19 Hospitals jobs in Montgomery

Job SummaryWe are looking for a Patient Care Coordinator (PCC) to join our team! This role is perfect for someone who enjoys helping people. As a PCC, you will be in a pivotal role in our patient journey as you will be the first point of contact for helping patients in their journey to get better by helping them schedule appointments, update information, and answer any questions they may have. Your goal is to provide the best patient experience and satisfaction, by ensuring seamless interaction and connection between your assigned providers and their patients.Roles & ResponsibilitiesPatient Support & Scheduling Greet patients warmly and assist with check-in and check-out. Schedule, confirm, and reschedule appointments as needed. Verify insurance coverage and explain patient financial responsibilities. Collect co-pays, deductibles, and outstanding balances. Answer incoming calls and assist with patient inquiries. Obtaining vitals and lab specimens as required.Assist with prior authorizations, referrals, and prescription requests.Administrative Duties Maintain and update patient records while following HIPAA and organizational guidelines. Work closely with peers, providers, managers, and billing teams to foster a culture of quality care and operational efficiency in the clinic.Process paperwork, including letters, forms, and medical documentation.Additional Responsibilities Ensure all patient information is accurate and up to date. Maintain a clean and organized work area. Educate patients about clinic policies.Be an Ally to efficiently and effortlessly close the loop on the patient journey by coordinating between the patient, provider, and clinic.Responsible for other duties as assigned by leadership.RequirementsQualification and EducationRequiredHigh School Diploma or Equivalent.Customer service experience (any industry), Excellent organizational skills, and ability to treat people in a non-judgmental manner exuding kindness and friendliness.Preferred12+ months of medical office experience. Experience with EMR systems, medical terminology, and health care procedures.Completion of a medical assistance program from an accredited institution.Personal attributesDependable, professional, empathetic, and genuinely wanting to help people in a caring way.

Job DetailsJob LocationPrattville AL - Prattville, ALPosition TypeCasual Part TimeDescriptionPOSITION SUMMARY:The Patient Care Coordinator II supports the clinic by helping to achieve revenue goals by attracting new patients, managing the administrative and operational functions, and coordinating patient interactions and needs. The PCC II will be responsible for managing daily, weekly and monthly operations as outlined in the PCC II Front Office Manual and adhering to policies and procedures, scheduling, accuracy of entering patient demographics, verification of insurance, collection of monies, charge entry and proper documentation of accounts. The PCC II will need to be flexible, adaptable to change and able to learn new skills.KEY RESPONSIBILITIES: Will learn and understand the front office operations and performs these operations as presented in the PCC II manual, Scheduling/Billing/EMR manual or any other manuals developed.Greets and registers patients or other visitors, informs staff of patients' arrival, and directs patients to appropriate department or examination room. Fills out patient forms where applicable and competently explains the details surrounding the paperwork presented to the patient. Gathers and updates patient information, including patient demographics, insurance and case informationCollects and inputs patient insurance information and verifies active coverage or eligibility. Responsible for all components of scheduling appointments and properly documenting accounts as needed; will maintain continuity of care when scheduling patient appointmentsUnderstands the importance of productivity; Will schedule and recapture appointments, missing in action patients, and pro-actively rescheduling appointments in the current week as well as the duration of the prescriptionCollect all monies that are due prior to each visit including, but not limited to co-payments, deductibles, co-insurance, payments on statements, supplies, gym memberships, self pays, attorney checks. Documents all monies in the system appropriately and provides system receipt Audits each visit to ensure there is a valid prescription, proper authorization / referral / precertification, and collects monies due each visit.Answers and transfers phone calls, arranges for referrals, or relays messages. Follows up and reviews daily reports and proactively follows up and communicates the need for a prescription, authorization / referral / precertification to ensure there are no delays with patient care Reconciles all over-the-counter collections daily and drop off deposit cash and checks at the designated bank within an appropriate time frameAccurately verifies benefits via phone, ask detailed questions outside of what is provided, and sets up accounts accurately Ensures that all visits performed are properly authorized and makes efforts to minimize the occurrence of any unauthorized visits Ensures that all "Plan of Cares" for Medicare are signed and returned by the physician within 30 days of the patient's Initial Evaluation Utilizes websites only in instances in which the websites are relevant and approved by Phoenix Physical Therapy. (ex: insurance websites for authorization, National Provider Identifier (NPI) websites, etc.) May perform occasional clerical duties, such as data entry, filing, or photocopying; clerical duties may require experience with medical records or electronic health record systems.May assist in the clinic to; clean, disinfect, and general cleanliness.Maintains safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations. Other duties as assigned. QualificationsMINIMUM JOB REQUIREMENTS:Education / Training:High School Diploma or GED required; Associates Degree or college level business courses preferred. 2 years of previous experience in a medical billing practice and medical terminology ( HCFA 1500, CPT and ICD 9 codes) preferredCurrent CPR CertificateSpecialized Knowledge/Skills:Excellent Customer ServicePerforms work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff.Ability to communicate effectively and professionally with a wide variety of people. Strong organizational skills with attention to detail and accuracy. Proficient with Microsoft word, strong data entry skills with EMR systems Ability to handle multiple tasks in a very busy environment.Physical Requirements:Consistent and regular use of phone required. Must be able to keep numbers in correct order on a very consistent and regular basis.Regular and consistent use of keyboard and mouse.Ability to climb stairs on occasion.Must be able to occasionally lift up to 25 pounds.Consistent sitting for many hours at one time. Majority of day (75%+) is spent sitting at a desk.Additional challenges may arise, at which time Phoenix may revise this job description.***Phoenix Physical Therapy is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.

Job DetailsJob LocationMontgomery AL - Montgomery, ALPosition TypeFull TimeDescriptionPOSITION SUMMARY:The Patient Care Coordinator II supports the clinic by helping to achieve revenue goals by attracting new patients, managing the administrative and operational functions, and coordinating patient interactions and needs. The PCC II will be responsible for managing daily, weekly and monthly operations as outlined in the PCC II Front Office Manual and adhering to policies and procedures, scheduling, accuracy of entering patient demographics, verification of insurance, collection of monies, charge entry and proper documentation of accounts. The PCC II will need to be flexible, adaptable to change and able to learn new skills.KEY RESPONSIBILITIES: Will learn and understand the front office operations and performs these operations as presented in the PCC II manual, Scheduling/Billing/EMR manual or any other manuals developed.Greets and registers patients or other visitors, informs staff of patients' arrival, and directs patients to appropriate department or examination room. Fills out patient forms where applicable and competently explains the details surrounding the paperwork presented to the patient. Gathers and updates patient information, including patient demographics, insurance and case informationCollects and inputs patient insurance information and verifies active coverage or eligibility. Responsible for all components of scheduling appointments and properly documenting accounts as needed; will maintain continuity of care when scheduling patient appointmentsUnderstands the importance of productivity; Will schedule and recapture appointments, missing in action patients, and pro-actively rescheduling appointments in the current week as well as the duration of the prescriptionCollect all monies that are due prior to each visit including, but not limited to co-payments, deductibles, co-insurance, payments on statements, supplies, gym memberships, self pays, attorney checks. Documents all monies in the system appropriately and provides system receipt Audits each visit to ensure there is a valid prescription, proper authorization / referral / precertification, and collects monies due each visit.Answers and transfers phone calls, arranges for referrals, or relays messages. Follows up and reviews daily reports and proactively follows up and communicates the need for a prescription, authorization / referral / precertification to ensure there are no delays with patient care Reconciles all over-the-counter collections daily and drop off deposit cash and checks at the designated bank within an appropriate time frameAccurately verifies benefits via phone, ask detailed questions outside of what is provided, and sets up accounts accurately Ensures that all visits performed are properly authorized and makes efforts to minimize the occurrence of any unauthorized visits Ensures that all "Plan of Cares" for Medicare are signed and returned by the physician within 30 days of the patient's Initial Evaluation Utilizes websites only in instances in which the websites are relevant and approved by Phoenix Physical Therapy. (ex: insurance websites for authorization, National Provider Identifier (NPI) websites, etc.) May perform occasional clerical duties, such as data entry, filing, or photocopying; clerical duties may require experience with medical records or electronic health record systems.May assist in the clinic to; clean, disinfect, and general cleanliness.Maintains safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations. Other duties as assigned. QualificationsMINIMUM JOB REQUIREMENTS:Education / Training:High School Diploma or GED required; Associates Degree or college level business courses preferred. 2 years of previous experience in a medical billing practice and medical terminology ( HCFA 1500, CPT and ICD 9 codes) preferredCurrent CPR CertificateSpecialized Knowledge/Skills:Excellent Customer ServicePerforms work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff.Ability to communicate effectively and professionally with a wide variety of people. Strong organizational skills with attention to detail and accuracy. Proficient with Microsoft word, strong data entry skills with EMR systems Ability to handle multiple tasks in a very busy environment.Physical Requirements:Consistent and regular use of phone required. Must be able to keep numbers in correct order on a very consistent and regular basis.Regular and consistent use of keyboard and mouse.Ability to climb stairs on occasion.Must be able to occasionally lift up to 25 pounds.Consistent sitting for many hours at one time. Majority of day (75%+) is spent sitting at a desk.Additional challenges may arise, at which time Phoenix may revise this job description.***Phoenix Physical Therapy is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.

The Patient Care Coordinator - MA performs routine nursing functions and diagnostic procedures to support medical plans of care. Participates in various other assignments as requested by the physician and clinic administrator. Escorts patients to the exam rooms to collect vital signs, temperature, weight and other health maintenance data. Draws blood for various lab procedures. Performs EKG's and x-rays as ordered by the physician. Gives injections and prepares patients for examinations such as pap smears. Assists with minor surgery and laceration repairs. Records and reviews all prescribed medications on each patient visit. Assists in administering prescribed medications and fulfilling prescription refill requests electronically when permitted by license. Maintains open communication with nurses, physician, and supervisor. Performs all skills on competency skill checklist and attends all updates and in-service education sessions. Initiating, maintaining, and performing patient education. Attains all clinical documentation for referrals, prior authorizations, etc. ensuring continuity of care for patients. Completes all required documentation in electronic medical record to meet Meaningful Use guidelines. Receives clinical messages and responds to patient's needs, escalates messages to physician's attention when appropriate. Assists primary physician with all relevant aspects of patient care and fills in helping other providers and performing front office duties when necessary. Screens patient calls to physicians; handling all calls that do not require a physician. Call patients to relay advice and instructions from the physician. Keeps exam rooms clean, well-stocked and maintained, properly disposing of contaminated and disposable items. Ensures instruments, supplies and equipment are ready for use. Assists and takes initiative in handling issues of a non-routine nature and performs other duties as assigned.High School Diploma or Equivalent, certification from accredited Medical Assistant program preferred. Previous work experience in a physician's office. Certification from an accredited Medical Assistant program preferred. Experience with multi-line telephones, fax, computer, printer, copier, credit card equipment, calculator, billing and coding reference materials, equipment used in the delivery of health care. Excellent verbal and written communication required. Good telephone etiquette and customer relations skills. CPT and ICD-Coding, computer. Electronic medical record and practice management software. X-ray. Venipuncture. EKG, Laboratory equipment and CLIA waived tests. Manual dexterity and visual acuity necessary to utilize the PC and calculator; ability to sit for prolonged periods of time; verbal communication and hearing ability to communicate with a multitude of patients and visitors. Must be able to meet department attendance requirements.