1 Hotels jobs in Niagara Falls
Guest Services Supervisor
Posted 26 days ago
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Job Description
We are seeking an enthusiastic and experienced Guest Services Supervisor to lead our front-line team in delivering exceptional customer experiences. In this role, you will oversee daily operations, support team members, and handle guest interactions with professionalism and care.
The ideal candidate is a natural leader with a passion for service, strong communication skills, and the ability to solve problems quickly and effectively.
Key Responsibilities:- Supervise and support guest services/front desk staff during assigned shifts
- Ensure all guests receive prompt, professional, and courteous service
- Handle escalated customer issues or complaints effectively and diplomatically
- Train, mentor, and coach guest services team members
- Monitor daily operations and ensure procedures are followed
- Maintain accurate records of guest feedback, shift activities, and incidents
- Collaborate with management to improve service quality and efficiency
- Ensure the lobby/front desk area is clean, organized, and welcoming
- High school diploma or equivalent (Bachelor’s degree preferred)
- 2+ years of experience in guest services, front desk, or customer-facing roles
- 1+ year in a supervisory or leadership position preferred
- Excellent communication, interpersonal, and problem-solving skills
- Comfortable with point-of-sale systems, scheduling software, and office tools
- Ability to stay calm under pressure and handle high-stress situations
- Strong organizational skills and attention to detail
Company Details
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