75 Hospitality jobs in Muscatine

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

As our Customer Service Agent, your main responsibilities will be:

• Receive incoming calls from customers calling for service from KONE. Calls are to be answered promptly.
• Identify customer in the Konect database by seeking specific information from the caller. After accurately identifying the customer in Konect, identifies the correct KONE service technician and accurately dispatches the call. Timeliness and accuracy are stressed.
• Receive incoming calls from customers calling the KONE Spares lines, KONE Information lines, the Branch office, providing the customers with quick and accurate information concerning these inquiries. Immediately reports to the Shift Coordinator any calls involving entrapment or injury. Monitor all calls to ensure that they have been dispatched to the proper service technician. Answer all calls promptly to strive for no calls going into the queue. Provide the customer with professional and friendly customer service.

The desired candidate will have:

• High school diploma or general education degree (GED).
• 1+ years of related experience and/or training in the field of customer service or call centers.
• Ability to speak clearly and understandably on the telephone.
• Ability to enter information into a computer while talking on the telephone.
• Ability to interact with our customers and service people in a courteous, friendly yet not "chatty" manner.
• Proficient skills in spelling, communication, and data entry.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak and write in French or Spanish would be desirable.
• Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because we believe diversity drives innovation:

•We value your authentic self

•Diversity, equity and inclusion is embedded in our strategy and values

•Collaborative, creative and supportive work environment

•Passionate about safety, quality and innovation

•We care about the communities where we live and work

Just some of our many benefits include:

•Competitive salary

•Flexible work schedule

•Opportunities to learn and grow

•Matching 401K

•Pension plan

•Comprehensive health and wellness plans for the entire family

•Paid holidays and paid time off

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

Budgeted Annual Salary: $46,300 - $61,000

*Beware of Recruitment Scams*

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on

Description
About the Organization:
Our client is a highly respected organization in the insurance industry, renowned for its commitment to community engagement and corporate social responsibility. They are seeking a Customer Support Representative to join their Customer Service Center. This role provides a unique opportunity to make a meaningful impact by delivering exceptional service and support to customers.
About the Role:
As a Customer Support Representative, you will serve as the front line of communication with customers, primarily through telephone interactions and occasionally written correspondence. You'll assist with insurance-related inquiries, product requests, and account changes by analyzing customer needs, performing calculations, and implementing resolutions.
You'll positively impact Customer Support Center in the following ways:
+ Excellent communication skills to explain insurance products to customers
+ Ability to handle matters that can highly sensitive and emotional
+ Strong decision making and analytical abilities as you analyze customer inquiries, determine steps for resolution, research member files, analyze certificate provisions to determine methods of affecting desired changes (i.e. change of beneficiary, type of insurance, change in method of payment, etc)
What Makes this Opportunity Exciting:
Joining this team means you'll be welcomed into a vibrant and collaborative culture that values continuous improvement and growth.
+ Career Development: Gain ongoing training, develop new skills, and unlock opportunities for future career advancement.
+ Hybrid Flexibility: Begin with onsite training and transition into a flexible hybrid schedule, combining work-from-home (WFH) with in-office collaboration a few days each month.
+ Work-Life Balance: Enjoy a rotating schedule every two weeks (8 a.m.-4 p.m. and 9 a.m.-5 p.m.), allowing for variety and structure.
Added Incentives
+ Training Growth Path: Clear opportunities to enhance your skills and advance your career through ongoing education and development.
+ Comprehensive Benefits Package: A robust offering designed to support your well-being inside and outside of work.
+ Retention Bonus: Receive financial rewards for your commitment and contributions to the team.
+ Rich Feedback Culture: Thrive in an environment that prioritizes constructive feedback to help you continuously grow and exceed goals.
If you're passionate about helping others, thrive in a collaborative environment, and enjoy learning and development opportunities, connect with our team today - Christin, Erin and Lydia are great points of contact for this role and can be reached at ( .
Requirements
The Skills and Experience You'll Bring:
To thrive in this role, we're looking for candidates who bring the following:
Technical Skills:
+ Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
+ Accurate typing and data-entry skills, ensuring attention to detail.
Soft Skills:
+ Exceptional communication to simplify and explain complex information clearly to customers.
+ Emotional intelligence and the ability to approach customer issues-many of which are sensitive or emotionally charged-with empathy and professionalism.
Analytical Abilities:
+ Demonstrated experience in resolving complex situations using sound reasoning and problem-solving skills.
+ Ability to analyze customer accounts and interpret insurance policy provisions effectively.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

_Founded in 1910,_ KONE ( _is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an_ innovation and sustainability ( _leader with repeated recognitions by_ Forbes ( _, Corporate Knights for clean capitalism and others._
**As our Customer Service Agent, your main responsibilities will be:**
+ Receive incoming calls from customers calling for service from KONE. Calls are to be answered promptly.
+ Identify customer in the Konect database by seeking specific information from the caller. After accurately identifying the customer in Konect, identifies the correct KONE service technician and accurately dispatches the call. Timeliness and accuracy are stressed.
+ Receive incoming calls from customers calling the KONE Spares lines, KONE Information lines, the Branch office, providing the customers with quick and accurate information concerning these inquiries. Immediately reports to the Shift Coordinator any calls involving entrapment or injury. Monitor all calls to ensure that they have been dispatched to the proper service technician. Answer all calls promptly to strive for no calls going into the queue. Provide the customer with professional and friendly customer service.
**The desired candidate will have:**
+ High school diploma or general education degree (GED).
+ 1+ years of related experience and/or training in the field of customer service or call centers.
+ Ability to speak clearly and understandably on the telephone.
+ Ability to enter information into a computer while talking on the telephone.
+ Ability to interact with our customers and service people in a courteous, friendly yet not "chatty" manner.
+ Proficient skills in spelling, communication, and data entry.
+ Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
+ Ability to write routine reports and correspondence.
+ Ability to speak and write in French or Spanish would be desirable.
+ Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
+ Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
+ Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
_We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because_ we believe diversity drives innovation ( _:_
_- We value your authentic self_
_- Diversity, equity and inclusion is embedded in our strategy and values_
_- Collaborative, creative and supportive work environment_
_- Passionate about safety, quality and innovation_
_- We care about the communities where we live and work_
_Just some of our many benefits include:_
_- Competitive salary_
_- Flexible work schedule_
_- Opportunities to learn and grow_
_- Matching 401K_
_- Pension plan_
_- Comprehensive health and wellness plans for the entire family_
_- Paid holidays and paid time off_
Come share your passion and energy to make a positive impact at KONE for our customers and your career ( !
**_Budgeted Annual Salary: $46,300 - $61,000_**
*Beware of Recruitment Scams* ( are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class._
_At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._
Read more on _ you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

_Founded in 1910,_ KONE ( _is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an_ innovation and sustainability ( _leader with repeated recognitions by_ Forbes ( _, Corporate Knights for clean capitalism and others._
**As our Customer Service Agent, your main responsibilities will be:**
+ Receive incoming calls from customers calling for service from KONE. Calls are to be answered promptly.
+ Identify customer in the Konect database by seeking specific information from the caller. After accurately identifying the customer in Konect, identifies the correct KONE service technician and accurately dispatches the call. Timeliness and accuracy are stressed.
+ Receive incoming calls from customers calling the KONE Spares lines, KONE Information lines, the Branch office, providing the customers with quick and accurate information concerning these inquiries. Immediately reports to the Shift Coordinator any calls involving entrapment or injury. Monitor all calls to ensure that they have been dispatched to the proper service technician. Answer all calls promptly to strive for no calls going into the queue. Provide the customer with professional and friendly customer service.
**The desired candidate will have:**
+ High school diploma or general education degree (GED).
+ 1+ years of related experience and/or training in the field of customer service or call centers.
+ Ability to speak clearly and understandably on the telephone.
+ Ability to enter information into a computer while talking on the telephone.
+ Ability to interact with our customers and service people in a courteous, friendly yet not "chatty" manner.
+ Proficient skills in spelling, communication, and data entry.
+ Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
+ Ability to write routine reports and correspondence.
+ Ability to speak and write in French or Spanish would be desirable.
+ Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
+ Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
+ Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
_We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because_ we believe diversity drives innovation ( _:_
_- We value your authentic self_
_- Diversity, equity and inclusion is embedded in our strategy and values_
_- Collaborative, creative and supportive work environment_
_- Passionate about safety, quality and innovation_
_- We care about the communities where we live and work_
_Just some of our many benefits include:_
_- Competitive salary_
_- Flexible work schedule_
_- Opportunities to learn and grow_
_- Matching 401K_
_- Pension plan_
_- Comprehensive health and wellness plans for the entire family_
_- Paid holidays and paid time off_
Come share your passion and energy to make a positive impact at KONE for our customers and your career ( !
**_Budgeted Annual Salary: $46,300 - $61,000_**
*Beware of Recruitment Scams* ( are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class._
_At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._
Read more on _ you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

_Founded in 1910,_ KONE ( _is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an_ innovation and sustainability ( _leader with repeated recognitions by_ Forbes ( _, Corporate Knights for clean capitalism and others._
**As our Customer Service Agent, your main responsibilities will be:**
+ Receive incoming calls from customers calling for service from KONE. Calls are to be answered promptly.
+ Identify customer in the Konect database by seeking specific information from the caller. After accurately identifying the customer in Konect, identifies the correct KONE service technician and accurately dispatches the call. Timeliness and accuracy are stressed.
+ Receive incoming calls from customers calling the KONE Spares lines, KONE Information lines, the Branch office, providing the customers with quick and accurate information concerning these inquiries. Immediately reports to the Shift Coordinator any calls involving entrapment or injury. Monitor all calls to ensure that they have been dispatched to the proper service technician. Answer all calls promptly to strive for no calls going into the queue. Provide the customer with professional and friendly customer service.
**The desired candidate will have:**
+ High school diploma or general education degree (GED).
+ 1+ years of related experience and/or training in the field of customer service or call centers.
+ Ability to speak clearly and understandably on the telephone.
+ Ability to enter information into a computer while talking on the telephone.
+ Ability to interact with our customers and service people in a courteous, friendly yet not "chatty" manner.
+ Proficient skills in spelling, communication, and data entry.
+ Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
+ Ability to write routine reports and correspondence.
+ Ability to speak and write in French or Spanish would be desirable.
+ Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
+ Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
+ Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
_We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because_ we believe diversity drives innovation ( _:_
_- We value your authentic self_
_- Diversity, equity and inclusion is embedded in our strategy and values_
_- Collaborative, creative and supportive work environment_
_- Passionate about safety, quality and innovation_
_- We care about the communities where we live and work_
_Just some of our many benefits include:_
_- Competitive salary_
_- Flexible work schedule_
_- Opportunities to learn and grow_
_- Matching 401K_
_- Pension plan_
_- Comprehensive health and wellness plans for the entire family_
_- Paid holidays and paid time off_
Come share your passion and energy to make a positive impact at KONE for our customers and your career ( !
**_Budgeted Annual Salary: $46,300 - $61,000_**
*Beware of Recruitment Scams* ( are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class._
_At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._
Read more on _ you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.