally and externally in a multi-unit context. The Senior Hospitality Manager will be responsible for overseeing the hospitality operations and plays a key role in supporting managers through mentoring, coaching, and guiding their professional growth. Success in this role is not measured by how many followers they have but by how many leaders they create. This role is ideal for a dynamic individual who possesses a deep understanding of the hospitality industry, a passion for guest satisfaction, and a proven track record of elevating the dining experience.

Responsibilities included but are not limited to:

Creating culture:

  • Make sure everyone is having fun! When staff are having a good time, it’s much more likely that our guests are having a good time.  
  • Look for ways to innovate and improve the lives of our staff members. Think outside the box for creative ways to set industry standards or even small practices that could set Rose’s Restaurant Group apart and make it the best place to work in hospitality.
  • Set crystal clear expectations and standards with all team members and then hold them accountable for these expectations and standards in order to foster and strengthen the beliefs and values that we all share.

Training:

  • Be present in service and look for opportunities to improve both service and hospitality.
  • Propose, develop and execute action plans to improve both service and hospitality in each shop.
  • Lead training sessions and educational initiatives. 
  • Develop and maintain FOH training programs in each shop.

Service Coaching. Coach the shop managers how to:

  • Be a liaison of communication between the BOH and FOH when necessary.
  • Communicate with the BOH and FOH team to ensure all menus are up to date and printed for service if filling a shift in a shop.
  • Constantly keep an eye on the front door and waitlist. We want to ensure that we’re over-communicating with guests and providing accurate information as well as maximizing sales.
  • Exemplify hospitality to all of our guests and staff. Lead by example with this so that staff see a model to look to.
  • Get to know the regulars, friends of the house, investors, and industry guests who frequent Rose’s.  
  • Fill the gaps as they appear/be a team player. This could mean polishing glassware, running food, bussing tables, or anything else that would help a teammate during service and ensure that service runs smoothly.
  • Most importantly, coach the managers on how to be great coaches.

Guest Relations Coaching. Coach the shop managers how to:

  • Go the extra mile with hospitality. 
  • Improve standards of guest experience, ensuring that our bar is always set as high as possible and that our goal is to exceed those expectations. 

Communications Coaching. Coach the shop managers how to:

  • Utilize internal email communications and MOD log (when applicable)
    • Effectively and professionally in a timely manner
  • Distribute information to staff and managers on behalf of leadership
  • Keep an eye on announcements/information that should be shared company wide or to larger groupings than just FOH.  Bolstering transparency as appropriate.

Hiring Coaching. Coach the shop managers how to:

  • Assist with sourcing new FOH talent and the interview process.
  • Ensure information is available/easily accessible regarding benefit changes
  • Look to stay ahead of staffing needs based on our current team as well as seasonal changes to the physical space (patio and roof)

Operations Coaching. Coach the shop managers how to:

  • Always have an eye out for maintenance issues that may need to be noted or fixed and report those immediately to appropriate parties.
  • Ensure that checklists and documents are being properly updated and utilized.

Day to Day Coaching. Coach the shop managers how to:

  • Support service to ensure a remarkable experience is being provided to our guests and our staff.
  • Assist management teams in all projects that may be presented.
  • Ensure that the evening’s service is mapped out, so that our teams can meet “showtime”.  This includes floor plans, guest notes, things to go over at line up, and other special nightly notes as needed.
  • Place all orders as needed.
  • Ensure day to day and month to month operational needs are met successfully. 

Other Expectations:

  • Expected to cover vacations and call-outs as needed to ensure that the restaurants are operating at the highest level all of the time.
  • Must be able to lift up to 40 pounds and be on your feet for extended amounts of time.

Who we are looking for:

Our ideal candidate is someone who, most importantly, has a real passion for making other people happy. Significant management experience is required for this position.

Required Skills:

  • 4 Years as General Manager or equivalent in a fine-dining operation
  • Highly effective communicator through email, phone, video, and in-person
  • Up to date and passionate about culinary trends in the United States and abroad
  • Exudes excellence in hospitality for internal and external guests
  • Possess excellent strategic planning skills, with an emphasis on delivering, executing, and assessing action plans
  • Excel in time management, organizational and problem-solving skills
  • Ability to adapt and lead change
  • Ability to thrive in a fast-paced, entrepreneurial environment
  • Self-driven, results-oriented, and possesses a solid track record of leading high-caliber, upscale restaurants at a multi-unit level.
More detail about Rose's Luxury part of Rose's Restaurant Group, please visit
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Hospitality Team Member

20705 Beltsville, Maryland Jiffy Lube

Posted today

Job Viewed

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Job Description

Hospitality Team Member

Jiffy Lube is a high-energy, customer-focused automotive service center, serving communities with a commitment to excellence. We offer a positive, team-based work environment that supports and encourages team members to grow as individuals and professionals. We are looking for new Hospitality Team Members with a positive attitude and excellent communication skills.

The ideal candidate will be able to multitask and interact with customers in a fast-paced environment while assisting with various aspects of service operations.

Job Description and Duties

A Jiffy Lube Hospitality Team Member performs guest service duties, including:

  • Greeting customers and creating a welcoming atmosphere.
  • Gathering information for work orders.
  • Ringing out customers using a computerized cash register.
  • Assisting the vehicle team with vacuuming cars and supporting operations as needed.
  • Maintaining the customer lounge area, ensuring it is clean, organized, and comfortable.

Ideal Jiffy Lube team members possess positivity, diligence, and adaptability, as well as excellent communication and problem-solving skills.

Shift Openings

Part and Full Time Positions Available

Typical hours: 8am - 6pm, Monday Saturday, 8am-5pm on Sundays

Requirements

Must have reliable transportation.

Must work Saturdays or Sundays.

Experience in customer service or automotive environments preferred.

Must be able to operate a computerized cash register, handle money, and complete transactions accurately.

Must have excellent communication and decision-making skills.

Must be friendly and outgoing, able to provide outstanding customer service.

Must be able to work in a team environment and independently.

Must be able to work on your feet for extended periods.

Must be able to lift up to 50 lbs.

Compensation

This position offers a competitive hourly wage of $16.00-$17.00 per hour, based on experience.

Additional job perks may include flexible scheduling, paid training, career advancement opportunities, and a positive work environment. This position can progress to customer service advisor, management, or service technician career paths.

Jiffy Lube - #891 Beltsville

10537 Baltimore Ave, Beltsville, MD, 20705

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Hospitality Team Member

21075 Elkridge, Maryland Jiffy Lube

Posted today

Job Viewed

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Job Description

Hospitality Team Member

Jiffy Lube is a high-energy, customer-focused automotive service center, serving communities with a commitment to excellence. We offer a positive, team-based work environment that supports and encourages team members to grow as individuals and professionals. We are looking for new Hospitality Team Members with a positive attitude and excellent communication skills.

The ideal candidate will be able to multitask and interact with customers in a fast-paced environment while assisting with various aspects of service operations.

Job Description and Duties

A Jiffy Lube Hospitality Team Member performs guest service duties, including:

  • Greeting customers and creating a welcoming atmosphere.
  • Gathering information for work orders.
  • Ringing out customers using a computerized cash register.
  • Assisting the vehicle team with vacuuming cars and supporting operations as needed.
  • Maintaining the customer lounge area, ensuring it is clean, organized, and comfortable.

Ideal Jiffy Lube team members possess positivity, diligence, and adaptability, as well as excellent communication and problem-solving skills.

Shift Openings

Part and Full Time Positions Available

Typical hours: 8am - 6pm, Monday Saturday, 8am-5pm on Sundays

Requirements

Must have reliable transportation.

Must work Saturdays or Sundays.

Experience in customer service or automotive environments preferred.

Must be able to operate a computerized cash register, handle money, and complete transactions accurately.

Must have excellent communication and decision-making skills.

Must be friendly and outgoing, able to provide outstanding customer service.

Must be able to work in a team environment and independently.

Must be able to work on your feet for extended periods.

Must be able to lift up to 50 lbs.

Compensation

This position offers a competitive hourly wage of $16.00-$17.00 per hour, based on experience.

Additional job perks may include flexible scheduling, paid training, career advancement opportunities, and a positive work environment. This position can progress to customer service advisor, management, or service technician career paths.

Jiffy Lube - #1909 Elkridge

6247 Washington Blvd, Elkridge, MD, 21075

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Hospitality Team Member

21403 Annapolis, Maryland Jiffy Lube

Posted today

Job Viewed

Tap Again To Close

Job Description

Hospitality Team Member

Jiffy Lube is a high-energy, customer-focused automotive service center, serving communities with a commitment to excellence. We offer a positive, team-based work environment that supports and encourages team members to grow as individuals and professionals. We are looking for new Hospitality Team Members with a positive attitude and excellent communication skills.

The ideal candidate will be able to multitask and interact with customers in a fast-paced environment while assisting with various aspects of service operations.

Job Description and Duties

A Jiffy Lube Hospitality Team Member performs guest service duties, including:

  • Greeting customers and creating a welcoming atmosphere.
  • Gathering information for work orders.
  • Ringing out customers using a computerized cash register.
  • Assisting the vehicle team with vacuuming cars and supporting operations as needed.
  • Maintaining the customer lounge area, ensuring it is clean, organized, and comfortable.

Ideal Jiffy Lube team members possess positivity, diligence, and adaptability, as well as excellent communication and problem-solving skills.

Shift Openings

Part and Full Time Positions Available

Typical hours: 8am - 6pm, Monday Saturday, 8am-5pm on Sundays

Requirements

Must have reliable transportation.

Must work Saturdays or Sundays.

Experience in customer service or automotive environments preferred.

Must be able to operate a computerized cash register, handle money, and complete transactions accurately.

Must have excellent communication and decision-making skills.

Must be friendly and outgoing, able to provide outstanding customer service.

Must be able to work in a team environment and independently.

Must be able to work on your feet for extended periods.

Must be able to lift up to 50 lbs.

Compensation

This position offers a competitive hourly wage of $16.00-$17.00 per hour, based on experience.

Additional job perks may include flexible scheduling, paid training, career advancement opportunities, and a positive work environment. This position can progress to customer service advisor, management, or service technician career paths.

View Now

Hospitality Team Member

20724 Maryland City, Maryland Jiffy Lube

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Hospitality Team Member

Jiffy Lube is a high-energy, customer-focused automotive service center, serving communities with a commitment to excellence. We offer a positive, team-based work environment that supports and encourages team members to grow as individuals and professionals. We are looking for new Hospitality Team Members with a positive attitude and excellent communication skills.

The ideal candidate will be able to multitask and interact with customers in a fast-paced environment while assisting with various aspects of service operations.

Job Description and Duties:

A Jiffy Lube Hospitality Team Member performs guest service duties, including:

  • Greeting customers and creating a welcoming atmosphere.
  • Gathering information for work orders.
  • Ringing out customers using a computerized cash register.
  • Assisting the vehicle team with vacuuming cars and supporting operations as needed.
  • Maintaining the customer lounge area, ensuring it is clean, organized, and comfortable.

Ideal Jiffy Lube team members possess positivity, diligence, and adaptability, as well as excellent communication and problem-solving skills.

Shift Openings:

Part and Full Time Positions Available

Typical hours: 8am - 6pm, Monday Saturday, 8am-5pm on Sundays

Requirements:

Must have reliable transportation.

Must work Saturdays or Sundays.

Experience in customer service or automotive environments preferred.

Must be able to operate a computerized cash register, handle money, and complete transactions accurately.

Must have excellent communication and decision-making skills.

Must be friendly and outgoing, able to provide outstanding customer service.

Must be able to work in a team environment and independently.

Must be able to work on your feet for extended periods.

Must be able to lift up to 50 lbs.

Compensation:

This position offers a competitive hourly wage of $16.00-$17.00 per hour, based on experience.

Additional job perks may include flexible scheduling, paid training, career advancement opportunities, and a positive work environment. This position can progress to customer service advisor, management, or service technician career paths.

Jiffy Lube - #49 Laurel

301 Second St, Laurel, MD, 20707

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