17 Hotel Managers jobs in Columbus

• Oversee all front office operations, including check-in/check-out procedures, reservations, concierge services, and guest relations.
• Lead, train, coach, and motivate the front desk team, bell services, and concierge staff to deliver exceptional guest service.
• Ensure all guest interactions are handled professionally, efficiently, and courteously, anticipating and exceeding guest expectations.
• Respond to guest inquiries, resolve complaints, and handle special requests in a timely and effective manner to ensure guest satisfaction.
• Monitor hotel occupancy, room rates, and availability, working closely with the reservations and sales departments.
• Manage front office scheduling, payroll, and adherence to operational budgets.
• Implement and maintain hotel policies and procedures, ensuring compliance with brand standards and safety regulations.
• Conduct regular audits of guest accounts and cash handling procedures.
• Foster a positive and welcoming environment for both guests and team members.
• Collaborate with other hotel departments (housekeeping, maintenance, food & beverage) to ensure seamless guest experiences.
• Utilize guest feedback to identify areas for improvement in service delivery.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 3-5 years of experience in hotel front office operations, with at least 2 years in a supervisory or management role.
• Proven track record of delivering excellent guest service and resolving complex guest issues.
• Strong leadership and team-building skills, with the ability to inspire and train staff.
• Excellent communication and interpersonal skills, with a professional and friendly demeanor.
• Proficiency in hotel Property Management Systems (PMS) (e.g., Opera, Folsom) and Microsoft Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed in a 24/7 operation.
• Strong organizational skills and attention to detail.
• Knowledge of local attractions and services in Columbus, Ohio, US is a plus.

• Ensure exceptional guest experiences and satisfaction through personalized service.
• Manage daily operations of the assigned department (e.g., front desk, F&B, events), ensuring smooth workflow.
• Train, supervise, and mentor team members, fostering a positive and productive work environment.
• Handle guest inquiries, concerns, and feedback promptly and professionally, resolving issues efficiently.
• Implement and maintain high standards of service, cleanliness, and operational efficiency.
• Assist in marketing, promotional activities, and social media engagement to attract and retain guests.
• Manage reservations, check-ins/outs, and billing processes accurately.

• Associate's or Bachelor's degree in Hospitality Management, Tourism, or a related field; relevant experience may substitute.
• 2+ years of experience in a hospitality role, with proven experience in customer service and some supervisory experience preferred.
• Outstanding customer service orientation and strong interpersonal communication skills.
• Ability to work flexible hours, including evenings, weekends, and holidays, as per operational needs.
• Proficiency in hospitality management software (PMS) and booking systems.
• Excellent problem-solving abilities and attention to detail.

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Assists and responds to guest requests with diligent follow-through.
• Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
• Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
• Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
• Setup, maintain, and takedown of breakfast display in timely manner.
• Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
• Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
• Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
• Periodic tours of the property to ensure the property is meeting brand standards.
• Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
• Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

• Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.

• Engage in cross training in housekeeping and laundry areas to provide assistance as needed.

• Other tasks as assigned by the management team.

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Vision Insurance
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies

• Understand and communicate in English proficiently to interact with guests, associates and outside vendors.

• Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.

• Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Complete routine reports and correspondence.

• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

• Apply good judgment at all times.

• Manage problems, address and solve guest-related issues.

• High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact If you have questions while submitting an application, please review these frequently asked questions.

Current Employees and Students:

If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

• Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

Extended Stay - JobID: 5001130863006 (Front Desk Agent / Concierge) As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company guidelines; Collect relevant guest information for potential sales leads.Hiring Immediately >>

Cameron Mitchell Restaurants is seeking a Host to join our team! We are great people delivering genuine hospitality. Your role is to make raving fans of our associates, guests, purveyors, partners, and the communities in which we do business.

Summary: It is the responsibility of Guest Services to make raving fans of the five major groups of people we do business with by creating a positive first impression and making our guests feel welcome on the phone and in person. Guest Services controls the seating of the guests in the dining room to assure the quality of service, guest satisfaction, and maximize sales opportunities.

At Cameron Mitchell Restaurants, we put our associates first and strive to continually offer great benefits and perks listed below:

• Opportunities for career growth, 80% of all positions promoted from within
• Dining discounts at any of our 60+ restaurants
• Health benefits for eligible associates
• Inclusive, fun, and creative environment
• Flexible scheduling, paid time off, and closed 7 major holidays!
• Competitive pay

What we are looking for:

• Genuine approach to hospitality
• Individuals who exemplify leadership, kindness, and positivity
• Yes is the Answer! mentality
• Those who value teamwork, family, and community

Essential functions of the position include, but are not limited to:

• Reports to work on time as indicated on the work schedule. Uniform meets restaurant requirements and is maintained and cleaned. Practices positive personal hygiene and cleanliness habits during all work shifts.
• Exemplifies hospitality standards. Answers guests' questions about the restaurant. Handles requests and complaints with guest satisfaction as the priority.
• Cooperates with management and co-workers to assist others with duties, if needed. Communicates suggestions for improvement in a positive fashion.
• Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant. Reports potentially unsafe conditions and uses materials and equipment properly.
• Knows emergency procedures in the restaurants
• Performs all duties and maintains knowledge of all standards and procedures as stated in the associate handbook.

Cameron Mitchell Restaurants is an Equal Opportunity Employer celebrating diversity & committed to creating an inclusive environment for all Associates.