825 Hospitality jobs in Pembroke Park

**Overview**
The National Account Manager (NAM) is a key leader within ODP Business Solutions, responsible for developing and executing strategic account plans that drive revenue growth and ensure exceptional customer satisfaction across the assigned Hospitality portfolio. This role demands a strong combination of business acumen, negotiation skills, and the ability to collaborate effectively with internal teams.
The NAM conducts in-depth customer needs analyses to uncover business challenges and pressure points, crafting tailored solutions that address each client's unique requirements. As the primary point of accountability, the NAM provides expert guidance to the account management team supporting Hospitality member properties and property management groups. The NAM is empowered to deliver the full suite of ODP Business Solutions, actively working to establish and expand the brand's presence throughout the assigned Hospitality portfolio.
Success in this position hinges on building and nurturing strong relationships with key decision-makers and influencers, often spread across multiple locations, and skillfully navigating complex account structures involving numerous stakeholders in the purchasing process. The NAM is expected to operate both independently and collaboratively, leveraging internal resources to ensure seamless solution delivery and long-term customer satisfaction. By proactively identifying opportunities for growth and consistently exceeding client expectations, the NAM plays a vital role in strengthening the market position and reputation of ODP Business Solutions.
Additionally, the NAM is responsible for selling ODP Business Solutions to a portfolio of named accounts and prospects, diligently performing daily activities to build and maintain a robust pipeline of qualified opportunities and achieve assigned sales quotas.
**Primary Responsibilities:**
+ Engage in sales activities outside of the office, face-to-face, including, but not limited to, creating relationships with the influencers and decision makers of non-ODP Business Solutions customers and develop a clear, complete understanding of their potential business issues and needs. These relationships typically occur at the senior executive level (CEO, CFO, SVP for example). The National Account Manager will have a quota of new account revenue to achieve quarterly.
+ Network and cold call prospective customers and leads, targeting those that align with specific volume, size, and service requirements, to arrange meetings and present ODP Business Solutions as a potential vendor. Develop and present customized solutions that address the key needs and business issues of potential accounts, balancing customer requirements with the company's profitability through the creation and execution of complex pricing strategies.
+ Build and maintain strong, long-term relationships with key stakeholders at all levels within HOSPITALITY. Collaborate with internal teams (marketing, supply chain, finance, product) to deliver tailored solutions and ensure seamless execution and growth of business.
+ Enter and maintain customer information in ODP Business Solutions' CRM system on a regular basis and in a timely fashion. Further, extract customer information to create business plans, sales presentations and support strategic customer solutions. Will involve administrative maintenance and invoicing issues as necessary.
**Education and Experience:**
+ Level of Formal Education: Bachelor's degree or equivalent experience
+ Area of Study: Business Management, Business Administration, Project Management
+ Minimum Years of Experience: 5
+ Type of Experience: Outside Sales Experience
+ High Level Selling and Key Relationship Management
+ Hospitality Sales/Procurement Experience a plus
+ Technical Competencies & Information Systems:
+ Strong Microsoft Outlook, Word, Excel, Teams and PowerPoint skills
+ Salesforce
+ Orion
+ Highspot
+ SharePoint Portal Utilization
+ Regular and effective use of communication tools, such as voice mail, e-mail, PC-based products such as Word, Excel, Projects, PowerPoint, SalesForce, etc.
+ Skills & Abilities:
+ Strong sales skillset
+ Understanding of the customer relationship process, buying process and a demonstrated record of senior level customer contacts
+ A thorough grasp of professional and consultative selling skills to include a history of successful contract negotiations. The close cycle will/can range from 6-18 months and will typically involve multiple decision makers in the purchasing decision.
+ Fluid organizational agility (the ability to learn, understand and navigate an organization at the upper to lower levels).
+ Excellent communication (oral, written, and presentation) skills and be able to present complex topics (pricing or service strategies).
+ Personal comfort level when dealing with senior positioned customers in professional and social settings.
+ Language Skills: Ability to read, write, speak, and understand English.
+ Personal Attributes & Other/Preferred:
+ Must be personable and presentable at all times
+ Must be a self-starter and able to make own decisions in timely manner.
+ Able to take direction well and execute efficiently and effectively.
+ Flexible with respect to change initiatives
+ Positive and Engaging
+ Demonstrated success with operating in a highly ambiguous environment with constant change.
+ Integrity, Accountability & Trust
+ Demonstrate passion for the brand, products, services and solutions offered to our customers
+ Must possess a desire to continually develop skills and product knowledge
+ Mange by Influence
+ Attention to Detail
+ Business Acumen
+ Customer Focus
+ Drive for Results
+ Time Management
+ Interpersonal Savvy
+ Hospitality Knowledge and Experience (preferred)
**About The ODP Corporation** : The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
**Disclaimer** : The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability_
**Pay, Benefits & Work Schedule:** The salary range for this role is $80,000/year to $103,000/year, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button.
**How to Apply:** Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
**Application Deadline** : The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
**Equal Employment Opportunity** : The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
REQNUMBER: 96919

**Overview**
The Director, Hospitality Sales creates and executes strategies that will grow sales and drive the direction of hospitality teams while developing and sustaining exemplary sales competency for hospitality customers. The incumbent will provide insight into the creation and realization of sales initiatives and be a key contributor to the strategy of the broader ODP Business Solutions. This role will ensure the entire hospitality team will deliver in all key objectives to grow market share and build shareholder value. Researches and understands where the best market opportunities for the hospitality segment are based on prospects, capabilities and resources, and properly deploys the correct strategy to maximize results.
In addition to owning profitable sales growth, this role will be responsible for the annual operating plan and sales forecasting, budgeting and adherence to ensure the business maintains a competitive position in the market which meets or exceeds our commitments to our stakeholders and the investment community at large. This position will also serve as a key collaborator across a broad spectrum of internal and external partners inclusive, but not limited to: External vendors, Veyer, Marketing, Product Management, Human Resources, Finance, Merchandising, Sales Operations and the Executive Leadership team.
**Primary Responsibilities:**
+ Revenue & Profitability Growth and Operating Budget Management: This position is tasked with driving the growth and retention of the existing client base by achieving sales objectives, developing budgets for effective operations, and evaluating business development opportunities. It ensures compliance with company standards and regulations while leading the preparation of an annual operating budget with ODP Corp Finance to meet growth and income targets. The role involves implementing business controls to maintain a focus on annual performance, reporting financial results, recommending sales and market strategies, and assisting in the design of sales incentive programs.
+ Strategic Business Growth and Development: Leads strategic planning to create a roadmap for profitable business growth, continually updating performance milestones to challenge the organization while ensuring alignment with corporate goals and effective execution of sales plans. Maintains communication with the Vice President and corporate functions, fostering an integrated work environment and inspiring the management team to achieve business objectives and customer development. Provides leadership in marketing strategy development and vendor relationship management, emphasizing vendor programs as a business priority and sharing market intelligence for the benefit of practices and operations.
+ Organization Development: Leads the management, development and evolution of the hospitality team to ensure the readiness of a talented organization focused on the aggressive profitable growth of products and services. Provides the direction, development and coaching of all associates as needed to reinforce their professional capabilities and to maintain an organization of investment grade associates. Effectively implements and monitors programs such as hiring, compensation, performance appraisals, and employee training and development. Responsible for managing and developing a high-level sales team.
+ Employee and Customer Focus: Effectively implements and monitors programs such as hiring, compensation, performance appraisals, and employee training and development. Leads the organization to ensure strong customer relationships. Develops a culture of customer focus to drive success. Uncovers new business opportunities and presents business case to senior management to improve overall sales profitability.
**Education and Experience:**
+ Level of Formal Education: Bachelor's degree or equivalent experience
+ Area of Study: Business Administration, Marketing, Merchandising
+ Minimum Years of Experience: 7
+ Type of Experience: Sales, Marketing
+ Technical Competencies & Information Systems: Microsoft Excel, Word, Outlook, PowerPoint
+ Skills & Abilities:
+ Ability to lead an organization to achieve revenue and profitability targets.
+ Ability to manage and lead complex projects within a multi-channel large organization.
+ Proven success in executive leadership assignments with a successful P&L track record.
+ Decision making ability with a bias for action and sense of urgency.
+ Capacity to execute work in a rapid and efficient manner.
+ Strong conceptualization and communication skills augmented by diplomacy.
+ Personal "bandwidth" to function in a matrix management environment on an international basis.
+ Strategic thinker with the ability to convert concepts into tactical plans effectively.
+ Excellent leadership skills with the ability to effectively lead a team across a large geography.
+ Personal Attributes & Other/Preferred:
+ Must be personable and presentable at all times.
+ Must be a self-starter and able to make own decisions in timely manner.
+ Able to take direction well and execute efficiently and effectively.
+ Flexible with respect to change initiatives.
This is a remote position and does not currently require relocation. However, applicants located within a 30 mile radius of an ODP Corp building maybe required to go in office on a hybrid schedule.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
**About The ODP Corporation** : The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
**Disclaimer** : The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
**Pay, Benefits & Work Schedule: The salary range for this role is $117,400/year to $199,300/year, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.**
**How to Apply:** **Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.**
**Application Deadline** **: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.**
**Equal Employment Opportunity** **: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.**
**We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.**
REQNUMBER: 96385

Our client, a renowned luxury hotel group situated in vibrant Miami, Florida , is seeking an exceptional Event Manager to oversee the planning and execution of high-profile events. This dynamic role is responsible for delivering unforgettable experiences for clients hosting a variety of occasions, from corporate functions and conferences to extravagant social gatherings and weddings. You will work closely with clients from the initial inquiry stage through to the event's conclusion, ensuring all their needs and expectations are met with impeccable attention to detail and personalized service. The ideal candidate will have a strong background in event planning within the hospitality industry, exceptional organizational skills, and a flair for creative event design. Key responsibilities include managing event budgets, coordinating with vendors, overseeing venue setup, liaising with hotel departments (catering, AV, banquets), and managing on-site event execution. You will also be involved in marketing event services and developing proposals. This position offers a hybrid work arrangement, requiring regular on-site presence for client meetings and event oversight, with flexibility for remote administrative tasks. A Bachelor's degree in Hospitality Management, Tourism, Marketing, or a related field is preferred. A minimum of 4-6 years of experience in event management, specifically within luxury hotels or high-end event venues, is essential. Outstanding communication, negotiation, and interpersonal skills are critical for building strong client relationships and leading diverse teams. You should possess a passion for delivering world-class service and a proven ability to thrive under pressure in a fast-paced environment. We are looking for a proactive, creative, and meticulous individual who is dedicated to exceeding client expectations. If you are passionate about creating extraordinary events and want to contribute to a leading luxury hospitality brand, we encourage you to apply. Your expertise will be key in maintaining our client's reputation for excellence and driving revenue through successful event execution. You will have the opportunity to work with cutting-edge event technologies and collaborate with a talented team dedicated to providing unparalleled guest experiences.

Key Responsibilities:

• Plan and manage all aspects of corporate and social events.
• Develop detailed event proposals and manage client budgets effectively.
• Coordinate with clients to understand their event requirements and vision.
• Liaise with internal hotel departments to ensure seamless event execution.
• Source and manage relationships with external vendors and suppliers.
• Oversee on-site event setup, logistics, and staffing.
• Ensure all events are executed to the highest standards of quality and service.
• Conduct post-event evaluations and client feedback analysis.
• Drive sales and marketing efforts for event services.
• Maintain a thorough understanding of current event trends and industry best practices.
• Troubleshoot and resolve any event-related issues promptly.
• Manage contracts and billing for events.

Qualifications:

• Bachelor's degree in Hospitality Management, Tourism, Marketing, or a related field.
• 4-6 years of experience in event management within the luxury hospitality sector.
• Proven track record of successfully planning and executing diverse events.
• Strong knowledge of catering, AV, and event production.
• Excellent organizational, time management, and multitasking skills.
• Exceptional communication, negotiation, and interpersonal abilities.
• Proficiency in event management software and Microsoft Office Suite.
• Ability to work under pressure and meet tight deadlines.
• Creative and detail-oriented approach to event design and execution.
• Flexibility to work evenings, weekends, and holidays as required by event schedules.

Our client is seeking a highly creative and experienced Senior Architectural Designer to lead innovative projects in the hospitality sector in Miami, Florida, US . This role demands a visionary professional capable of translating conceptual ideas into stunning, functional, and aesthetically pleasing architectural designs. You will be responsible for all phases of design, from initial client meetings and concept development through to construction documentation and oversight.

Key responsibilities include developing architectural drawings, renderings, and models using state-of-the-art design software. You will collaborate closely with clients, consultants, and construction teams to ensure designs meet project requirements, budget constraints, and regulatory standards. The ideal candidate will have a strong portfolio showcasing successful hospitality projects, demonstrating an exceptional eye for detail, material selection, and spatial planning. You will also lead design critiques and mentor junior designers, fostering a collaborative and inspiring work environment.

This position requires a deep understanding of architectural principles, building codes, and construction methods, with a specialized focus on hotel, resort, and restaurant design. You should be adept at integrating sustainable design practices and innovative technologies into your work. Excellent communication and presentation skills are crucial for effectively conveying design concepts to clients and stakeholders. The ability to manage multiple projects concurrently and meet demanding deadlines is essential.

Qualifications include a Bachelor's or Master's degree in Architecture from an accredited institution. Professional licensure (RA) is strongly preferred. A minimum of 7-10 years of experience in architectural design, with a significant portion focused on high-end hospitality projects, is required. Proficiency in AutoCAD, Revit, SketchUp, Adobe Creative Suite, and visualization software (e.g., 3ds Max, V-Ray) is mandatory. Experience with contract administration and site supervision is a plus. A passion for design excellence and a commitment to creating memorable guest experiences are key attributes. Join our client in Miami, Florida, US and leave your architectural signature on iconic hospitality landmarks.

Our client, a renowned architectural firm, is seeking a talented and experienced Senior Architectural Designer specializing in hospitality projects for their office in Miami, Florida, US . This position offers the chance to lead the design process for exciting new hotel developments and renovations, working from concept through to completion. The ideal candidate will have a strong portfolio showcasing innovative and functional designs within the hospitality sector, coupled with exceptional technical skills and a keen eye for aesthetic detail.

Key responsibilities will include leading design teams, developing conceptual designs, and producing detailed architectural drawings and specifications using industry-leading software. You will be involved in all phases of the design process, including schematic design, design development, construction documentation, and construction administration. This involves collaborating closely with clients, engineers, consultants, and contractors to ensure project goals are met and that designs are compliant with building codes, regulations, and client requirements.

The role demands creativity and a deep understanding of spatial planning, material selection, and interior finishes relevant to the hospitality industry. You will be responsible for creating compelling presentations and visualizations to communicate design ideas effectively to clients and stakeholders. Project management skills are essential, including managing project schedules, budgets, and resources. You will also be expected to mentor junior designers, providing guidance and feedback to foster their professional growth.

Qualifications include a Bachelor's or Master's degree in Architecture from an accredited institution. Professional licensure (RA) is strongly preferred. A minimum of 8 years of progressive experience in architectural design, with a significant focus on hospitality projects (hotels, resorts, restaurants), is required. Proficiency in Revit, AutoCAD, SketchUp, Adobe Creative Suite, and rendering software is essential. A strong portfolio demonstrating design excellence and a comprehensive understanding of the construction process is mandatory. Excellent communication, leadership, and client management skills are critical. Experience with sustainable design principles and LEED certification is a plus. This is an exceptional opportunity to shape the future of hospitality design in a vibrant city.

Assistant Project Manager Hospitality Projects

Our client is a well-regarded general contractor in South Florida with a strong portfolio of hospitality and commercial projects across the region. Known for delivering high-quality work and cultivating long-term client relationships, the company maintains a hands-on leadership approach and offers clear growth pathways for employees.

Job Description

• Assist the Project Manager with daily coordination of active job sites
• Communicate with subcontractors, vendors, and internal teams to ensure project milestones are met
• Review plans, specifications, and scopes of work
• Help manage project documentation including RFIs, submittals, and change orders
• Conduct regular site visits to monitor progress and quality
• Support budgeting, scheduling, and procurement tasks
• Ensure compliance with safety standards and company procedures

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

• 2-4 years of experience in commercial construction, ideally with exposure to hospitality, restaurant, or retail projects
• Bachelor's degree in Construction Management or related field preferred
• Strong organizational and communication skills
• Proficiency in project management software (e.g., Procore, Microsoft Project, Bluebeam)
• Eagerness to learn, contribute, and grow within a team-oriented company

What's On Offer

• Competitive salary in the $70k-$90k range
• Exposure to high-profile, design-forward projects
• Clear pathway for promotion to Project Manager
• Supportive leadership team and strong company culture
• Health benefits, 401(k), and PTO package

Contact: Colin Becker

Job Reference: JN-062025-6755020

LAZ Parking is one of the largest and fastest growing parking companies in the country. We often say, "parking is our industry, but people are our passion". Our mission is to "create opportunities for our employees and value for our clients." When it comes to parking, we're the experts!

The LAZ Hospitality silois a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners.

The Spirit of the Position:

The Luxury Hospitality Manager supports Regional Management with complete oversight of the financial, operational, safety and service-related success of a luxury hotel in Miami, FL.

Principal Job Duties:

• Responsible for the financial, operational, safety, and service success at their hotel(s).
• Managing, planning, scheduling, training, and directing the activities of Assistant Hospitality Managers, Supervisors, and frontline staff.
• Ensure that increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
• Additional duties as assigned.

Luxury Service:

• Leading the flawless execution of the first and last impression of the guest through effortless service.
• Accountable for instilling the essence of luxury in every guest interaction through a sense of anticipation of need, personalization, and attention to detail.
• Championing a service culture of continuous innovation and improvement in quality, standards, and exceeding guest expectations.
• Responsible for implementing first-person guest service recovery through the empowerment of the team.
• Driving the development of staff to ensure they have the resources and training that allows them to continually go above and beyond the expectations of guests.

People

• Attend daily stand-up meetings and resume meetings scheduled by client either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads.
• Ensure LAZ internal stand-up meetings (Pre-Shifts) are held each shift either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads.
• Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline.
• Identify high potential employees to support the organization's continued growth, both within your region and outside.
• Actively participate in the recruiting and onboarding process for prospective employees.
• Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
• Address any and all safety concerns promptly.

Product

• Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
• Responsible for cultivating client relationships and business retention.
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned hotel(s).
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.

Profit

• Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting.
• Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.
• Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.
• Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling, and operational expenses.
• Daily, weekly, monthly, and annual financial and operational reports as required.
• Preparation of budgets/monthly reviews of profit/loss for their assigned hotel(s).
• Monitor, review, and analyze the market rate structures.

Requirements

Education:

• Bachelor's Degree or equivalent work experience desired.
• 4+ years in Management role.
• Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is preferred.
• Valid driver's license required.
• Previous experience working in fast-paced environment with high customer expectations.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Experience:

Skills:

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent teambuilding and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.

LAZ Parking is one of the largest and fastest growing parking companies in the country. We often say, "parking is our industry, but people are our passion". Our mission is to "create opportunities for our employees and value for our clients." When it comes to parking, we're the experts!

The LAZ Hospitality silois a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners.

The Spirit of the Position:

The Luxury Hospitality Manager supports Regional Management with complete oversight of the financial, operational, safety and service-related success of a luxury hotel in Miami, FL.

Principal Job Duties:

• Responsible for the financial, operational, safety, and service success at their hotel(s).
• Managing, planning, scheduling, training, and directing the activities of Assistant Hospitality Managers, Supervisors, and frontline staff.
• Ensure that increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
• Additional duties as assigned.

Luxury Service:

• Leading the flawless execution of the first and last impression of the guest through effortless service.
• Accountable for instilling the essence of luxury in every guest interaction through a sense of anticipation of need, personalization, and attention to detail.
• Championing a service culture of continuous innovation and improvement in quality, standards, and exceeding guest expectations.
• Responsible for implementing first-person guest service recovery through the empowerment of the team.
• Driving the development of staff to ensure they have the resources and training that allows them to continually go above and beyond the expectations of guests.

People

• Attend daily stand-up meetings and resume meetings scheduled by client either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads.
• Ensure LAZ internal stand-up meetings (Pre-Shifts) are held each shift either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads.
• Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline.
• Identify high potential employees to support the organization's continued growth, both within your region and outside.
• Actively participate in the recruiting and onboarding process for prospective employees.
• Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
• Address any and all safety concerns promptly.

Product

• Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
• Responsible for cultivating client relationships and business retention.
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned hotel(s).
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.

Profit

• Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting.
• Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.
• Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.
• Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling, and operational expenses.
• Daily, weekly, monthly, and annual financial and operational reports as required.
• Preparation of budgets/monthly reviews of profit/loss for their assigned hotel(s).
• Monitor, review, and analyze the market rate structures.

Requirements

Education:

• Bachelor's Degree or equivalent work experience desired.
• 4+ years in Management role.
• Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is preferred.
• Valid driver's license required.
• Previous experience working in fast-paced environment with high customer expectations.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Experience:

Skills:

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent teambuilding and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.