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General Manager - Business Development | Travel & Hospitality

Direct message the job poster from IGT Solutions

We launched in 1998 with a small team dedicated to enabling a better customer experience for a single client. Over the last 25 years, that small team has leveraged an entrepreneurial spirit to create a truly differentiated experience for some of the worlds most recognizable brands. What started as an innovative force in the travel industry has now expanded to working with some of the worlds most disruptive and fast-growing technology companies (fintech, social, gig-economy, high-tech tools, etc.) along with global e-commerce and gaming companies. Whether its industry-leading social media support, booking travel arrangements, developing and supporting new video games, or monitoring cashier-less retail stores, IGT Solutions does it. That small team is now over 25,000 employees across 31 locations in 13 different countries and expanding rapidly.

Why work at IGT Solutions:

IGT Solutions ( provides an industry-leading benefit package along with a competitive salary and an opportunity to grow along with us. We are a people-first company and it shows with our extensive diversity, wellness, and engagement activities. We also provide opportunities to engage with, and learn from, our team members all around the globe. Youll have the opportunity to interact with different cultures and work together to help our clients enable a better experience for their customers.

Job Title: General Manager Business Development (Technology/IT Service Sales)

About the Role: The General Manager Business Development is responsible for driving revenue growth with a focus on new business development. This role combines strategic leadership with hands-on execution to expand market presence, close large-scale deals, and deepen relationships with enterprise clients.

The ideal candidate is an experienced Technology Sales professional with a deep understanding of the TTH domain , a track record of consistent quota achievement, and strong relationship-building capabilities.

Key Responsibilities:

1. Meet or exceed sales targets and growth objectives across U.S. regions.
2. Build a robust pipeline of enterprise opportunities across travel tech, airlines & hospitality clients. Conduct market research and competitor analysis to inform GTM strategies.
3. Client Acquisition & Relationship Management
4. Build and maintain strong relationships with CXOs and key stakeholders.
5. Identify and pursue new business opportunities with existing and prospective clients.
6. Address client concerns promptly to ensure high levels of satisfaction and retention.
7. Lead complex sales cycles from lead generation through contract closure

Performance Management & Reporting:

1. Maintain and communicate sales forecasts, pipeline reports, and performance dashboards.
2. Analyze sales performance metrics to improve win rates and sales productivity.

Qualifications:

1. 10+ years of experience in technology sales, with a strong focus in TTH vertical
2. Familiarity with consultative sales frameworks
3. Proven experience in selling product & IT services to enterprise clients.
4. Strong grasp of emerging technology trends (e.g., cloud, AI/ML, digital platforms, CX solutions). Ability to manage large, complex deals and navigate multi-stakeholder decision-making environments.
5. Excellent leadership, negotiation, and presentation skills.

IGT Solutions is an equal opportunity employer and we make sure all of our employees around the globe are comfortable bringing their authentic selves to work each day.

Seniority level

• Director

Employment type

• Full-time

Job function

• Business Development and Sales
• Industries: Information Services, Outsourcing and Offshoring Consulting, and Airlines and Aviation

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**Description**
Provide knowledge, leadership, insight and direction for broking activities to ensure that clients' expectations are regularly met. This role incorporates a wide level of expertise, but always assumes the broker is capable of handling accounts independently. The size and complexity of the account can vary. More experienced brokers may be responsible for training and supervising Associate Brokers. Responsible to ensure that relevant regulatory and technical standards are met. Helps drive the broking team to achieve agreed operational and financial goals and objectives.
Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity
**The Role**
+ Orchestrate new business placement, renewals and alterations of existing coverage.
+ Develop, review and deliver presentations to secure new, and build on existing, relationships.
+ Review and evaluate information and analytics to assess and evaluate client risks to support the placement of client risks in the market.
+ Research and evaluate all solutions (insurance and otherwise) to identify and develop optimum risk solutions for clients.
+ Provide coverage and program design advice and expertise to client; perform needs and gap analysis to make recommendations regarding program improvements.
+ Build strong partnerships with a broad range of organizations and stakeholders in the market in order to secure optimum terms and conditions for clients.
+ Contribute to thought leadership and continuous process improvement of the Broking function.
+ Work closely with associates to stay on top of changes in the marketplace.
+ Oversee design and preparation of draft proposals; negotiate and finalize of carrier quotes, terms and conditions and coverage confirmations to ensure contract certainty.
+ Bind carrier quotes and review binders and coverage confirmations.
+ Request / Attend and participate in regular client and underwriter meetings.
+ Conduct program peer reviews.
+ Provide coaching to brokers in training.
**Qualifications**
**The Requirements**
- 5-12 years industry experience (real estate, hospitality and leisure industry experience preferred but not required)
- Insurance broker's P&C license required
- Strong group presentation skills (written and verbal); ability to drive complex/technical conversations
- Relationship management: customer focus, collaboration, interpersonal skills, and conflict management; demonstrates shared ownership of resolution of conflicts
- Negotiation skills: carrier and client negotiation skills; can secure concessions without damaging relationships
- Business acumen: demonstrates knowledge of industries and clients, carriers, and/or markets
- Project management: ability to effectively manage and oversee small projects
- Receptive to feedback; critical thinking and problem-solving skills; high adaptability
- Leadership skills: applies judgment in making decisions, directs and motivates others, takes lead in small groups, and promotes teamwork
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
**Compensation and Benefits**
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
**Compensation**
The base salary compensation range being offered for this role is $150,000 - $175,000 USD per year.
**Company Benefits**
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
+ **Health and Welfare Benefits:** Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
+ **Leave Benefits:** Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
+ **Retirement Benefits:** Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.
**EOE, including disability/vets**

Description
The Digital, Device, & Alexa Service (D2AS) Offensive Content and Privacy (OCP) Specialist will work as part of the D2AS OCP team to triage and action customer facing concerns that carry a potential risk to customer privacy, trust, and our brand. This role involves facilitating the fast resolution of emerging issues by investigating and triaging privacy issues and reports of offensive content, then engaging the appropriate internal teams to drive issue mitigation.
This is an opportunity for you to gain a broader perspective on Amazon's devices and digital services like Alexa by working with technical, product, and senior leadership teams in every marketplace Amazon operates in. You'll get to know the full cycle of a customer's experience from initial contact to back-end resolution. You and your teammates will collaborate with our Legal, Public Relations, Content, and Business teams on a regular basis to advocate for customers and help solve customer issues both in direct customer interactions and continuous improvement projects.
Key job responsibilities
- Triaging, assessing, and prioritizing reports of offensive content and privacy concerns
- Investigating cases; including reviewing the available contact history and technical information
- Summarizing case findings for partner teams
- Identifying and engaging appropriate resolver
- Working with team members and leadership to identify new ways to resolve customer issues by identifying issue trends and opportunities to strengthen existing systems
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
About the team
OCP is global Customer Service team within D2AS that works on some of the most sensitive issues that our customers experience. We resolve each customers' issue and help product teams make decisions to improve the customer experience every day. Issues we tackle evolve day by day as the nature of human interaction with technology changes and our customers' expectations evolve.
Basic Qualifications
- Demonstrated commitment to customer obsession by consistently exceeding customer expectations and ensuring their needs are met.
- Critical thinking skills evidenced by analyzing complex situations, identify root causes, and implement effective solutions.
- Dedication to quality demonstrated through meticulous attention to detail, adherence to established standards, and continuous improvement initiatives.
- Experience with identifying areas for process improvement
Preferred Qualifications
- Strong interpersonal and communication skills
- Ability to work flexible shifts, including weekends and evenings
- Technical experience, such as experience troubleshooting technical issues
- Experience pulling and analyzing large sets of data.
- Proven success in a fast-paced environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $36,900/year in our lowest geographic market up to $58,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.