What Jobs are available for Hospitality in Fort Lauderdale?
Showing 188 Hospitality jobs in Fort Lauderdale
National Account Manager, Hospitality
Posted 2 days ago
Job Viewed
Job Description
The National Account Manager (NAM) is a key leader within ODP Business Solutions, responsible for developing and executing strategic account plans that drive revenue growth and ensure exceptional customer satisfaction across the assigned Hospitality portfolio. This role demands a strong combination of business acumen, negotiation skills, and the ability to collaborate effectively with internal teams.
The NAM conducts in-depth customer needs analyses to uncover business challenges and pressure points, crafting tailored solutions that address each client's unique requirements. As the primary point of accountability, the NAM provides expert guidance to the account management team supporting Hospitality member properties and property management groups. The NAM is empowered to deliver the full suite of ODP Business Solutions, actively working to establish and expand the brand's presence throughout the assigned Hospitality portfolio.
Success in this position hinges on building and nurturing strong relationships with key decision-makers and influencers, often spread across multiple locations, and skillfully navigating complex account structures involving numerous stakeholders in the purchasing process. The NAM is expected to operate both independently and collaboratively, leveraging internal resources to ensure seamless solution delivery and long-term customer satisfaction. By proactively identifying opportunities for growth and consistently exceeding client expectations, the NAM plays a vital role in strengthening the market position and reputation of ODP Business Solutions.
Additionally, the NAM is responsible for selling ODP Business Solutions to a portfolio of named accounts and prospects, diligently performing daily activities to build and maintain a robust pipeline of qualified opportunities and achieve assigned sales quotas.
**Primary Responsibilities:**
+ Engage in sales activities outside of the office, face-to-face, including, but not limited to, creating relationships with the influencers and decision makers of non-ODP Business Solutions customers and develop a clear, complete understanding of their potential business issues and needs. These relationships typically occur at the senior executive level (CEO, CFO, SVP for example). The National Account Manager will have a quota of new account revenue to achieve quarterly.
+ Network and cold call prospective customers and leads, targeting those that align with specific volume, size, and service requirements, to arrange meetings and present ODP Business Solutions as a potential vendor. Develop and present customized solutions that address the key needs and business issues of potential accounts, balancing customer requirements with the company's profitability through the creation and execution of complex pricing strategies.
+ Build and maintain strong, long-term relationships with key stakeholders at all levels within HOSPITALITY. Collaborate with internal teams (marketing, supply chain, finance, product) to deliver tailored solutions and ensure seamless execution and growth of business.
+ Enter and maintain customer information in ODP Business Solutions' CRM system on a regular basis and in a timely fashion. Further, extract customer information to create business plans, sales presentations and support strategic customer solutions. Will involve administrative maintenance and invoicing issues as necessary.
**Education and Experience:**
+ Level of Formal Education: Bachelor's degree or equivalent experience
+ Area of Study: Business Management, Business Administration, Project Management
+ Minimum Years of Experience: 5
+ Type of Experience: Outside Sales Experience
+ High Level Selling and Key Relationship Management
+ Hospitality Sales/Procurement Experience a plus
+ Technical Competencies & Information Systems:
+ Strong Microsoft Outlook, Word, Excel, Teams and PowerPoint skills
+ Salesforce
+ Orion
+ Highspot
+ SharePoint Portal Utilization
+ Regular and effective use of communication tools, such as voice mail, e-mail, PC-based products such as Word, Excel, Projects, PowerPoint, SalesForce, etc.
+ Skills & Abilities:
+ Strong sales skillset
+ Understanding of the customer relationship process, buying process and a demonstrated record of senior level customer contacts
+ A thorough grasp of professional and consultative selling skills to include a history of successful contract negotiations. The close cycle will/can range from 6-18 months and will typically involve multiple decision makers in the purchasing decision.
+ Fluid organizational agility (the ability to learn, understand and navigate an organization at the upper to lower levels).
+ Excellent communication (oral, written, and presentation) skills and be able to present complex topics (pricing or service strategies).
+ Personal comfort level when dealing with senior positioned customers in professional and social settings.
+ Language Skills: Ability to read, write, speak, and understand English.
+ Personal Attributes & Other/Preferred:
+ Must be personable and presentable at all times
+ Must be a self-starter and able to make own decisions in timely manner.
+ Able to take direction well and execute efficiently and effectively.
+ Flexible with respect to change initiatives
+ Positive and Engaging
+ Demonstrated success with operating in a highly ambiguous environment with constant change.
+ Integrity, Accountability & Trust
+ Demonstrate passion for the brand, products, services and solutions offered to our customers
+ Must possess a desire to continually develop skills and product knowledge
+ Mange by Influence
+ Attention to Detail
+ Business Acumen
+ Customer Focus
+ Drive for Results
+ Time Management
+ Interpersonal Savvy
+ Hospitality Knowledge and Experience (preferred)
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability_
**About The ODP Corporation** : The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
**Disclaimer** : The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
**Pay, Benefits & Work Schedule:** The salary range for this role is $80,000/year to $103,000/year, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button.
**How to Apply:** Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
**Application Deadline** : The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
**Equal Employment Opportunity** : The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
REQNUMBER: 96919
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Remote Hospitality Operations Manager
Posted 3 days ago
Job Viewed
Job Description
Key Responsibilities:
- Develop, implement, and monitor operational policies and procedures to ensure high standards of service and efficiency.
- Oversee daily operations, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless guest experiences.
- Manage operational budgets, control costs, and identify opportunities for revenue enhancement.
- Ensure compliance with health, safety, and sanitation regulations across all managed properties.
- Lead, train, and motivate on-site management teams to achieve operational and guest satisfaction goals.
- Conduct regular performance reviews and provide constructive feedback to property managers.
- Analyze operational data, guest feedback, and financial reports to identify trends and implement improvement strategies.
- Develop and maintain strong relationships with vendors, suppliers, and other third-party service providers.
- Oversee the implementation of new technologies and systems to streamline operations.
- Conduct virtual property inspections and audits to ensure brand standards are met.
- Collaborate with marketing and sales teams to support promotional activities and maximize occupancy.
- Resolve escalated guest complaints and operational issues efficiently and effectively.
- Stay informed about industry trends, competitor activities, and emerging best practices in hospitality management.
- Develop and manage capital expenditure plans for property improvements.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
- Minimum of 7 years of progressive experience in hospitality operations management, with a proven track record of success in hotel or resort environments.
- Strong understanding of F&B operations, front office management, and housekeeping standards.
- Excellent financial acumen, including budgeting, P&L management, and cost control.
- Demonstrated leadership and team management skills, with the ability to inspire and guide remote teams.
- Proficiency in property management systems (PMS) and other relevant hospitality software.
- Exceptional problem-solving, decision-making, and conflict-resolution abilities.
- Strong communication, presentation, and interpersonal skills.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Knowledge of health, safety, and labor regulations in the hospitality industry.
- Adaptability and resilience in a fast-paced operational environment.
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Operations Manager, Hospitality Group
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Oversee daily operations of multiple hospitality venues.
- Develop and implement operational strategies to enhance efficiency and guest satisfaction.
- Manage departmental budgets, labor costs, and inventory.
- Lead, train, and motivate on-site management and staff.
- Ensure compliance with all health, safety, and regulatory standards.
- Drive revenue generation through effective sales and marketing initiatives.
- Manage vendor relationships and procurement processes.
- Conduct regular performance evaluations and provide constructive feedback.
- Address and resolve guest complaints and operational issues promptly.
- Collaborate with executive leadership on strategic planning and business development.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hospitality operations management.
- Proven experience managing multiple locations or large-scale operations.
- Strong understanding of P&L statements and financial management.
- Excellent leadership, team-building, and interpersonal skills.
- Demonstrated ability to problem-solve and make sound decisions.
- Proficiency in property management software and Microsoft Office Suite.
- Knowledge of food and beverage, lodging, and event management.
- Flexibility to work varied shifts, including weekends and holidays.
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Lead Architectural Designer - Hospitality
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Lead the conceptual design process for large-scale hospitality projects, from schematic design through construction documents.
- Mentor and manage a team of junior architects and designers, fostering a collaborative and creative environment.
- Develop innovative and compelling design concepts that align with client vision, brand identity, and market demands.
- Prepare and present design proposals, renderings, and models to clients and stakeholders.
- Collaborate closely with clients, consultants, contractors, and other project team members.
- Ensure design quality, constructability, and adherence to project budgets and timelines.
- Oversee the development of architectural drawings, specifications, and other project documentation.
- Conduct site analysis and research relevant to project context and feasibility.
- Stay abreast of current architectural trends, materials, technologies, and sustainability practices in the hospitality sector.
- Coordinate with engineering disciplines to integrate building systems seamlessly into the design.
- Review shop drawings and submittals during the construction phase.
- Champion design excellence and innovation within the firm.
Qualifications:
- Professional degree in Architecture (B.Arch or M.Arch) from an accredited institution.
- Current Professional Architect license (RA) is required.
- Minimum of 10 years of progressive experience in architectural design, with a significant focus on hospitality projects.
- Demonstrated success in leading design teams and managing complex architectural projects.
- Exceptional design talent, creativity, and a strong portfolio showcasing high-end hospitality work.
- Proficiency in architectural design software, including AutoCAD, Revit, SketchUp, and the Adobe Creative Suite.
- Excellent understanding of building codes, zoning regulations, and construction processes.
- Strong communication, presentation, and client management skills.
- Ability to manage multiple projects concurrently and thrive in a fast-paced environment.
- Experience in sustainable design principles and certifications (e.g., LEED) is a plus.
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Senior Hospitality Operations Manager
Posted today
Job Viewed
Job Description
Responsibilities:
- Oversee daily operations of multiple hospitality venues.
- Develop and implement strategic operational plans.
- Set performance standards and monitor KPIs.
- Manage budgets, control costs, and drive profitability.
- Ensure compliance with health, safety, and service standards.
- Mentor and develop on-site management and staff.
- Enhance guest experience and satisfaction.
- Analyze financial reports and implement improvements.
- Manage vendor relationships and procurement processes.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 5+ years of progressive experience in hospitality operations management.
- Proven experience managing multiple venues or large-scale operations.
- Strong understanding of front-of-house and back-of-house operations.
- Proficiency with PMS and POS systems.
- Excellent leadership, communication, and problem-solving skills.
- Demonstrated ability to manage budgets and control costs effectively.
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Senior Pricing Analyst, Hospitality (Remote)
Posted 1 day ago
Job Viewed
Job Description
The Senior Pricing Analyst, Hospitality is responsible for delivering insightful analysis and actionable recommendations to drive fact-based decision-making within the Hospitality segment. This role involves developing and managing large-scale analytical databases, as well as building robust statistical and analytical models to support go-to-market strategies and pricing initiatives tailored to the unique needs of hospitality clients. The Senior Pricing Analyst, Hospitality also streamlines and enhances business processes by leveraging technologies such as SAS, VBA, and .Net, ensuring greater efficiency and effectiveness. In addition, this position provides strategic recommendations and comprehensive reporting, collaborating closely with cross-functional teams-including Supply Chain, Sales, Merchandising, and other Pricing teams-to optimize profitability and support the growth of the Hospitality segment.
The Pricing Analyst, Hospitality is responsible for supporting fact-based decision-making and driving profitability within the Hospitality segment.
**Primary Responsibilities:**
+ Analytical Modeling:
+ Builds and maintains robust statistical and analytical models to support go-to-market strategies and pricing initiatives specific to hospitality clients.
+ Database Management:
+ Develops and manages large-scale analytical databases to ensure accurate and timely data is available for the Hospitality segment.
+ Process Improvement:
+ Redesigns and streamlines business processes for greater efficiency, utilizing technologies such as SAS, VBA, and .Net, with a focus on hospitality operations.
+ Strategic Recommendations:
+ Provides strategic recommendations and comprehensive reporting to optimize pricing and profitability for hospitality customers.
+ Cross-Functional Collaboration:
+ Works closely with cross-functional teams-including Supply Chain, Sales, Merchandising, and other Pricing teams-to support the unique needs and growth of the Hospitality segment.
+ Segment Expertise:
+ Applies deep understanding of the Hospitality, CBFS, Textiles and MRO industry to tailor analytical solutions and recommendations that address segment-specific challenges and opportunities.
**Education and Experience:**
+ Bachelor's degree or equivalent experience
+ Preferred fields: Business, Finance, Mathematics
+ Minimum 3 years of experience in a related field
+ Experience in statistics or analytics
+ Proficient in Microsoft Office, specifically Excel
+ Experience with SQL, Snowflake, PROS, and Power BI
+ Ability to develop, implement, and optimize pricing strategies to achieve business objectives
+ Strong background in data analysis, including interpreting complex data sets and providing actionable recommendations
+ Proven track record of using pricing and analytics to drive revenue growth, margin improvement, or competitive advantage
+ Good organizational skills
+ Effective time management and multitasking abilities
+ Strong communication skills
+ Ability to work independently and in a group setting
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
**About The ODP Corporation** : The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
**Disclaimer** : The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
**Pay, Benefits & Work Schedule:** The salary range for this role is $85,700/year to $102,650/year, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button.
**How to Apply:** Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
**Application Deadline** : The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
**Equal Employment Opportunity** : The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
REQNUMBER: 96501
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Sr. Account Manager - Hospitality (Remote)
Posted 2 days ago
Job Viewed
Job Description
The Sr. Account Manager, Hospitality at ODP Business Solutions is responsible for expanding market share within the hospitality sector by traveling throughout an assigned territory to build client relationships and secure new contracts. This role focuses on increasing account penetration across hospitality product categories, collaborating with specialists to deliver tailored solutions, and ensuring customer satisfaction through responsive service and sales support. The position also involves executing pricing strategies for profitability, maintaining accurate CRM records, and contributing to sales initiatives by developing strategies and mentoring colleagues. This is a client-facing, field-based role ideal for a driven sales professional with strong relationship-building and strategic skills.
**Candidates must be local to the following region:**
+ NC, SC
**Primary Responsibilities:**
+ Responsible for traveling within the assigned territory to make sales or solicit orders or contracts. Responsible for selling within the hospitality categories, pulling in specialists as needed to support greater category penetration. This will require the employee to customarily and regularly travel within the assigned territory away from his or her regular place of business (e.g., home or business office) to meet with customers and make sales with little or no supervision.
+ Responsible for making sales or soliciting orders or contracts. This includes bids, contract negotiations and request for proposals and will be involved in re-bidding existing contracts. This also includes ensuring ODP Business Solutions can earn appropriate profitability based on customer profile in volume, size, and service requirements. This will require the development of and execution of pricing strategies and tactics. This will require the employee to customarily and regularly travel within the assigned territory away from his or her regular place of business (e.g., home or business office) to meet with customers and make sales, with little or no supervision.
+ Takes responsibility and ownership for data integrity and accuracy of work products and creative with business planning and implementing sales initiatives. Maintains customer information in ODP Business Solutions CRM.
+ Responsible for customer and company requirements and being a thought leader in developing selling strategies and training co-workers.
**Education and Experience:**
+ High School diploma or equivalent, Bachelors preferred
+ Minimum 5-7 years of experience in related field
+ Minimum of Five (5) years or more of Strategic Account Sales and/or Management experience; Eight (8) years preferred with a proven record of exceeding monthly goals at the C-Suite level.
+ Proficient in MS Office - Word, Excel, PowerPoint
+ Working knowledge of CRM tools (i.e., Salesforce.com)
+ Successful history of B2B selling to large enterprise accounts
+ Hunter mindset to existing customers and negotiate new, renewed, or amended contracts
+ Strong presentation ability required since they develop customer-centric solutions and deliver sales proposals on product features and benefits
+ Conduct tactful and mutually beneficial complex contract negotiations and conversations with C-Level executives and key decision makers
+ Ability to multitask, as well as work efficiently and effectively within required deadlines
+ The ability to learn quickly and apply that knowledge, along with the ability to work in a team environment
+ Has the aptitude to learn the product suite and the ODP 5C way
+ Ability to manage and foster change
+ Ability to customarily and regularly travel to and from assigned territory to meet with the customers.
+ Coachable, yet has an entrepreneurial spirit
+ Maintain and update databases with all required customer information in CRM
+ Meet or exceed assigned revenue goals and sales quotas within assigned module of accounts.
+ Valid driver license and safe driving record
+ Ability to read, write, speak, and understand English.
+ Strong verbal, written, and interpersonal communication skills
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
**About The ODP Corporation** : The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
**Disclaimer** : The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
**Pay, Benefits & Work Schedule:** The salary range for this role is $70,500/year to $115,000/year, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button.
**How to Apply:** Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
**Application Deadline** : The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
**Equal Employment Opportunity** : The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
REQNUMBER: 95898
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Senior Events Director - Luxury Hospitality
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Develop and manage innovative event concepts and themes aligned with the brand's luxury positioning.
- Oversee all aspects of event planning, including budgeting, vendor selection, contract negotiation, staffing, and logistics.
- Collaborate closely with clients, sales teams, and operational departments to ensure seamless event execution.
- Manage and mentor a team of event coordinators and support staff, fostering a high-performance culture.
- Develop and maintain strong relationships with key vendors, suppliers, and entertainment providers.
- Ensure all events adhere to strict quality standards, safety regulations, and budget constraints.
- Conduct post-event analysis, gather feedback, and implement improvements for future events.
- Stay ahead of industry trends, continuously seeking new ideas and opportunities to enhance the event offerings.
Qualifications: A Bachelor's degree in Hospitality Management, Event Management, Marketing, or a related field is highly desirable. A minimum of 8-10 years of progressive experience in event planning and management, with a significant focus on luxury events within the hospitality sector. Proven experience managing large-scale budgets and complex event logistics. Exceptional leadership, organizational, and problem-solving skills. Outstanding communication, negotiation, and interpersonal abilities. A keen eye for detail and a commitment to creating visually stunning and memorable experiences. Proficiency in event management software is a plus. This is a premier opportunity to shape the event landscape at a leading establishment in the vibrant city of Miami, Florida, US .
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Remote Senior Hospitality Experience Designer
Posted 3 days ago
Job Viewed
Job Description
Key Responsibilities:
- Lead the conceptualization and design of innovative hospitality guest experiences.
- Develop detailed guest journey maps and service blueprints.
- Collaborate with cross-functional teams to ensure cohesive brand experience delivery.
- Research market trends, competitor offerings, and guest preferences.
- Translate brand identity into unique and memorable guest touchpoints.
- Design and document new service standards and operational procedures.
- Create compelling concept narratives and presentations for stakeholders.
- Advise on the design of physical spaces and digital interfaces to enhance guest interaction.
- Analyze guest feedback to identify areas for experience enhancement.
- Champion a culture of service excellence and innovation within the organization.
- Bachelor's degree in Hospitality Management, Experience Design, Interior Design, Marketing, or a related field.
- 5+ years of experience in experience design, service design, or brand experience within the hospitality sector.
- Strong portfolio demonstrating successful hospitality experience design projects.
- Excellent understanding of the guest journey in hospitality.
- Proficiency in design thinking methodologies and relevant software tools.
- Exceptional creative, analytical, and problem-solving skills.
- Outstanding written, verbal, and presentation communication abilities.
- Ability to work independently and collaboratively in a remote team environment.
- Passion for travel, culture, and creating exceptional customer experiences.
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Senior Luxury Hospitality Experience Manager
Posted today
Job Viewed
Job Description
Key responsibilities include developing and refining guest journey maps, creating personalized service offerings, and identifying opportunities for service improvement. You will analyze guest feedback data to proactively address concerns and implement lasting solutions. This role also involves training and mentoring hospitality teams on best practices in customer service and experience management, ensuring brand consistency and excellence. Furthermore, you will stay abreast of industry trends, emerging technologies, and competitor strategies to maintain a competitive edge. The ideal candidate will possess a deep understanding of luxury hospitality operations and a proven track record of creating memorable guest interactions. You will work independently, manage your time effectively, and maintain clear communication channels with stakeholders across different time zones. This is an exciting opportunity to shape the future of luxury hospitality from the comfort of your own home, contributing directly to the success of our client's esteemed properties located in Miami, Florida, US .
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in luxury hospitality management, with a focus on guest experience and service excellence.
- Demonstrated success in developing and executing innovative guest experience strategies.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication, interpersonal, and presentation skills.
- Proficiency in CRM systems and guest feedback platforms.
- Ability to work autonomously and manage multiple priorities in a remote setting.
- Passion for delivering outstanding customer service and a keen eye for detail.
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