4 Hybrid Operations jobs in the United States
Business Operations Lead - Verity (Senior Director)(Hybrid)
Posted 26 days ago
Job Viewed
Job Description
Key Responsibilities
Operational Leadership
- Design and lead the end-to-end client journey from onboarding through renewal, ensuring a seamless and value-driven experience.
- Oversee and optimize implementation, training, and support processes to drive client adoption and satisfaction.
- Build and manage a high-performing operations team, including account managers, implementation specialists, and analysts.
Strategic Execution
- Develop and execute operational strategies that align with company goals and support scalable growth.
- Partner with Product and Engineering to ensure client feedback informs product development and enhancements.
- Lead cross-functional initiatives to improve internal processes, reduce friction, and enhance client outcomes.
Client Success & Retention
- Serve as an executive sponsor for key accounts, ensuring strong relationships and long-term value realization.
- Monitor client health metrics and proactively address risks to retention or satisfaction.
- Drive a culture of client-centricity, accountability, and continuous improvement.
Analytics
- Oversee analytics and reporting functions to provide actionable insights to internal teams and clients.
- Support revenue growth through operational alignment with Sales, Marketing, and Customer Success.
Qualifications
- 10+ years of experience in operations, client success, or business leadership roles in healthcare technology, with at least 3 years in a senior leadership capacity.
- Deep understanding of pharmacy operations, data, and regulatory considerations (e.g., PBMs, 340B, e-prescribing, medication adherence).
- Proven ability to lead cross-functional teams and scale operational functions in a fast-paced, high-growth environment.
- Strong analytical mindset with experience in data-driven decision-making and performance management.
- Excellent communication, leadership, and organizational skills.
- Bachelor's degree in business, Healthcare Administration, or related field (MBA or PharmD preferred).
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 177,900 - 296,500 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna .
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Financial Operations Manager - Evernorth - HYBRID
Posted 5 days ago
Job Viewed
Job Description
Only local candidates will be considered.
POSITION SUMMARY
The successful candidate will lead a team of analysts in the setup, payment, tracking, and reporting of financial and rebate guarantees in accordance with Express Script's PBM client contracts. Collaboration with cross-functional teams will be vital to meeting deadlines and expectations of position. Additionally, this individual will assist in the department strategic planning and development of the team to ensure that production targets are achieved and, effective controls are in place.The role will work and present to all levels of ESI Management. Special projects as needed.
ESSENTIAL FUNCTIONS
- Manage a team of business analysts who are responsible for reviewing, analyzing and evaluating complex contractual documents and identifying/tracking guarantee obligations including financial and rebate guarantees.
- Communicate with other teams and business partners at all levels to ensure guarantee processes are on track, accurate and timely.
- Participate in developing process improvements and system/reporting enhancements.
- Ensure that any other potential liabilities in the contract are identified so monitoring can be maintained and responsibility assigned. Act as back-up for monthly guarantee accrual preparation and reporting, and in other areas of the team.
- Participate/lead special projects as needed.
QUALIFICATIONS
- Bachelor's Degree in Business, Finance or related field.
- 5+ years of experience preferred, 3+ years supervisory experience.
- Excellent PC skills including Microsoft Office (Excel and Access), the Internet and data querying.
- Proven ability to take a leadership role.
- Control oriented and strong organizational skills.
- Demonstrate initiative with commitment and ability to work under pressure and meet tight deadlines.
- Self-starter with experience in a fast-paced environment.
- Excellent customer service, technical, analytical, problem solving and communication skills required.
- Candidates must be local to the St. Louis, MO area.
ABOUT THE DEPARTMENT
If your niche is in financial reporting and analysis, underwriting, cash management, audit or investor relations, our Finance department may be a perfect fit for you. Our teams within Finance work together to ensure that spending stays on track and that we remain a profitable industry leader. We're always on the lookout for innovative people who will bring outside-the-box thinking to our team.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Financial Operations Manager - Evernorth - HYBRID
Posted 7 days ago
Job Viewed
Job Description
POSITION SUMMARY
The successful candidate will manage a team of analysts in the setup, payment, tracking, accrual calculation, and reporting of Performance Guarantees in accordance with Express Script's PBM client contracts. Collaboration with cross-functional teams will be vital to meeting deadlines and expectations of position. Additionally, this individual will assist in the department strategic planning and development of team to ensure that production targets are achieved and effective processing controls are in place. From time-to-time this individual may also be asked to participate in special projects.
ESSENTIAL FUNCTIONS
- Manage a team of analysts in addressing service request from the Account Team and other business partners related to ESI clients' Performance Guarantees.
- Assist with reviews of set-ups, payments, reporting during peak periods to ensure accurate and timely payments for several large clients.
- Assistance with day-to-day prioritization and strategic planning.
- Special projects and process improvements.
- Team/Employee development.
- On-going review of controls.
QUALIFICATIONS
- Bachelor's degree required (preferably in business, accounting or finance).
- 5 + years relevant experience.
- Minimum of 2 years supervisory experience preferred.
- Proficient in MS Excel, some experience with MS Access preferred.
- Problem solving and creative thinking capabilities.
- Strong communication and interpersonal skills.
- Knowledge of the healthcare and PBM industry a plus.
- Experience working with cross functional departments to research and resolve issues.
- Demonstrated ability to meet multiple deadlines and manage a heavy workload.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Business Product Owner Advisor, PBS Operations - Hybrid - Express Scripts
Posted 18 days ago
Job Viewed
Job Description
The PBS Operations Business Product Owner (BPO) is the primary liaison between business sponsors, clients, and technology teams, driving high ROI/efficiency initiatives across the division and enterprise. This role is responsible for ensuring the accuracy and completeness of projects from end to end for new and modified business applications and products.
Key Responsibilities:
- Act as the main point of contact for Technical Product Owners (TPO) on business applications, products, or client requests.
- Help develop and implement business/technical requirements from concept to launch and oversee projects.
- Influence technical design decisions and provide technical support.
- Work with business sponsors, TPO, and System Engineering teams to define business requirements for new and updated applications, products, or client requests.
- Stay current with new technical tools and methods to support business needs in the digital BPO space.
- Use Express Scripts project tools and methodologies to drive business applications, products, or client requests.
- Attend key meetings, ceremonies, and release planning to ensure successful adoption through training or documentation.
- Regularly communicate progress and updates to stakeholders.
- Prioritize and manage workload to meet project deadlines.
Key Qualifications:
- A high school diploma is required; a bachelor's degree is preferred.
- 5+ years of relevant experience with program management or as a product owner preferred.
- Knowledge of agile methodology.
- Proficiency in Jira.
- Strong business, technical, and financial acumen.
- The ability to thrive in a fast-paced work environment.
- Excellent communication (oral and written), facilitation, presentation, and organization skills.
- Demonstrated problem-solving and organizational capabilities.
- Proven ability to manage multiple projects simultaneously and work well in an ambiguous environment.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 94,400 - 157,400 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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