11,563 Hotel Support jobs in the United States

Work for a winning team that now offers Day One Benefits, Daily Pay and unmatched perks! Don't miss out on this fantastic opportunity to work with a successful and growing company. As a Front Desk Clerk at MountainLoft Resort, you'll be the welcoming face that helps guests and owners create unforgettable vacation memories. From check-in to check-out, you'll deliver warm, professional service and assist with guest needsensuring every stay is exceptional.

If you thrive in a fast-paced environment, love helping people, and take pride in delivering top-tier hospitality, we'd love to meet you!

Here's why you will love it here: Day 1 Benefit Eligibility Positive Team Environment A people first culture Encouraging Leadership Recognition Programs and Rewards Discounted hotel rates worldwide! 401(k) program with company match. Paid Time off and Paid Sick Days Employee stock purchase program Tuition reimbursement programs Numerous learning and advancement opportunities And more!

What will I be doing?

As a Front Desk Clerk, you'll play a key role in delivering exceptional guest experiences. Your day-to-day responsibilities will include:

• Welcoming guests and owners with a warm, friendly demeanor upon arrival
• Handling check-ins and check-outs efficiently and professionally
• Generating folios and processing payments accurately
• Handling housekeeping and maintenance requests, and coordinating with the appropriate departments
• Preparing and restocking the front desk with essential supplies, including arrival packets and local area information
• Answering phone calls and advising them to the right team members
• Supporting your team by taking on additional tasks as assigned by your supervisor

Schedule Details: Full Time; 2:30pm to 11:00pm, including weekends and holidays.

What are we looking for?

Strong proficiency in Englishboth written and verbal communication

Solid understanding of Microsoft Office 365 (Outlook, Word, Excel, etc.)

Excellent multitasking and organizational skills, with the ability to prioritize tasks to meet team goals

At least 6 months of customer service experience, preferably in a hospitality or guest-facing role

Flexible availability, including weekends and holidays

Preferred, but not required:

Experience as a Front Desk/Guest Services Agent.

Experience handling credit card transactions.

Background in Resort Hospitality or related industries.

There's something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about crafting memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations!

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

The Harrison Group is a 3rd generation family business that has been owned and operated in Ocean City, Maryland, since 1951. The Harrison Group operates over fifteen hotels and seven restaurants from Ocean City, Maryland, Virginia Beach, Corolla, North Carolina, and Jacksonville Beach, Florida. The Harrison Group portfolio is constantly evolving. Yearly renovations take place at all of our properties to enhance and refresh the experience for our guests. Great effort is taken to continually improve our locations, enrich our guest experience, and perfect our hospitality. Beyond our current location, the Harrison Group is always looking to the horizon for new opportunities to expand and transform other markets. Join us on our exciting journey as we continue to evolve and grow.

Harrison Group is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to grow as a company while serving customers throughout our communities. Black, Indigenous and People of Color, women, LGBTQIA+, and persons with disabilities are encouraged to apply.

Situated along a breathtaking stretch of the Virginia Beach Boardwalk, Holiday Inn & Suites Virginia Beach - North Beach isn't just a favorite destination for families, friends, and business travelers-it's also an incredible place to build your career in hospitality.

We are a 238-room oceanfront resort offering private balconies, three on-site restaurants, a complimentary movie theater, and kid-friendly attractions like Splash Kamp and lagoon-style pools. Our team helps create memorable experiences for vacationers and event guests from around the world-and we're proud of the warm, welcoming atmosphere we foster not just for our guests, but for each other.

Front Desk Manager - Guest Services Responsibilities:

• Directs and coordinates various services related to operations as required.
• Provides department managers with a summary of activities during shift
• Ensures proper customer relations and safeguards the hotel's interests by resolving and taking appropriate actions on all customer complaints and/or problems.
• Represents hotel in professional contact with the general public.
• Adheres to, monitors, and enforces compliance with all hotel and company policies, procedures, and standards; provides clear direction in advising and instructing staff in details of work.
• Performs administrative duties, including but not limited to: reading, analyzing, and compiling reports; communicating verbally and in writing with internal customers, external customers, vendors, and corporate staff; and registering, assigning rooms to, and checking out guests.
• Provides accounting reports and all related documentation materials as assigned, including reviewing daily accounts and reconciling/justifying all transactions for the day.
• Reviews all postings for accuracy and appropriateness, reporting and/or correcting all discrepancies and errors as needed.
• Ensures the proper posting of all hotel room-related revenue and taxes (all postings of room and tax) and verifies that all incidental charges have been applied.
• When covering on the overnight: assume responsibility for supervision in the absence of department heads; work closely with hotel security to ensure the safety of employees, guests, and physical plant; oversees any emergency operations; perform various overnight accounting functions; prepare the front office for the next day,
• Ensures the highest standards of guest relations, satisfaction, and contact.
• Performs any other duties and responsibilities as assigned.

• High School diploma or equivalent
• Minimum two years hotel front desk experience
• Must be proficient in Microsoft Word, PowerPoint, and Excel.
• Overnight possible flexibility is required
• Meticulous attention to detail
• Demonstrated ability to supervise a staff
• Exceptional collaboration, guest relations, and communication skills
• Reading, writing, and oral proficiency in the English language

• 401k
• Paid time off
• Health, life, and dental insurance
• Bonus opportunities

Job Description

Benefits:

• Employee discounts
• Flexible schedule

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

• Medical, Dental, and Vision options for full-time employees
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
• Regular opportunities for bonuses
• $250 referral bonus for you and a referred associate
• DailyPay: access to your already earned wages before payday
• Opportunities for upward mobility and growth within the company

• Medical, Dental and Vision Insurance.
• 100% Employer Paid Life Insurance.
• Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance.
• Retirement Savings: 401K with Employer Contribution.
• Employee Perks: Employee Referral Program, hotel discounts, and more!
• Work-Life Balance: Paid Time Off (PTO).
• Competitive salary and performance-based bonuses.
• Career growth opportunities within the Maya Hotels family.
• A supportive and friendly work environment.
• The chance to work with ten well-respected hotel brands.

• Greeting guests warmly upon arrival and provide a professional and friendly check-in/check-out experience.
• Assist guests with inquiries, requests, and provide information about hotel facilities, amenities, and local attractions.
• Handle guest complaints and resolve issues promptly to ensure guest satisfaction.

• Manage hotel reservations, ensuring accuracy in the booking process.
• Process online and phone reservations, verify guest details, and assign rooms based on preferences.
• Stay informed on room availability, rates, and special promotions to provide accurate information to guests.
• Work closely with housekeeping and other hotel departments to ensure seamless guest experiences.

• Keep the front desk area clean, organized, and stocked with necessary supplies.
• Handle cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift.
• Complete daily reports on occupancy, revenue, and guest requests, and communicate relevant information to hotel management.
• Answer phone calls promptly and professionally, redirecting calls or taking messages as needed.

• Follow hotel security protocols, including verifying guest identification, maintaining guest privacy, and securing guest information.
• Monitor the lobby area to ensure a safe and welcoming environment for guests and employees.
• Respond to emergency situations such as medical incidents or fire alarms by following established procedures.

• Work closely with housekeeping, maintenance, and other hotel departments to ensure guest requests are fulfilled promptly.
• Communicate effectively with team members to share information and resolve issues.
• Participate in training programs and meetings to enhance job knowledge and skills.

• Education: High school diploma or equivalent; additional education in hospitality is a plus.
• Experience: Previous experience in customer service, hospitality, or hotel front desk operations preferred.
• Communication Skills: Strong interpersonal and verbal communication skills to engage with guests in a professional manner.
• Problem-Solving & Conflict Resolution: Ability to think quickly and resolve guest issues efficiently.
• Attention to Detail & Multitasking: Ability to work accurately and efficiently in a fast-paced environment.
• Technical Skills: Proficiency in computer systems, hotel reservation software, and basic accounting principles.
• Cash Handling Experience: Familiarity with handling payments, processing transactions, and balancing a cash drawer.
• Flexibility: Ability to work various shifts, including evenings, weekends, and holidays.

• Ability to stand for extended periods of time.
• Frequent use of hands for typing, writing, bending, reaching and handling office equipment or guest luggage.
• Ability lifting items up to 25lbs as needed.