286 Hospitality jobs in Fort Mill

Our client, a leading organization in the hospitality and sponsorship industry, is seeking a dedicated and detail-oriented Hospitality Marketing Analyst to join their team. As a Hospitality Marketing Analyst, you will play a vital role in supporting external engagement sponsorships and events, ensuring seamless execution and exceptional client experiences. The ideal candidate will demonstrate strong organizational skills, adaptability, and a proactive approach to event logistics and client relations, aligning successfully within a dynamic and inclusive work environment.
**Job Title:** Hospitality Marketing Analyst
**Location:** Charlotte, NC
**Pay Range: $35 - $38/hr (Only W2)**
**What's the Job?**
+ Maintain and adhere to policies and procedures related to sponsorship hospitality events and client hosting responsibilities.
+ Coordinate event logistics, ensuring all aspects of hospitality and client engagement are executed flawlessly.
+ Utilize Micro Office experience to streamline event planning and management processes.
+ Manage ticketing and event access through Ticket Management Systems and other relevant platforms.
+ Support domestic travel arrangements, with an expectation of approximately 40% travel to various locations.
**What's Needed?**
+ Experience in event and hospitality logistics, with a focus on client-facing activities.
+ Proficiency with Ticket Management Systems and related software tools.
+ Strong attention to detail and organizational skills.
+ Ability to manage multiple tasks efficiently in a fast-paced environment.
+ Excellent communication and interpersonal skills to foster positive client relationships.
**What's in it for me?**
+ Opportunity to work in a dynamic and inclusive environment supporting high-profile sponsorship events.
+ Engagement in meaningful projects that enhance client experiences and organizational success.
+ Development of valuable skills in event logistics, client management, and hospitality operations.
+ Potential for professional growth within a reputable organization.
+ Supportive team environment that values diversity and innovation.
**Upon completion of waiting period, consultants are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Vision Plan
+ 401(k), Plus Match
+ Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Our client, a premier hospitality group renowned for its exceptional guest experiences, is seeking a creative and detail-oriented Event Manager to join their team in Charlotte, North Carolina, US . This dynamic role is responsible for conceptualizing, planning, and executing a wide range of events, from intimate gatherings to large-scale corporate functions and social celebrations. You will be the central point of contact for clients, ensuring their vision is brought to life seamlessly and exceeding expectations. The ideal candidate possesses a passion for hospitality, strong organizational skills, and a proven ability to manage multiple projects simultaneously in a fast-paced environment. You will collaborate closely with culinary, beverage, sales, and operational teams to deliver flawless events.

Key responsibilities include:

• Develop creative event concepts and proposals tailored to client needs and brand standards.
• Manage all aspects of event planning, including budgeting, vendor selection, contract negotiation, scheduling, and logistics.
• Oversee event execution on-site, ensuring smooth operation and prompt resolution of any issues.
• Serve as the primary liaison between clients and internal departments throughout the planning process and during the event.
• Develop and manage event budgets, ensuring profitability and adherence to financial targets.
• Coordinate with catering, audiovisual, entertainment, and other service providers to ensure seamless delivery.
• Conduct site inspections and provide recommendations to clients.
• Create detailed event timelines and run-of-show documents.
• Manage event staff, including temporary event support, ensuring excellent service delivery.
• Evaluate event success through client feedback and post-event analysis.
• Stay informed about industry trends and best practices in event management and hospitality.
• Build and maintain strong relationships with clients, vendors, and stakeholders.
• Promote event services and contribute to sales efforts.

The successful candidate will have a Bachelor's degree in Hospitality Management, Marketing, Communications, or a related field, or equivalent experience. A minimum of 4 years of progressive experience in event planning and management, preferably within the hospitality or luxury services sector, is required. Proven experience in managing budgets and negotiating with vendors is essential. Excellent interpersonal, communication, and presentation skills are mandatory. Strong organizational abilities, meticulous attention to detail, and the capacity to thrive under pressure are critical. Proficiency in event management software and standard office applications is expected. This role requires flexibility to work evenings, weekends, and holidays as dictated by event schedules. Our client offers a competitive salary, performance-based incentives, and opportunities for career advancement within a prestigious organization.

Description
Fun. Flexibility. Growth.

Are you looking for a fun and exciting environment, a flexible work schedule, or an opportunity for growth? Blending all of these together is the difference between a good job and a great career. Here, you will discover a balance between work life and personal life, as well amazing benefits for your health, future, family, and happiness.

Duties & Responsibilities:

• Fulfill customer food orders, by entering their order information into the point-of-sale terminal, and accurately process payments
• Provide outstanding hospitality and service to all guests
• Maintain solid product-brand knowledge to answer questions and make order suggestions to accommodate guests needs
• Maintain a safe and clean working environment by complying with procedures, rules, and regulations
• Contributing team member with ability to work as a team player
• Resolve customer complaints, provide relevant information or assistance

Perks of the Job:

• Flexible, enticing pay
• Flexible schedules and hours
• Growth opportunities

A cashier is responsible for serving our guests and our team with unparalleled hospitality to create unforgettable experiences every day! If this sounds like you, please apply today!

Requirements

• Prior experience is preferred but not required
• Flexible schedule
• Customer Service-Oriented
• Reliable transportation
• Comfortable working on your feet for full shift
• Reliable and hardworking
• Must work Saturday and Sunday

Company Information
At Biscuit Belly we're not just baking biscuits we're crafting pure buttery perfection from scratch our motto damn good biscuits and we mean it.

Waveguide
**Position Title: TECHNOLOGY/AV HOSPITALITY MANAGER**
**Salary: $8000 - $9000 / year**
Founded in 1996, Waveguide LLC is an internationally renowned independent consultant in audiovisual design, information technology design, acoustics consulting, on-site technology management and workplace data analytics. Waveguide is headquartered in Charlotte, North Carolina, with regional consulting locations in Atlanta, Los Angeles, New York, Chicago, Houston, Raleigh, Tampa and Portland.
Our award-winning designers and consultants create world-class communication environments that look as good as they perform. And our data analytics solutions empower facility managers with the resource insights they need to optimize building performance and our clients' technology investment.
Our trusted AV operations teams are among the most experienced and highly qualified in our industry. They are at our clients' side to tackle the daily technical and logistical challenges of their meetings and events so they can focus on what matters most.
At Waveguide, we build relationships. Whether it's your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how we apply our expertise to meet our clients' needs. Together, we help create strategic technology plans that reflect the way people live, learn and work. We help design efficient buildings and infrastructure that save dollars and make sense. And we design effective technology systems regular people can actually use. But we're only as good as our people.
We are seeking associates who are passionate, creative thinkers and who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients' most challenging questions.
Within Compass Group, Waveguide is part of the Eurest family that provides dining services to local, regional and national companies across the United States. Services include operating employee dining centers, on-site catering, executive dining rooms, and other managed services.
**Job Summary**
Waveguide's hospitality team believes in using technology to elevate the human connection by inspiring confidence in our client partners. The confidence our world-class audiovisual technology hospitality team inspires allows our clients to deliver events that drive engagement - the gold standard of any successful meeting. To do that, our hospitality team is guided by our HERO ethos, which ensures we observe, respect and reflect our clients' unique culture back to each attendee at all meetings and events.
Hospitality - Always listening
Excellence - Always improving
Resilience - Always flexible
Ownership- Always trusted
That's where the Technology Hospitality Manager comes in. The Technology Hospitality Manager's main role is to provide multi-site management of the hospitality service they are overseeing. Managers are by nature managing people, either on their team or a third party team working towards the delivery of a program or project. The Technology Hospitality Manager's responsibility is to ensure the onsite delivery of technology hospitality and the positive relationship with all client leadership and client frontline team members as well as establish themselves as the primary point of contact for the client onsite.
Their main focus will be to provide consistent communication with the client as well as establish and implement the Waveguide policies, standards, procedures, and guidelines across the client portfolio. They will also need to understand all business technology platforms to be able to interface and coordinate additional technical support for the client conference center locations. The Technology Hospitality Manager should have a strong base knowledge in all things audiovisual, but will primarily deal day to day with the management of the teams and team members themselves. The Technology Hospitality Manager will report to the Director, Client
Experience and will also be attending to all client sites within that client's portfolio. The Client Experience Managers at each client site will report to them. If a client site does not have a Client Experience Manager then all other Managers, Leads, Advocates, Experts and Specialists at that client's site are under their leadership and will report directly to them.
**Responsibilities**
+ Develop a weekly cadence with the Managers at all client sites
+ Develop a weekly cadence with the client managers and client stakeholders at all sites
+ Assisting the Director with all recruiting, interviewing, hiring and firing of frontline team members
+ Ensure that all AV technical requirements are met by managing and directing the efforts of each office's technical team in the execution of the technical statement of work.
+ Coordinate with Technology Advocates, Experts and Specialists.
+ Act as the technical liaison for all highly visible VIP events at the client sites.
+ Provide project management and technical consultation for special projects or system upgrades.
+ Prepare a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventative maintenance schedules is produced for the needs of the firm.
+ Prepare and manage quarterly reporting of AV support, room checks, and industry trends in partnership with Client and other vendors
+ Ensure the applications used to create trouble tickets, customer issue resolution logs, and asset management is being kept up to date and maintained as they occur.
+ Be the liaison for Waveguide to all contractors and vendors of Technology Hospitality.
+ Ensure all aspects of videoconference support including call set up, end-user training, troubleshooting, and follow through on escalation of issues are documented.
+ Provide consultation and education to all levels of Waveguide on presentation technology equipment.
+ Ensure troubleshooting of audiovisual and videoconferencing-related technology (various projectors, control systems, audio- and videoconferencing) are documented.
+ Ensure regular preventive maintenance checks (e.g., either report or address troubles such as cable management issues, safety standards noncompliance, etc.) are done and documented.
+ Coordinate within the Firm to escalate housekeeping and technical issues outside of AV and conferencing technology and applications to the appropriate department.
+ Setup and Coordinate weekly and monthly scheduled meetings with Lead Technicians.
+ Represent Technology Hospitality at all department staff meetings.
+ Maintain an understanding of current and new technology.
+ Be responsible for timesheets, PTO, backfill, HR issues, etc. unless escalation to director is required
+ Cross site coordination of services to ensure consistency across a portfolio
+ High level account management that does not include finances
+ Communicate with Director on health of account, and collaboration with director to bring any issues or new opportunities to HC/Hospitality Leadership as needed
**Preferred Qualifications**
Working knowledge of:
+ Commercial construction projects and phases
+ Construction drawingsAbility to read and apply AV line drawings
+ Ability to offer operational insights during the design phase of AV construction projects
**Required Core Competencies**
+ Ability to perform basic mathematics in a business environment
+ Working knowledge of corporate accounting
+ Familiarity with event production roles and functions
+ Strong understanding of commercial/institutional technology applications and operations, including audio systems, video display technology, unified communications, digital signage, networked signal distribution and complex automation and control
+ Ability to communicate clearly both verbally and in written form
+ Ability to absorb and understand written business communication and respond professionally and hospitably to every situation
Click here to Learn More about the Compass Story ( Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.**
**Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.**
**Associates at Waveguide are offered many fantastic benefits.**
+ Medical
+ Dental
+ Vision
+ Life Insurance/ AD
+ Disability Insurance
+ Retirement Plan
+ Paid Time Off
+ Paid Parental Leave
+ Holiday Time Off (varies by site/state)
+ Personal Leave
+ Associate Shopping Program
+ Health and Wellness Programs
+ Discount Marketplace
+ Identity Theft Protection
+ Pet Insurance
+ Commuter Benefits
+ Employee Assistance Program
+ Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( for paid time off benefits information.
**Applications are accepted on an ongoing basis.**
**Waveguide maintains a drugfree workplace.**

Our client is seeking a motivated and experienced Remote Hospitality Operations Manager to oversee and optimize the operations of our diverse portfolio of hospitality businesses from anywhere in the US. This fully remote position requires a leader who can drive efficiency, enhance guest experiences, and manage teams virtually. You will be responsible for developing and implementing operational strategies, setting performance goals, analyzing financial data to identify cost-saving opportunities, and ensuring adherence to service standards and brand guidelines. Key responsibilities include managing budgets, overseeing supply chain and inventory management, developing and executing marketing initiatives, handling customer feedback and resolution, and training and mentoring remote staff. The ideal candidate will have a proven track record in hospitality management, exceptional leadership abilities, and a deep understanding of operational best practices. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. Strong analytical and problem-solving skills, combined with excellent communication and organizational abilities, are crucial for success in this role. Experience with property management systems (PMS) and other hospitality software is a significant advantage. This is a unique opportunity to make a substantial impact on our organization's growth and success while enjoying the flexibility of a remote work environment. You will play a pivotal role in maintaining our reputation for excellence in the industry, supporting our properties nationwide.

Our client, a premier hospitality group renowned for its exceptional guest experiences, is seeking an accomplished Senior Hospitality Operations Manager to oversee the day-to-day operations of a flagship property in **Charlotte, North Carolina, US**. This role demands a leader with extensive experience in hotel management, a passion for service excellence, and a keen eye for detail. You will be responsible for ensuring seamless operations across all departments, including front desk, food and beverage, housekeeping, and events, driving guest satisfaction, and optimizing revenue.

Key responsibilities will include:

• Directing and coordinating the activities of all hotel operational departments to ensure the highest standards of service delivery.
• Developing and implementing operational strategies to enhance guest satisfaction, loyalty, and positive reviews.
• Managing departmental budgets, controlling costs, and maximizing profitability while upholding service quality.
• Overseeing staffing, training, and performance management for all operational teams, fostering a positive and motivated work environment.
• Ensuring compliance with all health, safety, and sanitation regulations and standards.
• Implementing and maintaining operational best practices to streamline workflows and improve efficiency.
• Collaborating with the sales and marketing teams to develop and execute strategies for revenue generation and occupancy maximization.
• Managing vendor relationships and procurement processes for operational supplies and services.
• Conducting regular inspections of facilities and services to ensure consistency and quality.
• Handling guest complaints and service recovery issues with professionalism and efficiency.
• Developing and implementing training programs for staff to enhance service skills and product knowledge.
• Analyzing operational performance data and implementing action plans for continuous improvement.
• Leading emergency response procedures and ensuring the safety and security of guests and staff.
• Staying informed about industry trends and competitor activities to maintain a competitive edge.

We are looking for candidates with a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 6 years of progressive experience in hotel operations management, with a proven track record of success in a similar capacity. Extensive knowledge of hotel operations, including F&B, Rooms Division, and event management. Strong financial management skills, including budgeting, forecasting, and cost control. Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams. Demonstrated ability to problem-solve and make effective decisions under pressure. Familiarity with Property Management Systems (PMS) and other relevant hotel technology. This is a vital role for a seasoned professional looking to make a significant impact in the vibrant hospitality scene of **Charlotte, North Carolina, US**.

Our client is looking for a visionary Remote Hospitality Experience Designer to conceptualize and craft exceptional guest journeys across their portfolio of properties. This fully remote role requires a creative mind with a profound understanding of the hospitality industry and a passion for delivering unparalleled customer satisfaction. You will be responsible for designing innovative service standards, enhancing guest touchpoints, and developing unique experiences that differentiate our client in the competitive market. Your work will span from initial concept development to the execution and refinement of these experiences, all managed remotely.

Key Responsibilities:

• Design end-to-end guest experiences that align with brand values and strategic objectives.
• Develop innovative service concepts and operational protocols for various hospitality sectors, including hotels, resorts, and exclusive venues.
• Map current guest journeys and identify opportunities for improvement and enhancement.
• Create immersive and memorable experiences that cater to diverse guest demographics and preferences.
• Collaborate with cross-functional teams including marketing, operations, and technology to ensure seamless integration of designed experiences.
• Utilize user research, data analytics, and industry trend analysis to inform design decisions.
• Develop compelling presentations and narrative frameworks to communicate design concepts to stakeholders.
• Oversee the pilot testing and implementation of new guest experience initiatives.
• Stay current with emerging trends in hospitality, technology, and design thinking.

Qualifications:

• Bachelor's degree in Hospitality Management, Service Design, Industrial Design, Marketing, or a related field.
• Minimum of 5 years of experience in hospitality management, service design, or guest experience development.
• Proven track record of designing and implementing successful hospitality experiences.
• Strong understanding of user-centered design principles and methodologies.
• Excellent research, analytical, and creative problem-solving skills.
• Proficiency in design thinking frameworks and prototyping tools.
• Outstanding presentation and communication skills, with the ability to convey complex ideas effectively to a remote audience.
• Demonstrated ability to work independently, manage time effectively, and collaborate productively in a remote environment.
• Passion for travel, culture, and delivering exceptional service.
• Experience with luxury hospitality brands is a plus.

This is an exceptional opportunity to shape the future of hospitality experiences from anywhere in the world, contributing directly to our client's success.

Our client, a distinguished leader in the hospitality sector, is seeking a creative and detail-oriented Event Manager to orchestrate exceptional experiences for their clientele in Charlotte, North Carolina, US . This role demands a passion for creating memorable events, from intimate gatherings to large-scale functions, ensuring flawless execution and exceeding client expectations. You will be responsible for all aspects of event planning, coordination, and on-site management, working closely with clients to understand their vision and bring it to life. This is a remote-friendly position with the understanding that significant on-site presence will be required during events and client meetings.

Key Responsibilities:

• Oversee the planning and execution of a wide range of events, including corporate functions, weddings, and social gatherings.
• Liaise directly with clients to conceptualize, plan, and deliver events that meet their objectives and budget.
• Develop detailed event proposals, timelines, and floor plans.
• Coordinate with vendors, caterers, and other service providers to ensure seamless event execution.
• Manage event budgets, ensuring profitability and cost-effectiveness.
• Conduct site visits and client consultations to understand specific needs and preferences.
• Oversee on-site event management, ensuring smooth operations and guest satisfaction.
• Troubleshoot any issues that arise during events promptly and effectively.
• Stay updated on industry trends, innovations, and best practices in event management.
• Manage and develop relationships with key clients and partners.
• Collaborate with internal teams to ensure cohesive service delivery.

Qualifications:

• Bachelor's degree in Hospitality Management, Marketing, Communications, or a related field.
• Minimum of 5 years of experience in event planning and management, preferably within luxury hospitality.
• Proven track record of successfully managing diverse events from conception to completion.
• Exceptional organizational, time management, and multitasking skills.
• Strong understanding of event logistics, production, and vendor management.
• Excellent communication, negotiation, and interpersonal abilities.
• Proficiency in event management software and MS Office Suite.
• Creative thinking and problem-solving skills.
• Ability to work flexible hours, including evenings and weekends, as dictated by event schedules.
• A passion for creating exceptional guest experiences and a keen eye for detail.

This is an outstanding opportunity to shape unique events and contribute to a prestigious brand in the hospitality industry.

Our client, a fast-growing online travel agency specializing in curated experiences, is looking for a highly motivated and detail-oriented Remote Hospitality Experience Manager to revolutionize how customers interact with their travel bookings. This fully remote position is ideal for an individual passionate about guest satisfaction and adept at leveraging digital tools to enhance the travel journey. You will be instrumental in developing and implementing strategies that ensure an unparalleled experience for our users, from initial booking to post-trip engagement, all conducted from the comfort of your home office.

Responsibilities:

• Design and implement innovative customer experience strategies across all touchpoints of the travel booking process.
• Monitor and analyze customer feedback from various channels (reviews, surveys, social media) to identify areas for improvement.
• Develop and manage online content, including destination guides, travel tips, and service updates, to enhance customer engagement and provide valuable information.
• Coordinate with partner hotels, tour operators, and transportation providers to ensure seamless service delivery and resolve any guest issues promptly.
• Create and manage online resources and FAQs to empower customers with self-service options.
• Utilize CRM and other digital platforms to track customer interactions and manage service requests.
• Develop training materials and conduct remote training sessions for customer support staff on service standards and best practices.
• Collaborate with marketing teams to align customer experience initiatives with promotional campaigns.
• Proactively identify potential service disruptions and implement contingency plans to minimize customer impact.
• Contribute to the development of new digital tools and features that enhance the overall travel experience.
• Stay abreast of industry trends in hospitality and customer experience technology.

Qualifications:

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• 5+ years of experience in hospitality management, customer experience, or a similar role, preferably with a focus on online or digital services.
• Proven ability to design and execute customer-centric strategies.
• Excellent understanding of customer service principles and best practices.
• Strong analytical and problem-solving skills, with the ability to interpret data and feedback effectively.
• Proficiency with CRM software, project management tools, and online communication platforms (e.g., Slack, Zoom, Google Workspace).
• Exceptional written and verbal communication skills, with the ability to engage effectively with a remote team and diverse customer base.
• Experience in content creation and management for online platforms.
• Self-motivated, organized, and able to manage time effectively in a remote work environment.
• A passion for travel and creating memorable experiences for others.
• Demonstrated ability to work independently and collaboratively in a virtual setting.