1,098 Housing Specialist Ii jobs in the United States

Housing Specialist II

Location:West Covina, CA

Job ID:4266

Salary:$24.86 - $6.17 Per Hour

Area of Interest:Housing

Division:Adult Services

Shift Type:Day

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans- services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

PAY RATE: 24.86 - 26.17 Per Hour

BENEFITS:VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

The Housing Specialist II is responsible for identifying suitable housing options for program participants and their families, and assisting the participants to achieve sustainable and healthy independent living. Part of services team for the program, the Housing Specialist II, provides experience-based leadership and participates in all stages of client service: assessment, services planning, engagement and delivery. Assists program case management, outreach and community engagement as directed; able to lead these efforts as required.

DUTIES AND RESPONSIBILITIES

• Identifies and locates housing options suitable for homeless participants, including referral to VOALA shelters as appropriate.

• Creates and maintains a housing database linking tenants to apartments

• Communicates with landlords and familiarize them with the program and the unique needs of participants

• Conducts habitability and lead-based paint inspections of housing options as needed

• Works directly (One on One) with landlords on behalf of clients and program

• Develops support systems to meet individual client's housing needs; coordinates and facilitates move-in activities, rental negotiations, and service referrals as needed

• Facilitates the use of community resources to assist both tenants and landlords in the event of problems leading to potential eviction

• As a member of the program case management team, provides information referrals, crisis intervention, and assistance with permanent housing placement for participants

• Assists case managers in conducting the comprehensive screenings and assessments to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop an Individual Service Plan

• Coordinates follow-up services with case management team

• Additional duties as assigned

ESSENTIAL DUTIES:

• Identifies and locates housing options suitable for homeless program participants.

• Creates and maintains a housing database linking tenants to apartments

• Communicates with landlords and familiarize them with the program

• Works one-on-one with landlords to help clients, and represent program

• Develops Support system for clients to achieve and keep permanent housing, involving landlords and services available in the community.

• Coordinates efforts with Case Management team, supporting Case Management initiatives for clients served, meets regularly to stay current with client needs

• Participates in Community engagement and outreach efforts

• Other duties as required and may be subject to change

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

• Current TB screening and Immunization Records

• Copy of Current Professional License (if applicable)

• Current BLS Certification

• Valid Real Driver-s License or current US Passport

• Completion of all required trainings

EDUCATION:

• Bachelor-s Degree in Social Services or related disciplineOrEquivalent combination of education and work experience (four years)

• Within 15 days of hire attend Basic Life Support (BLS) certification

EXPERIENCE:

• Two years of general experience in case management, including helping homeless individuals navigate Los Angeles- affordable and subsidized housing system.

PREFERRED QUALIFICATIONS:

• Bilingual (Spanish)

• HMIS (homeless database)

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

SUMMARY:

The position duties include a high level and wide range of activities related to determining and documenting applicant and/or participant eligibility, income, rent and contractual relationships with owners in support of the Housing Choice Voucher (HCV) operations using written administrative policies and procedures. Interviews Housing Choice Voucher Program Participants on a weekly basis. The position requires full accountability for an assigned caseload including accurate and complete files, resolution of call center cases, and responsiveness to participant and landlord inquires. The Housing Specialist III (HSIII) position could carry a caseload up to 1½ times that of a Housing Specialist I. The caseload includes increased case management responsibilities. The overall performance must meet or exceed the HS III performance standards. Take on additional duties as assigned focused in the areas of general team support.

SUPERVISION RECEIVED AND EXERCISED:

Operates under the direct general supervision of a Supervisor. The HS III exercises no direct supervision over other employees but may act on behalf of or in the absence of the team supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Manage an assigned caseload of HCV participants
• Conduct annual and bi-annual recertifications within required time frames

• Complete interim recertifications as required
• Conduct participant briefings
• Process and monitor moves; Coordinate handoffs with vendor
• Determine housing assistance payment and tenant rent calculation
• Educate participants on program requirements and family obligations

• Resolve concerns between owners, tenants and the Housing Authority
• Process all transactions within required Housing Authority's systems including the legacy system/system of record
• Maintain accurate and complete electronic applicant/participant files
• Provide excellent customer service to participants, landlords, co-workers, clients and vendors
• Conduct all job functions in alignment with the Housing Authority's Administrative Plan, HUD regulations and other state and local requirements

• Obtain certification in Housing Choice Voucher
• Ensure regular attendance and punctuality
• Manage a caseload up to one and a half times that of a Housing Specialist I
• Complete Rent Determinations and generate HAP contracts
• Conduct voucher issuance briefings

• Take on higher levels of leadership on team
• Conduct percentage of quality control reviews for team
• Act as a mentor to new and seasoned staff

• Integrity: Acts in fair and ethical manner towards others
• Leadership: Aligns personal work goals and actions

• Quality: Meets quality standards set by organization
• Trust: Responds to immediate client needs

• Attention to Detail: Demonstrates concern for thoroughness and accuracy
• Fostering Communication: Communicates complex messages

• Information Gathering and Processing: Processes complex information from various sources
• Managing Project Execution: Basic: Demonstrates basic knowledge and ability and, with guidance, can apply the competency in common situations that present limited difficulties.
• Problem Solving: Solves complex problems

HOUSING SPECIALIST II (HCV)

SCOPE: This position is responsible for processing the initial, interim and transfer certification of families participating with the Housing Choice Voucher/Section 8 Housing Program. Incumbent also responsible for verifying eligibility for continued program participation in all HCV special, tenant and project-based related programs in accordance with program rules, federal regulations and established Standard Operating Procedures (SOPs).

ESSENTIAL FUNCTIONS: include, but are not necessarily limited to:
• Interview residents and applicants to obtain and verify all income and family composition to establish initial and continued eligibility of applicants and participants for HCV/Section 8 Programs. • Timely complete all required certifications timely, in accordance to agency policies, procedures and federal regulations. • Process reported changes of applicant and participating families utilizing CMHA's software system. • Calculate monthly payments for housing assistance payment, tenant rent to owner and utilities. • Perform walk in duty to provide assistance to clients. • Generate appointments, terminations, addendum notifications and various correspondence, forms and letters from CMHA's software system for participants, owners, applicants and others in accordance with program rules. • Develop positive professional relationships with applicants, participants and property owners for delivery of service in accordance with CMHA's established Gold Performance Standards. • Follow up with the client and landlord to gather necessary forms and/or status of units. • Assist with and conduct briefing sessions. Performs a re-briefing if the client does not understand and/or needs clarity concerning the HCV/Section 8 programs. • Update client records, answer questions, estimate the subsidy, tenant rent to owner and utilities for applicants and participants in accordance with program rules, regulations and CMHA's established SOPs. • Process RTAs and list units for inspection. • Answer and timely respond to email, phone, verbal, electronic and written communications from both internal and external clients. • Prepare a variety of correspondence, reports, etc. utilizing primarily Microsoft Office and CMHA's Agency specific Software system(s). • Prepare, organize, print and assemble various material used in a variety of agency functions. • Input information and extrapolate reports from the computer system relative to Housing Choice Voucher Program. • Review and process information for both owner and participant terminations from the HCV program. • Provide customer service in accordance to CMHA's Gold Standards to both internal and external clients, community stakeholders and other agency contacts. • Perform additional duties as assigned.

MINIMUM QUALIFICATIONS:
• Knowledge of PC-based software applications (Microsoft Word, Excel andMicrosoft Outlook ) • At least two (2) years of college level courses in Business Math, Social Work, Community Relations or Communication or equivalent experience. • At least two (2) years' experience in social work or related field, which requires contact with the public, or similar work involving evaluation of personal income and other assets. • Must be proficient in basic business math (addition, subtraction, multiplication, division and calculation of fractions and percentages). • Experience with implementing contracts, policies, and procedures. • Ability to maintain confidentiality. • Excellent customer services skills and the ability to work in a fast paced environment. • Must enjoy working with numbers and have the ability to frequently memorized data. • Knowledge of HUD regulations and advanced business math. • The incumbent must possess a housing specialist certification within 12 months of employment with CMHA as a HCV/Section 8 Housing Specialist. Incumbent must also take and pass all additional certification training and certifications offered during the course of employment in this position.

OTHER: The incumbent must possess and maintain a valid driver's license in state of residence, and maintain an insurable driving record under the terms and conditions of the CMHA auto liability policy. The incumbent may have no more than 6 accumulated points in 3 consecutive years.

• Possess one (1) year of experience in case management and implementation of government rental subsidy and other affordable housing and/or leasing programs supplemented by Housing and/or Social Services related training and coursework.

• The Specialist II performs the more complex tasks and duties. Incumbents have previous work experience in case management and the full range of technical duties related to implementation of governmental rental subsidy programs.
• Possess two (2) years of experience working for a Public Housing Agency (PHA) in case management and implementation of government rental subsidy programs supplemented by Housing related training and coursework.

• Retirement: City of Anaheim employees become members of the California Public Employees' Retirement System (CalPERS).
  • Classic CalPERS Members or a member of an agency with qualifying reciprocity, will be enrolled in the 2.7% @ 55 CalPERS retirement benefit formula. Employees pay the full employee contribution of 12%.
  • New CalPERS Members will be enrolled in the 2% @ 62 CalPERS benefit formula. Employees contribute 8% of the normal benefit costs for this retirement benefit.
• Employees contribute 1.45% towards Medicare. The City does not participate in Social Security and as such no deductions will be taken.

• Conduct initial and annual interviews with clients; determine initial and ongoing eligibility for rental subsidy and other affordable housing programs; manage an assigned caseload and develop and maintain accurate and up-to-date manual and automated case files.
• Conduct briefing sessions for qualified applicants from a broad spectrum of socio-economic backgrounds, interpret and explain rules, regulations, policies and procedures.
• Conduct initial and annual inspections of units in accordance with NSPIRE; advise tenant and/or landlord of deficiencies; re-inspects units as applicable; and approve units which meet standards.
• Become familiar with new rental subsidy and affordable housing programs and stay abreast of changes in existing program rules, regulations, policies and procedures.
• Perform related duties and responsibilities as required.

• Conduct initial and annual interviews with clients; determine initial and ongoing eligibility for rental subsidy and other affordable housing programs; manage an assigned caseload and develop and maintain accurate and up-to-date manual and automated case files.
• Conduct initial and annual inspections of units in accordance with NSPIRE; advise tenant and/or landlord of deficiencies; re-inspects units as applicable; and approve units which meet standards.
• Negotiate initial and annual rents with landlords and/or managers for housing units enrolled in rental subsidy and other affordable programs; calculate gross household income and adjusted annual income in order to determine total tenant payment.
• Identify housing resources in the community and encourage participation in rental subsidy and other affordable housing programs; explain and publicize the functions of the Housing Authority, including equal opportunity requirements.
• Perform related duties and responsibilities as required.

• Possess one (1) year of experience in case management and implementation of government rental subsidy and other affordable housing and/or leasing programs supplemented by Housing and/or Social Services related training and coursework.

• Basic functions and practices of a Housing Authority.
• Cultural diversity, basic record keeping; personal computer operations.
• Modern office procedures.

• Learn the functions of the position, including income calculation at 90% accuracy rate or above.
• Establish and maintain effective work relationships.
• Interact effectively with a wide variety of clients while maintaining a courteous and professional work environment; deal tactfully with those from a broad spectrum of socio-economic and cultural backgrounds.
• Communicate clearly and concisely, both orally and in writing, in person and over the telephone.
• Understand and carry out oral and written instructions.
• Prepare, organize and maintain accurate, detailed and confidential records.

• Possession a valid California Class C Driver's License by date of appointment in order to inspect housing units and to conduct recertification interviews with home-bound clients.

• Possess two (2) years of experience working for a Public Housing Agency (PHA) in case management and implementation of government rental subsidy programs supplemented by Housing related training and coursework.

• Government housing rules and regulations, advanced record keeping, effective interviewing and negotiation techniques.
• Personal computer operations.
• Case management techniques.

• Manage a heavy case load.
• Multi-task and prioritize.
• Calculate income and rent at an accuracy rate of 90% or above.
• Establish and maintain effective work relationships.
• Interact effectively with a wide variety of clients while maintaining a courteous and professional work environment.
• Deal tactfully with those from a broad spectrum of socio-economic and cultural backgrounds.
• Persuade owners to participate in programs; negotiate rents with landlords and/or owners.
• Identify and detect program fraud.
• Interpret, apply and explain program rules, regulations, policies and procedures.
• Operate a personal computer.
• Communicate clearly and concisely, both orally and in writing, in person and over the telephone.
• Understand and follow rules, regulations, policies and procedures.
• Prepare and maintain accurate, detailed and confidential records.
• Work effectively with frequent interruptions.
• Effectively manage transitions in work assignments, the work environment and priorities.

• Possession a valid California Class C Driver's License by date of appointment in order to inspect housing units and to conduct recertification interviews with home-bound clients.

• Due to the nature of work assignments, incumbents may be exposed to live electricity, dirt and dust.

• Due to the nature of work assignments, incumbents must be able to climb stairs in order to access housing units; bend, and reach under sinks, windows, locks and water heaters to inspect condition of the unit.
• Lift and carry bulk files and/or documents weighing up to 25 pounds while conducting field inspections.

• Yes
• No

• None
• Less than 1 year
• At least 1 year, less than 2 years
• At least 2 years, less than 3 years
• At least 3 years, less than 4 years
• At least 4 years or more

• Yes
• No

• Yes
• No

• Yes
• No

• Did not complete high school or obtain GED
• Graduated high school or obtained GED
• Some college level coursework
• Associate degree
• Bachelor's degree
• Graduate degree

• Yes, I have a current driver's License
• No, but I am able to obtain one by date of appointment
• No, and I am unable to obtain one

• Provide direct contacts such as establishing rapport with clients, completing housing stabilization plans (as needed and required), provides direct skill teaching, advocacy and linkage to assistance around obtaining/maintaining benefits, budgeting, treatment, medical services, employment, transportation etc.
• Assist clients with access to job and vocational training.
• Link clients to appropriate mental health and/or substance abuse counseling and DCF services.
• Provide direct assistance in the form of security deposits and time limited rental assistance.
• Advocate with landlords for tenant rights; provide conflict resolution as needed.
• Demonstrates competency in age related or specialty issues and developmental needs for each population served.
• Provides Outreach/Community Education
  • Liaison with homeless service providers, Coordinated Access networks, DCF, domestic violence service providers, CHR providers and courts to provide information about the services available.
  • Maintain awareness of the program within the community.
• Assists in understanding tenant rights and responsibility as well as basic understanding of housing law as well as conducts outcome surveys as required.
• Maintains documentation in compliance with agency and program standards.
• Participates in staff meetings, supervision, trainings and other meetings as assigned.
• Additional duties as required.

• Proudly recognized as a Top Workplace for 11 consecutive years!

• Enjoy ample paid time off, including a special day off for your birthday!

• Benefit from contributions to your 403b Retirement Plan.

• Competitive premiums with added discounts on pet, auto, and home insurance!

• Tuition reimbursement and professional development programs.
• Student loan repayment assistance (Public Service Loan Forgiveness, Nurse Corps, NHSC/HRSA at select sites).
• Exclusive tuition discounts for CHR employees at several local colleges/universities.

• FREE robust training curriculum, featuring our brand-new Clinical Training Series for interactive learning, practical skill enhancement, and professional growth!
• Clinical supervision and/or mentoring available at many programs.
• Internal career fairs: connect with recruiters to discuss your career aspirations and the various opportunities available within our over 80 programs statewide.

• Annual wellness stipend.
• FREE premium subscription to the Calm app, for employees and their families.
• Fun activities like coloring contests, lunch & learns, office seasonal decorating contests, employee appreciation events, and more!
• Up to 6 FREE confidential counseling sessions per issue, per year, for individuals, couples, & families through our EAP program.

• Participate in leadership luncheons with our CEO and various agency committees!

• Weekly video updates from our CEO and monthly newsletters to keep you in the loop.

• Many benefits are available to all staff, regardless of the hours worked, with some subject to eligibility.

Company Overview:

Public Health Solutions (PHS) is a 501(c)3 non-profit community-based organization (CBO) that has existed for 70 years to improve health equity and address health-related social needs (HRSN) for historically underserved marginalized communities. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to vulnerable families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at healthsolutions.org.

PHS administers WholeYouNYC (WYNYC), a coordinated community resource network that builds trustworthy and reliable pathways between healthcare providers, health plans and CBOs providing critical resources in the community that address the social drivers of health. WYNYC brings together over 100 organizations offering various programs - such as food, housing, employment, health insurance, and sexual health services - across all five boroughs. These services and programs make it possible for New Yorkers to live their healthiest lives and ultimately reduce health disparities and advance health equity. To date, our network has already impacted thousands of lives through community partnerships and referrals, generating millions in estimated healthcare savings.

New York State (NYS) recently announced the availability of $500M statewide to support Social Care Network (SCN) lead entities responsible for coordinating social care delivery in various regions across the state. Public Health Solutions (PHS) and our WYNYC network were awarded the role of regional SCN for Brooklyn, Manhattan, and Queens.

This is a grant-funded position ending July 31, 2026.

Position Summary:

We seek an experienced Social Care Navigator to connect vulnerable Medicaid populations living in New York City to needed community-based social supports using an online referral technology platform to track and "close the loop" on referrals. The Social Care Navigator will be responsible for engaging Medicaid members to assess their health-related social needs, confirming eligibility for SCN services and facilitating navigation to needed social supports (prioritizing food, housing and transportation services); all while ensuring access to effective, culturally and linguistically tailored community resources.

The Social Care Navigator works independently, but under the supervision of the Social Care Navigator Supervisor. The Navigator will also work closely with SCN clients, community-based partners, other members of the WholeYouNYC and Healthcare-Community Partnerships teams to navigate clients to care, share experiences / best practices and troubleshoot issues.

Specifically, the Social Care Navigator will:

• Conduct outreach to Medicaid populations residing in the SCN's region (Brooklyn, Manhattan, Queens) and utilize a standardized screening tool to assess their health-related social needs.
• Assess client eligibility for a range of services and refer to appropriate community-based social supports.
• Leverage your social services experience and expertise to determine the most suitable resources and service providers for clients based on their needs, eligibility and preferences.
• Develop and maintain an in-depth knowledge and understanding of the range of services (including eligibility criteria) available in both the SCN and existing local social services infrastructure.
• Follow-up with clients to confirm health-related social needs have been addressed.
• Receive training on the SCN data and IT platform and navigate the workflow efficiently to screen and refer Medicaid populations to SCN services.
• Carefully document outreach, screening, and referrals in the SCN data and IT platform, following defined network policies and procedures.
• Inform SCN learnings based on client experiences and insight about Medicaid population needs.
• Provide feedback on workflows and assist with troubleshooting to improve SCN effectiveness.
• Participate in network partner engagement meetings, staff / team meetings, mentoring meetings, planning meetings and others, as requested.
• Work closely with Navigator Supervisor to support the team in developing / revising screening and navigation workflows and implementing process improvements that enhance SCN effectiveness.
• Identify and prepare participant success stories to demonstrate SCN impact and promote the network.
• Provide support for team training and productivity reporting, as requested by the Navigator Supervisor.
• Other duties as requested by the Navigator Supervisor.

• 1-2 years' experience working in a care navigation / coordination / intake capacity, specifically within the human services sector and/or equivalent.
• High degree of self-organization and ability to work independently.
• Demonstrated experience in identifying and solving problems in a constructive way.
• Excellent communication and listening skills with the ability to put clients at ease and show empathy.
• Ability to rapidly navigate workflows within a technology platform.
• Ability to work remotely, over the phone, as needed.
• Ability to communicate effectively in-person, via email and/or phone with providers, network clients and community-based partners, as needed.
• Knowledge and experience working with vulnerable populations.
• Enthusiasm for assisting New Yorkers of diverse backgrounds.
• Eager to learn more about the NYC social services landscape including local resources and services available to those in need.

• Bachelor's degree with coursework in community health preferred.

• Hybrid Work Schedule.
• Generous Paid Time Off and Holidays.
• An attractive and comprehensive benefits package including Medical, Dental and Vision.
• Flexible Spending Accounts and Commuter Benefits.
• Company Paid Life Insurance and Disability Coverage.
• 403(b) + employer matching and discretionary company contributions.
• College Savings Plan.
• Ongoing trainings and continuous opportunities for professional growth and development.

Join Harmonia Collaborative Care and help connect individuals to the services they need. We’re seeking a compassionate, organized professional to support Medicaid clients by screening for social needs and coordinating community-based services. This role is part of the 1115 Medicaid Waiver program in partnership with WNY Integrated Care.

Responsibilities:

Screen individuals for social determinants of health (phone, virtual, in-person)

Triage referrals and coordinate services with community organizations

Document interactions in an online care platform

Conduct in-home assessments and assist with eligibility verification

Participate in trainings and collaborative meetings

Qualifications:

High school diploma or equivalent

1–2 years of experience in care coordination, human services, or related field

Strong communication, organization, and computer skills

Community Health Worker certification a plus

Why Work With Us? Make a direct impact in WNY communities, enjoy a supportive team environment, and grow your skills in a meaningful career.

Apply today and help us improve lives across Western New York.

Seeking: compassionate individuals looking to help make a difference!

If you are passionate about making a difference in someone’s life and want to work for an organization that appreciates and recognizes their employee’s success, we encourage you to apply today!

Seeking a Full Time Social Care Network Coordinator on our Elmira Corps Team

Our Full Time opportunities offer:

·   Generous time off every year including 14 paid holidays, up to 3 personal days, vacation time, and sick time

·   Employer funded Pension Plan (company contributions begin after 1 year of continuous employment)

·   Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles

·   Company Paid Basic Term Life Insurance for Employee

·   Long Term Disability Insurance

·   Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life

·   Flexible Spending Account

·   Eligibility for Federal Student Loan Forgiveness Program

·   Tax Deferred Annuity (403B)

·   Christmas Bonus

·   Wireless discount for Sprint or Verizon customers

·   Free parking

SCOPE AND PURPOSE OF POSITION: The Social Care Network Coordinator (SCNC) is responsible for effectively supporting the organization’s engagement with Finger Lakes Social Care Network (FLIPA) within the assigned target areas and reach, and under the leadership of the Family Programs Director. Priority focus will be the screening and referral of clients, provision of direct services through communications with clients received through the FLIPA, and case support as needed to ensure clients processed through the HVSCN are appropriately served. This will require the SCNC work cooperatively with the Divisional Social Services Director to determine work priorities, evaluate client needs and deliver services, and provide reporting and other information internally and through the WeLinkCare database platform. This position will require significant daily interface with the WeLinkCare platform and telephone communication. This work will require working effectively with other staff and areas of NECC to accomplish outcomes.30 hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership Responsibilities:The SCNC will:● Respond in real time to all contacts received by Salvation Army requesting services related to the FLIPA network via telephone, email and/or the WeLinkCare platform● Serve as the SCN Screener role to screen and engage within the WeLinkCare platform, preparing contacts for the next stage of engagement, SCN Navigation● Assess client needs and strive to assist/empower the meeting of those needs within the guidelines of the program and usage of the appropriate consents provided within WeLinkCare screening● Serve as the SCN Navigator role for clients that can proceed to the next stage, to assess/ process for service provision; using the WeLinkCare platform, clients will receive referrals to external (non-Salvation Army) or internal (NECC) service providers as trained by the FLIPA and WeLinkCare administrators● Carry out internal WeLinkCare steps through which HVSCN service provision authorizations would be obtained and automated invoicing for Screening and Navigation services are completed● Conduct intakes, complete documentation, transmit paperwork to clients and upload any necessary documentation to the WeLinkCare platform● Serve as the Salvation Army internal SCN Care Manager processing clients for Level 1 and Level 2 services● Provide accurate and complete data entry consistently via the WeLinkCare platform● Communicate regularly with the Social Services Director to discuss program progress and resolve problems● Complete all initial and ongoing training as required● Represent Salvation at FLIPA meetings if appropriate for subject matter● Participate in professional development and training annually● Attend monthly Salvation Army staff meetings● Follow all Salvation Army Policies and Procedures● Maintain regular attendance● All other duties as assignedProgram Delivery:The SCNC will:• Conduct SCN Care Management Level 1 and Level 2 service provision as needed• Engage Family Social Services Director, case management staff and food program staff as needed• Provide program delivery back up support to case management staff, food program staff and transportation staff as needed and time permitting.

SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS:

● Utilizes proactive thinking and problem-solving skills● Is self-motivated to advance work, seek solutions, and gain input from others at the appropriate intervals● Able to maintain patient, professional demeanor when dealing with diverse community of clients, colleagues, volunteers, community members, and others● Ability to responsibly manage confidential and/or sensitive information● Strong interpersonal skills● Excellent written and communication skills● Flexible, adaptable, and consistent• Models Salvation Army values always● Previous experience in a position like the one described● Knowledge of social programs and services● Ability to use technology, including Microsoft Word and online email and calendar programs● Satisfactory background check through central database and DMV Record check● Ability to lift a 50-pound box● Ability to walk up and down stairs

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Overview

Seeking: compassionate individuals looking to help make a difference!

If you are passionate about making a difference in someone’s life and want to work for an organization that appreciates and recognizes their employee’s success, we encourage you to apply today!

Seeking aFull Time Social Care Network Coordinator on our Elmira Corps Team

Our Full Time opportunities offer:

· Generous time off every year including 14 paid holidays, up to 3 personal days, vacation time, and sick time

· Employer funded Pension Plan (company contributions begin after 1 year of continuous employment)

· Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles

· Company Paid Basic Term Life Insurance for Employee

· Long Term Disability Insurance

· Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life

· Flexible Spending Account

· Eligibility for Federal Student Loan Forgiveness Program

· Tax Deferred Annuity (403B)

· Christmas Bonus

· Wireless discount for Sprint or Verizon customers

· Free parking

SCOPE AND PURPOSE OF POSITION:The Social Care Network Coordinator (SCNC) is responsible for effectively supporting the organization’s engagement with Finger Lakes Social Care Network (FLIPA) within the assigned target areas and reach, and under the leadership of the Family Programs Director. Priority focus will be the screening and referral of clients, provision of direct services through communications with clients received through the FLIPA, and case support as needed to ensure clients processed through the HVSCN are appropriately served. This will require the SCNC work cooperatively with the Divisional Social Services Director to determine work priorities, evaluate client needs and deliver services, and provide reporting and other information internally and through the WeLinkCare database platform. This position will require significant daily interface with the WeLinkCare platform and telephone communication. This work will require working effectively with other staff and areas of NECC to accomplish outcomes.30 hours.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership Responsibilities:The SCNC will:● Respond in real time to all contacts received by Salvation Army requesting services related to the FLIPA network via telephone, email and/or the WeLinkCare platform● Serve as the SCN Screener role to screen and engage within the WeLinkCare platform, preparing contacts for the next stage of engagement, SCN Navigation● Assess client needs and strive to assist/empower the meeting of those needs within the guidelines of the program and usage of the appropriate consents provided within WeLinkCare screening● Serve as the SCN Navigator role for clients that can proceed to the next stage, to assess/ process for service provision; using the WeLinkCare platform, clients will receive referrals to external (non-Salvation Army) or internal (NECC) service providers as trained by the FLIPA and WeLinkCare administrators● Carry out internal WeLinkCare steps through which HVSCN service provision authorizations would be obtained and automated invoicing for Screening and Navigation services are completed● Conduct intakes, complete documentation, transmit paperwork to clients and upload any necessary documentation to the WeLinkCare platform● Serve as the Salvation Army internal SCN Care Manager processing clients for Level 1 and Level 2 services● Provide accurate and complete data entry consistently via the WeLinkCare platform● Communicate regularly with the Social Services Director to discuss program progress and resolve problems● Complete all initial and ongoing training as required● Represent Salvation at FLIPA meetings if appropriate for subject matter● Participate in professional development and training annually● Attend monthly Salvation Army staff meetings● Follow all Salvation Army Policies and Procedures● Maintain regular attendance● All other duties as assignedProgram Delivery:The SCNC will:• Conduct SCN Care Management Level 1 and Level 2 service provision as needed• Engage Family Social Services Director, case management staff and food program staff as needed• Provide program delivery back up support to case management staff, food program staff and transportation staff as needed and time permitting.

Qualifications

SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS:

● Utilizes proactive thinking and problem-solving skills● Is self-motivated to advance work, seek solutions, and gain input from others at the appropriate intervals● Able to maintain patient, professional demeanor when dealing with diverse community of clients, colleagues, volunteers, community members, and others● Ability to responsibly manage confidential and/or sensitive information● Strong interpersonal skills● Excellent written and communication skills● Flexible, adaptable, and consistent• Models Salvation Army values always● Previous experience in a position like the one described● Knowledge of social programs and services● Ability to use technology, including Microsoft Word and online email and calendar programs● Satisfactory background check through central database and DMV Record check● Ability to lift a 50-pound box● Ability to walk up and down stairs

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job LocationsUS-NY-Elmira

Job ID

Category Social Services

Compensation Total compensation exceeds the stated base annual salary (or Hourly rate) range.

Compensation Min USD $20.00/Hr.

Compensation Max USD $20.00/Hr.

Type Regular Full-Time