13 Hotel Staff jobs in Gatlinburg

Job Description

Full Time

$16.00 - $18.00

Overview The Housekeeping QA Inspector is responsible for ensuring the work activities of cleaning personnel meet quality standards, monitoring cleanliness, orderly, and attractive rooms in hotels. QA Inspector will inspect work, and investigate complaints regarding housekeeping service, equipment, and take corrective action. QA Inspector Is responsible for the quality of all work performed to achieve maximum guest satisfaction and protection of TBC assets. QA Inspector should be prepared to clean as and when required.

ESSENTIAL FUNCTIONS:

• Take the initiative to greet guests in a friendly and warm manner while providing the highest quality of service to the guest at all times.
• Monitor the activities of Room Attendants and train personnel in housekeeping duties and procedures as required.
• Perform quality assurance functions, while meeting time standards.
• Complete all pre-cleaning quality checks, including but not limited to, ensuring guest supplies, cleaning supplies, and linen are properly staged and set-up.
• Keep all hallways, public areas and closets clean, neat and vacuumed.
• Examine carpets, drapes and furniture for stains, damage, or wear.
• Record inspection results and notifies cleaning personnel of results and any correction needed.
• Personally inspects all rooms daily to ensure cleanliness standards are being met. Checks any vacant rooms for condition and possible occupancy, reporting any discrepancies to Management, Front Desk and Maintenance.
• Update room status after approving cleanliness and condition in accordance with departmental standards.

Other Requirements

• Knowledge of computers.
• Possess a good command of the English language and ability to clearly and pleasantly communicate with guests, both in person and by telephone.
• Thorough knowledge of hotel services and facilities.
• Must have professional image and personality exuding confidence and leadership skills.

The above statements are intended to describe the general nature and level of the work being performed by incumbents assigned to this position. This is not an exhaustive list of all duties and responsibilities. The Burks Companies, Inc. reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Directly relate experience/education beyond the minimum stated may be substituted where appropriate.

THIS COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER

Job Description

$15.00 - $16.00

Full time

"Performance is Everything"

The Burks Companies (TBC) is a leader in providing a wide range of facilities and operation support services to 4-5 Star Hotels and Resorts. TBC manages and provides staffing, housekeeping, stewarding, banquets, laundry and facility support services to the absolute best clients in the Hospitality and Gaming Industries.

Hotel Laundry Attendant and Houseman is responsible picking up, delivering linens, laundry, folding towels linens/sheets and responding to guest requests in the hotel's continuing effort to deliver outstanding customer service.

Must be at least 21 years old.

Essential Duties and Responsibilities:

• Collects soiled linens for laundering and received and stores linen supplies in appropriate locations. Assists with laundry department needs upon request.
• Remove laundry from chutes & carts.
• Presort linens and separate stained or torn items - maintaining count of all discarded and damaged items.
• Provides professional and courteous service at all times
• Run supplies and service items to guest-rooms as requested.
• Making certain the appropriate number of linens and towels are maintained per floor and the stock on each floor reflects mandated amount.
• Other duties as assigned.

Job Duties:

• Customer Service Responds promptly to customer needs, requests for service and assistance. Respond to special requests from guests.
• Team Work Treats people with respect. Keeps commitments. Upholds organizational values. Assists with preventative cleaning programs as assigned.
• Quality Demonstrates accuracy and thoroughness; monitors own work to ensure quality. Maintains cleanliness of storage room and stock carts.
• Safety and Security Observes safety and security procedures; reports potentially unsafe conditions; uses chemicals and equipment properly.
• Wears gloves while performing duties.

Education & Experience:

• High School diploma or equivalent is preferred. Six months previous housekeeping/houseman experience is a plus

Physical Requirements:

• Frequent walking and standing for entire length of shift
• Frequent bending, stooping, reaching, kneeling, and carrying
• Use of hands to operate cleaning equipment and complete a variety of cleaning duties
• Occasionally required to lift and/or move up to 50 pounds
• Visual acuity sufficient to inspect cleanliness of surfaces

THIS COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER

• High School diploma or equivalent preferred but not required
• 1 year of bartending experience is preferred but not required
• Must be of legal age to serve alcoholic beverages
• Ability to lift 25 pounds
• Ability to stand for long periods of time
• Must have TN ABC license

• Make and/or serve cocktail, wine and bottled or draft beer.
• Stock bar with sufficient alcohol, garnishments, glass, paper and plastic supplies.
• Process guest's checks and submit closing paperwork in a timely and accurate manner.
• Check identification to verify customer is of legal drinking age.
• Follow Aatmos' standard for Cost Per Pour to ensure highest profitability.

• Use hotel software systems as per Aatmos Standard Operating Procedures.
• Have a thorough knowledge of all menu items
• Convert and upsell walk in guests by informing guests of the restaurant's offerings.
• Follow telephone etiquette procedures.
• Ensure food is cooked, prepared and plated to Aatmos' standards.
• Ensure drinks are mixed and prepared to the guest's satisfaction
• Sanitize work areas including countertop, tables, chairs and kitchen equipment.
• Prepare bar equipment to be ready to use for the next shift.
• Clean glassware, utensils, and bar equipment.
• Dispose of all empty cans and glass bottles in the appropriate containers.
• Conduct inventory of food & beverages per Aatmos standards
• Handle customer service issues and liability related issues that can arise with intoxicated guests by cutting off alcohol service, asking customers to leave premises during altercation, or arrange transportation for guests.
• Perform other duties as needed
  Optimum Attributes:

• Excellent customer service and organizational skills
• Performs job in a professional manner in front of guests and associates by maintaining a positive attitude, staying calm, being diplomatic and responding promptly to guest inquiries or complaints
• Maintains composure and objectivity under pressure
• Strong time management skills and ability to multi-task
• Effective communication skills
• Good listener with attention to detail
• Team player with a pleasing personality
• Reliable, responsible and dependable
• Well-groomed and professional appearance
• Flexible schedule and willing to work on holidays if required

• Health Insurance
• Discounted Vision and Dental Insurance
• Discounted Hotel Rooms
• Paid Time off / Vacation Pay
• Sick Pay
• Daily Pay with ZayZoon

• High School diploma or equivalent preferred but not required
• 1 year of bartending experience is preferred but not required
• 18 years of age or older
• Ability to lift 25 pounds
• Ability to stand for long periods of time
• Must have TN ABC license

Job Description

Guest Room Attendant (Hotel Room Cleaning)

Starts at $15.00/hr

The Burks Companies, Inc. (TBC) is looking to hire full time Guest Room Attendants / Housekeepers . Are you an energetic, get-it-done person who is looking for full-time work ? Do you want to work with a team that treats each other with dignity & respect and coaches each other? This position's starting pay is $15.00/hour , depending on experience.

TBC offers a very comprehensive housekeeping training program. We also offer medical, dental, vision, life insurance, direct deposit as well as holiday and vacation pay . Our team is a very diverse group of employees and we have a strong track record of promoting from within ! If this sounds like the right opportunity for you, apply today!

SCHEDULE AVAILABLE:

8:00am - 4pm but actual schedule may vary at times.

ABOUT THE BURKS COMPANIES, INC. (TBC)

Our clients reside in very high-profile facilities, which rely on making the best first impression to their guests and visitors, requiring the highest standards of cleanliness and appearance. We achieve these standards for our clients by retaining an awesome team.

A DAY IN THE LIFE OF A GUEST ROOM ATTENDANT

• As a Guest Room Attendant you are the frontline and are a key component in delivery positive experiences to our clients' guests. As such, when you arrive for your shift, you are energized and ready to get to work. Being proud of the uniform you wear and equipped with the best training, tools and supplies; you are ready to go! This enables you to work efficiently and with a minimum of physical effort - our team members are known for offering friendly, engaging service to all, exceeding guest and client expectations.
• Responsible for reporting room discrepancies and maintenance problems to the supervisor.
• Replace room amenities, literature and other items as directed by supervisor and prescribed by brand standards.

QUALIFICATIONS FOR A GUEST ROOM ATTENDANT

• 21 years old or older
• Ability to occasionally lift items weighing up to 50 lbs. and perform general cleaning tasks including bending, kneeling, reaching, and being on your feet for an entire shift
• Customer service skills

Previous commercial cleaning or hospitality experience would be a plus! Are you fast, efficient, self-motivated, and eager to do a good job? Do you have a positive, can-do attitude? Are you the kind of person who prefers to be on your feet moving around? Are you honest and respectful of people's privacy and property? If so, then you might just be perfect for this Guest Room Attendant position!

Job Duties:

• Customer Service: Responds promptly to customer needs, requests for service and assistance. Respond to special requests from guests.
• Safety and Security: Observes safety and security procedures; reports potentially unsafe conditions; uses chemicals and equipment properly. Wears gloves while cleaning guest rooms. Responsible for any assigned keys and for following key control policies.
• Dependability: Is consistently at work and on time. Arrives at scheduled meetings and appointments on time. Is able to meet the demands of the industry with regard to working holidays and weekends.

Education & Experience:

• High School diploma or equivalent is preferred. Six months previous housekeeping experience is a plus

READY TO JOIN OUR AWESOME COMMERCIAL CLEANING TEAM?

Please fill out our initial 3-minute, mobile-friendly application . We look forward to meeting you!

THIS COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER

• High School diploma or equivalent preferred but not required
• 1 year of bartending experience is preferred but not required
• Must be of legal age to serve alcoholic beverages
• Ability to lift 25 pounds
• Ability to stand for long periods of time
• Must have TN ABC license

• Make and/or serve cocktail, wine and bottled or draft beer.
• Stock bar with sufficient alcohol, garnishments, glass, paper and plastic supplies.
• Process guest's checks and submit closing paperwork in a timely and accurate manner.
• Check identification to verify customer is of legal drinking age.
• Follow Aatmos' standard for Cost Per Pour to ensure highest profitability.

• Use hotel software systems as per Aatmos Standard Operating Procedures.
• Have a thorough knowledge of all menu items
• Convert and upsell walk in guests by informing guests of the restaurant's offerings.
• Follow telephone etiquette procedures.
• Ensure food is cooked, prepared and plated to Aatmos' standards.
• Ensure drinks are mixed and prepared to the guest's satisfaction
• Sanitize work areas including countertop, tables, chairs and kitchen equipment.
• Prepare bar equipment to be ready to use for the next shift.
• Clean glassware, utensils, and bar equipment.
• Dispose of all empty cans and glass bottles in the appropriate containers.
• Conduct inventory of food & beverages per Aatmos standards
• Handle customer service issues and liability related issues that can arise with intoxicated guests by cutting off alcohol service, asking customers to leave premises during altercation, or arrange transportation for guests.
• Perform other duties as needed
  Optimum Attributes:

• Excellent customer service and organizational skills
• Performs job in a professional manner in front of guests and associates by maintaining a positive attitude, staying calm, being diplomatic and responding promptly to guest inquiries or complaints
• Maintains composure and objectivity under pressure
• Strong time management skills and ability to multi-task
• Effective communication skills
• Good listener with attention to detail
• Team player with a pleasing personality
• Reliable, responsible and dependable
• Well-groomed and professional appearance
• Flexible schedule and willing to work on holidays if required

• Health Insurance
• Discounted Vision and Dental Insurance
• Discounted Hotel Rooms
• Paid Time off / Vacation Pay
• Sick Pay
• Daily Pay with ZayZoon

• High School diploma or equivalent preferred but not required
• 1 year of bartending experience is preferred but not required
• 18 years of age or older
• Ability to lift 25 pounds
• Ability to stand for long periods of time
• Must have TN ABC license

Job Description

Hotel Housekeepers and Guest Room Attendants

Starts at $15.00/hr

The Burks Companies, Inc. (TBC) is looking to hire full time Guest Room Attendants / Housekeepers . Are you an energetic, get-it-done person who is looking for full-time work ? Do you want to work with a team that treats each other with dignity & respect and coaches each other? This position's starting pay is $15.00/hour , depending on experience.

TBC offers a very comprehensive housekeeping training program. We also offer medical, dental, vision, life insurance, direct deposit as well as holiday and vacation pay . Our team is a very diverse group of employees and we have a strong track record of promoting from within ! If this sounds like the right opportunity for you, apply today!

SCHEDULE AVAILABLE:

8:00am - 4pm but actual schedule may vary at times.

ABOUT THE BURKS COMPANIES, INC. (TBC)

Our clients reside in very high-profile facilities, which rely on making the best first impression to their guests and visitors, requiring the highest standards of cleanliness and appearance. We achieve these standards for our clients by retaining an awesome team.

A DAY IN THE LIFE OF A GUEST ROOM ATTENDANT

• As a Guest Room Attendant you are the frontline and are a key component in delivery positive experiences to our clients' guests. As such, when you arrive for your shift, you are energized and ready to get to work. Being proud of the uniform you wear and equipped with the best training, tools and supplies; you are ready to go! This enables you to work efficiently and with a minimum of physical effort - our team members are known for offering friendly, engaging service to all, exceeding guest and client expectations.
• Responsible for reporting room discrepancies and maintenance problems to the supervisor.
• Replace room amenities, literature and other items as directed by supervisor and prescribed by brand standards.

QUALIFICATIONS FOR A GUEST ROOM ATTENDANT

• 21 years old or older
• Ability to occasionally lift items weighing up to 50 lbs. and perform general cleaning tasks including bending, kneeling, reaching, and being on your feet for an entire shift
• Customer service skills

Previous commercial cleaning or hospitality experience would be a plus! Are you fast, efficient, self-motivated, and eager to do a good job? Do you have a positive, can-do attitude? Are you the kind of person who prefers to be on your feet moving around? Are you honest and respectful of people's privacy and property? If so, then you might just be perfect for this Guest Room Attendant position!

Job Duties:

• Customer Service: Responds promptly to customer needs, requests for service and assistance. Respond to special requests from guests.
• Safety and Security: Observes safety and security procedures; reports potentially unsafe conditions; uses chemicals and equipment properly. Wears gloves while cleaning guest rooms. Responsible for any assigned keys and for following key control policies.
• Dependability: Is consistently at work and on time. Arrives at scheduled meetings and appointments on time. Is able to meet the demands of the industry with regard to working holidays and weekends.

Education & Experience:

• High School diploma or equivalent is preferred. Six months previous housekeeping experience is a plus

READY TO JOIN OUR AWESOME COMMERCIAL CLEANING TEAM?

Please fill out our initial 3-minute, mobile-friendly application . We look forward to meeting you!

THIS COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER

Job Description

Hotel Housekeepers and Guest Room Attendants

Starts at $15.00/hr

The Burks Companies, Inc. (TBC) is looking to hire full time Guest Room Attendants / Housekeepers . Are you an energetic, get-it-done person who is looking for full-time work ? Do you want to work with a team that treats each other with dignity & respect and coaches each other? This position's starting pay is $15.00/hour , depending on experience.

TBC offers a very comprehensive housekeeping training program. We also offer medical, dental, vision, life insurance, direct deposit as well as holiday and vacation pay . Our team is a very diverse group of employees and we have a strong track record of promoting from within ! If this sounds like the right opportunity for you, apply today!

SCHEDULE AVAILABLE:

8:00am - 4pm but actual schedule may vary at times.

ABOUT THE BURKS COMPANIES, INC. (TBC)

Our clients reside in very high-profile facilities, which rely on making the best first impression to their guests and visitors, requiring the highest standards of cleanliness and appearance. We achieve these standards for our clients by retaining an awesome team.

A DAY IN THE LIFE OF A GUEST ROOM ATTENDANT

• As a Guest Room Attendant you are the frontline and are a key component in delivery positive experiences to our clients' guests. As such, when you arrive for your shift, you are energized and ready to get to work. Being proud of the uniform you wear and equipped with the best training, tools and supplies; you are ready to go! This enables you to work efficiently and with a minimum of physical effort - our team members are known for offering friendly, engaging service to all, exceeding guest and client expectations.
• Responsible for reporting room discrepancies and maintenance problems to the supervisor.
• Replace room amenities, literature and other items as directed by supervisor and prescribed by brand standards.

QUALIFICATIONS FOR A GUEST ROOM ATTENDANT

• 21 years old or older
• Ability to occasionally lift items weighing up to 50 lbs. and perform general cleaning tasks including bending, kneeling, reaching, and being on your feet for an entire shift
• Customer service skills

Previous commercial cleaning or hospitality experience would be a plus! Are you fast, efficient, self-motivated, and eager to do a good job? Do you have a positive, can-do attitude? Are you the kind of person who prefers to be on your feet moving around? Are you honest and respectful of people's privacy and property? If so, then you might just be perfect for this Guest Room Attendant position!

Job Duties:

• Customer Service: Responds promptly to customer needs, requests for service and assistance. Respond to special requests from guests.
• Safety and Security: Observes safety and security procedures; reports potentially unsafe conditions; uses chemicals and equipment properly. Wears gloves while cleaning guest rooms. Responsible for any assigned keys and for following key control policies.
• Dependability: Is consistently at work and on time. Arrives at scheduled meetings and appointments on time. Is able to meet the demands of the industry with regard to working holidays and weekends.

Education & Experience:

• High School diploma or equivalent is preferred. Six months previous housekeeping experience is a plus

READY TO JOIN OUR AWESOME COMMERCIAL CLEANING TEAM?

Please fill out our initial 3-minute, mobile-friendly application . We look forward to meeting you!

THIS COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER

Optimize and maximize Guest and Associate experience. Responsible for the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, and ensure quality. Effectively manage and motivate associates to ensure achiev Service Manager, Guest Service, Hotel, Manager, Guest, Leadership, Restaurant, Retail

• Optimize and maximize Guest and Associate experience.
• Responsible for the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, and ensure quality.
• Effectively manage and motivate associates to ensure achievement of overall financial results, guest and associate satisfaction.
• Champion of the hotel's internal and external communications and record keeping.

• Revenue
  • Aggressively pursue revenue goals, effectively utilize yield management and revenue maximization tools, and prepare and manage the annual budget.
• Profit
  • Effectively manage and control all operational expenses including labor, overtime, supplies etc., enforce Mission's procurement guidelines, and seek and implement cost saving strategies.
• Quality
  • Guest Service: Ensure that the hotel meets/exceeds Mission and Brand standards for guest satisfaction.
  • Training: Analyze service and quality issues, identify training needs, ensure implementation of training programs to optimize results, and adhere to Mission's training guidelines and policies.
• Sales & Marketing
  • Provide leadership support and direction to the sales team, take an active role in the preparation and implementation of the hotel's annual Marketing plan, make sales calls to Key accounts, and capitalize on all revenue opportunities.
• Community Involvement
  • Ensure good standing in the community by developing and maintaining relationships with the Chamber of Commerce, the Convention and Visitors Bureau, other hotels, local schools, local government and other community and civic organizations.
• Leadership
  • Leading: Motivate, coach and train team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition.
  • Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Mission's Standard Operating Procedures.

• College or higher-level education
• 3 years Hotel operations experience with a minimum of 2 years at the management level.
• Must be strong leader, self-motivator, team builder and willing to work 50+ hours per week (minimum 5 days per week).