222 Hospitality jobs in Pinellas Park
Senior Hospitality Operations Manager
32201 Riverview, Florida
$95000 Annually
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Posted 7 days ago
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Job Description
Our client is seeking a dynamic and experienced Senior Hospitality Operations Manager to oversee operations at their prominent establishment in Jacksonville. This role requires a leader passionate about guest satisfaction, operational efficiency, and team development. You will be instrumental in managing day-to-day operations, ensuring high standards of service, and driving revenue growth. A hybrid work arrangement will allow for flexibility while maintaining a strong presence on-site.
Key Responsibilities:
Key Responsibilities:
- Direct and manage all aspects of daily operations, including front desk, housekeeping, food and beverage, and event services.
- Develop and implement operational strategies to enhance guest experience and satisfaction.
- Monitor and control operational costs, managing budgets and optimizing resource allocation.
- Recruit, train, motivate, and supervise hospitality staff, fostering a positive and productive work environment.
- Ensure compliance with all health, safety, and hygiene standards and regulations.
- Manage vendor relationships and oversee inventory control for supplies and amenities.
- Handle guest inquiries, complaints, and feedback, resolving issues promptly and professionally.
- Collaborate with sales and marketing teams to develop promotions and drive business.
- Analyze operational data and financial reports to identify areas for improvement and implement corrective actions.
- Maintain the physical appearance and functionality of the property, coordinating with maintenance teams as needed.
- Conduct regular performance reviews and provide ongoing coaching to staff.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in hospitality operations management, preferably in hotels or resorts.
- Proven leadership skills with experience managing diverse teams.
- Strong understanding of hospitality industry best practices, guest service standards, and operational workflows.
- Excellent financial acumen, including budgeting, cost control, and revenue management.
- Exceptional problem-solving and decision-making abilities.
- Outstanding communication, interpersonal, and customer service skills.
- Proficiency in property management systems (PMS) and other relevant hospitality software.
- Ability to work a flexible schedule, including evenings, weekends, and holidays, as required by business needs.
- Experience in a hybrid work setting, effectively balancing remote administrative tasks with on-site operational oversight.
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0
Hospitality Guest Services Manager
33101 Riverview, Florida
$65000 Annually
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Posted 7 days ago
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Job Description
Our client, a prominent hospitality group, is seeking an experienced and client-focused Hospitality Guest Services Manager to oversee and elevate the guest experience for their remote clientele and internal teams. In this fully remote role, you will be responsible for managing all aspects of guest relations, ensuring exceptional service delivery, and resolving any issues promptly and efficiently. The ideal candidate possesses a deep understanding of hospitality standards, exceptional problem-solving skills, and a commitment to creating memorable experiences for every guest. This position requires excellent communication and organizational abilities to manage interactions and support services seamlessly from a distance.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and implement service standards and protocols to ensure consistent, high-quality guest experiences across all remote interactions.
- Oversee the guest relations team, providing leadership, training, and performance management.
- Manage guest inquiries, feedback, and complaints, ensuring timely and satisfactory resolution.
- Proactively identify opportunities to enhance the guest journey and personalize service offerings.
- Collaborate with various departments (e.g., events, operations, marketing) to coordinate services and ensure seamless guest support.
- Monitor online reviews and social media channels, responding appropriately to maintain brand reputation.
- Develop and maintain strong relationships with key clients and partners.
- Analyze guest satisfaction data and implement strategies for continuous improvement.
- Assist in the planning and execution of virtual client events or engagement initiatives.
- Manage the budget for guest services operations, ensuring cost-effectiveness.
- Stay abreast of industry trends and best practices in hospitality and customer service.
- Develop and deliver training programs for staff on service excellence and remote guest interaction.
- Prepare regular reports on guest satisfaction metrics, operational performance, and team achievements.
- Act as a brand ambassador, embodying the company's values and commitment to excellence.
- Troubleshoot and resolve any remote service delivery challenges.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hospitality management, with a strong focus on guest services, front desk operations, or client relations.
- Proven experience managing and leading teams.
- Deep understanding of hospitality principles and customer service best practices.
- Exceptional interpersonal, communication, and problem-solving skills.
- Proficiency in hotel management software (PMS) and CRM systems.
- Experience with virtual communication and collaboration tools is essential.
- Ability to remain calm and professional under pressure.
- Strong organizational and multitasking abilities.
- Demonstrated ability to work independently and effectively manage remote operations.
- Flexibility to adapt to changing needs and schedules.
- Passion for delivering outstanding guest experiences.
- Knowledge of event planning and coordination is a plus.
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1
Senior Sales Manager - Hospitality
32202 Riverview, Florida
$80000 annum + com
WhatJobs
Posted 7 days ago
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Job Description
Our client, a premier hospitality group, is seeking a dynamic and results-driven Senior Sales Manager to lead their sales efforts in Jacksonville, Florida, US . This critical role will focus on driving revenue growth through strategic sales initiatives, building strong client relationships, and managing a high-performing sales team. The ideal candidate will have extensive experience in the hospitality industry, a proven track record in sales leadership, and a passion for delivering exceptional guest experiences.
Key Responsibilities:
Key Responsibilities:
- Develop and implement strategic sales plans to achieve ambitious revenue targets for hotel rooms, event spaces, and related services.
- Lead, train, and motivate a team of sales professionals, fostering a collaborative and results-oriented environment.
- Identify and pursue new business opportunities, including corporate accounts, group bookings, and special events.
- Cultivate and maintain strong relationships with key clients, travel agents, and industry partners.
- Conduct market research and competitor analysis to identify market trends and opportunities.
- Oversee the development of sales proposals, contracts, and presentations.
- Monitor sales performance metrics and provide regular reports to senior management.
- Collaborate with marketing, operations, and event planning teams to ensure a seamless customer journey.
- Represent the organization at industry events, trade shows, and networking functions.
- Ensure adherence to all company policies and procedures, and uphold the highest standards of service excellence.
- Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.
- Minimum of 7 years of progressive sales experience in the hospitality industry, with at least 3 years in a sales management role.
- Proven track record of exceeding sales targets and driving revenue growth.
- Extensive knowledge of the hotel and tourism market.
- Strong leadership, coaching, and team-building skills.
- Excellent communication, negotiation, and interpersonal abilities.
- Proficiency with CRM software (e.g., Salesforce, Cendyn) and Microsoft Office Suite.
- Ability to think strategically and develop innovative sales strategies.
- Strong understanding of market dynamics and competitive landscapes.
- A passion for delivering exceptional customer service and creating memorable experiences.
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2
Senior Hospitality Operations Manager
32201 Riverview, Florida
$110000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a dynamic leader in the hospitality sector, is seeking an accomplished Senior Hospitality Operations Manager to spearhead their operations. This is a fully remote position, allowing you to leverage your expertise to optimize service delivery, enhance guest experiences, and drive operational efficiency across multiple properties without being tied to a specific physical location. The ideal candidate will possess a proven track record in managing complex hospitality operations, a deep understanding of industry best practices, and exceptional leadership and problem-solving skills. We are looking for a strategic thinker capable of making significant impacts in a remote-first capacity.
Key Responsibilities:
Qualifications:
This fully remote role offers the flexibility to manage operations from anywhere, requiring strong communication and digital collaboration skills to succeed.
Key Responsibilities:
- Oversee and manage day-to-day operations across various hospitality venues, ensuring seamless service delivery and adherence to brand standards.
- Develop and implement operational strategies to enhance guest satisfaction, improve efficiency, and control costs.
- Lead and mentor remote operations teams, fostering a culture of excellence, accountability, and continuous improvement.
- Monitor key performance indicators (KPIs) and operational metrics, analyzing data to identify areas for improvement and implementing corrective actions.
- Manage budgets, forecasting, and financial performance for operational areas, ensuring profitability.
- Ensure compliance with all health, safety, and sanitation regulations.
- Collaborate with marketing, sales, and finance departments to align operational strategies with overall business objectives.
- Implement and refine standard operating procedures (SOPs) to optimize workflows and service quality.
- Manage relationships with vendors and suppliers, negotiating contracts and ensuring timely delivery of goods and services.
- Utilize technology and digital tools to enhance operational visibility and remote management capabilities.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree preferred.
- Minimum of 7-10 years of progressive experience in hospitality operations management, with a significant portion in senior leadership roles.
- Proven experience in managing diverse teams and operational functions within the hospitality industry.
- Demonstrated success in improving operational efficiency, guest satisfaction, and profitability.
- Strong understanding of financial management, budgeting, and cost control.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in using property management systems (PMS) and other relevant hospitality software.
- Ability to analyze complex operational data and translate insights into actionable strategies.
- Highly organized with exceptional problem-solving and decision-making abilities.
- Self-motivated and able to thrive in a remote work environment, demonstrating strong time management and independent work habits.
This fully remote role offers the flexibility to manage operations from anywhere, requiring strong communication and digital collaboration skills to succeed.
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3
Remote Hospitality Operations Manager
32201 Riverview, Florida
$80000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client, a renowned leader in the hospitality sector, is seeking a highly motivated and experienced Remote Hospitality Operations Manager to oversee their virtual operations and remote guest services. This position is crucial for maintaining exceptional service standards and ensuring the smooth execution of all operational functions from a remote capacity. The ideal candidate will possess a strong understanding of hotel or resort management, exceptional problem-solving skills, and the ability to lead and motivate a dispersed team effectively. You will be responsible for implementing operational strategies that enhance guest satisfaction and drive efficiency across the board.
Key responsibilities include developing and enforcing operational policies and procedures, managing budgets and financial performance for designated operational areas, and monitoring service quality through various metrics and guest feedback channels. You will lead and support remote teams of front-desk staff, guest services representatives, and other operational personnel, ensuring they are well-trained, motivated, and adhere to company standards. This role involves identifying opportunities for process improvement, leveraging technology to enhance operational efficiency, and collaborating with other departments, such as marketing and sales, to achieve organizational goals. A proactive approach to troubleshooting and resolving guest issues is paramount.
The successful candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 6 years of progressive experience in hospitality operations management, with a proven track record of success, is required. Experience in managing remote teams and utilizing hospitality management software and communication platforms is essential. Strong leadership, communication, and organizational skills are critical, as is the ability to thrive in a fast-paced, remote environment. This role is based out of Jacksonville, Florida, US , but is offered as a fully remote position, providing significant flexibility.
Key responsibilities include developing and enforcing operational policies and procedures, managing budgets and financial performance for designated operational areas, and monitoring service quality through various metrics and guest feedback channels. You will lead and support remote teams of front-desk staff, guest services representatives, and other operational personnel, ensuring they are well-trained, motivated, and adhere to company standards. This role involves identifying opportunities for process improvement, leveraging technology to enhance operational efficiency, and collaborating with other departments, such as marketing and sales, to achieve organizational goals. A proactive approach to troubleshooting and resolving guest issues is paramount.
The successful candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 6 years of progressive experience in hospitality operations management, with a proven track record of success, is required. Experience in managing remote teams and utilizing hospitality management software and communication platforms is essential. Strong leadership, communication, and organizational skills are critical, as is the ability to thrive in a fast-paced, remote environment. This role is based out of Jacksonville, Florida, US , but is offered as a fully remote position, providing significant flexibility.
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4
Remote Director of Hospitality Operations
33131 Riverview, Florida
$160000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is seeking a highly strategic and experienced Director of Hospitality Operations to lead their diverse portfolio of hospitality ventures in a fully remote capacity. This executive role is paramount in driving operational excellence, ensuring exceptional guest experiences, and maximizing profitability across all properties. The Director will be responsible for developing and implementing comprehensive operational strategies, setting service standards, and overseeing all aspects of hotel and event management, including F&B, lodging, and guest services. You will lead and mentor a distributed team of property managers and department heads, fostering a culture of innovation, efficiency, and unparalleled customer service. The ideal candidate possesses a proven track record of success in luxury hospitality management, with deep expertise in financial management, revenue optimization, brand development, and team leadership. A strong understanding of current hospitality trends, technology adoption, and global market dynamics is essential. Responsibilities include setting operational budgets, managing P&Ls, developing strategic growth plans, and ensuring brand consistency and quality across all locations. You will also play a key role in crisis management, risk assessment, and the development of robust operational policies and procedures. This is a unique opportunity for a dynamic leader to shape the strategic direction of a premier hospitality group from anywhere, driving exceptional performance and guest satisfaction.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and execute comprehensive operational strategies to enhance guest satisfaction and drive profitability across all hospitality properties.
- Oversee the day-to-day operations of multiple hospitality venues, including hotels, resorts, and event spaces.
- Set high standards for service quality, operational efficiency, and brand consistency.
- Lead, mentor, and develop a remote team of property managers and department leaders.
- Manage operational budgets, P&Ls, and key performance indicators (KPIs) to ensure financial targets are met.
- Drive revenue growth through strategic pricing, marketing initiatives, and service innovation.
- Ensure compliance with all health, safety, and regulatory standards.
- Develop and implement effective policies and procedures across all operational areas.
- Oversee strategic planning, including market analysis, competitor benchmarking, and expansion opportunities.
- Foster a culture of excellence, teamwork, and continuous improvement within the hospitality division.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; MBA or advanced degree preferred.
- Minimum of 10 years of progressive experience in senior leadership roles within the hospitality industry.
- Proven track record of success in managing luxury hotels, resorts, or multi-unit hospitality operations.
- Extensive experience in financial management, P&L responsibility, and revenue optimization.
- Strong understanding of F&B operations, event management, and guest services.
- Demonstrated ability to lead and motivate remote teams.
- Exceptional strategic thinking, problem-solving, and decision-making skills.
- Excellent communication, negotiation, and interpersonal abilities.
- Proficiency in hospitality management software and digital platforms.
- Deep knowledge of global hospitality trends and market dynamics.
Apply Now
5
Event Planning Manager - Luxury Hospitality
32201 Riverview, Florida
$60000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is seeking a creative and detail-oriented Event Planning Manager to oversee bespoke event experiences within the luxury hospitality sector in Jacksonville, Florida . The successful candidate will be responsible for managing all aspects of event planning, from conceptualization and client consultation to flawless execution. This role demands exceptional organizational skills, a passion for delivering memorable guest experiences, and a deep understanding of the hospitality industry. You will work closely with clients to understand their vision, coordinate vendors, manage budgets, and ensure every event is a resounding success.
Key Responsibilities:
Key Responsibilities:
- Plan, coordinate, and execute a wide range of events, including weddings, corporate functions, galas, and social gatherings.
- Consult with clients to understand their event requirements, preferences, and budget constraints.
- Develop detailed event proposals, timelines, and floor plans.
- Source and manage relationships with vendors, including caterers, florists, decorators, entertainers, and audiovisual technicians.
- Negotiate contracts with vendors to secure favorable terms and pricing.
- Oversee event setup, execution, and breakdown, ensuring adherence to timelines and quality standards.
- Manage event budgets, track expenses, and ensure profitability.
- Conduct site inspections and venue assessments to ensure suitability for events.
- Act as the primary point of contact for clients before, during, and after events.
- Ensure exceptional guest satisfaction by anticipating needs and resolving issues promptly.
- Stay current with industry trends, creative event concepts, and best practices in hospitality and event management.
- Develop and implement marketing strategies to promote event services.
- Collaborate with internal teams, including culinary, beverage, and service staff, to ensure seamless event delivery.
- Maintain meticulous records of event details, client communications, and financial transactions.
- Adhere to all health, safety, and sanitation regulations.
- Bachelor's degree in Hospitality Management, Event Management, Marketing, or a related field.
- 5+ years of experience in event planning, preferably within the luxury hospitality or high-end catering industry.
- Proven experience in managing budgets and negotiating vendor contracts.
- Exceptional organizational and multitasking skills, with a keen eye for detail.
- Strong client relationship management and communication skills.
- Proficiency in event management software and Microsoft Office Suite.
- Creative thinking and problem-solving abilities.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required by event schedules.
- A passion for creating unique and memorable experiences.
- Experience in menu planning and beverage selection is a plus.
- Certification from a recognized event planning association is advantageous.
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6
Remote Executive Chef - Luxury Hospitality
32201 Riverview, Florida
$100000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client, a renowned name in the luxury hospitality sector, is seeking an exceptional Remote Executive Chef to oversee culinary operations and menu development. This is a unique fully remote opportunity, perfect for a culinary visionary who can drive excellence and innovation from anywhere. You will be responsible for creating exceptional dining experiences, managing kitchen operations virtually, setting high standards for food quality and presentation, and guiding culinary teams remotely. This role requires a profound understanding of diverse cuisines, cost control, staff training, and a passion for delivering unparalleled guest satisfaction.
Key Responsibilities:
Key Responsibilities:
- Develop innovative and appealing menus that align with the brand's luxury positioning and evolving culinary trends.
- Establish and maintain the highest standards of food quality, preparation, presentation, and sanitation across all dining outlets.
- Oversee virtual kitchen operations, including inventory management, food costing, and waste reduction strategies.
- Collaborate with procurement teams to source high-quality ingredients and manage vendor relationships.
- Develop and implement training programs for kitchen staff to enhance culinary skills and ensure consistency.
- Ensure strict adherence to all health, safety, and hygiene regulations.
- Control food and labor costs effectively to meet budgetary targets.
- Create engaging culinary experiences for guests, potentially including special events and menu tastings.
- Stay abreast of global culinary trends, new ingredients, and innovative cooking techniques.
- Develop and maintain strong relationships with F&B managers and restaurant teams.
- Contribute to the strategic planning of the food and beverage division.
- Conduct regular virtual performance reviews and provide constructive feedback to culinary staff.
- Significant culinary experience, including a minimum of 7 years in a senior culinary leadership role (e.g., Executive Chef, Head Chef) within high-end establishments.
- Proven expertise in menu development, food costing, and inventory management.
- Demonstrated ability to lead and motivate kitchen teams, preferably in a remote or distributed management setting.
- In-depth knowledge of various international cuisines and contemporary culinary techniques.
- Exceptional understanding of food safety and sanitation standards (e.g., HACCP).
- Strong financial acumen and experience in budget management.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work independently, manage time effectively, and adapt to a remote work environment.
- Culinary degree or equivalent professional qualification is highly desirable.
- A passion for creating memorable dining experiences and a commitment to excellence.
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7
Senior Operations Manager - Hospitality & Leisure
32201 Riverview, Florida
$75000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client, a premier hospitality and leisure group, is seeking a highly experienced and dynamic Senior Operations Manager to oversee and optimize operations for their flagship venue in Jacksonville, Florida . This role requires an on-site presence to ensure seamless daily operations and strategic development.
The Senior Operations Manager will be responsible for the day-to-day management of all operational aspects of the venue, ensuring exceptional guest experiences, efficient resource utilization, and adherence to company standards. You will lead and motivate a diverse team of staff, including front-of-house and back-of-house personnel, fostering a positive and high-performance culture. Key responsibilities include developing and implementing operational strategies, managing budgets, controlling costs, optimizing staffing levels, and ensuring compliance with health, safety, and service regulations. The ideal candidate will possess a deep understanding of the hospitality and leisure industry, with a proven track record in operational leadership. Experience with event management, customer service excellence, and staff training and development is crucial. You will be instrumental in driving revenue growth, enhancing operational efficiency, and maintaining the venue's reputation for quality and service. Strong problem-solving skills, excellent decision-making capabilities, and the ability to thrive in a fast-paced environment are essential. You will work closely with marketing, sales, and finance departments to achieve organizational goals. This role also involves continuous evaluation of operational performance, identifying areas for improvement, and implementing best practices.
Qualifications:
The Senior Operations Manager will be responsible for the day-to-day management of all operational aspects of the venue, ensuring exceptional guest experiences, efficient resource utilization, and adherence to company standards. You will lead and motivate a diverse team of staff, including front-of-house and back-of-house personnel, fostering a positive and high-performance culture. Key responsibilities include developing and implementing operational strategies, managing budgets, controlling costs, optimizing staffing levels, and ensuring compliance with health, safety, and service regulations. The ideal candidate will possess a deep understanding of the hospitality and leisure industry, with a proven track record in operational leadership. Experience with event management, customer service excellence, and staff training and development is crucial. You will be instrumental in driving revenue growth, enhancing operational efficiency, and maintaining the venue's reputation for quality and service. Strong problem-solving skills, excellent decision-making capabilities, and the ability to thrive in a fast-paced environment are essential. You will work closely with marketing, sales, and finance departments to achieve organizational goals. This role also involves continuous evaluation of operational performance, identifying areas for improvement, and implementing best practices.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
- Minimum of 6 years of progressive experience in operations management within the hospitality, leisure, or entertainment industry.
- Proven experience in managing large teams and diverse departments.
- Strong financial acumen, including budget management, P&L responsibility, and cost control.
- Demonstrated ability to develop and implement effective operational strategies.
- Excellent leadership, communication, and interpersonal skills.
- Experience in customer service excellence and guest satisfaction initiatives.
- Proficiency in relevant operational software and systems.
- Ability to work flexible hours, including evenings, weekends, and holidays, as dictated by business needs.
- Strong problem-solving and decision-making abilities under pressure.
- A passion for the industry and a commitment to delivering outstanding guest experiences.
- Experience with event planning and execution is a significant plus.
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8
Senior Event & Hospitality Operations Manager
32202 Riverview, Florida
$90000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a premier hospitality and events organization, is seeking a seasoned Senior Event & Hospitality Operations Manager to lead and elevate their service delivery. This is a fully remote position, allowing you to leverage your expertise in managing large-scale events and operational excellence from anywhere within the US. You will be responsible for overseeing all operational aspects of events, ensuring seamless execution, exceptional guest experiences, and efficient resource management. The ideal candidate will have a deep understanding of event logistics, staff management, budget control, and client relations within the hospitality sector.
Key responsibilities include:
Key responsibilities include:
- Develop and implement operational plans for a wide range of events, from conferences and corporate gatherings to high-profile social functions.
- Manage and coordinate all event logistics, including venue setup, staffing, catering, audiovisual, and transportation.
- Ensure adherence to all health, safety, and security protocols throughout event execution.
- Recruit, train, supervise, and evaluate event operations staff, fostering a culture of excellence and teamwork.
- Manage event budgets, track expenses, and ensure profitability targets are met.
- Serve as a primary point of contact for clients, addressing their needs and ensuring satisfaction before, during, and after events.
- Collaborate with sales, marketing, and culinary teams to deliver cohesive and memorable experiences.
- Conduct post-event evaluations, identify areas for improvement, and implement best practices.
- Oversee inventory management and equipment maintenance for event resources.
- Stay abreast of industry trends and innovative solutions in event management and hospitality operations.
- Utilize virtual collaboration tools to maintain seamless communication and coordination with remote teams and stakeholders.
- Develop contingency plans to address unforeseen challenges and ensure smooth event flow.
- Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in event management and hospitality operations, with a proven track record of managing complex, large-scale events.
- Exceptional leadership, communication, and interpersonal skills.
- Strong understanding of event production, logistics, and vendor management.
- Proficiency in event management software and standard office productivity tools.
- Experience in budget management and financial reporting.
- Ability to remain calm and effective under pressure in a dynamic remote environment.
- Demonstrated ability to manage diverse teams and foster a positive work culture.
- Must have a reliable internet connection and a suitable remote work setup.
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9