326 Hospitality jobs in Moore

Benefits: 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Free food & snacks Health insurance Opportunity for advancement Paid time off Parental leave Training & development Vis Manager, Hospitality, Restaurant, Hospital, Operations

• Design and implement strategies to enhance the overall guest experience.
• Monitor and manage online reviews and social media engagement.
• Develop and execute customer loyalty and reward programs.
• Analyze customer feedback data to identify areas for service improvement.
• Resolve customer inquiries and complaints in a timely and empathetic manner.
• Collaborate with marketing and operations teams to align service initiatives.
• Create and maintain service standards and best practices documentation.
• Train and guide remote customer-facing staff on service excellence.
• Identify opportunities to innovate and improve digital guest interactions.
• Report on key customer satisfaction metrics and performance trends.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in hospitality management or customer experience roles.
• Proven ability to develop and implement successful customer experience strategies.
• Strong understanding of online reputation management and social media engagement.
• Excellent written and verbal communication skills, with a focus on customer service.
• Proficiency in CRM software and customer feedback platforms.
• Ability to analyze data and generate actionable insights.
• Self-motivated and able to work independently in a remote setting.
• Strong problem-solving and conflict-resolution skills.

• Developing and implementing strategic initiatives to elevate the guest experience.
• Analyzing performance metrics and guest feedback to drive continuous improvement.
• Leading and motivating remote teams to achieve service excellence.
• Collaborating with marketing and operations to ensure brand consistency.
• Managing budgets and resources effectively for remote operations.
• Creating and delivering engaging training programs for staff.
• Identifying and implementing best practices in customer service.
• Reporting on key performance indicators to senior leadership.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree preferred.
• 8+ years of progressive experience in hospitality management, with at least 3 years in a senior leadership role.
• Proven experience in managing multi-faceted hospitality operations (e.g., hotels, resorts, large-scale event venues).
• Strong financial acumen, including P&L management, budgeting, and forecasting.
• In-depth knowledge of hospitality industry best practices, service standards, and operational technologies.
• Exceptional leadership, team-building, and motivational skills.
• Outstanding communication, interpersonal, and conflict-resolution abilities.
• Demonstrated ability to drive operational excellence and guest satisfaction.
• Flexibility to work varied hours, including evenings, weekends, and holidays, as needed.

• Develop and implement innovative strategies to enhance the overall guest experience across all touchpoints.
• Create and refine service standards, protocols, and training materials for guest-facing teams.
• Analyze guest feedback and operational data to identify areas for improvement and implement proactive solutions.
• Manage online reputation and guest reviews across various platforms, responding professionally and resolving concerns.
• Design and oversee special guest programs, events, and loyalty initiatives.
• Collaborate with marketing and operations teams to ensure brand consistency and service excellence.
• Stay abreast of industry trends and best practices in hospitality and customer experience management.
• Develop and manage the budget for guest experience initiatives.
• Train and mentor staff on delivering exceptional service, even in a remote context.
• Identify opportunities to leverage technology to enhance guest interactions and streamline service delivery.
• Prepare regular reports on guest satisfaction metrics, key performance indicators, and initiative outcomes.
• Act as a brand ambassador, ensuring a consistently positive image and high level of service delivery.

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in hospitality management, guest services, or customer experience roles, with a focus on service excellence.
• Demonstrated success in developing and implementing customer experience strategies.
• Strong understanding of the hospitality industry and its operational nuances.
• Excellent communication, interpersonal, and problem-solving skills.
• Proven ability to manage online reputation and guest feedback effectively.
• Proficiency in using customer relationship management (CRM) software and other relevant technologies.
• Self-motivated, organized, and able to thrive in a fully remote work environment.
• Experience in the hospitality and tourism sector is essential.

• Develop, implement, and monitor dynamic pricing strategies across all distribution channels to maximize occupancy and average daily rate (ADR).
• Conduct thorough market analysis, competitor benchmarking, and demand forecasting to identify opportunities and risks.
• Manage inventory and channel distribution to ensure optimal room availability and pricing parity.
• Collaborate with the sales and marketing teams to support promotional campaigns and package development.
• Analyze booking trends, customer segmentation, and performance metrics to provide actionable insights and recommendations.
• Prepare regular revenue performance reports and presentations for senior management.
• Utilize revenue management systems (RMS) and other analytical tools to drive informed decision-making.
• Ensure compliance with brand standards and pricing policies across all properties.
• Provide training and support to on-property revenue management associates.

• Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
• Minimum of 5 years of experience in revenue management within the hospitality industry.
• Demonstrated success in increasing RevPAR (Revenue Per Available Room) and profitability.
• Proficiency with various Revenue Management Systems (e.g., IDeaS, Duetto) and Property Management Systems (PMS).
• Strong analytical, statistical, and forecasting abilities.
• Excellent understanding of market dynamics, competitive landscapes, and consumer behavior in the hospitality sector.
• Exceptional communication, presentation, and interpersonal skills, with the ability to influence stakeholders.
• Self-starter with the ability to work independently and manage multiple priorities in a remote setting.
• Proficiency in Microsoft Excel and data visualization tools.