303 Hospitality jobs in Kingston

Our client, a rapidly growing hospitality group, is seeking a highly motivated and experienced Remote Hospitality Operations Manager to oversee and optimize operations for their diverse portfolio of properties. This is a fully remote position, offering the flexibility to work from anywhere in the US, with occasional travel required for site visits and team meetings. The ideal candidate will possess a deep understanding of hotel/restaurant management, F&B operations, guest services, and staff leadership, coupled with exceptional organizational and problem-solving skills. You will be responsible for developing and implementing operational strategies, ensuring adherence to brand standards, managing budgets, and driving revenue growth across multiple locations. Key duties include performance analysis, identifying areas for improvement, implementing best practices, and ensuring a consistently high level of guest satisfaction. You will work closely with on-site management teams, providing guidance, support, and training to ensure operational excellence. Strong communication and interpersonal skills are essential for building rapport with diverse teams and stakeholders, and for effectively conveying expectations and feedback. This role requires a proactive, results-oriented individual who can thrive in a remote work environment, utilizing technology to stay connected and manage operations efficiently. If you are a seasoned hospitality professional passionate about operational excellence and looking for a challenging remote opportunity, we encourage you to apply.

Key Responsibilities:

• Develop, implement, and monitor operational strategies to enhance efficiency and profitability across all managed properties.
• Ensure consistent delivery of high-quality guest experiences and adherence to brand standards.
• Oversee and manage operational budgets, controlling costs and maximizing revenue.
• Analyze performance data (e.g., occupancy rates, guest satisfaction scores, F&B sales) and identify areas for improvement.
• Develop and implement action plans to address operational challenges and opportunities.
• Provide leadership, guidance, and support to on-site management teams.
• Conduct regular performance reviews and provide constructive feedback to property leadership.
• Manage relationships with vendors and suppliers, negotiating contracts and ensuring service quality.
• Ensure compliance with all health, safety, and sanitation regulations.
• Drive initiatives to improve guest satisfaction and loyalty.
• Facilitate communication and collaboration between corporate and property-level teams.
• Utilize technology and digital tools for remote monitoring, reporting, and management.
• Stay current with industry trends and best practices in hospitality management.
• Prepare regular operational reports for senior management.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hospitality operations management, with a focus on multi-unit oversight.
• Demonstrated experience in hotel or restaurant management, including F&B operations.
• Proven ability to develop and manage budgets and financial performance.
• Strong understanding of guest service principles and operational best practices.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in using property management systems (PMS), POS systems, and other relevant software.
• Ability to analyze data and make data-driven decisions.
• Strong organizational and project management skills.
• Willingness to travel as needed (estimated 20%).
• Experience working effectively in a remote team environment.

Our client is seeking a visionary and results-oriented Senior Hospitality Operations Director to lead their esteemed hotel and tourism ventures. This is a fully remote position, offering the ultimate flexibility for a seasoned leader to drive operational excellence from anywhere in the US. The ideal candidate will possess extensive experience in managing large-scale hospitality operations, a passion for delivering exceptional guest experiences, and a proven ability to optimize profitability and operational efficiency.

Responsibilities:

• Oversee the strategic direction and day-to-day operations of multiple hospitality properties and related tourism services.
• Develop and implement operational policies and procedures to ensure the highest standards of service delivery and guest satisfaction.
• Manage budgets, control costs, and drive revenue growth across all operational areas.
• Lead, mentor, and develop a high-performing team of hotel and operations managers.
• Ensure compliance with all health, safety, and sanitation regulations.
• Collaborate with marketing, sales, and finance departments to align operational strategies with business goals.
• Drive innovation in guest services, amenities, and operational processes.
• Conduct regular performance reviews and implement performance improvement plans.
• Manage vendor relationships and negotiate contracts for supplies and services.
• Analyze operational data to identify trends, opportunities for improvement, and areas of concern.
• Represent the company at industry events and build strong relationships within the hospitality sector.
• Develop and execute crisis management plans.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. MBA or advanced degree preferred.
• Minimum of 10 years of progressive experience in senior-level hospitality management, with a strong focus on operations.
• Proven track record of successfully managing multiple hotel properties or large-scale hospitality operations.
• Demonstrated expertise in P&L management, budgeting, and financial forecasting within the hospitality industry.
• Exceptional leadership, team-building, and motivational skills.
• Strong understanding of customer service principles and guest experience management.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency with property management systems (PMS), point-of-sale (POS) systems, and other relevant hospitality technology.
• Ability to thrive in a dynamic, fast-paced, and fully remote work environment.
• Passion for the hospitality industry and a commitment to excellence.

This is a premier opportunity for a dedicated hospitality leader to shape the future of renowned establishments from a remote setting, driving unparalleled guest experiences and achieving remarkable business success.

Our client is seeking a dedicated and experienced Remote Hospitality Operations Manager to oversee and optimize our client's diverse portfolio of hospitality services from anywhere within the US. This pivotal role will involve managing day-to-day operations, ensuring exceptional guest experiences, and driving operational efficiencies across various properties and brands. The ideal candidate will possess a strong background in hospitality management, coupled with exceptional leadership and communication skills necessary to manage a geographically dispersed team. You will be responsible for developing and implementing operational strategies, setting service standards, and monitoring key performance indicators (KPIs) to ensure profitability and guest satisfaction. This role requires proactive problem-solving, effective resource allocation, and the ability to foster a positive and productive remote work environment. You will work closely with property managers, marketing teams, and finance departments to align operational goals with overall business objectives. Key responsibilities include streamlining operational processes, managing budgets, ensuring compliance with health and safety regulations, and implementing innovative solutions to enhance service delivery. The successful candidate must be highly organized, proficient in leveraging technology for remote collaboration and management, and possess a deep understanding of the hospitality industry's best practices. This is a unique opportunity to shape the future of hospitality operations in a flexible, remote-first setting, making a tangible impact on our client's success. We are looking for a visionary leader who can inspire teams and elevate service standards across the board.

Responsibilities:

• Oversee daily operations of multiple hospitality locations remotely.
• Develop and implement operational policies and procedures to enhance guest satisfaction.
• Manage budgets, control costs, and ensure financial targets are met.
• Lead, motivate, and support remote teams to achieve performance goals.
• Monitor operational KPIs and identify areas for improvement.
• Ensure compliance with all health, safety, and regulatory standards.
• Collaborate with various departments to drive strategic initiatives.
• Implement innovative solutions for service enhancement and operational efficiency.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hospitality operations management.
• Proven experience managing diverse teams and remote operations.
• Strong understanding of hospitality industry trends and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in operational management software and remote collaboration tools.
• Strong financial acumen and budget management skills.
• Demonstrated ability to solve complex operational challenges.

Our client, a premier luxury hotel group, is seeking a highly motivated and experienced Senior Operations Manager to oversee the daily operations of their flagship property in Seattle, Washington, US . This role is crucial for ensuring exceptional guest experiences, optimizing operational efficiency, and driving revenue growth across all departments, including F&B, Front Office, Housekeeping, and Banquets. You will lead a diverse team, implementing best practices, managing budgets, and upholding the highest standards of service excellence. The ideal candidate will have a deep understanding of the hospitality industry, a passion for guest satisfaction, and a proven ability to manage complex operations.

Key Responsibilities:

• Direct and oversee the day-to-day operations of the hotel, ensuring seamless service delivery.
• Manage and motivate departmental managers and staff, fostering a positive and productive work environment.
• Develop and implement operational strategies to enhance guest satisfaction and loyalty.
• Control operational costs and maximize revenue through effective inventory management, pricing strategies, and upselling initiatives.
• Ensure compliance with all health, safety, and sanitation regulations.
• Develop and manage departmental budgets, ensuring profitability and cost control.
• Conduct regular performance reviews and provide ongoing coaching and development to staff.
• Handle guest complaints and resolve issues promptly and professionally.
• Collaborate with marketing and sales teams to drive business and enhance the hotel's reputation.
• Oversee vendor relationships and procurement processes.

The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 6 years of progressive experience in hotel operations management is required, with demonstrated success in multi-departmental oversight. Strong leadership, communication, problem-solving, and financial management skills are essential. Experience with hotel management software (PMS) and a keen understanding of the Seattle hospitality market are highly desirable. This is an on-site position.

Our client is a rapidly growing innovator in hospitality technology and is seeking an exceptional, fully remote Customer Success Manager. This role is integral to ensuring our clients in the hospitality and tourism sector achieve maximum value from our cutting-edge solutions. You will serve as the primary point of contact for a portfolio of key accounts, building strong relationships, understanding their unique business needs, and proactively guiding them towards successful adoption and utilization of our platform. Responsibilities include onboarding new clients, providing ongoing training and support, conducting regular business reviews, identifying upsell and cross-sell opportunities, and acting as the voice of the customer internally to influence product development. The ideal candidate will possess a deep understanding of the hospitality industry, excellent communication and interpersonal skills, and a passion for delivering outstanding customer experiences. Proven experience in customer success, account management, or a client-facing role within the hospitality or technology sectors is essential. This is a remote-first position, requiring self-discipline, excellent time management, and the ability to thrive in an independent work environment. We are looking for a proactive problem-solver who can anticipate client needs and deliver tailored solutions. Your ability to foster long-term partnerships and drive client retention and growth will be critical to your success. Join us and play a key role in shaping the success of our clients and the reputation of our company in the dynamic hospitality landscape. We offer a collaborative virtual environment and opportunities for professional growth.

Key Responsibilities:

• Manage a portfolio of hospitality and tourism clients.
• Oversee client onboarding and implementation processes.
• Provide proactive training, support, and guidance to clients.
• Conduct regular client check-ins and business reviews.
• Drive client adoption, retention, and satisfaction.
• Identify opportunities for account growth and expansion.
• Serve as the primary point of contact for client inquiries.
• Advocate for client needs internally to product and engineering teams.
• Develop and maintain strong client relationships.
• Track client success metrics and report on account health.

Qualifications:

• Bachelor's degree in Hospitality Management, Business, Marketing, or a related field.
• Minimum of 5 years of experience in Customer Success, Account Management, or a client-facing role in the hospitality or SaaS industry.
• Deep understanding of the hospitality and tourism sectors.
• Exceptional communication, presentation, and interpersonal skills.
• Proven ability to build and maintain strong client relationships.
• Strong problem-solving and analytical abilities.
• Self-motivated with excellent time management and organizational skills.
• Experience working in a remote environment is essential.
• Familiarity with CRM software (e.g., Salesforce) and customer success platforms.
• Passion for customer service and delivering exceptional value.

Our client, a prestigious leader in the hospitality and tourism sector, is seeking a highly organized and detail-oriented Event Operations Manager to oversee the seamless execution of high-profile events. This hybrid role, based in the vibrant city of Seattle, Washington, US , requires a blend of on-site presence for key events and strategic planning/coordination from a remote setting. The ideal candidate possesses extensive experience in event management, a passion for delivering exceptional guest experiences, and a proven ability to manage complex logistics, budgets, and vendor relationships. You will be instrumental in ensuring every event, from intimate corporate gatherings to large-scale celebrations, is executed flawlessly, reflecting our client's commitment to excellence.

Responsibilities:

• Oversee all operational aspects of events, including setup, execution, and breakdown, ensuring adherence to timelines and quality standards.
• Collaborate with the sales and catering teams to understand event requirements and translate them into operational plans.
• Manage and coordinate on-site event staff, including banquet servers, bartenders, and technical support, ensuring professional service delivery.
• Develop detailed event floor plans, seating arrangements, and production schedules.
• Liaise with external vendors, including florists, rental companies, AV providers, and entertainers, to ensure seamless integration and service delivery.
• Manage event budgets, track expenses, and process invoices, ensuring cost-effectiveness and profitability.
• Conduct pre-event briefings and post-event debriefings with staff and vendors.
• Ensure compliance with all health, safety, and licensing regulations for events.
• Troubleshoot and resolve operational issues that may arise during events, maintaining composure and efficiency.
• Contribute to the continuous improvement of event operations through feedback and implementation of best practices.
• Maintain strong relationships with clients, addressing their needs and ensuring their satisfaction throughout the event lifecycle.
• Participate in client meetings and site inspections as needed, demonstrating a professional and knowledgeable presence.
• Support remote planning and coordination for specific event components, leveraging technology for effective communication.

Qualifications:

• Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in event operations management, preferably within luxury hotels, resorts, or high-end catering companies.
• Proven track record of successfully managing a variety of events, from small to large-scale.
• Strong understanding of event logistics, AV, catering, and staffing requirements.
• Excellent organizational and project management skills, with the ability to multitask and prioritize effectively.
• Proficiency in event management software and MS Office Suite.
• Exceptional communication, interpersonal, and leadership skills.
• Ability to remain calm and effective under pressure and handle challenging situations with professionalism.
• Budget management experience and strong financial acumen.
• Flexibility to work varying shifts, including evenings, weekends, and holidays, as dictated by event schedules.
• Demonstrated ability to collaborate effectively in both on-site and remote settings.

This role is perfect for a seasoned professional who thrives in a fast-paced environment and is passionate about creating unforgettable experiences. Join a team dedicated to providing unparalleled service in the heart of Seattle, Washington, US . Our client offers a competitive salary, excellent benefits, and opportunities for career advancement within the luxury hospitality sector.

Our client is a leading innovator in the hospitality sector, seeking a dynamic and strategic Remote Hospitality Operations Manager to oversee and optimize their global operations. This is a fully remote position, allowing you to drive operational excellence from your home office. You will be responsible for developing and implementing best practices, analyzing performance metrics, and collaborating with on-site management teams across diverse locations to ensure consistent guest experiences and operational efficiency. The ideal candidate possesses extensive experience in hospitality management, a strong understanding of operational strategies, and exceptional communication and leadership skills.

Responsibilities:

• Develop and implement standardized operational procedures and best practices across all managed properties.
• Monitor key performance indicators (KPIs) such as guest satisfaction, occupancy rates, revenue, and operational costs.
• Analyze operational data to identify trends, inefficiencies, and areas for improvement.
• Collaborate with property general managers and on-site teams to implement strategic initiatives and address operational challenges.
• Conduct virtual property audits and performance reviews.
• Develop and deliver training programs for operational staff, focusing on service standards and efficiency.
• Manage relationships with key vendors and service providers to ensure quality and cost-effectiveness.
• Stay informed about industry trends, competitor activities, and emerging technologies in hospitality.
• Contribute to the development of new service offerings and operational models.
• Ensure compliance with health, safety, and sanitation regulations across all properties.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in hospitality operations management, preferably with multi-property oversight.
• Proven track record of improving operational efficiency and guest satisfaction.
• Strong analytical and problem-solving skills, with the ability to interpret complex data.
• Excellent communication, negotiation, and interpersonal skills, crucial for remote collaboration.
• Proficiency in hospitality management software and operational reporting tools.
• Ability to work independently, manage multiple priorities, and meet deadlines in a remote setting.
• Experience with international hospitality operations is a significant advantage.
• A passion for delivering exceptional guest experiences and driving operational excellence.
• Knowledge of budgeting and financial management within a hospitality context.

This fully remote role offers a unique opportunity to shape global hospitality standards and drive success across a portfolio of properties.

Our client is seeking an exceptional, fully remote Customer Success Manager to elevate the experience for discerning clients in the luxury hospitality sector. This role is paramount in fostering long-term relationships, ensuring client satisfaction, and driving retention by providing unparalleled support and proactive engagement. You will be the primary point of contact for a portfolio of high-value clients, understanding their unique needs and ensuring they derive maximum value from our services. The ideal candidate possesses a deep understanding of the hospitality industry, exceptional communication skills, and a passion for delivering white-glove service in a virtual environment.

Key Responsibilities:

• Manage and nurture a portfolio of key accounts within the luxury hospitality space.
• Develop and execute proactive engagement strategies to ensure client satisfaction and loyalty.
• Onboard new clients, guiding them through the service offerings and ensuring a smooth integration.
• Act as the primary liaison between clients and internal teams, advocating for client needs and resolving issues efficiently.
• Conduct regular check-ins and business reviews with clients to assess satisfaction, identify opportunities, and track progress against goals.
• Proactively identify at-risk accounts and implement strategies to mitigate churn.
• Educate clients on new features, best practices, and value-added services.
• Gather client feedback and insights to inform product development and service improvements.
• Maintain accurate client records and interactions in the CRM system.
• Achieve key performance indicators (KPIs) related to client retention, satisfaction, and account growth.
• Represent the brand with professionalism and a commitment to exceeding expectations.

This is a 100% remote position, requiring a dedicated home office setup, excellent internet connectivity, and strong self-discipline. You must be comfortable managing client relationships and internal collaborations entirely through digital channels. The successful candidate will possess outstanding interpersonal skills, a keen ability to empathize with clients, and a strategic approach to customer success. You will be empowered to make a significant impact on client relationships and contribute to the company's reputation for excellence. The core service area is focused on clients in Seattle, Washington, US and surrounding regions, but the role is fully remote.

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