7,732 Housing Manager jobs in the United States
Housing Manager
Posted today
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Job Description
Under the general supervision of the Chief Operating Officer, manages all housing programs and units owned by or assigned to the THRHA. Ensures equitable treatment of homebuyers and tenants, timely home maintenance, accurate financial collection and reporting and effective counseling of program applicants and participants. Assists in the development of new housing programs.
II. Authority:
The Housing Services Manager, reports to the Chief Executive Officer. Directly supervises the Housing Operations Supervisor and the Maintenance Manager.
III. Duties and Responsibilities:
- Responsible for the overall property management of existing and future THRHA housing stock including rental units, homeownership programs, transitional housing, tax credit and HOME housing and fair market units.
- Provides supervision and guidance to Maintenance Manager to ensure all rehabilitations and maintenance is conducted timely and cost effectively on all THRHA residential properties.
- Responsible for and ensures the completion of annual inspections and follow-up on all THRHA properties.
- Responsible for issuance by maintenance of Tenant/Homebuyer maintenance deficiency findings and required follow-up reports and compliance.
- Insures equitable treatment of all applicants and participants. Oversees eligibility for initial or continued program participation. Reviews applicant files to determine credit worthiness. Conducts counseling with clients and applicants.
- Coordinates with THRHA Management team on new housing development needs and opportunities and assists in determining feasibility by preparing statistical and narrative program reports.
- Determines the status of rental payment/homebuyer payments. Maintains accurate account records. Ensures timely collection of rents and house payments. Maintains listing of overdue accounts and conducts counseling sessions with program participants who are in arrears on payments. Negotiates payment schedules and if necessary, eviction notices in accordance with THRHA Admission and Occupancy Policies.
- Acts as THRHA Liaison with tribal, city, state, federal and private agencies in the development and management of THRHA programs and activities.
- Assists in the preparation of operating and development budgets as needed.
- Prepares statistical and narrative program status reports as required for internal management, contract compliance and Board of Commissioners. Will also be responsible for coordinating internal and external audits for housing program compliance.
- Travel to remote villages and conferences as required.
- Other duties as assigned by President & CEO and/or Vice President.
IV. Required Knowledge, Abilities and Skills:
- Extensive knowledge of rural areas and Native cultural practices and needs.
- Demonstrated management experience and supervisory skills.
- Ability to develop long and short range plans.
- Good organizational skills.
- Thorough knowledge of Native American Housing and Self-Determination Act (NAHASDA) and other Federal and State Programs.
- Good verbal and technical writing skills.
- Ability to develop budgets, plan, schedule and monitor complex programs or projects.
- Ability to travel to communities throughout Southeast Alaska
- While performing the duties of this job, the employee is regularly required to:
- Talk or hear;
- Sit for extended period;
- Kneel;
- Crouch;
- Reach
- Push and pull
- Lifting up to 30 pounds
V. Minimum Qualifications:
- A bachelor’s degree in planning, business administration, public administration, accounting or a related field preferred.
- Five years of progressively responsible experience in public service programs, housing or accounting of which a minimum of two years must be in a supervisory role.
- Appropriate experience may be substituted for the required education on a year-for-year basis.
VI. Salary and/or Grade:
Grade 15
Housing Manager
Posted today
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Job Description
Job Description
Salary: $95,000+ (DOE)
*** THERE IS A SEVERE HOUSING SHORTAGE ON THE NORTH SLOPE. APPLICANTS WHO DO NOT RESIDE IN UTQIAGVIK (BARROW) OR INDICATE THEY HAVE NO LOCAL HOUSING SECURED WILL NOT BE CONSIDERED. ***
Job Title: Housing Manager
Division: Housing Services
Reports To: Chief Operations Officer
Supervises: Supervisory
Classification: Regular
Date Revised: August 30, 2021
Safety Sensitive: No
FLSA/AWHA Status: Exempt
Work Schedule: Full-Time
Occupational Code:
Salary: Starting at $95,000 (depending on experience)
Job Summary:
Responsible for the general development, management, and oversight of all TNHA housing programs and services. Plans and directs the activities of the Housing Services staff.
Essential Duties and Responsibilities:
- Develops, implements, and manages TNHA's entire portfolio of federally assisted and market-based housing programs in response to current and changing community needs.
- Under the guidance of the Chief Operations Officer (COO), coordinates with the Maintenance and Construction Services Divisions to deliver superior customer service and asset management.
- Recommends housing policy for approval and implements standard operating procedures to consistently, efficiently, and transparently carry out policy goals and build public trust.
- Assumes responsibility for program compliance and achievement of goals and objectives.
- Administers homeownership assistance programs and works directly with TNHA legal counsel to ensure participant compliance with occupancy agreements and the timely conveyance of properties.
- Oversees management of participant database, timely application update and program recertification, waitlist administration, filing, records, staff customer service, and professionalism.
- Oversees other program functions, such as occupied dwelling inspections, service coordination, marketing and outreach, grants, loans, emergency housing requests, and other assistance.
- Organizes and holds regular outreach and counseling meetings for participants in each community and develops incentive programs for outstanding performance.
- Directs and delegates program staff to efficiently resolve workload and technical issues.
- Oversees staff development and provides training and technical assistance as necessary.
- Keeps abreast of programmatic, legal, and technical issues in Native American housing.
- Assures consistent application and interpretation of program policies and procedures and reports program outcomes to the management team, the CEO, and the Board of Commissioners.
- Facilitates effective collaboration between program and accounting staff to set up repayment and collection agreements and minimize monthly tenant accounts receivables.
- Assists program staff as needed with screening and eligibility of program applicants based on relevant criteria as defined by policy and procedure, subject to CEO approval.
- Develops and maintains a productive and collaborative work environment: assures effective communications, decision-making, deadlines, performance, and professional standards are met.
- Observes TNHA safety rules and regulations, policies, and procedures.
- Maintains complete confidentiality of all participant information.
- Performs other duties as assigned.
Knowledge, Skills, and Qualifications:
To successfully perform this job, an individual must be able to perform each essential function satisfactorily. The requirements listed represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Required:
- High school graduate or General Equivalency Diploma (GED) recipient.
- Valid Alaska Driver's License that meets TNHA insurance criteria.
- Two (2) years of supervisory work experience.
- Three (3) years of experience applying organizational policies and procedures.
- Strong computer and common office software skills.
- Strong administrative, organizational, and communications skills.
- Demonstrated leadership ability, tact, integrity, honesty, and common sense.
- Knowledge of NAHASDA or public housing programs.
Preferred:
- Alaskan Native and/or American Indian (member of federally recognized tribe).
Ability to read, write, speak and/or understand conversational Inupiaq.- Bachelor's degree or a minimum of eight (8) years of relevant work experience.
- Certification as Housing Occupancy Specialist or similar credential.
- Experience working among Indigenous cultures and/or in remote rural communities.
Physical Demands: This role primarily involves sedentary work, including sitting for extended periods, using a computer, and occasional light lifting (up to 20 pounds). Visual acuity for reading and using a computer is required.
Work Environment: The work environment is a typical office setting with standard lighting and temperature conditions. The noise level is generally low to moderate. A full list of physical demands and work environment details can be provided upon request. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an equal opportunity employer. All qualified applicants will be considered without regard to race, creed, color, sex, age, national origin, disability, veteran status, or membership status in any class protected by law.
Housing Manager
Posted today
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Job Description
Position Summary The Housing Manager advances Catholic Charities’ mission by supporting individuals and families experiencing housing instability through three key responsibilities: Leading the development and implementation of the Transitional Housing Program , ensuring it aligns with grant guidelines and adapts as the program evolves. Developing and Managing the Rapid Rehousing Program in alignment with grant guidelines. Managing the established Rent Assistance Program at a reduced scale, in alignment with current funding levels. This position provides direct service, intake, case management, and coordination with internal and external partners to help clients access housing resources and community support. Responsibilities include providing direction, development, management, and leadership to a team of Housing Navigators. The role also includes administrative tasks such as documentation, data entry, and financial tracking to ensure contract requirements are met. Success in this position requires strong organizational and relationship-building skills, a trauma-informed approach, and a commitment to serving vulnerable populations with dignity and respect. A flexible schedule is required as this position will work occasional evenings and weekends as needed. Essential Duties Key tasks and responsibilities to be performed in the role. Administrative & Management Provide supervision to Housing Navigators including oversight in data entry and regular review of procedures and processes. Participate in hiring decisions for housing staff. Coordinate onboarding and training of new staff in collaboration with Family Connections Director. Provide regular supervision to assigned staff. Complete performance evaluations that include disciplinary measures and documented performance issues and recommended course of action to direct supervisor and senior leadership. Participate in Family Connections management team meetings, planning, and decisions. Assist staff in client intake, brief case management, case conferencing, referrals, and data entry. Conduct regular quality assurance checks to ensure data entry is accurate and reflective of the work completed. Be available to provide support in all programs when Director is absent. Client Intake & Assessment Conduct intake screenings and assessments for families and individuals who are seeking homeless prevention support to connect with or maintain current housing using designated tools to include VI-SPDAT and CFSA2.0. Provide, collect, and submit necessary documentation (income verification, lease agreements, background checks, rental paperwork, etc.) in accordance with grant guidelines and program procedures. Participate in Coordinated Entry meetings and assign referrals to appropriate housing staff. Case Management & Follow-Up Create individualized housing stabilization or case plans that support goals around housing, financial stability, family wellness, and community connectedness. Document "next steps" and assign responsibility for each task. Provide ongoing follow-up with clients to assess progress, goal attainment, and connect families with resources to address concerns and priorities. Provide advocacy to entities involved with families, based on family needs, including but not limited to welfare and public benefit agencies, landlords, and educational entities. Support family members in advocating for themselves. Seek feedback from families and team members for program improvement. Data, Documentation & Reporting Consistently and accurately enter data into designated database systems within five (5) days of service. Maintain complete client files including hardcopy and internal tracking logs. Collect demographic and case plan information to produce reliable program reports. Coordinate with the finance department to process approved requests, submitting accurate financial documentation and maintaining accurate financial records. Actively communicate with and seek support from supervisor including information on number of referrals received, assessments and interviews completed, and allocation of funds. Maintain up-to-date Release of Information (ROI) documentation annually in compliance with privacy standards. Client Engagement & Community Partnerships Provide friendly, welcoming, and professional customer service to families, individuals, community members, and collaborating organizations. Cultivate and maintain working relationships with landlords and provider organizations for referral and follow up support. Act as liaison between internal program and strategic partner agencies, soliciting their support to obtain/make appropriate referrals to families needing services. Monitor affordable housing inventory in the community. Participate in local meetings and training, with the approval of supervisor, to remain current on homelessness, poverty, and related issues. Participate in ongoing training and be responsible for following Standards of Quality for Family Strengthening & Support and Trauma-Informed Care. Transitional Housing Program Operations Establish procedures and workflows in compliance with transitional housing grant guidelines. Provide leadership in recommending improvements and adjusting processes as the program evolves. Serve as liaison between tenants, facilities management, and program staff to address day-to-day needs. Support daily program operations and serve as a resource for on-site residents. Competencies Skills, behaviors, and abilities necessary to succeed in the role, but not required for eligibility. Success in this role is built on a culture of continuous learning and early, ongoing feedback. A strong foundation in key competencies is important, along with the willingness to grow through experience. Training is provided during work hours — many of them are self-paced — and require motivation, time management, and the ability to reflect on and apply new knowledge and skills to support positive outcomes for clients. Ability to engage, foster, and maintain effective working relationships with a broad variety of families and individuals Ability to demonstrate empathy and compassion, using a calm, quiet, and natural tones. Knowledge of child development and 2Gen strength-based family support practices, and ability to apply these practices when working with families and co-workers. Knowledge of Trauma Informed Care and Motivational Interviewing, and ability to apply these practices and principals when working with clients. Proficiency in problem solving, planning, mediation, and conflict resolution. Compensation details: Yearly Salary PIb3dfd508b4d
Group Housing Manager
Posted 2 days ago
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Job Description
**Job Number**
**Job Category** Sales & Marketing
**Location** JW Marriott Tampa Water Street, 510 Water Street, Tampa, Florida, United States, 33602VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Pay Range:** $25.02 - $31.73 per hour
**Bonus Eligible:** Y
**JOB SUMMARY**
Manages all rooms aspects of assigned groups and uses discretion and judgement in dealing with group contacts, both on the phone and in an operational environment, including any contractual obligations. Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract, verifying, documenting and releasing any unused room or attraction inventory back for general sale. Checks any increases in inventory will be checked for availability and any discrepancies will be communicated to the client at the time of rooming list entry.
**CANDIDATE PROFILE**
**Education and Experience**
**Required:**
- High school diploma or GED; 5 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing, guest services, front desk, or related professional area.
**Preferred:**
- Knowledge of property operations.
**CORE WORK ACTIVITIES**
**Managing Group Housing Operations**
- Manages the operational preparation for all group bookings, including guest deposits, room blocks, rooming list, cutoff dates, waitlist, overflow accommodations, rooming requests, contact relationships and ticketing needs.
- Checks for accuracy on all booking sheets, contracts to verify that they are in accordance with operational guidelines (e.g., inventory, availability, rate structure, and operating procedures, such as deadlines for deposits, rooming list).
- Maintains organized, accurate files on each group account and monitors of the course of action for each account daily.
- Provides various reports and communications to Sales, Convention Services, Director of Call Center, Travel Industry Sales, Front Office and Accounting.
- Acts as primary Rooms Division contact in advance planning meeting, communicating all pertinent information to the Rooms Division, Revenue Management, and Accounting.
- Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract, verifying, documenting and releasing any unused room or attraction inventory back for general sale. Checks any increases in inventory for availability and any discrepancies will be communicated to the client at the time of rooming list entry.
- Attends Pre-Convention Meetings, Bill Reviews and site visits for assigned groups.
- Manages all rooms aspects of assigned groups and uses discretion and judgement in dealing with group contacts, both on the phone and in an operational environment, including any contractual obligations.
**Providing Exceptional Customer Service to all Guests and Customers**
- Executes exemplary customer service to drive customer satisfaction and loyalty by understanding customer's needs and recommending appropriate features and services that best meet their needs.
- Supports the company's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Services customers in order to grow share of the account.
**Additional Sales and Marketing Responsibilities**
- Utilizes intranet for resources and information.
- Attends and completes all appropriate training courses as designated to learn Sales Business Processes and use of various systems.
- Performs other duties, as assigned, to meet business needs.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Group Housing Manager
Posted 2 days ago
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Job Description
**Job Number**
**Job Category** Reservations
**Location** JW Marriott Desert Springs Resort & Spa, 74-855 Country Club Drive, Palm Desert, California, United States, 92260VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Bonus Eligible:** Y
**JOB SUMMARY**
Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; no work experience required.
OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
**CORE WORK ACTIVITIES**
**Understanding Markets & Maximizing Revenue**
- Identifies new reservations sales business to achieve personal and property revenue goals.
- Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Monitors same day selling procedures to maximize room revenue and control property occupancy.
- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
**Conducting Daily Reservations Sales Activities**
- Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Uses sales resources and administrative/support staff effectively.
- Assists in monitoring group reservation forecast data.
- Coordinates with sales and Convention Services to process rooming lists and reservation cards.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Assists with monitoring accuracy of reservation sales orders within tracking systems.
- Tracks no-show reservations and processes charges as needed.
- Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
- Manages wait list and prioritizes order of wait list contacts to be made.
- Prepares work and maintenance orders.
**Providing Exceptional Customer Service**
- Supports customer loyalty and property's brand standards by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Provides excellent customer service consistent with the daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Sets a positive example for guest relations.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Handles guest complaints and disputes following the instant pacification procedures.
**Managing and Conducting Human Resource Activities**
- Monitors reservations sales agents while on phone calls.
- Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Utilizes all available on the job training tools for employees.
- Creates monthly labor scheduling for team.
**Additional Responsibilities**
- Utilizes applicable intranet for resources and information.
- Creates contracts as required.
The salary range for this position is $68,640 to $85,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Group Housing Manager
Posted 1 day ago
Job Viewed
Job Description
Sage Hospitality Group is set to hire a **Group Housing Manager** for the Hotel Van Zandt in Austin, Texas!
Located in the Rainey Street District, Hotel Van Zandt features 319 guest rooms and more than 25,000 square feet of meeting space. You can enjoy live music at our featured restaurant onsite, Geraldine's, host pool parties, or check out one of the many pop-up events. Join us here to make a difference!
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
**Job Overview**
Responsible for assisting in the coordination and management of group and corporate travel reservations, ensuring accuracy, efficiency, and exceptional service in support of overall hotel operations.
**Responsibilities**
+ Handle assigned property's reservation calls, faxes, and emails when necessary to provide optimal customer service while speaking in the appropriate brand voice.
+ Maintain accuracy of group blocks including cutoff date, room pick up, room type, suite blocks, rates etc.
+ Ensure accurate billing set-up for prompt and accurate processing. Identify, block, and process staff, VIP, and comp room reservations with each group.
+ Ensure appropriate inventory and information is available for individual call-in groups via all designated booking channels.
+ Set up and maintain master file for each group with pertinent information, including but not limited to approved changes applied to the group and documented conversations with clients, convention service managers, sales manager, and other applicable manager(s).
+ Monitor group pick up, cut-off dates, rate and room type availability to maximize hotel revenues and client/guest satisfaction.
+ Audit all assigned group blocks, room rates, and concessions against PMS per contract once group has turned definite.
+ Ensure that blocks entered are consistent with pattern for group and that room type blocks flow for duration of the block. Update as necessary as group rooms pick-up and/or cut-off date has been reached. Seek approval for additional rooms beyond contracted block as needed.
+ Facilitate rooming list entry through method chosen by meeting planner. Ensure all appropriate information is available for individual call in groups.
+ Coordinate all group activity and information, including processing of reservations, rooming lists, advance deposits, and group resumes to the necessary departments.
+ Review rooming lists for accuracy of information, format, and billing requirements. Identify, process, and block rooms for staff and VIP lists as necessary.
+ Block special request reservations and suites required. Facilitate special requests using available system(s) as needed, as well as direct property communication to the needed areas/departments.
+ Monitor housing bureau pickup as required and make adjustments accordingly. Communicate with management team as necessary.
+ Facilitate consumption of any complimentary rooms or other contractual room requirements (e.g. complimentary upgrades) and communicate with all appropriate departments.
+ Serve as liaison with accounting department to ensure all billing requests are configured and executed as necessary.
+ Prepare all necessary reports and for each hotel's Group Pick Up meeting - be prepared to discuss pickup and trending of groups during meeting.
+ Communicate effectively and in a timely manner to internal Revenue Management and CS teams any information received that could impact the performance of each group.
+ All other duties as assigned, requested or deemed necessary by management.
**Qualifications**
**Education/Formal Training**
4-year college degree or equivalent hospitality experience.
**Experience**
Previous sales, hospitality &/or analysis experience preferred.
**Knowledge/Skills**
+ Ability to type minimum of 60 WPM.
+ Microsoft Word applications: Word, Excel, Publisher and PowerPoint.
+ Alphabetizing, grammar, and punctuation skills.
+ Standard business letter formats. Strong editing skills.
+ Excellent attention to detail and multi-tasking skills
**Physical Demands**
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Ability to respond to telephone inquiries and handle clients and associates
+ Ability to use a computer, file, check diary
+ Excellent speech communication skills necessary to communicate clearly with customers and other departments.
+ Excellent comprehension and literacy required to read contracts, manager's letters and help prepare contracts and proposals.
+ Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients.
+ Occasional standing.
+ Occasional carrying and lifting of files and office items up to 25 lbs.
**Environment**
General office and indoors of a hotel environment for 95% of the time.
**Salary**
USD $48,000.00 - USD $4,000.00 /Yr.
**ID:** _ _
**Position Type:** _Regular Full-Time_
**Property** **:** _Hotel Van Zandt_
**Outlet:** _Hotel_
**Category:** _Revenue Management_
**Min:** _USD 48,000.00/Yr._
**Max:** _USD 54,000.00/Yr._
**_Address_** **:** _605 Davis St_
**_City_** **:** _Austin_
**_State_** **:** _Texas_
EOE Protected Veterans/Disability
Housing Manager (Hiring Immediately)
Posted today
Job Viewed
Job Description
Position Summary
The Housing Manager advances Catholic Charities mission by supporting individuals and families experiencing housing instability through three key responsibilities:
- Leading the development and implementation of the Transitional Housing Program , ensuring it aligns with grant guidelines and adapts as the program evolves.
- Developing and Managing the Rapid Rehousing Program in alignment with grant guidelines.
- Managing the established Rent Assistance Program at a reduced scale, in alignment with current funding levels.
This position provides direct service, intake, case management, and coordination with internal and external partners to help clients access housing resources and community support. Responsibilities include providing direction, development, management, and leadership to a team of Housing Navigators. The role also includes administrative tasks such as documentation, data entry, and financial tracking to ensure contract requirements are met.
Success in this position requires strong organizational and relationship-building skills, a trauma-informed approach, and a commitment to serving vulnerable populations with dignity and respect. A flexible schedule is required as this position will work occasional evenings and weekends as needed.
Essential Duties
Key tasks and responsibilities to be performed in the role.
Administrative & Management
- Provide supervision to Housing Navigators including oversight in data entry and regular review of procedures and processes.
- Participate in hiring decisions for housing staff.
- Coordinate onboarding and training of new staff in collaboration with Family Connections Director.
- Provide regular supervision to assigned staff.
- Complete performance evaluations that include disciplinary measures and documented performance issues and recommended course of action to direct supervisor and senior leadership.
- Participate in Family Connections management team meetings, planning, and decisions.
- Assist staff in client intake, brief case management, case conferencing, referrals, and data entry.
- Conduct regular quality assurance checks to ensure data entry is accurate and reflective of the work completed.
- Be available to provide support in all programs when Director is absent.
Client Intake & Assessment
- Conduct intake screenings and assessments for families and individuals who are seeking homeless prevention support to connect with or maintain current housing using designated tools to include VI-SPDAT and CFSA2.0.
- Provide, collect, and submit necessary documentation (income verification, lease agreements, background checks, rental paperwork, etc.) in accordance with grant guidelines and program procedures.
- Participate in Coordinated Entry meetings and assign referrals to appropriate housing staff.
Case Management & Follow-Up
- Create individualized housing stabilization or case plans that support goals around housing, financial stability, family wellness, and community connectedness.
- Document next steps and assign responsibility for each task. Provide ongoing follow-up with clients to assess progress, goal attainment, and connect families with resources to address concerns and priorities.
- Provide advocacy to entities involved with families, based on family needs, including but not limited to welfare and public benefit agencies, landlords, and educational entities. Support family members in advocating for themselves.
- Seek feedback from families and team members for program improvement.
Data, Documentation & Reporting
- Consistently and accurately enter data into designated database systems within five (5) days of service. Maintain complete client files including hardcopy and internal tracking logs. Collect demographic and case plan information to produce reliable program reports.
- Coordinate with the finance department to process approved requests, submitting accurate financial documentation and maintaining accurate financial records.
- Actively communicate with and seek support from supervisor including information on number of referrals received, assessments and interviews completed, and allocation of funds.
- Maintain up-to-date Release of Information (ROI) documentation annually in compliance with privacy standards.
Client Engagement & Community Partnerships
- Provide friendly, welcoming, and professional customer service to families, individuals, community members, and collaborating organizations.
- Cultivate and maintain working relationships with landlords and provider organizations for referral and follow up support.
- Act as liaison between internal program and strategic partner agencies, soliciting their support to obtain/make appropriate referrals to families needing services.
- Monitor affordable housing inventory in the community.
- Participate in local meetings and training, with the approval of supervisor, to remain current on homelessness, poverty, and related issues.
- Participate in ongoing training and be responsible for following Standards of Quality for Family Strengthening & Support and Trauma-Informed Care.
Transitional Housing Program Operations
- Establish procedures and workflows in compliance with transitional housing grant guidelines.
- Provide leadership in recommending improvements and adjusting processes as the program evolves.
- Serve as liaison between tenants, facilities management, and program staff to address day-to-day needs.
- Support daily program operations and serve as a resource for on-site residents.
Competencies
Skills, behaviors, and abilities necessary to succeed in the role, but not required for eligibility.
Success in this role is built on a culture of continuous learning and early, ongoing feedback. A strong foundation in key competencies is important, along with the willingness to grow through experience. Training is provided during work hours many of them are self-paced and require motivation, time management, and the ability to reflect on and apply new knowledge and skills to support positive outcomes for clients.
- Ability to engage, foster, and maintain effective working relationships with a broad variety of families and individuals
- Ability to demonstrate empathy and compassion, using a calm, quiet, and natural tones.
- Knowledge of child development and 2Gen strength-based family support practices, and ability to apply these practices when working with families and co-workers.
- Knowledge of Trauma Informed Care and Motivational Interviewing, and ability to apply these practices and principals when working with clients.
- Proficiency in problem solving, planning, mediation, and conflict resolution.
Requirements
Minimum requirements to be eligible for the role.
Education & Experience
- Bachelors degree in Human Services, Social Work, Psychology or related field preferred along with a minimum of two-years full-time experience working with direct client/family interaction.
- Previous supervisory experience.
- Experience with low-income, transitional housing, or vulnerable populations.
Knowledge & Skills
- Strong verbal and written communication skills, with an emphasis on listening, problem solving, and maintaining positive working relationships.
- Strong interpersonal and human relations skills with the ability to form and maintain positive relationships with diverse families and colleagues.
- Ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and the community.
- Ability to complete required on-the-job training in English within established time limits, including passing training assessments and earning necessary certifications (with accommodations, if applicable).
- Basic math and analytical skills to perform calculations (e.g., budgeting, income vs. expenses, monthly vs annually) and interpret results to support case management.
- Ability to follow directions and interpret policies and procedures to ensure compliance.
- Exceptional attention to detail, particularly in data entry, documentation, and record-keeping.
- Computer proficiency, including word processing and detailed data entry. Ability to learn and utilize various databases with strong attention to detail.
- Knowledge of Human Services agencies in the area.
- Bilingual in English/Spanish is strongly preferred.
Other Requirements
- Valid drivers license and reliable transportation.
- Must be able to regularly climb stairs, as the job requires.
- Ability and willingness to work within the established structure and guidelines of Catholic Charities.
- High level of self-motivation, enthusiasm, and team-oriented work ethic, with the ability to prioritize projects and manage multiple responsibilities effectively.
- Ability to work on occasional evenings and weekends to accommodate family schedules, meetings, and special events.
- Must successfully complete background clearance.
Work Environment
- Most of the assig
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Housing Manager (Hiring Immediately)
Posted today
Job Viewed
Job Description
Position Summary
The Housing Manager advances Catholic Charities mission by supporting individuals and families experiencing housing instability through three key responsibilities:
- Leading the development and implementation of the Transitional Housing Program , ensuring it aligns with grant guidelines and adapts as the program evolves.
- Developing and Managing the Rapid Rehousing Program in alignment with grant guidelines.
- Managing the established Rent Assistance Program at a reduced scale, in alignment with current funding levels.
This position provides direct service, intake, case management, and coordination with internal and external partners to help clients access housing resources and community support. Responsibilities include providing direction, development, management, and leadership to a team of Housing Navigators. The role also includes administrative tasks such as documentation, data entry, and financial tracking to ensure contract requirements are met.
Success in this position requires strong organizational and relationship-building skills, a trauma-informed approach, and a commitment to serving vulnerable populations with dignity and respect. A flexible schedule is required as this position will work occasional evenings and weekends as needed.
Essential Duties
Key tasks and responsibilities to be performed in the role.
Administrative & Management
- Provide supervision to Housing Navigators including oversight in data entry and regular review of procedures and processes.
- Participate in hiring decisions for housing staff.
- Coordinate onboarding and training of new staff in collaboration with Family Connections Director.
- Provide regular supervision to assigned staff.
- Complete performance evaluations that include disciplinary measures and documented performance issues and recommended course of action to direct supervisor and senior leadership.
- Participate in Family Connections management team meetings, planning, and decisions.
- Assist staff in client intake, brief case management, case conferencing, referrals, and data entry.
- Conduct regular quality assurance checks to ensure data entry is accurate and reflective of the work completed.
- Be available to provide support in all programs when Director is absent.
Client Intake & Assessment
- Conduct intake screenings and assessments for families and individuals who are seeking homeless prevention support to connect with or maintain current housing using designated tools to include VI-SPDAT and CFSA2.0.
- Provide, collect, and submit necessary documentation (income verification, lease agreements, background checks, rental paperwork, etc.) in accordance with grant guidelines and program procedures.
- Participate in Coordinated Entry meetings and assign referrals to appropriate housing staff.
Case Management & Follow-Up
- Create individualized housing stabilization or case plans that support goals around housing, financial stability, family wellness, and community connectedness.
- Document next steps and assign responsibility for each task. Provide ongoing follow-up with clients to assess progress, goal attainment, and connect families with resources to address concerns and priorities.
- Provide advocacy to entities involved with families, based on family needs, including but not limited to welfare and public benefit agencies, landlords, and educational entities. Support family members in advocating for themselves.
- Seek feedback from families and team members for program improvement.
Data, Documentation & Reporting
- Consistently and accurately enter data into designated database systems within five (5) days of service. Maintain complete client files including hardcopy and internal tracking logs. Collect demographic and case plan information to produce reliable program reports.
- Coordinate with the finance department to process approved requests, submitting accurate financial documentation and maintaining accurate financial records.
- Actively communicate with and seek support from supervisor including information on number of referrals received, assessments and interviews completed, and allocation of funds.
- Maintain up-to-date Release of Information (ROI) documentation annually in compliance with privacy standards.
Client Engagement & Community Partnerships
- Provide friendly, welcoming, and professional customer service to families, individuals, community members, and collaborating organizations.
- Cultivate and maintain working relationships with landlords and provider organizations for referral and follow up support.
- Act as liaison between internal program and strategic partner agencies, soliciting their support to obtain/make appropriate referrals to families needing services.
- Monitor affordable housing inventory in the community.
- Participate in local meetings and training, with the approval of supervisor, to remain current on homelessness, poverty, and related issues.
- Participate in ongoing training and be responsible for following Standards of Quality for Family Strengthening & Support and Trauma-Informed Care.
Transitional Housing Program Operations
- Establish procedures and workflows in compliance with transitional housing grant guidelines.
- Provide leadership in recommending improvements and adjusting processes as the program evolves.
- Serve as liaison between tenants, facilities management, and program staff to address day-to-day needs.
- Support daily program operations and serve as a resource for on-site residents.
Competencies
Skills, behaviors, and abilities necessary to succeed in the role, but not required for eligibility.
Success in this role is built on a culture of continuous learning and early, ongoing feedback. A strong foundation in key competencies is important, along with the willingness to grow through experience. Training is provided during work hours many of them are self-paced and require motivation, time management, and the ability to reflect on and apply new knowledge and skills to support positive outcomes for clients.
- Ability to engage, foster, and maintain effective working relationships with a broad variety of families and individuals
- Ability to demonstrate empathy and compassion, using a calm, quiet, and natural tones.
- Knowledge of child development and 2Gen strength-based family support practices, and ability to apply these practices when working with families and co-workers.
- Knowledge of Trauma Informed Care and Motivational Interviewing, and ability to apply these practices and principals when working with clients.
- Proficiency in problem solving, planning, mediation, and conflict resolution.
Requirements
Minimum requirements to be eligible for the role.
Education & Experience
- Bachelors degree in Human Services, Social Work, Psychology or related field preferred along with a minimum of two-years full-time experience working with direct client/family interaction.
- Previous supervisory experience.
- Experience with low-income, transitional housing, or vulnerable populations.
Knowledge & Skills
- Strong verbal and written communication skills, with an emphasis on listening, problem solving, and maintaining positive working relationships.
- Strong interpersonal and human relations skills with the ability to form and maintain positive relationships with diverse families and colleagues.
- Ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and the community.
- Ability to complete required on-the-job training in English within established time limits, including passing training assessments and earning necessary certifications (with accommodations, if applicable).
- Basic math and analytical skills to perform calculations (e.g., budgeting, income vs. expenses, monthly vs annually) and interpret results to support case management.
- Ability to follow directions and interpret policies and procedures to ensure compliance.
- Exceptional attention to detail, particularly in data entry, documentation, and record-keeping.
- Computer proficiency, including word processing and detailed data entry. Ability to learn and utilize various databases with strong attention to detail.
- Knowledge of Human Services agencies in the area.
- Bilingual in English/Spanish is strongly preferred.
Other Requirements
- Valid drivers license and reliable transportation.
- Must be able to regularly climb stairs, as the job requires.
- Ability and willingness to work within the established structure and guidelines of Catholic Charities.
- High level of self-motivation, enthusiasm, and team-oriented work ethic, with the ability to prioritize projects and manage multiple responsibilities effectively.
- Ability to work on occasional evenings and weekends to accommodate family schedules, meetings, and special events.
- Must successfully complete background clearance.
Work Environment
- Most of the assig
Housing Manager (Hiring Immediately)
Posted today
Job Viewed
Job Description
Position Summary
The Housing Manager advances Catholic Charities mission by supporting individuals and families experiencing housing instability through three key responsibilities:
- Leading the development and implementation of the Transitional Housing Program , ensuring it aligns with grant guidelines and adapts as the program evolves.
- Developing and Managing the Rapid Rehousing Program in alignment with grant guidelines.
- Managing the established Rent Assistance Program at a reduced scale, in alignment with current funding levels.
This position provides direct service, intake, case management, and coordination with internal and external partners to help clients access housing resources and community support. Responsibilities include providing direction, development, management, and leadership to a team of Housing Navigators. The role also includes administrative tasks such as documentation, data entry, and financial tracking to ensure contract requirements are met.
Success in this position requires strong organizational and relationship-building skills, a trauma-informed approach, and a commitment to serving vulnerable populations with dignity and respect. A flexible schedule is required as this position will work occasional evenings and weekends as needed.
Essential Duties
Key tasks and responsibilities to be performed in the role.
Administrative & Management
- Provide supervision to Housing Navigators including oversight in data entry and regular review of procedures and processes.
- Participate in hiring decisions for housing staff.
- Coordinate onboarding and training of new staff in collaboration with Family Connections Director.
- Provide regular supervision to assigned staff.
- Complete performance evaluations that include disciplinary measures and documented performance issues and recommended course of action to direct supervisor and senior leadership.
- Participate in Family Connections management team meetings, planning, and decisions.
- Assist staff in client intake, brief case management, case conferencing, referrals, and data entry.
- Conduct regular quality assurance checks to ensure data entry is accurate and reflective of the work completed.
- Be available to provide support in all programs when Director is absent.
Client Intake & Assessment
- Conduct intake screenings and assessments for families and individuals who are seeking homeless prevention support to connect with or maintain current housing using designated tools to include VI-SPDAT and CFSA2.0.
- Provide, collect, and submit necessary documentation (income verification, lease agreements, background checks, rental paperwork, etc.) in accordance with grant guidelines and program procedures.
- Participate in Coordinated Entry meetings and assign referrals to appropriate housing staff.
Case Management & Follow-Up
- Create individualized housing stabilization or case plans that support goals around housing, financial stability, family wellness, and community connectedness.
- Document next steps and assign responsibility for each task. Provide ongoing follow-up with clients to assess progress, goal attainment, and connect families with resources to address concerns and priorities.
- Provide advocacy to entities involved with families, based on family needs, including but not limited to welfare and public benefit agencies, landlords, and educational entities. Support family members in advocating for themselves.
- Seek feedback from families and team members for program improvement.
Data, Documentation & Reporting
- Consistently and accurately enter data into designated database systems within five (5) days of service. Maintain complete client files including hardcopy and internal tracking logs. Collect demographic and case plan information to produce reliable program reports.
- Coordinate with the finance department to process approved requests, submitting accurate financial documentation and maintaining accurate financial records.
- Actively communicate with and seek support from supervisor including information on number of referrals received, assessments and interviews completed, and allocation of funds.
- Maintain up-to-date Release of Information (ROI) documentation annually in compliance with privacy standards.
Client Engagement & Community Partnerships
- Provide friendly, welcoming, and professional customer service to families, individuals, community members, and collaborating organizations.
- Cultivate and maintain working relationships with landlords and provider organizations for referral and follow up support.
- Act as liaison between internal program and strategic partner agencies, soliciting their support to obtain/make appropriate referrals to families needing services.
- Monitor affordable housing inventory in the community.
- Participate in local meetings and training, with the approval of supervisor, to remain current on homelessness, poverty, and related issues.
- Participate in ongoing training and be responsible for following Standards of Quality for Family Strengthening & Support and Trauma-Informed Care.
Transitional Housing Program Operations
- Establish procedures and workflows in compliance with transitional housing grant guidelines.
- Provide leadership in recommending improvements and adjusting processes as the program evolves.
- Serve as liaison between tenants, facilities management, and program staff to address day-to-day needs.
- Support daily program operations and serve as a resource for on-site residents.
Competencies
Skills, behaviors, and abilities necessary to succeed in the role, but not required for eligibility.
Success in this role is built on a culture of continuous learning and early, ongoing feedback. A strong foundation in key competencies is important, along with the willingness to grow through experience. Training is provided during work hours many of them are self-paced and require motivation, time management, and the ability to reflect on and apply new knowledge and skills to support positive outcomes for clients.
- Ability to engage, foster, and maintain effective working relationships with a broad variety of families and individuals
- Ability to demonstrate empathy and compassion, using a calm, quiet, and natural tones.
- Knowledge of child development and 2Gen strength-based family support practices, and ability to apply these practices when working with families and co-workers.
- Knowledge of Trauma Informed Care and Motivational Interviewing, and ability to apply these practices and principals when working with clients.
- Proficiency in problem solving, planning, mediation, and conflict resolution.
Requirements
Minimum requirements to be eligible for the role.
Education & Experience
- Bachelors degree in Human Services, Social Work, Psychology or related field preferred along with a minimum of two-years full-time experience working with direct client/family interaction.
- Previous supervisory experience.
- Experience with low-income, transitional housing, or vulnerable populations.
Knowledge & Skills
- Strong verbal and written communication skills, with an emphasis on listening, problem solving, and maintaining positive working relationships.
- Strong interpersonal and human relations skills with the ability to form and maintain positive relationships with diverse families and colleagues.
- Ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and the community.
- Ability to complete required on-the-job training in English within established time limits, including passing training assessments and earning necessary certifications (with accommodations, if applicable).
- Basic math and analytical skills to perform calculations (e.g., budgeting, income vs. expenses, monthly vs annually) and interpret results to support case management.
- Ability to follow directions and interpret policies and procedures to ensure compliance.
- Exceptional attention to detail, particularly in data entry, documentation, and record-keeping.
- Computer proficiency, including word processing and detailed data entry. Ability to learn and utilize various databases with strong attention to detail.
- Knowledge of Human Services agencies in the area.
- Bilingual in English/Spanish is strongly preferred.
Other Requirements
- Valid drivers license and reliable transportation.
- Must be able to regularly climb stairs, as the job requires.
- Ability and willingness to work within the established structure and guidelines of Catholic Charities.
- High level of self-motivation, enthusiasm, and team-oriented work ethic, with the ability to prioritize projects and manage multiple responsibilities effectively.
- Ability to work on occasional evenings and weekends to accommodate family schedules, meetings, and special events.
- Must successfully complete background clearance.
Work Environment
- Most of the assig
Housing Manager (Hiring Immediately)
Posted today
Job Viewed
Job Description
Position Summary
The Housing Manager advances Catholic Charities mission by supporting individuals and families experiencing housing instability through three key responsibilities:
- Leading the development and implementation of the Transitional Housing Program , ensuring it aligns with grant guidelines and adapts as the program evolves.
- Developing and Managing the Rapid Rehousing Program in alignment with grant guidelines.
- Managing the established Rent Assistance Program at a reduced scale, in alignment with current funding levels.
This position provides direct service, intake, case management, and coordination with internal and external partners to help clients access housing resources and community support. Responsibilities include providing direction, development, management, and leadership to a team of Housing Navigators. The role also includes administrative tasks such as documentation, data entry, and financial tracking to ensure contract requirements are met.
Success in this position requires strong organizational and relationship-building skills, a trauma-informed approach, and a commitment to serving vulnerable populations with dignity and respect. A flexible schedule is required as this position will work occasional evenings and weekends as needed.
Essential Duties
Key tasks and responsibilities to be performed in the role.
Administrative & Management
- Provide supervision to Housing Navigators including oversight in data entry and regular review of procedures and processes.
- Participate in hiring decisions for housing staff.
- Coordinate onboarding and training of new staff in collaboration with Family Connections Director.
- Provide regular supervision to assigned staff.
- Complete performance evaluations that include disciplinary measures and documented performance issues and recommended course of action to direct supervisor and senior leadership.
- Participate in Family Connections management team meetings, planning, and decisions.
- Assist staff in client intake, brief case management, case conferencing, referrals, and data entry.
- Conduct regular quality assurance checks to ensure data entry is accurate and reflective of the work completed.
- Be available to provide support in all programs when Director is absent.
Client Intake & Assessment
- Conduct intake screenings and assessments for families and individuals who are seeking homeless prevention support to connect with or maintain current housing using designated tools to include VI-SPDAT and CFSA2.0.
- Provide, collect, and submit necessary documentation (income verification, lease agreements, background checks, rental paperwork, etc.) in accordance with grant guidelines and program procedures.
- Participate in Coordinated Entry meetings and assign referrals to appropriate housing staff.
Case Management & Follow-Up
- Create individualized housing stabilization or case plans that support goals around housing, financial stability, family wellness, and community connectedness.
- Document next steps and assign responsibility for each task. Provide ongoing follow-up with clients to assess progress, goal attainment, and connect families with resources to address concerns and priorities.
- Provide advocacy to entities involved with families, based on family needs, including but not limited to welfare and public benefit agencies, landlords, and educational entities. Support family members in advocating for themselves.
- Seek feedback from families and team members for program improvement.
Data, Documentation & Reporting
- Consistently and accurately enter data into designated database systems within five (5) days of service. Maintain complete client files including hardcopy and internal tracking logs. Collect demographic and case plan information to produce reliable program reports.
- Coordinate with the finance department to process approved requests, submitting accurate financial documentation and maintaining accurate financial records.
- Actively communicate with and seek support from supervisor including information on number of referrals received, assessments and interviews completed, and allocation of funds.
- Maintain up-to-date Release of Information (ROI) documentation annually in compliance with privacy standards.
Client Engagement & Community Partnerships
- Provide friendly, welcoming, and professional customer service to families, individuals, community members, and collaborating organizations.
- Cultivate and maintain working relationships with landlords and provider organizations for referral and follow up support.
- Act as liaison between internal program and strategic partner agencies, soliciting their support to obtain/make appropriate referrals to families needing services.
- Monitor affordable housing inventory in the community.
- Participate in local meetings and training, with the approval of supervisor, to remain current on homelessness, poverty, and related issues.
- Participate in ongoing training and be responsible for following Standards of Quality for Family Strengthening & Support and Trauma-Informed Care.
Transitional Housing Program Operations
- Establish procedures and workflows in compliance with transitional housing grant guidelines.
- Provide leadership in recommending improvements and adjusting processes as the program evolves.
- Serve as liaison between tenants, facilities management, and program staff to address day-to-day needs.
- Support daily program operations and serve as a resource for on-site residents.
Competencies
Skills, behaviors, and abilities necessary to succeed in the role, but not required for eligibility.
Success in this role is built on a culture of continuous learning and early, ongoing feedback. A strong foundation in key competencies is important, along with the willingness to grow through experience. Training is provided during work hours many of them are self-paced and require motivation, time management, and the ability to reflect on and apply new knowledge and skills to support positive outcomes for clients.
- Ability to engage, foster, and maintain effective working relationships with a broad variety of families and individuals
- Ability to demonstrate empathy and compassion, using a calm, quiet, and natural tones.
- Knowledge of child development and 2Gen strength-based family support practices, and ability to apply these practices when working with families and co-workers.
- Knowledge of Trauma Informed Care and Motivational Interviewing, and ability to apply these practices and principals when working with clients.
- Proficiency in problem solving, planning, mediation, and conflict resolution.
Requirements
Minimum requirements to be eligible for the role.
Education & Experience
- Bachelors degree in Human Services, Social Work, Psychology or related field preferred along with a minimum of two-years full-time experience working with direct client/family interaction.
- Previous supervisory experience.
- Experience with low-income, transitional housing, or vulnerable populations.
Knowledge & Skills
- Strong verbal and written communication skills, with an emphasis on listening, problem solving, and maintaining positive working relationships.
- Strong interpersonal and human relations skills with the ability to form and maintain positive relationships with diverse families and colleagues.
- Ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and the community.
- Ability to complete required on-the-job training in English within established time limits, including passing training assessments and earning necessary certifications (with accommodations, if applicable).
- Basic math and analytical skills to perform calculations (e.g., budgeting, income vs. expenses, monthly vs annually) and interpret results to support case management.
- Ability to follow directions and interpret policies and procedures to ensure compliance.
- Exceptional attention to detail, particularly in data entry, documentation, and record-keeping.
- Computer proficiency, including word processing and detailed data entry. Ability to learn and utilize various databases with strong attention to detail.
- Knowledge of Human Services agencies in the area.
- Bilingual in English/Spanish is strongly preferred.
Other Requirements
- Valid drivers license and reliable transportation.
- Must be able to regularly climb stairs, as the job requires.
- Ability and willingness to work within the established structure and guidelines of Catholic Charities.
- High level of self-motivation, enthusiasm, and team-oriented work ethic, with the ability to prioritize projects and manage multiple responsibilities effectively.
- Ability to work on occasional evenings and weekends to accommodate family schedules, meetings, and special events.
- Must successfully complete background clearance.
Work Environment
- Most of the assig