What Jobs are available for Hospitality in Utah?
Showing 309 Hospitality jobs in Utah
Resy Hospitality Coordinator
84190 Salt Lake City, Utah
American Express
Posted 2 days ago
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**WHO WE ARE:**
Resy is the American Express global dining platform. Our mission is to power the world's best restaurants, using technology to imagine the future of hospitality. We serve 6,000 restaurants globally.
Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.
We're hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way.
**ABOUT THE ROLE:**
Our business is growing, and we are looking for additional Hospitality Coordinators to join our team. Working within Resy's Customer Success Org, Hospitality Coordinator's primary responsibility will be to provide outstanding front-line service and support to our Resy restaurant partners and Resy app users to ensure they are getting the most out of the Resy experience.
**_
* This person must reside in the US and be able to support EST and CST time zones
* _**
**WHAT YOU'LL DO:**
+ Answer guest inquiries via email & live chat
+ Troubleshoot any issues relating to Resy products: Resy Consumer App, ResyOS Restaurant App, Resy Restaurant Web-Dashboard & Resy.com
+ Provide top tier support to Resy customers escalating any critical issues to our SR Support Team and collaborating cross-team to resolve
+ Educating restaurant operators to raise the level of hospitality they offer through Resy technology
+ Assist the implementation team with setting new restaurant customers live on Resy
+ Offboard former restaurant customers by communicating final invoice details, scheduling official churn date and documenting feedback for review
+ Make phone calls to confirm premium reservations for the Resy Global Access concierge program
+ Working on other duties and projects as assigned
**WHO YOU ARE:**
+ Interest in working in a fast-paced hospitality-tech environment
+ Exceptional organizational skills, a keen eye for detail, a strong technological aptitude, and the ability to stay calm under pressure
+ Mastery of Microsoft Office and MacOS
+ Ability/flexibility to work global restaurant hours, including nights and weekends
+ Passion for restaurants and the hospitality industry
+ Experience working at restaurants
+ Working knowledge of reservation-management systems and restaurant operations
+ Experience supporting technology for a SaaS business
**Qualifications**
Salary Range: $20.00 to $35.82 hourly bonus benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions
**Job:** Customer Service
**Primary Location:** United States
**Schedule** Full-time
**Req ID:**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**WHO WE ARE:**
Resy is the American Express global dining platform. Our mission is to power the world's best restaurants, using technology to imagine the future of hospitality. We serve 6,000 restaurants globally.
Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.
We're hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way.
**ABOUT THE ROLE:**
Our business is growing, and we are looking for additional Hospitality Coordinators to join our team. Working within Resy's Customer Success Org, Hospitality Coordinator's primary responsibility will be to provide outstanding front-line service and support to our Resy restaurant partners and Resy app users to ensure they are getting the most out of the Resy experience.
**_
* This person must reside in the US and be able to support EST and CST time zones
* _**
**WHAT YOU'LL DO:**
+ Answer guest inquiries via email & live chat
+ Troubleshoot any issues relating to Resy products: Resy Consumer App, ResyOS Restaurant App, Resy Restaurant Web-Dashboard & Resy.com
+ Provide top tier support to Resy customers escalating any critical issues to our SR Support Team and collaborating cross-team to resolve
+ Educating restaurant operators to raise the level of hospitality they offer through Resy technology
+ Assist the implementation team with setting new restaurant customers live on Resy
+ Offboard former restaurant customers by communicating final invoice details, scheduling official churn date and documenting feedback for review
+ Make phone calls to confirm premium reservations for the Resy Global Access concierge program
+ Working on other duties and projects as assigned
**WHO YOU ARE:**
+ Interest in working in a fast-paced hospitality-tech environment
+ Exceptional organizational skills, a keen eye for detail, a strong technological aptitude, and the ability to stay calm under pressure
+ Mastery of Microsoft Office and MacOS
+ Ability/flexibility to work global restaurant hours, including nights and weekends
+ Passion for restaurants and the hospitality industry
+ Experience working at restaurants
+ Working knowledge of reservation-management systems and restaurant operations
+ Experience supporting technology for a SaaS business
**Qualifications**
Salary Range: $20.00 to $35.82 hourly bonus benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions
**Job:** Customer Service
**Primary Location:** United States
**Schedule** Full-time
**Req ID:**
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0
Senior Hospitality Operations Manager
84101 Salt Lake City, Utah
$95000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is a prestigious hospitality group renowned for its exceptional guest experiences, and we are seeking an accomplished Senior Hospitality Operations Manager to oversee multiple properties. This role is crucial for ensuring the highest standards of service, operational efficiency, and profitability across our esteemed establishments. You will be responsible for managing day-to-day operations, leading a dedicated team of department heads, and implementing strategies to enhance guest satisfaction and employee engagement. The ideal candidate possesses a deep understanding of luxury hospitality, strong leadership acumen, and a proven track record in driving operational excellence. This position requires a hands-on approach and a commitment to fostering a positive and productive work environment. Your strategic vision will be key to maintaining our reputation and achieving sustained growth.
Responsibilities:
Responsibilities:
- Oversee the daily operations of assigned hospitality properties, ensuring excellence in service delivery.
- Manage and mentor department managers (e.g., Food & Beverage, Front Office, Housekeeping, Maintenance), fostering a culture of teamwork and accountability.
- Develop and implement operational policies and procedures to enhance guest satisfaction and employee performance.
- Monitor and manage operational budgets, controlling costs and maximizing revenue generation.
- Ensure compliance with all health, safety, and sanitation regulations.
- Lead initiatives to improve operational efficiency, service standards, and guest loyalty programs.
- Conduct regular property inspections and provide feedback for improvement.
- Manage vendor relationships and procurement processes for operational supplies.
- Resolve guest complaints and service recovery issues promptly and effectively.
- Develop and execute strategic plans to achieve departmental and organizational goals.
- Recruit, train, and retain high-performing staff.
- Analyze operational data and market trends to identify opportunities for growth and improvement.
- Represent the company positively to guests, staff, and the community.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree is a plus.
- Minimum of 7 years of progressive experience in hospitality operations management, with demonstrated success in senior roles.
- Proven experience managing multiple properties or large-scale hotel operations.
- Strong understanding of all hotel operating departments, including F&B, rooms division, and sales.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in property management systems (PMS) and other hospitality software.
- Strong financial acumen, including budget management and P&L analysis.
- Demonstrated ability to drive guest satisfaction and implement effective service standards.
- Problem-solving skills and the ability to handle challenging situations with grace and professionalism.
- A passion for hospitality and a commitment to delivering an exceptional guest experience.
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1
Remote Hospitality Operations Manager
84057 Provo, Utah
$85000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Hospitality Operations Manager to join their fully remote team, supporting operations traditionally based in Provo, Utah, US . This is an exceptional opportunity for a seasoned professional to oversee and optimize various aspects of hospitality services from a remote location. You will be instrumental in driving operational excellence, enhancing guest experiences, and managing teams remotely.
The ideal candidate will possess a strong background in hospitality management, a proven ability to lead and motivate teams from a distance, and a passion for delivering exceptional service. This remote-first role demands excellent organizational skills, proactive problem-solving, and superior communication abilities to ensure seamless operations.
Responsibilities:
The ideal candidate will possess a strong background in hospitality management, a proven ability to lead and motivate teams from a distance, and a passion for delivering exceptional service. This remote-first role demands excellent organizational skills, proactive problem-solving, and superior communication abilities to ensure seamless operations.
Responsibilities:
- Develop and implement operational strategies to enhance guest satisfaction and operational efficiency across various hospitality units.
- Oversee daily operations, including service delivery, quality control, and adherence to brand standards.
- Manage and motivate remote teams, fostering a positive and high-performance culture.
- Develop and manage operational budgets, ensuring cost-effectiveness and profitability.
- Implement and monitor key performance indicators (KPIs) to track operational success.
- Ensure compliance with health, safety, and sanitation regulations.
- Lead recruitment, training, and performance management processes for remote staff.
- Collaborate with marketing and sales teams to align operational strategies with business goals.
- Utilize technology and virtual communication tools to effectively manage and support remote operations.
- Handle customer feedback and resolve issues promptly and professionally.
- Identify opportunities for process improvements and implement best practices in hospitality management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
- Minimum of 7 years of experience in hospitality management, with a significant portion in operational leadership roles.
- Demonstrated success in managing diverse teams and driving operational performance.
- Strong understanding of hospitality industry best practices and trends.
- Excellent leadership, communication, and interpersonal skills, essential for remote management.
- Proficiency in using property management systems (PMS) and other relevant hospitality software.
- Proven ability to manage budgets, P&L statements, and financial performance.
- Strong problem-solving and decision-making abilities.
- Experience in developing and executing operational plans.
- Must be comfortable and effective working in a fully remote capacity.
- Ability to adapt to changing market demands and guest expectations.
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2
Senior Hospitality Operations Manager
84101 Salt Lake City, Utah
$95000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Senior Hospitality Operations Manager to lead and optimize operations within the vibrant **Salt Lake City, Utah, US** area. This hybrid role requires a strategic thinker with a proven ability to enhance guest experiences, manage diverse teams, and drive operational efficiency in a fast-paced hospitality environment. You will be responsible for overseeing daily operations, ensuring the highest standards of service delivery, managing budgets, and implementing innovative strategies to maximize revenue and guest satisfaction. The ideal candidate possesses a strong understanding of front-of-house and back-of-house operations, exceptional leadership qualities, and a keen eye for detail. You will play a crucial role in staff recruitment, training, and development, fostering a positive and productive work environment. Your responsibilities will include analyzing operational performance metrics, identifying areas for improvement, and developing action plans to achieve business objectives. Collaboration with department heads and other stakeholders will be key to success in this role.
Key Responsibilities:
Key Responsibilities:
- Oversee and direct all daily hospitality operations, including food and beverage, accommodation, and event services.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Manage departmental budgets, control costs, and identify opportunities for revenue generation.
- Lead, train, and mentor a diverse team of hospitality professionals, fostering a culture of excellence.
- Ensure compliance with all health, safety, and hygiene regulations.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Manage vendor relationships and procurement of supplies.
- Develop and execute marketing and promotional initiatives in collaboration with the marketing team.
- Handle guest complaints and resolve issues promptly and professionally.
- Analyze operational data to identify trends and implement improvements.
- Participate in strategic planning and business development initiatives.
- Ensure the smooth execution of special events and functions.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality operations management.
- Demonstrated success in improving operational efficiency and guest satisfaction.
- Strong financial acumen and budget management skills.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hospitality management software and systems.
- Ability to work effectively in a hybrid work environment, balancing remote strategic tasks with on-site operational oversight.
- In-depth knowledge of industry best practices and trends.
- Problem-solving aptitude and crisis management skills.
- Availability to work flexible hours, including evenings and weekends, as required.
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3
Regional Hospitality Operations Manager
84058 Provo, Utah
$75000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a growing hospitality group, is seeking a dynamic and experienced Regional Hospitality Operations Manager to oversee operations across multiple properties in the Provo, Utah area and surrounding regions. This is a field-based role requiring regular travel to various hotel and resort locations. You will be responsible for ensuring the highest standards of guest satisfaction, operational efficiency, and financial performance across your assigned portfolio. The ideal candidate will possess a deep understanding of hotel management, food and beverage operations, customer service excellence, and staff development. You will work closely with on-site general managers to implement operational strategies, manage budgets, train staff, and maintain brand standards. Key responsibilities include driving revenue growth, controlling costs, ensuring compliance with health and safety regulations, and fostering a positive work environment. Strong leadership, communication, and problem-solving skills are essential for success in this role. This is a fantastic opportunity to make a significant impact on the success of a leading hospitality brand. Responsibilities:
- Oversee the daily operations of multiple hospitality properties within the region.
- Ensure consistent delivery of exceptional guest experiences and service quality.
- Develop and implement operational strategies to drive revenue and profitability.
- Manage budgets, control expenses, and optimize resource allocation.
- Recruit, train, mentor, and develop property management teams.
- Conduct regular site visits to assess operational performance and provide guidance.
- Ensure compliance with all company policies, procedures, and health & safety regulations.
- Monitor market trends and competitor activities to identify opportunities.
- Implement and uphold brand standards across all properties.
- Address and resolve escalated guest and staff issues.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 5+ years of progressive experience in hospitality management, with a focus on operations.
- Proven experience managing multiple properties or a large-scale hotel operation.
- Strong understanding of hotel operations, F&B, and customer service best practices.
- Excellent financial acumen, including P&L management and budgeting.
- Exceptional leadership, communication, and interpersonal skills.
- Ability to travel regularly within the assigned region.
- Strong problem-solving and decision-making abilities.
- Proficiency in hotel management software is a plus.
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4
Remote Hospitality Experience Manager
84601 Provo, Utah
$70000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an innovative and guest-focused Remote Hospitality Experience Manager to redefine and elevate the customer journey. This fully remote position offers the unique opportunity to design and implement exceptional experiences for guests, regardless of their physical location. You will be responsible for developing strategies that enhance guest satisfaction, loyalty, and engagement across various touchpoints. The ideal candidate will have a deep understanding of the hospitality industry, customer experience design, and digital engagement tools. Your role will involve analyzing guest feedback, identifying areas for improvement, and creating personalized, memorable interactions. This position requires a creative thinker with a passion for service excellence and the ability to drive positive change in a virtual setting.
Responsibilities:
Qualifications:
This is a groundbreaking opportunity to shape the future of remote hospitality experiences.
Responsibilities:
- Design and implement strategies to enhance the overall guest experience across all service channels.
- Analyze guest feedback data (surveys, reviews, social media) to identify trends and areas for improvement.
- Develop and launch new guest engagement initiatives and loyalty programs.
- Create personalized communication and service protocols for different guest segments.
- Collaborate with marketing and operations teams to ensure consistent brand messaging and service delivery.
- Develop training materials for staff on best practices for guest interaction and service recovery.
- Monitor industry best practices in customer experience and hospitality innovation.
- Measure and report on key guest experience metrics (NPS, satisfaction scores, retention rates).
- Proactively identify and address potential service issues before they impact guests.
- Advocate for the guest experience throughout the organization.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.
- 5+ years of experience in hospitality management, customer experience, or a related field.
- Proven track record of designing and implementing successful guest experience initiatives.
- Strong understanding of customer journey mapping and service design principles.
- Excellent analytical and problem-solving skills.
- Exceptional communication, presentation, and interpersonal skills.
- Proficiency with customer relationship management (CRM) software and guest feedback platforms.
- Ability to work independently and manage projects remotely.
- Creative mindset with a passion for innovation in guest services.
- Strong project management skills.
This is a groundbreaking opportunity to shape the future of remote hospitality experiences.
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5
Senior Hospitality Operations Manager
84101 Salt Lake City, Utah
$85000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a renowned leader in the hospitality and tourism sector, is seeking a highly experienced Senior Hospitality Operations Manager to spearhead their remote operations initiatives. This fully remote position offers a unique opportunity to manage and optimize a diverse range of hospitality services and guest experiences without being tied to a physical office. You will be responsible for overseeing operational efficiency, ensuring exceptional service standards, and driving revenue growth across various hospitality ventures. Your role will involve developing and implementing strategic operational plans, managing budgets, and leading remote teams to achieve organizational goals. The ideal candidate will possess a deep understanding of hotel management, event planning, travel services, and customer relationship management. Exceptional leadership, communication, and problem-solving skills are essential for success in this remote capacity. You will collaborate closely with vendors, partners, and internal departments through virtual platforms, ensuring seamless service delivery and guest satisfaction. This position demands a proactive, results-driven individual with a passion for exceeding guest expectations and a proven ability to manage complex operations remotely. We are looking for a visionary leader who can innovate and elevate the guest experience in the dynamic hospitality industry.
Key Responsibilities:
Key Responsibilities:
- Develop and implement strategic operational plans for hospitality and tourism services.
- Oversee daily operations, ensuring high standards of quality and guest satisfaction.
- Manage budgets, financial performance, and resource allocation.
- Lead and motivate remote teams to achieve service excellence.
- Identify and implement process improvements to enhance operational efficiency.
- Manage relationships with vendors, suppliers, and travel partners.
- Analyze market trends and customer feedback to drive service innovation.
- Ensure compliance with industry regulations and safety standards.
- Develop and execute marketing and sales strategies to increase bookings and revenue.
- Report on operational performance and key metrics to senior management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality operations management or a related tourism role.
- Proven track record of successfully managing complex operational environments.
- Strong understanding of hotel operations, event management, and customer service principles.
- Exceptional leadership, team management, and communication skills.
- Proficiency in financial management and budget control.
- Ability to thrive in a fully remote work environment, demonstrating strong self-discipline and organization.
- Experience with property management systems (PMS) and other relevant hospitality software.
- Problem-solving and decision-making acumen.
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6
Senior Hospitality Marketing Director
84101 Salt Lake City, Utah
$130000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is a leading innovator in the hospitality and tourism sector and is seeking a visionary Senior Hospitality Marketing Director to lead their strategic marketing efforts, operating fully remotely. This pivotal role requires a dynamic and results-oriented leader with a deep understanding of the travel and leisure industry, digital marketing, brand management, and customer engagement. You will be instrumental in developing and executing comprehensive marketing strategies to enhance brand visibility, drive bookings, and cultivate exceptional guest experiences across our diverse portfolio.
As a fully remote team member, you will collaborate closely with a global team of professionals, leveraging cutting-edge digital tools and platforms to reach target audiences effectively. Your responsibilities will encompass developing integrated marketing campaigns across various channels, including digital, social media, content marketing, public relations, and strategic partnerships. You will oversee market research, analyze consumer trends, and identify opportunities to innovate and differentiate our offerings in a competitive landscape. The successful candidate will have a proven track record of success in developing and implementing impactful marketing strategies within the hospitality or tourism industry, demonstrating strong leadership, strategic thinking, and a passion for creating memorable guest journeys. You will manage marketing budgets, measure campaign performance, and continuously optimize strategies to achieve maximum ROI. This is an exceptional opportunity to shape the future of a growing brand and influence the guest experience from anywhere in the world.
Responsibilities:
As a fully remote team member, you will collaborate closely with a global team of professionals, leveraging cutting-edge digital tools and platforms to reach target audiences effectively. Your responsibilities will encompass developing integrated marketing campaigns across various channels, including digital, social media, content marketing, public relations, and strategic partnerships. You will oversee market research, analyze consumer trends, and identify opportunities to innovate and differentiate our offerings in a competitive landscape. The successful candidate will have a proven track record of success in developing and implementing impactful marketing strategies within the hospitality or tourism industry, demonstrating strong leadership, strategic thinking, and a passion for creating memorable guest journeys. You will manage marketing budgets, measure campaign performance, and continuously optimize strategies to achieve maximum ROI. This is an exceptional opportunity to shape the future of a growing brand and influence the guest experience from anywhere in the world.
Responsibilities:
- Develop and execute innovative, data-driven marketing strategies to drive brand awareness and customer acquisition.
- Oversee all aspects of digital marketing, including SEO, SEM, social media, email marketing, and content creation.
- Manage brand positioning, messaging, and ensure consistency across all touchpoints.
- Conduct market research and competitive analysis to identify trends and opportunities.
- Develop and manage marketing budgets, ensuring efficient allocation of resources and maximum ROI.
- Lead and mentor a remote marketing team, fostering collaboration and high performance.
- Build and maintain strong relationships with media outlets, influencers, and industry partners.
- Measure and report on the effectiveness of marketing campaigns, providing insights for optimization.
- Drive guest engagement and loyalty through innovative CRM and loyalty programs.
- Stay abreast of emerging marketing technologies and trends in the hospitality industry.
- Bachelor's degree in Marketing, Hospitality Management, Business Administration, or a related field; MBA preferred.
- Minimum of 8 years of progressive marketing experience, with at least 4 years in a senior leadership role within the hospitality or tourism industry.
- Proven success in developing and executing integrated marketing campaigns across digital and traditional channels.
- Extensive knowledge of digital marketing platforms, analytics tools, and CRM systems.
- Strong understanding of brand management, consumer behavior, and market trends in the travel sector.
- Excellent strategic thinking, leadership, and project management skills.
- Exceptional communication, presentation, and interpersonal abilities.
- Demonstrated ability to thrive in a fully remote, collaborative work environment.
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7
Remote Hospitality Experience Manager
84057 Provo, Utah
$75000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is a pioneering hospitality brand seeking a highly creative and customer-centric Remote Hospitality Experience Manager to design and elevate guest journeys. This is a fully remote position, allowing you to contribute your expertise from anywhere within the US. The successful candidate will be passionate about crafting exceptional experiences, leveraging technology, and fostering loyalty among a global customer base. You will be responsible for conceptualizing, implementing, and optimizing touchpoints across all guest interactions, ensuring a consistent and delightful brand experience.
Responsibilities:
Responsibilities:
- Develop and execute innovative strategies to enhance the overall guest experience across digital and physical touchpoints.
- Map and analyze customer journeys to identify pain points and opportunities for improvement.
- Design and implement new guest engagement programs and initiatives.
- Collaborate with marketing, operations, and technology teams to ensure seamless integration of experience initiatives.
- Utilize data analytics and customer feedback to measure the effectiveness of experience strategies and make data-driven recommendations.
- Create and maintain comprehensive guest experience standards and training materials.
- Stay abreast of industry best practices, emerging trends, and competitor activities in hospitality and customer experience management.
- Manage and nurture online guest communities and social media engagement related to guest experiences.
- Develop and present reports on guest satisfaction metrics and key experience initiatives to senior leadership.
- Act as a brand ambassador, embodying the company's commitment to exceptional service and guest satisfaction.
- Bachelor's degree in Hospitality Management, Marketing, Business Administration, or a related field.
- Minimum of 4 years of experience in customer experience, hospitality management, or a related role with a focus on service design and delivery.
- Proven track record of designing and implementing successful customer experience initiatives.
- Excellent understanding of customer journey mapping, service design principles, and user experience (UX) concepts.
- Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
- Exceptional communication, presentation, and interpersonal skills.
- Proficiency in CRM systems and customer feedback platforms.
- Ability to work independently and collaboratively in a remote setting.
- A genuine passion for hospitality and creating memorable guest experiences.
- Experience with project management methodologies is a plus.
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8
Senior Hospitality Operations Manager
84058 Provo, Utah
$85000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a dynamic leader in the hospitality industry, is seeking a highly motivated and experienced Senior Hospitality Operations Manager to join their expanding remote-first team. This pivotal role will oversee and optimize the operational efficiency of various hospitality ventures, ensuring exceptional guest experiences and seamless service delivery across multiple locations. The successful candidate will be responsible for developing and implementing strategic operational plans, managing budgets, driving performance improvements, and fostering a culture of excellence within the teams they support. You will collaborate closely with stakeholders to identify areas for growth and innovation, troubleshoot operational challenges, and ensure compliance with all relevant standards and regulations. Key responsibilities include analyzing operational data to identify trends and opportunities, refining service protocols, managing vendor relationships, and leading cross-functional initiatives. This position requires a proactive approach, exceptional problem-solving skills, and the ability to effectively communicate and lead diverse teams from a remote environment. The ideal candidate will possess a deep understanding of hospitality management best practices, strong financial acumen, and a proven track record of success in a similar senior role. You will be instrumental in shaping the future of our client's hospitality offerings.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and execute strategic operational plans to enhance service quality and guest satisfaction.
- Manage departmental budgets, P&L statements, and resource allocation effectively.
- Lead and mentor operational teams, promoting professional development and a positive work environment.
- Analyze key performance indicators (KPIs) and operational metrics to identify areas for improvement.
- Implement and oversee service standards, ensuring consistency and excellence across all touchpoints.
- Manage relationships with suppliers, vendors, and third-party service providers.
- Collaborate with marketing and sales teams to align operational strategies with business objectives.
- Ensure compliance with health, safety, and regulatory standards.
- Drive innovation and implement best practices in hospitality operations.
- Provide regular reports and performance updates to senior leadership.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7-10 years of progressive experience in hospitality operations management.
- Proven experience in managing budgets and P&L for multiple hospitality units.
- Exceptional leadership, team-building, and communication skills.
- Strong analytical and problem-solving capabilities.
- Proficiency in hospitality management software and operational analytics tools.
- Ability to thrive in a fast-paced, remote-first work environment.
- A passion for delivering outstanding guest experiences.
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