361 Hospitality jobs in White Oak

Job Description

Job Title: Hospitality Manager

Department/Location: Olio Restaurant

Supervisor: General Manager - Sosco Inc

Compensation: Salary

Company: Olio Italian – an upscale, chic Italian restaurant featuring fresh pasta made daily, sommelier selected wines, traditional Italian entrees, a classically trained chef and an intimate dining room. Olio Italian offers signature cocktails and craft beers on tap. In addition to the dining room, Olio Italian has a private dining room and outdoor patio.

Job Description: The Hospitality manager will be responsible for providing customers with a memorable dining experience. Directly accountable for the supervision and management of the bar operations, host, servers front of the house staff. Maintains the highest quality of beverage and service standards, cleanliness, sanitation and safety.

Job Qualifications/Requirements:
• Previous General Manager experience for a minimum of 1 year in Fine Dining
• Preferred Bachelor’s degree in business, or similar field
• Available to work evening hours, weekends, and holidays. Management work week consist of a minimum of 50-55 hours per week and more deemed necessary at various times.
• Extensive Knowledge of Fine Wines
• Ability to work with minimal supervision
• Must be at least 21 years of age.
• Serve Safe Manager Certification, or the ability to obtain one within 30 days of employment.
• Be able to reach, bend, stoop and frequently lift up to 50 pounds.
• Be able to work in a standing position for long periods of time (up to 10 hours).
• Ability to work in a faced paced, high stress environment, while still delivering on our promises to our guests, ensuring a team focused environment.

Job Responsibilities:
• Increases sales in the restaurant by providing the highest levels of uncompromising quality of food, beverage, reception, greeting, seating and service.
• Supervises the bar, host, and servers during day-to-day operations to ensure all standards of Olio Italian quality and service are achieved during each shift.
• Generates maximum financial performance of beverage operations to include responsibility for generation of revenue and effective cost controls.
• Develops accurate and aggressive short and long term financial objectives to liquor, beer and wine sales.
• Set par and inventory levels of al beverage items, bar supplies, glassware, smallwares and equipment to ensure correct quantities for the day-to-day business. Conduct bar inventories weekly.
• Work as a floor manager during each meal period to, support the service staff, ensure the highest levels of quality and service. Visit tables and interact with guests, monitors proper front door procedures, reservations, seating and greeting, results in effective control of the flow of our guests.
• Conducts interview for bar, host, server assistant and server candidates. Completes the onboarding process for all FOH onboarding and orientation.
• Conducts pre-shift line-up meetings with all front-of-the house personnel prior to beginning of each shift to ensure the restaurant is ready for service. Communicate special information and maintain on-going communication with the staff.
• Conducts on-going front-of-the house staff meetings to provide continuous training and development in the areas of service, suggest selling and sales techniques for liquor, beer and wine sales, safety, security and sanitation.
• Writes weekly work schedule for bar, host, server assistant, and server personnel to ensure sufficient staffing the demands of the business, while achieving budgeted labor and labor cost guidelines.
• Ensures that all front-of-the house cleaning, maintenance, housekeeping and side work duties are accomplished as indicated on the maintenance and daily cleaning checklists.
• Proactively communicates to general manager and other members of management team to share and convey information regarding the restaurant. Ensures there are no surprises.
• Is trained and developed by the general manager in other duties and responsibilities according to the schedule established by the general manager. Correctly performs all duties necessary to close the restaurant.
• Communicates efficiently with BOH
• Leadership presence and involvement in shift management
• Professional image and demeanor
• Ensures that all cleaning and food handling procedures are correct, resulting in a clean, safe and sanitary environment.
• Participates in employee discipline and terminations.
• Effectively enforce company policies and procedures.
• Work closely with the Special Events Manager to ensure successful day to day operations of private dining events.
• Resolve associate and/or guest conflict through service recovery and implement change under direction of General Manager when necessary.
• Prepare payroll and monitor records
• Develop managers and employees by ensuring regular one-on-ones, training and development, coaching and performance evaluation.
• Create an engaging and energetic environment where all associates work as a team

Benefits/Perks:
• Competitive Salary
• Vacation
• Health Insurance
• Quarterly Lunch Allowance at Olio
• Growth Opportunities
• Free Movie Tickets at sister concept Envision Theaters

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off

• Two to three years management experience in operations in a high-volume, casual dining, or family-style restaurant preferred.
• Education and/or experience normally associated with completion of a degree program in business or hospitality.
• Successful completion of Golden Corrals comprehensive management training program.

Job Description

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About Kids First
Kids First Sports Center, located in Cincinnati, OH, is a 108,000 sqft. fun wonderland that is home to the largest and most successful operation of kids sports, art, and activities in the USA-complete with Tumbl-traks, trampolines, ninja rigs, rocks walls, and gymnastics equipment galore! As an employee of Kids First, your primary mission is to help children grow into happy healthy responsible adults! You love them, appreciate them, keep them safe from harm and instill in them a love of learning.

Equal Opportunity Employer
Kids First is an equal opportunity employer. All applicants are considered for employments without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Description

Job Title: Assistant Hospitality Manager

Department/Location: Olio Restaurant

Supervisor: Hospitality Manager / General Manager

Compensation: Salary

Company: Olio Italian – an upscale, chic Italian restaurant featuring fresh pasta made daily, sommelier selected wines, traditional Italian entrees, a classically trained chef and an intimate dining room. Olio Italian offers signature cocktails and craft beers on tap. In addition to the dining room, Olio Italian has a private dining room and outdoor patio.

Job Description: The Assistant Hospitality Manager will be responsible for providing customers with a memorable dining experience. Directly accountable for the supervision and management of the bar operations, host, servers front of the house staff. Maintains the highest quality of beverage and service standards, cleanliness, sanitation and safety. Additionally, oversees all FOH staff training.

Job Qualifications/Requirements:
• Previous Manager experience for a minimum of 1 year in Fine Dining
• Preferred Bachelor’s degree in business, or similar field
• Available to work evening hours, weekends, and holidays. Management work week consist of a minimum of 50-55 hours per week and more deemed necessary at various times.
• Extensive Knowledge of Fine Wines
• Ability to work with minimal supervision
• Must be at least 21 years of age.
• Serve Safe Manager Certification, or the ability to obtain one within 30 days of employment.
• Be able to reach, bend, stoop and frequently lift up to 50 pounds.
• Be able to work in a standing position for long periods of time (up to 10 hours).
• Ability to work in a faced paced, high stress environment, while still delivering on our promises to our guests, ensuring a team focused environment.

Job Responsibilities:
• Increases sales in the restaurant by providing the highest levels of uncompromising quality of food, beverage, reception, greeting, seating and service.
• Supervises the bar, host, and servers during day-to-day operations to ensure all standards of Olio Italian quality and service are achieved during each shift.
• Generates maximum financial performance of beverage operations to include responsibility for generation of revenue and effective cost controls.
• Develops accurate and aggressive short and long term financial objectives to liquor, beer and wine sales.
• Set par and inventory levels of all beverage items, bar supplies, glassware, smallwares and equipment to ensure correct quantities for the day-to-day business. Conduct bar inventories weekly.
• Work as a floor manager during each meal period to, support the service staff, ensure the highest levels of quality and service. Visit tables and interact with guests, monitors proper front door procedures, reservations, seating and greeting, results in effective control of the flow of our guests.
• Conducts interview for bar, host, server assistant and server candidates. Completes the onboarding process for all FOH onboarding and orientation.
• Conducts pre-shift line-up meetings with all front-of-the house personnel prior to beginning of each shift to ensure the restaurant is ready for service. Communicate special information and maintain on-going communication with the staff.
• Conducts on-going front-of-the house staff meetings to provide continuous training and development in the areas of service, suggest selling and sales techniques for liquor, beer and wine sales, safety, security and sanitation.
• Oversees all front of house-training programs
• Assists in writing weekly work schedule for bar, host, server assistant, and server personnel to ensure sufficient staffing the demands of the business, while achieving budgeted labor and labor cost guidelines.
• Ensures that all front-of-the house cleaning, maintenance, housekeeping and side work duties are accomplished as indicated on the maintenance and daily cleaning checklists.
• Proactively communicates to Hospitality Manager and other members of management team to share and convey information regarding the restaurant. Ensures there are no surprises.
• Is trained and developed by the Hospitality Manager in other duties and responsibilities according to the schedule established by the Hospitality manager. Correctly performs all duties necessary to close the restaurant.
• Communicates efficiently with BOH
• Leadership presence and involvement in shift management
• Professional image and demeanor
• Ensures that all cleaning and food handling procedures are correct, resulting in a clean, safe and sanitary environment.
• Participates in employee discipline and terminations.
• Effectively enforce company policies and procedures.
• Work closely with the Special Events Manager to ensure successful day to day operations of private dining events.
• Resolve associate and/or guest conflict through service recovery and implement change under direction of Hospitality Manager when necessary.
• Prepare payroll and monitor records
• Develop managers and employees by ensuring regular one-on-ones, training and development, coaching and performance evaluation.
• Create an engaging and energetic environment where all associates work as a team

Benefits/Perks:
• Competitive Salary
• Vacation
• Health Insurance
• Quarterly Lunch Allowance at Olio
• Growth Opportunities
• Free Movie Tickets at sister concept Envision Theaters

Pay: $18 per hour

Posting Close Date:

The Great Wolf Summer Hospitality Internship is a 10-week program that provides college students with meaningful experience that compliments their current coursework. Through an experiential and structured approach to learning, interns will gain real-life experience in the hospitality and entertainment industry. The program will include a job shadow week to provide exposure and learning of other disciplines across the brand. At the end of the program, participants will also complete a term project and present to the lodge leadership team. Upon successful completion of program, interns will be considered for future internships, full-time positions and/or Great Wolfs Management Development Program (MDP).

The 10-week program will include:

• 10-weeks in a frontline position in disciplines such as: Guest Services, Housekeeping, Retail & Attractions, or Food & Beverage
• 1 job-shadow week to experience different disciplines not included in the rotation as well as exposure to HR, Sales and Aquatics disciplines
• A meaningful project to execute and present to the lodge leadership team at the conclusion of the program
• On-the job, self-paced and classroom style learning for your assigned discipline (no prior experience required!)
• Opportunity to network with program participants within your lodge and across the company
• Professional development and targeted growth opportunities in hotel/resort operations, leadership experience and business acumen

What you will gain:

• Gain real-life experience and on-the job training for key frontline positions
• Experience creating, preparing and presenting to a leadership team
• Exposure and visibility to the lodge leadership team and Management Development Program (recent college grads) leaders
• Frequent feedback and coaching to support your growth and development throughout the program and beyond
• Opportunity to work and learn from a diverse set of pack members and leaders
• Training and development focused on your personal and professional development as well as key competencies in the hospitality and entertainment industry

Responsibilities :

• Handles the day-to-day responsibilities of key frontline roles such as Front Desk Agent, Room Attendant, F&B Attendant, Server, Retail & Attractions Attendant, Entertainment Ambassador etc.
• Complete assigned project and present to lodge leadership team
• Participates in a professional development series to develop both soft and technical skills
• Maintains a work area that adheres to the highest standards of cleanliness, presentation and service
• Enhances the guest experience through providing exceptional customer service
• Adheres to daily operating and safety procedures
• Regular, dependable attendance and punctuality

Required Qualifications:

• High School diploma or equivalent
• Current enrollment in an Associate's degree or Bachelor's degree program
• Available to complete at minimum a 10-week program (May to August)
• A cumulative 3.0 GPA minimum
• Experience utilizing basic math skills with ability to add, subtract multiply and divide
• Excellent written and verbal communication skills
• Ability to read, write, and interpret instructional documents such as reports and procedure manuals
• Ability to work a flexible schedule based on department and store/company needs
• Schedules will include working evenings, weekends and holidays
• Must have unrestricted work authorization in the US
• No housing or relocation will be provided

Preferred Qualifications:

• Passion for service
• Intellectual curiosity, positive attitude, self-motivation, and curiosity about developing a modern family vacation business
• Pursuing a Bachelor's degree in hospitality, business or a related field

Physical Qualifications:

• This position involves regular walking, standing, hearing, and talking.
• May involve stooping, kneeling, or crouching.
• May involve close vision, color, vision, depth perception, and focus adjustment. Involves use of hands and fingers for typing on keyboard and using a mouse.
• Ability to lift up to 30 pounds.

About Great Wolf

Join our Pack! Across North America, our Pack numbers in the thousands, and we are growing as we expand our paw print - adding new lodges each year. Driven by our purpose to Bring Joy to Families, Great Wolf Pack Members act as one pack to show we care, use our imaginations, and make it personal for our guests and each other every day. Great Wolf Lodge is a fun, safe and family oriented environment where Pack Members have opportunities to improve every day and grow along with us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Great Wolf Lodge will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

• Develop and execute strategic operational plans for hospitality properties.
• Oversee daily operations, ensuring seamless service delivery and guest satisfaction.
• Manage operational budgets, control costs, and maximize profitability.
• Implement and enforce quality standards and standard operating procedures.
• Recruit, train, and manage remote and on-site hospitality staff.
• Analyze performance data and implement corrective actions as needed.
• Handle guest complaints and resolve service issues effectively.
• Collaborate with department heads to achieve business goals.
• Stay abreast of industry trends and best practices in hospitality management.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hospitality operations management.
• Demonstrated success in managing multiple properties or diverse operational units.
• Proven ability to lead and motivate remote teams effectively.
• Proficiency in property management systems (PMS) and operational software.
• Strong financial acumen and budget management skills.
• Excellent communication, interpersonal, and problem-solving skills.
• Adaptability and resilience in a fast-paced, remote work environment.

• Supervise and train front desk staff, including receptionists and concierges, to ensure high standards of service.
• Manage daily operations of the front desk, ensuring smooth check-in and check-out processes.
• Handle guest inquiries, complaints, and requests promptly and professionally, striving for first-contact resolution.
• Develop and implement service standards and procedures to enhance the guest experience.
• Monitor guest feedback and reviews, identifying areas for improvement and implementing corrective actions.
• Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless guest service delivery.
• Manage room inventory and reservations to optimize occupancy and revenue.
• Prepare daily reports on front desk operations, occupancy rates, and guest feedback.
• Empower staff to create memorable experiences for all guests.
• Ensure compliance with safety and security protocols within the guest service areas.
• Foster a positive and productive work environment for the guest services team.

• Minimum of 3-5 years of experience in a supervisory or management role within the hospitality industry, preferably in front office operations.
• Proven track record of delivering exceptional customer service.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in Property Management Systems (PMS) such as Opera or similar.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to multitask and work effectively under pressure in a fast-paced environment.
• A degree in Hospitality Management or a related field is a plus.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• A genuine passion for creating positive guest experiences.
• Knowledge of local attractions and services to assist guests.