384 Hospitality jobs in Fairview Heights

Our client is seeking a seasoned and dynamic Senior Hospitality Operations Manager to oversee and enhance the guest experience and operational efficiency of our renowned establishment in St. Louis, Missouri, US . This leadership role is pivotal in ensuring the seamless execution of daily operations across all departments, including front desk, food and beverage, housekeeping, and events. You will be responsible for driving service excellence, managing staff performance, and optimizing operational processes to achieve and exceed guest satisfaction targets. Your passion for hospitality and commitment to delivering exceptional service will be key.

Key responsibilities include developing and implementing operational strategies, setting departmental goals, and monitoring performance against key metrics. You will manage staffing levels, conduct training and development programs for your team, and ensure adherence to all health, safety, and sanitation standards. Budget management, cost control, and revenue generation initiatives will also be a core focus of this position. You will work closely with the marketing and sales teams to develop promotions and enhance the overall brand appeal. The ability to troubleshoot operational issues effectively and implement timely solutions is critical.

The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. Extensive experience in a senior management role within the hospitality industry is required, with a minimum of 6-8 years of progressive experience. Proven experience in managing multiple operational departments and a demonstrated track record of improving guest satisfaction scores, operational efficiency, and profitability are essential. Strong leadership, communication, problem-solving, and financial management skills are a must. The ability to motivate and inspire a diverse team, coupled with excellent interpersonal skills and a guest-centric approach, is paramount. If you are a dedicated hospitality professional with a flair for operational excellence, we encourage you to apply.

**Description**
Provide knowledge, leadership, insight and direction for broking activities to ensure that clients' expectations are regularly met. This role incorporates a wide level of expertise, but always assumes the broker is capable of handling accounts independently. The size and complexity of the account can vary. More experienced brokers may be responsible for training and supervising Associate Brokers. Responsible to ensure that relevant regulatory and technical standards are met. Helps drive the broking team to achieve agreed operational and financial goals and objectives.
Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity
**The Role**
+ Orchestrate new business placement, renewals and alterations of existing coverage.
+ Develop, review and deliver presentations to secure new, and build on existing, relationships.
+ Review and evaluate information and analytics to assess and evaluate client risks to support the placement of client risks in the market.
+ Research and evaluate all solutions (insurance and otherwise) to identify and develop optimum risk solutions for clients.
+ Provide coverage and program design advice and expertise to client; perform needs and gap analysis to make recommendations regarding program improvements.
+ Build strong partnerships with a broad range of organizations and stakeholders in the market in order to secure optimum terms and conditions for clients.
+ Contribute to thought leadership and continuous process improvement of the Broking function.
+ Work closely with associates to stay on top of changes in the marketplace.
+ Oversee design and preparation of draft proposals; negotiate and finalize of carrier quotes, terms and conditions and coverage confirmations to ensure contract certainty.
+ Bind carrier quotes and review binders and coverage confirmations.
+ Request / Attend and participate in regular client and underwriter meetings.
+ Conduct program peer reviews.
+ Provide coaching to brokers in training.
**Qualifications**
**The Requirements**
- 5-12 years industry experience (real estate, hospitality and leisure industry experience preferred but not required)
- Insurance broker's P&C license required
- Strong group presentation skills (written and verbal); ability to drive complex/technical conversations
- Relationship management: customer focus, collaboration, interpersonal skills, and conflict management; demonstrates shared ownership of resolution of conflicts
- Negotiation skills: carrier and client negotiation skills; can secure concessions without damaging relationships
- Business acumen: demonstrates knowledge of industries and clients, carriers, and/or markets
- Project management: ability to effectively manage and oversee small projects
- Receptive to feedback; critical thinking and problem-solving skills; high adaptability
- Leadership skills: applies judgment in making decisions, directs and motivates others, takes lead in small groups, and promotes teamwork
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
**Compensation and Benefits**
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
**Compensation**
The base salary compensation range being offered for this role is $150,000 - $175,000 USD per year.
**Company Benefits**
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
+ **Health and Welfare Benefits:** Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
+ **Leave Benefits:** Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
+ **Retirement Benefits:** Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.
**EOE, including disability/vets**

Job Description

Job Description

CET2, LLC is looking for a customer service representative to join our team in our Florissant, Missouri office.

This person will drive customer satisfaction by fielding inquiries, qualifying applicants, and addressing pain points through excellent communication.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
 

Responsibilities :

• Manage inbound and outbound customer communications - Answer incoming calls and make outbound calls to address customer questions, requests and issues.
• Consult on customer success - Advise and assist customers to successfully complete their online applications.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate and up-to-date.
• Track interactions in CRM - Record customers interactions in internal systems for transparency, accuracy and accountability.

Requirements :

• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Computer skills: Ability to navigate multiple screens at once.
• Customer service experience is a plus
• Call Center experience is a plus
• ** While experience is a plus, it is not necessary as we have PAID on the job training!

Work Environment :  Typical call center office environment. Fast paced, high customer service demand with a great deal of people interaction.

 

~OFFERING~

• Full Time - 40 hour work week!
• $ Weekly Bonus incentives $
• 401K with Matching!
• Paid Holidays
• Paid Time Off (PTO)

Benefits:

• 401(k)
• 401(k) matching
• On-the-job training
• Paid time off
• Referral program

Shift:

• 8 hour shift
• Day shift
• Evening shift

Shift availability:

• Day Shift (Required) OR
• Night Shift (Required)

Ability to Commute: Required

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Clae Goldman Team is seeking a friendly and efficient Customer Service Representative to join our team. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. As a Customer Service Representative, you will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues. Join us and make a positive impact on the environment while helping your community.


Responsibilities

1. Handle Inquiries: Respond to customer questions and provide detailed information about our products and services.
2. Resolve Issues: Address and resolve customer complaints and issues in a timely and professional manner.
3. Maintain Records: Keep accurate and up-to-date records of customer interactions and transactions.
4. Provide Support: Assist customers with enrollment processes and
   
   guide them through our energy solutions.
5. Promote Green Energy: Educate customers about the benefits of our community solar and third-party energy solutions.

Qualifications

1. Educational Background: High school diploma/GED required; a degree in a related field is preferred.
2. Experience: Previous experience in customer service or a related field is beneficial.
3. Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members.
4. Problem-Solving Skills: Strong problem-solving skills to address and resolve customer issues.
5. Organizational Skills: Strong organizational and time management skills to handle multiple tasks and prioritize effectively.

Compensation

$60,000 - $120,000 (Annually)


About Clae Goldman Team

Clae Goldman Team specializes in providing community solar and third-party energy solutions door-to-door and retail. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. Join us and make a positive impact on the environment while helping your community.

Clae Goldman Team is seeking a friendly and efficient Customer Service Representative to join our team. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. As a Customer Service Representative, you will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues. Join us and make a positive impact on the environment while helping your community.


Responsibilities

1. Handle Inquiries: Respond to customer questions and provide detailed information about our products and services.
2. Resolve Issues: Address and resolve customer complaints and issues in a timely and professional manner.
3. Maintain Records: Keep accurate and up-to-date records of customer interactions and transactions.
4. Provide Support: Assist customers with enrollment processes and
   
   guide them through our energy solutions.
5. Promote Green Energy: Educate customers about the benefits of our community solar and third-party energy solutions.

Qualifications

1. Educational Background: High school diploma/GED required; a degree in a related field is preferred.
2. Experience: Previous experience in customer service or a related field is beneficial.
3. Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members.
4. Problem-Solving Skills: Strong problem-solving skills to address and resolve customer issues.
5. Organizational Skills: Strong organizational and time management skills to handle multiple tasks and prioritize effectively.

Compensation

$60,000 - $120,000 (Annually)


About Clae Goldman Team

Clae Goldman Team specializes in providing community solar and third-party energy solutions door-to-door and retail. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. Join us and make a positive impact on the environment while helping your community.

Clae Goldman Team is seeking a friendly and efficient Customer Service Representative to join our team. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. As a Customer Service Representative, you will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues. Join us and make a positive impact on the environment while helping your community.


Responsibilities

1. Handle Inquiries: Respond to customer questions and provide detailed information about our products and services.
2. Resolve Issues: Address and resolve customer complaints and issues in a timely and professional manner.
3. Maintain Records: Keep accurate and up-to-date records of customer interactions and transactions.
4. Provide Support: Assist customers with enrollment processes and
   
   guide them through our energy solutions.
5. Promote Green Energy: Educate customers about the benefits of our community solar and third-party energy solutions.

Qualifications

1. Educational Background: High school diploma/GED required; a degree in a related field is preferred.
2. Experience: Previous experience in customer service or a related field is beneficial.
3. Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members.
4. Problem-Solving Skills: Strong problem-solving skills to address and resolve customer issues.
5. Organizational Skills: Strong organizational and time management skills to handle multiple tasks and prioritize effectively.

Compensation

$60,000 - $120,000 (Annually)


About Clae Goldman Team

Clae Goldman Team specializes in providing community solar and third-party energy solutions door-to-door and retail. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. Join us and make a positive impact on the environment while helping your community.

Clae Goldman Team is seeking a friendly and efficient Customer Service Representative to join our team. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. As a Customer Service Representative, you will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues. Join us and make a positive impact on the environment while helping your community.


Responsibilities

1. Handle Inquiries: Respond to customer questions and provide detailed information about our products and services.
2. Resolve Issues: Address and resolve customer complaints and issues in a timely and professional manner.
3. Maintain Records: Keep accurate and up-to-date records of customer interactions and transactions.
4. Provide Support: Assist customers with enrollment processes and
   
   guide them through our energy solutions.
5. Promote Green Energy: Educate customers about the benefits of our community solar and third-party energy solutions.

Qualifications

1. Educational Background: High school diploma/GED required; a degree in a related field is preferred.
2. Experience: Previous experience in customer service or a related field is beneficial.
3. Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members.
4. Problem-Solving Skills: Strong problem-solving skills to address and resolve customer issues.
5. Organizational Skills: Strong organizational and time management skills to handle multiple tasks and prioritize effectively.

Compensation

$60,000 - $120,000 (Annually)


About Clae Goldman Team

Clae Goldman Team specializes in providing community solar and third-party energy solutions door-to-door and retail. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. Join us and make a positive impact on the environment while helping your community.

Overview:

Waterway is hiring Customer Service Associates at our Clayton location! Join our Team - Every day is an opportunity to Shine!

Ready to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks!

You'll sell premium car wash services, Clean Car Club memberships, and trendy retail items, while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied.  It's more than a job-it's a chance to grow and build a rewarding career. Ready to join a dynamic team? We can't wait to have you!

Compensation: Average is $18 per hour ($6/hr base + sales bonus).

Schedule:  Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability.

Location:  Waterway Clayton - 122 S Hanley Rd. St. Louis MO, 63105 . Other locations across St. Louis available.

What else you'll enjoy:

• People Focused Role  - love helping people? Spend your time engaging with customers and great team-mates.
• Work Culture -  Fun and active. Friendly team focused culture. Supportive managers and peers.
• Training and Experience - structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement.
• Flexible Scheduling - variable schedules built around your availability.
• Perks and Discounts - free carwashes plus fuel and retail store discounts
• Tuition Assistance Program - Continuing your education? Up to $4k/ ear in Tuition Assistance Bonus.
• Advancement and Cross Training -  highly structured promotional path. Cross training opportunities. Promote from within culture. Path to Management Development Program.

Waterway is proud to be recognized a multi-time USA Today and St. Louis Post Dispatch Top Workplace as voted by our team members!

Qualifications:

What you need:

• Be friendly and engaging! A positive attitude and a will to succeed!
• No experience required. Experience in customer service, retail, or sales preferred.

Minimum Requirements:

• Current and valid drivers’ license;
• Professional demeanor, behavior, and appearance in accordance with company policy;
• Ability to perform all essential functions safely without endangering oneself or others;
• Ability to comply with local/State health code requirements for soda fountain and food service/sales; and
• Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
• Ability to complete all required trainings/certifications required to perform any of the required functions.

Responsibilities:

What You'll Do - The Details:

• Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
• Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
  • Car Washes – identify customer needs and present complimentary solutions.
  • Clean Car Club memberships – identify customer wash frequency and needs, effectively present options and the benefits and value of membership.
  • Additional purchase options – enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
• Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to:
  • Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and,
  • Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas.
• Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management.
• Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
• Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.

Other Functions

• Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.
• Perform various transactional functions to meet customer demand and store staffing needs.
• Various other functions as identified and directed by management.

Physical Requirements:

Work Environment/Physical Demands

• Environmental – may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.
• Physical – periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.
• Vision and Hearing – Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment).
• Language – must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.
• Cognitive – perform arithmetic calculations and operate data entry devices.
• Attendance – maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.

EEO Statement:

If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department ( ). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.

Overview:

Waterway is hiring Customer Service Associates at our Richmond Heights location! Join our Team - Every day is an opportunity to Shine!

Ready to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks!

You'll sell premium car wash services, Clean Car Club memberships, and trendy retail items, while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied.  It's more than a job-it's a chance to grow and build a rewarding career. Ready to join a dynamic team? We can't wait to have you!

Compensation: Average is $19 per hour ($6/hr base + sales bonus).

Schedule:  Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability.

Location:  Waterway Richmond Heights - 1200 S. Brentwood Blvd, Richmond Heights MO, 63117 . Other locations across St. Louis available.

What else you'll enjoy:

• People Focused Role  - love helping people? Spend your time engaging with customers and great team-mates.
• Work Culture -  Fun and active. Friendly team focused culture. Supportive managers and peers.
• Training and Experience - structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement.
• Flexible Scheduling - variable schedules built around your availability.
• Perks and Discounts - free carwashes plus fuel and retail store discounts
• Tuition Assistance Program - Continuing your education? Up to $4k/ ear in Tuition Assistance Bonus.
• Advancement and Cross Training -  highly structured promotional path. Cross training opportunities. Promote from within culture. Path to Management Development Program.

Waterway is proud to be recognized a multi-time USA Today and St. Louis Post Dispatch Top Workplace as voted by our team members!

Qualifications:

What you need:

• Be friendly and engaging! A positive attitude and a will to succeed!
• No experience required. Experience in customer service, retail, or sales preferred.

Minimum Requirements:

• Current and valid drivers’ license;
• Professional demeanor, behavior, and appearance in accordance with company policy;
• Ability to perform all essential functions safely without endangering oneself or others;
• Ability to comply with local/State health code requirements for soda fountain and food service/sales; and
• Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
• Ability to complete all required trainings/certifications required to perform any of the required functions.

Responsibilities:

What You'll Do - The Details:

• Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
• Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
  • Car Washes – identify customer needs and present complimentary solutions.
  • Clean Car Club memberships – identify customer wash frequency and needs, effectively present options and the benefits and value of membership.
  • Additional purchase options – enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
• Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to:
  • Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and,
  • Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas.
• Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management.
• Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
• Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.

Other Functions

• Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.
• Perform various transactional functions to meet customer demand and store staffing needs.
• Various other functions as identified and directed by management.

Physical Requirements:

Work Environment/Physical Demands

• Environmental – may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.
• Physical – periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.
• Vision and Hearing – Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment).
• Language – must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.
• Cognitive – perform arithmetic calculations and operate data entry devices.
• Attendance – maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.

EEO Statement:

If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department ( ). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.