347 Hospitality jobs in Longwood

We are looking for a hard-charging, dynamic and experienced Head of Hospitality to lead our hospitality operations, deliver exceptional guest experiences, and ensure sustainable business growth. This role oversees all service departments — including Front Office, , Housekeeping, and Events — with a focus on service excellence, SOP implementation, and financial performance management .

Key Responsibilities:

• Oversee day-to-day operations across all hospitality departments.
• Develop, implement, and maintain Standard Operating Procedures (SOPs) to ensure consistency, compliance, and efficiency.
• Monitor and review monthly P&L statements , conduct variance analysis, and implement cost-control and revenue growth strategies.
• Foster a guest-focused culture through continuous staff training, coaching, and performance reviews.
• Collaborate with Finance and Marketing teams to align operational goals with business strategy.
• Plan and manage budgets, forecasts, and capital expenditure projects.
• Lead and inspire department heads to meet and exceed operational KPIs and guest satisfaction targets .

Qualifications:

• 8+ years of progressive hospitality management experience, with at least 3 in a senior leadership role.
• Strong background in financial analysis, budgeting, and P&L oversight .
• Demonstrated success in creating and implementing SOPs across multiple service areas.
• Excellent leadership, communication, and interpersonal skills.
• Experience with hospitality management systems (PMS, POS, etc.) is a plus.

If you’re a results-driven hospitality leader with a passion for operational excellence, team leadership, and financial success, we’d love to connect with you.

Working Conditions:

Candidates must not have visible tattoos above the shoulders. Smoking and vaping are strictly prohibited in all company work areas, managed/owned properties, company vehicles, and within 10 feet of all entrances, exits, ramps, windows, and air-intake vents.

• Oversee all daily operations within the hospitality venue.
• Manage departmental budgets and control operational costs.
• Ensure high standards of guest service and satisfaction.
• Lead, train, and motivate operational teams.
• Develop and implement efficient operational policies and procedures.
• Monitor inventory levels and manage vendor relationships.
• Ensure compliance with health, safety, and sanitation regulations.
• Collaborate with sales and marketing on event execution.
• Analyze operational performance and implement improvements.

The Gilbane team in central Florida is seeking an experienced Construction Project Executive with specialized experience in the hospitality and entertainment construction industry to join our family as we grow our business in the Sunshine State!

At Gilbane, our Project Executive will be expected to lead a single large project team or multiple small project teams, guiding the overall direction, completion, and financial outcome of the project(s).

This role will sit primarily on the job site, with occasional travel to the office in Orlando for trainings, meetings, etc.

As a Top-10 ENR Contractor, Gilbane is a family-owned business with 45 offices that has been shaping communities since 1870. Consistently recognized as one of the most reputable construction management firms in the country, Gilbane is committed to delivering projects safely and on-time. You will have the opportunity to build schools, labs, hospitals, corporate offices, sports arenas and more!

We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

You are a coach/leader who leads with an inclusive and empathetic mindset. You provide feedback and guidance to help others excel in their current or future roles. You determine priorities, delegate work, and effectively communicate progress. You establish measures to assess the impact, quality, and timeliness of results while praising successes and sharing lessons learned. You build high performing teams by attracting, engaging, developing, and retaining talented individuals through motivation and discipline to maximize impact on the organization and the individual.

You leverage business insights by understanding industry trends, local market/economic conditions, and Gilbane's business model to make critical decisions and create competitive advantage. You deploy a strategic mindset when considering solutions to long-term opportunities and risks that may develop in the future.

Your core values match Gilbane's: Integrity, Caring, Teamwork, Toughmindedness, Dedication to Excellence, Discipline, Loyalty, and Entrepreneurship.

Gilbane offers employees multi-dimensional training opportunities through a number of resources. While managing your responsibilities to projects, you will be able to enroll in trainings through our award-winning Gilbane University to build leadership and technical skills. In addition, you would work with an experienced team which provides you with the opportunity to learn new industry skills every day. You will protect and promote the interests of both Gilbane and the client in all matters as well as demonstrating the personal characteristics of a developing leader.

1. Assumes overall accountability for jobsite safety
2. Assumes overall accountability for meeting contract requirements
3. Verifies the accuracy of project financial forecast, notice provisions, and billings to meet contract requirements potential claims; escalates to leadership of unresolved deviations
4. Ensures team creates a project-specific quality plan aligned with the owner contract and contract documents
5. Ensures a team creates a closeout plan in alignment with the contract documents
6. Provides leadership in motivating the project team(s) and maintains a positive work environment
7. Directs and supervises work of project administration, project superintendents, and engineers to establish operational priorities and maintain satisfactory relationships with owners, subcontractors, unions, etc.
8. Assumes overall accountability of subcontracting strategy and the integrity of the buyout process at project level
9. Negotiates all aspects of contracts, leads implementation of risk mitigation plan, final review of draft contracts, agreements, and purchase orders
10. Assumes overall accountability to ensure project compliance with the insurance and bonds
11. Coordinates all preconstruction services ensuring alignment with contractual obligations; reviews and approves all deliverables to Owner and design team
12. Assumes overall accountability and leads the team with effective communication and prioritization to ensure focus and discipline to meet the project schedule
13. Develops a comprehensive understanding of the local market areas and profiles to create and lead a networking strategy
14. Responsible for the career development and coaching of team members
15. Fosters a positive and inclusive work environment to motivate and engage team members
16. Interprets and translates the organizational strategy, ensuring team understanding of their role in accomplishing strategic goals

EXPERIENCE/EDUCATION

• Bachelor's or Master's degree in Engineering or Construction Management
• 10-15 years of experience
• Or equivalent combination of education and experience (experience in hospitality and entertainment construction is strongly preferred)
• Proven leadership managing $100M+ in value

KNOWLEDGE, SKILLS & ABILITIES

• Deep understanding of construction methods, design/build process, budgeting, and scheduling
• Strong technical and communication skills are critical
• Ability to work in a team environment
• Leadership, management, negotiation, and organization skills
• Knowledge of industry standard software, Microsoft Office (preferred)
• Strong industry network in hospitality or entertainment construction in Central FL area
• Passion for delivering high-impact guest experiences through quality construction

Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit-sharing/401k plan. We invest in our employees' education and have built Gilbane University into a top training organization in the construction industry. Qualified applicants who are offered a position must pass a pre-employment substance abuse test.

Gilbane is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status.

Note to Recruiters, Placement Agencies, and Similar Organizations: Gilbane does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Gilbane employee. Gilbane will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Gilbane and will be processed accordingly.

• Managing all guest inquiries, requests, and complaints via various communication channels (phone, email, chat).
• Developing and implementing service recovery strategies to resolve guest issues effectively.
• Coordinating with front desk, housekeeping, food & beverage, and other departments to ensure guest satisfaction.
• Monitoring guest feedback and online reviews, identifying trends and areas for improvement.
• Proactively engaging with guests to enhance their experience and build rapport.
• Ensuring adherence to all company service standards and operating procedures.
• Training and mentoring remote guest service team members.
• Assisting in the development of guest relations policies and procedures.
• Maintaining guest records and personal information with utmost confidentiality.

• Associate's or Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 3 years of experience in guest services, front desk operations, or a similar role within the hospitality industry.
• Proven experience in handling customer complaints and service recovery.
• Exceptional interpersonal, communication, and active listening skills.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Proficiency in property management systems (PMS) and customer relationship management (CRM) software.
• Ability to work independently and manage time effectively in a remote setting.
• A passion for delivering outstanding customer experiences.

• Develop and implement strategic operational plans to achieve business objectives and enhance brand reputation.
• Oversee day-to-day operations of multiple hospitality establishments, ensuring seamless service delivery.
• Manage and motivate operational teams, fostering a culture of high performance, collaboration, and guest satisfaction.
• Monitor and analyze operational performance metrics, identifying areas for improvement and implementing corrective actions.
• Control operational costs, manage budgets, and optimize resource allocation to ensure profitability.
• Ensure compliance with all health, safety, and regulatory standards across all properties.
• Develop and maintain strong relationships with suppliers, vendors, and key stakeholders.
• Implement and refine standard operating procedures (SOPs) to ensure consistency and quality.
• Lead recruitment, training, and professional development initiatives for operational staff.
• Drive innovation in service delivery and operational processes to maintain a competitive edge.
• Conduct regular site inspections and provide constructive feedback to property management teams.
• Represent the company at industry events and maintain a strong professional network.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. An MBA or relevant advanced degree is a plus.
• Minimum of 8 years of progressive experience in hospitality operations management, with at least 4 years in a senior leadership role overseeing multiple units.
• Demonstrated success in improving operational efficiency, customer satisfaction, and financial performance.
• Strong understanding of P&L management, budgeting, and financial analysis.
• Exceptional leadership, team-building, and motivational skills.
• Excellent communication, presentation, and interpersonal abilities.
• Proficiency in hospitality management software and systems.
• Ability to travel regularly within the region.
• A strategic thinker with a hands-on approach to problem-solving.
• Resilience and adaptability in a fast-paced industry environment.