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Title:

Billeting Hospitality Services Officer

Billeting & Hospitality Services Officer

This role will be located at an OCONUS location? and 100% onsite

Who We Are

KBR Mission Technology Solutions delivers full life cycle professional and technical solutions that improve operational readiness and drive innovation. We help ensure mission success on land, air, sea, space and cyberspace for the Department of Defense, Intelligence Community, NASA and other federal agencies. KBR's areas of expertise include engineering, logistics, operations, science, program management, mission IT and cybersecurity. KBR strives to create a safer, more secure and sustainable world by bringing together the best and brightest to deliver technologies and solutions that help our customers accomplish their most critical missions and objectives.

The Mission Ahead

This role is within KBR/NSS Intel division. At KBR Government Solutions, we don't just envision a world that's safer, more secure, and sustainable - we create it. Our legacy of delivering advanced full life cycle professional and technical solutions is matched only by our commitment to operational readiness and innovation. As stewards of critical missions for the Department of Defense, Intelligence Community, NASA, and other key federal entities, we excel in engineering, logistics, operations, science, program management, mission IT, and cybersecurity. United in our quest for excellence, KBR stands at the vanguard, ready to transform possibilities into impactful realities for a better tomorrow.

Who YOU Are

KBR is in search of a skilled Billeting/Hospitality Services Officer to manage the Government work order management process. You will manage a team of specialists, focusing on managing dining services, custodial services, transportation and hospitality functions. The ideal candidate will demonstrate strong communication skills, analytical acumen, an eye for detail, and a proven ability to make decisions and adhere to strict deadlines.

This is a 24x7 operation which requires provision of on-call support. Your role transcends conventional limits, placing a premium on the solid availability of essential systems. It's imperative that these systems remain operational without interruption. Your vigilant oversight and proactive maintenance strategies.

What You'll Do

In the role of Billeting/Hospitality Services Officer, your duties will include:

• Operate and maintain a dining facility in accordance with the appropriate health and sanitation standards for food preparation and handling.

• Conduct all cleaning of food preparation and food service areas in accordance with Health Code regulations.

• Provide catering service for official and VIP events.

• Maintain, stock, and manage site vending machines in accordance with the appropriate Host Nation health and sanitation standards for food preparation and handling.

• Collect, stage, pick-up, and conduct off-site disposal of all trash (Classified & Unclassified), construction material, and recycling.

• Manage custodial cleaning services, which includes laundering and replacing linens, cleaning restrooms, floors and other surfaces

• Manage clerical staff and overall tracking of billeting assignments (Lead).

• Maintain an adequate stock of expendable items at all times.

• Communicating effectively with diverse teams, responding to questions, and solving a range of operational issues.

• Have experience assigning and tracking lodging billeting.

• Have experience coordinating all hospitality services.

• Have experience coordinating proper security procedures for hospitality services performed in secure office spaces.

This is a contingent position based upon contract award and will be located OCONUS

REQUIREMENTS:

• Requires an active SECRET security clearance with the ability to obtain a US TS/SCI w/ Poly level clearance.

• Minimum of three (3) years experience in the hospitality industry working similar assignments.

Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

• Oversee and manage all operational aspects of hospitality properties.
• Develop and implement strategic plans to enhance guest satisfaction and drive revenue.
• Manage operational budgets, control costs, and ensure profitability.
• Lead, train, and develop operational management teams.
• Set performance standards and monitor key performance indicators (KPIs).
• Ensure compliance with health, safety, and regulatory standards.
• Foster a culture of service excellence and operational efficiency.
• Manage relationships with vendors, suppliers, and external partners.
• Drive continuous improvement initiatives across all operational areas.
• Analyze market trends and competitor activities to identify opportunities.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• 10+ years of progressive experience in hospitality operations management.
• Proven track record of success in managing multi-unit hospitality businesses.
• Extensive knowledge of hotel operations, F&B, and guest services.
• Strong financial acumen and P&L management experience.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to develop and execute strategic operational plans.
• Proficiency in hospitality management software and systems.
• Experience in remote team leadership and management is highly desirable.

• Master's degree in Hospitality Management or Business Administration.
• Minimum of 8 years of experience in hospitality leadership or consulting.
• Demonstrated success in strategic planning and operational improvement.
• Expertise in revenue management, guest services, and marketing.
• Strong analytical and problem-solving capabilities.
• Exceptional presentation and client management skills.
• Ability to work independently and manage remote projects effectively.
• Global perspective and understanding of hospitality trends.

• Develop and execute a comprehensive technology roadmap for the hospitality and tourism portfolio, aligning with business objectives and market trends.
• Identify and evaluate emerging technologies, such as AI, IoT, blockchain, and advanced data analytics, for their application in enhancing guest services, operational management, and loyalty programs.
• Lead the selection and implementation of new technology solutions, including Property Management Systems (PMS), Customer Relationship Management (CRM) systems, booking engines, and guest engagement platforms.
• Collaborate closely with internal stakeholders, including operations, marketing, and IT departments, to understand their needs and translate them into technology requirements.
• Manage relationships with technology vendors, negotiating contracts and ensuring successful project delivery.
• Oversee the integration of disparate technology systems to ensure seamless data flow and unified guest experiences.
• Develop strategies for leveraging data analytics to drive personalized guest experiences and improve business intelligence.
• Ensure all technology implementations comply with data privacy regulations and cybersecurity best practices.
• Provide technical leadership and guidance to project teams and operational staff.
• Conduct market research and competitive analysis to stay ahead of technology trends in the hospitality industry.
• Prepare and present technology strategy proposals and project updates to senior leadership.
• Foster a culture of innovation and continuous improvement in technology adoption.

• Master's degree in Information Technology, Business Administration, Hospitality Management, or a related field.
• Minimum of 8 years of experience in technology strategy, IT management, or business analysis, with a significant focus on the hospitality and tourism industry.
• Proven track record of successfully leading technology initiatives and digital transformation projects.
• Deep understanding of current hospitality technologies (PMS, CRS, POS, guest-facing apps) and emerging trends.
• Experience with data analytics, CRM, and guest experience platforms.
• Strong project management skills, with the ability to manage multiple complex projects simultaneously.
• Excellent communication, presentation, and negotiation skills.
• Ability to think strategically and translate business needs into technological solutions.
• Experience working effectively in a fully remote team environment.
• Knowledge of cloud computing, cybersecurity, and data privacy regulations.
• A passion for leveraging technology to elevate the guest experience.

• Develop and execute data-driven revenue management strategies to optimize occupancy and average daily rate (ADR).
• Conduct market analysis, competitor research, and demand forecasting to inform pricing decisions.
• Manage room inventory and pricing across all distribution channels, including online travel agencies (OTAs), global distribution systems (GDS), and direct bookings.
• Collaborate with property-level teams to ensure effective implementation of revenue management strategies.
• Monitor key performance indicators (KPIs) and provide regular reports on revenue performance to senior leadership.
• Identify opportunities for revenue enhancement and implement tactical initiatives.
• Utilize revenue management systems and analytics tools to gain insights and drive strategic decisions.
• Stay informed about industry trends, economic factors, and competitive landscape that may impact revenue.
• Develop and mentor junior revenue management analysts.
• Contribute to the overall strategic planning and financial success of the organization.

• Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
• Minimum of 6 years of progressive experience in hotel revenue management.
• Proven track record of successfully increasing revenue and profitability in hospitality operations.
• Expertise in demand forecasting, pricing strategies, and inventory management.
• Proficiency with hotel property management systems (PMS) and revenue management systems (RMS).
• Strong analytical and quantitative skills, with the ability to interpret complex data sets.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently and collaboratively in a fully remote setting.
• Proficiency in Microsoft Excel and other data analysis tools.
• A strategic mindset and a passion for driving results in the hospitality sector.

• Directing and coordinating day-to-day operations of various hospitality departments, including guest services, food and beverage, and event management.
• Developing and implementing strategic plans to improve operational efficiency, guest satisfaction, and profitability.
• Recruiting, training, supervising, and motivating a high-performing team of hospitality professionals.
• Monitoring service standards and implementing corrective actions to maintain and exceed guest expectations.
• Managing budgets, controlling costs, and ensuring financial targets are met or exceeded.
• Overseeing inventory management, procurement, and vendor relations.
• Ensuring compliance with all health, safety, and licensing regulations.
• Analyzing operational data to identify trends, opportunities, and challenges, and developing data-driven solutions.
• Collaborating with marketing and sales teams to drive business growth and enhance brand reputation.
• Acting as a liaison between management and staff, fostering effective communication and a collaborative spirit.
• Resolving guest complaints and service issues promptly and effectively.
• Spearheading initiatives for service innovation and continuous improvement within the hospitality sector.