5 Hybrid Customer Success jobs in the United States

The Remote Account Manager will be responsible for building and maintaining strong relationships with clients, ensuring they are satisfied with Care Solutions Inc.'s services. This includes managing accounts, addressing client concerns, and working to grow business opportunities. The role requires excellent communication skills, problem-solving abilities, and a proactive approach to client management.

• Client Relationship Management : Build and maintain strong, long-lasting relationships with clients, ensuring their needs are met.
• Account Maintenance : Monitor client accounts, provide updates, and ensure smooth service delivery.
• Problem Resolution : Address client issues or concerns promptly and professionally, ensuring satisfaction.
• Sales and Growth : Identify opportunities for upselling or expanding services with existing clients.
• Communication : Regularly check in with clients through calls, emails, and virtual meetings to ensure ongoing satisfaction.
• Reporting : Track client account metrics and prepare reports on account performance and progress.
• Collaboration : Work with internal teams (e.g., customer support, marketing) to address client needs and provide solutions.

• Education : High school diploma or equivalent; a bachelor’s degree in business or related field is a plus.
• Experience : 2+ years of experience in account management, sales, or customer service.
• Skills :
  • Strong communication and interpersonal skills.
  • Ability to build rapport and trust with clients.
  • Experience with CRM software and remote communication tools (e.g., Zoom, Slack).
  • Strong problem-solving and multitasking abilities.
  • Self-motivated and able to work independently in a remote environment.

Care Solutions Inc. is an equal opportunity employer and welcomes diverse applicants.

The Account Manager is responsible for ensuring Accredo's customers, inclusive of payers, prescribers and patients, receive superior service. Responsible for the overall satisfaction and retention of assigned book of businesses. Manages the day-to-day customer relationships and r esolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management. Accountable for core service delivery for customers working cross-functionally with all operational teams. The Account Manager proactively reviews performance metrics to promote client satisfaction, manage contractual requirements, profitability, accounts receivables and retention. Utilizes technology, tools, processes and resources to anticipate and exceed client's needs and expectations. Collaborates with other team members on customers' activity, expectations, and service needs. Responsible for increasing the visibility and awareness of our organization's service offerings and maximize sales growth.

ESSENTIAL FUNCTIONS and Expectations

• Align with Corporate values and create and maintain an environment based on such values

• Manages day to day customer relationships through comprehensive knowledge of customer's benefit plan and Accredo's product offerings.
• Daily interaction with customers, providing preventative consultation, analysis and issue resolution associated with Accredo's core services.
• Responsible for timely and accurate management and execution of all client benefit requests, contract requirements, including benefit changes, product upsells, new groups, terminations and escalated issues.
• Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards.
• Manage and lead customer centric team meetings to review Accredo's operational performance against client's expectations and needs.
• Presentation of Accredo's services and operational performance metrics to customers on a monthly and/or quarterly basis to show specific performance measures in comparison with Accredo's book of business to promote client satisfaction, client retention and upsell opportunities.
• Serve as a single point of contact for customers and referral sources and respond to general inquiries, urgent requests and escalated issues in a timely fashion.
• Provide collaborative prior authorization assistance.
• Align and work with manager on the management and strategic direction of sales and account management
• Build positive trust relationships with new and existing customers and referral sources to influence targeted group(s) in the decision making process
• Liaise with and persuade targeted doctors to prescribe our products utilizing effective selling skills to meet sales goals. Keep accurate records and documentation for reporting and feedback
• Align and work with manager and various team members and participate in strategic sales and marketing initiatives
• Other duties as assigned

QUALIFICATIONS

• Bachelor's degree in related field or 3 to 5 years of experience.
• Excellent communication, negotiation and sales skills
• Excellent PC skills including Microsoft Office and Internet experience.
• Excellent verbal and written communication and presentation skills.
• Strong analytical and problem solving skills.
• Strong focus on book of business client satisfaction and client retention results.
• Demonstrated ability managing projects, utilizing proven project management processes.
• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
• Ability to travel overnight up to 20%
• * Must be a current resident of the island of Oahu. *

This is a hybrid role and requires the ability to work in person.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 73,500 - 122,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

ESSENTIAL FUNCTIONS
Sales Ability/Selling: Uses influence & persuasion to gain the support & commitment of others. Advocates and uses relationship building to obtain support. Convinces others to take action. Negotiates skillfully in tough situations. Responds effectively to positions/reactions of others. Efficiently & effectively sells solutions. Uses structured training to educate and influence clients, customers, & consultants.
Maximizes Results: Systematically manages accounts to maximize results. Consistently meets or exceeds sales targets through personally controlling the critical aspects of the sales and delivery processes. Leads & coordinates overall team effort. Driven to win customers' attention and treats their business as an honor, never letting them feel taken for granted. Produces by increasing profitable sales to existing accounts. Concentrates on finding avenues to generate increased sales from established accounts.
Uses broad knowledge of multiple business areas and the marketplace to advance the organization's goals. Knows how the business works and how organization makes money. Keeps up with current and possible future policies, practices, innovations, and trends in the organization, with the competition, and in the marketplace. Conducts/Uses financial analysis to generate, evaluate, and act on strategic options and opportunities. Has clinical knowledge and can apply understanding in interactions with clients.
Customer Focus: Builds strong customer relationships & delivers customer-centric solutions. Gains insight into customer needs and helps ensure a better member experience. Identifies opportunities to benefit the customer. Builds/Delivers solutions that meet the customer's expectations. Builds and maintains effective customer relationships. Balances short & long term relationship needs to effectively execute renewal strategy & organic growth. Gains the confidence & trust of others through honesty, integrity, authenticity, & reliability.
Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Is effective in a variety of communication settings. Attentively listens to others and adjusts message as needed. Adjusts to fit the audience and the message. Provides timely and accurate information to others. Promotes customer relations by soliciting feedback both internally and externally. Proactively anticipates communication needs in order to remove ambiguity.
Manages Complexity: Makes sense of complex, high quantity, & sometimes contradictory information to effectively solve problems. Asks the right questions to accurately analyze situations. Acquires data from multiple sources and collaboratively works cross functionally when solving problems and creating solutions. Uncovers root cause of issue. Evaluates risks/benefits of different solution options. Anticipates & balances the needs of multiple stakeholders, recognizing & addressing different communication styles. Secures & deploys resources effectively & efficiently.

QUALIFICATIONS
Bachelor's degree in related field or 14+ years of experience.
8+ years of relevant experience with Bachelor's degree or Master's degree with 6+ years relevant experience.
Strong PC skills including Microsoft Word, Excel, and PowerPoint; Working knowledge of financials.
Strong Project management skills.
Superior verbal and written communication and presentation skills.
Ability to negotiate, lead others, organize, analyze and interpret information.
Ability to travel as needed to meet goals.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

This role is also anticipated to be eligible to participate in an incentive compensation plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• Serve as the primary clinical testing liaison for the designated client-triaging inbound questions, clarifying clinical test requirements, and driving rapid issue resolution.
• Proactively communicate clinical testing timelines, results, and remediation plans to client stakeholders; clarify benefit impacts of any clinical logic changes.
• Track daily defect tickets, test-case queues, and clinical inquiry volumes; rebalance work to maintain turnaround.
• Act as the escalation point for high-severity test defects or urgent OCEP policy questions, coordinating with Clinical Ops, IT, and Compliance to deliver root-cause fixes.
• Exercise clinical judgment to interpret PDL/UM criteria, state-specific regulations, and OCEP guidelines when recommending resolutions for complex test failures.
• Analyze test results to identify recurring clinical logic gaps, data integrity risks, and policy-compliance trends; feed insights into quarterly OCEP maintenance plans.
• Partner with ClinOps, Configuration, Pharmacy & Therapeutics, and Regulatory teams to research clinical edits and confirm accurate implementation across environments.
• Serve as subject-matter expert on the end-to-end Clinical Testing Playbook, including scenario design, benefit set up, and documentation standards.
• Lead cross-functional test-readiness huddles to ensure smooth deployment of clinical changes with minimal operational risk.
• Deliver concise clinical test-status readouts and risk dashboards to client leadership and internal governance forums.
• Function as the single point of contact for the client's clinical test workstream-post-production validation and maintenance.

• Bachelor's degree in a healthcare, life sciences, or related field; or 3+ years of experience in clinical operations, pharmacy benefit management (PBM), or healthcare account management.

• Minimum 3 years of experience in a client-facing or healthcare service role, with demonstrated ability to manage escalations and resolve complex clinical or operational issues.
• Working knowledge of formulary management, prior authorization criteria, and regulatory frameworks (e.g., CMS, Medicaid, OCEP).
• Strong analytical and critical thinking skills, with the ability to interpret clinical test results and identify root causes of benefit logic discrepancies.
• Excellent verbal and written communication skills, including the ability to present clinical findings and project updates to both technical and non-technical stakeholders.
• Proficiency in Microsoft Office tools; experience with Excel, Access and clinical testing platforms preferred.
• Ability to work independently in a fast-paced, dynamic environment and collaborate effectively across cross-functional teams.
• Willingness to travel up to 10% as needed.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.