573 Hospitality jobs in Framingham

• Guide the guest experience from start to finish while enthusiastically representing ES Hospitality as a brand
• Seek to make meaningful connections with guests and to create memorable dining experiences
• Commit to continuous development of food, wine, beer, spirits and service knowledge
• Possess a strong work ethic
• Have full weekend availability

Sonder (NASDAQ: SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service all delivered through a single, beautifully integrated experience.

Our properties are located in the world's most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay from self check-in to 24/7 support making every detail of travel easier, more flexible, and more inspiring.

In 2024, we announced a strategic partnership with Marriott International, bringing Sonder properties to Marriott.com and the Marriott Bonvoy app. This integration connects our inventory and front of house and back of house systems with the world's largest travel loyalty platform unlocking exciting new possibilities for our guests and employees.

Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand and we're building something that's reshaping the future of travel.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It's the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

Our Front Desk Hospitality Agents are the face of Sonder and live our leadership principle "Extend Hospitality to All." This versatile role is perfect for anyone who loves interacting with guests, creatively solving problems, and is committed to delivering exceptional guest service. At Sonder, we believe that guest satisfaction is paramount, and our Front Desk Hospitality Agents play a crucial role in delivering memorable stays for our guests. If you're ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we'd love to hear from you!

The Opportunity

1. Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.
2. Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.
3. Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
4. Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
5. Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.
6. Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues; Support multiple Sonder properties throughout the local market, as required.
7. Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.
8. In markets where applicable you will also be required to; set up the breakfast buffet and tables, help serve and take care of the breakfast and to respect HACCP.

Who We Look For

• Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
• Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels.
• Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to "get it done" for our guests.
• Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.
• Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team.
• Flexible schedule and open to working evenings, weekends, and holidays.
• Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.
• Proficiency in languages other than English is an asset.
• This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available).

Pay: $19/hr.

Benefits

We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. For eligible employees, benefits may include:

• Competitive compensation
• Medical, dental and vision insurance (where applicable)
• Flexible vacation
• Wellness and volunteering days
• Annual free credits and discounts to stay in Sonders
• Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

Learn More About Sonder

• Corporate Responsibility & Sustainability
• Data Privacy Policy
• Blog: Sonder Stories
• Instagram: @sonderstays

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder's Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to

It's fun to work at a company where people truly believe in what they are doing!

Job Description:
We are seeking a dynamic, solutions-oriented Site Manager responsible for overseeing the daily operations of a small team in a fast-paced, high-level Boston law firm. Working manager and staff provide elevated concierge-style hospitality support, catered event support, and general office services. General office services include printing, mail distribution, and reception relief. The Site Manager is responsible for smooth, efficient, and professional support of all client meetings and events, and hospitality tasks. Will also be responsible for the supervision of all employees at the site, including recruiting, training, scheduling, payrolling, counseling, and development of their professional skills. This individual must bring a confident, collaborative leadership style and the ability to earn trust and respect from both their team and the client. The ideal candidate is someone who thrives under pressure, communicates with clarity and professionalism, and brings a proactive, "ownership" mentality to their work. Success in this role requires the ability to navigate high expectations and shifting priorities with grace, while maintaining strong service standards and a positive, composed presence.

Essential Job Responsibilities

• Lead and manage a team providing high-quality office and hospitality services
• Build positive relationships with client stakeholders, earning confidence through responsiveness, insight, and professionalism
• Anticipate client needs and offer thoughtful, well-communicated solutions that align with their goals
• Foster a culture of accountability, respect, and high performance among staff
• Implement operational improvements and resolve challenges quickly and diplomatically
• Serve as the go-to on-site leader, balancing assertiveness with tact
• Serves as the principal liaison between EPIQ, the client's administration, and the site employees.
• Hires, trains, manages, and evaluates all personnel assigned to the site.
• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring excessive overtime.
• Recruits and interviews potential EPIQ candidates for available positions at the site.
• Compiles, collects, and reports all data necessary to provide the client with monthly management reports.
• Displays high ethical standards, integrity, work ethic, and loyalty.
• Provides excellent client elevated concierge-style hospitality support to all end-users at the site.

• Bachelor's Degree preferred or equivalent years of directly relevant work experience.
• A minimum of 5 years of client service-oriented experience in the hospitality field or setting.
• Proven success as a customer service manager; strong guest-focused mentality and proven ability to inspire hospitality teams to deliver consistently high-quality guest service while operating independently.
• Ability to function with a high level of patience, tact, and diplomacy in handling any complaint and/or situation.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Working knowledge of Microsoft products including but not limited to Outlook, PowerPoint, Word, and Excel.
• Understanding of Event Management Systems (EMS) and Property Management System (PMS) programs.
• Able to speak clearly so listeners understand; identify and understand the speech of another person.
• Demonstrate excellent organizational skills, communication skills, and problem-solving skills.
• Strong initiative required; ability to work independently with minimal direct supervision.
• Flexibility to adjust work schedule to manage client events as needed, including some evenings and/or weekends.
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Site Manager - Office Services & Hospitality page is loaded

It's fun to work at a company where people truly believe in what theyare doing!

Job Description:

Essential Job Responsibilities

• Lead and manage a team providing high-quality office and hospitality services

• Build positive relationships with client stakeholders, earning confidence through responsiveness, insight, and professionalism

• Anticipate client needs and offer thoughtful, well-communicated solutions that align with their goals

• Foster a culture of accountability, respect, and high performance among staff

• Implement operational improvements and resolve challenges quickly and diplomatically

• Serve as the go-to on-site leader, balancing assertiveness with tact

• Serves as the principal liaison between EPIQ, the clients administration, and the site employees.

• Hires, trains, manages, and evaluates all personnel assigned to the site.

• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring excessive overtime.

• Recruits and interviews potential EPIQ candidates for available positions at the site.

• Compiles, collects, and reports all data necessary to provide the client with monthly management reports.

• Displays high ethical standards, integrity, work ethic, and loyalty.

• Provides excellent client elevated concierge-style hospitality support to all end-users at the site.

Job Requirements

• Bachelors Degree preferred or equivalent years of directly relevant work experience.

• A minimum of 5 years of client service-oriented experience in the hospitality field or setting.

• Proven success as a customer service manager; strong guest-focused mentality and proven ability to inspire hospitality teams to deliver consistently high-quality guest service while operating independently.

• Ability to function with a high level of patience, tact, and diplomacy in handling any complaint and/or situation.

• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).

• Working knowledge of Microsoft products including but not limited to Outlook, PowerPoint, Word, and Excel.

• Understanding of Event Management Systems (EMS) and Property Management System (PMS) programs.

• Able to speak clearly so listeners understand; identify and understand the speech of another person.

• Demonstrate excellent organizational skills, communication skills, and problem-solving skills.

• Strong initiative required; ability to work independently with minimal direct supervision.

• Flexibility to adjust work schedule to manage client events as needed, including some evenings and/or weekends.

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is 62,764 to 86,531 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be highly dependent upon the individual's location, skills, experience and qualifications.

#INDHP

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiqs policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individuals race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiqs policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiqs subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world.

We strive for a cohesive, collaborative environment that focuses on group achievement.

With over 8 000 associates worldwide, Epiq operates in 19 countries and over 80 global locations .

Pay $68300.00 - $8100.00 / year

Location Norwood/Massachusetts

Employment type Full-Time

Req#: 13289 Overview

FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.

Summary: Under limited supervision and guidance of the Manager of Real Estate Accounting, this position performs routine and non-routine accounting activities related to the hotel and conference center operations of Hobbs Brook Real Estate (HBRE). As the on-site accounting liaison for the hotel operations, this position is responsible for the day-to-day activities impacting the general ledger including account balancing, ledger reconciliation, reporting, and discrepancy resolution.

Schedule & Location: This position is 100% on-site in Norwood, MA Monday through Friday.

Responsibilities
• Perform daily and monthly accounting activities.
• Maintain an organized set of detailed records and files to document financial transactions.
• Review all vendor invoices for proper coding and timely processing.
• Manage all incoming cash received at the hotel and reconcile daily cash deposits.
• Process issuance and reimbursement of petty cash.
• Report and process commissions to travel agencies.
• Reconcile and submit all documentation to franchisor for revenue reimbursements.
• Monitor and reconcile daily hotel receivables and process conference center invoicing.
• Research and respond to all billing inquiries and folio requests, credit card disputes and refunds in a timely manner.
• Review daily reports generated by night auditors for errors, omissions, transpositions and problem-solve any discrepancies.
• Review and reconcile general ledger accounts.
• Process sales and use tax payments.
• Process event payments and advance deposits.
• Prepare journal entries and monthly accruals as needed.
• Assist with monthly closing and financial reporting.
• Ensure all expenses, receipts and other transactions for the accounting period have been accurately processed.
• Collaborate with the hotel and conference center General Manager on the analysis of expense variances.
• Reconcile all aging accounts.
• Prepare and review monthly variance reports.
• Ensure accuracy and completion on a timely basis.
• Support and augment hotel and conference center operations.
• Assist in the preparation of budgets and reforecasts.
• Provide accounting assistance to hotel and conference center General Manager and operations staff.
• Respond to financial questions and concerns to meet business needs.
• Maintain constant communication with internal and external associates to facilitate resolution of disputes regarding payment and billing discrepancies.
• Provide operations and financial visibility to corporate office.
• Work closely with Front Office, Sales, Food and Beverage, and other operations teams to verify proper procedures are adhered to.
• Responsible for reporting any potential regulatory and financial inconsistencies to the hotel and conference center General Manager and Property Accounting Manager.
• Position may also help the accounting functions of the real estate portfolios, including special projects and ad hoc requests.
Qualifications

Required Education: Associates degree in accounting, business, or finance

Highly Preferred Education: Bachelors degree in accounting, business, or finance

Required Work Experience: 3 - 5 years of related work experience is required in general accounting or financial reporting

Highly Preferred Work Experience: Hospitality accounting work experience is highly preferred

Required Skills:

• Knowledge of general accounting principles and practices.
• Working knowledge of hotel property management systems, hotel accounting systems and hotel sales systems.
• Ability to perform tasks independently and accurately.
• Solid organizational skills with the ability to handle multiple tasks.
• Strong interpersonal, problem solving and planning skills.
• Ability to work in a routine, deadline-driven environment.
• Proficient in Microsoft Office applications.

Highly Preferred Skills:

• Lightspeed or other hotel property management systems, Elavon, IMS, Amadeus experience preferred.

The hiring range for this position is 68,300- 98,100. The final salary offer will vary based on individual education, skills, and experience. The position is eligible to participate in FM Globals comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.

FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

Eurest

• We are hiring immediately for a full time HOSPITALITY UNIT LEAD position.
• Location : Capital One Cafe - 711 Boylston Street, Boston, MA 02116. Note: online applications accepted only .
• Schedule : Full time schedule; days and hours may vary. Open availability required and flexibility to travel to other cafes as needed. More details upon interview.
• Requirement : Must be employed with Capital One Cafe for a minimum of 1 year. Hospitality program Champion!
• Perks: Opportunity to become a brand ambassador, and the opportunity to travel to other sites and train new hires!
• *Internal Employee Referral Bonus Available
• Pay Range : $23.00 per hour to $24.00 per hour.

We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1410788.

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions:

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Eurest is recognized worldwide for standards of service and excellence within the foodservice industry. Embracing an ownership mindset, Eurest leverages global resources, promotes a local presence and enriches the communities we serve. The Eurest Promise, connect with people, inspire through food, create solutions, and live our promise, is exemplified throughout our organization. Eurest is proud to serve the world's most respected successful corporations, including many of the Fortune 500.

Job Summary

Summary: Coordinates activities of other food-service employees. Creates an enjoyable dining experience for customers, staff and visitors.

Essential Duties and Responsibilities:

• Provides quality customer service by providing one-on-one attention to detail.
• Oversees and participates in the preparation and service of food and beverage items in accordance with company standards for presentation, sanitation, safety and portion control.
• Helps plan menus.
• Ensures timely, efficient meal service; supervises serving of meals.
• Responds to customer complaints in person at the time of the complaint and via email for electronic complaints.
• Trains employees; assigns and coordinates work of employees to promote efficiency and excellence in food and service.
• Determines work procedures, prepares work schedules and expedites work flow.
• Uses proper systems for completion of required daily/weekly/monthly reports such as inventory-cash reports-production records, payroll and time- keeping.
• Responsible for proper cash handling as established by the Food Accounting Manual (deposits - petty cash - change funds).
• Orders food and other necessary supplies from approved sources or purveyors.
• Directs and participates in the overall sanitation and safety of the facility and employees in accordance with company standards and government regulations.
• Develops sanitation schedule and ensures food-service employees adhere to the schedule for cleaning of kitchen and dining area and washing of kitchen utensils and equipment.
• Issues written and oral instructions.
• Help select and orient employees; oversees staff training in areas of responsibility.
• Performs other duties as assigned.