16 Hotel Staff jobs in Niagara Falls

Job Description

We're on the lookout for a director of sales committed to helping our busy hotel meet its sales goals. You will be responsible for designing our sales strategy and revenue targets, training and evaluating our sales personnel, and ensuring that we generate new and recurring business through various areas of revenue. Our ideal applicant is a leader, innovator, and hard worker with 5+ years of sales experience. If you are looking to drive revenue for a top-notch hotel, apply today!Compensation:

$50,000 - $59,000

• Analyze market data and use it to develop methods for meeting financial targets, designing marketing plan deliverables, and developing an annual sales forecast
• Generate new revenue by using a targeted outbound sales strategy that includes personal calls in your network, phone solicitation to local professionals, travel agencies, and other groups or corporations
• Implement a strategic plan that aligns with revenue management and hotel objectives to assist the sales staff in meeting and exceeding room booking goals
• Formulate sales strategies that sustain high levels of occupancy and profitability in collaboration with department managers and their goals
• Organize meetings with department heads, report on sales activity for the previous and upcoming weeks, and produce a monthly expense report for all hotel sales-related expenses

• 5+ years of experience in sales, preferably in the hospitality field, is required
• Excellent leadership skills, analytical skills, and communication skills
• Demonstrates a proven track record of success in sales through lead-generation and closing
• Previous hospitality industry experience preferred but not required
• High school diploma or equivalent (GED) and a bachelor’s degree in a relevant field required

Newly opened as of July 03, 2025, we ensure we deliver an excellent experience to every guest.

Job Description

Our property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today!Compensation:

$16.50 - $17.50 hourly

• Provide exceptional service to all hotel guests during their stay
• Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
• Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
• Perform additional bookkeeping, administrative, and accounting procedures as required
• Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required

• Outstanding communication skills and excellent customer service skills are required
• High school diploma or equivalent required; some college preferred
• Flexible overnight hours are required
• Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
• Must be computer proficient; experience with accounting or reservation software is a bonus

Newly opened as of July 03, 2025, we ensure we deliver an excellent experience to every guest.

Job Description

Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to make our guests' dining experience memorable. As our breakfast attendant, you will set up the buffet daily, ensuring that fruits, bread, cereals, and bakery items are well-stocked, and break down the buffet after service.

The breakfast attendant will also refill coffee and beverages as needed or when asked and remove dirty dishes and utensils. Candidates should be enthusiastic about customer service. Experience working in the food service industry is a plus. Apply now if you love working with people and offering a fantastic guest experience!

$16 - $17 hourly

• Remove plates and dishes from tables throughout the breakfast service using appropriate techniques for removing plates, glasses, and silverware promptly
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
• Make sure that the breakfast buffet is fully set up each morning and that fresh items are always offered throughout service hours
• Take orders, and deliver food and drinks to guests while they are in the dining area
• Wipe down service lines, beverage dispensers, and other equipment according to health and safety regulations

• We prefer some experience working in the food service industry
• Candidates must have completed high school or received similar certification (GED)
• Excellent communication and interpersonal skills for working with guests and other team members
• Must have a strong focus on putting the guest first with exceptional customer service experience
• Possesses strong organizational and time management skills

Newly opened as of July 03, 2025, we ensure we deliver an excellent experience to every guest.

Job Description

Courtyard by Marriott- Buffalo Downtown/Canalside,One Canalside, 125 Main Street, Buffalo, NY 14203

We are looking for a General Manager to join our Team! The Courtyard by Marriott Buffalo Downtown/Canalside is committed to providing a clean and safe environment for everyone who steps through our doors. Conveniently in the heart of Canalside, you’ll be steps from the Buffalo Metro Rail, KeyBank Center, and Explore & More Children’s Museum. Buffalo’s hottest premier waterfront entrainment venue, Buffalo River Works, is also 1 mile down the road. Our hotel has 102 sophisticated rooms that were recently renovated. The focal point of our lobby is the Bistro Restaurant and Bar serving breakfast, dinner, and Starbucks coffee. The Courtyard by Marriott is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

Buffalo Lodging Associates (BLA) is a growing hotel management company - come join us!

We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:

• Weekly pay
• Paid vacation, sick days and holidays
• Medical, dental, vision insurance
• 401K Retirement plan with company match
• Travel discounts on our branded properties
• Career growth opportunities

Role: The primary role of the General Manager is to provide leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.

Responsibilities & Duties:

• Development and execution of operational plans for the hotel, ensuring revenue and guest satisfaction targets are achieved, forecasting financial plans and preparing the annual hotel budget
• Leading all associates to achieve BLA’s service and satisfaction targets through positive guest experiences
• Ensuring proper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of the house and exterior following the processes established by BLA.
• Managing loss prevention and risk management policies, safety standards and claims reporting
• Empathizing and engaging with associates to continually improve hotel culture and embrace BLA core values; Excellence, Passion, Integrity, Inclusive
• Manage direct reports by ensuring employment practices are followed, such as recommendations on employment decisions, corrective action, supporting performance management;
• Take part as a leader in the community and maintain a positive image for the property and BLA;
• Daily involvement in the Sales and Revenue Management function. Supporting sales and revenue through outstanding guest service to each guest and group
• Any and all other work as required to complete the primary role of the position.

Qualifications & Requirements:

• Two (2) and more years’ experience as a General Manager of a hotel with Branded property experience.
• Extensive experience with rooms and F&B.
• Working knowledge of hotel operations – including marketing plans, security and safety programs, personnel and labor relations, budget forecasting, quality assurance programs, maintenance repairs, long range planning.
• Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
• Expertise in standard hotel management systems.
• Hands-on leadership – our General Managers work directly with all their associates.

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

$78-90k