Guest Services Event Staff
Posted 5 days ago
Job Viewed
Job Description
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position SummaryAs a member of the Guest Services Team, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, concourse customer service, and greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a fun and exciting experience. Your job will be to keep our fans safe and informed while maintaining a fun and friendly atmosphere representing the OVG brand.
This role pays an hourly wage of $13.00 to 14.00.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
About the VenueOak View Group (OVG) is the venue manager and food and beverage provider of SoFi Center, a first-of-its-kind venue located in Palm Beach Gardens on the campus of Palm Beach State College. SoFi Center will be the home of the TGL Golf League, founded by Tiger Woods and Rory Mcllroy, TGL presented by SoFi is a new golf league, combining advanced technology with teams of top players from the PGA TOUR for two-hour weekly competitions in prime time starting in January 2025. The arena will seat about 1,500 people and featured matches between 6 teams for the inaugural season.
Responsibilities- Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
- When gates open, welcome our fans with a great smile and helpful attitude
- Assist fans in locating their ticketed seats
- Monitor your assigned area for issues and opportunities to make lasting memories for our fans
- Respond to all guest concerns/complaints promptly and in a professional manner
- Assist guests in ADA accessible seating sections
- Enforce all building policies and procedures to ensure a safe environment for all guests
- Direct the foot traffic flow of large crowds
- Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.
- Experience in a hospitality or entertainment environment is preferred, customer service experience required.
- You must love working with and helping people.
- Ability to stand for long periods of time.
- You must be able to maintain a POSITIVE attitude while handling difficult situations.
- Flexible schedule: Availability to work most match games. Weekend availability is needed.
- Must comply with the dress code policy.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity EmployerOak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Guest Services Event Staff
Posted 5 days ago
Job Viewed
Job Description
Overview
As a member of the Guest Services Team, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, concourse customer service, and greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a fun and exciting experience. Your job will be to keep our fans safe and informed while maintaining a fun and friendly atmosphere representing the OVG brand.
This role pays an hourly wage of $13.00 to 14.00.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
Responsibilities
- Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
- When gates open, welcome our fans with a great smile and helpful attitude
- Assist fans in locating their ticketed seats
- Monitor your assigned area for issues and opportunities to make lasting memories for our fans
- Respond to all guest concerns/complaints promptly and in a professional manner
- Assist guests in ADA accessible seating sections
- Enforce all building policies and procedures to ensure a safe environment for all guests
- Direct the foot traffic flow of large crowds
- Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.
- Experience in a hospitality or entertainment environment is preferred, customer service experience required.
- You must love working with and helping people.
- Ability to stand for long periods of time.
- You must be able to maintain a POSITIVE attitude while handling difficult situations.
- Flexible schedule: Availability to work most match games. Weekend availability is needed.
- Must comply with the dress code policy.
Golf Guest Services Manager
Posted 2 days ago
Job Viewed
Job Description
Join to apply for the Golf Guest Services Manager role at BallenIsles Country Club Continue with Google Continue with Google 3 days ago Be among the first 25 applicants Join to apply for the Golf Guest Services Manager role at BallenIsles Country Club Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Job Description BallenIsles Country Club is seeking an enthusiastic and service-driven Golf Guest Services Manager. The ideal candidate will deliver exceptional experiences to members and guests while managing the day-to-day operations of the outside golf staff. This leadership role requires a strong background in hospitality, golf operations, and team management, with a proactive approach to excellence. Job Description BallenIsles Country Club is seeking an enthusiastic and service-driven Golf Guest Services Manager. The ideal candidate will deliver exceptional experiences to members and guests while managing the day-to-day operations of the outside golf staff. This leadership role requires a strong background in hospitality, golf operations, and team management, with a proactive approach to excellence. General Purpose: Creates a positive experience by assisting members and guests with outside services. Provides guidance to other Guest Services associates. Essential Duties: Works with the Tournament Coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all these events. Helps co-manage On Course Professionals, including training. Manages the bag drop area and works with associates to unload their golf bags from their carts. Maintains accurate records of golfers renting clubs, service the members and guests who are renting golf clubs, and clean rental clubs upon return. Ensures the overall upkeep of the golf outside service areas to include but not limited to cart storage area ice/water machines, patio area, bag drop, bag room and staging area. Manages cart parking on the hill behind the golf shop to ensure safety of all members. Ensures outside service staff clears the short game area in a timely manner. Inventories and controls all member supplies. Orders beverages and snacks for comfort stations and conducts monthly inventory. Proper maintenance of a par level inventory and minimal waste. Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition. Prepares golf carts for play following the approved standards. Ensures proper staging of golf carts during the day. Performs range maintenance such as: presenting practice facility with practice balls, bag stands, ball crates and maintains ball inventory over the course of the day. May direct start of play. Assists in interviewing, training, planning, assigning, and directing work. Make recommendations when hiring, evaluating performance, rewarding, and disciplining associates. Addresses complaints and resolves problems. Manager department members that may include, but is not limited to: Outside Service Supervisor, Guest Services Attendants, Starters and On Course Professional Staff. Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses. Communicates any changes or new policies and procedures to the department. Incorporates safe work practices in job performance. Regular and reliable attendance. Performs other duties as required. Qualification: Minimum of 3 years of experience in golf operations or hospitality, with at least 1 year in a supervisory or management role. Strong knowledge of the game of golf, including rules, etiquette, and operational flow of a golf facility. Proven ability to manage, motivate, and develop a team in a fast-paced, service-oriented environment. Exceptional organizational and time management skills. Excellent verbal and written communication skills, with a strong focus on customer service. Proficient in Microsoft Office; experience with golf operations or point-of-sale software is a plus. Must be available to work weekends, holidays, and varying shifts based on club and event needs. Physical Demands: Frequently stands, walks, uses hands, talks or hear. Occasionally sits, climbs, balances, stoops, kneels, crawls or crouches. Regularly lifts up to 25 pounds and occasionally lifts up to 50 pounds. Environment/Noise: Regularly works in wet or humid condition (non-weather). Occasionally works in areas with moving mechanical parts; may come into contact with fumes or airborne particles, toxic or caustic chemicals. Frequently works in outdoor weather conditions. Certificates/Licenses: Valid Driver’s License Company Description About BallenIsles Country Club BallenIsles Country Club is located in the heart of Palm Beach Gardens, Florida, situated on 1,300 magnificent acres. This private member-owned club was founded in 1963 and is home to 1,575 member families. The Grand Clubhouse features 115,000 square feet of luxurious space; three championship golf courses with 54 holes of golf; a world-class 23-court tennis complex including an exhibition tennis court and pickleball courts; and a state-of-the-art Sports Complex with a full-service salon and spa, fitness center, Pilates and spin studios and resort-style swimming pool. Our six dining venues are noted for their variety of offerings from casual poolside dining to upscale global cuisine and exceptional catering and social events. BallenIsles is open 7 days a week, 12 months per year, offering an array of best-in-class amenities and services. BallenIsles is honored to be designated as one of America’s Healthiest Clubs, a 5-Star Platinum Club of America, Audubon International Certified, CMAA International Wine Society recipient, The Association of Golf Merchandisers Platinum Award recipient, a Distinguished Club by Board Room Magazine and awarded Best Country Club of Palm Beach County. About Troon Troon started as one facility in 1990 and has since grown to become the world’s largest professional club management company. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. About BallenIsles Country Club BallenIsles Country Club is located in the heart of Palm Beach Gardens, Florida, situated on 1,300 magnificent acres. This private member-owned club was founded in 1963 and is home to 1,575 member families. The Grand Clubhouse features 115,000 square feet of luxurious space; three championship golf courses with 54 holes of golf; a world-class 23-court tennis complex including an exhibition tennis court and pickleball courts; and a state-of-the-art Sports Complex with a full-service salon and spa, fitness center, Pilates and spin studios and resort-style swimming pool. Our six dining venues are noted for their variety of offerings from casual poolside dining to upscale global cuisine and exceptional catering and social events. BallenIsles is open 7 days a week, 12 months per year, offering an array of best-in-class amenities and services. BallenIsles is honored to be designated as one of America’s Healthiest Clubs, a 5-Star Platinum Club of America, Audubon International Certified, CMAA International Wine Society recipient, The Association of Golf Merchandisers Platinum Award recipient, a Distinguished Club by Board Room Magazine and awarded Best Country Club of Palm Beach County. About Troon Troon started as one facility in 1990 and has since grown to become the world’s largest professional club management company. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Referrals increase your chances of interviewing at BallenIsles Country Club by 2x Get notified about new Guest Services Manager jobs in Palm Beach Gardens, FL . West Palm Beach, FL $17.50 - $7.50 2 weeks ago Boynton Beach, FL 17.00 - 19.00 2 days ago Palm Springs, FL 70,000.00 - 100,000.00 2 weeks ago Jupiter, FL 50,000.00 - 55,000.00 2 weeks ago West Palm Beach, FL 45,000.00 - 50,000.00 2 weeks ago West Palm Beach, FL 20 - 20.25 1 week ago West Palm Beach, FL 20 - 20.25 17 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Golf Guest Services Manager
Posted 2 days ago
Job Viewed
Job Description
BallenIsles Country Club is seeking an enthusiastic and service-driven Golf Guest Services Manager. The ideal candidate will deliver exceptional experiences to members and guests while managing the day-to-day operations of the outside golf staff. This leadership role requires a strong background in hospitality, golf operations, and team management, with a proactive approach to excellence.
Essential Duties:
Works with the Tournament Coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all these events.
Helps co-manage On Course Professionals, including training.
Manages the bag drop area and works with associates to unload their golf bags from their carts.
Maintains accurate records of golfers renting clubs, service the members and guests who are renting golf clubs, and clean rental clubs upon return.
Ensures the overall upkeep of the golf outside service areas to include but not limited to cart storage area ice/water machines, patio area, bag drop, bag room and staging area.
Manages cart parking on the hill behind the golf shop to ensure safety of all members.
Ensures outside service staff clears the short game area in a timely manner.
Inventories and controls all member supplies.
Orders beverages and snacks for comfort stations and conducts monthly inventory. Proper maintenance of a par level inventory and minimal waste.
Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition.
Prepares golf carts for play following the approved standards. Ensures proper staging of golf carts during the day.
Performs range maintenance such as: presenting practice facility with practice balls, bag stands, ball crates and maintains ball inventory over the course of the day.
May direct start of play.
Assists in interviewing, training, planning, assigning, and directing work. Make recommendations when hiring, evaluating performance, rewarding, and disciplining associates. Addresses complaints and resolves problems.
Manager department members that may include, but is not limited to: Outside Service Supervisor, Guest Services Attendants, Starters and On Course Professional Staff.
Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
Communicates any changes or new policies and procedures to the department.
Incorporates safe work practices in job performance.
Regular and reliable attendance.
Performs other duties as required.
Qualification:
Minimum of 3 years of experience in golf operations or hospitality, with at least 1 year in a supervisory or management role.
Strong knowledge of the game of golf, including rules, etiquette, and operational flow of a golf facility.
Proven ability to manage, motivate, and develop a team in a fast-paced, service-oriented environment.
Exceptional organizational and time management skills.
Excellent verbal and written communication skills, with a strong focus on customer service.
Proficient in Microsoft Office; experience with golf operations or point-of-sale software is a plus.
Must be available to work weekends, holidays, and varying shifts based on club and event needs.
Physical Demands:
Frequently stands, walks, uses hands, talks or hear. Occasionally sits, climbs, balances, stoops, kneels, crawls or crouches. Regularly lifts up to 25 pounds and occasionally lifts up to 50 pounds.
Pay Range:
$23.00-25.00/hour
Environment/Noise:
Regularly works in wet or humid condition (non-weather). Occasionally works in areas with moving mechanical parts; may come into contact with fumes or airborne particles, toxic or caustic chemicals. Frequently works in outdoor weather conditions.
Certificates/Licenses:
Valid Drivers License
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Golf Guest Services Manager
Posted 2 days ago
Job Viewed
Job Description
BallenIsles Country Club is seeking an enthusiastic and service-driven Golf Guest Services Manager. The ideal candidate will deliver exceptional experiences to members and guests while managing the day-to-day operations of the outside golf staff. This leadership role requires a strong background in hospitality, golf operations, and team management, with a proactive approach to excellence. Essential Duties: • Works with the Tournament Coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all these events. • Helps co-manage On Course Professionals, including training. • Manages the bag drop area and works with associates to unload their golf bags from their carts. • Maintains accurate records of golfers renting clubs, service the members and guests who are renting golf clubs, and clean rental clubs upon return. • Ensures the overall upkeep of the golf outside service areas to include but not limited to cart storage area ice/water machines, patio area, bag drop, bag room and staging area. • Manages cart parking on the hill behind the golf shop to ensure safety of all members. • Ensures outside service staff clears the short game area in a timely manner. • Inventories and controls all member supplies. • Orders beverages and snacks for comfort stations and conducts monthly inventory. Proper maintenance of a par level inventory and minimal waste. • Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition. • Prepares golf carts for play following the approved standards. Ensures proper staging of golf carts during the day. • Performs range maintenance such as: presenting practice facility with practice balls, bag stands, ball crates and maintains ball inventory over the course of the day. • May direct start of play. • Assists in interviewing, training, planning, assigning, and directing work. Make recommendations when hiring, evaluating performance, rewarding, and disciplining associates. Addresses complaints and resolves problems. • Manager department members that may include, but is not limited to: Outside Service Supervisor, Guest Services Attendants, Starters and On Course Professional Staff. • Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses. • Communicates any changes or new policies and procedures to the department. • Incorporates safe work practices in job performance. • Regular and reliable attendance. • Performs other duties as required. Qualification: • Minimum of 3 years of experience in golf operations or hospitality, with at least 1 year in a supervisory or management role. • Strong knowledge of the game of golf, including rules, etiquette, and operational flow of a golf facility. • Proven ability to manage, motivate, and develop a team in a fast-paced, service-oriented environment. • Exceptional organizational and time management skills. • Excellent verbal and written communication skills, with a strong focus on customer service. • Proficient in Microsoft Office; experience with golf operations or point-of-sale software is a plus. • Must be available to work weekends, holidays, and varying shifts based on club and event needs. Physical Demands: Frequently stands, walks, uses hands, talks or hear. Occasionally sits, climbs, balances, stoops, kneels, crawls or crouches. Regularly lifts up to 25 pounds and occasionally lifts up to 50 pounds. Pay Range: $23.00-25.00/hour Environment/Noise: Regularly works in wet or humid condition (non-weather). Occasionally works in areas with moving mechanical parts; may come into contact with fumes or airborne particles, toxic or caustic chemicals. Frequently works in outdoor weather conditions. Certificates/Licenses: Valid Driver’s License Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr
Guest Services Rep Part
Posted 2 days ago
Job Viewed
Job Description
Extended Stay - JobID: 5001134194406 (Front Desk Agent / Concierge) As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company guidelines; Collect relevant guest information for potential sales leads.Hiring Immediately >>
Guest Services Rep Part
Posted today
Job Viewed
Job Description
The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and Guest Service, Part Time, Guest, Reservations
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