5,033 Hotel Staff jobs in the United States
Event Sales Manager, Hotel Services - Sheraton Hotel and Marina, San Diego
92108 Mission Valley, California
Encore
Posted 1 day ago
Job Viewed
Job Description
**Position Overview**
The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.
**Key Job Responsibilities**
_Revenue Generation_
- Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology.
- Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through venue booking system, or other sources as assigned.
- Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
- Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
- Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.
_Relationship Management_
- Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
- Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
- Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
- Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
- Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.
_Sales Accountability_
- Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
- Ensure all known opportunities are in CRM and completely accurate and updated at all times.
- See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
- Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
- Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
**Job Qualifications**
- BS/BA or 1+ years of Encore or equivalent experience required
- 1 year technology sales or hospitality experience preferred
- Prior sales experience in audiovisual is a plus
- Knowledge of hospitality industry and sales processes preferred
- Technical aptitude and computer proficiency required
- Strong written and verbal communication skills
**Competencies (by Core Values)**
_Deliver World Class Service_
- Hospitality
- Ownership
_Do The Right Thing_
- Demonstrates Self-Awareness
_Drive Results_
- Ensures Accountability
_See The Big Picture_
- Decision Quality
- Manages Complexity
_Value People_
- Collaborates
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Requirements**
Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting: 4-5 hours per day
- Standing: 2-3 hours per day
- Walking: 2-3 hours per day
- Stooping: 0-1 hour per day
- Crawling: 0-1 hour per day
- Kneeling: 0-1 hour per day
- Bending: 0-1 hour per day
- Reaching (above your head): 0-1 hour per day
- Climbing: 0-1 hour per day
- Grasping: 0-1 hour per day
_Lifting Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs: Never
- Over 100 lbs: Never
_Carrying Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs: Never
- Over 100 lbs: Never
_Auditory/Visual Requirements_
- Close Vision: Continuously
- Distance Vision: Continuously
- Color Vision: Continuously
- Peripheral Vision: Continuously
- Depth Perception: Continuously
_Pushing/Pulling Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs*: Occasionally
- Over 100 lbs: Never
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Work Environment**
_Hotel_
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
#INDSALES
#LI-VW1
Salary Pay Range: $68,640.00 - $70,000.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.
**Key Job Responsibilities**
_Revenue Generation_
- Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology.
- Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through venue booking system, or other sources as assigned.
- Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
- Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
- Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.
_Relationship Management_
- Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
- Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
- Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
- Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
- Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.
_Sales Accountability_
- Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
- Ensure all known opportunities are in CRM and completely accurate and updated at all times.
- See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
- Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
- Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
**Job Qualifications**
- BS/BA or 1+ years of Encore or equivalent experience required
- 1 year technology sales or hospitality experience preferred
- Prior sales experience in audiovisual is a plus
- Knowledge of hospitality industry and sales processes preferred
- Technical aptitude and computer proficiency required
- Strong written and verbal communication skills
**Competencies (by Core Values)**
_Deliver World Class Service_
- Hospitality
- Ownership
_Do The Right Thing_
- Demonstrates Self-Awareness
_Drive Results_
- Ensures Accountability
_See The Big Picture_
- Decision Quality
- Manages Complexity
_Value People_
- Collaborates
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Requirements**
Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting: 4-5 hours per day
- Standing: 2-3 hours per day
- Walking: 2-3 hours per day
- Stooping: 0-1 hour per day
- Crawling: 0-1 hour per day
- Kneeling: 0-1 hour per day
- Bending: 0-1 hour per day
- Reaching (above your head): 0-1 hour per day
- Climbing: 0-1 hour per day
- Grasping: 0-1 hour per day
_Lifting Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs: Never
- Over 100 lbs: Never
_Carrying Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs: Never
- Over 100 lbs: Never
_Auditory/Visual Requirements_
- Close Vision: Continuously
- Distance Vision: Continuously
- Color Vision: Continuously
- Peripheral Vision: Continuously
- Depth Perception: Continuously
_Pushing/Pulling Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs*: Occasionally
- Over 100 lbs: Never
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Work Environment**
_Hotel_
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
#INDSALES
#LI-VW1
Salary Pay Range: $68,640.00 - $70,000.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
View Now
0
Event Sales Manager, Hotel Services - Las Vegas
89102 Las Vegas, Nevada
Encore
Posted 15 days ago
Job Viewed
Job Description
**Position Overview**
The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.
**Key Job Responsibilities**
_Revenue Generation_
- Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology.
- Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through venue booking system, or other sources as assigned.
- Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
- Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
- Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.
_Relationship Management_
- Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
- Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
- Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
- Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
- Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.
_Sales Accountability_
- Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
- Ensure all known opportunities are in CRM and completely accurate and updated at all times.
- See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
- Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
- Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
**Job Qualifications**
- BS/BA or 1+ years of Encore or equivalent experience required
- 1 year technology sales or hospitality experience preferred
- Prior sales experience in audiovisual is a plus
- Knowledge of hospitality industry and sales processes preferred
- Technical aptitude and computer proficiency required
- Strong written and verbal communication skills
**Competencies (by Core Values)**
_Deliver World Class Service_
- Hospitality
- Ownership
_Do The Right Thing_
- Demonstrates Self-Awareness
_Drive Results_
- Ensures Accountability
_See The Big Picture_
- Decision Quality
- Manages Complexity
_Value People_
- Collaborates
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Requirements**
Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting: 4-5 hours per day
- Standing: 2-3 hours per day
- Walking: 2-3 hours per day
- Stooping: 0-1 hour per day
- Crawling: 0-1 hour per day
- Kneeling: 0-1 hour per day
- Bending: 0-1 hour per day
- Reaching (above your head): 0-1 hour per day
- Climbing: 0-1 hour per day
- Grasping: 0-1 hour per day
_Lifting Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs: Never
- Over 100 lbs: Never
_Carrying Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs: Never
- Over 100 lbs: Never
_Auditory/Visual Requirements_
- Close Vision: Continuously
- Distance Vision: Continuously
- Color Vision: Continuously
- Peripheral Vision: Continuously
- Depth Perception: Continuously
_Pushing/Pulling Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs*: Occasionally
- Over 100 lbs: Never
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Work Environment**
_Hotel_
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
#INDSALES
#LI-VW1
Salary Pay Range: $49,103.00 - $60,151.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.
**Key Job Responsibilities**
_Revenue Generation_
- Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology.
- Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through venue booking system, or other sources as assigned.
- Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
- Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
- Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.
_Relationship Management_
- Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
- Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
- Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
- Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
- Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.
_Sales Accountability_
- Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
- Ensure all known opportunities are in CRM and completely accurate and updated at all times.
- See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
- Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
- Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
**Job Qualifications**
- BS/BA or 1+ years of Encore or equivalent experience required
- 1 year technology sales or hospitality experience preferred
- Prior sales experience in audiovisual is a plus
- Knowledge of hospitality industry and sales processes preferred
- Technical aptitude and computer proficiency required
- Strong written and verbal communication skills
**Competencies (by Core Values)**
_Deliver World Class Service_
- Hospitality
- Ownership
_Do The Right Thing_
- Demonstrates Self-Awareness
_Drive Results_
- Ensures Accountability
_See The Big Picture_
- Decision Quality
- Manages Complexity
_Value People_
- Collaborates
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Requirements**
Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting: 4-5 hours per day
- Standing: 2-3 hours per day
- Walking: 2-3 hours per day
- Stooping: 0-1 hour per day
- Crawling: 0-1 hour per day
- Kneeling: 0-1 hour per day
- Bending: 0-1 hour per day
- Reaching (above your head): 0-1 hour per day
- Climbing: 0-1 hour per day
- Grasping: 0-1 hour per day
_Lifting Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs: Never
- Over 100 lbs: Never
_Carrying Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs: Never
- Over 100 lbs: Never
_Auditory/Visual Requirements_
- Close Vision: Continuously
- Distance Vision: Continuously
- Color Vision: Continuously
- Peripheral Vision: Continuously
- Depth Perception: Continuously
_Pushing/Pulling Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs*: Occasionally
- Over 100 lbs: Never
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Work Environment**
_Hotel_
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
#INDSALES
#LI-VW1
Salary Pay Range: $49,103.00 - $60,151.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
View Now
1
Franchise Hotel - Convention Services Manager
98005 Bellevue, Washington
IHG
Posted 15 days ago
Job Viewed
Job Description
_This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_ .
_By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer_ .
**About Us**
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Welcome to InterContinental Seattle Bellevue, a distinguished addition to Pyramid Global Hospitality and a beacon of modern luxury in the heart of downtown Bellevue. Anchored within Avenue Bellevue, a premier lifestyle destination featuring luxury residences, our hotel offers 208 elegantly appointed guest rooms and 12,000 square feet of refined meeting and event space. Designed by internationally acclaimed Hirsch Bedner Associates, every detail reflects sophistication, innovation, and a true sense of place.
At InterContinental Seattle Bellevue, we pride ourselves on a culture of excellence that celebrates people, nurtures growth, and delivers authentic service. Candidates will have the opportunity to build their careers with a premier luxury hotel brand, where every role contributes to creating unforgettable guest experiences. Whether your passion lies in guest services, culinary arts, or event management, joining our team means becoming part of an environment that is dynamic, supportive, and deeply committed to your professional success. Here, you will have the opportunity to make a lasting impact while working in a setting that embodies the best of Bellevue's luxury landscape.
**Your day to day**
**Every day is different, but you'll mostly:**
+ **Coordinate all aspects of convention or event planning, from initial consultation to final execution.**
+ **Communicate effectively with clients to understand their event needs and provide recommendations.**
+ **Develop detailed proposals, contracts, and event schedules. Review and finalize banquet event orders.**
+ **Liaise with internal departments (catering, banquet operations, AV, front office, housekeeping, security) to confirm readiness and flawless execution of all functions.**
+ **Oversee logistical details including room setups, transportation, parking, and compliance with legal and safety regulations.**
+ **Conduct on-site support during events, including evenings and weekends when required, serving as the client's main point of contact.**
+ **Monitor event budgets and track expenditures to ensure profitability and efficiency.**
+ **Maintain strong vendor relationships (e.g., caterers, florists, rental companies) to ensure quality and cost-effective service delivery.**
+ **Ensure attention to detail in all planning aspects, proactively identifying potential challenges and implementing solutions.**
+ **Complete all required sales reports for the Director of Sales and Marketing and the Revenue Manager.**
+ **Respond to all inquiries with a sense of urgency, providing timely and professional communication to both clients and internal stakeholders.**
+ **Perform other duties as assigned, supporting the catering and convention services team as needed.**
+ **Always maintain Pyramid Global Hospitality and IHG brand standards.**
**What we need from you**
+ **Proficiency with Delphi (required) and experience with Opera HMS a plus.**
+ **Prior experience in the field of hospitality is preferred but not required**
+ **Ability to work effectively under time constraints and deadlines.**
+ **Command of the English language both written and verbal.**
**Compensation for this position: $78,000-$82,000/annual plus bonus incentive**
**What we offer**
**At Pyramid Global Hospitality, we believe in putting our** **People First** **. Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home.**
**_For Full-Time Associates, we offer:_**
+ **_Medical, Dental, Vision, Disability, & Life Insurance_**
+ **_401(k) Plan_**
+ **_Paid_** **_Time Off: 2.15 hours for every 40 hours worked (14 days)_**
+ **_7 Paid Holidays and 2 Personal Days_**
**_For Part-Time Associates, we offer:_**
+ **_401(k) Plan_**
+ **_Sick Time: Accrue 1 hour for every 30 hours worked_**
**_Join us and experience a workplace that values your success, health, and happiness-every step of the way._**
**We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.**
**We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.**
**So, join us and you'll become part of our hotel family.**
**Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.**
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
_By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer_ .
**About Us**
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Welcome to InterContinental Seattle Bellevue, a distinguished addition to Pyramid Global Hospitality and a beacon of modern luxury in the heart of downtown Bellevue. Anchored within Avenue Bellevue, a premier lifestyle destination featuring luxury residences, our hotel offers 208 elegantly appointed guest rooms and 12,000 square feet of refined meeting and event space. Designed by internationally acclaimed Hirsch Bedner Associates, every detail reflects sophistication, innovation, and a true sense of place.
At InterContinental Seattle Bellevue, we pride ourselves on a culture of excellence that celebrates people, nurtures growth, and delivers authentic service. Candidates will have the opportunity to build their careers with a premier luxury hotel brand, where every role contributes to creating unforgettable guest experiences. Whether your passion lies in guest services, culinary arts, or event management, joining our team means becoming part of an environment that is dynamic, supportive, and deeply committed to your professional success. Here, you will have the opportunity to make a lasting impact while working in a setting that embodies the best of Bellevue's luxury landscape.
**Your day to day**
**Every day is different, but you'll mostly:**
+ **Coordinate all aspects of convention or event planning, from initial consultation to final execution.**
+ **Communicate effectively with clients to understand their event needs and provide recommendations.**
+ **Develop detailed proposals, contracts, and event schedules. Review and finalize banquet event orders.**
+ **Liaise with internal departments (catering, banquet operations, AV, front office, housekeeping, security) to confirm readiness and flawless execution of all functions.**
+ **Oversee logistical details including room setups, transportation, parking, and compliance with legal and safety regulations.**
+ **Conduct on-site support during events, including evenings and weekends when required, serving as the client's main point of contact.**
+ **Monitor event budgets and track expenditures to ensure profitability and efficiency.**
+ **Maintain strong vendor relationships (e.g., caterers, florists, rental companies) to ensure quality and cost-effective service delivery.**
+ **Ensure attention to detail in all planning aspects, proactively identifying potential challenges and implementing solutions.**
+ **Complete all required sales reports for the Director of Sales and Marketing and the Revenue Manager.**
+ **Respond to all inquiries with a sense of urgency, providing timely and professional communication to both clients and internal stakeholders.**
+ **Perform other duties as assigned, supporting the catering and convention services team as needed.**
+ **Always maintain Pyramid Global Hospitality and IHG brand standards.**
**What we need from you**
+ **Proficiency with Delphi (required) and experience with Opera HMS a plus.**
+ **Prior experience in the field of hospitality is preferred but not required**
+ **Ability to work effectively under time constraints and deadlines.**
+ **Command of the English language both written and verbal.**
**Compensation for this position: $78,000-$82,000/annual plus bonus incentive**
**What we offer**
**At Pyramid Global Hospitality, we believe in putting our** **People First** **. Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home.**
**_For Full-Time Associates, we offer:_**
+ **_Medical, Dental, Vision, Disability, & Life Insurance_**
+ **_401(k) Plan_**
+ **_Paid_** **_Time Off: 2.15 hours for every 40 hours worked (14 days)_**
+ **_7 Paid Holidays and 2 Personal Days_**
**_For Part-Time Associates, we offer:_**
+ **_401(k) Plan_**
+ **_Sick Time: Accrue 1 hour for every 30 hours worked_**
**_Join us and experience a workplace that values your success, health, and happiness-every step of the way._**
**We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.**
**We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.**
**So, join us and you'll become part of our hotel family.**
**Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.**
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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2
Remote Hotel Guest Services Manager
23451 Virginia Beach, Virginia
$60000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Are you passionate about hospitality and thrive on delivering exceptional guest experiences? Our client, a renowned hospitality group, is seeking a dedicated Remote Hotel Guest Services Manager to lead their virtual guest relations team. This fully remote position allows you to manage and enhance the guest journey from anywhere, ensuring unparalleled satisfaction for travelers. You will be responsible for overseeing guest communications, resolving issues proactively, managing online reputation, and implementing strategies to elevate service standards across the brand. This is a unique opportunity to blend your hospitality expertise with the flexibility of remote work.
Key Responsibilities:
Key Responsibilities:
- Lead and mentor a team of remote Guest Service Representatives, fostering a positive and high-performing work environment.
- Oversee all aspects of guest services, ensuring consistent delivery of high-quality experiences.
- Manage and respond to guest inquiries, feedback, and complaints across various channels (phone, email, chat, social media).
- Develop and implement standard operating procedures for guest services to ensure efficiency and guest satisfaction.
- Monitor and manage the brand's online reputation, including review sites and social media platforms.
- Proactively identify and resolve guest issues to ensure satisfaction and loyalty.
- Collaborate with hotel operations teams to address service gaps and implement improvements.
- Analyze guest feedback data to identify trends and opportunities for service enhancement.
- Develop training materials and conduct ongoing training for the guest services team.
- Assist in the development and execution of guest loyalty programs.
- Ensure compliance with all company policies and service standards.
- Minimum of 5 years of experience in hotel operations or guest services management.
- Proven experience leading and managing a team, preferably in a remote setting.
- Deep understanding of the hospitality industry and guest service best practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in using hotel management software (PMS), CRM systems, and online reputation management tools.
- Ability to remain calm and professional under pressure.
- Strong organizational skills and attention to detail.
- Tech-savvy with excellent computer skills and reliable internet connectivity for remote work.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Must be eligible to work in the U.S.
Apply Now
3
Hotel Guest Services Manager OEM
Atlanta, Georgia
Hampton Inn and Suites
Posted today
Job Viewed
Job Description
Job Description
Job Description
What Makes a McKibbon Guest Services Manager OEM?
As a key member of the property leadership team, the Guest Services Manager is responsible for overseeing the daily operations of the guest services at the hotel to ensure a seamless guest experience. Reporting to the General Manager, the Guest Services Manager will be responsible for addressing guest concerns and requests and maintaining the highest level of ethical leadership to lead the front desk team to deliver excellent customer service while embodying McKibbon’s Guiding Principles . The Guest Service Manager is an OEM (Overtime Eligible Management) position.
A Day in the Life:
- You will be responsible for assisting with the overall performance of the property’s front desk department, including guest satisfaction, brand quality assurance, budget and labor.
- You will act as a main point of contact for guests, ensuring their needs are met efficiently and courteously.
- You will anticipate guest needs and provide personalized service to enhance their experience.
- You will supervise the daily operations of the front desk operations and front desk staff, including the supervision of shift closings, bank audits, and daily reports.
- You will be responsible for scheduling the Front Desk Department and adhering to company labor guidelines to ensure proper coverage.
- You will train all front desk staff as it relates to brand and company standards to maximize service culture.
- You will assist with sales and champion the Daily Sell Strategy.
- You will assist with the implementation of front office programs to enhance the experience and enjoyment of the guests stay.
- You will be responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company.
- You will inspect and ensure that safety and security standards are being maintained.
- You will handle guest complaints and concerns promptly, ensuring appropriate resolutions.
- You will conduct daily reviews of guaranteed no-show billing, guest ledger, and accounts receivables.
- You will perform payment processing and ensure that a form of payment is secured on all folios and process payment upon reaching a specific balance.
- You will be responsible for overseeing the Market (fully stocked, weekly inventory, place orders).
- You will assist the Executive Housekeeper twice weekly, inspecting guest rooms and public areas and work with both housekeeping, maintenance and other departments to fulfill guest requests.
- You will cover Front Desk shifts as needed according to the budgeted Labor Plan.
- Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Requirements:
- Experience working in a hotel as a front desk representative (or equivalent)
- Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired)
- The ability to work weekends, holidays, and evenings
- The ability to ensure that hotel policies and brand standards are followed
- Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds.
- Ability to ensure that hotel policies, procedures and brand standards are followed.
- Maintain a high level of professionalism, trust and responsibility.
- Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.
- Must excel in high-pressure, fast-paced environments.
- Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
- Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
Ideal Skills & Qualities:
- Excellent communication and problem-solving skills
- The skills and experience to lead a team to consistently deliver exceptional guest service
- Developing the leadership qualities of all staff
- Maintaining positive relationships with associates to drive associate satisfaction
- Knowledge of hotel management PMS systems.
- Ability to work under pressure and handle difficult situations professionally.
- Customer focused with a passion for providing exceptional service.
Perks & Benefits Beyond the Basics:
We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:
Full Time Associates:
- Comprehensive benefits package including medical, dental, and vision
- Life insurance
- Pet Insurance
- Short and long-term disability
- Paid time off and holidays
- Tuition assistance
Financial & Occupational Wellness: All Associates
- Competitive Compensation with incentives (incentives vary by position)
- 401K Savings Plan with 50% matching funds
- Associate referral program
- Brand and company training classes, workshops and conferences for career growth and development (varies by position)
- Wellbeats APP to support physical and mental wellness
Personal Wellness: All Associates
- Fundraising matching funds program
- Team volunteer opportunities
- 24/7 chaplain services
- Exclusive hotel rate discounts
Any state specific holiday, vacation or benefit requirements will apply
View Now
4
Hotel Guest Services Manager OEM
Chattanooga, Tennessee
Courtyard by Marriott
Posted today
Job Viewed
Job Description
Job Description
Job Description
What Makes a McKibbon Guest Services Manager OEM?
As a key member of the property leadership team, the Guest Services Manager is responsible for overseeing the daily operations of the guest services at the hotel to ensure a seamless guest experience. Reporting to the General Manager, the Guest Services Manager will be responsible for addressing guest concerns and requests and maintaining the highest level of ethical leadership to lead the front desk team to deliver excellent customer service while embodying McKibbon’s Guiding Principles . The Guest Service Manager is an OEM (Overtime Eligible Management) position.
A Day in the Life:
- You will be responsible for assisting with the overall performance of the property’s front desk department, including guest satisfaction, brand quality assurance, budget and labor.
- You will act as a main point of contact for guests, ensuring their needs are met efficiently and courteously.
- You will anticipate guest needs and provide personalized service to enhance their experience.
- You will supervise the daily operations of the front desk operations and front desk staff, including the supervision of shift closings, bank audits, and daily reports.
- You will be responsible for scheduling the Front Desk Department and adhering to company labor guidelines to ensure proper coverage.
- You will train all front desk staff as it relates to brand and company standards to maximize service culture.
- You will assist with sales and champion the Daily Sell Strategy.
- You will assist with the implementation of front office programs to enhance the experience and enjoyment of the guests stay.
- You will be responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company.
- You will inspect and ensure that safety and security standards are being maintained.
- You will handle guest complaints and concerns promptly, ensuring appropriate resolutions.
- You will conduct daily reviews of guaranteed no-show billing, guest ledger, and accounts receivables.
- You will perform payment processing and ensure that a form of payment is secured on all folios and process payment upon reaching a specific balance.
- You will be responsible for overseeing the Market (fully stocked, weekly inventory, place orders).
- You will assist the Executive Housekeeper twice weekly, inspecting guest rooms and public areas and work with both housekeeping, maintenance and other departments to fulfill guest requests.
- You will cover Front Desk shifts as needed according to the budgeted Labor Plan.
- Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Requirements:
- Experience working in a hotel as a front desk representative (or equivalent)
- Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired)
- The ability to work weekends, holidays, and evenings
- The ability to ensure that hotel policies and brand standards are followed
- Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds.
- Ability to ensure that hotel policies, procedures and brand standards are followed.
- Maintain a high level of professionalism, trust and responsibility.
- Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.
- Must excel in high-pressure, fast-paced environments.
- Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
- Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
Ideal Skills & Qualities:
- Excellent communication and problem-solving skills
- The skills and experience to lead a team to consistently deliver exceptional guest service
- Developing the leadership qualities of all staff
- Maintaining positive relationships with associates to drive associate satisfaction
- Knowledge of hotel management PMS systems.
- Ability to work under pressure and handle difficult situations professionally.
- Customer focused with a passion for providing exceptional service.
Perks & Benefits Beyond the Basics:
We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:
Full Time Associates:
- Comprehensive benefits package including medical, dental, and vision
- Life insurance
- Pet Insurance
- Short and long-term disability
- Paid time off and holidays
- Tuition assistance
Financial & Occupational Wellness: All Associates
- Competitive Compensation with incentives (incentives vary by position)
- 401K Savings Plan with 50% matching funds
- Associate referral program
- Brand and company training classes, workshops and conferences for career growth and development (varies by position)
- Wellbeats APP to support physical and mental wellness
Personal Wellness: All Associates
- Fundraising matching funds program
- Team volunteer opportunities
- 24/7 chaplain services
- Exclusive hotel rate discounts
Any state specific holiday, vacation or benefit requirements will apply
View Now
5
Hotel Maintenance Worker
91608 Universal City, California
Marriott
Posted 1 day ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Engineering & Facilities
**Location** Sheraton Universal Hotel, 333 Universal Hollywood Drive, Universal City, California, United States, 91608VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Expiration Date:** 11/14/2025
**Additional Information:** This hotel is owned and operated by an independent franchisee, Shenzhen New World. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job reference:
Salary: $25 per hour
Department: Engineering & Facilities
Location: Sheraton Universal City (333 Universal Hollywood Drive, Universal City, CA, USA, 91608)
Division: Sheraton Universal City
Hours Per Week: 40
Hotel Maintenance Worker
The Hotel Maintenance Worker is responsible for performing general repairs and upkeep throughout the hotel, ensuring a safe, functional, and welcoming environment for guests and associates. This role involves routine maintenance, equipment repairs, and close collaboration with hotel departments to support seamless operations and guest satisfaction.
What You'll Do:
Perform routine and preventative maintenance across guestrooms, public areas, offices, outlets, banquet spaces, and back-of-house areas.
Use hand tools and specialty equipment to carry out basic plumbing, electrical, carpentry, HVAC, and appliance repairs.
Follow OSHA safety standards and ensure safe use of tools and equipment at all times.
Maintain clean and organized work areas, ensuring signage and debris removal for safety.
Respond promptly to guest and departmental maintenance requests in a professional and courteous manner.
Greet guests with appropriate salutations while addressing concerns or requests.
Monitor and maintain safety systems, reporting faulty equipment and issues requiring outside repair to a supervisor.
Stay current on SDS (Safety Data Sheet) updates and follow all guidelines.
Partner closely with Rooms and other departments to ensure guest satisfaction.
About You:
High school diploma or GED required; certifications or licenses in maintenance trades preferred.
At least one year of prior maintenance experience or equivalent combination of education and experience.
Working knowledge of plumbing, electrical, carpentry, HVAC, and general building systems.
Ability to read and interpret safety guidelines, maintenance instructions, and work orders.
Strong problem-solving skills with the ability to adapt quickly to changing priorities.
Comfortable with physical demands including standing, walking, bending, kneeling, lifting up to 50 lbs., and using vision abilities (close, distance, color, depth perception).
Professional, courteous, and guest-focused with strong communication skills.
Able to work safely with cleaning chemicals and tools in a moderate-noise environment.
About Us:
Competitive salary and benefits package.
Opportunities for career growth within our expanding hospitality team.
Work in a dynamic and supportive environment.
Employee Incentive Programs
Free Parking
Free Meal
Join our team and be part of a dynamic hospitality environment where your skills and dedication contribute to outstanding guest experiences!
We are an equal opportunity employer and value diversity at every level of the organization. We do not discriminate based on race, religion, gender, sexual orientation, veteran status, disability, or any other protected characteristic.
The hourly rate of pay for this position is $25.00.
_This company is an equal opportunity employer._
frnch1
**Job Number**
**Job Category** Engineering & Facilities
**Location** Sheraton Universal Hotel, 333 Universal Hollywood Drive, Universal City, California, United States, 91608VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Expiration Date:** 11/14/2025
**Additional Information:** This hotel is owned and operated by an independent franchisee, Shenzhen New World. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job reference:
Salary: $25 per hour
Department: Engineering & Facilities
Location: Sheraton Universal City (333 Universal Hollywood Drive, Universal City, CA, USA, 91608)
Division: Sheraton Universal City
Hours Per Week: 40
Hotel Maintenance Worker
The Hotel Maintenance Worker is responsible for performing general repairs and upkeep throughout the hotel, ensuring a safe, functional, and welcoming environment for guests and associates. This role involves routine maintenance, equipment repairs, and close collaboration with hotel departments to support seamless operations and guest satisfaction.
What You'll Do:
Perform routine and preventative maintenance across guestrooms, public areas, offices, outlets, banquet spaces, and back-of-house areas.
Use hand tools and specialty equipment to carry out basic plumbing, electrical, carpentry, HVAC, and appliance repairs.
Follow OSHA safety standards and ensure safe use of tools and equipment at all times.
Maintain clean and organized work areas, ensuring signage and debris removal for safety.
Respond promptly to guest and departmental maintenance requests in a professional and courteous manner.
Greet guests with appropriate salutations while addressing concerns or requests.
Monitor and maintain safety systems, reporting faulty equipment and issues requiring outside repair to a supervisor.
Stay current on SDS (Safety Data Sheet) updates and follow all guidelines.
Partner closely with Rooms and other departments to ensure guest satisfaction.
About You:
High school diploma or GED required; certifications or licenses in maintenance trades preferred.
At least one year of prior maintenance experience or equivalent combination of education and experience.
Working knowledge of plumbing, electrical, carpentry, HVAC, and general building systems.
Ability to read and interpret safety guidelines, maintenance instructions, and work orders.
Strong problem-solving skills with the ability to adapt quickly to changing priorities.
Comfortable with physical demands including standing, walking, bending, kneeling, lifting up to 50 lbs., and using vision abilities (close, distance, color, depth perception).
Professional, courteous, and guest-focused with strong communication skills.
Able to work safely with cleaning chemicals and tools in a moderate-noise environment.
About Us:
Competitive salary and benefits package.
Opportunities for career growth within our expanding hospitality team.
Work in a dynamic and supportive environment.
Employee Incentive Programs
Free Parking
Free Meal
Join our team and be part of a dynamic hospitality environment where your skills and dedication contribute to outstanding guest experiences!
We are an equal opportunity employer and value diversity at every level of the organization. We do not discriminate based on race, religion, gender, sexual orientation, veteran status, disability, or any other protected characteristic.
The hourly rate of pay for this position is $25.00.
_This company is an equal opportunity employer._
frnch1
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6
Hotel Maintenance Worker
Roswell, Georgia
CUSA, LLC
Posted today
Job Viewed
Job Description
Job Description
Job Description
Now Hiring: Hotel Maintenance Worker
CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Maintenance Worker for the Springhill Suites Roswell / Alpharetta. When joining our team, you will be joining a company that prides itself on providing exceptional guest service, recognizing our associates as our best asset, and providing value to our business partners and owners.
Our Maintenance Worker will demonstrate the ability to work independently with the ability to diagnose and repair various requests. The position will also be responsible to perform quarterly preventative maintenance in each guest room, major mechanical, and other equipment. Other responsibilities may include general upkeep of the exterior of the building, administration of the hotel's risk management program, and monitoring outside contractors and their associates. Guest security and safety are most important to CUSA, LLC and the Maintenance Worker is a critical part of providing a safe and secure environment for all guests. Completes their job duties in conjunction with the hotel's policy and procedures.
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7
Event Sales Manager, Hotel Services- Four Seasons Hotel Silicon Valley at East Palo Alto
94301 Palo Alto, California
Encore
Posted 1 day ago
Job Viewed
Job Description
**Position Overview**
The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.
**Key Job Responsibilities**
_Revenue Generation_
- Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology.
- Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through venue booking system, or other sources as assigned.
- Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
- Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
- Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.
_Relationship Management_
- Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
- Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
- Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
- Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
- Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.
_Sales Accountability_
- Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
- Ensure all known opportunities are in CRM and completely accurate and updated at all times.
- See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
- Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
- Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
**Job Qualifications**
- BS/BA or 1+ years of Encore or equivalent experience required
- 1 year technology sales or hospitality experience preferred
- Prior sales experience in audiovisual is a plus
- Knowledge of hospitality industry and sales processes preferred
- Technical aptitude and computer proficiency required
- Strong written and verbal communication skills
**Competencies (by Core Values)**
_Deliver World Class Service_
- Hospitality
- Ownership
_Do The Right Thing_
- Demonstrates Self-Awareness
_Drive Results_
- Ensures Accountability
_See The Big Picture_
- Decision Quality
- Manages Complexity
_Value People_
- Collaborates
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Requirements**
Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting: 4-5 hours per day
- Standing: 2-3 hours per day
- Walking: 2-3 hours per day
- Stooping: 0-1 hour per day
- Crawling: 0-1 hour per day
- Kneeling: 0-1 hour per day
- Bending: 0-1 hour per day
- Reaching (above your head): 0-1 hour per day
- Climbing: 0-1 hour per day
- Grasping: 0-1 hour per day
_Lifting Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs: Never
- Over 100 lbs: Never
_Carrying Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs: Never
- Over 100 lbs: Never
_Auditory/Visual Requirements_
- Close Vision: Continuously
- Distance Vision: Continuously
- Color Vision: Continuously
- Peripheral Vision: Continuously
- Depth Perception: Continuously
_Pushing/Pulling Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs*: Occasionally
- Over 100 lbs: Never
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Work Environment**
_Hotel_
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
#INDSALES
Salary Pay Range: $68,640.00 - $76,000.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.
**Key Job Responsibilities**
_Revenue Generation_
- Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology.
- Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through venue booking system, or other sources as assigned.
- Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
- Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
- Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.
_Relationship Management_
- Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
- Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
- Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
- Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
- Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.
_Sales Accountability_
- Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
- Ensure all known opportunities are in CRM and completely accurate and updated at all times.
- See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
- Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
- Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
**Job Qualifications**
- BS/BA or 1+ years of Encore or equivalent experience required
- 1 year technology sales or hospitality experience preferred
- Prior sales experience in audiovisual is a plus
- Knowledge of hospitality industry and sales processes preferred
- Technical aptitude and computer proficiency required
- Strong written and verbal communication skills
**Competencies (by Core Values)**
_Deliver World Class Service_
- Hospitality
- Ownership
_Do The Right Thing_
- Demonstrates Self-Awareness
_Drive Results_
- Ensures Accountability
_See The Big Picture_
- Decision Quality
- Manages Complexity
_Value People_
- Collaborates
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Requirements**
Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting: 4-5 hours per day
- Standing: 2-3 hours per day
- Walking: 2-3 hours per day
- Stooping: 0-1 hour per day
- Crawling: 0-1 hour per day
- Kneeling: 0-1 hour per day
- Bending: 0-1 hour per day
- Reaching (above your head): 0-1 hour per day
- Climbing: 0-1 hour per day
- Grasping: 0-1 hour per day
_Lifting Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs: Never
- Over 100 lbs: Never
_Carrying Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs: Never
- Over 100 lbs: Never
_Auditory/Visual Requirements_
- Close Vision: Continuously
- Distance Vision: Continuously
- Color Vision: Continuously
- Peripheral Vision: Continuously
- Depth Perception: Continuously
_Pushing/Pulling Requirements_
- 0 - 15 lbs*: Occasionally
- 16 - 50 lbs*: Occasionally
- 51 - 100 lbs*: Occasionally
- Over 100 lbs: Never
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Work Environment**
_Hotel_
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
#INDSALES
Salary Pay Range: $68,640.00 - $76,000.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
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8
Hotel Manager - Hotel Daphne
77007 Houston, Texas
Hyatt
Posted 13 days ago
Job Viewed
Job Description
**Description:**
Hotel Daphne
Where the familiar meets the far out.
Hotel Daphne in Houston Heights is a 49-room hideaway inspired by utopian ideals, clandestine neighborhood clubs, determined women and art of all kinds. We invite travelers and locals to check in and "check out." Opening winter 2025.
**Hotel Daphne is looking for a dedicated Hotel Manager to join our pre-opening team! Hotel Daphne is a new 49-room property located in the heart of the Heights neighborhood. The hotel will feature an all-day restaurant, lobby bar, and intimate event space.**
**Who You Are**
As our ideal candidate, you understand the power and purpose of our culture of care. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.
**The Role**
Reporting to the Regional/Area General Manager, theHotel Manager will oversee the daily operation of the hotel, providing leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. They will be responsible for the effective operational management of the hotel to ensure it achieves and exceeds its financial goals and guest satisfaction targets, while keeping a high-level employee engagement and community involvement.
**Responsibilities will include** :
+ Work in conjunction with the Area General Manager to actively manage all property issues.
+ Lead all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, responding to guest inquiries and resolving concerns and hotel-wide meeting participation and facilitation
+ Direct and oversee large projects such as renovations, contract changes, infrastructure upgrades, capital projects and brand updates.
+ Development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals.
+ Provide effective leadership to the hotel management team and team members to ensure revenue targets are met and exceeded, while ensuring guest satisfaction remains a top priority
+ Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action
+ Respond to audits that are completed by the company to ensure continual improvement is achieved.
+ Plan, direct and coordinate the service and delivery of all operational departments to meet and exceed guest expectations
+ Monitor and lead the team in new strategies and approaches to customer service and guest satisfaction.
+ Comply and exceed hotel and Hyatt standards.
+ Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
+ Encourage communication and collaboration across and between departments
+ Seek and respond to Guest feedback to achieve positive outcomes and high levels of customer satisfaction
+ Hold regular briefings and communication meetings with the management team.
+ Maintain and grow relationships with other area hotels and community leaders
+ Promote positivity and passion for hospitality through the hotel
**Qualifications:**
**Experience Required**
+ Current Hotel Manager with minimum 5 years of luxury experience is required.
+ Ability to quickly adjust with demands of varying business levels.
+ Steadfast culture of building and mentoring skills.
+ Hotel opening experience is a plus.
+ Strong client/guest relationship builder.
+ Excellent interpersonal skills with the ability to establish and maintain positive relationships with: Ownership; Corporate; colleagues, clients and vendors.
+ Demonstrated leadership, organizational, and interpersonal skills.
+ Bottom-line oriented with a focus on quality guest service and team building.
+ Creative and innovative mindset and strong service culture.
+ Proven ability to effectively lead in a workforce, fostering positive employee relations and maintaining a thriving workplace environment.
+ Strong educational background with professional qualifications and a continuous learning mindset.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
**We Welcome You**
Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
**Primary Location:** US-TX-Houston
**Organization:** Hotel Daphne
**Pay Basis:** Yearly
**Job Level:** Full-time
**Job:** Administrative
**Req ID:** HOU
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Hotel Daphne
Where the familiar meets the far out.
Hotel Daphne in Houston Heights is a 49-room hideaway inspired by utopian ideals, clandestine neighborhood clubs, determined women and art of all kinds. We invite travelers and locals to check in and "check out." Opening winter 2025.
**Hotel Daphne is looking for a dedicated Hotel Manager to join our pre-opening team! Hotel Daphne is a new 49-room property located in the heart of the Heights neighborhood. The hotel will feature an all-day restaurant, lobby bar, and intimate event space.**
**Who You Are**
As our ideal candidate, you understand the power and purpose of our culture of care. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.
**The Role**
Reporting to the Regional/Area General Manager, theHotel Manager will oversee the daily operation of the hotel, providing leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. They will be responsible for the effective operational management of the hotel to ensure it achieves and exceeds its financial goals and guest satisfaction targets, while keeping a high-level employee engagement and community involvement.
**Responsibilities will include** :
+ Work in conjunction with the Area General Manager to actively manage all property issues.
+ Lead all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, responding to guest inquiries and resolving concerns and hotel-wide meeting participation and facilitation
+ Direct and oversee large projects such as renovations, contract changes, infrastructure upgrades, capital projects and brand updates.
+ Development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals.
+ Provide effective leadership to the hotel management team and team members to ensure revenue targets are met and exceeded, while ensuring guest satisfaction remains a top priority
+ Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action
+ Respond to audits that are completed by the company to ensure continual improvement is achieved.
+ Plan, direct and coordinate the service and delivery of all operational departments to meet and exceed guest expectations
+ Monitor and lead the team in new strategies and approaches to customer service and guest satisfaction.
+ Comply and exceed hotel and Hyatt standards.
+ Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
+ Encourage communication and collaboration across and between departments
+ Seek and respond to Guest feedback to achieve positive outcomes and high levels of customer satisfaction
+ Hold regular briefings and communication meetings with the management team.
+ Maintain and grow relationships with other area hotels and community leaders
+ Promote positivity and passion for hospitality through the hotel
**Qualifications:**
**Experience Required**
+ Current Hotel Manager with minimum 5 years of luxury experience is required.
+ Ability to quickly adjust with demands of varying business levels.
+ Steadfast culture of building and mentoring skills.
+ Hotel opening experience is a plus.
+ Strong client/guest relationship builder.
+ Excellent interpersonal skills with the ability to establish and maintain positive relationships with: Ownership; Corporate; colleagues, clients and vendors.
+ Demonstrated leadership, organizational, and interpersonal skills.
+ Bottom-line oriented with a focus on quality guest service and team building.
+ Creative and innovative mindset and strong service culture.
+ Proven ability to effectively lead in a workforce, fostering positive employee relations and maintaining a thriving workplace environment.
+ Strong educational background with professional qualifications and a continuous learning mindset.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
**We Welcome You**
Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
**Primary Location:** US-TX-Houston
**Organization:** Hotel Daphne
**Pay Basis:** Yearly
**Job Level:** Full-time
**Job:** Administrative
**Req ID:** HOU
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
View Now
9