76 Hotel Staff jobs in Ruskin
Guest Services Manager - Boutique Hotel
Posted 6 days ago
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Job Description
Responsibilities:
- Oversee daily operations of the front desk, concierge, and bell staff.
- Ensure exceptional guest service and a positive experience for all visitors.
- Manage guest check-in and check-out processes efficiently and courteously.
- Respond to and resolve guest inquiries, requests, and complaints promptly and professionally.
- Train, mentor, and supervise front-of-house staff, fostering a team-oriented environment.
- Develop and implement service standards and operational procedures.
- Collaborate with other hotel departments to ensure seamless guest satisfaction.
- Monitor and manage guest service metrics and identify areas for improvement.
- Handle cash, credit card transactions, and maintain accurate records.
- Empower staff to anticipate guest needs and provide personalized service.
- Manage reservations and room assignments to optimize occupancy and revenue.
- Maintain a high level of product knowledge and hotel services.
- Minimum of 4 years of experience in hotel front office operations or guest services management.
- Proven leadership and team management skills in a hospitality setting.
- In-depth knowledge of hotel operations, guest relations, and service standards.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience with hotel property management systems (PMS) is essential.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Strong organizational skills and attention to detail.
- A passion for delivering outstanding customer service.
- Associate's or Bachelor's degree in Hospitality Management or a related field is preferred.
Hotel Night Auditor

Posted 1 day ago
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Job Description
Tampa Embassy Suites
3705 Spectrum Blvd
Tampa, FL 33612
Full time
Compensation Range : $16.00 - $16.40 Hourly
_Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors._
**What's in it for you?**
The **Atrium SPIRIT** is a belief in the power of **_Service_** _,_ **_Perseverance_** _,_ **_Inclusion_** _,_ **_Respect_** _,_ **_Innovation_** , and **_Teamwork_** to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.
+ **Career Growth & Learning** - 40% of our management hires are internal promotions!
+ **Invest in Your Future** - 401(k) plan with company match.
+ **Comprehensive Health Coverag** **e** - Medical, dental, and vision insurance options.
+ **Paid Time Off & Vacation** - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
+ **Perks That Fit Your Life** - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
+ **Purpose & Impact** - Make a difference through Atrium's community service and volunteer programs.
**Job Description**
**What You Will Do**
+ Work the overnight shift (11 PM - 7 AM) as the go-to team member for guest needs, questions, and check-ins.
+ Balance the books nightly-post revenues, reconcile ledgers, and make sure every penny has a home.
+ Handle guest requests and complaints calmly and professionally (even at 3 AM).
+ Manage reports, paperwork, and financial summaries like a night owl with a calculator.
+ Keep things secure and confidential-you're the trusted closer of the day's business.
**What We Are Looking For**
+ Front office experience (6+ months) - You've been behind the desk before and know how to keep things running solo.
+ Basic accounting knowledge - Posting revenues and balancing reports doesn't scare you (you might even enjoy it).
+ High school diploma or equivalent - Strong communication and math skills help you succeed in this key role.
+ Tech savvy with Excel and property systems - You're not just good with guests-you're good with spreadsheets too.
+ Able to work overnight shifts reliably - This role is for true night owls who like quiet lobbies and clean ledgers.
**Why Atrium:**
Hear it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.
___
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:
**Service**
We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.
**Perseverance**
We will be better today than we were yesterday.
**Inclusion**
We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.
**Respect**
We treat others the way we would like to be treated.
**Innovation**
We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.
**Teamwork**
Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.
In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.
**Come grow with us!**
Hotel Operations Manager
Posted 3 days ago
Job Viewed
Job Description
Responsibilities:
- Manage and coordinate all hotel operations, ensuring smooth and efficient functioning of all departments.
- Supervise and train department heads and staff to ensure adherence to service standards and operational procedures.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Monitor and manage departmental budgets, controlling costs and maximizing revenue opportunities.
- Ensure compliance with health, safety, and sanitation regulations.
- Conduct regular inspections of the hotel premises to ensure cleanliness, maintenance, and presentation standards are met.
- Oversee staffing levels, scheduling, and employee performance management within operational departments.
- Respond to and resolve guest complaints and issues promptly and professionally.
- Collaborate with the General Manager and other management team members on strategic planning and business development.
- Implement and maintain quality control measures across all service areas.
- Foster a positive and motivating work environment for all hotel staff.
- Manage inventory and procurement of supplies for operational needs.
- Stay informed about industry trends and competitor activities.
- Lead operational initiatives to improve efficiency and guest experience.
- Prepare operational reports for senior management.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 5+ years of progressive experience in hotel operations management, with at least 2 years in a managerial or supervisory role.
- Proven track record of successfully managing hotel departments and driving operational efficiency.
- Strong understanding of hospitality industry best practices, standards, and regulations.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software and systems (e.g., Property Management Systems - PMS).
- Strong financial acumen, including budgeting, cost control, and revenue management.
- Ability to effectively resolve conflicts and handle challenging guest situations.
- Demonstrated ability to lead and motivate a diverse team.
- Excellent organizational and problem-solving skills.
- Flexibility to work varying shifts, including evenings, weekends, and holidays, as required by the operational needs of a hotel.
- A passion for delivering exceptional guest service.
Hotel Operations Manager
Posted 4 days ago
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Job Description
Hotel General Manager
Posted 7 days ago
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Job Description
Hotel General Manager
Posted 7 days ago
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Job Description
Executive Hotel Manager
Posted 7 days ago
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Job Description
Responsibilities:
- Oversee and direct all hotel operations, ensuring guest satisfaction and service excellence.
- Develop and implement strategies to maximize revenue and profitability.
- Manage departmental budgets, controlling expenses and optimizing resource allocation.
- Lead, motivate, and develop a team of managers and staff to achieve departmental goals.
- Ensure compliance with all local, state, and federal regulations, including health and safety standards.
- Maintain high standards of cleanliness, maintenance, and presentation throughout the property.
- Handle guest inquiries and complaints with professionalism and efficiency.
- Collaborate with sales and marketing teams to drive business growth.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Stay abreast of industry trends and best practices to enhance hotel performance.
Qualifications:
- Minimum of 5 years of progressive management experience in the hospitality industry.
- Proven ability to manage diverse teams and drive operational efficiency.
- Strong financial acumen and budget management skills.
- Excellent communication, interpersonal, and leadership abilities.
- Proficiency in property management systems and relevant software.
- Bachelor's degree in Hospitality Management or a related field is preferred.
- Ability to work effectively in a fast-paced, demanding environment.
- Passion for service excellence and guest satisfaction.
- Demonstrated success in increasing revenue and controlling costs.
- Flexibility to adapt to a hybrid work model.
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Hotel Operations Manager
Posted 7 days ago
Job Viewed
Job Description
Key Responsibilities:
- Oversee and manage all hotel operations, ensuring seamless service delivery.
- Lead and motivate department managers and their teams to achieve high performance.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Monitor departmental budgets and implement cost-control measures to ensure profitability.
- Ensure compliance with all health, safety, and hygiene regulations.
- Manage guest relations, addressing and resolving complaints in a timely and professional manner.
- Collaborate with department heads to set goals and monitor performance against key metrics.
- Implement and uphold hotel brand standards and service protocols.
- Recruit, train, and develop hotel staff to foster a high-performance culture.
- Conduct regular inspections of hotel facilities to ensure quality and maintenance standards are met.
- Work closely with the General Manager and Sales & Marketing teams to drive revenue.
- Analyze operational data to identify areas for improvement and implement necessary changes.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel operations management.
- Proven track record of successful operational leadership in a hotel environment.
- In-depth knowledge of Front Office, Housekeeping, F&B, and other hotel departments.
- Excellent leadership, communication, and interpersonal skills.
- Strong financial acumen and experience managing budgets.
- Proficiency in hotel management software (PMS) and MS Office Suite.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong problem-solving and decision-making skills.
- Passion for guest service and operational excellence.
- Must be based in or willing to relocate to Tampa, Florida, US .
Hotel Operations Manager
Posted 7 days ago
Job Viewed
Job Description
Key Responsibilities:
- Oversee all daily hotel operations, ensuring seamless service delivery across all departments.
- Manage and motivate a diverse team of hotel staff, fostering a positive and productive work environment.
- Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
- Monitor departmental performance, identify areas for improvement, and implement corrective actions.
- Ensure adherence to all health, safety, and sanitation standards.
- Manage the hotel's budget, controlling costs and maximizing revenue opportunities.
- Handle guest inquiries, complaints, and feedback, resolving issues promptly and effectively.
- Conduct regular staff training sessions to maintain service quality and professional development.
- Coordinate with other departments, such as sales and marketing, to achieve overall business objectives.
- Oversee inventory management for supplies and amenities.
- Conduct regular property inspections to ensure the hotel is well-maintained and meets brand standards.
- Prepare operational reports for senior management.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent experience.
- Minimum of 5 years of experience in hotel operations management.
- Proven leadership and team management skills.
- In-depth knowledge of hotel operations, including front desk, housekeeping, F&B, and maintenance.
- Strong understanding of budgeting, financial management, and P&L statements.
- Excellent communication, interpersonal, and customer service skills.
- Ability to remain calm and effective under pressure.
- Proficiency in property management systems (PMS) and other relevant software.
- A passion for delivering exceptional guest experiences.
- Knowledge of local regulations and industry best practices.
- Flexibility to work varied shifts, including weekends and holidays, as required by hotel operations.
This non-remote position is based at our premier property in Jacksonville, Florida, US . If you are a seasoned hospitality professional ready to lead and inspire, we invite you to apply.
Executive Hotel Manager
Posted 7 days ago
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Job Description
Key responsibilities include developing and implementing strategic business plans, managing budgets, controlling costs, and identifying opportunities for revenue growth. You will lead, motivate, and develop a high-performing team, fostering a culture of exceptional service and continuous improvement. This role involves extensive guest interaction, addressing concerns, and ensuring all guest experiences are positive and memorable. You will also be responsible for maintaining compliance with all health, safety, and legal regulations.
The ideal candidate will possess strong financial acumen, excellent interpersonal and communication skills, and a comprehensive understanding of hotel operations and industry best practices. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. A minimum of 5-7 years of progressive management experience in a hotel setting is required. The ability to adapt to a hybrid work environment, balancing on-site presence with potential remote strategic planning, is essential. This is an exciting opportunity to make a significant impact on a renowned hotel property. Join us in delivering unparalleled hospitality experiences.
Responsibilities include:
- Overseeing all hotel departments and staff
- Developing and implementing strategic initiatives to improve service and profitability
- Managing budgets, forecasting, and financial reporting
- Ensuring exceptional guest satisfaction and resolving issues promptly
- Recruiting, training, and mentoring hotel staff
- Maintaining operational efficiency and compliance with standards
- Collaborating with corporate teams on marketing and sales strategies
- Leading by example with a strong work ethic and commitment to excellence