7,950 Hotel Trainee jobs in the United States
Hotel Revenue Management Director
98101 Seattle, Washington
$90000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a distinguished hospitality group, is seeking a highly analytical and strategic Hotel Revenue Management Director to lead their efforts in Seattle, Washington, US . This senior-level position is responsible for maximizing room revenue and total revenue across multiple properties by implementing effective pricing, inventory management, and distribution strategies. The Director will conduct market analysis, forecast demand, and identify opportunities to optimize profitability and market share. Key responsibilities include developing and executing comprehensive revenue management plans, collaborating closely with sales, marketing, and operations teams to align strategies, and providing insightful reports and recommendations to senior leadership. You will oversee the application of revenue management systems and tools, ensuring data accuracy and effective utilization. The ideal candidate possesses a strong understanding of the competitive landscape, customer behavior, and the intricacies of the hotel industry. Qualifications include a Bachelor's degree in Business Administration, Hospitality Management, Economics, or a related field, with a minimum of 6 years of progressive experience in revenue management, preferably within a multi-property or luxury hotel environment. Proven expertise in demand forecasting, pricing strategies, and channel management is essential. Excellent analytical, quantitative, and communication skills are required to effectively present complex data and drive strategic decisions. This role offers a dynamic hybrid work arrangement, allowing for a blend of on-site collaboration in Seattle, Washington, US and remote work, providing flexibility while ensuring essential on-site presence for team meetings and property evaluations. If you are a data-driven professional passionate about optimizing hotel performance, this is an exciting opportunity to contribute to a leading organization.
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0
Hotel Manager - Hotel Daphne
77007 Houston, Texas
Hyatt
Posted 12 days ago
Job Viewed
Job Description
**Description:**
**Hotel Daphne is looking for a dedicated Hotel Manager to join our pre-opening team! Hotel Daphne is a new 49-room property located in the heart of the Heights neighborhood. The hotel will feature an all-day restaurant, lobby bar, and intimate event space.**
**Who You Are**
As our ideal candidate, you understand the power and purpose of our culture of care. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.
**The Role**
Reporting to the Regional/Area General Manager, theHotel Manager will oversee the daily operation of the hotel, providing leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. They will be responsible for the effective operational management of the hotel to ensure it achieves and exceeds its financial goals and guest satisfaction targets, while keeping a high-level employee engagement and community involvement.
**Qualifications:**
**Responsibilities will include** :
+ Work in conjunction with the Area General Manager to actively manage all property issues.
+ Lead all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, responding to guest inquiries and resolving concerns and hotel-wide meeting participation and facilitation
+ Direct and oversee large projects such as renovations, contract changes, infrastructure upgrades, capital projects and brand updates.
+ Development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals.
+ Provide effective leadership to the hotel management team and team members to ensure revenue targets are met and exceeded, while ensuring guest satisfaction remains a top priority
+ Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action
+ Respond to audits that are completed by the company to ensure continual improvement is achieved.
+ Plan, direct and coordinate the service and delivery of all operational departments to meet and exceed guest expectations
+ Monitor and lead the team in new strategies and approaches to customer service and guest satisfaction.
+ Comply and exceed hotel and Hyatt standards.
+ Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
+ Encourage communication and collaboration across and between departments
+ Seek and respond to Guest feedback to achieve positive outcomes and high levels of customer satisfaction
+ Hold regular briefings and communication meetings with the management team.
+ Maintain and grow relationships with other area hotels and community leaders
+ Promote positivity and passion for hospitality through the hotel
**Qualifications - External**
**Qualifications**
**Experience Required**
+ Current Hotel Manager with minimum 5 years of luxury experience is required.
+ Ability to quickly adjust with demands of varying business levels.
+ Steadfast culture of building and mentoring skills.
+ Hotel opening experience is a plus.
+ Strong client/guest relationship builder.
+ Excellent interpersonal skills with the ability to establish and maintain positive relationships with: Ownership; Corporate; colleagues, clients and vendors.
+ Demonstrated leadership, organizational, and interpersonal skills.
+ Bottom-line oriented with a focus on quality guest service and team building.
+ Creative and innovative mindset and strong service culture.
+ Proven ability to effectively lead in a workforce, fostering positive employee relations and maintaining a thriving workplace environment.
+ Strong educational background with professional qualifications and a continuous learning mindset.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
**We Welcome You**
Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
**Primary Location:** US-TX-Houston
**Organization:** Hotel Daphne
**Pay Basis:** Yearly
**Job Level:** Full-time
**Job:** Administrative
**Req ID:** HOU003109
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
**Hotel Daphne is looking for a dedicated Hotel Manager to join our pre-opening team! Hotel Daphne is a new 49-room property located in the heart of the Heights neighborhood. The hotel will feature an all-day restaurant, lobby bar, and intimate event space.**
**Who You Are**
As our ideal candidate, you understand the power and purpose of our culture of care. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.
**The Role**
Reporting to the Regional/Area General Manager, theHotel Manager will oversee the daily operation of the hotel, providing leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. They will be responsible for the effective operational management of the hotel to ensure it achieves and exceeds its financial goals and guest satisfaction targets, while keeping a high-level employee engagement and community involvement.
**Qualifications:**
**Responsibilities will include** :
+ Work in conjunction with the Area General Manager to actively manage all property issues.
+ Lead all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, responding to guest inquiries and resolving concerns and hotel-wide meeting participation and facilitation
+ Direct and oversee large projects such as renovations, contract changes, infrastructure upgrades, capital projects and brand updates.
+ Development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals.
+ Provide effective leadership to the hotel management team and team members to ensure revenue targets are met and exceeded, while ensuring guest satisfaction remains a top priority
+ Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action
+ Respond to audits that are completed by the company to ensure continual improvement is achieved.
+ Plan, direct and coordinate the service and delivery of all operational departments to meet and exceed guest expectations
+ Monitor and lead the team in new strategies and approaches to customer service and guest satisfaction.
+ Comply and exceed hotel and Hyatt standards.
+ Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
+ Encourage communication and collaboration across and between departments
+ Seek and respond to Guest feedback to achieve positive outcomes and high levels of customer satisfaction
+ Hold regular briefings and communication meetings with the management team.
+ Maintain and grow relationships with other area hotels and community leaders
+ Promote positivity and passion for hospitality through the hotel
**Qualifications - External**
**Qualifications**
**Experience Required**
+ Current Hotel Manager with minimum 5 years of luxury experience is required.
+ Ability to quickly adjust with demands of varying business levels.
+ Steadfast culture of building and mentoring skills.
+ Hotel opening experience is a plus.
+ Strong client/guest relationship builder.
+ Excellent interpersonal skills with the ability to establish and maintain positive relationships with: Ownership; Corporate; colleagues, clients and vendors.
+ Demonstrated leadership, organizational, and interpersonal skills.
+ Bottom-line oriented with a focus on quality guest service and team building.
+ Creative and innovative mindset and strong service culture.
+ Proven ability to effectively lead in a workforce, fostering positive employee relations and maintaining a thriving workplace environment.
+ Strong educational background with professional qualifications and a continuous learning mindset.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
**We Welcome You**
Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
**Primary Location:** US-TX-Houston
**Organization:** Hotel Daphne
**Pay Basis:** Yearly
**Job Level:** Full-time
**Job:** Administrative
**Req ID:** HOU003109
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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1
Hotel Manager - Boutique Hotel
78201 San Antonio, Texas
$75000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
A charming boutique hotel known for its exceptional service and unique atmosphere is seeking a dynamic and experienced Hotel Manager to oversee its operations in San Antonio, Texas . The Hotel Manager will be responsible for all aspects of hotel management, including guest services, front desk operations, housekeeping, maintenance, and F&B oversight, ensuring a seamless and memorable experience for every guest. This role requires strong leadership, a keen eye for detail, and a dedication to maintaining the highest standards of hospitality. The ideal candidate will possess excellent interpersonal skills and a passion for creating a welcoming environment. Responsibilities include:
Qualifications:
Join a unique hospitality establishment and contribute to its success in historic San Antonio, Texas .
- Overseeing daily hotel operations, ensuring efficiency and guest satisfaction across all departments.
- Managing and leading the hotel staff, providing training, motivation, and performance feedback.
- Implementing and enforcing hotel policies and procedures to ensure consistency and quality.
- Managing the front office, reservations, and check-in/check-out processes to maximize occupancy and revenue.
- Ensuring the highest standards of cleanliness and maintenance throughout the property.
- Developing and managing the hotel's annual budget, controlling expenses, and optimizing revenue streams.
- Handling guest inquiries, complaints, and resolving issues promptly and professionally.
- Collaborating with the sales and marketing team to drive bookings and promote the hotel.
- Ensuring compliance with all health, safety, and licensing regulations.
- Maintaining vendor relationships and managing procurement for hotel supplies.
- Creating a positive and engaging work environment for all employees.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel management, with at least 2 years in a management role (e.g., Front Office Manager, Assistant Hotel Manager).
- Proven track record in operational management and P&L responsibility.
- Strong understanding of hotel operations, including front desk, housekeeping, and F&B.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in property management systems (PMS) and hotel booking platforms.
- Ability to make sound decisions under pressure and handle challenging situations.
- Strong organizational and problem-solving skills.
- A passion for delivering outstanding guest service.
Join a unique hospitality establishment and contribute to its success in historic San Antonio, Texas .
Apply Now
2
Director of Revenue Management - Hotel Commonwealth
02133 Boston, Kentucky
Sage Hospitality Group
Posted 4 days ago
Job Viewed
Job Description
**Why us?**
At Hotel Commonwealth, nestled in the heart of Fenway, we start with a simple belief: every guest's story is unique, and so is the way we serve them. Our approach isn't scripted, printed, or tucked away in a handbook-it's woven into the DNA of who we are. Here, _unscripted hospitality_ is more than a phrase; it's how we turn every interaction into something memorable, authentic, and entirely our own.
From our stylish rooms and extraordinary suites to the coveted views of Fenway Park, every corner of our hotel radiates legendary urban charm. We invite you to share your love for Boston-its vibrancy, quirks, and endless energy-with our guests. Our team thrives on details, delights in exceeding expectations, and takes pride in being unmatched hosts to travelers from across the globe.
This is more than just a role-it's a chance to bring fresh perspective, creative flair, and new ideas to an already celebrated hotel. Together, we create experiences guests will never forget, and moments we'll be proud of long after they've checked out.
**Job Overview**
The Director of Revenue Management is responsible for the maximization of revenue, profit, and market share associated with rooms and function spaces. Demonstrates excellent leadership skills by educating others and ensures understanding and gains buy-in of the revenue management processes associated with demand, revenue, forecasting, opportunity analysis, and inventory management. Works with hotel leaders to recommend and identify future markets, hotel opportunities, guide hotels sales strategy and pricing for transient, group, and catering.
This position is a local, on-property role.
**Responsibilities**
+ Maximizes revenue, profit, and market share associated with rooms and function space of assigned hotels.
+ Partners with GM and Sales Leaders' to ensure a strategic mix of business and pricing strategies are set based on market conditions to achieve sell out efficiency, targeted marketing, maximized revenue, profitability and Annual Budget/Business Plans are aligned.
+ Effectively works with people, creating teamwork, taking charge, generating enthusiasm, motivating and using an uplifting and lead-by-example leadership approach.
+ Ensure sales training is provided to Front Office and Reservation associates.
+ Continuous analysis of competitive set, price positioning, seasonality and mix.
+ Use all Yield Management tools available to maximize efforts. Develop appropriate selling strategies to include recommendations on rate, arrival patterns, length of stay, and discount rate availability.
+ Manage property participation and production through relevant Internet sites and other distribution channels (CRO, GDS, ADS, and Travel Agency Consortiums).
+ Build/maintain relationships w/OTA Market Managers and ensure best representation on 3rd party web sites.
+ Develop monthly room's revenue forecast to be accurate within 5%.
+ Review & analysis of Online Reputation management tool and online marketing analytics.
+ Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
+ Direct Reports Where Applicable: Group Coordinator, Reservations Sales Agents, Inventory Manager or Sales Reporting & System Analyst.
**Qualifications**
**Education/Formal Training**
Four year degree preferred.
**Experience**
5-8 years of Revenue Management experience required. Multi-property experience preferred, but not required.
**Knowledge/Skills**
+ Excellent knowledge of transient, group, and catering customer segments.
+ Excellent personal management skills; time management, meeting deadlines, effective communication and presentations skills.
+ Excellent understanding of total hotel revenue management concepts, processes, and systems.
+ Understands both Brand strategies and cultures.
+ Knowledge of advanced revenue management techniques.
+ Must be extremely confidential and able to manage sensitive and confidential situations tactfully.
+ Negotiate, convince, sell and influence professionals and or associates.
+ Ability to work under pressure and have the ability to complete multiple tasks simultaneously.
+ Excellent reading and effective writing abilities for completing paperwork and management reports, giving and receiving instructions, review and preparation of all documentation and training
+ Excellent mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances
**Physical Demands**
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Ability to discern/resolve employee complaints, issues and participation in meetings for feedback.
+ Ability to review preparation of all documentation - applications, write-ups, reviews.
+ Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5%
+ Travel - 30-50% travel to hotel properties required.
**Environment**
Prolonged sitting throughout entire shift at computerized workstation in office environment.
**Benefits**
**The Perks:**
+ Sage Hotel & Restaurant Discounts across the US
+ Medical, Vision, & Dental Insurance
+ Vibrant Urban Location close to public transportation
+ Complimentary Shift Meal
+ Perq Program with MBTA
At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.
**ID:** _2025-28654_
**Position Type:** _Regular Full-Time_
**Property** **:** _Hotel Commonwealth_
**Outlet:** _Hotel_
**Category:** _Revenue Management_
**_Address_** **:** _500 Commonwealth Ave_
**_City_** **:** _Boston_
**_State_** **:** _Massachusetts_
EOE Protected Veterans/Disability
At Hotel Commonwealth, nestled in the heart of Fenway, we start with a simple belief: every guest's story is unique, and so is the way we serve them. Our approach isn't scripted, printed, or tucked away in a handbook-it's woven into the DNA of who we are. Here, _unscripted hospitality_ is more than a phrase; it's how we turn every interaction into something memorable, authentic, and entirely our own.
From our stylish rooms and extraordinary suites to the coveted views of Fenway Park, every corner of our hotel radiates legendary urban charm. We invite you to share your love for Boston-its vibrancy, quirks, and endless energy-with our guests. Our team thrives on details, delights in exceeding expectations, and takes pride in being unmatched hosts to travelers from across the globe.
This is more than just a role-it's a chance to bring fresh perspective, creative flair, and new ideas to an already celebrated hotel. Together, we create experiences guests will never forget, and moments we'll be proud of long after they've checked out.
**Job Overview**
The Director of Revenue Management is responsible for the maximization of revenue, profit, and market share associated with rooms and function spaces. Demonstrates excellent leadership skills by educating others and ensures understanding and gains buy-in of the revenue management processes associated with demand, revenue, forecasting, opportunity analysis, and inventory management. Works with hotel leaders to recommend and identify future markets, hotel opportunities, guide hotels sales strategy and pricing for transient, group, and catering.
This position is a local, on-property role.
**Responsibilities**
+ Maximizes revenue, profit, and market share associated with rooms and function space of assigned hotels.
+ Partners with GM and Sales Leaders' to ensure a strategic mix of business and pricing strategies are set based on market conditions to achieve sell out efficiency, targeted marketing, maximized revenue, profitability and Annual Budget/Business Plans are aligned.
+ Effectively works with people, creating teamwork, taking charge, generating enthusiasm, motivating and using an uplifting and lead-by-example leadership approach.
+ Ensure sales training is provided to Front Office and Reservation associates.
+ Continuous analysis of competitive set, price positioning, seasonality and mix.
+ Use all Yield Management tools available to maximize efforts. Develop appropriate selling strategies to include recommendations on rate, arrival patterns, length of stay, and discount rate availability.
+ Manage property participation and production through relevant Internet sites and other distribution channels (CRO, GDS, ADS, and Travel Agency Consortiums).
+ Build/maintain relationships w/OTA Market Managers and ensure best representation on 3rd party web sites.
+ Develop monthly room's revenue forecast to be accurate within 5%.
+ Review & analysis of Online Reputation management tool and online marketing analytics.
+ Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
+ Direct Reports Where Applicable: Group Coordinator, Reservations Sales Agents, Inventory Manager or Sales Reporting & System Analyst.
**Qualifications**
**Education/Formal Training**
Four year degree preferred.
**Experience**
5-8 years of Revenue Management experience required. Multi-property experience preferred, but not required.
**Knowledge/Skills**
+ Excellent knowledge of transient, group, and catering customer segments.
+ Excellent personal management skills; time management, meeting deadlines, effective communication and presentations skills.
+ Excellent understanding of total hotel revenue management concepts, processes, and systems.
+ Understands both Brand strategies and cultures.
+ Knowledge of advanced revenue management techniques.
+ Must be extremely confidential and able to manage sensitive and confidential situations tactfully.
+ Negotiate, convince, sell and influence professionals and or associates.
+ Ability to work under pressure and have the ability to complete multiple tasks simultaneously.
+ Excellent reading and effective writing abilities for completing paperwork and management reports, giving and receiving instructions, review and preparation of all documentation and training
+ Excellent mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances
**Physical Demands**
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Ability to discern/resolve employee complaints, issues and participation in meetings for feedback.
+ Ability to review preparation of all documentation - applications, write-ups, reviews.
+ Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5%
+ Travel - 30-50% travel to hotel properties required.
**Environment**
Prolonged sitting throughout entire shift at computerized workstation in office environment.
**Benefits**
**The Perks:**
+ Sage Hotel & Restaurant Discounts across the US
+ Medical, Vision, & Dental Insurance
+ Vibrant Urban Location close to public transportation
+ Complimentary Shift Meal
+ Perq Program with MBTA
At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.
**ID:** _2025-28654_
**Position Type:** _Regular Full-Time_
**Property** **:** _Hotel Commonwealth_
**Outlet:** _Hotel_
**Category:** _Revenue Management_
**_Address_** **:** _500 Commonwealth Ave_
**_City_** **:** _Boston_
**_State_** **:** _Massachusetts_
EOE Protected Veterans/Disability
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3
Hotel Maintenance Engineer - Bridgewater Hotel
99712 Gakona, Alaska
Bridgewater LLC
Posted 13 days ago
Job Viewed
Job Description
Hotel Maintenance Engineer
Position Purpose:
Maintains the guest rooms, public space and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel.
The Benefits of Being Part of OUR Family:
* Medical, Dental and Vision coverage
* Life Insurance
* Paid personal time off
* Leadership and Management Training Programs
* 401K Retirement Plan
* A PATH for your future!
* Discounted room rates
* A FUN PLACE TO WORK
* Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs.
EXAMPLE OF DUTIES ESSENTIAL FUNCTIONS
Average Percent of Time
- 35 % Inspect guestrooms, public space and back of the house for areas to repair, touch up or replace.
- 35 % Repairs, or replace items such as light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall coverings, caulking, grouting or other miscellaneous items.
- 15 % Assists other department team members in the systematic application of the preventive maintenance program.
- 5 % Makes records of repairs made, or areas needing further attention.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Maintains inventory of supplies needed to perform job function.
- Reports major repairs and items that cannot be repaired to the dispatcher for further action and if necessary, place a room out of order.
- Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as water proofing, shop clean up and labeling of hazardous materials.
PHYSICAL REQUIREMENTS:
Frequency Key:
Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours
Physical Activity Frequency
- Sitting: Rare
- Walking / Standing: Constant
- Climbing stairs: Occasional
- Crouching/Bending/Stooping: Frequently
- Reaching: Frequent
- Grasping: Frequent
- Pushing/Pulling: Constant up to 100 lbs.
- Near Vision: Constant
- Far Vision: Constant
- Hearing: Constant
- Talking: Occasional
- Smell: Constant
- Lifting/Carrying(# lbs.): Frequent Up to 50 lbs.
- Travel: Never
OTHER DUTIES
Assimilate into JL Hospitality Management culture through understanding, supporting and participating in all elements of our vision statement and core values. Demonstrate working knowledge of the service standards. Our past and future success relies completely on our commitment to service and teamwork. We are all responsible to each other in following the policies and procedures set forth by the Company. The focus of each associate is to Exceed Guest Expectations resulting in loyal guests who will return again and again.
Regular attendance in conformance with the standards, which may be established by JL Hospitality Management from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
SAFETY REQUIREMENTS
OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:
- Latex and / or rubber gloves
- Safety glasses
- Safety belts
- Gloves, protective work boots, hard hat, as needed
- Closed toe with rubber soles
Associates will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
Exposures: In this job you will be exposed to cleaning chemicals, vibrations, humidity, cold, heat, dust, and noise.
Upon employment, all team members are required to fully comply with JL Hospitality
Management rules and regulations for the safe and efficient operation of hotel facilities. Team members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry.
- Basic mechanical aptitude for operation and repair of hotel equipment.
- Working knowledge of basic hand and power tools.
- Basic English language communication and mathematical skills in order to communicate with co- workers fully comprehend job assignments and perform accurate simple arithmetic functions.
QUALIFYING STANDARDS
EDUCATION
High School graduate or equivalent preferred but not necessary
EXPERIENCE
Basic experience in maintenance trades, including electrical, plumbing, mechanical and carpentry.
LICENSES OR CERTIFICATES
Ability to obtain any government required license or certificate. CPR certification and/or First Aid training preferred.
GROOMING/UNIFORMS
All associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Hotel issued nametags are a part of the uniform and must be worn at all times by both uniformed as well as nonuniformed associates. It is important for our guests to be able to identify us by name. Nametags should be worn on the right side of the uniform unless otherwise required by brand standards.
NOTICE:
The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of hotel facilities.
JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.
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4
Hotel Maintenance Technician - Midtown Hotel
02298 Boston, Massachusetts
Colwen Hotels
Posted 13 days ago
Job Viewed
Job Description
The newly renovated Midtown Hotel, a Colwen Hotels Property, is seeking dependable, organized and diligent Maintenance Technicians to join our team. This position is responsible for repairs, troubleshooting and performing preventive maintenance relative to the mechanical, electrical, HVAC and plumbing systems in the hotel.
Are you handy and like to fix things? Do you enjoy working with people in a fast-paced friendly environment? Would you find it rewarding to resolve guest issues, and see the results of your efforts? We want to hear from you!
Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.
General Responsibilities:
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Are you handy and like to fix things? Do you enjoy working with people in a fast-paced friendly environment? Would you find it rewarding to resolve guest issues, and see the results of your efforts? We want to hear from you!
Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.
General Responsibilities:
- Perform general maintenance and repairs for assigned locations, including plumbing, electrical, heating and cooling, basic carpentry, and building systems
- Inspect and identify equipment or machines in need of repair
- Troubleshoot issues to determine necessary repair
- Plan repair work using blueprints or equipment manuals as needed
- Perform general repairs that do not require a specialized technician (examples: drywall, painting, doors, locks, building fixtures)
- Perform routine maintenance of building systems
- Perform routine preventative maintenance programs, follow established standards and guidelines
- Adherence to all Colwen and brand standards
- Work with supervisor to identify and complete all technical projects
- Respond timely to all work orders
- Clean and assist with upkeep of facility
- Assist with House person / Shuttle Driver duties as needed
- Maintain building exterior not serviced by contractor (e.g. snow removal, lawn care, painting)
- Perform other related duties as assigned
- Previous maintenance or related experience, hotel experience preferred
- Working knowledge of kitchen & refrigeration equipment preferred
- Working knowledge of fire protection and life safely systems preferred
- Strong verbal and written communications skills
- Able to interact with guest in a pleasant and friendly way
- Ability to work with little supervision and maintain a high level of performance
- Prioritization and time management skills
- Familiar with common computer software programs
- Ability to learn new computer software programs and operate property management system
- Able to work 7-day rotational work schedule, including nights, weekends and holidays
- Medical Insurance with Company-Funded HRA
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Wide-Array of Supplemental Insurance Offerings
- Paid Time Off Programs
- Employee Assistance Program
- 401K Plan - Traditional & Roth Options with Employer Match
- Hotel Discount Travel Program for Associates & Family
- Exclusive Associate Discounts - Travel, Entertainment, & Retail
- Training and Development Programs
- Career Advancement Opportunities
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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5
Hotel Porter - The Ahwahnee Hotel
95389 Yosemite Valley, California
ARAMARK
Posted today
Job Viewed
Job Description
**Job Description**
Are you self-motivated and proud of the work you do? Here at Aramark, we take pride in our level of service and safety we provide!
Cleanliness is a necessity of every business. As a Custodial Services worker on our team, you?ll take on the important job of keeping our operations and locations clean, so that our customers can stay happy and healthy. The best part? It?s just the starting point of your career! It?s time to pursue what matters to you.
Essential functions and responsibilities?of the position may vary by Aramark location based on client requirements?and business needs
**COMPENSATION:** The hourly rate for this position is **$** 17.45 to **$** 17.45. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.
**BENEFITS:** Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation ( . ?
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.
**Job Responsibilities**
+ Adheres to established procedures to provide a safe working environment including aligning with OSHA, state/local, federal, and Aramark regulations
+ Maintains a clean and orderly environment to project the safety and health of others
+ Accurately maintains and cleans housekeeping equipment
+ Cleans assigned areas to Aramark and client standards and requirements
+ Follows procedures for storage and disposal of trash and transports it to designated areas
+ Reports maintenance concerns via work order requests to appropriate personnel
+ Secures the facility, ensuring building is locked/unlocked as required
+ Ensures security of company assets
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
**Qualifications**
+ Previous custodial experience preferred.
+ Able to follow basic safety procedures and precautions due to physical risks and exposure to hazardous chemicals
+ Maintains friendly, efficient, positive guest service demeanor towards guests, clients and co-workers
+ Adaptable to guests? needs
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
**Education**
**About Aramark**
**Our Mission**
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
**About Aramark**
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
Are you self-motivated and proud of the work you do? Here at Aramark, we take pride in our level of service and safety we provide!
Cleanliness is a necessity of every business. As a Custodial Services worker on our team, you?ll take on the important job of keeping our operations and locations clean, so that our customers can stay happy and healthy. The best part? It?s just the starting point of your career! It?s time to pursue what matters to you.
Essential functions and responsibilities?of the position may vary by Aramark location based on client requirements?and business needs
**COMPENSATION:** The hourly rate for this position is **$** 17.45 to **$** 17.45. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.
**BENEFITS:** Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation ( . ?
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.
**Job Responsibilities**
+ Adheres to established procedures to provide a safe working environment including aligning with OSHA, state/local, federal, and Aramark regulations
+ Maintains a clean and orderly environment to project the safety and health of others
+ Accurately maintains and cleans housekeeping equipment
+ Cleans assigned areas to Aramark and client standards and requirements
+ Follows procedures for storage and disposal of trash and transports it to designated areas
+ Reports maintenance concerns via work order requests to appropriate personnel
+ Secures the facility, ensuring building is locked/unlocked as required
+ Ensures security of company assets
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
**Qualifications**
+ Previous custodial experience preferred.
+ Able to follow basic safety procedures and precautions due to physical risks and exposure to hazardous chemicals
+ Maintains friendly, efficient, positive guest service demeanor towards guests, clients and co-workers
+ Adaptable to guests? needs
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
**Education**
**About Aramark**
**Our Mission**
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
**About Aramark**
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
View Now
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6
Hotel Operations Manager - AC Hotel Portsmouth
00215 Portsmouth, New Hampshire
Colwen Hotels
Posted today
Job Viewed
Job Description
Manage day-to-day operations and ensure that all associates perform in accordance with established Colwen Hotels and brand standards. Develop specific goals and plans to prioritize, organize, and get work done. Drive ongoing associate engagement/reco Hotel, Operations Manager, Operations, Manager, Customer Service, Associate
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7
Hotel Maintenance Engineer - Kimpton Sawyer Hotel
94278 Sacramento, California
Kimpton Hotels & Restaurants
Posted today
Job Viewed
Job Description
**_**This position requires evening and overnight availability_**
**What You'll Do**
As a Hotel Maintenance Engineer, your responsibilities include maintaining all equipment, systems and building components including, but not limited to; mechanical and electrical systems, pumps, HVAC, refrigeration, plumbing, locks, furniture, paint, wall coverings, tile and other equipment.
**Some of your responsibilities include:**
+ Build, repairs, and paints all parts of the hotel.
+ Install and replaces lighting fixtures and bulbs.
+ Clean carpets and rugs.
+ Visually inspect and test machinery and equipment.
+ Listen for unusual sounds from machines or equipment to detect malfunction and discusses machine operation variations with supervisors or other maintenance workers to diagnose problem or repair machine.
+ Dismantle defective machines and equipment and installs new or repaired parts.
+ Repair and maintain physical structure of establishment.
+ Fabricate and repairs furniture and fixtures.
+ Attend all scheduled training classes and meetings.
+ Paint corridors, hotel rooms, and lobby areas when necessary.
+ Transport heavy boxes and packages within the hotel for maintenance and repairs.
+ Assist in delivering and setup of all new equipment such as televisions, mattresses, tables, chairs, etc.
+ Communicate with Maintenance Supervisor on projects as assigned.
+ Respond to all customer requests in a timely and personable manner.
**What You Bring**
+ Previous experience as a hotel engineer is preferred or comparable maintenance experience at an establishment such as apartment complex or office building.
+ Ability to be yourself, lead yourself, make it count!
+ Flexible schedule, able to work evenings, overnight, weekends and holidays.
**Why We're Here**
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
**How We're Different**
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here ( .
**Be Yourself. Lead Yourself. Make it Count.**
_The hourly pay range for this role is $23.00 to $24.00._ This range is only applicable for jobs to be performed in Sacramento, CA.
_This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs._
_We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and hotel room and parking discounts to eligible employees._
_You can apply for this role through kimptoncareers.com (or through kimptonvantage.com if you are a current employee)._
_Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law._
**What You'll Do**
As a Hotel Maintenance Engineer, your responsibilities include maintaining all equipment, systems and building components including, but not limited to; mechanical and electrical systems, pumps, HVAC, refrigeration, plumbing, locks, furniture, paint, wall coverings, tile and other equipment.
**Some of your responsibilities include:**
+ Build, repairs, and paints all parts of the hotel.
+ Install and replaces lighting fixtures and bulbs.
+ Clean carpets and rugs.
+ Visually inspect and test machinery and equipment.
+ Listen for unusual sounds from machines or equipment to detect malfunction and discusses machine operation variations with supervisors or other maintenance workers to diagnose problem or repair machine.
+ Dismantle defective machines and equipment and installs new or repaired parts.
+ Repair and maintain physical structure of establishment.
+ Fabricate and repairs furniture and fixtures.
+ Attend all scheduled training classes and meetings.
+ Paint corridors, hotel rooms, and lobby areas when necessary.
+ Transport heavy boxes and packages within the hotel for maintenance and repairs.
+ Assist in delivering and setup of all new equipment such as televisions, mattresses, tables, chairs, etc.
+ Communicate with Maintenance Supervisor on projects as assigned.
+ Respond to all customer requests in a timely and personable manner.
**What You Bring**
+ Previous experience as a hotel engineer is preferred or comparable maintenance experience at an establishment such as apartment complex or office building.
+ Ability to be yourself, lead yourself, make it count!
+ Flexible schedule, able to work evenings, overnight, weekends and holidays.
**Why We're Here**
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
**How We're Different**
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here ( .
**Be Yourself. Lead Yourself. Make it Count.**
_The hourly pay range for this role is $23.00 to $24.00._ This range is only applicable for jobs to be performed in Sacramento, CA.
_This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs._
_We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and hotel room and parking discounts to eligible employees._
_You can apply for this role through kimptoncareers.com (or through kimptonvantage.com if you are a current employee)._
_Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law._
View Now
8
Hotel Valet Attendant - Eilan Hotel & Spa
78284 San Antonio, Texas
Towne Park
Posted 4 days ago
Job Viewed
Job Description
**_At Towne Park, it's more than a job, you can make an impact._**
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Click here ( for important notices that may be applicable to you.
For more information about our privacy policy, please click here ( .
**Job Details**
**Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.
**Benefits:** Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for benefits outlined above.
**SUMMARY**
The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure.
**ESSENTIAL FUNCTIONS**
**Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.**
**Descriptive Statement(s) - % of Time**
Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. - 25%
Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. - 10%
Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. - 20%
Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. - 10%
Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. - 35%
**The total amount of time for all functions of the job - 100%**
**QUALIFICATIONS**
**Education:**
+ High school diploma or general education degree (GED)
**Required Licensure, Certification, etc.:**
+ Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
**Work Experience:**
+ One (1) month related experience and/or training; OR equivalent combination of education and experience
**Knowledge:**
+ Knowledge of principles and processes for providing customer and personal services.
**Skills:**
+ Ability to read and write standard English language
+ Ability to read and comprehend simple instructions, short correspondence and memos
+ Ability to write simple correspondence
+ Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
+ Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money
+ Ability to understand 24 hour and military time systems
+ Ability to understand rates applicable to time passed
+ Ability to operate a manual transmission is highly desirable
+ Perform parallel parking
**SCOPE**
**Authority to Act:**
+ Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.
**Budget Responsibility:**
+ The employee has control over resources available only.
**WORKING CONDITIONS & PHYSICAL DEMANDS**
_The_ **_working conditions and physical demands_** _described here are representative of those that must be met by an associate to_ **_successfully perform the essential functions of this job_** _. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
**Physical Requirements**
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
**Lifting Requirements**
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
**Working Environment**
The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
**Travel**
Travel of up to 5% may be required.
Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Click here ( for important notices that may be applicable to you.
For more information about our privacy policy, please click here ( .
**Job Details**
**Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.
**Benefits:** Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for benefits outlined above.
**SUMMARY**
The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure.
**ESSENTIAL FUNCTIONS**
**Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.**
**Descriptive Statement(s) - % of Time**
Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. - 25%
Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. - 10%
Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. - 20%
Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. - 10%
Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. - 35%
**The total amount of time for all functions of the job - 100%**
**QUALIFICATIONS**
**Education:**
+ High school diploma or general education degree (GED)
**Required Licensure, Certification, etc.:**
+ Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
**Work Experience:**
+ One (1) month related experience and/or training; OR equivalent combination of education and experience
**Knowledge:**
+ Knowledge of principles and processes for providing customer and personal services.
**Skills:**
+ Ability to read and write standard English language
+ Ability to read and comprehend simple instructions, short correspondence and memos
+ Ability to write simple correspondence
+ Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
+ Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money
+ Ability to understand 24 hour and military time systems
+ Ability to understand rates applicable to time passed
+ Ability to operate a manual transmission is highly desirable
+ Perform parallel parking
**SCOPE**
**Authority to Act:**
+ Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.
**Budget Responsibility:**
+ The employee has control over resources available only.
**WORKING CONDITIONS & PHYSICAL DEMANDS**
_The_ **_working conditions and physical demands_** _described here are representative of those that must be met by an associate to_ **_successfully perform the essential functions of this job_** _. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
**Physical Requirements**
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
**Lifting Requirements**
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
**Working Environment**
The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
**Travel**
Travel of up to 5% may be required.
Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
View Now
9