61,242 Hotel Front Desk Agent jobs in the United States

Job Description

What Makes a McKibbon Front Desk Agent? 

The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people.

You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles.

A Day in the Life: 

• Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner. 
• Maintain positive guest relations at all times. 
• Resolve guest complaints and ensure guest satisfaction. 
• Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. 
• Process all guest check-ins and verify registration information with the guest. 
• Handle overbooked or 'walked' guests. 
• Accept and record wake-up call requests. 
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). 
• Resolve discrepancies on the room status report with housekeeping. 
• You will train with and learn Food and Beverage operations to fill in as needed. 

Shifts may vary by hotel:

• Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm
• Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm

Requirements: 

• Previous experience working as a front desk agent or in a similar role. 
• A high school diploma or equivalent vocational training certificate.
• Experience working at a hotel establishment (highly desired). 
• Proficiency with computers. 
• Basic math skills.
• Ability to provide excellent customer service and maintain a professional demeanor at all times.
• Ability to input and access information in the property management system and/or points-of-sale system.
• Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
• Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
• Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
• Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests

Ideal Skills & Qualities: 

• Great verbal and written communication skills.
• The ability to create a fun and supportive working environment.

Perks & Benefits Beyond the Basics: 

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: 

Full Time Associates:  

• Comprehensive benefits package including medical, dental, and vision  
• Life insurance 
• Pet Insurance
• Short and long-term disability 
• Paid time off and holidays 
• Tuition assistance 

Financial & Occupational Wellness: All Associates 

• Competitive Compensation with incentives (incentives vary by position)
• 401K Savings Plan with 50% matching funds
• Associate referral program 
• Brand and company training classes, workshops and conferences for career growth and development (varies by position)
• Wellbeats APP to support physical and mental wellness

Personal Wellness: All Associates

• Fundraising matching funds program 
• Team volunteer opportunities 
• 24/7 chaplain services 
• Exclusive hotel rate discounts 

Any state specific holiday, vacation or benefit requirements will apply

Job Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation:

$11 - $14 hourly

• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Mitigate customer complaints as needed

• Manage reservations, room assignments, and billing
• Respond promptly to guest inquiries, service requests, and concerns
• Share information about hotel amenities, local dining, and area attractions
• Communicate with housekeeping and maintenance to ensure room readiness and guest satisfaction
• Maintain a neat, organized, and professional front desk area
• Deliver brand-appropriate service with attention to detail
• Check guests in and out with accuracy

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Comfortable taking telephone calls and mitigating stressful situations
• 1+ year of hotel industry experience or related job preferred
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent

• Previous hospitality or customer service experience preferred
• Strong communication, problem-solving, and multitasking skills
• Friendly, professional demeanor with a team-first attitude
• Flexibility to work evenings, weekends, and holidays
• High school diploma or equivalent required

Retreat Hotels & Resorts is a full-service developer, owner, asset manager, and operator of hotels and resort communities with a growing portfolio of award-winning properties and a presence along the East Coast. Our relationships—with our guests, employees, and partners—are at the heart of everything we do. We’ve earned a reputation as an honest broker and trusted partner to local governments, investors, and top brands such as Marriott, Hilton, Choice, and independent flags by doing what we say we’ll do.

Our mission is to enhance our communities with thoughtfully-designed hotel and residential developments that offer world-class guest experiences, boost local economies, protect our environment, launch and sustain rewarding careers, and deliver exceptional returns to our investors.

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:

$12 hourly

• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Mitigate customer complaints as needed
• Connect with the housekeeping department to ensure guest accommodations are ready
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

• Has experience answering telephone calls and troubleshooting stressful situations
• High school diploma, GED, or equivalent
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• 1+ year of hotel industry experience or related job preferred

The SpringHill Suites by Marriott Tifton is Tifton’s only all-suite hotel, seamlessly blending exceptional service and functional design, offering the modern amenities our guests need and expect to stay refreshed and focused during their travels.

We're 100% Employee-owned, placing our Team Members (Owners) at the heart of our business, which has led to our proven success, with consistent rankings in the top 5% of hotels in our brand. This success is further built on by our Core Values - ambitious spirit, work-life balance, doing the right thing, respect, and valuing our team.

Perks & benefits:

Employee Stock Ownership | Health Insurance | Dental & Vision | Health & Wellness Resources | Company Discounts | PTO | Paid Holidays | Monthly Bonuses | 401(k) | Competitive Compensation

Operated under license from Marriott International, Inc. or one of its affiliates.

Job Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Responsibilities:

• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Connect with the housekeeping department to ensure guest accommodations are ready
• Field customer complaints when necessary

• Exhibits working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Comfortable taking telephone calls and mitigating stressful situations

Find us off I-20, steps from the Mall at Stonecrest shops and dining. Lithonia businesses are within 10 minutes, and the Georgia International Horse Park is 20 minutes away. Check out Stone Mountain Park or reach downtown Atlanta in half an hour. Our restaurant has cooked-to-order breakfast and dinner covered, and our Pavilion Pantry is always open for snacks.

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Mainly 3 pm to 11 pm and anytime on the weekend 

$14.50 hourly

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Connect with the housekeeping department to ensure guest accommodations are ready
• Handle customer complaints as necessary

• High school diploma, GED, or equivalent
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Has experience answering telephone calls and troubleshooting stressful situations
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

• Mainly 3 pm to 11 pm and anytime on the weekend 

Our hotel is off I-55 and Highway 51, in Jackson's business district. A variety of shops and restaurants are within a half-mile, and we’re nine miles from downtown Jackson. The Mississippi Museum of Natural Science and the Mississippi Civil Rights Museum are less than 15 minutes away.