153 Hospitality jobs in Jacksonville

Our client is seeking a seasoned and dynamic Director of Hospitality Operations to lead their burgeoning operations from a fully remote capacity. This role is ideal for a strategic leader with extensive experience in the hospitality sector who can drive operational excellence, enhance guest experiences, and manage P&Ls across multiple properties or divisions. You will be instrumental in developing and implementing best practices, optimizing service delivery, and ensuring the financial success of the hospitality ventures. This position requires exceptional leadership, a deep understanding of service standards, and a passion for the industry.

Responsibilities:

• Oversee all operational aspects of the hospitality portfolio, ensuring the delivery of exceptional guest experiences.
• Develop and implement strategic operational plans to achieve business objectives and enhance profitability.
• Manage P&Ls for various hospitality units, controlling costs and maximizing revenue.
• Set high standards for service quality, operational efficiency, and guest satisfaction across all locations.
• Lead, mentor, and develop a team of hospitality professionals, fostering a positive and productive work environment.
• Develop and execute training programs to ensure staff proficiency in service standards and operational procedures.
• Monitor market trends and competitor activities to identify opportunities for growth and innovation.
• Ensure compliance with all health, safety, and hygiene regulations.
• Collaborate with marketing, sales, and finance departments to align operational strategies with overall business goals.
• Oversee vendor relationships and manage procurement for operational supplies and services.
• Implement and refine standard operating procedures (SOPs) to ensure consistency and quality.
• Conduct regular performance reviews and provide constructive feedback to direct reports.
• Develop and manage budgets for operational expenses and capital expenditures.
• Drive initiatives for continuous improvement in guest services and operational efficiency.
• Represent the company at industry events and build strong relationships with stakeholders.
• Manage crisis situations effectively and ensure swift resolution.
• Utilize data analytics to inform decision-making and improve operational outcomes.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree or MBA is preferred.
• Minimum of 8-10 years of progressive experience in hospitality operations management, with a significant portion in leadership roles.
• Proven track record of successfully managing multiple hospitality properties or large-scale operations.
• Strong understanding of hotel/restaurant operations, F&B, front office, and housekeeping management.
• Expertise in financial management, P&L responsibility, and revenue optimization strategies.
• Exceptional leadership, communication, and interpersonal skills.
• Demonstrated ability to develop and motivate teams.
• Experience with hospitality management software and systems (e.g., PMS, POS).
• Knowledge of current trends and best practices in the hospitality industry.
• Ability to think strategically and implement effective operational solutions.
• Strong problem-solving and decision-making capabilities.
• Adaptability and ability to thrive in a remote work environment.

Our client, a cutting-edge event management company specializing in immersive virtual experiences, is seeking an innovative and highly organized Virtual Event Hospitality Manager to lead their remote team. This position is entirely remote and requires a creative individual with a passion for delivering exceptional guest experiences in the digital realm. You will be responsible for conceptualizing, planning, and executing the hospitality elements of virtual events, ensuring attendees feel engaged, valued, and well-cared for. This includes managing virtual gifting programs, coordinating digital entertainment, overseeing interactive sessions, and developing strategies to foster community and networking among participants. Your role will involve working closely with event producers, marketing teams, and technology providers to integrate hospitality seamlessly into the overall event flow. The ideal candidate will have a strong background in hospitality management, event planning, or customer experience, with a proven ability to adapt these skills to a virtual setting. You will need to be a proactive problem-solver, adept at leveraging technology to create memorable experiences, and possess outstanding communication and interpersonal skills to connect with a global audience. If you are a visionary leader with a talent for crafting engaging virtual environments and ensuring attendee satisfaction from anywhere, we want to hear from you. This role is crucial in differentiating our virtual events and creating lasting impressions. You will be at the forefront of designing the future of event hospitality. Responsibilities:

• Design and implement comprehensive hospitality strategies for virtual events.
• Develop and manage virtual attendee engagement initiatives, including digital amenities and interactive elements.
• Coordinate the logistics of virtual gifting and curated experience packages for attendees.
• Liaise with vendors for entertainment, digital content, and other hospitality-related services.
• Collaborate with event production teams to ensure a smooth and engaging virtual experience.
• Develop communication plans to inform attendees about hospitality offerings and schedules.
• Monitor attendee feedback and make real-time adjustments to enhance the experience.
• Analyze event data to measure the effectiveness of hospitality initiatives and identify areas for improvement.
• Stay abreast of emerging trends and technologies in virtual events and attendee engagement.
• Manage budgets for virtual hospitality components.
• Foster a positive and welcoming atmosphere for all virtual event participants.

Qualifications:

• Bachelor's degree in Hospitality Management, Event Management, Marketing, Communications, or a related field.
• Minimum of 5 years of experience in hospitality, event planning, or customer experience management.
• Proven experience in conceptualizing and executing engaging experiences for clients or attendees.
• Demonstrated ability to adapt traditional hospitality principles to a virtual environment.
• Excellent understanding of virtual event platforms and technologies.
• Strong project management, organizational, and time management skills.
• Exceptional communication, interpersonal, and presentation skills.
• Creative thinking and a passion for innovative problem-solving.
• Ability to work independently and collaboratively in a remote team setting.
• Experience with budget management and vendor relations.

Our client, a prestigious international hospitality group, is seeking a highly analytical and strategic Senior Hospitality Revenue Manager to join their remote-first team. This crucial role will be responsible for optimizing revenue generation across multiple properties by implementing sophisticated pricing and inventory management strategies. The ideal candidate will possess a deep understanding of the hospitality industry, advanced revenue management principles, and a proven ability to leverage data analytics and forecasting tools to drive profitability. Responsibilities include developing and executing dynamic pricing strategies, managing room inventory across various distribution channels, and conducting competitive market analysis. You will work closely with property management teams, marketing departments, and sales teams to align revenue strategies with overall business objectives. A strong command of hotel revenue management systems (RMS), property management systems (PMS), and data visualization tools is essential. The successful candidate will demonstrate exceptional analytical skills, a proactive approach to problem-solving, and outstanding communication abilities, as this role is fully remote and requires effective collaboration with dispersed teams. This is an exciting opportunity for a seasoned revenue management professional to make a significant impact on the financial performance of a leading hospitality brand and advance their career in a flexible, remote environment. Our client offers a competitive salary, a comprehensive benefits package, and opportunities for professional growth.
Key Responsibilities:

• Develop and implement comprehensive revenue management strategies to maximize room revenue.
• Conduct daily analysis of demand, market trends, and competitor pricing.
• Optimize pricing and inventory controls across all distribution channels (OTAs, GDS, direct bookings).
• Develop accurate short-term and long-term demand forecasts.
• Collaborate with marketing and sales teams to execute promotional strategies.
• Manage relationships with third-party distribution partners.
• Prepare regular performance reports and present findings to senior management.
• Identify opportunities for incremental revenue through ancillary services and upselling.
• Train and mentor property-level revenue management staff.
• Stay abreast of industry best practices and technological advancements in revenue management.

Our client, a globally recognized leader in luxury hospitality, is seeking a highly analytical and strategic Revenue Manager to join their fully remote corporate team. This pivotal role is responsible for optimizing revenue generation across multiple high-end properties by developing and implementing effective pricing and inventory management strategies. The ideal candidate will possess a deep understanding of the hospitality industry, with a proven ability to forecast demand, analyze market trends, and identify opportunities for revenue enhancement. You will work closely with property-level management, sales, and marketing teams to ensure alignment with overall business objectives and brand standards. Key responsibilities include developing and executing dynamic pricing strategies, managing room inventory across various distribution channels, and conducting competitive analysis. You will also be responsible for creating detailed revenue reports, identifying key performance indicators (KPIs), and providing actionable insights to drive informed decision-making. Proficiency in revenue management systems (RMS), property management systems (PMS), and data analysis tools is required. A Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field is essential, along with a minimum of 5 years of experience in revenue management within the luxury hotel sector. Exceptional analytical, quantitative, and problem-solving skills are necessary. Strong communication and presentation abilities are crucial for effectively conveying complex data and strategic recommendations to stakeholders at all levels. This is a unique opportunity to shape revenue strategies for a prestigious portfolio of properties from a remote setting. If you are a data-driven revenue professional with a passion for luxury hospitality and a commitment to maximizing profitability, we invite you to apply.

Must reside in the state(s) specified above. This position is only open to residents in the state(s) specified above.
Candidates must be within a comfortable driving distance of our facility to be considered.
New Braunfels, TX - **1511 Common St, New Braunfels, TX 78130**
Jacksonville, FL - **9000 Southside Blvd, Jacksonville, Florida 32256**
**Preferred Qualifications**
+ Proven experience leading leaders (i.e., managing Inside Sales Managers or equivalent), with a strong track record of driving performance across distributed sales teams.
+ Understanding of Inside Sales operations, preferably within B2B or distribution environments serving the multifamily or property management industry preferred.
+ Demonstrated ability to develop and execute strategic sales plans that align with corporate goals and drive measurable revenue growth.
+ Skilled in leveraging data and CRM tools to monitor KPIs, forecast accurately, and guide performance-based decision-making.
+ Experience leading change management initiatives and implementing sales process improvements.
+ Adept at coaching and developing leaders, fostering a high-performance culture with a focus on accountability, engagement, and succession planning.
+ Familiarity with multifamily customer needs and buying behaviors, including property management, maintenance, and procurement dynamics.
+ Excellent communication, executive presence, and stakeholder management skills, with a focus on influencing across levels.
**Job Summary**
Responsible for managing the day-to-day operations of the inside sales function. Provide high level customer service while maximizing sales and gross profit. Ensure customers receive prompt and efficient service. Maintain profitability through report analysis, identification of trends, issue resolution and implementing solutions.
**Major Tasks, Responsibilities, and Key Accountabilities**
+ Oversees the research and preparation of sales orders and quotes for customers according to specifications and information provided. Provides reliable information regarding product specifications, product suitability, pricing and availability.
+ Creates, supports, tracks, and measures all inside sales initiatives. Develops sales and delivery plans for the inside sales team.
+ Reports on sales metrics and implements process improvements. Prepares monthly, quarterly and annual sales forecasts.
+ Utilizes customer feedback to generate opportunities to sell additional products and services to the customer. Researches and discovers methods to increase customer engagement. Attends product knowledge meetings and workshops.
+ Partners with marketing and merchandising to ensure brand consistency and increase sales. Administers guidelines for consistent upselling and quoting
+ Assists staff with problem resolution related to customer service, product availability, price, warranties and product delivery.
+ Manages the inside sales team to foster talent development and team engagement.
+ Observes and evaluates performance of staff, provides instruction and assigns duties.
**Nature and Scope**
+ Solutions require analysis and investigation.
+ Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience. May recommend/make decisions regarding new programs/initiatives that have significant impact to the business and carry consequences in unsuccessful endeavors.
+ Manages a larger team or multiple small teams through direction of subordinate management and/or supervisory staff.
**Work Environment**
+ Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
+ Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
+ Typically requires overnight travel 20% to 50% of the time.
**Education and Experience**
+ Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.
**Our Goals for Diversity, Equity, and Inclusion**
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
**Equal Employment Opportunity**
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

Our client is seeking a passionate and experienced Senior Remote Hospitality Experience Manager to revolutionize guest services from the comfort of their home office. This fully remote position is crucial for enhancing the overall guest journey across all digital touchpoints and ensuring exceptional service delivery. You will be responsible for designing and implementing innovative strategies to elevate guest satisfaction, streamline operational processes, and foster brand loyalty. This role requires a proactive individual with a deep understanding of the hospitality industry, excellent communication skills, and a proven ability to manage remote teams and initiatives effectively.

Key Responsibilities:

• Develop and execute a comprehensive strategy for enhancing the remote guest experience, focusing on digital interactions and support.
• Analyze guest feedback and operational data to identify areas for improvement and implement targeted solutions.
• Design and optimize customer journey maps, ensuring seamless and personalized interactions across all platforms.
• Lead and mentor a team of remote guest service representatives and experience specialists.
• Develop training programs and resources to ensure the team consistently delivers high-quality service.
• Collaborate with technology and marketing teams to implement new guest-facing tools and features.
• Establish and monitor key performance indicators (KPIs) for guest satisfaction, response times, and service efficiency.
• Manage online reputation and address customer concerns promptly and effectively across review sites and social media.
• Stay informed about industry best practices and emerging trends in hospitality and customer experience management.
• Create and maintain detailed documentation of processes, policies, and best practices for remote operations.
• Proactively identify and mitigate potential issues that could negatively impact the guest experience.
• Champion a culture of service excellence and continuous improvement within the remote team.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 6 years of experience in hospitality management, with a significant focus on guest experience, customer service, or operations.
• Proven experience in managing remote teams and implementing successful remote work strategies.
• Strong understanding of online reputation management, CRM systems, and guest feedback platforms.
• Excellent analytical and problem-solving skills, with the ability to interpret data and drive actionable insights.
• Exceptional communication, interpersonal, and presentation skills, especially in a virtual environment.
• Proficiency in project management and experience with customer service software.
• Demonstrated ability to develop and implement successful service improvement initiatives.
• A passion for delivering outstanding guest experiences and a customer-centric mindset.
• Self-motivated, highly organized, and able to work independently with minimal supervision.
• Comfortable and equipped for a dedicated home office setup.

This is a unique opportunity to shape the future of hospitality service in a cutting-edge, remote-first environment.

Our client, a premier provider of virtual and experiential hospitality services, is looking for a highly motivated and experienced Senior Hospitality Operations Manager to lead their remote operational teams. This fully remote position is critical for ensuring exceptional guest experiences and seamless service delivery across a diverse portfolio of events and hospitality solutions managed entirely online. You will oversee the operational strategies, performance management, and continuous improvement initiatives for distributed teams. The ideal candidate will possess a strong background in hospitality management, extensive experience in operations leadership, and a demonstrated ability to manage and motivate remote staff effectively. This role requires exceptional organizational skills, a deep understanding of customer service excellence, and a proactive approach to problem-solving in a virtual environment.

Responsibilities:

• Develop and implement operational strategies to ensure high standards of service delivery across all virtual hospitality experiences.
• Oversee the day-to-day operations of remote teams, including customer support, event coordination, and service execution.
• Manage performance metrics, analyze operational data, and identify areas for improvement.
• Implement best practices in customer service, quality assurance, and operational efficiency.
• Train, mentor, and coach remote staff to foster a culture of excellence and continuous learning.
• Develop and maintain standard operating procedures (SOPs) for all operational functions.
• Collaborate with other departments, such as marketing, sales, and technology, to ensure cohesive service delivery.
• Manage budgets and resources effectively to achieve operational goals.
• Address and resolve escalated customer issues with professionalism and efficiency.
• Stay abreast of industry trends and innovations in hospitality and virtual experiences.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of experience in hospitality operations management, with a significant focus on leading remote teams or virtual operations.
• Proven track record of successfully managing operational teams and driving service excellence.
• Strong understanding of customer service principles and best practices.
• Experience with operations management software, CRM systems, and remote collaboration tools.
• Excellent leadership, communication, problem-solving, and decision-making skills.
• Ability to thrive in a fast-paced, fully remote work environment and manage multiple priorities effectively.
• Strong analytical skills and the ability to interpret performance data.
• A passion for creating memorable guest experiences is essential for this role.

This is a unique opportunity to lead and innovate in the evolving landscape of hospitality services. Join our client and be a key player in delivering world-class virtual hospitality experiences.

Our client, a leading innovator in the hospitality sector, is looking for an experienced and dynamic Senior Hospitality Operations Manager to join their fully remote team. This position offers an unparalleled opportunity to lead and optimize operational strategies from anywhere in the US. The ideal candidate will possess a deep understanding of hotel, restaurant, or event management, with a proven ability to drive efficiency, enhance guest satisfaction, and manage budgets effectively. You will be responsible for developing and implementing operational policies, procedures, and best practices across multiple locations or divisions, ensuring seamless service delivery and adherence to brand standards. This role demands exceptional leadership, strategic thinking, and strong analytical skills. You will oversee daily operations, manage performance metrics, and identify areas for improvement through data analysis and team collaboration. Key responsibilities include developing operational plans, managing resources, optimizing workflows, and fostering a culture of excellence and continuous improvement within the teams you support. The ability to communicate effectively and build strong relationships with remote teams and stakeholders is paramount. We are seeking a candidate who is highly organized, results-oriented, and passionate about delivering exceptional guest experiences. Experience with hospitality technology platforms and a strong understanding of P&L management are essential. This is a remote-first position, requiring self-discipline, excellent time management, and the ability to work autonomously while contributing to a cohesive and productive virtual team environment. Your role will be critical in maintaining high standards of service and operational performance across the organization, contributing significantly to its reputation and profitability. The **Jacksonville, Florida, US** based company offers a flexible and modern approach to management, prioritizing outcomes and employee well-being. A Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 7 years of progressive operational management experience in the hospitality industry, is required.

Our client, a distinguished leader in the hospitality and tourism sector, is seeking an accomplished Senior Event Manager to join their dynamic, fully remote team. This is a pivotal role for an experienced professional adept at conceptualizing, planning, executing, and overseeing a wide range of sophisticated events, from intimate corporate gatherings to large-scale conferences and celebrations. You will be responsible for managing all aspects of event logistics, including venue selection, vendor management, budget control, timeline adherence, and on-site execution. The Senior Event Manager will collaborate closely with clients to understand their vision and objectives, ensuring that every event is tailored to their specific needs and delivers an exceptional experience. This role requires a keen eye for detail, creative problem-solving skills, and the ability to anticipate and mitigate potential challenges. You will lead a team of event coordinators and support staff, fostering a collaborative and high-performance environment. Strong negotiation skills with vendors and suppliers are essential to ensure cost-effectiveness and quality. The ideal candidate will possess extensive knowledge of current event trends, entertainment, catering, and audiovisual technologies. This position offers the flexibility to manage events remotely, coordinate with diverse teams, and impact the success of high-profile engagements. If you are a results-oriented, highly organized, and creative event professional with a passion for delivering unforgettable experiences, we invite you to apply. Join a respected organization at the forefront of the hospitality and tourism industry.

Responsibilities:

• Lead the planning, execution, and management of diverse events from conception to completion.
• Develop comprehensive event strategies, including objectives, budgets, and timelines.
• Source and secure appropriate venues and vendors, negotiating contracts and ensuring quality service.
• Manage event budgets meticulously, tracking expenses and ensuring financial targets are met.
• Oversee event logistics, including catering, audiovisual, decor, and staffing.
• Collaborate closely with clients to understand their vision and deliver customized event experiences.
• Create detailed event run sheets and manage on-site operations seamlessly.
• Lead and mentor event planning teams, fostering a collaborative work environment.
• Proactively identify and resolve potential issues and challenges to ensure event success.
• Stay abreast of industry trends, best practices, and emerging technologies in event management.
• Conduct post-event evaluations to gather feedback and identify areas for improvement.

Qualifications:

• Bachelor's degree in Hospitality Management, Marketing, Business Administration, or a related field.
• 7+ years of experience in event planning and management, with a strong portfolio of diverse events.
• Proven experience in managing corporate events, conferences, weddings, and large-scale functions.
• Excellent project management, organizational, and multitasking skills.
• Strong negotiation and vendor management capabilities.
• Proficiency in event management software and tools.
• Exceptional communication, interpersonal, and client relations skills.
• Creative thinking and problem-solving abilities.
• Ability to work effectively in a fast-paced, demanding environment and manage multiple projects simultaneously.
• Experience in a remote or hybrid work setting is beneficial.