2,680 Hotel Operations jobs in the United States

• Supervising daily hotel operations, ensuring all departments function cohesively and efficiently.
• Managing front desk staff, including check-in/check-out procedures, reservations, and guest inquiries.
• Ensuring exceptional customer service is provided to all guests, addressing any issues or complaints promptly.
• Assisting with the management of housekeeping operations, ensuring cleanliness and maintenance standards are met.
• Supporting Food & Beverage operations as required, ensuring quality and guest satisfaction.
• Training and mentoring hotel staff, fostering a positive and productive work environment.
• Implementing and enforcing hotel policies and procedures.
• Monitoring inventory and assisting with procurement for operational supplies.
• Conducting regular inspections of hotel facilities to ensure high standards of presentation and safety.
• Collaborating with other department heads to achieve overall hotel objectives.
• Generating reports on operational performance and guest feedback.
• Assisting the General Manager with strategic planning and operational improvements.

• Associate's or Bachelor's degree in Hospitality Management or a related field, or equivalent experience.
• Minimum of 3 years of experience in hotel operations, with at least 1 year in a supervisory role.
• Proven ability to lead and motivate a team.
• Strong understanding of hotel front desk operations, reservation systems, and guest services.
• Excellent communication, interpersonal, and problem-solving skills.
• Knowledge of housekeeping and F&B operations is a plus.
• Proficiency in hotel management software and Microsoft Office Suite.
• Ability to handle stressful situations and make quick decisions.
• Flexible schedule, including availability on weekends and holidays.
• A passion for delivering outstanding guest experiences.

• Supervising and coordinating the activities of front desk, housekeeping, and other operational staff.
• Ensuring adherence to hotel policies, procedures, and service standards.
• Handling guest inquiries, requests, and complaints promptly and professionally.
• Managing room inventory and reservations to maximize occupancy.
• Conducting regular staff training and performance evaluations.
• Overseeing inventory and supply management for operational departments.
• Implementing and monitoring quality control measures for guest services.
• Collaborating with other departments to ensure seamless guest experiences.
• Preparing daily operational reports and communicating effectively with management.
• Ensuring a safe and welcoming environment for guests and staff.

Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team!

The Operations Manager will directly work with the General Manager to ensure that all hotel operations are performed professionally and adhere to the brand and company standards. Be a strong leader who drives team members to create amazing experiences that make a difference for our valued guests. Ensure staff receives proper training for each position, including safety training and standard operating procedures. Interacts with team members, guests, handling guest complaints and overseeing service recovery procedures. Maximize financial returns, driving development of people, creating and maintaining a memorable
guest experience, executing brand standards and building awareness of hotel and brand in the local community.

QUALIFICATIONS:

• Previous hotel supervisory experience.
• Understands cost controls and some budgetary knowledge.
• Ability to communicate effectively with the public and other Team Members.

Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team!

The Operations Manager will directly work with the General Manager to ensure that all hotel operations are performed professionally and adhere to the brand and company standards. Be a strong leader who drives team members to create amazing experiences that make a difference for our valued guests. Ensure staff receives proper training for each position, including safety training and standard operating procedures. Interacts with team members, guests, handling guest complaints and overseeing service recovery procedures. Maximize financial returns, driving development of people, creating and maintaining a memorable
guest experience, executing brand standards and building awareness of hotel and brand in the local community.

QUALIFICATIONS:

• Previous hotel supervisory experience.
• Understands cost controls and some budgetary knowledge.
• Ability to communicate effectively with the public and other Team Members.

Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status.

• Oversee the day-to-day operations of the hotel, ensuring seamless service delivery.
• Manage and lead department heads and their respective teams to achieve operational excellence.
• Develop and implement standard operating procedures (SOPs) to enhance service quality and efficiency.
• Monitor departmental budgets, control costs, and manage inventory to optimize profitability.
• Ensure guest satisfaction by proactively addressing concerns and resolving complaints effectively.
• Implement staff training and development programs to foster a high-performing team.
• Collaborate with marketing and sales teams to promote hotel services and packages.
• Maintain the hotel's physical condition and ensure all facilities are well-maintained and presentable.
• Ensure compliance with all health, safety, and sanitation regulations.
• Analyze operational data and generate reports for senior management.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hotel operations, with at least 3 years in a management role.
• Proven track record of successfully managing multiple hotel departments.
• Strong leadership, communication, and problem-solving skills.
• In-depth knowledge of hotel operations, including front office, housekeeping, F&B, and revenue management.
• Experience with hotel management software (PMS) and point-of-sale (POS) systems.
• Ability to work flexible hours, including weekends and holidays.

• Oversee daily operations of all hotel departments.
• Manage and motivate a diverse team of hotel staff.
• Ensure high standards of guest service and satisfaction.
• Develop and manage departmental budgets and control operational costs.
• Implement and enforce hotel policies and procedures.
• Monitor and manage inventory and supplies for all departments.
• Address and resolve guest complaints and issues promptly.
• Ensure compliance with health, safety, and sanitation regulations.
• Collaborate with marketing and sales teams to drive revenue.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in hotel management or operations.
• Proven leadership and team management skills.
• Excellent customer service and problem-solving abilities.
• Strong financial acumen and experience with budgeting and cost control.
• In-depth knowledge of hotel operations, including front desk, housekeeping, and F&B.
• Proficiency in property management systems (PMS) and other hotel software.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including nights, weekends, and holidays.