1344 Hospitality jobs in Rowland Heights
HOSPITALITY AMBASSADOR
90006 Los Angeles, California
Compass Group, North America
Posted 2 days ago
Job Viewed
Job Description
Rapport
**Salary:** $21/Hr-$22/Hr
**Other Forms of Compensation:**
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.
**Job Summary**
The **Guest Service Ambassador/Hospitality Ambassador** is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Manage and maintain all public areas, the ambassador will be the point of contact for reception and c-suite team.
**Key Responsibilities:**
+ Provide high-level internal and external customer support
+ Restock office, kitchen, and pantry supplies
+ Prepare and maintains conference rooms for executive and client meetings, align all furniture to ensure a welcoming look.
+ Set-up all conference rooms for new/continuing meetings
+ Ability to move&lift conference furniture up to 50 lbs.
+ Ensure all trash is cleared at regular intervals of time
+ Maintain and report all maintenance related reports
+ Greet employees and visitors, welcome visitors with a smile and maintaining eye contact through the entire interaction.
+ Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest
+ Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen
+ Coordinate and arrange basic office equipment repairs and maintenance
+ Carry out instructions for security, fire, health and safety guidelines
+ Provide first-line support for basic office technology
+ General administrative support
+ Interface with vendors (catering, AV, etc.) to provide seamless customer support
+ Respond to inquiries and anticipates customer needs
+ Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
+ Kitchen Areas - Maintain a clean, functional&organized look, ensure the sink is clutter free and the dishwashers are being effectively utilized.
+ Maintain a strong awareness of business activity and communicate all updates with your team members.
+ Communicate and interact effectively with all other departments.
+ Conduct opening and closing walkthroughs when business requires
+ Other duties as assigned
**Preferred Qualifications:**
+ A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard.
+ The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
+ Excellent listening and oral communication skills.
+ Basic computer skills and knowledge of office technology / equipment.
+ Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
+ Discreet, ethical and committed to maintaining a high degree of confidentiality.
+ A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.
+ Two to three years' experience in a client service / housekeeping / porter or houseman within a hospitality or corporate environment.
**Apply to Rapport today!**
_Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA_
Click here to Learn More about the Compass Story ( Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.**
**Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.**
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
**Associates in Rapport are offered many fantastic benefits.**
+ Medical
+ Dental
+ Vision
+ Life Insurance/ AD
+ Disability Insurance
+ Retirement Plan
+ Paid Time Off
+ Holiday Time Off (varies by site/state)
+ Associate Shopping Program
+ Health and Wellness Programs
+ Discount Marketplace
+ Identity Theft Protection
+ Pet Insurance
+ Commuter Benefits
+ Employee Assistance Program
+ Flexible Spending Accounts (FSAs)
+ Paid Parental Leave
+ Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( for paid time off benefits information
**Req ID:**
Rapport a specialized division of FLIK Hospitality Group
**Salary:** $21/Hr-$22/Hr
**Other Forms of Compensation:**
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.
**Job Summary**
The **Guest Service Ambassador/Hospitality Ambassador** is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Manage and maintain all public areas, the ambassador will be the point of contact for reception and c-suite team.
**Key Responsibilities:**
+ Provide high-level internal and external customer support
+ Restock office, kitchen, and pantry supplies
+ Prepare and maintains conference rooms for executive and client meetings, align all furniture to ensure a welcoming look.
+ Set-up all conference rooms for new/continuing meetings
+ Ability to move&lift conference furniture up to 50 lbs.
+ Ensure all trash is cleared at regular intervals of time
+ Maintain and report all maintenance related reports
+ Greet employees and visitors, welcome visitors with a smile and maintaining eye contact through the entire interaction.
+ Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest
+ Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen
+ Coordinate and arrange basic office equipment repairs and maintenance
+ Carry out instructions for security, fire, health and safety guidelines
+ Provide first-line support for basic office technology
+ General administrative support
+ Interface with vendors (catering, AV, etc.) to provide seamless customer support
+ Respond to inquiries and anticipates customer needs
+ Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
+ Kitchen Areas - Maintain a clean, functional&organized look, ensure the sink is clutter free and the dishwashers are being effectively utilized.
+ Maintain a strong awareness of business activity and communicate all updates with your team members.
+ Communicate and interact effectively with all other departments.
+ Conduct opening and closing walkthroughs when business requires
+ Other duties as assigned
**Preferred Qualifications:**
+ A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard.
+ The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
+ Excellent listening and oral communication skills.
+ Basic computer skills and knowledge of office technology / equipment.
+ Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
+ Discreet, ethical and committed to maintaining a high degree of confidentiality.
+ A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.
+ Two to three years' experience in a client service / housekeeping / porter or houseman within a hospitality or corporate environment.
**Apply to Rapport today!**
_Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA_
Click here to Learn More about the Compass Story ( Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.**
**Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.**
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
**Associates in Rapport are offered many fantastic benefits.**
+ Medical
+ Dental
+ Vision
+ Life Insurance/ AD
+ Disability Insurance
+ Retirement Plan
+ Paid Time Off
+ Holiday Time Off (varies by site/state)
+ Associate Shopping Program
+ Health and Wellness Programs
+ Discount Marketplace
+ Identity Theft Protection
+ Pet Insurance
+ Commuter Benefits
+ Employee Assistance Program
+ Flexible Spending Accounts (FSAs)
+ Paid Parental Leave
+ Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( for paid time off benefits information
**Req ID:**
Rapport a specialized division of FLIK Hospitality Group
View Now
0
Project Architect - Hospitality
92713 Irvine, California
Bespoke Careers
Posted today
Job Viewed
Job Description
An award-winning design firm is seeking a talented Project Architect to join their Irvine, CA team. The Project Architect will be responsible for developing and implementing design concepts, ensuring design continuity, and leading one or more projects. The ideal candidate will coordinate design development through all phases, establish project design direction and vision, assist with document preparation that supports design intent, prepare presentations, and coordinate with third parties and agencies. In collaboration with the Project Manager, the Project Architect will also be accountable for the financial performance of the project and effective team communication.
RESPONSIBILITIES
- Develop and implement project design concepts from Concept through Design Development phases.
- Support the resolution of design solutions during Construction Documents and Construction Administration phases.
- Ensure the design follows the contractual agreement with the client, keeping the project on schedule and within budget.
- Provide design solutions to technical and design detail problems, adhering to established standards.
- Develop effective design solutions that meet project goals and objectives.
- Ensure project needs and design intent are met through efficient resource utilization and design continuity.
QUALIFICATIONS
- Master's or bachelor's degree in architecture.
- Professional license required.
- 10+ years of experience designing small to mid-size architectural projects, including urban and resort hotels, mixed-use, and renovation projects.
- Strong proficiency in Revit required.
- Proficiency Rhino, Grasshopper, and Sketch-Up.
- Experience in client management and negotiations.
- Effective project management skills with a focus on meeting deadlines and budgets.
- Ability to collaborate effectively in a team environment.
- Excellent written and verbal communication and presentation skills.
View Now
1
Senior Hospitality Operations Manager
90014 Los Angeles, California
$120000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a luxury hotel group in **Los Angeles, California, US**, is seeking a dynamic and experienced Senior Hospitality Operations Manager to oversee and optimize the day-to-day operations of their flagship property. This critical on-site role is responsible for ensuring exceptional guest experiences, maintaining high standards of service, and driving operational efficiency across all hotel departments. You will lead and mentor a diverse team of department heads, including Front Office, Housekeeping, Food & Beverage, and Engineering, fostering a culture of excellence and continuous improvement. Responsibilities include developing and implementing operational strategies, managing budgets, controlling costs, and ensuring compliance with all health, safety, and brand standards. The ideal candidate will possess a deep understanding of luxury hospitality management, with a proven track record of success in driving guest satisfaction and financial performance. Exceptional leadership, problem-solving, and communication skills are essential. You will be the key point of contact for resolving guest issues and ensuring seamless service delivery. This is a demanding but rewarding role for a passionate hospitality professional looking to make a significant impact in a world-class establishment. The position requires a hands-on approach and a commitment to delivering an unparalleled guest experience. This role is based full-time at our hotel in **Los Angeles, California, US**, offering a vibrant work environment and opportunities for professional growth.
Key Responsibilities:
Key Responsibilities:
- Oversee and manage all hotel operational departments to ensure smooth and efficient functioning.
- Develop and implement operational policies and procedures to enhance guest satisfaction and service quality.
- Manage departmental budgets, control expenses, and optimize revenue generation.
- Lead, motivate, and mentor department managers and staff to achieve high performance.
- Ensure compliance with all health, safety, sanitation, and security regulations.
- Resolve guest complaints and issues promptly and professionally, ensuring a positive resolution.
- Conduct regular performance evaluations and provide constructive feedback to staff.
- Collaborate with other departments to ensure a seamless guest experience.
- Implement and uphold brand standards and service excellence initiatives.
- Monitor operational performance metrics and identify areas for improvement.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel operations management, preferably with luxury or full-service hotels.
- Proven track record of successfully managing multiple departments and leading large teams.
- In-depth knowledge of hotel operations, including Front Office, Housekeeping, F&B, and Engineering.
- Strong financial acumen with experience in budgeting and cost control.
- Excellent leadership, interpersonal, and communication skills.
- Demonstrated ability to resolve complex operational issues and guest concerns.
- Proficiency in property management systems (PMS) and other relevant hospitality software.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong problem-solving and decision-making abilities.
Apply Now
2
Remote Hospitality Revenue Manager
90002 Los Angeles, California
$85000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a leading hospitality group renowned for its exceptional guest experiences, is seeking a strategic and experienced Remote Hospitality Revenue Manager to join their dynamic, fully remote team. This crucial position is responsible for maximizing revenue and profitability for a portfolio of properties by developing and implementing effective pricing, inventory, and demand forecasting strategies. The ideal candidate possesses a deep understanding of the hospitality industry, advanced analytical skills, and a proven ability to thrive in a remote work environment.
Key responsibilities include analyzing market trends, competitor pricing, and customer demand to set optimal room rates and manage inventory across all distribution channels. You will develop and execute comprehensive revenue management strategies to drive occupancy, average daily rate (ADR), and revenue per available room (RevPAR). The Revenue Manager will work closely with sales, marketing, and operations teams to align pricing strategies with business objectives and promotional activities. Forecasting future demand, identifying revenue opportunities, and recommending adjustments to pricing and distribution tactics will be essential. This role requires proficiency in revenue management software and reporting tools, as well as the ability to generate insightful reports and present findings to senior leadership. Effective communication and collaboration skills are paramount for coordinating with property-level teams and maintaining a unified approach to revenue optimization across the portfolio. This remote-first role demands a proactive, data-driven individual who can independently manage their workload, identify emerging trends, and implement innovative solutions to enhance financial performance in the competitive hospitality landscape.
Qualifications:
Key responsibilities include analyzing market trends, competitor pricing, and customer demand to set optimal room rates and manage inventory across all distribution channels. You will develop and execute comprehensive revenue management strategies to drive occupancy, average daily rate (ADR), and revenue per available room (RevPAR). The Revenue Manager will work closely with sales, marketing, and operations teams to align pricing strategies with business objectives and promotional activities. Forecasting future demand, identifying revenue opportunities, and recommending adjustments to pricing and distribution tactics will be essential. This role requires proficiency in revenue management software and reporting tools, as well as the ability to generate insightful reports and present findings to senior leadership. Effective communication and collaboration skills are paramount for coordinating with property-level teams and maintaining a unified approach to revenue optimization across the portfolio. This remote-first role demands a proactive, data-driven individual who can independently manage their workload, identify emerging trends, and implement innovative solutions to enhance financial performance in the competitive hospitality landscape.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
- Minimum of 4 years of experience in revenue management within the hospitality industry.
- Proven track record of successfully maximizing revenue and profitability in hotel operations.
- In-depth knowledge of revenue management principles, pricing strategies, and forecasting techniques.
- Proficiency with hotel revenue management systems (e.g., IDeaS, Duetto) and GDS/channel managers.
- Strong analytical skills, with the ability to interpret complex data and translate it into actionable insights.
- Excellent communication, presentation, and interpersonal skills, suitable for remote collaboration.
- Ability to work independently, manage time effectively, and meet demanding deadlines.
- A strategic mindset and a passion for the hospitality industry.
Apply Now
3
Project Architect - Hospitality (Irvine)
92713 Irvine, California
Bespoke Careers
Posted today
Job Viewed
Job Description
An award-winning design firm is seeking a talented Project Architect to join their Irvine, CA team. The Project Architect will be responsible for developing and implementing design concepts, ensuring design continuity, and leading one or more projects. The ideal candidate will coordinate design development through all phases, establish project design direction and vision, assist with document preparation that supports design intent, prepare presentations, and coordinate with third parties and agencies. In collaboration with the Project Manager, the Project Architect will also be accountable for the financial performance of the project and effective team communication.
RESPONSIBILITIES
- Develop and implement project design concepts from Concept through Design Development phases.
- Support the resolution of design solutions during Construction Documents and Construction Administration phases.
- Ensure the design follows the contractual agreement with the client, keeping the project on schedule and within budget.
- Provide design solutions to technical and design detail problems, adhering to established standards.
- Develop effective design solutions that meet project goals and objectives.
- Ensure project needs and design intent are met through efficient resource utilization and design continuity.
QUALIFICATIONS
- Master's or bachelor's degree in architecture.
- Professional license required.
- 10+ years of experience designing small to mid-size architectural projects, including urban and resort hotels, mixed-use, and renovation projects.
- Strong proficiency in Revit required.
- Proficiency Rhino, Grasshopper, and Sketch-Up.
- Experience in client management and negotiations.
- Effective project management skills with a focus on meeting deadlines and budgets.
- Ability to collaborate effectively in a team environment.
- Excellent written and verbal communication and presentation skills.
View Now
4
Architectural Project Manager - Restaurant/Hospitality
92713 Irvine, California
Bancroft Staffing Partners (BSP)
Posted today
Job Viewed
Job Description
Hiring: Project Manager (Architectural) - Restaurant | Hospitality Exp.
Locations: Irvine | San Diego (either location)
About Us: We are a top-ranked full-service architectural, master planning, and design firm with a national presence and a diverse portfolio spanning retail, hospitality, multifamily, and commercial sectors. With over four decades of excellence, we're known for innovation, efficiency, and our collaborative studio culture that encourages leadership development and design excellence. We are seeking a Project Manager t o join our Restaurant/Hospitality team. This is a pivotal hire for us, offering a fast-track leadership opportunity for a driven architectural professional looking to make an impact.
Key Responsibilities:
- Architectural Project Manager, 7+ years of experience
- Project management, design through construction phases, project delivery, etc.
- Lead the architectural design and project delivery process across all phases – from conceptual design through construction administration.
- Manage client relationships, ensure project objectives and deadlines are met, and maintain design integrity and quality standards.
- Direct and mentor junior staff, delegating tasks and overseeing documentation, detailing, and coordination with consultants.
- Coordinate with internal teams and external consultants to manage project budgets, timelines, and approvals.
- Serve as a key point of contact for client presentations and jurisdictional reviews.
Project Expertise: Candidates should have recent and proven experience managing projects in one or more of the following sectors:
- Restaurants, high-end
- Hospitality , including hotels and entertainment venues
Qualifications:
- 7+ years of experience in architectural projects as a Project Manager
- BS in Architecture and/or MS in Architecture
- 5+ Years of project exp. in Restaurant | Hospitality (Either/both)
- Strong technical knowledge of building codes, construction documentation, and permitting processes
- Proficiency with Revit, AutoCAD, and design software tools
- Excellent communication, leadership, and organizational skills
- CA Registered Architect/NCARB License is nice to have, but not mandatory
What we offer - Compensation Full Package + Unique Opportunity:
- Competitive salary starting $120-150,000/year (DOE)
- Bi-Annual Bonuses
- Full Benefits: medical, dental, vision, 401K
- PTO/Vacation: 3 weeks (Year 1)
- Paid Holidays, Personal/Sick
- Clear path with fast-track promotion potential
- Flexible Schedule
Interested & Qualified? Apply today & email your updated resume/work to for a prompt review and consideration
View Now
5
Director of Revenue Management, Hospitality
90012 Los Angeles, California
$160000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a strategic and analytical Director of Revenue Management to lead their dynamic hospitality operations from a fully remote position. This key executive role is responsible for maximizing revenue and profitability through sophisticated pricing, inventory management, and demand forecasting strategies across multiple properties and brands. You will develop and implement innovative revenue management strategies, conduct market analysis, and oversee the utilization of various revenue management systems and tools. The ideal candidate possesses extensive experience in hotel revenue management, a deep understanding of market dynamics, and a proven ability to drive top-line growth. You will collaborate closely with sales, marketing, and operations teams to ensure alignment and execute effective pricing and distribution strategies. This role requires strong leadership, exceptional analytical skills, and the ability to influence stakeholders at all levels. As a remote leader, you will utilize advanced digital collaboration platforms to manage a global team and drive consistent results across diverse markets.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and implement comprehensive revenue management strategies to optimize occupancy and average daily rate (ADR).
- Analyze market trends, competitive sets, and historical data to forecast demand accurately.
- Manage pricing and inventory controls across all distribution channels.
- Oversee the implementation and effective utilization of revenue management systems (RMS).
- Collaborate with sales, marketing, and operations teams to develop integrated strategies.
- Identify new revenue opportunities and recommend appropriate pricing actions.
- Conduct regular performance reviews and provide insights to senior management.
- Lead and mentor a team of revenue managers and analysts in a remote environment.
- Ensure best practices in yield management and pricing are consistently applied.
- Develop and manage the revenue management budget.
- Stay abreast of industry best practices and emerging technologies in revenue management.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field. Master's degree preferred.
- 10+ years of progressive experience in revenue management within the hospitality industry.
- Proven track record of successfully increasing revenue and profitability for hotels or hotel groups.
- In-depth knowledge of revenue management principles, systems (e.g., IDeaS, Duetto), and forecasting techniques.
- Strong analytical, quantitative, and problem-solving skills.
- Excellent leadership, communication, and presentation skills.
- Experience managing and leading remote teams.
- Proficiency in data analysis and reporting tools.
- Familiarity with various distribution channels (OTAs, GDS, direct bookings).
- Strategic thinker with a results-oriented mindset.
Apply Now
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6
Remote Senior Hospitality Experience Designer
90001 Los Angeles, California
$95000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking an innovative and visionary Remote Senior Hospitality Experience Designer to redefine guest journeys and elevate customer satisfaction across their diverse portfolio. This role is entirely remote, offering flexibility and the opportunity to shape exceptional experiences from anywhere. You will be responsible for conceptualizing, designing, and implementing unique and memorable experiences that align with our brand values and strategic objectives in the dynamic **Los Angeles, California, US** hospitality market.
Key Responsibilities:
Key Responsibilities:
- Lead the end-to-end design of exceptional guest experiences for hotels, resorts, and other hospitality venues.
- Conduct in-depth guest journey mapping, identifying pain points and opportunities for innovation.
- Develop creative concepts and strategies for service delivery, ambiance, amenities, and digital touchpoints.
- Collaborate with cross-functional teams, including operations, marketing, F&B, and product development, to ensure seamless execution of experience designs.
- Translate brand identity and service standards into tangible guest interactions and environments.
- Utilize user research, market trends, and competitive analysis to inform design decisions.
- Create detailed experience blueprints, storyboards, and prototypes for new initiatives.
- Develop and implement guest feedback mechanisms and analyze data to measure the success of experience initiatives.
- Champion a guest-centric culture throughout the organization.
- Stay abreast of emerging trends in hospitality, travel, technology, and customer experience design.
- Facilitate virtual brainstorming sessions and workshops with diverse teams.
- Prepare compelling presentations to communicate design concepts and project proposals to senior leadership.
- Manage multiple design projects simultaneously, ensuring timely and high-quality delivery.
- Contribute to the development of design guidelines and best practices for the hospitality industry.
- Bachelor's degree in Hospitality Management, Experience Design, Marketing, Architecture, or a related field. A Master's degree is a plus.
- Minimum of 8 years of experience in experience design, service design, or a related role within the hospitality industry.
- Demonstrated success in conceptualizing and implementing innovative guest experiences.
- Strong understanding of user-centered design principles and methodologies.
- Excellent analytical and problem-solving skills.
- Outstanding communication, presentation, and interpersonal skills, with the ability to influence stakeholders remotely.
- Proficiency in design thinking, journey mapping, and prototyping tools.
- Familiarity with hospitality operations and service delivery models.
- Creative mindset with a passion for storytelling and creating emotional connections with guests.
- Ability to work independently and manage priorities in a remote work environment.
- Experience in luxury hospitality is highly desirable.
- Proven ability to collaborate effectively with remote teams.
Apply Now
7
Director of Global Luxury Hospitality
90069 Los Angeles, California
$220000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a prestigious international hotel group, is seeking a visionary Director of Global Luxury Hospitality to oversee their portfolio of high-end properties, with a significant presence in Los Angeles, California, US . This executive role is responsible for setting the strategic direction for luxury guest experiences, ensuring unparalleled service standards, and driving revenue growth across all managed luxury hotels worldwide. You will be a champion of brand standards, operational excellence, and innovative guest engagement.
Key responsibilities include developing and implementing global strategies to elevate the luxury guest experience, ensuring consistency and differentiation across all properties. You will lead initiatives to enhance service delivery, personalize guest interactions, and foster a culture of exceptional hospitality. This role involves close collaboration with property General Managers and executive teams to drive operational performance, optimize profitability, and maintain brand integrity. You will be responsible for overseeing revenue management strategies, marketing initiatives, and guest satisfaction programs, with a focus on the discerning luxury traveler. Staying abreast of global luxury travel trends, competitor activities, and emerging market opportunities will be crucial. You will also lead initiatives in staff training and development, ensuring that all team members are equipped to deliver world-class service. This position will involve significant travel to properties across the globe.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is preferred. A minimum of 12 years of progressive experience in luxury hospitality management, with a proven track record of leadership in overseeing multiple high-end properties or a significant luxury brand portfolio, is required. Demonstrated success in driving operational excellence, revenue growth, and guest satisfaction in the luxury segment is essential. Exceptional understanding of the global luxury market, including consumer preferences and emerging trends, is a must. Outstanding leadership, communication, strategic planning, and problem-solving skills are paramount. Experience with international operations and diverse cultural markets is highly desirable. This is a career-defining opportunity to lead the luxury hospitality division of a globally recognized brand and make a lasting impact on its esteemed properties, including those in Los Angeles, California, US .
Key responsibilities include developing and implementing global strategies to elevate the luxury guest experience, ensuring consistency and differentiation across all properties. You will lead initiatives to enhance service delivery, personalize guest interactions, and foster a culture of exceptional hospitality. This role involves close collaboration with property General Managers and executive teams to drive operational performance, optimize profitability, and maintain brand integrity. You will be responsible for overseeing revenue management strategies, marketing initiatives, and guest satisfaction programs, with a focus on the discerning luxury traveler. Staying abreast of global luxury travel trends, competitor activities, and emerging market opportunities will be crucial. You will also lead initiatives in staff training and development, ensuring that all team members are equipped to deliver world-class service. This position will involve significant travel to properties across the globe.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is preferred. A minimum of 12 years of progressive experience in luxury hospitality management, with a proven track record of leadership in overseeing multiple high-end properties or a significant luxury brand portfolio, is required. Demonstrated success in driving operational excellence, revenue growth, and guest satisfaction in the luxury segment is essential. Exceptional understanding of the global luxury market, including consumer preferences and emerging trends, is a must. Outstanding leadership, communication, strategic planning, and problem-solving skills are paramount. Experience with international operations and diverse cultural markets is highly desirable. This is a career-defining opportunity to lead the luxury hospitality division of a globally recognized brand and make a lasting impact on its esteemed properties, including those in Los Angeles, California, US .
Apply Now
8