96 Hospitality jobs in Hempstead

• Oversee and optimize operational processes across multiple hospitality venues.
• Develop and implement strategic plans to enhance guest satisfaction and operational efficiency.
• Manage and mentor property-level management teams, fostering a culture of excellence.
• Monitor financial performance, including budgeting, forecasting, and cost control.
• Ensure adherence to all health, safety, and regulatory standards.
• Lead initiatives for service improvement, staff development, and guest loyalty programs.
• Collaborate with marketing and sales teams to support business objectives.
• Manage relationships with key vendors and suppliers.
• Conduct regular operational audits and recommend corrective actions.
• Stay abreast of industry trends and emerging technologies in hospitality.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• 7+ years of progressive experience in hospitality operations management, with a strong focus on hotel or resort operations.
• Proven experience managing multiple properties or large-scale operations.
• In-depth knowledge of hotel operations, F&B, event management, and guest services.
• Strong financial management and P&L responsibility experience.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in hospitality management software and remote collaboration tools.
• Ability to thrive in a fully remote work environment and manage a dispersed team effectively.

• Analyzing current operational processes across various hospitality sectors (hotels, resorts, F&B) to identify areas for improvement.
• Developing and recommending innovative operational strategies to enhance guest experience and service delivery.
• Conducting market research and competitive analysis to identify emerging trends and opportunities.
• Creating detailed business cases and implementation plans for new operational initiatives.
• Collaborating with property-level management teams to ensure successful rollout and adoption of strategies.
• Measuring and reporting on the impact of implemented strategies on key performance indicators (e.g., revenue, guest satisfaction, operational costs).
• Developing and maintaining relationships with technology vendors and industry partners.
• Leading cross-functional project teams to drive strategic initiatives forward.
• Creating training materials and facilitating knowledge sharing sessions for operational teams.
• Forecasting future operational needs and recommending resource allocation.
• Ensuring alignment of operational strategies with the company's brand standards and objectives.

• Bachelor's degree in Hospitality Management, Business Administration, Operations Management, or a related field. Master's degree preferred.
• Minimum of 10 years of progressive experience in hospitality operations management, with a significant focus on strategy development and implementation.
• Demonstrated success in driving operational improvements and achieving measurable business outcomes.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent understanding of hotel operations, F&B management, and customer service principles.
• Proficiency in data analysis and performance metrics reporting.
• Exceptional written and verbal communication skills, with the ability to present complex ideas persuasively.
• Proven ability to lead projects and collaborate effectively with diverse teams in a remote setting.
• Familiarity with hospitality technology solutions (PMS, POS, CRM) is highly desirable.
• A proactive, forward-thinking approach to problem-solving and innovation.

• Plan, manage, and execute all operational aspects of various events, ensuring adherence to client briefs and company standards.
• Coordinate with sales and catering teams to develop event layouts, staffing plans, and logistical requirements.
• Manage relationships with external vendors, including florists, AV technicians, entertainment, and transportation providers.
• Oversee venue setup, breakdown, and adherence to safety regulations.
• Develop and manage event budgets, ensuring cost-effectiveness and profitability.
• Supervise on-site event staff, providing clear direction and leadership during events.
• Conduct pre-event briefings and post-event debriefings with team members and clients.
• Troubleshoot and resolve any issues that arise during events in a calm and efficient manner.
• Maintain inventory of event supplies and equipment.
• Continuously seek opportunities to enhance the event experience and operational efficiency.

• Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field.
• Minimum of 5 years of experience in event operations management, preferably within luxury hotels, resorts, or high-end event venues.
• Proven track record of successfully managing a wide range of events.
• Strong understanding of F&B operations, AV, and venue logistics.
• Excellent organizational, time management, and multitasking abilities.
• Proficiency in event management software and Microsoft Office Suite.
• Strong negotiation and vendor management skills.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work under pressure and maintain a professional demeanor in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as required by event schedules.

• Develop and implement strategies to enhance the overall guest experience, ensuring service standards align with luxury hospitality expectations.
• Oversee and manage guest feedback systems, analyzing reviews and surveys to identify areas for improvement.
• Train and mentor staff on best practices for guest interaction, service recovery, and creating personalized experiences.
• Proactively address and resolve guest issues and complaints, turning potentially negative situations into positive outcomes.
• Collaborate with various departments, including front desk, food and beverage, and housekeeping, to ensure cohesive service delivery.
• Develop and maintain guest profiles and preferences to facilitate personalized service.
• Implement innovative initiatives to elevate the guest journey and create unique, memorable moments.
• Monitor industry trends and competitor activities to maintain a competitive edge in guest experience.
• Develop and manage the budget for guest experience initiatives.
• Create and deliver engaging training programs for new and existing staff focused on service excellence.
• Champion a culture of continuous improvement and guest-centricity within the organization.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• 5+ years of progressive experience in guest services, front office management, or a similar role within the hospitality industry, preferably in luxury settings.
• Demonstrated success in developing and implementing guest satisfaction programs.
• Exceptional interpersonal, communication, and problem-solving skills.
• Proficiency in using property management systems (PMS) and guest feedback platforms.
• A strong understanding of the luxury market and discerning guest expectations.
• Ability to think creatively and implement innovative service solutions.
• Strong leadership and team-building capabilities.
• Proven ability to handle stressful situations with poise and professionalism.
• Flexibility to work non-traditional hours as needed to oversee operations.
• Experience working effectively in a fully remote team environment.

• Oversee the day-to-day operations of the global customer support and service departments, ensuring efficient and effective service delivery.
• Develop and implement strategies to enhance customer satisfaction, loyalty, and retention.
• Manage, mentor, and inspire a diverse team of support professionals, fostering a culture of excellence and continuous improvement.
• Define key performance indicators (KPIs) and operational metrics, monitoring performance and driving improvements.
• Collaborate closely with product development, sales, and marketing teams to ensure alignment and optimal customer experience.
• Lead initiatives to improve operational efficiency, streamline processes, and leverage technology.
• Develop and manage departmental budgets, ensuring financial objectives are met.
• Create and maintain comprehensive training programs for new and existing team members.
• Act as a key escalation point for complex customer issues, providing timely and effective resolutions.
• Analyze customer feedback and operational data to identify trends, opportunities, and areas for enhancement.
• Ensure adherence to all company policies, procedures, and service level agreements (SLAs).
• Drive innovation in customer service delivery through the exploration and implementation of new tools and technologies.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. An MBA or advanced degree is a plus.
• Minimum of 8 years of progressive experience in hospitality operations management, with a significant focus on customer service and support leadership.
• Proven experience managing remote or distributed teams effectively.
• Demonstrated success in scaling operations and customer support functions.
• Deep understanding of hospitality industry trends, technologies, and best practices.
• Exceptional leadership, coaching, and team-building skills.
• Strong strategic thinking, problem-solving, and decision-making abilities.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency in CRM software and customer support platforms.
• Experience in budget management and financial oversight.
• Ability to thrive in a fast-paced, dynamic, and remote work environment.

• Develop and implement strategies to enhance overall guest satisfaction and loyalty.
• Monitor and analyze guest feedback from various sources (reviews, surveys, social media).
• Proactively identify and resolve guest issues and concerns to ensure a positive resolution.
• Develop and deliver comprehensive training programs for customer-facing staff on service excellence.
• Collaborate with hotel operations teams to ensure seamless guest experiences.
• Identify trends and opportunities for service improvement and innovation.
• Create and maintain service standards and operational guidelines.
• Act as a brand ambassador, upholding the highest standards of customer service.
• Manage online reputation and respond to guest reviews and comments.
• Analyze guest data to inform strategic decisions and personalize experiences.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• 5+ years of progressive experience in hospitality management, with a strong focus on guest experience or customer service.
• Demonstrated success in developing and implementing guest satisfaction programs.
• Excellent understanding of the hospitality industry and best practices in customer service.
• Proficiency in analyzing guest feedback and data to drive improvements.
• Strong training and facilitation skills, with experience in remote or virtual training.
• Exceptional communication, interpersonal, and conflict-resolution skills.
• Proven ability to manage multiple priorities and work independently in a remote setting.
• Experience with hotel management software and online review platforms.
• Passion for delivering outstanding service and creating memorable guest experiences.

• Bachelor's degree in Hospitality Management, Business Administration, Communications, or a related field.
• 5+ years of experience in a guest-facing role within the hospitality, travel, or luxury services industry.
• Demonstrated passion for exceptional customer service and a deep understanding of guest experience principles.
• Proven ability to manage online reputation and social media engagement.
• Excellent written and verbal communication skills, with a talent for empathetic and persuasive communication.
• Strong problem-solving and conflict-resolution skills.
• Proficiency in CRM systems, help desk software, and common digital communication tools.
• Ability to work independently and manage time effectively in a remote setting.
• Experience developing training materials or protocols is a plus.

• Conceptualize, plan, and execute a wide range of events, including corporate functions, social gatherings, weddings, and exclusive parties.
• Develop detailed event timelines, budgets, and logistical plans, ensuring seamless execution.
• Source, negotiate with, and manage relationships with third-party vendors, including caterers, decorators, entertainers, and AV providers.
• Oversee venue setup, ensuring adherence to design concepts and client specifications.
• Manage on-site event logistics, including staffing, guest flow, and crisis management.
• Develop and maintain strong relationships with clients, understanding their vision and ensuring satisfaction.
• Conduct post-event evaluations, gathering feedback and identifying areas for improvement.
• Stay abreast of industry trends, emerging concepts, and best practices in luxury event management.
• Collaborate with internal marketing and sales teams to promote event services.
• Manage and mentor junior event staff, fostering a culture of excellence and teamwork.
• Ensure all events comply with health, safety, and licensing regulations.
• Prepare comprehensive event proposals and presentations for potential clients.

• Bachelor's degree in Hospitality Management, Event Management, Marketing, or a related field.
• Minimum of 5 years of progressive experience in event planning and management, preferably within the luxury hospitality or high-end catering sector.
• Demonstrated success in managing complex events from conception to completion.
• Exceptional organizational, project management, and time management skills.
• Strong negotiation and vendor management abilities.
• Excellent interpersonal and communication skills, with a professional demeanor.
• Proficiency in event management software and Microsoft Office Suite.
• Ability to work flexible hours, including evenings and weekends, as required by event schedules.
• A creative flair and a passion for delivering exceptional guest experiences.

Build a strong Foundation both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed!

We offer the following:

• A commitment to promote from within
• Training and mentorship programs
• Tuition reimbursement and scholarship opportunities
• Reward and recognition culture
• Competitive Pay
• Flexible schedules- day, night and evening shifts
• Free meal each shift
• Eligibility to accrue paid vacation time
• Career advancement and professional development opportunities
• Medical benefits
• Health and Wellness programs
• 401K plan with 6% match
• PERKS! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• KFC Foundation Programs include FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!

• Interaction with customers: receiving orders, processing sales and monies and managing customer issues.
• Preparation of products.
• Maintaining quality of product.
• Monitoring all service equipment.
• Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), Unloading, stocking and maintaining required inventory level.
• Champions recognition and motivation efforts

• Must be at least 16 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 50 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Complete training certification
• Enthusiasm and willingness to learn
• Team player
• Commitment to customer satisfaction
• Strong work ethic