34 Hotel Staff jobs in Cripple Creek

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Assists in the supervision of hotel staff in hotel operations including Front Desk, Housekeeping, Transportation, and Bell Services. Assists in the supervision and development of an effective staff by assist Hotel, Manager, Assistant, Customer Service, Transportation, Operations

1. Assists in the supervision of hotel staff in hotel operations including Front Desk, Housekeeping, Transportation, and Bell Services.
2. Assists in the supervision and development of an effective staff by assisting and making recommendations in hiring, training, scheduling, rewarding and disciplining staff. Develops staff to meet and exceed performance expectations by establishing and maintaining positive work morale, effective employee relations, and goals.
3. Ensures all employees consistently provide the highest level of customer service.
4. Informs and coordinates guests' needs with Player Services and other departments, as appropriate.
5. Develops and maintains effective working relationships with all guests and employees. Provides personal attention to guests and assists with information on hotel, restaurant, and casino offerings. Provides other assistance, as necessary, to make the guest experience as enjoyable as possible.
6. Assists with the development of department schedules and reviewing and approving time cards.
7. Attends and participates in departmental management meetings; provides clarification and guidance regarding various issues, goals, and objectives to employees.
8. Ensures employees are informed of company and department policies and procedures.
9. Acts as back-up to hotel staff in all positions when necessary.
10. Ensures staff compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures and Colorado Limited Gaming Regulations.
11. Maintains a clean and safe work environment.
12. Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
13. Performs other duties, including special projects, as needed and directed.

• Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage.

• Financial Security: Life insurance, disability coverage, and supplemental benefits.
• Retirement Savings: 401(k) plan with company matching after one (1) year of service.
• Paid Time Off: Generous PTO program.
• Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
• Wellness Perks: Complimentary local gym membership.
• Professional Growth: Tuition reimbursement and career development opportunities.
• Exclusive Discounts: Employee savings on hotel and resort services.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Responsible for the Hotel and Front Desk operations during the overnight shift. Primary responsibilities include but are not limited to: Register guests, assign rooms, update guest history, confirm payment, Night Auditor, Hotel, Auditor, Night, Audit, Retail

• Responsible for the Hotel and Front Desk operations during the overnight shift.
• Primary responsibilities include but are not limited to: Register guests, assign rooms, update guest history, confirm payment, check in guests to rooms, make reservations, prepare daily financial reports, balance transactions, transmit daily receipts, and complete shift checklists.
• Works independently and with minimal supervision. Has the ability to problem solve and troubleshoot to resolve any guest issues that may arise. Acts in a courteous and professional manner when addressing guest complaints. Has the ability to problem solve and troubleshoot to resolve any guest issues that may arise. Acts in a courteous and professional manner when addressing guest complaints.
• Assist with all aspects of guest services and present a positive impression of the establishment.
• Confirm guest satisfaction, close billing and issue receipts, and store luggage by lifting up to 25lbs.
• Leave guests with a lasting positive impression of the establishment as they depart.
• Supply information to guests regarding on-site facilities. Aware of bulletins of upcoming events and groups.
• As needed, perform other clerical duties such as filing, faxing, copying, and preparing and sorting mail.
• Verify and confirm guest registrants for security reasons.
• Communicate information between shifts to ensure job thoroughness to meet department objectives.
• May require to work overtime
• Assist in the training of new Night Auditor job duties and procedures.
• Other duties as assigned.

• Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision Coverage.

• Financial Security: Life insurance, disability coverage, and supplemental benefits.
• Retirement Savings: 401(k) plan with company matching after one (1) year of service.
• Paid Time Off: Generous PTO program.
• Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
• Wellness Perks: Complimentary local gym membership.
• Professional Growth: Tuition reimbursement and career development opportunities.
• Exclusive Discounts: Employee savings on hotel and casino services.

• Oversee daily operations of all hotel departments.
• Ensure exceptional guest service standards are met and exceeded.
• Manage departmental budgets, including labor costs and operational expenses.
• Implement strategies to drive revenue growth and profitability.
• Supervise, train, and motivate department heads and staff.
• Ensure compliance with health, safety, and sanitation regulations.
• Conduct regular property inspections to ensure cleanliness and maintenance standards.
• Handle guest feedback and resolve service issues promptly and professionally.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in hotel management or operations.
• Proven experience in managing multiple hotel departments.
• Strong understanding of hotel operations, budgeting, and P&L management.
• Excellent leadership, communication, and customer service skills.
• Proficiency in hotel management software.
• Ability to work flexible hours, including nights, weekends, and holidays.

• Supervise and coordinate the activities of all hotel departments to ensure smooth and efficient operations.
• Develop and implement operational strategies to enhance guest satisfaction and loyalty.
• Manage departmental budgets, controlling costs while maximizing revenue.
• Oversee staffing, scheduling, training, and performance management for all operational teams.
• Ensure compliance with all health, safety, and sanitation regulations.
• Implement and maintain high standards of service quality across all guest touchpoints.
• Handle guest complaints and resolve issues promptly and professionally.
• Collaborate with the General Manager on strategic planning and business development.
• Conduct regular inspections of the property to ensure cleanliness, maintenance, and adherence to brand standards.
• Monitor industry trends and best practices to drive innovation and continuous improvement.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in hotel operations management.
• Proven leadership and team management skills.
• Strong understanding of hotel operations, including front office, housekeeping, F&B, and maintenance.
• Excellent financial acumen and P&L management experience.
• Exceptional customer service and interpersonal skills.
• Proficiency in hotel management software and systems.
• Ability to work flexible hours, including weekends and holidays.
• Strong problem-solving and decision-making abilities.
• Knowledge of local market and competitor activities.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hotel management, with at least 3 years as a General Manager or Assistant General Manager.
• Proven track record of success in driving revenue, controlling costs, and improving guest satisfaction scores.
• Strong knowledge of hotel operations, including F&B, front office, housekeeping, and sales & marketing.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in hotel management software and systems.
• Financial acumen and experience with budgeting and P&L management.
• Ability to work flexible hours, including evenings, weekends, and holidays.