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Customer Service

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Remote $18 - $35 per hour Acrivon Therapeutics

Posted 2 days ago

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Job Description

Full time Permanent

Description

We are looking for a dedicated Customer Service Representative to join Acrivon Therapeutics, a leading pharmaceutical company. In this role, you will play a crucial part in ensuring customer satisfaction and loyalty by providing exceptional service. You will have the opportunity to work on a variety of projects, handling inquiries, resolving issues, and building strong relationships with our valued customers. This position is vital to our company's success as we strive to deliver top-notch service in the pharmaceutical industry.

Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Resolve customer complaints and issues with patience and empathy.

Provide information about products, services, and promotions to customers.

Process orders, returns, and exchanges accurately in our system.

Escalate complex issues to the appropriate department for resolution.

Follow up with customers to ensure their satisfaction and gather feedback.

Maintain customer records and update information as needed.

Collaborate with other team members to improve overall customer experience.

Requirements:

Excellent communication skills, both verbal and written.

Strong problem-solving abilities and a customer-focused mindset.

Ability to multitask and prioritize in a fast-paced environment.

Attention to detail and accuracy in data entry and order processing.

Empathy and patience when dealing with customer concerns.

Proficiency in using CRM software and other customer service tools.

Ability to work effectively in a remote team environment.

Flexibility to work non-traditional hours, including evenings and weekends.

Company Details

Acrivon Therapeutics is a clinical-stage biopharmaceutical company focused on developing precision oncology medicines. They utilize a proprietary proteomics-based patient selection platform, called AP3, to match drug candidates with patients whose tumors are predicted to be sensitive to specific treatments, aiming to improve patient outcomes. Join our team at Acrivon Therapeutics and embark on a journey of growth and innovation.
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