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IntroductionDiscover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. OverviewAs theClient Manageryou will ensure delivery of exceptional service to Gallagher’s clients by actively managing client accounts. You will work with our sales team to ensure client satisfaction. We will rely on your leadership skills to help guide our Client Service Associates and create a learning environment. You apply your business insight and strong dedication to service to create depth in our client relationships. How you'll make an impactYou will manage increasingly complex accounts with a strong focus on self-funded business while collaborating with senior teammatesUtilizing Gallagher’s resources and tools, you will create effective client deliverablesYou support the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%.You will resolve service-related issues independently but know when to raise concerns to more experienced client service team membersPrepare RFP’s, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop the client presentationsYou will "cross-solve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.)Guide and support new hires and account associatesComplete internal professional development programs to gain an understanding of the insurance industry and GBS processesWe ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher WayWhat skills will make me successful in this role?You possess strong communication skills that will allow you to build professional relationships with both internal and external partners. We are a collaborative team and look for teammates who understand the importance of deadlines and are open to constructive feedback.Adaptable and remain composed and in an environment that requires balancing multiple priorities in any given dayYou actively seek to develop your professional skills and improve efficiencyYou are innovative and rarely satisfied with the status quo! You love to generate new and practical ideas and aim to continuously improveA desire to learn Gallagher’s tools, systems, and shared resourcesWe look for the people who go the “Extra Mile” to achieve results that benefit the client, the Branch and Gallagher About YouBachelor’s Degree plus 3 or more years client service and/or claims management experience - OR - High School diploma degree/GED with 8+ years client service and/or claims management experienceLife & Health LicenseAble and willing to travel approximately 25% of the timeWorking knowledge of Microsoft Windows applications and MS Office#LI-AM3 Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra daysDefined contribution pension scheme, which Gallagher will also contribute toLife insurance, which will pay 4x your basic annual salary, which you can top-up to 10xIncome protection, we’ll cover up to 50% of your annual income, with options to top upHealth cash plan or Private medical insuranceOther benefits include:Three fully paid volunteering days per yearEmployee Stock Purchase plan, offering company shares at a discountShare incentive plan, HMRC approved, tax effective, stock purchase planCritical illness coverDiscounted gym membership, with over 3,000 gyms nationallySeason ticket loanAccess to a discounted voucher portal to save money on your weekly shop or next big purchaseEmergency back-up family careAnd many more…We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

LS GreenLink is building a new, state-of-the-art manufacturing facility to produce high-voltage submarine power cables in Chesapeake, VA. These cables are integral to the global supply chain for offshore wind farms and designed to optimize bulk clean-power transmission. This operation will generate a variety of professional and production positions and help bring advanced manufacturing capabilities to support the clean technology industry in Virginia . and you can be a part of it!

We are currently seeking an Organizational Development Specialist (Cross-Cultural Integration) , who is essential for designing and delivering organizational development, cross-cultural integration, and employee education programs that enable Korean expatriates and U.S.-based Local employees to work cohesively.

Essential Purpose of the Position:

U.S. operations are deeply connected with our Korean headquarters, and the success of this connection depends on our ability to align corporate culture, leadership philosophy, and business strategy across two distinct cultural contexts. The role requires rare expertise that combines advanced bilingual (Korean-English) communication skills, deep knowledge of Korean corporate culture, and professional training and curriculum design experience.

Essential Duties and Responsibilities:

Cultural and Organizational Integration

• Serve as a bridge between Korean headquarters and U.S. operations, ensuring organizational values and strategic objectives are fully understood and implemented locally.

• Translate complex corporate directives into actionable, culturally appropriate programs for U.S.-based employees.

• Support Korean expatriates in adapting to the U.S. business environment and help local employees understand Korean business culture.

Training & Organizational Development

• Design, develop, and deliver cross-cultural onboarding, leadership training, and employee development programs.

• Build curricula using advanced educational methodologies, tailored for multicultural teams.

• Facilitate team-building initiatives and organizational change workshops to foster collaboration and alignment.

Strategic Consultation

• Advise senior leaders on cultural integration strategies and organizational change management.

• Conduct organizational assessments and recommend interventions to improve communication and team performance.

• Develop frameworks to maintain the continuity of the Korean headquarters' business practices within the U.S. organization.

Education and Experience Requirements:

• 3 - 5 years of teaching or training experience with documented success in curriculum development and public speaking in international settings.

• Advanced degree in English, Communications, Organizational Development, Intercultural Studies, or a related field.

• Proven record of academic research and/or international conference presentations that demonstrate advanced communication, cultural analysis, and storytelling abilities.

• Experience with public speaking in international settings a plus.

• Experience in Korean multinational organizations is preferred.

Skills and Abilities Required:

• Bilingual in Korean and English, both spoken and written, with proven ability to communicate complex topics to diverse audiences (e.g., international academic conferences).

• Extensive experience in teaching, curriculum development, and program design for multicultural audiences.

• First-hand knowledge of Korean corporate structures, business etiquette, and decision-making processes.

• Strong facilitation, coaching, and organizational development skills.

• Ability to "translate" organizational culture and abstract corporate values into practical, implementable actions for a U.S. workforce.

LS GreenLink is building a new, state-of-the-art manufacturing facility to produce high-voltage submarine power cables in Chesapeake, VA . These cables are integral to the global supply chain for offshore wind farms and designed to optimize bulk clean-power transmission. This operation will generate a variety of professional and production positions and help bring advanced manufacturing capabilities to support the clean technology industry in Virginia . and you can be a part of it!

We are currently seeking an Organizational Development Specialist (Cross-Cultural Integration) , who is essential for designing and delivering organizational development, cross-cultural integration, and employee education programs that enable Korean expatriates and U.S.-based Local employees to work cohesively.

Essential Purpose of the Position:

U.S. operations are deeply connected with our Korean headquarters, and the success of this connection depends on our ability to align corporate culture, leadership philosophy, and business strategy across two distinct cultural contexts. The role requires rare expertise that combines advanced bilingual (Korean-English) communication skills, deep knowledge of Korean corporate culture, and professional training and curriculum design experience.

Essential Duties and Responsibilities:

Cultural and Organizational Integration

• Serve as a bridge between Korean headquarters and U.S. operations, ensuring organizational values and strategic objectives are fully understood and implemented locally.

• Translate complex corporate directives into actionable, culturally appropriate programs for U.S.-based employees.

• Support Korean expatriates in adapting to the U.S. business environment and help local employees understand Korean business culture.

Training & Organizational Development

• Design, develop, and deliver cross-cultural onboarding, leadership training, and employee development programs.

• Build curricula using advanced educational methodologies, tailored for multicultural teams.

• Facilitate team-building initiatives and organizational change workshops to foster collaboration and alignment.

Strategic Consultation

• Advise senior leaders on cultural integration strategies and organizational change management.

• Conduct organizational assessments and recommend interventions to improve communication and team performance.

• Develop frameworks to maintain the continuity of the Korean headquarters' business practices within the U.S. organization.

Education and Experience Requirements:

• 3 - 5 years of teaching or training experience with documented success in curriculum development and public speaking in international settings.

• Advanced degree in English, Communications, Organizational Development, Intercultural Studies, or a related field.

• Proven record of academic research and/or international conference presentations that demonstrate advanced communication, cultural analysis, and storytelling abilities.

• Experience with public speaking in international settings a plus.

• Experience in Korean multinational organizations is preferred.

Skills and Abilities Required:

• Bilingual in Korean and English, both spoken and written, with proven ability to communicate complex topics to diverse audiences (e.g., international academic conferences).

• Extensive experience in teaching, curriculum development, and program design for multicultural audiences.

• First-hand knowledge of Korean corporate structures, business etiquette, and decision-making processes.

• Strong facilitation, coaching, and organizational development skills.

• Ability to "translate" organizational culture and abstract corporate values into practical, implementable actions for a U.S. workforce.

Our Company

Lancer Worldwide, a Hoshizaki Company, is an award-winning global leader in beverage dispensing. Through innovation and a commitment to dedication in action, we create products that benefit our customers worldwide, and give them a distinct advantage in the marketplace. We offer our teammates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We welcome talented, passionate, and highly motivated individuals to join our team.

Summary/Objective

The Organizational Development (OD) Specialist provides support to the HR leadership group to develop and maintain global development efforts. With direction from the HR leadership team, the OD Specialist develops and maintains programs related to employee development, policies, ESG efforts, and other projects.

Essential Functions

· Conducts needs assessments to identify areas for improvement

· Develop and administer employee development programs; track and brief leaders on progress and efforts

· Facilitate training and development sessions as required

· Coordinate with regional headquarters on the launch of various projects such as development programs, communications platforms, etc.

· Assist ESG efforts and initiatives as required by customers, regional headquarters, or internal requirements; track and report on HR efforts tied to ESG goals

· Coordinate internal HR efforts with a global mindset to standardize assigned projects, efforts, and other HR related activities

· Other responsibilities as needed and assigned

Knowledge, Skills & Abilities

· Knowledge of administering training programs and performance management initiatives

· Excellent organizational, data tracking/analytics skills, and presentation skills

· Possess the ability to collaborate, lead, and influence teams to achieve objectives

· Ability to identify problems and collaborate within a team environment to develop solutions

· Strong interpersonal skills working with all levels of the organization

· Fluent in Excel, Word, PowerPoint, MS Office 365

· Bilingual in Spanish is desired

Education & Experience

· Bachelor’s degree OR equivalent number of years’ experience in lieu of degree required

· Four (4) years’ prior experience in training/development roles preferred

· Prior experience developing programs or managing projects required

Work Environment

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and vibration. The employee is exposed to outside weather conditions at the manufacturing site. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing for up to 8 hours, walking, bending, kneeling, stooping, crouching, crawling and climbing all day. The employee frequently is required to use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and move items up to 30 pounds. Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Notice To Third Party Agencies

Please note that LANCER does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, LANCER will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, LANCER explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of LANCER.

EEO Statement

Lancer provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.