1 Hotel Management jobs in Ocean City
Supervisor Front Office- Full Time (Harrah's Atlantic City)
Posted 1 day ago
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Job Description
Job Summary:
Responsible for the day to day activities of the Front Desk area of the Hotel for Harrah's Atlantic City
Directly Supervises:
- Representative Guest Services
- Controller Rooms
- Specialist Player Services
- Diamond Ambassador
- Trainer Front Office
- Atlantic City Operations
Key Job Functions:
- Assists with scheduling at proper staffing levels to ensure a cost efficient, productive environment
- Verifies pre-approved room comping levels and authorizes changes for any incorrect information
- Ensures that customer problems/complaints are handled in an effective, courteous manner
- Responsible for the motivation, continual training and empowerment of employees
- Ensures that all staff behavior and appearance are in compliance with established policy
- Processes discrepancy reports, rate variations and credit reports
- Coordinates the ordering and reconciliation of package coupons
- Partners with Housekeeping and Casino Marketing departments to ensure timely guest check-in and maximum occupancy
- Creates Caesars Rewards accounts for new players and issues duplicate Caesars Rewards cards in accordance with established guidelines
- Ensures cleanliness, organization and safe condition of hotel lobby and storage areas
- Maintains knowledge of hotel, community and special events in order to provide guests with needed information
- Maintains accurate employee records and files
Education and/or Experience:
High school diploma or G.E.D. certificate required. Two years front desk experience. Must possess a valid New Jersey driver's license.
Qualifications:
- Outstanding customer service, organizational and communication skills; professional appearance
- Knowledge of casino/hotel industry preferred
- Excellent team leadership and communication skills
Work Environment:
Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Compensation & Benefits:
Starting Rate $50,000-$52,000
Paid Time Off, 401(k), Medical, Dental, Vision, Life & Disability Insurance Benefits for Union Positions are subject to Collective Bargaining Agreement
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