Premium Guest Services Representative Part Time
90006 Los Angeles, California
American Airlines
Posted today
Job Viewed
Job Description
**Intro**
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
The Premium Customer Services Representative is an ambassador of American Airlines, providing superior hospitality, excellent customer service, extensive ticketing and problem resolution for our most valuable customers in all areas covered by the Premium Customer Services organization. Premium Customer Services Representatives provide enhanced, extraordinary services in a positive, enthusiastic, courteous and friendly manner to all customers and guests. Starting pay is $25.96 per hour.
**What you'll do**
**These are the essential functions of the job**
_This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations._
+ Provide premium customer service to all customers
+ Register customers and verify their access to club(s) and/or lounge(s)
+ Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)
+ Book and confirm flight reservations (e.g., using the semi-automated business review environment (SABRE), Qantas Intelligent Keypad (QIK)) All
+ Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)
+ Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs
+ Issue customer tickets (e.g., day of departure, reissues, future tickets)
+ Cancel passenger reservations, as requested
+ Place customers on priority lists (e.g., upgrades, standby)
+ Provide timely resolution of customers' travel issues
+ Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed
+ Document customer issues in the passenger name record (PNR)
+ Perform club enrollment or sales activities (e.g., Admiral's Club, credit card memberships)
+ Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)
+ Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals
+ Assist customers with their baggage, as needed
+ Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
+ Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times
+ Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
+ Assist customers with technology provided in the club(s) and/or lounge(s)
+ Reserve conference rooms (e.g., 1 hour) for same-day travel requests
+ Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)
+ Complete open or close procedures for club(s) and/or lounge(s)
+ Address escalated customer issues or concerns
+ Conduct liquor inventory audit with beverage business partner (at some airports)
+ Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar) (at some airports)
+ Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
+ Complete job-relevant trainings
+ Adhere to company policies, procedures, and performance standards
+ Wear uniforms as required by company policy
+ Adhere to government regulations (e.g., DOT, FAA, TSA)
+ Use multiple internal resources/systems, including during customer interactions
*Reasonable accommodations may be made for qualifying individuals with disabilities.
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ High school diploma or GED
+ Must be able to read, write, fluently speak and understand the English language
+ Bilingual language skills required in some locations
+ Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
+ Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
+ Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
+ Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
+ Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
+ Service-oriented and self-motivated with a high level of professionalism
+ Able to attend training classes in Dallas/Fort Worth, Texas
+ Prior customer hospitality experience strongly preferred
+ Maintain a well-groomed and professional appearance
+ Excellent communication skills
+ Prior travel industry experience preferred
+ PC experience preferred
+ Strong organizational and administrative skills required
+ Ability to work irregular and/or extended hours, including weekends and holidays
+ Must report to work on a regular and timely basis
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
The Premium Customer Services Representative is an ambassador of American Airlines, providing superior hospitality, excellent customer service, extensive ticketing and problem resolution for our most valuable customers in all areas covered by the Premium Customer Services organization. Premium Customer Services Representatives provide enhanced, extraordinary services in a positive, enthusiastic, courteous and friendly manner to all customers and guests. Starting pay is $25.96 per hour.
**What you'll do**
**These are the essential functions of the job**
_This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations._
+ Provide premium customer service to all customers
+ Register customers and verify their access to club(s) and/or lounge(s)
+ Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)
+ Book and confirm flight reservations (e.g., using the semi-automated business review environment (SABRE), Qantas Intelligent Keypad (QIK)) All
+ Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)
+ Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs
+ Issue customer tickets (e.g., day of departure, reissues, future tickets)
+ Cancel passenger reservations, as requested
+ Place customers on priority lists (e.g., upgrades, standby)
+ Provide timely resolution of customers' travel issues
+ Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed
+ Document customer issues in the passenger name record (PNR)
+ Perform club enrollment or sales activities (e.g., Admiral's Club, credit card memberships)
+ Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)
+ Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals
+ Assist customers with their baggage, as needed
+ Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
+ Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times
+ Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
+ Assist customers with technology provided in the club(s) and/or lounge(s)
+ Reserve conference rooms (e.g., 1 hour) for same-day travel requests
+ Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)
+ Complete open or close procedures for club(s) and/or lounge(s)
+ Address escalated customer issues or concerns
+ Conduct liquor inventory audit with beverage business partner (at some airports)
+ Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar) (at some airports)
+ Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
+ Complete job-relevant trainings
+ Adhere to company policies, procedures, and performance standards
+ Wear uniforms as required by company policy
+ Adhere to government regulations (e.g., DOT, FAA, TSA)
+ Use multiple internal resources/systems, including during customer interactions
*Reasonable accommodations may be made for qualifying individuals with disabilities.
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ High school diploma or GED
+ Must be able to read, write, fluently speak and understand the English language
+ Bilingual language skills required in some locations
+ Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
+ Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
+ Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
+ Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
+ Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
+ Service-oriented and self-motivated with a high level of professionalism
+ Able to attend training classes in Dallas/Fort Worth, Texas
+ Prior customer hospitality experience strongly preferred
+ Maintain a well-groomed and professional appearance
+ Excellent communication skills
+ Prior travel industry experience preferred
+ PC experience preferred
+ Strong organizational and administrative skills required
+ Ability to work irregular and/or extended hours, including weekends and holidays
+ Must report to work on a regular and timely basis
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
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0
Guest Services Associate I (Seasonal) - Dolphins Cove Resort
92805 Anaheim, California
Travel + Leisure Co.
Posted 2 days ago
Job Viewed
Job Description
**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**Summary**
The Guest Services Representative is responsible for completing daily Front Desk functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude. The Guest Service Representative also completes special projects and duties as assigned
**Essential Job Functions**
+ Performs daily Front Desk functions such as guest check-in and -out, answering phones, completion of shift check-list, processing related transactions, etc.
+ Directs owner and guest requests to correct department. Responds courteously, efficiently and professionally to guest service requests.
+ Performs light administrative duties such as sending a receiving faxes, making copies, sending e-mailcorrespondence
+ Greet, register, establish necessary credit for and issue keys appropriately to guests.
+ Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.
+ Receive guest requests and/or complaints and ensure that appropriate actions have been taken.
+ Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.
+ Communicate with other departments as needed via telephone and two-way radio.
+ Completed check-out procedures, computes bills, collects payment and makes change for guests as required.
+ Make, confirm and cancelreservations for guests or answer a variety of questions for guests pertaining to their reservations.
+ Balance all cash receipts and work performed during shift and performs a bucket check on shift.
+ Distributes guest and staff mail and messages as necessary.
+ Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.
**How You'll Be Rewarded:**
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
**Compensation**
Generally starting at $20.00 - $20.00 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**Summary**
The Guest Services Representative is responsible for completing daily Front Desk functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude. The Guest Service Representative also completes special projects and duties as assigned
**Essential Job Functions**
+ Performs daily Front Desk functions such as guest check-in and -out, answering phones, completion of shift check-list, processing related transactions, etc.
+ Directs owner and guest requests to correct department. Responds courteously, efficiently and professionally to guest service requests.
+ Performs light administrative duties such as sending a receiving faxes, making copies, sending e-mailcorrespondence
+ Greet, register, establish necessary credit for and issue keys appropriately to guests.
+ Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.
+ Receive guest requests and/or complaints and ensure that appropriate actions have been taken.
+ Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.
+ Communicate with other departments as needed via telephone and two-way radio.
+ Completed check-out procedures, computes bills, collects payment and makes change for guests as required.
+ Make, confirm and cancelreservations for guests or answer a variety of questions for guests pertaining to their reservations.
+ Balance all cash receipts and work performed during shift and performs a bucket check on shift.
+ Distributes guest and staff mail and messages as necessary.
+ Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.
**How You'll Be Rewarded:**
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
**Compensation**
Generally starting at $20.00 - $20.00 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
View Now
1
Guest Services Associate I (Seasonal) - Worldmark Peacock Suites Resort
92805 Anaheim, California
Travel + Leisure Co.
Posted 2 days ago
Job Viewed
Job Description
**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**Job Summary**
The Guest Services Associate will be responsible for providing excellent guest service as it pertains to guest registration/checking out of resort. He/She will promptly address guest service needs, provide resort information and area attraction details and directions, maintain unit vacancy inventory, reservations, and room assignments, process guest folios, collect payment, and accurately manage cash receipts. He/she will maintain the company's expected high quality standards and will follow all safety protocols as dictated by company policy and maintain Occupational Safety and Health Administration (OSHA), including the new Global Harmonized System (GHS) regulations.
**Essential Job Responsibilities**
Responsibilities include, but are not limited to:
+ Responsible for the Guest Services function of the resort: Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit keys, and provide resort information and area attractions details and directions. Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank. Complete check-out procedures, compute bills, verify that the correct charges and credits are posted to the corresponding guest folio, collect payment and makes changes as required. May routinely reserve and confirm guest reservations for individuals and/or groups that are requested either by phone or from within the company; process cancellations, revisions, and information updates on changes. Make pre-arrival informational calls to booked incoming guests, confirm and cancel reservations for guests and answer a variety of questions for guests pertaining to their reservations. Provides quotes for room rates (35% time)
+ Maintain positive guest, owner and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (35% time)
+ Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures. (15% time)
+ Cultivate a "Count On Me" Culture: Continuously exhibit the company's Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
+ Performs other duties as needed. (5% time)
**Travel Requirements**
+ Travel is not a requirement for this position. If training is required off site, it will be local and be about half to full day of time.
**Minimum Requirements and Qualifications**
**Education**
+ High School diploma or equivalent
**Knowledge and Skills**
+ Organizational Skills
+ Excellent communication skills
+ Acquires job skills and learns company policies and procedures to complete routine tasks
+ Ability to read and comprehend routine instructions, short correspondence and memos
+ Ability to give high priority to customer service
+ Ability to solve problems with a minimum of supervision
+ Ability to read, write and understand English
+ Basic office skills helpful including basic math, proper cash handling procedures
+ Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
+ Ability to multi-task and work in a fast paced environment
+ Must be people oriented and able to work independently or with others as needed
+ Must be detail oriented
**Technical Skills**
+ PC Skills and Knowledge
+ Ability to use basic office equipment including Fax, copier, printers
+ Microsoft Office: Word, excel, outlook
+ Key systems
+ Hotel Hospitality Front office system knowledge a plus
+ Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard
**Job Experience**
+ 1 year of guest services experience in a hospitality/hotel/resort environment and/or
+ 1 year of customer service experience in service or retail environment
_Experience equivalent to the education requirement may be accepted in lieu of the education requirement._
**Complexity**
**Level of decision making authority:**
Works on assignments that are routine in nature. Must be able to make decisions and/or seek advice to ensure consistent functioning operations offering high levels of our Count on me Service
**Level of autonomy:**
Receives detailed instructions on all tasks, duties, and responsibilities.
Needs to demonstrate good judgment and demonstrate a consistent level of professionalism
**Impact of incumbent's decisions on the organization:**
Impacts to Guests' vacation experience
Decisions could impact safety of guests and employees
**Supervisory Responsibility:**
N/A
**Scope/Financial Responsibility:**
Understand and care for company assets and equipment, supplies and property professionally
Properly handle cash and basic financial transactions through Guest Services sales/gift shop sales, activities sales
**How You'll Be Rewarded:**
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
**Compensation**
The hourly rate for this role is $20.00.
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**Job Summary**
The Guest Services Associate will be responsible for providing excellent guest service as it pertains to guest registration/checking out of resort. He/She will promptly address guest service needs, provide resort information and area attraction details and directions, maintain unit vacancy inventory, reservations, and room assignments, process guest folios, collect payment, and accurately manage cash receipts. He/she will maintain the company's expected high quality standards and will follow all safety protocols as dictated by company policy and maintain Occupational Safety and Health Administration (OSHA), including the new Global Harmonized System (GHS) regulations.
**Essential Job Responsibilities**
Responsibilities include, but are not limited to:
+ Responsible for the Guest Services function of the resort: Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit keys, and provide resort information and area attractions details and directions. Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank. Complete check-out procedures, compute bills, verify that the correct charges and credits are posted to the corresponding guest folio, collect payment and makes changes as required. May routinely reserve and confirm guest reservations for individuals and/or groups that are requested either by phone or from within the company; process cancellations, revisions, and information updates on changes. Make pre-arrival informational calls to booked incoming guests, confirm and cancel reservations for guests and answer a variety of questions for guests pertaining to their reservations. Provides quotes for room rates (35% time)
+ Maintain positive guest, owner and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (35% time)
+ Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures. (15% time)
+ Cultivate a "Count On Me" Culture: Continuously exhibit the company's Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
+ Performs other duties as needed. (5% time)
**Travel Requirements**
+ Travel is not a requirement for this position. If training is required off site, it will be local and be about half to full day of time.
**Minimum Requirements and Qualifications**
**Education**
+ High School diploma or equivalent
**Knowledge and Skills**
+ Organizational Skills
+ Excellent communication skills
+ Acquires job skills and learns company policies and procedures to complete routine tasks
+ Ability to read and comprehend routine instructions, short correspondence and memos
+ Ability to give high priority to customer service
+ Ability to solve problems with a minimum of supervision
+ Ability to read, write and understand English
+ Basic office skills helpful including basic math, proper cash handling procedures
+ Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
+ Ability to multi-task and work in a fast paced environment
+ Must be people oriented and able to work independently or with others as needed
+ Must be detail oriented
**Technical Skills**
+ PC Skills and Knowledge
+ Ability to use basic office equipment including Fax, copier, printers
+ Microsoft Office: Word, excel, outlook
+ Key systems
+ Hotel Hospitality Front office system knowledge a plus
+ Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard
**Job Experience**
+ 1 year of guest services experience in a hospitality/hotel/resort environment and/or
+ 1 year of customer service experience in service or retail environment
_Experience equivalent to the education requirement may be accepted in lieu of the education requirement._
**Complexity**
**Level of decision making authority:**
Works on assignments that are routine in nature. Must be able to make decisions and/or seek advice to ensure consistent functioning operations offering high levels of our Count on me Service
**Level of autonomy:**
Receives detailed instructions on all tasks, duties, and responsibilities.
Needs to demonstrate good judgment and demonstrate a consistent level of professionalism
**Impact of incumbent's decisions on the organization:**
Impacts to Guests' vacation experience
Decisions could impact safety of guests and employees
**Supervisory Responsibility:**
N/A
**Scope/Financial Responsibility:**
Understand and care for company assets and equipment, supplies and property professionally
Properly handle cash and basic financial transactions through Guest Services sales/gift shop sales, activities sales
**How You'll Be Rewarded:**
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
**Compensation**
The hourly rate for this role is $20.00.
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
View Now
2
Hotel Manager - Waldorf Astoria Monarch Beach Resort
92629 Dana Point, California
Hilton
Posted 2 days ago
Job Viewed
Job Description
Join one of Southern California's most iconic luxury resorts. We're seeking a strategic, hands-on **Hotel Manager** to lead operations at Waldorf Astoria Monarch Beach.
**What You'll Do:**
+ Oversee day-to-day hotel operations
+ Drive profitability while ensuring world-class guest and team member experiences
+ Lead and develop department heads through coaching, evaluation, and support
+ Implement brand standards and daily quality processes to elevate performance
+ Partner with ownership and Hilton corporate leadership on strategic initiatives
+ Serve as acting General Manager in their absence
**What We're Looking For:**
A seasoned luxury operator with strong leadership presence, proven success in hotel operations, and the ability to inspire teams to deliver unforgettable guest experiences.
Learn More: are we looking for?**
Basic Qualifications:
+ Hotel Manager or General Manager equivalent experience
+ In-depth knowledge of luxury standards and offerings
+ Experience in a leadership capacity at a $50M revenue or greater at a luxury property
+ Proven success in ownership relations
Preferred Qualifications:
+ Hilton brand experience
+ Local market expertise
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands ( Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to have an award-winning workplace culture ranking#2 Best Company To Work For in the U.S. ( support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
+ Medical Insurance Coverage - _for you and your family_
+ Mental Health Resources
+ Best-in-Class Paid Time Off (PTO)
+ Go Hilton travel discount program
+ Supportive parental leave
+ Matching 401(k)
+ Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
+ Debt-free education ( Access to a wide variety of educational credentials _(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)_
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs
Salary Range: _The annual salary range for this role is $25,000 - 260,000 and is based on applicable and specialized experience and location_
**Job:** _General Manager/Hotel Manager_
**Title:** _Hotel Manager - Waldorf Astoria Monarch Beach Resort_
**Location:** _null_
**Requisition ID:** _HOT0BZB6_
**EOE/AA/Disabled/Veterans**
**What You'll Do:**
+ Oversee day-to-day hotel operations
+ Drive profitability while ensuring world-class guest and team member experiences
+ Lead and develop department heads through coaching, evaluation, and support
+ Implement brand standards and daily quality processes to elevate performance
+ Partner with ownership and Hilton corporate leadership on strategic initiatives
+ Serve as acting General Manager in their absence
**What We're Looking For:**
A seasoned luxury operator with strong leadership presence, proven success in hotel operations, and the ability to inspire teams to deliver unforgettable guest experiences.
Learn More: are we looking for?**
Basic Qualifications:
+ Hotel Manager or General Manager equivalent experience
+ In-depth knowledge of luxury standards and offerings
+ Experience in a leadership capacity at a $50M revenue or greater at a luxury property
+ Proven success in ownership relations
Preferred Qualifications:
+ Hilton brand experience
+ Local market expertise
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands ( Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to have an award-winning workplace culture ranking#2 Best Company To Work For in the U.S. ( support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
+ Medical Insurance Coverage - _for you and your family_
+ Mental Health Resources
+ Best-in-Class Paid Time Off (PTO)
+ Go Hilton travel discount program
+ Supportive parental leave
+ Matching 401(k)
+ Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
+ Debt-free education ( Access to a wide variety of educational credentials _(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)_
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs
Salary Range: _The annual salary range for this role is $25,000 - 260,000 and is based on applicable and specialized experience and location_
**Job:** _General Manager/Hotel Manager_
**Title:** _Hotel Manager - Waldorf Astoria Monarch Beach Resort_
**Location:** _null_
**Requisition ID:** _HOT0BZB6_
**EOE/AA/Disabled/Veterans**
View Now
3
Sales Manager - Waldorf Astoria Monarch Beach Resort and Club
92629 Dana Point, California
Hilton
Posted today
Job Viewed
Job Description
Join us in Orange County, California and live in one of the nation's top vacation destinations with year-round sunshine, picturesque beaches, premiere attractions and a lively dining and arts scene.
The award-winning Forbes 4-Star and AAA 5-Diamond _Waldorf Astoria Monarch Beach Resort & Club_ is looking for a **Sales Manager** to join the _Sales_ Team!
Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.
The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. _This includes 4 restaurants, a beach club, lounge, marketplace, and IRD._
In this role, you will be responsible for representing the hotel's services and facilities to prospective clients and customers in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This will be for small group 10-50 rooms on peak for the local Southern California market. This is an on-property role.
**Want to learn more?** Hotel Website ( ( ( will I be doing?**
The sales office in a hotel is a fast-paced, ever-changing environment and is a true launching pad for those who aspire to grow their careers in hospitality.
Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals.
+ Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams.
+ Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.
This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel.
+ **Customer and Account Management** - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.
+ **Prospecting** - Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.
+ **Negotiations** - Understand the customer and the business leaders expectations. Adapt to a changing market.
**Customer and Account Management:**
+ Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.
+ Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events.
+ Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market.
+ Maintain up to date pipeline of business opportunities that will meet the short and long-term business objectives for the designated market.
+ Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.
+ Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.
+ Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.
**Prospecting:**
+ Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals.
+ Create and execute plan to shift share from your competitors.
+ Engage in outside sales activities to uncover needs, build relationships and to win new business.
**Negotiations:**
+ Negotiate contracts and commission agreements with end-user customers and intermediaries.
+ Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.
+ Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.
**What are we looking for?**
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
+ Minimum Education: Bachelor's Degree preferred
+ Minimum Years of Experience: Minimum of one year of Hotel experience in guest contact areas. Previous sales experience preferred.
+ Additional Requirements: Ability to travel on short notice and adaptable to schedule changes.
+ Highly professional presentations and oral and written communication skills.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands ( Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
+ Access to pay when you need it through DailyPay
+ Medical Insurance Coverage - for you and your family
+ Mental health resources including Employee Assistance Program
+ Best-in-Class Paid Time Off (PTO)
+ Go Hilton travel program: 100 nights of discounted travel
+ Parental leave to support new parents
+ Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
+ 401K plan and company match to help save for your retirement
+ Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs
_*_ _Available benefits may vary depending upon property-specific terms and conditions of employment._
**Salary Range:** The annual salary range for this role is $75,000 - $82,000 per year and is based on applicable and specialized experience and location.
#LI-MD1
**Job:** _Sales_
**Title:** _Sales Manager - Waldorf Astoria Monarch Beach Resort and Club_
**Location:** _null_
**Requisition ID:** _HOT0C1E0_
**EOE/AA/Disabled/Veterans**
The award-winning Forbes 4-Star and AAA 5-Diamond _Waldorf Astoria Monarch Beach Resort & Club_ is looking for a **Sales Manager** to join the _Sales_ Team!
Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.
The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. _This includes 4 restaurants, a beach club, lounge, marketplace, and IRD._
In this role, you will be responsible for representing the hotel's services and facilities to prospective clients and customers in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This will be for small group 10-50 rooms on peak for the local Southern California market. This is an on-property role.
**Want to learn more?** Hotel Website ( ( ( will I be doing?**
The sales office in a hotel is a fast-paced, ever-changing environment and is a true launching pad for those who aspire to grow their careers in hospitality.
Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals.
+ Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams.
+ Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.
This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel.
+ **Customer and Account Management** - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.
+ **Prospecting** - Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.
+ **Negotiations** - Understand the customer and the business leaders expectations. Adapt to a changing market.
**Customer and Account Management:**
+ Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.
+ Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events.
+ Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market.
+ Maintain up to date pipeline of business opportunities that will meet the short and long-term business objectives for the designated market.
+ Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.
+ Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.
+ Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.
**Prospecting:**
+ Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals.
+ Create and execute plan to shift share from your competitors.
+ Engage in outside sales activities to uncover needs, build relationships and to win new business.
**Negotiations:**
+ Negotiate contracts and commission agreements with end-user customers and intermediaries.
+ Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.
+ Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.
**What are we looking for?**
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
+ Minimum Education: Bachelor's Degree preferred
+ Minimum Years of Experience: Minimum of one year of Hotel experience in guest contact areas. Previous sales experience preferred.
+ Additional Requirements: Ability to travel on short notice and adaptable to schedule changes.
+ Highly professional presentations and oral and written communication skills.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands ( Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
+ Access to pay when you need it through DailyPay
+ Medical Insurance Coverage - for you and your family
+ Mental health resources including Employee Assistance Program
+ Best-in-Class Paid Time Off (PTO)
+ Go Hilton travel program: 100 nights of discounted travel
+ Parental leave to support new parents
+ Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
+ 401K plan and company match to help save for your retirement
+ Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs
_*_ _Available benefits may vary depending upon property-specific terms and conditions of employment._
**Salary Range:** The annual salary range for this role is $75,000 - $82,000 per year and is based on applicable and specialized experience and location.
#LI-MD1
**Job:** _Sales_
**Title:** _Sales Manager - Waldorf Astoria Monarch Beach Resort and Club_
**Location:** _null_
**Requisition ID:** _HOT0C1E0_
**EOE/AA/Disabled/Veterans**
View Now
4
Director of Sales, Transient - Waldorf Astoria Monarch Beach Resort
92629 Dana Point, California
Hilton
Posted 1 day ago
Job Viewed
Job Description
A **Director of Sales, Transie** **nt** with **Waldorf Astoria Monarch Beach Resort** researchesand develops the Transient strategy in partnership with Revenue management and Marketing. They work with their team to solicit new FIT business, while maintaining relationships with current accounts. Travels outside of the office to meet with customers and prospective customers to develop business, make proposals, negotiate contracts, maintain contacts, conduct site inspections and close deals. Consistently meets with and entertains customers, conducts property tours, participates in tradeshows and industry and community events to promote facilities and services. Interviews, trains, supervises, counsels, schedules and evaluates staff.
Waldorf Astoria Monarch Beach Resort & Club is the perfect blend of Southern California's legendary laid-back luxury and sincerely elegant service.
Perched on 175 acres atop a 150-foot seaside bluff and featuring a private beach club, this elegant AAA Five-Diamond retreat offers both indulgence and inspiration-from oceanfront culinary experiences to unique coastal activities and adventures. It's a place to celebrate our love affair with the beach, passing moments and memories from generation to generation.
**Qualifications**
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
_The compensation for this role is $150-175K and is based on applicable experience and location._
_#LI-TA1_
#LI-TA1
**Job:** _Sales_
**Title:** _Director of Sales, Transient - Waldorf Astoria Monarch Beach Resort_
**Location:** _null_
**Requisition ID:** _HOT0C1OW_
**EOE/AA/Disabled/Veterans**
Waldorf Astoria Monarch Beach Resort & Club is the perfect blend of Southern California's legendary laid-back luxury and sincerely elegant service.
Perched on 175 acres atop a 150-foot seaside bluff and featuring a private beach club, this elegant AAA Five-Diamond retreat offers both indulgence and inspiration-from oceanfront culinary experiences to unique coastal activities and adventures. It's a place to celebrate our love affair with the beach, passing moments and memories from generation to generation.
**Qualifications**
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
_The compensation for this role is $150-175K and is based on applicable experience and location._
_#LI-TA1_
#LI-TA1
**Job:** _Sales_
**Title:** _Director of Sales, Transient - Waldorf Astoria Monarch Beach Resort_
**Location:** _null_
**Requisition ID:** _HOT0C1OW_
**EOE/AA/Disabled/Veterans**
View Now
5
Sous Chef - Waldorf Astoria Monarch Beach Resort and Club
92629 Dana Point, California
Hilton
Posted 2 days ago
Job Viewed
Job Description
The award-winning Forbes 4-Star and AAA 5-DiamondWaldorf Astoria MonarchBeach Resort & Club islooking for a Sous Chef _ _ to join the Culinary Team!
Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.
The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and in-room dining.
At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.
**Want to learn more?** Hotel Website ( , Facebook ( , Instagram ( Full-Time
**Shift:** Various - must be availabletoweekdays, weekends, and holidays.
**Pay Rate: ** The pay rate for this role is $27.00 per hour and is based on applicable and specialized experience and location.
**What will I be doing?**
As Sous Chef, you would be responsible for assisting with the direction and oversight of all culinary operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, a Sous Chef would be responsible for performing the following tasks to the highest standards:
+ Assist the Executive Chef in the direction and oversight of all culinary operations, to include, but not limited to, preparation and production of all hotel meals, food quality and presentation, compliance with all safety and sanitation standards and regulation, team member productivity and performance, implementation of policies and procedures, cost controls and overall profitability
+ Create and implement menu selections for special banquet themes and events based on current food trends and regional tastes in partnership with the Executive Chef and Director of Food and Beverage, as needed
+ Ensure compliance with federal, state, local and company health, safety, sanitation and alcohol awareness standards
+ Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and assisting with evaluations, training, scheduling and assigning work and delivering recognition and reward
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands ( Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to pay when you need it throughDailyPay
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education,including:college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
(Use this one for non- union positions)
_*_ _Available benefits may vary depending upon property-specific terms and conditions of employment._
#LI-TB1
**Job:** _Culinary_
**Title:** _Sous Chef - Waldorf Astoria Monarch Beach Resort and Club_
**Location:** _null_
**Requisition ID:** _HOT0C17U_
**EOE/AA/Disabled/Veterans**
Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.
The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and in-room dining.
At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.
**Want to learn more?** Hotel Website ( , Facebook ( , Instagram ( Full-Time
**Shift:** Various - must be availabletoweekdays, weekends, and holidays.
**Pay Rate: ** The pay rate for this role is $27.00 per hour and is based on applicable and specialized experience and location.
**What will I be doing?**
As Sous Chef, you would be responsible for assisting with the direction and oversight of all culinary operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, a Sous Chef would be responsible for performing the following tasks to the highest standards:
+ Assist the Executive Chef in the direction and oversight of all culinary operations, to include, but not limited to, preparation and production of all hotel meals, food quality and presentation, compliance with all safety and sanitation standards and regulation, team member productivity and performance, implementation of policies and procedures, cost controls and overall profitability
+ Create and implement menu selections for special banquet themes and events based on current food trends and regional tastes in partnership with the Executive Chef and Director of Food and Beverage, as needed
+ Ensure compliance with federal, state, local and company health, safety, sanitation and alcohol awareness standards
+ Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and assisting with evaluations, training, scheduling and assigning work and delivering recognition and reward
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands ( Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to pay when you need it throughDailyPay
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education,including:college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
(Use this one for non- union positions)
_*_ _Available benefits may vary depending upon property-specific terms and conditions of employment._
#LI-TB1
**Job:** _Culinary_
**Title:** _Sous Chef - Waldorf Astoria Monarch Beach Resort and Club_
**Location:** _null_
**Requisition ID:** _HOT0C17U_
**EOE/AA/Disabled/Veterans**
View Now
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6
Reservations Supervisor - Waldorf Astoria Monarch Beach Resort and Club
92629 Dana Point, California
Hilton
Posted 2 days ago
Job Viewed
Job Description
The award-winning AAA 5-Diamond _Waldorf Astoria Monarch Beach Resort & Club_ is looking for a **Reservations Supervisor** to join this fantastic team!
Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.
The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. _This includes 4 restaurants, a beach club, lounge, marketplace, and IRD._
+ **Classification:** Full-Time
+ **Shift:** Various - must be available to weekdays, weekends, and holidays.
+ **Pay** : The pay rate for this role is $25 and is based on applicable and specialized experience and location.
**Want to learn more?** Hotel Website ( ( ( will I be doing?**
As a Reservations Supervisor, you would be responsible for assisting the Director of Reservations to ensure the proper day to day operation and functioning of the Reservations Department, to lead the department to more proactive, revenue-driven sales.
+ Effectively lead reservations agents in the standards set forth by leadership
+ Audit and coach team members for success
+ Answer all guest calls in a timely manner, extending excellent service and Forbes standards with all guest interactions.
+ Effective coordination of booking room, restaurant, spa and golf reservations; reservation and guest information is complete and entered accurately.
+ Use selling strategies to maximize conversion, upsell room accommodations and decrease call abandonment to increase hotel revenue.
+ Sales commission incentive available for premium suite bookings and upsell once eligible.
+ Maintain extensive knowledge of all hotel features and services including dining outlets, spa offerings, golf details, all room types, rates, special packages, promotions, daily arrivals/departures/room availability and scheduled in-house group activities.
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands ( Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
+ Access to pay when you need it through DailyPay
+ Medical Insurance Coverage - for you and your family
+ Mental health resources including Employee Assistance Program
+ Best-in-Class Paid Time Off (PTO)
+ Go Hilton travel program: 100 nights of discounted travel
+ Parental leave to support new parents
+ Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
+ 401K plan and company match to help save for your retirement
+ Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs
* _Available benefits may vary depending upon property-specific terms and conditions of employment._
#LI-CS2
**Job:** _Call Center and Reservations_
**Title:** _Reservations Supervisor - Waldorf Astoria Monarch Beach Resort and Club_
**Location:** _null_
**Requisition ID:** _HOT0C0O9_
**EOE/AA/Disabled/Veterans**
Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.
The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. _This includes 4 restaurants, a beach club, lounge, marketplace, and IRD._
+ **Classification:** Full-Time
+ **Shift:** Various - must be available to weekdays, weekends, and holidays.
+ **Pay** : The pay rate for this role is $25 and is based on applicable and specialized experience and location.
**Want to learn more?** Hotel Website ( ( ( will I be doing?**
As a Reservations Supervisor, you would be responsible for assisting the Director of Reservations to ensure the proper day to day operation and functioning of the Reservations Department, to lead the department to more proactive, revenue-driven sales.
+ Effectively lead reservations agents in the standards set forth by leadership
+ Audit and coach team members for success
+ Answer all guest calls in a timely manner, extending excellent service and Forbes standards with all guest interactions.
+ Effective coordination of booking room, restaurant, spa and golf reservations; reservation and guest information is complete and entered accurately.
+ Use selling strategies to maximize conversion, upsell room accommodations and decrease call abandonment to increase hotel revenue.
+ Sales commission incentive available for premium suite bookings and upsell once eligible.
+ Maintain extensive knowledge of all hotel features and services including dining outlets, spa offerings, golf details, all room types, rates, special packages, promotions, daily arrivals/departures/room availability and scheduled in-house group activities.
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands ( Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
+ Access to pay when you need it through DailyPay
+ Medical Insurance Coverage - for you and your family
+ Mental health resources including Employee Assistance Program
+ Best-in-Class Paid Time Off (PTO)
+ Go Hilton travel program: 100 nights of discounted travel
+ Parental leave to support new parents
+ Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
+ 401K plan and company match to help save for your retirement
+ Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs
* _Available benefits may vary depending upon property-specific terms and conditions of employment._
#LI-CS2
**Job:** _Call Center and Reservations_
**Title:** _Reservations Supervisor - Waldorf Astoria Monarch Beach Resort and Club_
**Location:** _null_
**Requisition ID:** _HOT0C0O9_
**EOE/AA/Disabled/Veterans**
View Now
7
Cook I - Waldorf Astoria Monarch Beach Resort and Club
92629 Dana Point, California
Hilton
Posted 2 days ago
Job Viewed
Job Description
The award-winning Forbes 4-Star and AAA 5-DiamondWaldorf Astoria MonarchBeach Resort & Club is looking for a Cook I _ _ to join the Culinary Team!
Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.
The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and in-room dining.
At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.
**Want to learn more?** Hotel Website ( , Facebook ( , Instagram ( Full-Time
**Shift:** Various - must be availabletoweekdays, weekends, and holidays.
**Pay Rate: ** The pay rate for this role is $25.00 per hour and is based on applicable and specialized experience and location
**What will I be doing?**
As a Cook, you would be responsible for preparing food items in accordance with recipes and established standards in the hotel's continuing effort to deliver outstanding service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Prepare food items according to designated recipes and quality standards
+ Maintain cleanliness and comply with food sanitation standards at all times
+ Manage guest orders in a friendly, timely and efficient manner
+ Ensure knowledge of menu and all food products
+ Stock and maintain designated food station(s)
+ Visually inspect all food sent from the kitchen
+ Practice correct food handling and food storage procedures according to federal, state, local and company regulations
+ Prepare requisitions for supplies and food items, as needed
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands ( Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
+ Access to pay when you need it through DailyPay
+ Medical Insurance Coverage - for you and your family
+ Mental health resources including Employee Assistance Program
+ Best-in-Class Paid Time Off (PTO)
+ Go Hilton travel program: 100 nights of discounted travel
+ Parental leave to support new parents
+ Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
+ 401K plan and company match to help save for your retirement
+ Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs
_* Available benefits may vary depending upon property-specific terms and conditions of employment_
_#LI-TB1_
**Job:** _Culinary_
**Title:** _Cook I - Waldorf Astoria Monarch Beach Resort and Club_
**Location:** _null_
**Requisition ID:** _HOT0C061_
**EOE/AA/Disabled/Veterans**
Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.
The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and in-room dining.
At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.
**Want to learn more?** Hotel Website ( , Facebook ( , Instagram ( Full-Time
**Shift:** Various - must be availabletoweekdays, weekends, and holidays.
**Pay Rate: ** The pay rate for this role is $25.00 per hour and is based on applicable and specialized experience and location
**What will I be doing?**
As a Cook, you would be responsible for preparing food items in accordance with recipes and established standards in the hotel's continuing effort to deliver outstanding service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Prepare food items according to designated recipes and quality standards
+ Maintain cleanliness and comply with food sanitation standards at all times
+ Manage guest orders in a friendly, timely and efficient manner
+ Ensure knowledge of menu and all food products
+ Stock and maintain designated food station(s)
+ Visually inspect all food sent from the kitchen
+ Practice correct food handling and food storage procedures according to federal, state, local and company regulations
+ Prepare requisitions for supplies and food items, as needed
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
+ Hospitality - We're passionate about delivering exceptional guest experiences.
+ Integrity - We do the right thing, all the time.
+ Leadership - We're leaders in our industry and in our communities.
+ Teamwork - We're team players in everything we do.
+ Ownership - We're the owners of our actions and decisions.
+ Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands ( Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
+ Access to pay when you need it through DailyPay
+ Medical Insurance Coverage - for you and your family
+ Mental health resources including Employee Assistance Program
+ Best-in-Class Paid Time Off (PTO)
+ Go Hilton travel program: 100 nights of discounted travel
+ Parental leave to support new parents
+ Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
+ 401K plan and company match to help save for your retirement
+ Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs
_* Available benefits may vary depending upon property-specific terms and conditions of employment_
_#LI-TB1_
**Job:** _Culinary_
**Title:** _Cook I - Waldorf Astoria Monarch Beach Resort and Club_
**Location:** _null_
**Requisition ID:** _HOT0C061_
**EOE/AA/Disabled/Veterans**
View Now
8
Events Coordinator - Waldorf Astoria Monarch Beach Resort and Club
92629 Dana Point, California
Hilton
Posted 2 days ago
Job Viewed
Job Description
** Qualifications - Internal ** **Job:** _Catering and Event Services_ **Title:** _Events Coordinator - Waldorf Astoria Monarch Beach Resort and Club_ **Location:** _null_ **Requisition ID:** _HOT0BZ2J_ **EOE/AA/Disabled/Veterans**
View Now
9