35 Hospitality jobs in Grand Ronde

**Job Description**
Oracle is leading the digital revolution. We are empowering nearly half a million businesses across the globe to turn untapped potential into real business value. You will connect the biggest enterprises of today with the tools to compete in the digital economy of tomorrow.
Join us to work with the largest customers in their industries. You will get the opportunity to build creative solutions for them tackle the business challenges that stand in the way of their growth and success!
Oracle is a fast-paced, collaborative environment passionate about crafting customer success. We offer the most comprehensive, cloud-based technology. At Oracle, learning is constant. We develop our workforce through training, mentoring and internal mobility opportunities to help everyone succeed and achieve their aspirations.
Be an integral part of the exciting transformation to the cloud by identifying, progressing, and closing opportunities in marque customers.
**What You'll Bring**
Your passion, knowledge, and customer-centricity will help us become the number one cloud company in the world. We also look for:
+ You have experience selling to the C-suite, engineering and DevOps
+ You have an entrepreneurial spirit, and thrive in a dynamic environment
+ You are creative
+ You excel in a team-selling environment
+ You are driven
+ You have deep experience selling SaaS, IaaS, PaaS, Database
+ You are familiar with open source and other cloud tools (Dockers, Kubernetes, Terraform, Linux, Java)
+ You are solutions-oriented
+ You are inventive
+ You are results-oriented
+ You have a track-record of success selling complex solutions and exceeding expectations
+ You are committed to continuous learning
+ You are confident
A career at Oracle is defined by you. We give you the freedom-and the skills-to write your own success story. Whatever avenue you go down, you'll gain priceless learning experiences and be supported to do your best work.
**Responsibilities**
**What You will Do**
+ You will understand what motivates customers to buy and what drives the industry to grow faster and know how to tap into those needs in an effective way
+ You will be responsible for encouraging long-term strategic relationships within select high profile enterprise accounts
+ You will develop a robust qualified pipeline and handle strategic and customer centric account planning, crafting, owning and forecasting
+ You will be the trusted advisor and influencer in winning customer decisions to buy, architect and adopt Oracle solutions
+ You will work across the Oracle ecosystems and our technology partners to transform customer organizations and build enduring capabilities.
+ Nurture client relationships by building trust, partnership and an emotional connection to the Oracle brand and team
+ Gain access and build relationships with key executives, C-level leaders and decision makers.
+ Master and share the "why Oracle story" that represents the value we provide to customers with our unified, multi-pillar offerings.
+ Build and execute key sales and business development initiatives to improve awareness of Oracle OCI and increase sales pipeline.
+ Successfully prospect into your assigned accounts to discover and develop viable selling opportunities.
+ Initiate and manage sophisticated sales cycles, using the support and strengths of key internal partners (Pre-Sales, Product Management, Executives and Industry Global Business Units to name a few).
+ Travel as required, as this role may be a virtual position.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $97,800 to $185,100 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 45/55.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
Oracle is leading the digital revolution. We are empowering nearly half a million businesses across the globe to turn untapped potential into real business value. You will connect the biggest enterprises of today with the tools to compete in the digital economy of tomorrow.
Join us to work with the largest customers in their industries. You will get the opportunity to build creative solutions for them tackle the business challenges that stand in the way of their growth and success!
Oracle is a fast-paced, collaborative environment passionate about crafting customer success. We offer the most comprehensive, cloud-based technology. At Oracle, learning is constant. We develop our workforce through training, mentoring and internal mobility opportunities to help everyone succeed and achieve their aspirations.
Be an integral part of the exciting transformation to the cloud by identifying, progressing, and closing opportunities in marque customers.
**What You'll Bring**
Your passion, knowledge, and customer-centricity will help us become the number one cloud company in the world. We also look for:
+ You have experience selling to the C-suite, engineering and DevOps
+ You have an entrepreneurial spirit, and thrive in a dynamic environment
+ You are creative
+ You excel in a team-selling environment
+ You are driven
+ You have deep experience selling SaaS, IaaS, PaaS, Database
+ You are familiar with open source and other cloud tools (Dockers, Kubernetes, Terraform, Linux, Java)
+ You are solutions-oriented
+ You are inventive
+ You are results-oriented
+ You have a track-record of success selling complex solutions and exceeding expectations
+ You are committed to continuous learning
+ You are confident
A career at Oracle is defined by you. We give you the freedom-and the skills-to write your own success story. Whatever avenue you go down, you'll gain priceless learning experiences and be supported to do your best work.
**Responsibilities**
**What You will Do**
+ You will understand what motivates customers to buy and what drives the industry to grow faster and know how to tap into those needs in an effective way
+ You will be responsible for encouraging long-term strategic relationships within select high profile enterprise accounts
+ You will develop a robust qualified pipeline and handle strategic and customer centric account planning, crafting, owning and forecasting
+ You will be the trusted advisor and influencer in winning customer decisions to buy, architect and adopt Oracle solutions
+ You will work across the Oracle ecosystems and our technology partners to transform customer organizations and build enduring capabilities.
+ Nurture client relationships by building trust, partnership and an emotional connection to the Oracle brand and team
+ Gain access and build relationships with key executives, C-level leaders and decision makers.
+ Master and share the "why Oracle story" that represents the value we provide to customers with our unified, multi-pillar offerings.
+ Build and execute key sales and business development initiatives to improve awareness of Oracle OCI and increase sales pipeline.
+ Successfully prospect into your assigned accounts to discover and develop viable selling opportunities.
+ Initiate and manage sophisticated sales cycles, using the support and strengths of key internal partners (Pre-Sales, Product Management, Executives and Industry Global Business Units to name a few).
+ Travel as required, as this role may be a virtual position.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $97,800 to $185,100 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 45/55.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
**Do you thrive on designing secure, scalable cloud solutions? Are you passionate about helping businesses leverage the power of Oracle Cloud Infrastructure (OCI)?** If so, then this Cloud Solutions Architect (CSA) role might be the perfect fit for you!
**About the Role:** As a Cloud Solutions Architect, you will play a pivotal role in our team, designing, implementing, and optimizing cloud solutions on OCI for our clients. You'll be the bridge between business needs and technical realities, translating client goals into secure, high-performing OCI architectures.
**Key Responsibilities:**
+ **Solution Architecture:** Design comprehensive, end-to-end solutions on OCI that align with client requirements. Ensure your designs prioritize scalability, reliability, security, and performance.
+ **Customer Engagement:** Collaborate closely with clients to understand their business objectives, technical needs, and constraints. Provide expert guidance on OCI's capabilities and best practices to help them achieve their goals.
+ **Technical Leadership:** Lead the technical design and implementation of OCI solutions, providing direction and mentorship to technical teams throughout the project lifecycle.
+ **Cloud Migration:** Assess existing on-premises or cloud-based infrastructure and applications. Develop comprehensive migration strategies and execute plans to seamlessly transition them to OCI.
+ **Infrastructure as Code (IaC):** Implement IaC practices using tools like Terraform to automate the provisioning and management of OCI resources, ensuring consistency and efficiency.
+ **Security and Compliance:** Ensure OCI solutions meet industry-standard security and compliance requirements. Implement robust security controls, encryption, and access management measures.
+ **Performance Optimization:** Continuously identify opportunities to optimize OCI solutions for performance, cost, and resource utilization. Leverage native OCI services and features to achieve optimal results.
+ **Monitoring and Troubleshooting:** Implement effective monitoring, logging, and alerting solutions on OCI to proactively identify and address performance issues and security threats.
Career Level - IC4
**Responsibilities**
**Qualifications:**
+ Proven experience as a cloud architect or a similar role (5+ years)
+ Strong understanding of cloud design principles, including security, scalability, and performance
+ Experience with Infrastructure as Code (IaC) tools like Terraform
+ Excellent communication, collaboration, and presentation skills
+ Ability to translate business needs into technical solutions
+ In-depth knowledge of Oracle Cloud Infrastructure (OCI) services and capabilities a plus!
**We are looking to fill roles on multiple teams, including:**
+ Cloud Native
+ ISV
+ Communications, Media, & Gaming
+ Government & Education
+ Manufacturing & Transportation
+ Retail
+ Services & Hospitality
+ Energy & Utilities
+ Financial Services
+ Healthcare
+ Strategic Accounts/Pursuits
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $113,100 to $185,100 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 70/30.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
**Enterprise Technical Account Manager - Restaurants/Hospitality**
**Location: MD, DC or VA**
**Travel: Up to 25%**
**About the Role**
Are you passionate about technology **and** great customer experiences? As an Enterprise Technical Account Manager, you'll be the trusted partner for our Hospitality clients - ensuring they're getting maximum value from our solutions every single day. You'll blend technical expertise with exceptional relationship skills to keep our clients happy, engaged, and ahead of the game.
**What You'll Do**
+ Be the **go-to technical expert** and advisor for your portfolio of clients.
+ Drive adoption of our industry-leading Hospitality solutions with smart, proactive guidance.
+ Troubleshoot complex technical issues and partner with product and consulting teams to deliver fast, effective solutions.
+ Build rock-solid relationships by truly understanding each client's goals and tailoring support to meet them.
+ Recommend best practices and new features to help clients work smarter and stay competitive.
**What We're Looking For**
+ Solid experience as a Technical Account Manager, Technical Support Engineer, or similar client-facing tech role.
+ **Experience with SIMPHONY POS (OPERA PMS is an added bonus)**
+ A strong grasp of software systems, IT infrastructure, and troubleshooting - you know your way around tech stacks.
+ Excellent communicator and relationship builder - you connect easily with both technical and non-technical people.
+ Proven ability to juggle multiple accounts and priorities in a fast-paced environment.
+ Experience in the **Food & Beverage or Hospitality industry** is a huge plus - extra points if you've worked on the operations side!
**Why You'll Love This Role**
? **Impact** - Your expertise helps global Hospitality brands deliver seamless service to guests worldwide.
? **Growth** - You'll sharpen your technical and client management skills alongside some of the best in the industry.
? **Collaboration** - Join a supportive team that values innovation, knowledge sharing, and celebrating wins together.
? **Great perks** - Competitive pay, comprehensive benefits, and room to grow your career.
**Ready to make an impact where technology meets world-class guest experiences? Apply today and let's redefine Hospitality together!**
**Responsibilities**
**Key Responsibilities:**
+ Be the **trusted technical advisor** and first point of contact for your assigned clients, ensuring they always feel supported and informed.
+ Champion the successful adoption of our solutions by delivering expert guidance, proactive insights, and hands-on troubleshooting when needed.
+ Partner closely with product and consulting teams to tackle technical challenges quickly and deliver seamless, high-quality solutions.
+ Build and nurture strong client relationships by deeply understanding each customer's unique goals, operations, and success metrics.
+ Provide personalized recommendations and best practices to help clients maximize product value, streamline operations, and deliver outstanding guest experiences.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $45.43 to $5.63 per hour; from: 94,500 to 178,100 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 65/35 - 80/20.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Company :**
Highmark Inc.
**Job Description :**
**JOB SUMMARY**
This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement.
**ESSENTIAL RESPONSIBILITIES**
+ Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.
+ Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.
+ Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.
+ Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.
+ Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.
+ Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.
+ Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.
+ Other duties as assigned or requested.
**EDUCATION**
**Required**
+ High School Diploma/GED
**Substitutions**
+ None
**Preferred**
+ None
**EXPERIENCE**
**Required**
+ 1-3 years experience in customer service or call center environment
**Preferred**
+ None
**LICENSES or CERTIFICATIONS**
**Required**
+ None
**Preferred**
+ None
**SKILLS**
+ Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter
+ Regardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skills
+ Multi-tasks with a high level of efficiency yet treats every customer as the most important during the interaction so as not to leave the customer with a hurried impression
+ Ability to ask effective probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with customers, using verbal clues and system tools to develop tailored recommendations for the customer
+ Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training
+ Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes
**LANGUAGE REQUIREMENT (Other than English)?**
None
**Travel Requirement**
0% - 25%
**PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS**
**Position Type**
Office-based
Teaches/Trains others regularly
Rarely
Travels regularly from the office to various work sites or from site-to-site
Does Not Apply
Works primarily out-of-the office selling products/services (Sales employees)
Does Not Apply
Physical Work Site Required
No
Lifting up to 10 pounds
Rarely
Lifting 10 to 25 pound
Rarely
Lifting 25 to 50 pounds
Rarely
**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._
**_Compliance Requirement:_** _This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._
_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._
_Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._
**Pay Range Minimum:**
$19.27
**Pay Range Maximum:**
$26.88
_Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J266463

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary:**
Health Concierge -Customer Service Representative is the face of Aetna to provide targeted, personalized service based on a holistic view of the member, benefits, health information, and through engagement. Handles customer service inquiries and problems via telephone, internet, web-chat or written correspondence. Engages, consults and educates members based upon the member's unique needs, preferences and understanding of Aetna plans, tools and resources to help guide the members along a clear path to care. Utilizes resources to assist customers in understanding components of the Aetna products including claims, accumulators, usage and balances, and cost sharing.
+ Answers questions and resolves issues as a "single-point-of-contact" based on phone calls, plan sponsors, PSS/ISO, members and providers.
+ Provides customized interaction based on customer preference and individualized needs, creating an emotional connection with our members by understanding and engaging the member to the fullest.
+ Fully understands the member's needs by building a trusting and caring relationship with the member. Anticipates customer needs.
+ Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc.
+ Uses customer service threshold framework to make financial decisions to resolve member issues.
+ Educates and assists customers on various elements of benefit plan information and available services created to enhance the overall customer service experience with the company (i.e., assistance with member self-service tools, Consultation Opportunities - Simple Steps, Cost of Care Tools, Natural Alternatives Program, etc.).
+ Utilizes all relevant information to effectively influence member engagement.
+ Takes immediate action when confronted with a problem or made aware of a situation.
+ Takes ownership of each customer contact to resolve their issues and connect them with additional services as appropriate.
+ Identifies member needs beyond the initial inquiry by answering the unasked questions.
+ Resolves issues without or with limited management intervention.
+ Provides education to members to support them in managing their health.
+ Responds quickly to meet customer needs and resolve problems while avoiding over-committing.
+ Other activities may include providing claim status information, benefit coverage interpretations, and explaining plan eligibility.
+ Processes claim referrals, new claim hand-offs, and escalates issues as appropriate through the system for grievances and appeals.
+ Initiates out-reach/welcome calls to ensure constituents expectations are met or exceeded.
+ Identifies trends and any emerging customer service issues and works to develop solutions to address potential problems and/or plan features of interest as an approach to improve understanding of benefit plans and increase post-enrollment member satisfaction.
+ Partners with other departments to deliver client specific presentations.
+ Coordinates efforts both internally and across departments to successfully resolve service issues and develop process improvement intended to enhance the overall delivery of service.
+ Works collaboratively with colleagues to deliver the best customer experience Seeks to understand the customer, including circumstances, problems, expectations and needs.
+ Asks probing questions to identify the underlying customer needs.
+ Appropriately transitions conversations to explore possibilities for extending customer interactions.
+ Guides members to the appropriate health resource Offers alternatives where appropriate.
+ Acts with the best interest of customer in mind and central to all interactions.
+ Collaborates with colleagues and co-workers to deliver a world class customer experience.
+ Documents and tracks all contacts, events, and outcomes with clients using appropriate systems and processes
**Required Qualifications**
+ Customer Service experiences in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
+ Must reside in Pacific Standard Time Zone.
**Preferred Qualifications**
+ Effective organizational skills and ability to manage multiple tasks.
+ Effective communication skills, both verbal and written.
**Education**
High School Diploma or equivalent work experience.
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**The hours listed below are the required availability for this role. Please only apply if you can meet these schedule requirements.**
Shift Flexibility:
Monday: -
Tuesday: -
Wednesday: -
Thursday: -
Friday: -
Saturday: -
Sunday: -
Weekend Shift Frequency:
**Language**
**Pay Range**
The typical pay range for this role is:
$17.00 - $31.30
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 08/14/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Job Description
**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Description
**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

**Job Title:** Experienced Technical Support Representative
**Job Description:** We are seeking a skilled and customer-focused **Technical Support Representative** to join our **Onity Support** team. This **on-site position** in Salem, Oregon, involves providing technical assistance for Onity hospitality and commercial products while ensuring excellent customer satisfaction.
**Compensation:**
+ **Hourly Pay Rate:** $18.00/hr.
+ **Schedule:** Full-time (40 hours/week) with potential for overtime.
+ **Hours of Operation:** 5:00 AM - 7:00 PM, seven days a week.
**Key Responsibilities:**
+ Experience in setting up hardware and software systems, basic reading and editing SQL scripts; experience working with databases (scripts, queries, stored procedures, QA) preferable.
+ Ability to follow and read wiring diagrams with AC conversion to DC, and grounding principles.
+ Provide electronic product and application end users with operational and technical assistance. Determine call resolution and log calls. Generate product replacement orders and troubleshoot and resolve customer technical issues.
+ Provide technical support via telephone, and/or email to end users and administrators of Onity hospitality and/or commercial products and systems in a timely and effective manner, while projecting a courteous and professional image.
+ Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications. Apply established customer satisfaction skills to resolve issues with end users and create a positive image. Follow call-handling procedures to assure uniform support within the goals of the department.
+ Meet call handling, volume and productivity goals in an inbound call center environment. Performs other duties as required or assigned.
+ Support of additional skillsets, projects and opportunities may be available.
+ Attendance and punctuality are essential functions of the position.
**Required Qualifications:**
+ Minimum of one year of Technical Support/Call Center/Help Desk experience.
+ Basic IP Networking required.
+ PC systems knowledge required (Windows 7-10) or Basic SQL Database reading and editing preferred.
+ Must be able to work weekends and evenings.
+ Excellent listening skills and ability to assess and respond to customers' needs.
+ Must be able to effectively communicate with customers via telephone.
+ Detail-oriented with the ability to keep accurate records of communication with customers.
+ Ability to rapidly learn and assimilate new technologies.
**Why Join Us?**
This role offers an opportunity to develop technical skills and provide exceptional support in a collaborative, professional environment. If you are detail-oriented, reliable, and passionate about technology, we encourage you to apply today!
**About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.