193 Hospitality jobs in Johnston

Come Play With Us! The Hospitality Manager plays a vital role in ensuring exceptional guest experiences within our venues. This role involves overseeing various aspects of day-to-day hospitality operations, managing Support staff, and maintaining high standards of service quality to enhance the overall guest experience.

Annual Base Salary: From $57,000 + based on experience. Position also includes competitive quarterly bonus structure, merit plan, full benefits, 401K with company match, and a lucrative PTO package!

Job Responsibilities

• Lead and manage a team of hospitality staff, providing guidance, training, and performance evaluations.
• Develop and implement operational strategies to enhance the guest experience and overall service quality.
• Monitor and maintain appropriate inventory levels for supplies and equipment.
• Collaborate with other departments to coordinate events, promotions, and special activities.
• Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
• Implement and enforce company policies and procedures to uphold service standards.
• Manage budgets and financial aspects related to hospitality operations.
• Stay current with industry trends and best practices to continuously improve service offerings.
• Efficient scheduling of staff based on venue needs.

Critical Skills & Experience Requirements

• Prior experience in hospitality management or a related role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and adapt to changing demands.
• Proficiency in hospitality management software and Microsoft Office.
• Knowledge of industry regulations and safety standards.
• Financial acumen and budget management experience.

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Our client is seeking a seasoned and visionary Director of Hospitality Operations to lead their expanding portfolio in the Hospitality & Tourism sector. This is a fully remote leadership position, allowing you to leverage your expertise to drive operational excellence across diverse properties without the constraints of a physical office. You will be responsible for overseeing all aspects of operational management, from guest services and F&B to facilities management and staff training, ensuring exceptional guest experiences and maximum profitability. This role requires a strategic thinker who can develop and implement innovative operational strategies, optimize resource allocation, and maintain high standards of quality and service. You will work closely with property managers, department heads, and external partners to drive performance, implement best practices, and foster a culture of continuous improvement. A key component of your role will involve financial oversight, including budgeting, cost control, and revenue enhancement initiatives. The ideal candidate will have a deep understanding of the hospitality industry, a proven track record in leading large teams, and exceptional leadership and communication skills. You should be adept at problem-solving, decision-making, and driving change in a dynamic, remote environment. Your ability to inspire and motivate teams to achieve outstanding results will be critical to your success.

Responsibilities:

• Oversee daily operations across multiple hospitality venues.
• Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
• Manage budgets, control costs, and identify opportunities for revenue growth.
• Lead and mentor property management teams, fostering a positive and productive work environment.
• Ensure adherence to all health, safety, and regulatory standards.
• Drive initiatives to improve guest service quality and loyalty programs.
• Collaborate with marketing and sales teams to support business objectives.
• Conduct regular performance reviews and provide constructive feedback to staff.
• Stay updated on industry trends and implement innovative solutions.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree preferred.
• 10+ years of progressive experience in hospitality operations management, with a proven track record in leadership roles.
• Extensive experience in hotel, resort, or F&B operations.
• Demonstrated success in financial management, budgeting, and cost control.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to manage multiple projects and teams effectively in a remote setting.
• Strong problem-solving and decision-making abilities.

Our client, a highly-regarded hospitality group renowned for its exceptional venues and services, is seeking an experienced Event Services Manager to oversee event execution at their premier property in **Des Moines, Iowa**. This role is crucial for ensuring the flawless planning and delivery of a wide range of events, from corporate functions and weddings to large-scale conferences. The ideal candidate will possess outstanding organizational skills, a keen eye for detail, and a passion for creating memorable experiences for clients and guests.

Responsibilities:

• Manage all aspects of event planning and execution, from initial client inquiry to post-event follow-up.
• Develop detailed event proposals, contracts, and timelines in collaboration with clients.
• Coordinate with internal departments, including catering, audiovisual, banquets, and facilities, to ensure seamless event delivery.
• Oversee on-site event execution, ensuring adherence to timelines, budgets, and client expectations.
• Manage event budgets effectively, controlling costs and maximizing profitability.
• Build and maintain strong relationships with clients, vendors, and suppliers.
• Conduct site inspections and client meetings to discuss event details and requirements.
• Ensure all health, safety, and security protocols are followed during events.
• Troubleshoot and resolve any issues that arise during events in a timely and professional manner.
• Develop and implement strategies to enhance the guest experience and drive repeat business.
• Stay updated on industry trends and best practices in event management and hospitality.
• Manage and train event staff, ensuring high levels of service delivery.
• Create event floor plans, seating arrangements, and production schedules.
• Handle all client communications efficiently and professionally.
• Conduct post-event evaluations to gather feedback and identify areas for improvement.

Qualifications:

• Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field.
• Minimum of 4 years of experience in event planning and management, preferably within the hospitality or catering industry.
• Proven experience in managing a variety of event types and sizes.
• Strong knowledge of event logistics, catering operations, and audiovisual requirements.
• Excellent organizational, time management, and multitasking skills.
• Exceptional communication, interpersonal, and negotiation skills.
• Proficiency in event management software and Microsoft Office Suite.
• Ability to work under pressure and handle multiple priorities simultaneously.
• A proactive approach to problem-solving and decision-making.
• Flexibility to work evenings, weekends, and holidays as dictated by event schedules.
• A commitment to delivering outstanding customer service.
• Experience in a hotel, conference center, or similar venue is highly desirable.

This is a fantastic opportunity to contribute to a premier hospitality brand in **Des Moines**, making a significant impact on the success of diverse and exciting events.

Our client, a prominent hospitality group, is seeking a dedicated and experienced Senior Hospitality Operations Manager to oversee the day-to-day operations of their establishments in Des Moines, Iowa, US . This role is critical for ensuring exceptional guest experiences, efficient service delivery, and operational excellence across all departments. You will be responsible for managing staff, optimizing operational workflows, controlling costs, and upholding the highest standards of service and quality. This position requires a strong leader with extensive experience in hotel or restaurant management, a keen eye for detail, and a passion for the hospitality industry.

Key Responsibilities:

• Oversee all aspects of hotel/restaurant operations, including front desk, housekeeping, food and beverage, and maintenance.
• Develop and implement operational strategies to enhance guest satisfaction and loyalty.
• Manage and motivate a team of department heads and operational staff, ensuring high performance and adherence to standards.
• Control operational costs, including labor, inventory, and supplies, while maximizing revenue.
• Ensure compliance with health, safety, and sanitation regulations.
• Develop and manage departmental budgets, forecasting, and financial reporting.
• Implement quality control measures and conduct regular inspections to maintain standards.
• Handle guest complaints and resolve issues promptly and professionally.
• Train and develop staff to ensure they have the skills and knowledge to perform their duties effectively.
• Collaborate with marketing and sales teams to drive business and promote services.

Required Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hospitality operations management, with at least 3 years in a senior leadership role.
• Proven ability to manage multiple departments and complex operations within a hospitality setting.
• Strong understanding of financial management, budgeting, and cost control.
• Excellent leadership, team management, and interpersonal skills.
• Exceptional customer service orientation and problem-solving abilities.
• Proficiency in hotel management software (PMS) and POS systems.
• Knowledge of labor laws and health and safety regulations relevant to the hospitality industry.
• Strong communication and presentation skills.
• Ability to work flexible hours, including evenings, weekends, and holidays as required by operations.

This is a hands-on management role requiring your continuous presence at our facilities in Des Moines, Iowa, US to ensure seamless operations.

Our client, a distinguished luxury hotel group, is seeking an accomplished Senior Hospitality Revenue Manager to drive revenue optimization strategies from their strategic hub in **Des Moines, Iowa, US**. This key role is responsible for maximizing room revenue and overall profitability through effective pricing, inventory management, and market analysis. The ideal candidate will possess a keen analytical mind, a comprehensive understanding of the hospitality industry, and a proven ability to forecast demand and implement data-driven revenue management tactics. This is a fantastic opportunity to influence financial performance in a dynamic hospitality environment.

Responsibilities:

• Develop and implement dynamic pricing and inventory management strategies across all distribution channels to optimize occupancy and average daily rate (ADR).
• Conduct in-depth market analysis, competitor research, and demand forecasting to identify revenue opportunities and potential threats.
• Collaborate with Sales, Marketing, and Operations departments to align revenue strategies with overall business objectives.
• Manage and optimize the hotel's presence on online travel agencies (OTAs) and other third-party platforms.
• Analyze booking pace, market mix, and historical data to provide strategic recommendations to senior management.
• Develop and present comprehensive revenue performance reports, including insights and action plans.
• Oversee the implementation of revenue management systems and ensure data integrity.
• Lead and mentor junior revenue management analysts, fostering a culture of continuous learning and improvement.
• Identify and pursue new market segments and distribution opportunities.
• Monitor competitor pricing and promotional activities, adjusting strategies as needed.
• Ensure the hotel's revenue management policies and procedures are consistently applied.
• Participate in budgeting and forecasting processes.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
• Minimum of 5 years of experience in hotel revenue management, with at least 2 years in a senior or supervisory capacity.
• Demonstrated success in increasing revenue and profitability for hotels or hotel portfolios.
• Strong analytical skills with proficiency in revenue management software (e.g., IDeaS, Duetto, SynXis) and Excel.
• In-depth understanding of pricing strategies, demand forecasting, and channel management.
• Excellent communication, presentation, and interpersonal skills.
• Ability to interpret complex data and translate it into actionable business strategies.
• Knowledge of the global and regional hospitality market.
• High level of accuracy and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.

Join a globally recognized brand and elevate your career in hospitality revenue management. We are looking for a strategic thinker to join our team in **Des Moines**.

Our client, a premier hospitality and event management group, is seeking a meticulous and energetic Event Operations Manager to oversee the successful execution of a wide range of events. This exciting role is based at their prestigious venue in Des Moines, Iowa, US , and offers a fantastic opportunity to be at the heart of memorable experiences.

The Event Operations Manager will be responsible for the seamless planning and execution of all event logistics, from initial client consultation to post-event breakdown. You will manage all aspects of event operations, including venue setup, catering coordination, audiovisual requirements, staffing, and vendor management. Ensuring that events run smoothly, on time, and within budget is paramount. This includes detailed pre-event planning, on-site management, and post-event evaluation.

Key responsibilities involve working closely with clients to understand their vision and translate it into actionable operational plans. You will supervise event staff, including banquet servers, technical support, and security, providing clear direction and motivation. The Event Operations Manager will also be responsible for maintaining high standards of quality and service, ensuring guest satisfaction. Developing and implementing operational procedures to enhance efficiency and safety is crucial. You will manage inventory of event supplies and equipment, ensuring they are well-maintained and readily available. Strong negotiation skills with vendors and suppliers will be necessary to secure favorable terms and quality services.

Qualifications include a Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field. A minimum of 4 years of experience in event operations management, preferably within the hospitality or catering industry, is required. Proven experience in managing a variety of events, from corporate functions and weddings to large conferences, is essential. Excellent organizational, planning, and problem-solving skills are a must. Strong leadership abilities, exceptional communication and interpersonal skills, and the capacity to remain calm and effective under pressure are critical. Familiarity with event management software and a passion for delivering outstanding guest experiences are key attributes for success. Join our client and create unforgettable events.

Our client, a premier hospitality group renowned for its exceptional guest experiences, is seeking a highly organized and sophisticated Event Manager to orchestrate unforgettable events at their prestigious venues in Des Moines, Iowa, US . This role demands a creative and detail-oriented individual with a passion for luxury hospitality and a proven ability to manage complex events from concept to execution. The ideal candidate will excel in client relations, vendor management, and ensuring seamless event operations.

Responsibilities will include consulting with clients to understand their event vision, budget, and requirements, and translating these into comprehensive event plans. You will be responsible for designing event layouts, selecting decor, and coordinating all logistical aspects, including catering, entertainment, audio-visual, and staffing. Managing vendor relationships, negotiating contracts, and ensuring quality service delivery are key components of this role. This involves creating detailed event timelines and floor plans, and overseeing event setup and breakdown to ensure flawless execution.

The Event Manager will serve as the primary point of contact for clients and vendors throughout the event planning process and during the event itself, ensuring client satisfaction. Post-event analysis, including financial reconciliation and client feedback assessment, is also required. You will be responsible for managing event budgets meticulously, tracking expenses, and ensuring profitability. Developing innovative event concepts and staying ahead of industry trends is essential to maintaining our client's reputation for excellence. This role demands strong leadership and problem-solving skills to effectively handle unforeseen challenges that may arise during events. We are looking for an individual with impeccable attention to detail, exceptional communication skills, and a commitment to creating memorable and impactful experiences for guests.

Qualifications must include a Bachelor's degree in Hospitality Management, Event Management, Marketing, or a related field. A minimum of 5 years of experience in event planning and management, with a focus on luxury events or high-end hospitality, is required. Proven experience in managing budgets, negotiating with vendors, and coordinating complex logistics is essential. Excellent interpersonal, communication, and customer service skills are critical for interacting with clients and diverse teams. Proficiency in event management software and Microsoft Office Suite is necessary. The ability to multitask, prioritize effectively, and work under pressure in a fast-paced environment is paramount. Creativity, resourcefulness, and a passion for delivering exceptional experiences are highly valued. We are seeking a dedicated professional who can elevate our event offerings and ensure every occasion is executed with perfection.

Our client, a prestigious and expanding hotel group, is seeking a dynamic and experienced Senior Hospitality Operations Manager to oversee the daily operations of their flagship property in Des Moines, Iowa, US . This role is crucial for ensuring the highest standards of guest satisfaction, operational efficiency, and profitability across all hotel departments including front desk, housekeeping, food and beverage, and events. The ideal candidate will possess a comprehensive understanding of hotel management, exceptional leadership skills, and a proven ability to drive service excellence.

Responsibilities:

• Direct and manage all daily hotel operations to achieve the highest level of guest satisfaction and operational efficiency.
• Develop and implement strategic plans to optimize revenue, control costs, and enhance profitability.
• Oversee department managers, providing leadership, guidance, and performance feedback to ensure departmental goals are met.
• Ensure all service standards and brand protocols are consistently adhered to by staff.
• Manage the guest experience, handling escalated complaints and resolving issues promptly and effectively.
• Develop and manage departmental budgets, forecasting expenses and monitoring financial performance.
• Implement and maintain high standards of health, safety, and security across the property.
• Recruit, train, motivate, and retain a high-performing team of hospitality professionals.
• Collaborate with sales and marketing teams to drive business and implement promotional strategies.
• Conduct regular inspections of the property to ensure cleanliness, maintenance, and presentation standards are met.
• Analyze operational data and guest feedback to identify areas for improvement and implement necessary changes.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in hotel management, with at least 2 years in a senior supervisory or management role.
• Proven track record of successfully managing hotel operations and achieving financial targets.
• Strong understanding of front office, housekeeping, F&B, and event management operations.
• Excellent leadership, team-building, and interpersonal skills.
• Exceptional problem-solving and decision-making abilities.
• Proficiency in hotel management software (PMS) and point-of-sale (POS) systems.
• Strong financial acumen and budget management skills.
• Excellent communication and presentation skills, both written and verbal.
• A passion for service excellence and a commitment to guest satisfaction.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.

This is a fantastic opportunity to join a growing organization and contribute to the success of a premier hospitality establishment.

Health and Safety Hospitality Specialist
126449
Zurich's Large Casualty Risk Engineering team is seeking a Hospitality Specialist with industry experience in managing large hotels and casinos. This is a work from home role positioned within the United States within proximity to a sizable airport. In this role you will service customers across the nation. This role includes a company car with 30-40% expected travel.
In this role you will:
+ Perform field engineering risk assessments and risk improvement services for prospect accounts and bound accounts. This may be done virtually but often requires nationwide travel where necessary.
+ Provide engineering support to underwriting teams and attend client/broker meetings as needed.
+ Manage account risk portfolio and provide account level engineering to meet underwriting requirements.
+ Provide advanced casualty consultative services to customers, identify exposures with significant loss potential, investigate cause/effect of major losses and review/assess casualty management program effectiveness.
+ Develop and implement customer service strategies that reduce losses and improve customer operations.
+ Monitor casualty account engineering services to ensure that delivery is proper, on-time, and cost effective.
+ Assist in marketing Zurich Resilience Solutions, and risk transfer insurance products in conjunction with underwriting professionals and agents across company business segments.
Final candidates will be subject to a Motor Vehicle Record background check as this position is eligible for a company car.
This role will be filled at either the Senior Consultant or Principal level. The hiring manager will determine the appropriate level based upon the selected applicant's experience and skill set relative to the qualifications listed for this position.
**Basic Qualifications:**
Senior Consultant:
+ Bachelor's Degree and 6 or more years of experience in Health and Safety within the Hospitality Industry OR
+ High School Diploma or Equivalent and 8 or more years of experience in Health and Safety within the Hospitality Industry OR
+ Zurich Certified Apprentice, including an Associates degree and 6 or more years of experience in Health and Safety within the Hospitality Industry
OR
Principal:
+ Bachelors Degree and 8 or more years of experience in Health and Safety within the Hospitality Industry OR
+ High School Diploma or Equivalent and 10 or more years of experience in Health and Safety within the Hospitality Industry OR
+ Zurich Certified Apprentice, including an Associates degree and 8 or more years of experience in Health and Safety within the Hospitality Industry AND
+ Knowledge of exposures, controls and best practice risk improvement
**Preferred Qualifications:**
+ Bachelor's Degree in Engineering, Health and Safety, or related degree
+ Certified Safety Professional (CSP)
+ Associate in Risk Management (ARM) designation
+ Industry experience in hospitality
+ Account oversight experience as a Loss Control/Risk Engineering consultant with large customers casualty lines of business and programs to include: Auto, General Liability, Worker's Compensation, Property, Products Liability, SIR, Guaranteed Cost, Large Deductible, and Collateral.
+ Capable of managing and coordinating safety services for large customers with multiple locations.
+ Knowledgeable in safety management programs that control workplace hazards, educate employees, and promote safety awareness/accountability
+ Able to conduct safety training with large and small groups at all business levels
+ Strong communication and results-oriented consultative skills
+ Outstanding collaboration skills
+ History of working successfully in a team environment
+ High degree of proficiency in using computer and related software or systems
At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please clickhere ( . Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education.The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled.The combined salary range for this position is $98,300.00 - $85,100.00.The proposed salary range for theSenior Consultantis 98,300.00 - 161,000.00, with short-term incentive bonus eligibility set at 15%. The proposed salary range for thePrincipalis 113,100.00 - 185,100.00, with short-term incentive bonus eligibility set at 20%.
As an insurance company, Zurich is subject to 18 U.S. Code § 1033.
A future with Zurich. What can go right when you apply at Zurich?
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere ( to learn more.
Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Location(s): AM - Remote Work (US), AM - Illinois Virtual Office
Remote Working: Yes
Schedule: Full Time
Employment Sponsorship Offered: No
Linkedin Recruiter Tag: #LI-AW1 #LI-DIRECTOR #LI-REMOTE
EOE Disability / Veterans