31 Hotel Managers jobs in Columbus
Guest Services Agent - Hilton Columbus Downtown
43201 Columbus, Ohio
Hilton
Posted 16 days ago
Job Viewed
Job Description
Nestled in the heart of the Short North Arts District, connected to the Greater Columbus Convention Center, our hotel boasts two towers with 1,000 guest rooms, 75,000 square feet of event space and several unique dining experiences.
The **Front Office Team** at the **Hilton Columbus Downtown** is currently seeking a **Guest Services Agent (Full Time)** to work at our award-winning property. Bring your talents to the table in a creative, dynamic atmosphere, with teammates that share the same passion for hospitality!
We offer amazing benefits such as worldwide travel discounts, DailyPay, FREE parking or discounted bus pass, shift meals, paid time off starting on your first day, and much more!
**What will I be doing?**
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
+ Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
+ Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
+ Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
+ Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
+ Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
+ Receive, input, retrieve and relay messages to guests.
+ Additional earning opportunities through competitive upselling.
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands ( Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Services Agent - Hilton Columbus Downtown_
**Location:** _null_
**Requisition ID:** _HOT0C02W_
**EOE/AA/Disabled/Veterans**
The **Front Office Team** at the **Hilton Columbus Downtown** is currently seeking a **Guest Services Agent (Full Time)** to work at our award-winning property. Bring your talents to the table in a creative, dynamic atmosphere, with teammates that share the same passion for hospitality!
We offer amazing benefits such as worldwide travel discounts, DailyPay, FREE parking or discounted bus pass, shift meals, paid time off starting on your first day, and much more!
**What will I be doing?**
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
+ Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
+ Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
+ Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
+ Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
+ Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
+ Receive, input, retrieve and relay messages to guests.
+ Additional earning opportunities through competitive upselling.
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands ( Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Services Agent - Hilton Columbus Downtown_
**Location:** _null_
**Requisition ID:** _HOT0C02W_
**EOE/AA/Disabled/Veterans**
View Now
0
Guest Services Agent (Part-Time) - Hilton Columbus Downtown
43201 Columbus, Ohio
Hilton
Posted today
Job Viewed
Job Description
Nestled in the heart of the Short North Arts District, connected to the Greater Columbus Convention Center, our hotel boasts two towers with 1,000 guest rooms, 75,000 square feet of event space and several unique dining experiences.
The **Front Office** Team at the **Hilton Columbus Downtown** is currently seeking a **Guest Services Agent (Part Time)** to work at our award-winning property. Bring your talents to the table in a creative, dynamic atmosphere, with teammates that share the same passion for hospitality!
We offer amazing benefits such as worldwide travel discounts, DailyPay, FREE parking or discounted bus pass, shift meals, paid time off starting on your first day, and much more!
**What will I be doing?**
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
+ Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
+ Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
+ Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
+ Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
+ Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
+ Receive, input, retrieve and relay messages to guests.
+ Additional earning opportunities through competitive upselling.
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands ( Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Services Agent (Part-Time) - Hilton Columbus Downtown_
**Location:** _null_
**Requisition ID:** _HOT0BZ1E_
**EOE/AA/Disabled/Veterans**
The **Front Office** Team at the **Hilton Columbus Downtown** is currently seeking a **Guest Services Agent (Part Time)** to work at our award-winning property. Bring your talents to the table in a creative, dynamic atmosphere, with teammates that share the same passion for hospitality!
We offer amazing benefits such as worldwide travel discounts, DailyPay, FREE parking or discounted bus pass, shift meals, paid time off starting on your first day, and much more!
**What will I be doing?**
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
+ Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
+ Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
+ Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
+ Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
+ Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
+ Receive, input, retrieve and relay messages to guests.
+ Additional earning opportunities through competitive upselling.
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands ( Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Services Agent (Part-Time) - Hilton Columbus Downtown_
**Location:** _null_
**Requisition ID:** _HOT0BZ1E_
**EOE/AA/Disabled/Veterans**
View Now
1
Hotel Operations Manager
43201 Columbus, Ohio
$75000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Hotel Operations Manager to oversee daily operations for a prestigious property in **Columbus, Ohio, US**. This role is pivotal in ensuring exceptional guest experiences, maximizing operational efficiency, and driving revenue growth across all hotel departments, including front desk, housekeeping, food and beverage, and maintenance. The ideal candidate will possess strong leadership capabilities, a comprehensive understanding of the hospitality industry, and a commitment to maintaining the highest standards of service. Responsibilities include managing departmental budgets, developing and implementing operational policies and procedures, recruiting, training, and motivating staff, ensuring compliance with health and safety regulations, and resolving guest complaints effectively. You will work closely with department heads to foster a collaborative environment and achieve departmental goals. This position requires a strategic thinker who can identify areas for improvement, implement innovative solutions, and adapt to the ever-changing demands of the hospitality sector. The ability to analyze financial reports, monitor key performance indicators, and drive guest satisfaction scores is essential. This role follows a hybrid work model, allowing for strategic planning and leadership development while maintaining a visible presence on the operational floor. We are looking for a proactive leader dedicated to creating a positive and productive work environment for the team and an unparalleled experience for our guests. Your contribution will be instrumental in upholding the reputation and success of the hotel.
Qualifications:
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel management, with a proven track record in operations.
- Strong leadership, communication, and problem-solving skills.
- In-depth knowledge of hotel operations, including front office, F&B, housekeeping, and maintenance.
- Experience with hotel management software (PMS).
- Ability to manage budgets and analyze financial performance.
- Commitment to exceptional guest service and employee development.
- Flexibility to work varied hours, including weekends and holidays.
Apply Now
2
Hotel Operations Manager
43215 Columbus, Ohio
$70000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is looking for a dynamic and experienced Hotel Operations Manager to oversee the day-to-day management of a premier hotel property located in Columbus, Ohio . This is a hands-on role that requires strong leadership skills, a deep understanding of hospitality operations, and a passion for delivering exceptional guest experiences. You will be responsible for managing various departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless coordination and efficient service delivery. The ideal candidate will possess a proven track record in hotel management and a commitment to driving operational excellence and guest satisfaction.
Responsibilities:
Qualifications:
This is a critical on-site position at our client's hotel in Columbus, Ohio . If you are a dedicated hospitality professional looking to lead and inspire a team to achieve outstanding results, we encourage you to apply.
Responsibilities:
- Oversee the daily operations of all hotel departments, ensuring smooth and efficient service delivery.
- Manage and lead a diverse team of hotel staff, providing training, motivation, and performance evaluations.
- Ensure adherence to all hotel policies, procedures, and service standards.
- Monitor guest feedback and implement strategies to enhance guest satisfaction and loyalty.
- Manage operational budgets, control costs, and maximize revenue opportunities.
- Ensure compliance with health, safety, and sanitation regulations.
- Develop and implement strategies to improve operational efficiency and profitability.
- Oversee inventory management for supplies and amenities.
- Liaise with other departments and external vendors to ensure guest needs are met.
- Resolve guest complaints and operational issues in a timely and professional manner.
- Conduct regular staff meetings and training sessions.
- Contribute to the overall strategic planning and goal setting for the hotel.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel management, with at least 2 years in an operations management role.
- Proven leadership and team management skills.
- In-depth knowledge of hotel operations, including front desk, housekeeping, F&B, and maintenance.
- Strong understanding of P&L statements and budget management.
- Excellent problem-solving, decision-making, and organizational skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to work flexible hours, including evenings, weekends, and holidays as required.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Experience in revenue management and yield strategies is a plus.
- Passion for the hospitality industry and commitment to excellence.
This is a critical on-site position at our client's hotel in Columbus, Ohio . If you are a dedicated hospitality professional looking to lead and inspire a team to achieve outstanding results, we encourage you to apply.
Apply Now
3
Hotel Operations Manager
43215 Columbus, Ohio
$70000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client, a premier hospitality group, is seeking an experienced and dynamic Hotel Operations Manager for their esteemed property in Columbus, Ohio . This hybrid role requires a leader who can effectively balance on-site management responsibilities with strategic planning and remote oversight. You will be responsible for ensuring the highest standards of guest service, operational efficiency, and financial performance across all hotel departments. Your leadership will directly impact guest satisfaction and employee engagement.
Key responsibilities include:
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent experience. A minimum of 5 years of progressive experience in hotel management, with at least 2 years in a supervisory or management role, is required. Proven success in managing multiple departments and demonstrating strong leadership skills is essential. Excellent communication, interpersonal, and problem-solving abilities are critical. Familiarity with hotel management software systems (PMS) is a must. You should have a deep understanding of hospitality industry trends and best practices. This role requires a hands-on approach combined with strategic thinking, with the ability to work effectively in a hybrid model, balancing on-site presence with remote tasks. A passion for delivering exceptional guest service and a commitment to operational excellence are paramount. Occasional travel may be required for training or specific projects.
Our client offers a competitive salary, comprehensive benefits package, and opportunities for professional growth within a reputable organization. Join a team that values dedication, innovation, and guest satisfaction.
Key responsibilities include:
- Overseeing daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
- Developing and implementing operational strategies to enhance guest experience and operational efficiency.
- Managing departmental budgets, controlling costs, and optimizing revenue streams.
- Recruiting, training, and motivating a high-performing team of hospitality professionals.
- Ensuring compliance with all health, safety, and sanitation regulations.
- Conducting regular property inspections and addressing any deficiencies promptly.
- Building and maintaining strong relationships with guests, vendors, and local community stakeholders.
- Analyzing operational data and preparing performance reports for senior management.
- Leading by example and fostering a positive and productive work environment.
- Collaborating with the General Manager on strategic initiatives and long-term planning.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent experience. A minimum of 5 years of progressive experience in hotel management, with at least 2 years in a supervisory or management role, is required. Proven success in managing multiple departments and demonstrating strong leadership skills is essential. Excellent communication, interpersonal, and problem-solving abilities are critical. Familiarity with hotel management software systems (PMS) is a must. You should have a deep understanding of hospitality industry trends and best practices. This role requires a hands-on approach combined with strategic thinking, with the ability to work effectively in a hybrid model, balancing on-site presence with remote tasks. A passion for delivering exceptional guest service and a commitment to operational excellence are paramount. Occasional travel may be required for training or specific projects.
Our client offers a competitive salary, comprehensive benefits package, and opportunities for professional growth within a reputable organization. Join a team that values dedication, innovation, and guest satisfaction.
Apply Now
4
Hotel Operations Manager
43215 Columbus, Ohio
$70000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client, a highly regarded hospitality group, is seeking an experienced and dynamic Hotel Operations Manager to oversee the daily operations of their flagship property in **Columbus, Ohio**. This role requires a hands-on leader with a passion for delivering exceptional guest experiences and driving operational excellence. You will be responsible for managing all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless service delivery and profitability.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee the day-to-day operations of all hotel departments to ensure high standards of service and efficiency.
- Manage and lead the hotel's department heads, providing guidance, support, and performance management.
- Develop and implement operational strategies to enhance guest satisfaction, optimize revenue, and control costs.
- Ensure compliance with all hotel policies, procedures, and brand standards.
- Monitor and manage budgets, including forecasting, P&L analysis, and cost control measures.
- Oversee staffing levels, scheduling, training, and development of hotel associates.
- Implement and maintain robust quality assurance programs for all guest services.
- Handle guest inquiries, complaints, and feedback promptly and professionally.
- Collaborate with the General Manager and other stakeholders on strategic initiatives and business development.
- Ensure the safety and security of guests and employees through effective management of safety protocols.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel operations management, with at least 2 years in a managerial role.
- Proven leadership skills with the ability to motivate and manage diverse teams.
- Strong understanding of hotel operations, including front office, housekeeping, F&B, and maintenance.
- Excellent financial acumen, including budgeting, P&L management, and cost control.
- Exceptional customer service and problem-solving skills.
- Proficiency in hotel management software (PMS) and related technologies.
- Strong communication, interpersonal, and organizational abilities.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Passion for the hospitality industry and a commitment to excellence.
Apply Now
5
Hotel Operations Manager
43015 Columbus, Ohio
$70000 Annually
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client, a renowned hospitality group, is seeking an experienced and dynamic Hotel Operations Manager to oversee daily operations at their flagship property in Columbus, Ohio, US . This pivotal role is responsible for ensuring exceptional guest experiences, driving operational efficiency, and managing departmental teams to achieve high standards of service and profitability. You will be accountable for managing front desk operations, housekeeping, food and beverage, and maintenance departments, ensuring seamless coordination and adherence to service standards. Key responsibilities include staff recruitment, training, scheduling, and performance management; budget development and management; inventory control; and implementing operational policies and procedures. You will also be tasked with resolving guest complaints, monitoring guest satisfaction surveys, and identifying opportunities for service improvement. The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with at least 5 years of progressive management experience in the hotel industry. A proven track record of successfully leading diverse teams, managing budgets, and improving operational performance is essential. Strong leadership, communication, problem-solving, and interpersonal skills are required. Knowledge of hotel management software and systems is expected. You should be adept at multitasking, prioritizing effectively, and maintaining composure under pressure in a fast-paced environment. A passion for delivering outstanding customer service and a commitment to fostering a positive work culture are critical. This is an excellent opportunity to make a significant impact on guest satisfaction and business success within a leading hospitality organization, offering a clear path for career advancement.
Apply Now
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6
Senior Hotel Operations Manager
43215 Columbus, Ohio
$75000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Senior Hotel Operations Manager to oversee the day-to-day operations of a premier hospitality establishment in Columbus, Ohio, US . This critical role involves managing multiple departments, ensuring exceptional guest experiences, and driving operational efficiency and profitability. You will be responsible for leading and motivating a diverse team, implementing service standards, and maintaining the highest levels of quality across all hotel functions.
Key responsibilities include:
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 5 years of progressive management experience in hotel operations is required. Demonstrated success in leading diverse teams, managing budgets, and driving guest satisfaction is essential. Strong understanding of front office, housekeeping, and F&B operations is crucial. Excellent communication, interpersonal, and leadership skills are paramount. Proven ability to handle stressful situations and make sound decisions under pressure is necessary. Experience with hotel management software and systems is expected. A passion for hospitality and a commitment to excellence are vital. This is a significant opportunity for a seasoned leader to make a substantial impact on the success of a renowned hotel.
Key responsibilities include:
- Overseeing the daily operations of all hotel departments, including Front Desk, Housekeeping, Food & Beverage, and Maintenance.
- Ensuring the delivery of exceptional guest service and resolving guest complaints promptly and effectively.
- Developing and implementing operational policies and procedures to enhance efficiency and guest satisfaction.
- Managing departmental budgets, controlling costs, and maximizing revenue opportunities.
- Recruiting, training, and developing a high-performing team of hospitality professionals.
- Conducting regular staff meetings, performance reviews, and providing ongoing coaching and feedback.
- Ensuring compliance with all health, safety, and sanitation regulations.
- Maintaining inventory and managing vendor relationships for supplies and services.
- Collaborating with the General Manager on strategic planning and business development initiatives.
- Monitoring industry trends and best practices to maintain a competitive edge.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 5 years of progressive management experience in hotel operations is required. Demonstrated success in leading diverse teams, managing budgets, and driving guest satisfaction is essential. Strong understanding of front office, housekeeping, and F&B operations is crucial. Excellent communication, interpersonal, and leadership skills are paramount. Proven ability to handle stressful situations and make sound decisions under pressure is necessary. Experience with hotel management software and systems is expected. A passion for hospitality and a commitment to excellence are vital. This is a significant opportunity for a seasoned leader to make a substantial impact on the success of a renowned hotel.
Apply Now
7
Senior Hotel Operations Manager
43201 Columbus, Ohio
$90000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a results-oriented and experienced Senior Hotel Operations Manager to oversee and optimize the day-to-day operations of their establishments in a fully remote, remote-first capacity. This role demands a strong understanding of the hospitality industry, exceptional leadership skills, and a proven ability to manage diverse operational functions to ensure guest satisfaction and financial success. You will be responsible for driving operational excellence across all departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless service delivery and adherence to company standards.
Key responsibilities include developing and implementing operational policies and procedures, monitoring performance metrics, and identifying areas for improvement. You will manage departmental budgets, control costs, and identify revenue enhancement opportunities. Ensuring compliance with all health, safety, and sanitation regulations is paramount. Leadership and development of hotel management staff will be a critical aspect of your role, fostering a positive and productive work environment. You will also be responsible for managing guest relations, handling escalated issues, and ensuring exceptional customer service. Collaborating with sales and marketing teams to drive occupancy and achieve revenue targets is essential. Strategic planning for operational efficiency and guest experience initiatives will be a continuous focus. The ability to analyze financial reports and operational data to make informed decisions is crucial.
Qualifications include a Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree or relevant professional certifications are a plus. A minimum of 6-8 years of progressive experience in hotel operations management, with demonstrated success in leading multiple departments or properties. Proven experience in managing budgets, P&L statements, and implementing cost-saving measures. Strong understanding of hotel operations, front-of-house, back-of-house, and revenue management principles. Excellent leadership, communication, problem-solving, and decision-making skills are mandatory. You must be adept at working independently, managing multiple priorities effectively, and thriving in a collaborative, virtual team environment. This remote role requires a dynamic individual passionate about delivering outstanding guest experiences and driving operational success in the hospitality sector. Experience with property management systems (PMS) and hotel operational software is highly beneficial.
Key responsibilities include developing and implementing operational policies and procedures, monitoring performance metrics, and identifying areas for improvement. You will manage departmental budgets, control costs, and identify revenue enhancement opportunities. Ensuring compliance with all health, safety, and sanitation regulations is paramount. Leadership and development of hotel management staff will be a critical aspect of your role, fostering a positive and productive work environment. You will also be responsible for managing guest relations, handling escalated issues, and ensuring exceptional customer service. Collaborating with sales and marketing teams to drive occupancy and achieve revenue targets is essential. Strategic planning for operational efficiency and guest experience initiatives will be a continuous focus. The ability to analyze financial reports and operational data to make informed decisions is crucial.
Qualifications include a Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree or relevant professional certifications are a plus. A minimum of 6-8 years of progressive experience in hotel operations management, with demonstrated success in leading multiple departments or properties. Proven experience in managing budgets, P&L statements, and implementing cost-saving measures. Strong understanding of hotel operations, front-of-house, back-of-house, and revenue management principles. Excellent leadership, communication, problem-solving, and decision-making skills are mandatory. You must be adept at working independently, managing multiple priorities effectively, and thriving in a collaborative, virtual team environment. This remote role requires a dynamic individual passionate about delivering outstanding guest experiences and driving operational success in the hospitality sector. Experience with property management systems (PMS) and hotel operational software is highly beneficial.
Apply Now
8
Senior Hotel Operations Manager
43215 Columbus, Ohio
$95000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client, a distinguished hospitality group, is seeking an experienced and dynamic Senior Hotel Operations Manager to oversee operations for their premier establishment in Columbus, Ohio, US . This is a pivotal on-site role responsible for ensuring the highest standards of guest service, operational efficiency, and profitability across all hotel departments. The ideal candidate will possess a comprehensive understanding of hotel management, including front desk operations, housekeeping, food and beverage, sales, marketing, and human resources. You will lead and motivate a diverse team, fostering a culture of excellence and guest satisfaction. Responsibilities include developing and implementing operational strategies, managing budgets, controlling costs, and maximizing revenue. Strong analytical skills are required to interpret financial reports, identify trends, and implement corrective actions. You will also be responsible for maintaining property standards, ensuring compliance with health and safety regulations, and overseeing capital improvement projects. Excellent interpersonal and communication skills are essential for building strong relationships with guests, staff, and suppliers. The ability to problem-solve effectively and make decisive actions under pressure is crucial. We are looking for a results-oriented leader with a passion for hospitality and a proven track record of success in hotel operations management. This is a challenging and rewarding opportunity to contribute to the reputation and success of a leading hospitality brand.
Responsibilities:
Responsibilities:
- Oversee the day-to-day operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance.
- Develop and implement strategic plans to enhance guest satisfaction and operational efficiency.
- Manage departmental budgets, control expenses, and maximize profitability.
- Ensure compliance with all hotel policies, procedures, and brand standards.
- Recruit, train, motivate, and manage hotel staff to ensure high performance.
- Conduct regular operational audits and implement necessary improvements.
- Manage vendor relationships and ensure quality service delivery.
- Address and resolve guest complaints promptly and effectively.
- Monitor industry trends and competitor activities to identify new opportunities.
- Maintain the physical condition and appearance of the hotel.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 7+ years of progressive experience in hotel operations management.
- Proven track record of success in managing budgets and driving revenue growth.
- In-depth knowledge of hotel operations, including front desk, F&B, housekeeping, and sales.
- Strong leadership, team-building, and staff development skills.
- Excellent problem-solving, decision-making, and analytical abilities.
- Proficiency in hotel management software and systems.
- Exceptional customer service and interpersonal skills.
- Ability to work flexible hours, including nights, weekends, and holidays.
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